
The Staff at West Oak are brilliant from every point of view. I would not hesitate to recommendSister B(Friend of Resident/Service User)

Thank you to all your staff for their wonderful care they are giving my father.S K(Daughter of Resident/Service User)


The Staff at West Oak are brilliant from every point of view. I would not hesitate to recommendSister B(Friend of Resident/Service User)

Thank you to all your staff for their wonderful care they are giving my father.S K(Daughter of Resident/Service User)


West Oak makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to...
West Oak makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.
The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
Care Provided by Barchester West Oak Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester West Oak Care Home for full pricing details and T&Cs.
Contact Barchester West Oak Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Louise Jones (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
- Number of floors: 2
Room Information
- Single Rooms (57)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (10)
Barchester West Oak Care Home Reviews (101)
Barchester West Oak Care Home has a Review Score of 9.7 (9.728) out of 10, based on 29 reviews in the last 2 years.
Over all time Barchester West Oak Care Home has 101 reviews.
My father was welcomed to West Oak following a spell in hospital with a fractured pelvis. During his first day he was included in a game of indoor bowls which immediately had a positive impact on him. I was truly humbled by the care and attention provided by the carers. They went out of their way...
My father was welcomed to West Oak following a spell in hospital with a fractured pelvis. During his first day he was included in a game of indoor bowls which immediately had a positive impact on him. I was truly humbled by the care and attention provided by the carers. They went out of their way to give a positive experience to each resident. Also they managed time to address all of my queries and concerns of myself. As for the nursing staff, they were truly wonderful. They showed great care and compassion in treating my father's needs. Their approach to compiling the care plan was extremely diligent. Nothing was too much trouble for any of them. At all times my father was treated with the utmost dignity. Also a special thanks to the back office staff who were at all times prompt, efficient and compassionate. If ever needed to be admitted to a care/nursing home, this would be the only name on my list. I can't thank you enough.
I visited West Oak care home a few days back to meet one of my family members, I was impressed with their service. The staff were very friendly and helpful. They do look after their residents and show concerns about their wellness and health. The management team are very professional and open to...
I visited West Oak care home a few days back to meet one of my family members, I was impressed with their service. The staff were very friendly and helpful. They do look after their residents and show concerns about their wellness and health. The management team are very professional and open to taking suggestions from resident's family for better personal care. Staff is paying attention and care to each resident to their best. The atmosphere was very relaxed and calm. I Would definitely recommend this care home to anyone who is looking for their family members' care.
My mum moved into West Oak five weeks ago. I have been blown away bu the care she has received. Without exception, everyone is friendly, kind and professional. They get to know residents as individuals, making their care bespoke to personal needs and preferences. I can honestly say nothing is too...
My mum moved into West Oak five weeks ago. I have been blown away bu the care she has received. Without exception, everyone is friendly, kind and professional. They get to know residents as individuals, making their care bespoke to personal needs and preferences. I can honestly say nothing is too much trouble - they not only look after residents so well; they also care for their families. It's such a massive transition leaving home for everyone involved when the care is spot on; it's such a relief and support. Thank you.
If the CQC had a rating above outstanding, West Oak would be guaranteed to be awarded it. They are far superior to Mum's last home. The staff are caring, professional, friendly, and attentive and became almost like family. Nothing was too much trouble for them, and all done with caring words and a...
If the CQC had a rating above outstanding, West Oak would be guaranteed to be awarded it. They are far superior to Mum's last home. The staff are caring, professional, friendly, and attentive and became almost like family. Nothing was too much trouble for them, and all done with caring words and a smile. Admission to West Oak is a blessing for any family. We are so lucky to have found them.
Nursing and care are excellent.
Standard in all areas is very good with the exception of decoration in the room and the plumbing in the en-suite.
Nursing and care are excellent.
Standard in all areas is very good with the exception of decoration in the room and the plumbing in the en-suite.
The food is good. The room is lovely. I feel very well looked after and I am very happy here.
The food is good. The room is lovely. I feel very well looked after and I am very happy here.
We absolutely love having you here, you have settled into the home so quickly and made such good friendships and we couldn't be more over the moon. It is an absolute pleasure to work with you. Thank you so much for your kind words
Very happy in the home, good food and staff are good people.
Very happy in the home, good food and staff are good people.
Such a lovely man, thank you for leaving this review. It's so kind of you. You have already made yourself so popular with our staff and we couldn't be more grateful for your great humour every day. To make the home so much fun for everyone.
My father is happy, always smiling, comfortable and not in pain. Thank you to all your staff for their wonderful care they are giving my father. Thank you all for being so attentive to his needs and making it possible for us to get to see him and always speak to him over the telephone and constant...
My father is happy, always smiling, comfortable and not in pain. Thank you to all your staff for their wonderful care they are giving my father. Thank you all for being so attentive to his needs and making it possible for us to get to see him and always speak to him over the telephone and constant updates on how he is doing.
After not seeing our Mum for six months, we felt safe and they had taken every precaution with the new partition to make this visit possible.
After not seeing our Mum for six months, we felt safe and they had taken every precaution with the new partition to make this visit possible.
Always find the staff very helpful and friendly.
Always find the staff very helpful and friendly.
