Barchester West Oak Care Home

Murray Road, Wokingham RG41 2TA
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9.8 81 Reviews
  • Barchester West Oak Care Home, Wokingham
West Oak makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester West Oak Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Simona Cioinac (General Manager)
  • Admission Criteria
    • Assessment Prior to Admission
    • Ages 50+
  • Room Information
    • Single Rooms (57)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Barchester West Oak Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £2,192

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester West Oak Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester West Oak Care Home Reviews (81)

Total of 81, showing 81-81
9.8

Barchester West Oak Care Home has a Review Score of 9.8 (9.820) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester West Oak Care Home has 81 reviews.

Overall Experience

  • 67
  • 13
  • 1
  • 0
  • 0

Date Published

81
6
9
15
66

Review from Jane M (Daughter of Resident) published on 6 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away at West Oak aged 88. She moved there from the hospital in May and from the day I walked through the door to look for a suitable home, we found nothing but wonderful care. Every single member of staff was excellent and well trained. From what I could see, the staff morale
and retention is first class, which makes for a happy home. Mother was often difficult but was treated at all times with compassion and dignity. She was always clean and dressed. The home is well kept and comfortable and everything she needed was provided. In her last day's nothing was too much trouble and I was looked after too, with food and offers of accommodation overnight if required. During her last night, she was not left alone and two members of staff were with her when she passed away. I would not hesitate to recommend West Oak to anyone and would certainly choose it for other family members in the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Barchester West Oak Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.820 for Barchester West Oak Care Home is calculated as follows: ( (148 Excellents x 5) + (28 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 178 Ratings = 4.82

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester West Oak Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Dec 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (8)

Simona

Simona Cioinac

Job Title: General Manager

Joined: 2023

Hello.
My name is Simona and I am the General Manager here at West Oak. Welcome to our website.


Thank you for taking the time to read this. I love to see prospective residents, families and friends, new members of staff and the local community taking an interest in our community.


My role is to ensure that we deliver what we say we do. I am responsible for overall service delivery to our residents and community, inspiring and leading the team and to ensure high standards of governance and compliance are achieved.


I trained as a nurse in Italy, and worked there for 20 years in that capacity. The last 7 years before leaving Italy I had the privilege of serving the public healthcare sector through managing and leading frontline hospital services. In 2017 I came to the UK and joined the NHS, which I was particularly proud of. I have learnt a great deal from these colleagues along my career journey.


I truly believe in the values of responsibility, integrity, kindness, compassion and doing what I can for others. The care sector has afforded me the opportunity to ‘live’ these values in the workplace, for which I am truly grateful.


After serving in the NHS I was immediately drawn to Barchester because of the culture and principles the organisation aspires to.


I am now passionately working with the community and my team here at West Oak to take the home’s services forward. My team and I are fully committed to embedding the Barchester Values: RESPECT, INTEGRITY, PASSION, EMPOWERMENT and RESPONSIBILITY.


My door is always open to the community, family, residents and staff: do not hesitate to come and talk to me should you need anything or if I can assist in any way.


Thank you for your interest in our lovely home.


Liviu

Liviu Cornea RGN

Job Title: Deputy General Manager / Clinical Lead

Joined: 2018

Liviu qualified in 2004 and worked for two years in an emergency unit before doing 11 years as a paramedic.
More recently, Liviu has had senior roles in both Austen House (our sister home) and West Oak.
Liviu is often on the floor engaging with our wonderful residents and staff and ensuring smooth and proper handovers between staff every day.
Liviu can be found on either of our units or in the Managers office on the ground floor in reception.


Ioan

Ioan Tanasa

Job Title: Home Admin

Joined: 2023

Hi!
My name is Ioan, and I am the Home Administrator of West Oak Care Home. Attitude makes the difference the motto that leads my way of life. Entrusted by this belief, I have decided to develop my professional skills and, as a result, I have completed a business management program.


My previous work experiences revealed a responsible person with a natural ability to adapt to new teams and develop trustful relationships. Willing to move on to the next chapter of my professional growth and eager to add new skills, I joined Barchester at the beginning of September. I am pleased to see the amount of hard work done by the entire team and company, and I am proud to be a part of this.


Anthony

Anthony

Job Title: Head Of Maintenance

Joined: 2023

Hi, my name is Tony and I am the Head Of Maintenance here at West Oak Barchester.


After serving 15 years in the military I decided it was time to take on a new challenge and to leave the Armed forces.


Since leaving 4-5 years ago I have found a very rewarding role in assisting those who need our support.


My role here at West Oak is to provide a safe and happy environment for loved ones.


Alice

Alice Perez

Job Title: Head of Unit

Joined: 2016

Alice joined the West Oak family in March as the Head of Unit for Cedars. Alice is an RGN with many years of experience in the care home industry.


Alice is passionate about the residents and she ensures that they receive the highest possible standard of care so that they can live their lives to the fullest.


Mohammad

Mohammad Sajjid

Job Title: Head Housekeeper

Joined: 2014

Mohammad has worked at West Oak since 2014, he was recently promoted to Head Housekeeper and was proud to accept the role. Mohammad is very dedicated to his work and understands the importance of maintaining the high standards of cleanliness within the home. Mohammed is very approachable and goes the extra mile to help both Residents and Staff in any way he can


Hayley

Hayley Palmer

Job Title: Admin Assistant

Joined: 2022

Hi, my name is Hayley and I am proud to welcome you to West Oak.


Dawn and Helen

Dawn and Helen

Job Title: Activity Coordinators

Joined: 2004

Hi, we are Dawn and Helen and are the Activity Coordinator. Dawn started in 2004 and Helen in 2013.