Barchester West Oak Care Home

Murray Road, Wokingham RG41 2TA
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9.8 94 Reviews
  • Barchester West Oak Care Home, Wokingham
West Oak makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided by Barchester West Oak Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2321

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester West Oak Care Home to find out the exact price for your requirements.

Contact Barchester West Oak Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester West Oak Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Agnes Klimkowicz (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (10)

Barchester West Oak Care Home Reviews (94)

9.8

Barchester West Oak Care Home has a Review Score of 9.8 (9.807) out of 10, based on 26 reviews in the last 2 years.
Over all time Barchester West Oak Care Home has 94 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester West Oak Care Home
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Total of 94, showing 21-40
Review from Andrew W (Son of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Barchester West Oak Care Home is an outstanding place for an elderly relative. It is a nursing home with nurses available 24 hours. My mother was a resident there and all the team were so caring to Mum and all the family who visited. There are lots of activities arranged, great food and I would definitely
recommend.
Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care HomeA heartfelt thank you! Thank you so much for your wonderful review! Your positive feedback is incredibly important to all of us at Barchester West Oak Care Home. It was a true privilege to care for your mother, who was a fantastic person and brought so much warmth to our community. Having you and your family with us was a joy and we will genuinely miss your mother. We are dedicated to providing a nurturing environment where residents feel valued and loved, and your kind words inspire us to continue our mission. Our commitment to providing exceptional care and a warm, welcoming environment remains strong, and your kind words motivate us to continue our mission. Thank you for choosing Barchester West Oak.
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Review from Dawn D (Daughter of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was admitted to Barchester West Oak Care Home on 18th May 2024. After being very restricted on what she could do at home living with my dad and being bedbound, my mum's quality of life has completely turned around. From the manager to the nurses, care staff, housekeeping, head chef and activities,
my mum is now receiving amazing care and support, coming along and joining in with the amazing activities the activity staff offer. My dad now is able to visit Mum daily with the support of his family and have the quality time with his wife and enjoy some meals.
Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care HomeThank you so much for your review. We are overjoyed to hear that your mum's quality of life has transformed since joining us at Barchester West Oak Care Home. It's truly gratifying to know that our team, from the manager and nurses to the care staff, housekeeping, head chef, and activities team, has been able to provide the care and support that has made such a positive difference in your mum's life. We're especially pleased to hear that she is enjoying the activities and feeling more engaged. Thank you again for your kind words and for taking the time to share your experience. If there's anything more we can do to assist or support you further, please don't hesitate to let us know.
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Review from C S (Daughter of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Barchester West Oak Care Home is an excellent care home. Staff are amazing and very caring. Activities are brilliant, residents love the varied activities, from flower arranging to karaoke. Food is good and nutritional. Mum has settled in and is happy and very well looked after. Couldn't wish for more.
Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care HomeThank you so much for your wonderful feedback. We're thrilled to hear that your experience at Barchester West Oak Care Home has been so positive. It's fantastic to know that you find our staff amazing and caring and that the variety of activities, from flower arranging to karaoke, has been a hit with the residents. We also take great pride in providing nutritious and enjoyable meals, so it's great to hear that this has contributed to your mum's well-being. We are delighted that your mum has settled in well and is happy with the care she's receiving. Your kind words mean a lot to us and motivate our team to continue delivering the best care possible. If there's anything else we can do for you or your mum, please feel free to let us know. Thank you once again for your generous feedback.
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Review from Tracey I (Daughter of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Barchester West Oak Care Home is a fantastic care home!
Dad had Parkinson's and dementia. The moment Mum and I walked into West Oak, we felt at home and were asked to join an activity that was happening in the coffee lounge by one of the fabulous entertainment staff.
Dad passed away in June 2024 and
we can honestly say that his year and a half at West Oak was the absolute best it could have been! Dad's bedroom was lovely, with a large window overlooking the garden and his own bathroom. Dad loved the food which changed daily, great starters, mains and of course, the puddings with custard. The nursing staff were fantastic, always on hand to ask questions of and completely professional, warm and understanding. And the carers... wow... amazing, hardworking, friendly, I really cannot praise them enough... they knew Dad and his foibles and they also looked after me and Mum too. West Oak is a family... and we were all privileged to be welcomed into that family with open arms!
Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care HomeThank you so much for your touching and generous feedback. We are deeply moved by your words and honoured to have been part of your dad's journey. It's wonderful to hear that from the moment you and your mum arrived at West Oak, you felt at home and embraced by our team. We are pleased that the environment, the food and the care provided met your expectations. Our team strives to create a warm and supportive atmosphere and it's heartening to know that the nursing staff and carers were able to make such a positive impact. Thank you again for your kind words. We are truly missing your dad and the joy that your visits brought to us. Please feel free to pop in anytime for a nice cup of tea and a slice of cake. It would be wonderful to catch up and have a chat.