My Mum has been in West Oak for over two years now and s very happy and very well cared for. I have peace of mind that my Mum is being looked after and the staff will always call me with any concerns. I have a very good relationship with the staff. On visiting Mum she always looks clean and tidy...
My Mum has been in West Oak for over two years now and s very happy and very well cared for. I have peace of mind that my Mum is being looked after and the staff will always call me with any concerns. I have a very good relationship with the staff. On visiting Mum she always looks clean and tidy and happy. My Mum was not a very sociable person but she is engaging with the staff and is always smiling.
Very well run home. The staff are always friendly and helpful. My mother has been a resident for two years and has received very good care. Until Covid-19 arrived, the entertainment in the home was well organised and enjoyable.
Very well run home. The staff are always friendly and helpful. My mother has been a resident for two years and has received very good care. Until Covid-19 arrived, the entertainment in the home was well organised and enjoyable.
Since July 2020 when my mother came to live at West Oak I have nothing but praise for the management, carers, activity team and support staff. In very difficult circumstances they have always kept my sisters and I informed. Visits have been difficult but Skype has helped tremendously.
Since July 2020 when my mother came to live at West Oak I have nothing but praise for the management, carers, activity team and support staff. In very difficult circumstances they have always kept my sisters and I informed. Visits have been difficult but Skype has helped tremendously.
I am the resident and I live here at West Oak. I am treated extremely well. I recommend the home to everyone.
I am the resident and I live here at West Oak. I am treated extremely well. I recommend the home to everyone.
Ever since my grandma moved into West Oak I have been extremely happy. Shortly after she moved in, lockdown happened. West Oak has tried to accommodate and help individual families with this hard time. My car broke down the other day and the Manager was very helpful and even allowed me to see my...
Ever since my grandma moved into West Oak I have been extremely happy. Shortly after she moved in, lockdown happened. West Oak has tried to accommodate and help individual families with this hard time. My car broke down the other day and the Manager was very helpful and even allowed me to see my grandma at the door and socially distanced, which meant a lot to us both.
I have been visiting West Oak regularly for more than a year (less frequently in the past six months, obviously, due to Covid-19 precautions and restrictions) to offer pastoral care, Holy Communion and prayer to Christian residents in the home, some of whom have been members of our church. They are...
I have been visiting West Oak regularly for more than a year (less frequently in the past six months, obviously, due to Covid-19 precautions and restrictions) to offer pastoral care, Holy Communion and prayer to Christian residents in the home, some of whom have been members of our church. They are always well cared for, with staff in evidence at all times, friendly and attentive. My main contacts are the Activities Co-ordinators and Reception team and I have always found them to be really helpful, caring and concerned, engaged with the residents, empathetic and upbeat. Prior to Covid-19, there was always tea or coffee on offer downstairs, mostly with very tempting biscuits or pastries available too, and a corner where I could gather my thoughts before going to the Residents' lounge for the short service and opportunity to chat if anyone wished.
My Mum moved to West Oak in 2016 as it was increasingly difficult to keep her in her own home due to the number of falls she was having. When we decided that West Oak would be the best place for her, it was a stroke of genius as she could not be in a better place. The amount of care she receives...
My Mum moved to West Oak in 2016 as it was increasingly difficult to keep her in her own home due to the number of falls she was having. When we decided that West Oak would be the best place for her, it was a stroke of genius as she could not be in a better place. The amount of care she receives far exceeds anything we were able to do for her. She is now cared for by a compassionate staff who see to her every need and she is no longer alone. Now in her 102 years, she is in a slow decline but the staff have not given up in their efforts to amuse and entertain her. With all the difficulties that Covid19 has imposed on the Home, the level of care is undiminished and my sister and I are so grateful to know Mum is in such a good place which, in turn, gives us great peace of mind. Our sincere thanks to all the staff at West Oak and to the General Manager.
Sister has been a resident for many years and has always been well cared for and has been very happy with you all. I am happy leaving Sister with you knowing that she gets the best care available. I am always told if Sister is not well and we have always been made very welcome whenever we visit....
Well done to all of you.
What a wonderful place! My mother entered West Oak in February after spending time in the hospital. She was a resident in a care home in Reading and caught flu at Christmas and being transferred to hospital. Since entering West Oak, after only two weeks her recovery is evident. It is a first-class...
What a wonderful place! My mother entered West Oak in February after spending time in the hospital. She was a resident in a care home in Reading and caught flu at Christmas and being transferred to hospital. Since entering West Oak, after only two weeks her recovery is evident. It is a first-class establishment with a happy, uplifting atmosphere. I am so impressed and Mum is happy, which is important to me.
The care is very good.
I feel staff could pop in more often, but I appreciated I am always there.
The care is very good.
I feel staff could pop in more often, but I appreciated I am always there.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 December 2018Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (51) & Events (2)
- 24 Aug 2026
We had a brilliant day at West Oak for our Summer Fete, raising money for Barchester's Charitable Foundation! Our raffle and tombola were packed with amazing prizes and we had...
- 13 Aug 2026
Everyone had a fantastic afternoon with our wonderful musical entertainer Kitty. Kitty the Vintage Singer, kept the afternoon in good spirits singing some classic Vintage tunes, from Doris Day to...
- 12 Aug 2026
Residents and families enjoyed a delightful experience with Tracy, from Craft ‘n ‘ Beats as they crafted personalises Lanterns. Participant’s selected their desired artwork to feature on the lanterns and...
- 16 Sep 2026Organiser: Barchester West Oak Care Home
- 23 Sep 2026Organiser: Barchester West Oak Care Home
Awards / Recognitions (20)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester West Oak Care Home.
Meet the Team (12)

