
The Staff at West Oak are brilliant from every point of view. I would not hesitate to recommendSister B(Friend of Resident/Service User)

Thank you to all your staff for their wonderful care they are giving my father.S K(Daughter of Resident/Service User)


The Staff at West Oak are brilliant from every point of view. I would not hesitate to recommendSister B(Friend of Resident/Service User)

Thank you to all your staff for their wonderful care they are giving my father.S K(Daughter of Resident/Service User)


West Oak makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to...
West Oak makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.
The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
Care Provided by Barchester West Oak Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester West Oak Care Home for full pricing details and T&Cs.
Contact Barchester West Oak Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Louise Jones (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
- Number of floors: 2
Room Information
- Single Rooms (57)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (10)
Barchester West Oak Care Home Reviews (101)
Barchester West Oak Care Home has a Review Score of 9.7 (9.728) out of 10, based on 29 reviews in the last 2 years.
Over all time Barchester West Oak Care Home has 101 reviews.
Staff are friendly, kind and the home is welcoming and my friend is well looked after.
Staff are friendly, kind and the home is welcoming and my friend is well looked after.
I visit my friend a lot in the week. The staff are very friendly, the environment is very clean and the food is really great and nutritious.
I visit my friend a lot in the week. The staff are very friendly, the environment is very clean and the food is really great and nutritious.
The care staff are kind, courteous and thoughtful and have generally been employed for some time at West Oak. Recently, however, there has been an increased turnover in staff and pressure to reduce hours/numbers. This has been especially evident in the last three months. Activity staff are...
The care staff are kind, courteous and thoughtful and have generally been employed for some time at West Oak. Recently, however, there has been an increased turnover in staff and pressure to reduce hours/numbers. This has been especially evident in the last three months. Activity staff are caring and enthusiastic but appear to have had hours reduced, to the detriment of residents. Management/secretarial staff are friendly and supportive.
My husband has only recently been admitted to the home, but I have been very pleased with the level of care provided.
My husband has only recently been admitted to the home, but I have been very pleased with the level of care provided.
West Oak has become a home from home for our aged father. The staff are kind, caring and professional. The rooms warm and friendly. Dad is very happy here.
West Oak has become a home from home for our aged father. The staff are kind, caring and professional. The rooms warm and friendly. Dad is very happy here.
West Oak has a friendly and homely atmosphere. Access to a secure garden is really important, as residents and visitors have alternative space to walk in. The most important asset is the team of staff, who work well together as a team, supporting residents, families and each other.
West Oak has a friendly and homely atmosphere. Access to a secure garden is really important, as residents and visitors have alternative space to walk in. The most important asset is the team of staff, who work well together as a team, supporting residents, families and each other.
I cannot praise the staff enough for the care they are giving to my husband. They are so approachable and available when needed and have supported me through some difficult times. The activities offered are well organised and relevant to the resident's abilities.
I cannot praise the staff enough for the care they are giving to my husband. They are so approachable and available when needed and have supported me through some difficult times. The activities offered are well organised and relevant to the resident's abilities.
The home is run very efficiently - extremely clean, which is most important. Staff are friendly and very patient with residents.
The home is run very efficiently - extremely clean, which is most important. Staff are friendly and very patient with residents.
My wife has been here for nearly three years. I visit her every day so I have a very good knowledge of how the home is run. The staff are excellent, nothing is too much trouble for them. They work as a happy team. I never had any complaints. The staff also look after me as well. The manager's...
My wife has been here for nearly three years. I visit her every day so I have a very good knowledge of how the home is run. The staff are excellent, nothing is too much trouble for them. They work as a happy team. I never had any complaints. The staff also look after me as well. The manager's door is always open if there are any complaints. He even visits the residents every day. A very good home, with lots of outside recommendations.
My husband now seems quite settled and happy with his room upstairs and is able to socialise more in the lounge.
My husband now seems quite settled and happy with his room upstairs and is able to socialise more in the lounge.
My mother-in-law was always treated with love and respect. We as a family were informed of her condition at all times. Any member of staff is always willing to help both the residents and family in any way they can. Nothing is too much trouble. I am so glad my mother-in-law spent her last days with...
My mother-in-law was always treated with love and respect. We as a family were informed of her condition at all times. Any member of staff is always willing to help both the residents and family in any way they can. Nothing is too much trouble. I am so glad my mother-in-law spent her last days with such people.
Staff are welcoming and friendly. Mother is cared for in an over and beyond way by this care home. I have had very little cause for concern since her placement at West Oak. I think it would be difficult to find another place any better than this.
Staff are welcoming and friendly. Mother is cared for in an over and beyond way by this care home. I have had very little cause for concern since her placement at West Oak. I think it would be difficult to find another place any better than this.
My husband has been in West Oak care home for just over a year. I have found the staff caring and cheerful. They are always very helpful to sort out any problems. Residents are treated with kindness and respect. The home is bright and cheerful. Several activities are held each week, with...