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Review from R E (Daughter of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased Dad is at Barchester West Oak Care Home. He is well looked after and enjoys the food. He is warm and kept clean.
The activities are a little repetitive but the musical ones are very good and go down very well. A lot of activities take place downstairs and not everyone wants to go. It would
be nice if some of them could be done upstairs.
Reply from Simona Cioinac, General Manager at Barchester West Oak Care HomeI'm delighted to hear that your dad is settled and content at Barchester West Oak Care Home. It's heartening to know that he's receiving excellent care, enjoying his meals and feeling comfortable in his environment. Thank you for sharing your feedback about the activities provided. Your suggestion about offering activities upstairs is valuable. It's important for residents to have a variety of options available to them and ensuring that activities are accessible to all residents, regardless of their mobility, is key. I'll ensure that our activities coordinator and I review the activity planner and incorporate more diverse activities into the program, including those that can be held upstairs. Thank you again for taking the time to share your perspective. Your input helps us ensure that we're continuously improving the quality of life for all residents at Barchester West Oak Care Home.
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Review from Janet F (Daughter of Resident) published on 22 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have nothing but praise for the staff at West Oaks. Their kindness and support during the difficult transition period moving Mum into the home was most appreciated. They have all been extremely warm and friendly helping both Mum and us to settle into this new way of life. A big thank you to them
all.
Reply from Simona Cioinac, General Manager at Barchester West Oak Care HomeThank you deeply for your generous words. Your feedback means a lot to us, and I'll make sure to convey your message to the entire team at West Oaks. Your Mum and you all are welcome as part of the West Oak family. The fact that nothing is too much and that prioritizing the well-being of our families is paramount speaks volumes about the exceptional care provided at West Oaks. We truly appreciate your feedback.
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Review from T C (Daughter of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has had the most wonderful care since coming to West Oak
A lovely room, great choice of food, and activities for everyone but most of all, the manager, nursing staff and the rest of the team.
Nothing is too much trouble and everyone is very professional and kind.
We were worried when Mum was
sent here from hospital but would recommend this home to anyone.
Thank you all!
Reply from Olena Frolova, Administrator at Barchester West Oak Care HomeThank you for your kind review. It was so lovely to have your wonderful mum with us. She will be surely missed. Please feel free to pop in for a coffee and cake.
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Review from Keith A (Son of Resident) published on 17 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in there for about a month and I have been over the moon with just about everything. Well, sadly my mum died yesterday evening at 9.20 and I just wanted to say the staff were as usual wonderful, helpful, understanding, caring and held my hand and hugged me as well just when I needed it. The
nurse took care of loads and sorted a pastor as my mum wanted to be blessed before being taken away. The home is great and in the month I used it as my own, made drinks and snacks whenever I wanted and especially as lived 2 hours away from Mum. I have today had follow up calls expressing their sadness and support and there if I need to chat and especially from the home manager as wonderful lady and special thanks to the care/nurse.
My mum and I owe them a lot and just wanted to say well done and thanks so very much.
Reply from Simona Cioinac, General Manager at Barchester West Oak Care HomeThank you for such a heartfelt review.
As you know, we are a family here at West Oak and it's important to us that not only the resident, but their loved ones feel part of our family too.
Even though your mum's time with us was short, we felt privileged to share the last part of her journey.
It was wonderful to see so many of her family and friends visiting, and this shows what a special lady she was.
Know that we are still here should you need us, and we hope in time you will come back for a cuppa and a catch up.
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Review from Dee A (Wife of Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having visited five other care homes in the area I can say that I am pleased to have chosen West Oak Care Home. As soon as I was shown around I felt very much at home with the friendly staff. I knew straight away that my husband would be well looked after and safe. The nursing staff keep me informed
and all care staff are great.
Reply from Simona Cioinac, General Manager at Barchester West Oak Care HomeThank you very much for your kind words. We are happy with your review and this definitely puts a smile on everyone in the team.
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Review from L P (Daughter of Resident) published on 4 April 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Some documentation is not written up properly in her file in the bedroom i.e. having a shower when she has not. The food and the drinks are only ever served lukewarm. Her safety and security are a problem, of a wandering resident who comes into Mum's room day and night which really upsets her but it
is never documented in her file in the bedroom.
Reply from Simona, General Manager at Barchester West Oak Care HomeThank you for taking your time to write us a review. We are really sorry to receive this feedback about our service, it is not at all at the high standard we provide. We use all feedback we receive to ensure we continually offer a high standard of care for all our residents. I would really like to talk more with you about your feedback as we have attempted to contact you to arrange a meeting to discuss your concerns further. Please do contact me at westoak@barchester.com or call us on 01189 795100 at a convenient time for yourself.
Kind Regards.
