Barchester West Oak Care Home

Murray Road, Wokingham RG41 2TA
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9.9 84 Reviews
  • Barchester West Oak Care Home, Wokingham
West Oak makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2192

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester West Oak Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Local Authority / Social Services

Admission Criteria

  • Assessment Prior to Admission
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (10)

Barchester West Oak Care Home Reviews (84)

Total of 84, showing 21-40
9.9

Barchester West Oak Care Home has a Review Score of 9.9 (9.866) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester West Oak Care Home has 84 reviews.

Overall Experience

  • 70
  • 13
  • 1
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Date Published

84
5
9
17
67

Review from Martin G (Private Carer of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In August 2022 I supported a family to look for a suitable home for both parents. West Oak far exceeded all other establishments we visited. The atmosphere is clean, warm and friendly. The facilities are outstanding. In September my clients moved in and were given a very warm welcome by all members
of staff. Their move came at the right time, the nursing care and dignity given by the nursing team to one of the couple was brilliant. West Oak made all family members welcome especially the hostess who made sure we were catered for.
The activities coordinators are absolutely fantastic. They provide a variety of activities and entertainment, personalised to individual capabilities.
Would definitely recommend.

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Review from Nigel H (Son of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was welcomed to West Oak following a spell in hospital with a fractured pelvis. During his first day he was included in a game of indoor bowls which immediately had a positive impact on him. I was truly humbled by the care and attention provided by the carers. They went out of their way to
give a positive experience to each resident. Also they managed time to address all of my queries and concerns of myself. As for the nursing staff, they were truly wonderful. They showed great care and compassion in treating my father's needs. Their approach to compiling the care plan was extremely diligent. Nothing was too much trouble for any of them. At all times my father was treated with the utmost dignity. Also a special thanks to the back office staff who were at all times prompt, efficient and compassionate. If ever needed to be admitted to a care/nursing home, this would be the only name on my list. I can't thank you enough.

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Review from Ankush W (Next of Kin) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited West Oak care home a few days back to meet one of my family members, I was impressed with their service. The staff were very friendly and helpful. They do look after their residents and show concerns about their wellness and health. The management team are very professional and open to taking
suggestions from resident's family for better personal care. Staff is paying attention and care to each resident to their best. The atmosphere was very relaxed and calm. I Would definitely recommend this care home to anyone who is looking for their family members' care.

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Review from E G (Wife of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent a fortnight at West Oak Home, Wokingham, to allow me respite. I had cared for him at home for a decade. His declining health had become heavy for me and I felt I would not be able to continue to care for him at home as I wished to do without some respite, but I was reluctant to let
him go. I was relieved and delighted to find he settled well at West Oak. The attention he received was friendly, alert, constant and sympathetic. The nursing care was excellent. I am grateful to West Oak for a successful stay for my husband and for myself.

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Review from Cathy C (Daughter of Resident) published on 26 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into West Oak five weeks ago. I have been blown away bu the care she has received. Without exception, everyone is friendly, kind and professional. They get to know residents as individuals, making their care bespoke to personal needs and preferences. I can honestly say nothing is too much
trouble - they not only look after residents so well; they also care for their families. It's such a massive transition leaving home for everyone involved when the care is spot on; it's such a relief and support. Thank you.

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Review from Gail W (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If the CQC had a rating above outstanding, West Oak would be guaranteed to be awarded it. They are far superior to Mum's last home. The staff are caring, professional, friendly, and attentive and became almost like family. Nothing was too much trouble for them, and all done with caring words and a smile.
Admission to West Oak is a blessing for any family. We are so lucky to have found them.

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Review from J P (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased to see more activities now restrictions have been lifted.
Nursing and care are excellent.
Standard in all areas is very good with the exception of decoration in the room and the plumbing in the en-suite.

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Review from F W (Resident) assisted by family/friend published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful staff. They are all cooperative, pleasant and kind.
The food is good. The room is lovely. I feel very well looked after and I am very happy here.