My husband has been in West Oak care home for just over a year. I have found the staff caring and cheerful. They are always very helpful to sort out any problems. Residents are treated with kindness and respect. The home is bright and cheerful. Several activities are held each week, with visiting entertainers from time to time. Every effort is made to engage those who can, to join in these activities. There is a lovely garden where residents can sit and have afternoon tea. I would certainly recommend West Oak to a friend.
I cannot praise highly enough the staff at West Oak. My husband has settled in extremely well since moving from another home who couldn't meet his needs.
I particularly appreciate how every member of staff always knows how my husband is doing and although he can be very challenging at times...
I cannot praise highly enough the staff at West Oak. My husband has settled in extremely well since moving from another home who couldn't meet his needs.
I particularly appreciate how every member of staff always knows how my husband is doing and although he can be very challenging at times they always treat him with empathy and understanding of his dementia.
I have been more than happy with the way in which my wife is looked after - a pretty difficult situation now that the response is limited.
I have no other comments to make - I'm very...
I have been more than happy with the way in which my wife is looked after - a pretty difficult situation now that the response is limited.
I have no other comments to make - I'm very fortunate that my wife is with such professional people.
Keep up the situation.
Well done.
I trust the care I am receiving.
I trust the care I am receiving.
We will have many wonderful memories to help us to continue to celebrate her life.
We were so lucky to have found you, love and good wishes.
We will have many wonderful memories to help us to continue to celebrate her life.
We were so lucky to have found you, love and good wishes.
West Oak Care Home is a lovely home, care is of a high standard. Residents are looked after patiently and with understanding. Food is lovely, varied and suited to residents. Residents with significant needs are treated with dignity and safety is paramount.
West Oak Care Home is a lovely home, care is of a high standard. Residents are looked after patiently and with understanding. Food is lovely, varied and suited to residents. Residents with significant needs are treated with dignity and safety is paramount.
The decision that my poorly father could no longer cope at home with my mother after over 60years of marriage was heartbreaking.
However, the staff at West Oak were...
The decision that my poorly father could no longer cope at home with my mother after over 60years of marriage was heartbreaking.
However, the staff at West Oak were fantastic with my mother, father and myself.
My mother always looked clean and presentable, she would see the onsite hairdresser weekly and often have her nails painted by staff. These things were always very important to her.
Her room was lovely, bright, airy and clean, with her own toilet. It overlooked the gardens (she thought she was still in her flat at home).
My mother was a fussy eater, but she loved the food at West Oak. We used to call it her lunch club. My father and I were always offered tea, coffee (or we could make our own), and even offered food.
During my mother's last days, they looked after me so well, making sure I was fed and watered, whilst I sat by her bedside.
All of the above made the decision feel so right to use West Oak and made my father feel so much happier about the decision.
We could not have chosen a better care home for my mother. They really cared for her and supported my father and I.
My mother moved from a care home to Barchester West Oak Care Home and from the first moment, she was made to feel welcome. The first priority is good health, safety and wellbeing of my mum (even before financial issues - most company's priority these days it seems!) there is always someone watching...
My mother moved from a care home to Barchester West Oak Care Home and from the first moment, she was made to feel welcome. The first priority is good health, safety and wellbeing of my mum (even before financial issues - most company's priority these days it seems!) there is always someone watching over her. I am called immediately if there is something I need to know such as medication. The nurses monitor her health, the activities coordinators provide so much to keep mum busy. The hosts and caregivers engage all residents in conversation and attend to their well-being. In days when the press love to highlight poor homes, it is refreshing to see exceptional homes like Barchester West Oak Care Home caring so much.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 December 2018Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (51) & Events (2)
- 24 Aug 2026
We had a brilliant day at West Oak for our Summer Fete, raising money for Barchester's Charitable Foundation! Our raffle and tombola were packed with amazing prizes and we had...
- 13 Aug 2026
Everyone had a fantastic afternoon with our wonderful musical entertainer Kitty. Kitty the Vintage Singer, kept the afternoon in good spirits singing some classic Vintage tunes, from Doris Day to...
- 12 Aug 2026
Residents and families enjoyed a delightful experience with Tracy, from Craft ‘n ‘ Beats as they crafted personalises Lanterns. Participant’s selected their desired artwork to feature on the lanterns and...
- 16 Sep 2026Organiser: Barchester West Oak Care Home
- 23 Sep 2026Organiser: Barchester West Oak Care Home
Awards / Recognitions (20)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester West Oak Care Home.
Meet the Team (12)

Hi, my name is Louise, and I am the General Manager here at West Oak. Caring for others has been my passion since childhood, growing up in a nursing...
Hi, my name is Louise, and I am the General Manager here at West Oak. Caring for others has been my passion since childhood, growing up in a nursing family. With over 30 years of experience in the adult care sector, I am dedicated to providing outstanding, person-centred care to ensure every resident feels at home, settled, and safe. I am committed to leading my team with the highest standards of care and compassion. I share my knowledge and expectations with them to ensure we deliver exceptional service to our residents. Supporting, reassuring, and communicating with residents and their loved ones is my top priority. I am privileged to be part of their journey, ensuring a smooth and comfortable transition into our beautiful home.

