
The Staff at West Oak are brilliant from every point of view. I would not hesitate to recommendSister B(Friend of Resident/Service User)

Thank you to all your staff for their wonderful care they are giving my father.S K(Daughter of Resident/Service User)


The Staff at West Oak are brilliant from every point of view. I would not hesitate to recommendSister B(Friend of Resident/Service User)

Thank you to all your staff for their wonderful care they are giving my father.S K(Daughter of Resident/Service User)


West Oak makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to...
West Oak makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.
The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
Care Provided by Barchester West Oak Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester West Oak Care Home for full pricing details and T&Cs.
Contact Barchester West Oak Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Louise Jones (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
- Number of floors: 2
Room Information
- Single Rooms (57)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (10)
Barchester West Oak Care Home Reviews (101)
Barchester West Oak Care Home has a Review Score of 9.7 (9.728) out of 10, based on 29 reviews in the last 2 years.
Over all time Barchester West Oak Care Home has 101 reviews.
My husband had progressive supranuclear palsy (a rare neurological condition). The care he received at West Oak was outstanding. PSP patients have complex needs that require a high standard of nursing care. The staff were amazing, adapting to the progress of my husband's condition, ensuring his...
My husband had progressive supranuclear palsy (a rare neurological condition). The care he received at West Oak was outstanding. PSP patients have complex needs that require a high standard of nursing care. The staff were amazing, adapting to the progress of my husband's condition, ensuring his comfort at all times. Nothing was too much trouble. I can recommend West Oak to any family having to consider nursing care for their loved ones.
My daughter and I had spent a long time visiting different homes and decided on West Oak for 2 weeks respite. We were delighted with the friendly caring staff, the welcoming...
My daughter and I had spent a long time visiting different homes and decided on West Oak for 2 weeks respite. We were delighted with the friendly caring staff, the welcoming atmosphere almost like a family and certainly a home from home.
After 2 weeks, we joined Friends of West Oak and pop in from time to time for a friendly chat and cup of coffee.
My father spent the last three weeks of his life at West Oak. He was treated with kindness and respect at all times. I was happy with the staffing levels, and all the care staff seemed to genuinely care about him.
My father spent the last three weeks of his life at West Oak. He was treated with kindness and respect at all times. I was happy with the staffing levels, and all the care staff seemed to genuinely care about him.
My dear Dad only stayed at West Oak for 19 days but he received wonderful care from all the staff. It is the number and quality of the staff that makes the real difference to a home rather than the fancy decor. All the staff were so kind and helpful and nothing was too much trouble. My Dad was very...
As a family, we greatly appreciate the compassionate care that my Dad and the family received when Dad suddenly deteriorated and was on end of life care. The staff enabled us to stay with Dad at this difficult time and we are thankful for the support and endless cups of tea and food that made it possible. Our Dad had the peaceful, dignified death that we all wanted for him.
My very frail, ancient father came to West Oak after a more stylish care home could no longer meet his needs and left him in hospital. He settled quickly and enjoyed a happy few weeks between a lot of sleeping, including handling spiders and his last meal of haggis at a Burns night. When he...
My very frail, ancient father came to West Oak after a more stylish care home could no longer meet his needs and left him in hospital. He settled quickly and enjoyed a happy few weeks between a lot of sleeping, including handling spiders and his last meal of haggis at a Burns night. When he suddenly deteriorated to needing end of life care, we were very happy with the care we were all given. The nursing staff checked hourly to ensure he was comfortable and facilitated the family gathering and having at least one daughter with him until he died peacefully. It was the close of a long life with the dignity we wanted.
The friendly, happy and caring environment the team at West Oaks have created, goes above and beyond expectations.
I would like to give a huge thanks to the team members and the management team.
The friendly, happy and caring environment the team at West Oaks have created, goes above and beyond expectations.
I would like to give a huge thanks to the team members and the management team.
My dad had a very happy year at West Oak. He was cared for by excellent staff who seemed to genuinely care about him. The nursing team are quick to act when there are medical issues and definitely saved my dad's life by their prompt actions on numerous occasions. I am very thankful that dad spent...
My dad had a very happy year at West Oak. He was cared for by excellent staff who seemed to genuinely care about him. The nursing team are quick to act when there are medical issues and definitely saved my dad's life by their prompt actions on numerous occasions. I am very thankful that dad spent his last year in such a fantastic home, with staff who always made me feel so informed and welcome.
My husband was cared for kindly and comfortably until his death. I cannot recommend this home more highly. The atmosphere and attention given was exemplary.
My husband was cared for kindly and comfortably until his death. I cannot recommend this home more highly. The atmosphere and attention given was exemplary.
All of the staff are extremely caring and go the extra mile. There is a real 'family' feel to the home which is lovely. My mum is very happy as a resident and I would have no hesitation in recommending the home to friends and colleagues.
All of the staff are extremely caring and go the extra mile. There is a real 'family' feel to the home which is lovely. My mum is very happy as a resident and I would have no hesitation in recommending the home to friends and colleagues.
Everyone, when we visit, greets us. It leaves me with great reassurance that Mum enjoys where she lives. I have absolutely no complaints as to the care she is...
Everyone, when we visit, greets us. It leaves me with great reassurance that Mum enjoys where she lives. I have absolutely no complaints as to the care she is given. It is a joy to visit her knowing that she has settled so well and that is due to the dedication of the staff.
