Barchester West Oak Care Home

The manager Louise came and assessed Mum at home. She was lovely and took time to obtain a full picture of Mum's situation and care needs. I would highly recommend West Oak and the family are very grateful to all the staff.

When I came to West Oak I became part of a family where the staff smiled and greeted me, helped each other and showed amazing care in their dealings with us all. The menus were varied and imaginative. I eagerly joined in with a number of the activities on offer and was privileged to talk to people with interesting backgrounds. 'Bistro' is a brilliant idea! It made all the difference to be able to offer visitors drinks and homemade cake.

My mother has been in West Oak Care Home since January, she settled in very quickly and is happy and well cared for. All the staff are so friendly & welcoming and clearly very passionate about giving the residents the best care. My mother enjoys the food which is plentiful and looks delicious. We are very grateful to all the staff. It is a lovely care home.

The management & admin staff were unfailingly courteous, informed & quick to help, which made an incredibly difficult time so much easier to navigate. This is a home that cares - about the people in it & the families who love them, I will be forever grateful for the compassion, professionalism & humanity shown to Mum (& us) in her final weeks.

First time visiting friend, staff very welcoming and friendly. Very clean and homely. Lunch was very nice, Chef came out to introduce himself, which was lovely. Outside facilitys very pleasant. Overall very impressed.

Thank you to the whole team at West Oak Care Home.

Our Mother went into West Oak in July 2020, for residential dementia care. She died there on 21 May 2026. In that time, incl during Covid visiting restrictions, she was looked after with kindness, empathy & skill. The nursing staff & carers provide exemplary care & professionalism. We have always been especially grateful that the main dementia nursing team have remained the same for almost the whole of Mum's stay, which has meant they knew her and her needs so very well. Also the lead carers are long term, Mum was on affectionate terms with most of them. During the short period of decline leading up to her death everyone at West Oak provided care & support to Mum & us, her daughters, with diligence & genuine thoughtfulness for what was ahead. We are most grateful that at the end, Mum's nurse & carer were people she knew well & trusted. We were all in safe hands. Every member of the wider team is approachable & helpful. I think West Oak understands that staff are the most crucial thing.

Our late Mum, who was suffering from Dementia, received excellent service from all the staff at West Oak. She was well cared for for over 2 years, with understanding on behalf of the nurses and carers. If we needed to be informed of any changes to Mum's condition they did so. I would highly recommend them to anyone.

There is a new manager and neither myself or my mother have met her.

My father was resident here for almost 3 years before he passed away. When he arrived he was very ill but the high level of care he received meant he recovered and began to flourish. EVERY member of staff is kind, caring, professional and always had dads best interest at heart, my family and I can not thank them enough for what they have done to enhance dads final years. We were always kept fully up to date with dad's various medical issues. His room was constantly tidied. His personal needs were a top priority and never at any point was he unattended for too long .. they even baked him a cake on his birthday . If you are looking to place a loved one at West Oak, I can not recommend this care home more highly. This was definitely the best choice we made for my dad's care.

Murali is the chef and abul my server both very attentive

She is in a much better emotional and mental condition since moving in here and she is very happy with the care she is recieving.

My uncle is very well looked after by all the staff and when he became very anxious and confused they immediately helped him by contacting the GP, who gave him some medication and now he is happier, relaxed and sleeping well. The staff really care about his wellbeing and are on call whenever he needs them. This helps me too, to know I don't have to worry about anything.

Often sit with husband having his lunch and the variety is good. Had chocolate sponge and sauce, with custard, thoroughly enjoyed. Caters well for the age and residents.

The staff at West Oak Care Home have been so kind to my mum. On arrival at the care home, she was distraught as she wanted to go to her own home. All staff were so kind and patient with her on her arrival and managed to help her to calm down and settle in. This kindness and understanding continued throughout my mum's stay. Also communication with myself and my brother by staff has been excellent.

My Mother spent two weeks here over the Christmas period following a short stay in hospital which had left her not strong enough to go home straight away. The manager and staff could not have been more welcoming and she had a lovely comfortable room. She was very well cared for and nothing was too much trouble - I also felt reassured that she was in safe hands over what was a very busy family time for me. She even had her birthday there and they surprised her with a lovely cake! She had everything she needed to rest and recuperate before going back home.

My mum came to West Oak for palliative/end of life care, and we could not have wished for a better experience at a really difficult time. The care was attentive and compassionate and we really felt the staff connected with Mum on an individual level. The room was really nicely furnished and we really appreciated the coffee area downstairs. Food was great. Overall outstanding.

My wife, Penelope, was admitted on 30th December 2025 for end of life care. She was in the terminal stages of pancreatic cancer and passed away at 10:25 on 11th January 2026. The care received during this time could not be faulted. She was treated with care and dignity to the very end. The rose placed on her body after she passed was a thoughtful gesture.

The staff themselves seem happy and almost all have been at W.O. for the duration which is a really good sign.

I am very comfortable here, all the people are friendly.