My name is Ioan, and I am the Home Administrator of West Oak Care Home. Attitude makes the difference the motto that leads my way of life....
Hi!My name is Ioan, and I am the Home Administrator of West Oak Care Home. Attitude makes the difference the motto that leads my way of life. Entrusted by this belief, I have decided to develop my professional skills and, as a result, I have completed a business management program.
My previous work experiences revealed a responsible person with a natural ability to adapt to new teams and develop trustful relationships. Willing to move on to the next chapter of my professional growth and eager to add new skills, I joined Barchester at the beginning of September. I am pleased to see the amount of hard work done by the entire team and company, and I am proud to be a part of this.

I have found a very rewarding role in assisting those who need our support.
My role here at West Oak is to provide a safe and happy environment for loved ones.

Alice joined the West Oak family in March as the Head of Unit for Cedars. Alice is an RGN with many years of experience in the care home...
Alice joined the West Oak family in March as the Head of Unit for Cedars. Alice is an RGN with many years of experience in the care home industry.
Alice is passionate about the residents and she ensures that they receive the highest possible standard of care so that they can live their lives to the fullest.

Mohammad has worked at West Oak since 2014, he was recently promoted to Head Housekeeper and was proud to accept the role. Mohammad is very dedicated...
Mohammad has worked at West Oak since 2014, he was recently promoted to Head Housekeeper and was proud to accept the role. Mohammad is very dedicated to his work and understands the importance of maintaining the high standards of cleanliness within the home. Mohammed is very approachable and goes the extra mile to help both Residents and Staff in any way he can

I am originally from Ukraine and I joined West Oak in May 2025. Previously, I was a teacher, and my personal mission statement is to do my best to promote kindness, care and love.

Hi, we are Dawn and Helen and are the Activity Coordinator. Dawn started in 2004 and Helen in 2013.

Welcome to West Oak. I am a team leader and dementia champion in the home. I joined West Oak in January 2023. My personal mission is to do my best to...
Welcome to West Oak. I am a team leader and dementia champion in the home. I joined West Oak in January 2023. My personal mission is to do my best to care for and love everyone in the whole home. Putting a smile on someone’s face or reassuring them when in distress is something which will always make me love this job. I look forward to assisting you or a loved one with your care enquiries and much more.

I am a dedicated care assistant who has been working in West Oak since January 2023. With a strong commitment to supporting and improving the...
I am a dedicated care assistant who has been working in West Oak since January 2023. With a strong commitment to supporting and improving the well-being of others. I am passionate about providing person-centred care to individuals in need.
Alongside daily caregiving responsibilities, I also serve as a Falls Champion, helping to promote safety awareness and reduce the risks within the care environment. Through teamwork, attentiveness, and a caring approach, I contribute positively to both residents and colleagues while maintaining high standards of care.

Hello, I’m Jo, and I work in a hairdressers salon. I’ve been hairdressing for 41 years, and the 7 years I’ve worked in care homes, I absolutely love...
Hello, I’m Jo, and I work in a hairdressers salon. I’ve been hairdressing for 41 years, and the 7 years I’ve worked in care homes, I absolutely love it. I enjoy meeting new people and hearing their stories and ultimately making people feel good. I’m very flexible to people’s needs, whether they can come to the salon or need their hair done in their rooms.

Meet Fraser, our regular Pet Therapy Dog. He is 8 years old and is an officially registered PAT dog.
Fraser's owner, David Hare, is the Leader of...
Meet Fraser, our regular Pet Therapy Dog. He is 8 years old and is an officially registered PAT dog.
Fraser's owner, David Hare, is the Leader of Farley Town Council and the executive member for Adult Services, Health and Wellbeing on Wokingham Borough. Fraser and David have been spreading joy in our Home for many years, and David brings extra fun and joy to their visits with his flamboyant and colourful outfits.
Come in and meet them on one of their weekly Monday morning visits. Please do call the home for any further details

West Oak has become my second home, and I can often be found joining in...
Hi, I’m Helen and I’m the new Relatives Ambassador here at West Oak.West Oak has become my second home, and I can often be found joining in activities with my Mum (we both particularly enjoy any excuse for a sing-song) or in the bistro talking to residents and other relatives.
Navigating a move into a care home can be tough for the relatives involved. I unfortunately had to move my mother into West Oak in November and have previously had 2 other close relatives here in the last 8 years.
If you ever have a concern or simply want to chat, I’m always happy to listen.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester West Oak Care Home to verify any information. View our terms and conditions. Barchester West Oak Care Home has an Enhanced Service -what an Enhanced Service includes.