West Oak makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.
The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
Group: Barchester Healthcare Ltd
Person in charge: Geoffrey Honour (Manager)
Local Authority / Social Services: Wokingham Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 63 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Multiple Sclerosis • Parkinson's Disease
Admission Information: Assessment Prior to Admission. Ages 50+.
Single Rooms: 57
Shared Rooms: 3
Rooms with ensuite WC: 56
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Barchester West Oak Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.8 (maximum of 10) for Barchester West Oak Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Barchester West Oak Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 28 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.762 for Barchester West Oak Care Home is calculated as follows: ( (298 Excellents x 5) + (79 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 383 Ratings = 4.762
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Barchester West Oak Care Home is based on 28 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 28 Reviews ÷ 12.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Barchester West Oak Care Home has a Review Score of 9.8 (9.762) from 32 Reviews
Review submitted from a Postal Card by J D (Daughter of Resident) on Thursday 22 February 2018. Relates to January 2018.
Mum's stay at West Oak was sadly far too short. Every member of staff was so very kind and caring towards her, which was a comfort to us during her final days. I would have no hesitation in recommending West Oak Care Home.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by Liz W (Daughter-in-law of Resident) on Thursday 11 January 2018. Relates to December 2017.
You looked after my mother-in-law so well and treated her with dignity and respect. She had the best year gaining weight and spending time with your superb staff.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by N T (Friend of Resident) on Tuesday 19 December 2017. Relates to December 2017.
Our friends have been in the home for three years. The staff always show empathy and understanding for the residents and their visitors.
They always have a smile and a "competent listening ear" always making time and ensuring residents are happy and comfortable. Activities are put on for the residents daily and staff always make sure that they can partake in them in one way or another.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by David T (Friend of Resident) on Friday 8 December 2017. Relates to December 2017.
The care home is full of very caring and kind staff who always have a smile for everyone and show much empathy for the residents.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by Lynda H (Daughter of Resident) on Thursday 7 December 2017. Relates to November 2017.
Mum had spent 24 years living alone prior to moving to West Oak and we wondered how she would accept her change in circumstances. But she has settled in really well and made friends with residents and staff. The West Oak experience is hugely satisfying as we know she is in a warm and safe environment and well looked after by caring staff. Numerous activities provide mental stimulation and visiting artists provide good entertainment. It is a glowing testament to the manager of the home who is very caring and understands the needs of his residents and staff.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by Jane D (Daughter of Resident) on Monday 23 October 2017. Relates to September 2017.
Dad has only been in West Oak Care Home for 2 days but what a lovely nursing home! His welcome received on arrival was excellent, friendly staff going out of their way to introduce themselves to him and us, making a big fuss of him as they showed him around. Their care was evident and although early days we can see a huge improvement in his outlook. Already he was smiling and happy today and has already settled in. I'm so happy we moved him here and it's obvious the staff genuinely care about the residents - I'm delighted.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by Sarah B (Daughter of Resident) on Thursday 21 September 2017. Relates to July 2017.
My father had an extremely bad experience in his last home care setting which made him extremely agitated. Since being with West Oak my dad is so much calmer and a lot easier to handle, which helps the family (and staff). I'm so pleased he was able to come here. It's a lot of worry off our (his daughters') shoulders. Overall we are all very happy with how our dad is.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by Mighty C (Friend of Resident) on Wednesday 6 September 2017. Relates to August 2017.
I visit my friend a lot in the week. The staff are very friendly, the environment is very clean and the food is really great and nutritious.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by Alan S (Husband of Resident) on Tuesday 5 September 2017. Relates to August 2017.
Overall, the care home provides an excellent standard of care.
There are one or two little things that can be annoying, ie after feeding the wiping of the residents face and a bit more care taken when hanging clothes or folding in drawers.
General standards are very high and have improved significantly during my wife's residency.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by D D (Friend of Resident) on Tuesday 5 September 2017. Relates to August 2017.
Staff are friendly, kind and the home is welcoming and my friend is well looked after.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by Rosie T (Daughter-in-law of Resident) on Monday 4 September 2017. Relates to August 2017.
West Oak is an excellent home, my father in law is so well taken care of. He's been here a year now and is very happy and content. The staff are all lovely to him and to us the family.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by E W (Granddaughter of Resident) on Monday 4 September 2017. Relates to August 2017.