I am visiting my old friend who has dementia. We have been friends for over 60 years. I am relieved to see the care she is given. Everyone acknowledges her when they walk past, even maintenance men use her name. She is happy and contented. If I was unfortunate enough to need care I would be very...
I am visiting my old friend who has dementia. We have been friends for over 60 years. I am relieved to see the care she is given. Everyone acknowledges her when they walk past, even maintenance men use her name. She is happy and contented. If I was unfortunate enough to need care I would be very happy to be here.
Mum's stay at West Oak was sadly far too short. Every member of staff was so very kind and caring towards her, which was a comfort to us during her final days. I would have no hesitation in recommending West Oak Care Home.
Mum's stay at West Oak was sadly far too short. Every member of staff was so very kind and caring towards her, which was a comfort to us during her final days. I would have no hesitation in recommending West Oak Care Home.
You looked after my mother-in-law so well and treated her with dignity and respect. She had the best year gaining weight and spending time with your superb staff.
You looked after my mother-in-law so well and treated her with dignity and respect. She had the best year gaining weight and spending time with your superb staff.
Our friends have been in the home for three years. The staff always show empathy and understanding for the residents and their visitors.
They always have a smile and a "competent listening ear" always making time and ensuring residents are happy and comfortable. Activities are put on for the...
Our friends have been in the home for three years. The staff always show empathy and understanding for the residents and their visitors.
They always have a smile and a "competent listening ear" always making time and ensuring residents are happy and comfortable. Activities are put on for the residents daily and staff always make sure that they can partake in them in one way or another.
The care home is full of very caring and kind staff who always have a smile for everyone and show much empathy for the residents.
The care home is full of very caring and kind staff who always have a smile for everyone and show much empathy for the residents.
Dad has only been in West Oak Care Home for 2 days but what a lovely nursing home! His welcome received on arrival was excellent, friendly staff going out of their way to introduce themselves to him and us, making a big fuss of him as they showed him around. Their care was evident and although...
Dad has only been in West Oak Care Home for 2 days but what a lovely nursing home! His welcome received on arrival was excellent, friendly staff going out of their way to introduce themselves to him and us, making a big fuss of him as they showed him around. Their care was evident and although early days we can see a huge improvement in his outlook. Already he was smiling and happy today and has already settled in. I'm so happy we moved him here and it's obvious the staff genuinely care about the residents - I'm delighted.
My father had an extremely bad experience in his last home care setting which made him extremely agitated. Since being with West Oak my dad is so much calmer and a lot easier to handle, which helps the family (and staff). I'm so pleased he was able to come here. It's a lot of worry off our (his...
My father had an extremely bad experience in his last home care setting which made him extremely agitated. Since being with West Oak my dad is so much calmer and a lot easier to handle, which helps the family (and staff). I'm so pleased he was able to come here. It's a lot of worry off our (his daughters') shoulders. Overall we are all very happy with how our dad is.
West Oak is an excellent home, my father in law is so well taken care of. He's been here a year now and is very happy and content. The staff are all lovely to him and to us the family.
West Oak is an excellent home, my father in law is so well taken care of. He's been here a year now and is very happy and content. The staff are all lovely to him and to us the family.
My grandad is very happy and content at West Oak and I can only praise the staff for looking after him so well.
My grandad is very happy and content at West Oak and I can only praise the staff for looking after him so well.
Overall, the care home provides an excellent standard of care.
There are one or two little things that can be annoying, ie after feeding the wiping of the residents face and a bit more care taken when hanging clothes or folding in drawers.
General standards are very high and have improved...
Overall, the care home provides an excellent standard of care.
There are one or two little things that can be annoying, ie after feeding the wiping of the residents face and a bit more care taken when hanging clothes or folding in drawers.
General standards are very high and have improved significantly during my wife's residency.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 December 2018Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (51) & Events (2)
- 24 Aug 2026
We had a brilliant day at West Oak for our Summer Fete, raising money for Barchester's Charitable Foundation! Our raffle and tombola were packed with amazing prizes and we had...
- 13 Aug 2026
Everyone had a fantastic afternoon with our wonderful musical entertainer Kitty. Kitty the Vintage Singer, kept the afternoon in good spirits singing some classic Vintage tunes, from Doris Day to...
- 12 Aug 2026
Residents and families enjoyed a delightful experience with Tracy, from Craft ‘n ‘ Beats as they crafted personalises Lanterns. Participant’s selected their desired artwork to feature on the lanterns and...
- 16 Sep 2026Organiser: Barchester West Oak Care Home
- 23 Sep 2026Organiser: Barchester West Oak Care Home
Awards / Recognitions (20)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester West Oak Care Home.
Meet the Team (12)

Hi, my name is Louise, and I am the General Manager here at West Oak. Caring for others has been my passion since childhood, growing up in a nursing...
Hi, my name is Louise, and I am the General Manager here at West Oak. Caring for others has been my passion since childhood, growing up in a nursing family. With over 30 years of experience in the adult care sector, I am dedicated to providing outstanding, person-centred care to ensure every resident feels at home, settled, and safe. I am committed to leading my team with the highest standards of care and compassion. I share my knowledge and expectations with them to ensure we deliver exceptional service to our residents. Supporting, reassuring, and communicating with residents and their loved ones is my top priority. I am privileged to be part of their journey, ensuring a smooth and comfortable transition into our beautiful home.

