Barchester West Oak Care Home

We sincerely appreciate your valuable feedback. Your very kind words motivates us to keep improving and sets the standard for excellence in everything we do. At West Oak, we believe that our residents and relatives deserves nothing but the best, and we're committed to delivering just that. Please remember that your family will always be welcomed here.

Thank you so much for your heartfelt review. We're truly delighted to know that you and your family are happy with the care provided by the entire West Oak team.At West Oak, we pride ourselves on creating not just a care environment, but a true home-a place where residents and their families feel supported, valued, and part of something special. We believe in building strong relationships based on trust, compassion, and respect. Your dad, you, and your family are an important part of the West Oak family, and it's an honour to be part of his journey.Please know that you are always welcome here. Spend as much time as you wish with your dad-we're here to make every visit as comfortable and meaningful as possible.Thank you once again for your kind words.

Dear KateThank you so much for your lovely review and for taking the time to share your experience with us. We're truly grateful that you and your family felt confident in choosing West Oak for your dad's care.At West Oak, we strive every day to provide the very best care and support for our residents and their families, and it means so much to know that this was felt during your dad's time with us. Although we deeply wish he had been able to spend more time here, we are honoured to have had the chance to care for such a wonderful man. He truly touched the hearts of many in our team, and he is greatly missed by us all.Your kind words mean a great deal to everyone here. Please know that you are always welcome to visit us whenever you wish-you'll always be part of the West Oak family.With warmest regards,Simona

We are deeply sorry for your loss and we truly appreciate you sharing your experience with us. It's a privilege to have been able to care for your husband during such a challenging time and we are grateful that he was able to pass with dignity in the comfort of his own room. We also take great pride in supporting families and making them feel welcome and we are glad that you felt that support from our team. Your kind words mean so much to us and we wish you and your family peace and comfort in the days ahead. If there is anything we can do to support you further, please don't hesitate to reach out.

Thank you so much for your heartfelt review. We are deeply sorry that we couldn't have had more time with your brother and we truly understand how difficult it must have been to lose him after just one week. It was an honor to provide care for him during his final days and we want you to know that his family will always be warmly welcomed with open arms here. At our nursing home, we are committed to offering not only exceptional, compassionate care but also a supportive, loving environment for both our residents and their families. Your kind words are deeply appreciated and we want you to know that we are here for you, now and in the future. Thank you for entrusting us with your brother's care. We consider it a privilege and we will always be ready to offer support whenever you need us.

Thank you so much for your wonderful review. We are absolutely delighted to hear that your mum has settled so well at Barchester West Oak Care Home. At West Oak, we take great pride in creating a warm, welcoming environment that truly feels like home. We're so glad to hear that the home's culture was a key factor in your decision, it means the world to us that you feel that personal connection and care. It's also great to hear that your mum is engaging more with the activities and spending time with others. Our team is always committed to making sure residents feel involved and connected and it's fantastic that this has contributed to her improved well-being, especially in reducing falls. Thank you for entrusting us with your mum's care. We look forward to continuing to provide her with the comfort, safety and personal attention she deserves and we're here for you and your family whenever you need us.

A heartfelt thank you! Thank you so much for your wonderful review! Your positive feedback is incredibly important to all of us at Barchester West Oak Care Home. It was a true privilege to care for your mother, who was a fantastic person and brought so much warmth to our community. Having you and your family with us was a joy and we will genuinely miss your mother. We are dedicated to providing a nurturing environment where residents feel valued and loved, and your kind words inspire us to continue our mission. Our commitment to providing exceptional care and a warm, welcoming environment remains strong, and your kind words motivate us to continue our mission. Thank you for choosing Barchester West Oak.

Thank you so much for your review. We are overjoyed to hear that your mum's quality of life has transformed since joining us at Barchester West Oak Care Home. It's truly gratifying to know that our team, from the manager and nurses to the care staff, housekeeping, head chef, and activities team, has been able to provide the care and support that has made such a positive difference in your mum's life. We're especially pleased to hear that she is enjoying the activities and feeling more engaged. Thank you again for your kind words and for taking the time to share your experience. If there's anything more we can do to assist or support you further, please don't hesitate to let us know.

Thank you so much for your wonderful feedback. We're thrilled to hear that your experience at Barchester West Oak Care Home has been so positive. It's fantastic to know that you find our staff amazing and caring and that the variety of activities, from flower arranging to karaoke, has been a hit with the residents. We also take great pride in providing nutritious and enjoyable meals, so it's great to hear that this has contributed to your mum's well-being. We are delighted that your mum has settled in well and is happy with the care she's receiving. Your kind words mean a lot to us and motivate our team to continue delivering the best care possible. If there's anything else we can do for you or your mum, please feel free to let us know. Thank you once again for your generous feedback.

Thank you so much for your touching and generous feedback. We are deeply moved by your words and honoured to have been part of your dad's journey. It's wonderful to hear that from the moment you and your mum arrived at West Oak, you felt at home and embraced by our team. We are pleased that the environment, the food and the care provided met your expectations. Our team strives to create a warm and supportive atmosphere and it's heartening to know that the nursing staff and carers were able to make such a positive impact. Thank you again for your kind words. We are truly missing your dad and the joy that your visits brought to us. Please feel free to pop in anytime for a nice cup of tea and a slice of cake. It would be wonderful to catch up and have a chat.

I'm delighted to hear that your dad is settled and content at Barchester West Oak Care Home. It's heartening to know that he's receiving excellent care, enjoying his meals and feeling comfortable in his environment. Thank you for sharing your feedback about the activities provided. Your suggestion about offering activities upstairs is valuable. It's important for residents to have a variety of options available to them and ensuring that activities are accessible to all residents, regardless of their mobility, is key. I'll ensure that our activities coordinator and I review the activity planner and incorporate more diverse activities into the program, including those that can be held upstairs. Thank you again for taking the time to share your perspective. Your input helps us ensure that we're continuously improving the quality of life for all residents at Barchester West Oak Care Home.

Thank you deeply for your generous words. Your feedback means a lot to us, and I'll make sure to convey your message to the entire team at West Oaks. Your Mum and you all are welcome as part of the West Oak family. The fact that nothing is too much and that prioritizing the well-being of our families is paramount speaks volumes about the exceptional care provided at West Oaks. We truly appreciate your feedback.

Thank you for your kind review. It was so lovely to have your wonderful mum with us. She will be surely missed. Please feel free to pop in for a coffee and cake.

Thank you for such a heartfelt review.
As you know, we are a family here at West Oak and it's important to us that not only the resident, but their loved ones feel part of our family too.
Even though your mum's time with us was short, we felt privileged to share the last part of her journey.
It was wonderful to see so many of her family and friends visiting, and this shows what a special lady she was.
Know that we are still here should you need us, and we hope in time you will come back for a cuppa and a catch up.

Thank you very much. We are pleased that your auntie has settled in well with our family community here at West Oak. Our aim is to personalise the care and support we offer to our residents' needs in a cosy, caring and inviting setting.

Thank you very much for your kind words. We are happy with your review and this definitely puts a smile on everyone in the team.

Thank you for taking your time to write us a review. We are really sorry to receive this feedback about our service, it is not at all at the high standard we provide. We use all feedback we receive to ensure we continually offer a high standard of care for all our residents. I would really like to talk more with you about your feedback as we have attempted to contact you to arrange a meeting to discuss your concerns further. Please do contact me at westoak@barchester.com or call us on 01189 795100 at a convenient time for yourself.
Kind Regards.