My grandad is very happy and content at West Oak and I can only praise the staff for looking after him so well.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by Christine M (Daughter of Resident) on Wednesday 23 August 2017. Relates to August 2017.
The care staff are kind, courteous and thoughtful and have generally been employed for some time at West Oak. Recently, however, there has been an increased turnover in staff and pressure to reduce hours/numbers. This has been especially evident in the last three months. Activity staff are caring and enthusiastic but appear to have had hours reduced, to the detriment of residents. Management/secretarial staff are friendly and supportive.
How likely would you be to recommend Barchester West Oak Care Home? Likely
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Review submitted from a Postal Card by L A (Wife of Resident) on Wednesday 23 August 2017. Relates to July 2017.
My husband has only recently been admitted to the home, but I have been very pleased with the level of care provided.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by Norma P (Wife of Resident) on Wednesday 16 August 2017. Relates to August 2017.
The home is run very efficiently - extremely clean, which is most important. Staff are friendly and very patient with residents.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by D A (Daughter of Resident) on Thursday 10 August 2017. Relates to July 2017.
West Oak has become a home from home for our aged father. The staff are kind, caring and professional. The rooms warm and friendly. Dad is very happy here.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by G J (Wife of Resident) on Thursday 10 August 2017. Relates to August 2017.
West Oak has a friendly and homely atmosphere. Access to a secure garden is really important, as residents and visitors have alternative space to walk in. The most important asset is the team of staff, who work well together as a team, supporting residents, families and each other.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by John U (Husband of Resident) on Thursday 3 August 2017. Relates to July 2017.
My wife has been here for nearly three years. I visit her every day so I have a very good knowledge of how the home is run. The staff are excellent, nothing is too much trouble for them. They work as a happy team. I never had any complaints. The staff also look after me as well. The manager's door is always open if there are any complaints. He even visits the residents every day. A very good home, with lots of outside recommendations.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by P P (Wife of Resident) on Thursday 3 August 2017. Relates to July 2017.
I have always been acknowledging when entering the home. The staff are always helpful and pleasant.
My husband now seems quite settled and happy with his room upstairs and is able to socialise more in the lounge.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by P M (Wife of Resident) on Wednesday 26 July 2017. Relates to July 2017.
I cannot praise the staff enough for the care they are giving to my husband. They are so approachable and available when needed and have supported me through some difficult times. The activities offered are well organised and relevant to the resident's abilities.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by Mary M (Daughter-in-law of Resident) on Friday 21 July 2017. Relates to July 2017.
My mother-in-law was always treated with love and respect. We as a family were informed of her condition at all times. Any member of staff is always willing to help both the residents and family in any way they can. Nothing is too much trouble. I am so glad my mother-in-law spent her last days with such people.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by Tracy D (Daughter of Resident) on Friday 7 July 2017. Relates to June 2017.
Staff are welcoming and friendly. Mother is cared for in an over and beyond way by this care home. I have had very little cause for concern since her placement at West Oak. I think it would be difficult to find another place any better than this.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by B E (Wife of Resident) on Friday 7 July 2017. Relates to June 2017.
My husband has been in West Oak care home for just over a year. I have found the staff caring and cheerful. They are always very helpful to sort out any problems. Residents are treated with kindness and respect. The home is bright and cheerful. Several activities are held each week, with visiting entertainers from time to time. Every effort is made to engage those who can, to join in these activities. There is a lovely garden where residents can sit and have afternoon tea. I would certainly recommend West Oak to a friend.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by Brenda T (Wife of Resident) on Friday 7 July 2017. Relates to June 2017.
I cannot praise highly enough the staff at West Oak. My husband has settled in extremely well since moving from another home who couldn't meet his needs.
I particularly appreciate how every member of staff always knows how my husband is doing and although he can be very challenging at times they always treat him with empathy and understanding of his dementia.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by Laurence B (Husband of Resident) on Thursday 8 June 2017. Relates to June 2017.
All round improvement in the last year. I'm always welcomed and the staff are experienced and knowledgeable.
I have been more than happy with the way in which my wife is looked after - a pretty difficult situation now that the response is limited.