Hi, my name is Louise, and I am the General Manager here at West Oak. Caring for others has been my passion since childhood, growing up in a nursing...
Hi, my name is Louise, and I am the General Manager here at West Oak. Caring for others has been my passion since childhood, growing up in a nursing family. With over 30 years of experience in the adult care sector, I am dedicated to providing outstanding, person-centred care to ensure every resident feels at home, settled, and safe. I am committed to leading my team with the highest standards of care and compassion. I share my knowledge and expectations with them to ensure we deliver exceptional service to our residents. Supporting, reassuring, and communicating with residents and their loved ones is my top priority. I am privileged to be part of their journey, ensuring a smooth and comfortable transition into our beautiful home.

My name is Ioan, and I am the Home Administrator of West Oak Care Home. Attitude makes the difference the motto that leads my way of life....
Hi!My name is Ioan, and I am the Home Administrator of West Oak Care Home. Attitude makes the difference the motto that leads my way of life. Entrusted by this belief, I have decided to develop my professional skills and, as a result, I have completed a business management program.
My previous work experiences revealed a responsible person with a natural ability to adapt to new teams and develop trustful relationships. Willing to move on to the next chapter of my professional growth and eager to add new skills, I joined Barchester at the beginning of September. I am pleased to see the amount of hard work done by the entire team and company, and I am proud to be a part of this.