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Review from S J (Niece of Resident) published on 16 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd like to say a big thank you to all the staff for looking after my aunt so lovingly. I was really worried how she would settle but when I visit she is happy and taking part in activities! It's a big weight off my shoulders to not be so worried about her. Thanks again.
Reply from Simona Cioinac, General Manager at Barchester West Oak Care HomeWe are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
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Review from Martin G (Private Carer of Resident) published on 2 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In August 2022 I supported a family to look for a suitable home for both parents. West Oak far exceeded all other establishments we visited. The atmosphere is clean, warm and friendly. The facilities are outstanding. In September my clients moved in and were given a very warm welcome by all members
of staff. Their move came at the right time, the nursing care and dignity given by the nursing team to one of the couple was brilliant. West Oak made all family members welcome especially the hostess who made sure we were catered for.
The activities coordinators are absolutely fantastic. They provide a variety of activities and entertainment, personalised to individual capabilities.
Would definitely recommend.
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Review from Nigel H (Son of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was welcomed to West Oak following a spell in hospital with a fractured pelvis. During his first day he was included in a game of indoor bowls which immediately had a positive impact on him. I was truly humbled by the care and attention provided by the carers. They went out of their way to
give a positive experience to each resident. Also they managed time to address all of my queries and concerns of myself. As for the nursing staff, they were truly wonderful. They showed great care and compassion in treating my father's needs. Their approach to compiling the care plan was extremely diligent. Nothing was too much trouble for any of them. At all times my father was treated with the utmost dignity. Also a special thanks to the back office staff who were at all times prompt, efficient and compassionate. If ever needed to be admitted to a care/nursing home, this would be the only name on my list. I can't thank you enough.
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Review from Ankush W (Next of Kin) published on 9 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited West Oak care home a few days back to meet one of my family members, I was impressed with their service. The staff were very friendly and helpful. They do look after their residents and show concerns about their wellness and health. The management team are very professional and open to taking
suggestions from resident's family for better personal care. Staff is paying attention and care to each resident to their best. The atmosphere was very relaxed and calm. I Would definitely recommend this care home to anyone who is looking for their family members' care.
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Review from Cathy C (Daughter of Resident) published on 26 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into West Oak five weeks ago. I have been blown away bu the care she has received. Without exception, everyone is friendly, kind and professional. They get to know residents as individuals, making their care bespoke to personal needs and preferences. I can honestly say nothing is too much
trouble - they not only look after residents so well; they also care for their families. It's such a massive transition leaving home for everyone involved when the care is spot on; it's such a relief and support. Thank you.
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Review from Gail W (Daughter of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If the CQC had a rating above outstanding, West Oak would be guaranteed to be awarded it. They are far superior to Mum's last home. The staff are caring, professional, friendly, and attentive and became almost like family. Nothing was too much trouble for them, and all done with caring words and a smile.
Admission to West Oak is a blessing for any family. We are so lucky to have found them.
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Review from J P (Daughter of Resident) published on 4 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased to see more activities now restrictions have been lifted.
Nursing and care are excellent.
Standard in all areas is very good with the exception of decoration in the room and the plumbing in the en-suite.
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Review from F W (Resident) assisted by family/friend published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely helpful staff. They are all cooperative, pleasant and kind.
The food is good. The room is lovely. I feel very well looked after and I am very happy here.
Reply from Charles G Sadler, Senior General Manager at Barchester West Oak Care HomeWe absolutely love having you here, you have settled into the home so quickly and made such good friendships and we couldn't be more over the moon. It is an absolute pleasure to work with you. Thank you so much for your kind words
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Review from M W (Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy in the home, good food and staff are good people.
Reply from Charles G Sadler, Senior General Manager at Barchester West Oak Care HomeSuch a lovely man, thank you for leaving this review. It's so kind of you. You have already made yourself so popular with our staff and we couldn't be more grateful for your great humour every day. To make the home so much fun for everyone.
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Review from S K (Daughter of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is happy, always smiling, comfortable and not in pain. Thank you to all your staff for their wonderful care they are giving my father. Thank you all for being so attentive to his needs and making it possible for us to get to see him and always speak to him over the telephone and constant updates
on how he is doing.
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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Barchester West Oak Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.807 for Barchester West Oak Care Home is calculated as follows: ( (252 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 305 Ratings = 4.807
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester West Oak Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Dec 2018