I have no other comments to make - I'm very fortunate that my wife is with such professional people.
Keep up the situation.
Well done.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by S W (Resident) on Monday 5 June 2017. Relates to May 2017.
I find this care home very pleasant and friendly.
I trust the care I am receiving.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by Patricia D (Daughter of Resident) on Monday 5 June 2017. Relates to May 2017.
To all the staff at West Oak, thank you for the care and kindness you have given over the past three years.
We will have many wonderful memories to help us to continue to celebrate her life.
We were so lucky to have found you, love and good wishes.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by B P (Daughter of Resident) on Thursday 25 May 2017. Relates to May 2017.
West Oak Care Home is a lovely home, care is of a high standard. Residents are looked after patiently and with understanding. Food is lovely, varied and suited to residents. Residents with significant needs are treated with dignity and safety is paramount.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by Jayne H (Daughter of Resident) on Wednesday 22 March 2017. Relates to December 2016.
My mother, who had Alzheimer's, was a resident at West Oak Care between August and December 2016, when she sadly passed away.
The decision that my poorly father could no longer cope at home with my mother after over 60years of marriage was heartbreaking.
However, the staff at West Oak were fantastic with my mother, father and myself.
My mother always looked clean and presentable, she would see the onsite hairdresser weekly and often have her nails painted by staff. These things were always very important to her.
Her room was lovely, bright, airy and clean, with her own toilet. It overlooked the gardens (she thought she was still in her flat at home).
My mother was a fussy eater, but she loved the food at West Oak. We used to call it her lunch club. My father and I were always offered tea, coffee (or we could make our own), and even offered food.
During my mother's last days, they looked after me so well, making sure I was fed and watered, whilst I sat by her bedside.
All of the above made the decision feel so right to use West Oak and made my father feel so much happier about the decision.
We could not have chosen a better care home for my mother. They really cared for her and supported my father and I.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by Tim L (Son of Resident) on Thursday 2 March 2017. Relates to January 2017.
My mother moved from a care home to Barchester West Oak Care Home and from the first moment, she was made to feel welcome. The first priority is good health, safety and wellbeing of my mum (even before financial issues - most company's priority these days it seems!) there is always someone watching over her. I am called immediately if there is something I need to know such as medication. The nurses monitor her health, the activities coordinators provide so much to keep mum busy. The hosts and caregivers engage all residents in conversation and attend to their well-being. In days when the press love to highlight poor homes, it is refreshing to see exceptional homes like Barchester West Oak Care Home caring so much.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Postal Card by Geoffrey C (Resident) on Thursday 12 January 2017. Relates to December 2016.
I find the care home very nice. All the staff are very helpful and nothing is too much trouble. They all look after me and all the other residents. The property always looks very clean and the food is very tasty and if you ever feel hungry or thirsty they get you something to eat or drink.
My wife cannot move, without a hoist, speak or eat. She uses peg. They treat her with great dignity and try very hard to make her smile and laugh. This happens quite often and makes me feel better. They know she likes music and go out of their way to ensure she gets to all the musical activities. Thank you.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Review submitted from a Website Submission by Jane M (Daughter of Resident) on Sunday 4 September 2016. Relates to August 2016.
My mother recently passed away at West Oak aged 88. She moved there from the hospital in May and from the day I walked through the door to look for a suitable home, we found nothing but wonderful care. Every single member of staff was excellent and well trained. From what I could see, the staff morale and retention is first class, which makes for a happy home. Mother was often difficult but was treated at all times with compassion and dignity. She was always clean and dressed. The home is well kept and comfortable and everything she needed was provided. In her last day's nothing was too much trouble and I was looked after too, with food and offers of accommodation overnight if required. During her last night, she was not left alone and two members of staff were with her when she passed away. I would not hesitate to recommend West Oak to anyone and would certainly choose it for other family members in the future.
How likely would you be to recommend Barchester West Oak Care Home? Extremely Likely
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Bed Vacancies
posted 09 Apr 2018
We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.
February 2018
April 2017
February 2016
May 2012
November 2011
Recipient: Barchester West Oak Care Home
Date: Wednesday 16 Nov 2011
There are currently no Care Home Idol entrants who have performed at Barchester West Oak Care Home