I have found a very rewarding role in assisting those who need our support.
My role here at West Oak is to provide a safe and happy environment for loved ones.

Alice joined the West Oak family in March as the Head of Unit for Cedars. Alice is an RGN with many years of experience in the care home...
Alice joined the West Oak family in March as the Head of Unit for Cedars. Alice is an RGN with many years of experience in the care home industry.
Alice is passionate about the residents and she ensures that they receive the highest possible standard of care so that they can live their lives to the fullest.

Mohammad has worked at West Oak since 2014, he was recently promoted to Head Housekeeper and was proud to accept the role. Mohammad is very dedicated...
Mohammad has worked at West Oak since 2014, he was recently promoted to Head Housekeeper and was proud to accept the role. Mohammad is very dedicated to his work and understands the importance of maintaining the high standards of cleanliness within the home. Mohammed is very approachable and goes the extra mile to help both Residents and Staff in any way he can

I am originally from Ukraine and I joined West Oak in May 2025. Previously, I was a teacher, and my personal mission statement is to do my best to promote kindness, care and love.

Hi, we are Dawn and Helen and are the Activity Coordinator. Dawn started in 2004 and Helen in 2013.

Welcome to West Oak. I am a team leader and dementia champion in the home. I joined West Oak in January 2023. My personal mission is to do my best to...
Welcome to West Oak. I am a team leader and dementia champion in the home. I joined West Oak in January 2023. My personal mission is to do my best to care for and love everyone in the whole home. Putting a smile on someone’s face or reassuring them when in distress is something which will always make me love this job. I look forward to assisting you or a loved one with your care enquiries and much more.

I am a dedicated care assistant who has been working in West Oak since January 2023. With a strong commitment to supporting and improving the...
I am a dedicated care assistant who has been working in West Oak since January 2023. With a strong commitment to supporting and improving the well-being of others. I am passionate about providing person-centred care to individuals in need.
Alongside daily caregiving responsibilities, I also serve as a Falls Champion, helping to promote safety awareness and reduce the risks within the care environment. Through teamwork, attentiveness, and a caring approach, I contribute positively to both residents and colleagues while maintaining high standards of care.

Hello, I’m Jo, and I work in a hairdressers salon. I’ve been hairdressing for 41 years, and the 7 years I’ve worked in care homes, I absolutely love...
Hello, I’m Jo, and I work in a hairdressers salon. I’ve been hairdressing for 41 years, and the 7 years I’ve worked in care homes, I absolutely love it. I enjoy meeting new people and hearing their stories and ultimately making people feel good. I’m very flexible to people’s needs, whether they can come to the salon or need their hair done in their rooms.

Meet Fraser, our regular Pet Therapy Dog. He is 8 years old and is an officially registered PAT dog.
Fraser's owner, David Hare, is the Leader of...
Meet Fraser, our regular Pet Therapy Dog. He is 8 years old and is an officially registered PAT dog.
Fraser's owner, David Hare, is the Leader of Farley Town Council and the executive member for Adult Services, Health and Wellbeing on Wokingham Borough. Fraser and David have been spreading joy in our Home for many years, and David brings extra fun and joy to their visits with his flamboyant and colourful outfits.
Come in and meet them on one of their weekly Monday morning visits. Please do call the home for any further details

West Oak has become my second home, and I can often be found joining in...
Hi, I’m Helen and I’m the new Relatives Ambassador here at West Oak.West Oak has become my second home, and I can often be found joining in activities with my Mum (we both particularly enjoy any excuse for a sing-song) or in the bistro talking to residents and other relatives.
Navigating a move into a care home can be tough for the relatives involved. I unfortunately had to move my mother into West Oak in November and have previously had 2 other close relatives here in the last 8 years.
If you ever have a concern or simply want to chat, I’m always happy to listen.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester West Oak Care Home to verify any information. View our terms and conditions. Barchester West Oak Care Home has an Enhanced Service -what an Enhanced Service includes.