Reply from Charles G Sadler, Senior General Manager at Barchester West Oak Care Home

We absolutely love having you here, you have settled into the home so quickly and made such good friendships and we couldn't be more over the moon. It is an absolute pleasure to work with you. Thank you so much for your kind words

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Review from M W (Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy in the home, good food and staff are good people.

Reply from Charles G Sadler, Senior General Manager at Barchester West Oak Care Home

Such a lovely man, thank you for leaving this review. It's so kind of you. You have already made yourself so popular with our staff and we couldn't be more grateful for your great humour every day. To make the home so much fun for everyone.

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Review from S K (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is happy, always smiling, comfortable and not in pain. Thank you to all your staff for their wonderful care they are giving my father. Thank you all for being so attentive to his needs and making it possible for us to get to see him and always speak to him over the telephone and constant updates
on how he is doing.

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Review from A H (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to West Oak's dementia unit during the first Covid lockdown as she was not safe at home. Since day one, we have been supported and kept informed during a difficult first few months. Continuity of care is important to us and we have bee delighted at the relationships formed with the staff. Mum
clearly trusts the staff and has smiles for them. She is safe and content. We have not been able to see inside but look forward to when we can.

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Review from Karen B (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After not seeing our Mum for six months, we felt safe and they had taken every precaution with the new partition to make this visit possible.

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Review from Helen C (Niece of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always find the staff very helpful and friendly.

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Review from J B (Daughter of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in West Oak for over two years now and s very happy and very well cared for. I have peace of mind that my Mum is being looked after and the staff will always call me with any concerns. I have a very good relationship with the staff. On visiting Mum she always looks clean and tidy and
happy. My Mum was not a very sociable person but she is engaging with the staff and is always smiling.

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Review from J R (Daughter of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run home. The staff are always friendly and helpful. My mother has been a resident for two years and has received very good care. Until Covid-19 arrived, the entertainment in the home was well organised and enjoyable.

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Review from B W (Daughter of Resident) published on 11 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since July 2020 when my mother came to live at West Oak I have nothing but praise for the management, carers, activity team and support staff. In very difficult circumstances they have always kept my sisters and I informed. Visits have been difficult but Skype has helped tremendously.

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Review from G C (Resident) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the resident and I live here at West Oak. I am treated extremely well. I recommend the home to everyone.

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Review from N B (Granddaughter of Resident) published on 29 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ever since my grandma moved into West Oak I have been extremely happy. Shortly after she moved in, lockdown happened. West Oak has tried to accommodate and help individual families with this hard time. My car broke down the other day and the Manager was very helpful and even allowed me to see my grandma
at the door and socially distanced, which meant a lot to us both.

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Review from Mary (Regular Volunteer) published on 30 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting West Oak regularly for more than a year (less frequently in the past six months, obviously, due to Covid-19 precautions and restrictions) to offer pastoral care, Holy Communion and prayer to Christian residents in the home, some of whom have been members of our church. They are
always well cared for, with staff in evidence at all times, friendly and attentive. My main contacts are the Activities Co-ordinators and Reception team and I have always found them to be really helpful, caring and concerned, engaged with the residents, empathetic and upbeat. Prior to Covid-19, there was always tea or coffee on offer downstairs, mostly with very tempting biscuits or pastries available too, and a corner where I could gather my thoughts before going to the Residents' lounge for the short service and opportunity to chat if anyone wished.

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Review from Lynda H (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved to West Oak in 2016 as it was increasingly difficult to keep her in her own home due to the number of falls she was having. When we decided that West Oak would be the best place for her, it was a stroke of genius as she could not be in a better place. The amount of care she receives far
exceeds anything we were able to do for her. She is now cared for by a compassionate staff who see to her every need and she is no longer alone. Now in her 102 years, she is in a slow decline but the staff have not given up in their efforts to amuse and entertain her. With all the difficulties that Covid19 has imposed on the Home, the level of care is undiminished and my sister and I are so grateful to know Mum is in such a good place which, in turn, gives us great peace of mind. Our sincere thanks to all the staff at West Oak and to the General Manager.