My name is Ioan, and I am the Home Administrator of West Oak Care Home. Attitude makes the difference the motto that leads my way of life....
Hi!My name is Ioan, and I am the Home Administrator of West Oak Care Home. Attitude makes the difference the motto that leads my way of life. Entrusted by this belief, I have decided to develop my professional skills and, as a result, I have completed a business management program.
My previous work experiences revealed a responsible person with a natural ability to adapt to new teams and develop trustful relationships. Willing to move on to the next chapter of my professional growth and eager to add new skills, I joined Barchester at the beginning of September. I am pleased to see the amount of hard work done by the entire team and company, and I am proud to be a part of this.

I have found a very rewarding role in assisting those who need our support.
My role here at West Oak is to provide a safe and happy environment for loved ones.

Alice joined the West Oak family in March as the Head of Unit for Cedars. Alice is an RGN with many years of experience in the care home...
Alice joined the West Oak family in March as the Head of Unit for Cedars. Alice is an RGN with many years of experience in the care home industry.
Alice is passionate about the residents and she ensures that they receive the highest possible standard of care so that they can live their lives to the fullest.

Mohammad has worked at West Oak since 2014, he was recently promoted to Head Housekeeper and was proud to accept the role. Mohammad is very dedicated...
Mohammad has worked at West Oak since 2014, he was recently promoted to Head Housekeeper and was proud to accept the role. Mohammad is very dedicated to his work and understands the importance of maintaining the high standards of cleanliness within the home. Mohammed is very approachable and goes the extra mile to help both Residents and Staff in any way he can

I am originally from Ukraine and I joined West Oak in May 2025. Previously, I was a teacher, and my personal mission statement is to do my best to promote kindness, care and love.

Hi, we are Dawn and Helen and are the Activity Coordinator. Dawn started in 2004 and Helen in 2013.

Welcome to West Oak. I am a team leader and dementia champion in the home. I joined West Oak in January 2023. My personal mission is to do my best to...
Welcome to West Oak. I am a team leader and dementia champion in the home. I joined West Oak in January 2023. My personal mission is to do my best to care for and love everyone in the whole home. Putting a smile on someone’s face or reassuring them when in distress is something which will always make me love this job. I look forward to assisting you or a loved one with your care enquiries and much more.

I am a dedicated care assistant who has been working in West Oak since January 2023. With a strong commitment to supporting and improving the...
I am a dedicated care assistant who has been working in West Oak since January 2023. With a strong commitment to supporting and improving the well-being of others. I am passionate about providing person-centred care to individuals in need.
Alongside daily caregiving responsibilities, I also serve as a Falls Champion, helping to promote safety awareness and reduce the risks within the care environment. Through teamwork, attentiveness, and a caring approach, I contribute positively to both residents and colleagues while maintaining high standards of care.

Hello, I’m Jo, and I work in a hairdressers salon. I’ve been hairdressing for 41 years, and the 7 years I’ve worked in care homes, I absolutely love...
Hello, I’m Jo, and I work in a hairdressers salon. I’ve been hairdressing for 41 years, and the 7 years I’ve worked in care homes, I absolutely love it. I enjoy meeting new people and hearing their stories and ultimately making people feel good. I’m very flexible to people’s needs, whether they can come to the salon or need their hair done in their rooms.

Meet Fraser, our regular Pet Therapy Dog. He is 8 years old and is an officially registered PAT dog.
Fraser's owner, David Hare, is the Leader of...
Meet Fraser, our regular Pet Therapy Dog. He is 8 years old and is an officially registered PAT dog.
Fraser's owner, David Hare, is the Leader of Farley Town Council and the executive member for Adult Services, Health and Wellbeing on Wokingham Borough. Fraser and David have been spreading joy in our Home for many years, and David brings extra fun and joy to their visits with his flamboyant and colourful outfits.
Come in and meet them on one of their weekly Monday morning visits. Please do call the home for any further details

West Oak has become my second home, and I can often be found joining in...
Hi, I’m Helen and I’m the new Relatives Ambassador here at West Oak.West Oak has become my second home, and I can often be found joining in activities with my Mum (we both particularly enjoy any excuse for a sing-song) or in the bistro talking to residents and other relatives.
Navigating a move into a care home can be tough for the relatives involved. I unfortunately had to move my mother into West Oak in November and have previously had 2 other close relatives here in the last 8 years.
If you ever have a concern or simply want to chat, I’m always happy to listen.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester West Oak Care Home to verify any information. View our terms and conditions. Barchester West Oak Care Home has an Enhanced Service -what an Enhanced Service includes.