Barchester West Oak Care Home

The care staff are kind, courteous and thoughtful and have generally been employed for some time at West Oak. Recently, however, there has been an increased turnover in staff and pressure to reduce hours/numbers. This has been especially evident in the last three months. Activity staff are caring and enthusiastic but appear to have had hours reduced, to the detriment of residents. Management/secretarial staff are friendly and supportive.

My husband has only recently been admitted to the home, but I have been very pleased with the level of care provided.

West Oak has become a home from home for our aged father. The staff are kind, caring and professional. The rooms warm and friendly. Dad is very happy here.

West Oak has a friendly and homely atmosphere. Access to a secure garden is really important, as residents and visitors have alternative space to walk in. The most important asset is the team of staff, who work well together as a team, supporting residents, families and each other.

I cannot praise the staff enough for the care they are giving to my husband. They are so approachable and available when needed and have supported me through some difficult times. The activities offered are well organised and relevant to the resident's abilities.

The home is run very efficiently - extremely clean, which is most important. Staff are friendly and very patient with residents.

My wife has been here for nearly three years. I visit her every day so I have a very good knowledge of how the home is run. The staff are excellent, nothing is too much trouble for them. They work as a happy team. I never had any complaints. The staff also look after me as well. The manager's door is always open if there are any complaints. He even visits the residents every day. A very good home, with lots of outside recommendations.

My husband now seems quite settled and happy with his room upstairs and is able to socialise more in the lounge.

My mother-in-law was always treated with love and respect. We as a family were informed of her condition at all times. Any member of staff is always willing to help both the residents and family in any way they can. Nothing is too much trouble. I am so glad my mother-in-law spent her last days with such people.

Staff are welcoming and friendly. Mother is cared for in an over and beyond way by this care home. I have had very little cause for concern since her placement at West Oak. I think it would be difficult to find another place any better than this.

My husband has been in West Oak care home for just over a year. I have found the staff caring and cheerful. They are always very helpful to sort out any problems. Residents are treated with kindness and respect. The home is bright and cheerful. Several activities are held each week, with visiting entertainers from time to time. Every effort is made to engage those who can, to join in these activities. There is a lovely garden where residents can sit and have afternoon tea. I would certainly recommend West Oak to a friend.

I cannot praise highly enough the staff at West Oak. My husband has settled in extremely well since moving from another home who couldn't meet his needs.

I particularly appreciate how every member of staff always knows how my husband is doing and although he can be very challenging at times they always treat him with empathy and understanding of his dementia.

Well done.

I trust the care I am receiving.

We were so lucky to have found you, love and good wishes.

West Oak Care Home is a lovely home, care is of a high standard. Residents are looked after patiently and with understanding. Food is lovely, varied and suited to residents. Residents with significant needs are treated with dignity and safety is paramount.

We could not have chosen a better care home for my mother. They really cared for her and supported my father and I.

My mother moved from a care home to Barchester West Oak Care Home and from the first moment, she was made to feel welcome. The first priority is good health, safety and wellbeing of my mum (even before financial issues - most company's priority these days it seems!) there is always someone watching over her. I am called immediately if there is something I need to know such as medication. The nurses monitor her health, the activities coordinators provide so much to keep mum busy. The hosts and caregivers engage all residents in conversation and attend to their well-being. In days when the press love to highlight poor homes, it is refreshing to see exceptional homes like Barchester West Oak Care Home caring so much.

My mother recently passed away at West Oak aged 88. She moved there from the hospital in May and from the day I walked through the door to look for a suitable home, we found nothing but wonderful care. Every single member of staff was excellent and well trained. From what I could see, the staff morale and retention is first class, which makes for a happy home. Mother was often difficult but was treated at all times with compassion and dignity. She was always clean and dressed. The home is well kept and comfortable and everything she needed was provided. In her last day's nothing was too much trouble and I was looked after too, with food and offers of accommodation overnight if required. During her last night, she was not left alone and two members of staff were with her when she passed away. I would not hesitate to recommend West Oak to anyone and would certainly choose it for other family members in the future.