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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Barchester West Oak Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Barchester West Oak Care Home is calculated as follows: ( (175 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 201 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester West Oak Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Dec 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (16)

Meet the Team (8)

Lorraine

Lorraine Lynch

Job Title: Senior General Manager

Joined: 2025

Hello, my name is Lorraine Lynch, and I am the Senior General Manager at West Oak. I have over 20 years of experience working in Health and Social Care.
I am deeply passionate about caring for older adults and individuals living with dementia. It is incredibly important to me that our residents at West Oak enjoy fulfilling, meaningful lives, surrounded by compassion and dignity.
At West Oak, I uphold an open-door policy. Please never hesitate to come and speak with me if you have any questions, concerns, or suggestions. I am committed to addressing any issues promptly and transparently. Integrity, honesty, and respect are core values that guide everything I do, and I believe these principles are essential to fostering trust between staff, residents, and families.
One of my key focuses here will be to strengthen and reinforce the “Whole Home Approach.” I truly believe that when every member of our team works collaboratively and with shared purpose, it creates the best possible environment for care and wellbeing for your loved ones.

Liviu

Liviu Cornea RGN

Job Title: Deputy General Manager / Clinical Lead

Joined: 2018

Liviu qualified in 2004 and worked for two years in an emergency unit before doing 11 years as a paramedic.
More recently, Liviu has had senior roles in both Austen House (our sister home) and West Oak.
Liviu is often on the floor engaging with our wonderful residents and staff and ensuring smooth and proper handovers between staff every day.
Liviu can be found on either of our units or in the Managers office on the ground floor in reception.

Ioan

Ioan Tanasa

Job Title: Home Admin

Joined: 2023

Hi!
My name is Ioan, and I am the Home Administrator of West Oak Care Home. Attitude makes the difference the motto that leads my way of life. Entrusted by this belief, I have decided to develop my professional skills and, as a result, I have completed a business management program.


My previous work experiences revealed a responsible person with a natural ability to adapt to new teams and develop trustful relationships. Willing to move on to the next chapter of my professional growth and eager to add new skills, I joined Barchester at the beginning of September. I am pleased to see the amount of hard work done by the entire team and company, and I am proud to be a part of this.

Pratikkumar

Pratikkumar Valand

Job Title: Head Of Maintenance

Joined: 2025

Hi, my name is Pratik, and I am the Head of Maintenance here at West Oak Barchester.
I have found a very rewarding role in assisting those who need our support.
My role here at West Oak is to provide a safe and happy environment for loved ones.

Alice

Alice Perez

Job Title: Head of Unit

Joined: 2016

Alice joined the West Oak family in March as the Head of Unit for Cedars. Alice is an RGN with many years of experience in the care home industry.


Alice is passionate about the residents and she ensures that they receive the highest possible standard of care so that they can live their lives to the fullest.

Mohammad

Mohammad Sajjid

Job Title: Head Housekeeper

Joined: 2014

Mohammad has worked at West Oak since 2014, he was recently promoted to Head Housekeeper and was proud to accept the role. Mohammad is very dedicated to his work and understands the importance of maintaining the high standards of cleanliness within the home. Mohammed is very approachable and goes the extra mile to help both Residents and Staff in any way he can

Iryna

Iryna Losynska

Job Title: Admin Assistant

Joined: 2025

Hi, my name is Iryna, and I am proud to welcome you to West Oak.
I am originally from Ukraine and I joined West Oak in May 2025. Previously, I was a teacher, and my personal mission statement is to do my best to promote kindness, care and love.

Dawn and Helen

Dawn and Helen

Job Title: Activity Coordinators

Joined: 2004

Hi, we are Dawn and Helen and are the Activity Coordinator. Dawn started in 2004 and Helen in 2013.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester West Oak Care Home to verify any information. View our terms and conditions. Barchester West Oak Care Home has an Enhanced Service - more info.