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (8)

Lorraine

Lorraine Lynch

Job Title: Senior General Manager Joined: 2025

Hello, my name is Lorraine Lynch, and I am the Senior General Manager at West Oak. I have over 20 years of experience working in Health and Social Care.
I am deeply passionate about caring for older adults and individuals living with dementia. It is incredibly important to me that our residents at West Oak enjoy fulfilling, meaningful lives, surrounded by compassion and dignity.
At West Oak, I uphold an open-door policy. Please never hesitate to come and speak with me if you have any questions, concerns, or suggestions. I am committed to addressing any issues promptly and transparently. Integrity, honesty, and respect are core values that guide everything I do, and I believe these principles are essential to fostering trust between staff, residents, and families.
One of my key focuses here will be to strengthen and reinforce the “Whole Home Approach.” I truly believe that when every member of our team works collaboratively and with shared purpose, it creates the best possible environment for care and wellbeing for your loved ones.

Liviu

Liviu Cornea RGN

Job Title: Deputy General Manager / Clinical Lead Joined: 2018

Liviu qualified in 2004 and worked for two years in an emergency unit before doing 11 years as a paramedic.
More recently, Liviu has had senior roles in both Austen House (our sister home) and West Oak.
Liviu is often on the floor engaging with our wonderful residents and staff and ensuring smooth and proper handovers between staff every day.
Liviu can be found on either of our units or in the Managers office on the ground floor in reception.

Ioan

Ioan Tanasa

Job Title: Home Admin Joined: 2023

Hi!
My name is Ioan, and I am the Home Administrator of West Oak Care Home. Attitude makes the difference the motto that leads my way of life. Entrusted by this belief, I have decided to develop my professional skills and, as a result, I have completed a business management program.


My previous work experiences revealed a responsible person with a natural ability to adapt to new teams and develop trustful relationships. Willing to move on to the next chapter of my professional growth and eager to add new skills, I joined Barchester at the beginning of September. I am pleased to see the amount of hard work done by the entire team and company, and I am proud to be a part of this.

Pratikkumar

Pratikkumar Valand

Job Title: Head Of Maintenance Joined: 2025

Hi, my name is Pratik, and I am the Head of Maintenance here at West Oak Barchester.
I have found a very rewarding role in assisting those who need our support.
My role here at West Oak is to provide a safe and happy environment for loved ones.

Alice

Alice Perez

Job Title: Head of Unit Joined: 2016

Alice joined the West Oak family in March as the Head of Unit for Cedars. Alice is an RGN with many years of experience in the care home industry.


Alice is passionate about the residents and she ensures that they receive the highest possible standard of care so that they can live their lives to the fullest.

Mohammad

Mohammad Sajjid

Job Title: Head Housekeeper Joined: 2014

Mohammad has worked at West Oak since 2014, he was recently promoted to Head Housekeeper and was proud to accept the role. Mohammad is very dedicated to his work and understands the importance of maintaining the high standards of cleanliness within the home. Mohammed is very approachable and goes the extra mile to help both Residents and Staff in any way he can

Iryna

Iryna Losynska

Job Title: Admin Assistant Joined: 2025

Hi, my name is Iryna, and I am proud to welcome you to West Oak.
I am originally from Ukraine and I joined West Oak in May 2025. Previously, I was a teacher, and my personal mission statement is to do my best to promote kindness, care and love.

Dawn and Helen

Dawn and Helen

Job Title: Activity Coordinators Joined: 2004

Hi, we are Dawn and Helen and are the Activity Coordinator. Dawn started in 2004 and Helen in 2013.

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