Barchester West Oak Care Home

Murray Road, Wokingham RG41 2TA
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9.9 84 Reviews
  • Barchester West Oak Care Home, Wokingham
West Oak makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £2192

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester West Oak Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Local Authority / Social Services

Admission Criteria

  • Assessment Prior to Admission
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (10)

Barchester West Oak Care Home Reviews (84)

Total of 84, showing 41-60
9.9

Barchester West Oak Care Home has a Review Score of 9.9 (9.866) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester West Oak Care Home has 84 reviews.

Overall Experience

  • 70
  • 13
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Date Published

84
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Review from Sister B (Friend of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sister has been a resident for many years and has always been well cared for and has been very happy with you all. I am happy leaving Sister with you knowing that she gets the best care available. I am always told if Sister is not well and we have always been made very welcome whenever we visit. The
Staff at West Oak are brilliant from every point of view. I would not hesitate to recommend you to friends. In fact, quite a few people have come to West Oak knowing what good care you give.
Well done to all of you.

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Review from S R (Daughter of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place! My mother entered West Oak in February after spending time in the hospital. She was a resident in a care home in Reading and caught flu at Christmas and being transferred to hospital. Since entering West Oak, after only two weeks her recovery is evident. It is a first-class establishment
with a happy, uplifting atmosphere. I am so impressed and Mum is happy, which is important to me.

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Review from J B (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff excellent.
The care is very good.
I feel staff could pop in more often, but I appreciated I am always there.

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Review from Sheila B (Wife of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had progressive supranuclear palsy (a rare neurological condition). The care he received at West Oak was outstanding. PSP patients have complex needs that require a high standard of nursing care. The staff were amazing, adapting to the progress of my husband's condition, ensuring his comfort
at all times. Nothing was too much trouble. I can recommend West Oak to any family having to consider nursing care for their loved ones.

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Review from A N (Wife of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time I had entrusted a care home with my husband who is disabled and has neurological problems.
My daughter and I had spent a long time visiting different homes and decided on West Oak for 2 weeks respite. We were delighted with the friendly caring staff, the welcoming atmosphere
almost like a family and certainly a home from home.
After 2 weeks, we joined Friends of West Oak and pop in from time to time for a friendly chat and cup of coffee.

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Review from Eliza J (Daughter of Resident) published on 3 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last three weeks of his life at West Oak. He was treated with kindness and respect at all times. I was happy with the staffing levels, and all the care staff seemed to genuinely care about him.

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Review from Gini C (Daughter of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Dad only stayed at West Oak for 19 days but he received wonderful care from all the staff. It is the number and quality of the staff that makes the real difference to a home rather than the fancy decor. All the staff were so kind and helpful and nothing was too much trouble. My Dad was very
vulnerable on a dementia ward in hospital and the management acted so efficiently and promptly to facilitate my Dad’s move to the comfort of West Oak. The ‘can do’ attitude of all the staff made all the difference, whether it was getting Dad’s favourite picture fixed on the wall or sorting out Dads medication.
As a family, we greatly appreciate the compassionate care that my Dad and the family received when Dad suddenly deteriorated and was on end of life care. The staff enabled us to stay with Dad at this difficult time and we are thankful for the support and endless cups of tea and food that made it possible. Our Dad had the peaceful, dignified death that we all wanted for him.

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Review from Sarah P (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very frail, ancient father came to West Oak after a more stylish care home could no longer meet his needs and left him in hospital. He settled quickly and enjoyed a happy few weeks between a lot of sleeping, including handling spiders and his last meal of haggis at a Burns night. When he suddenly
deteriorated to needing end of life care, we were very happy with the care we were all given. The nursing staff checked hourly to ensure he was comfortable and facilitated the family gathering and having at least one daughter with him until he died peacefully. It was the close of a long life with the dignity we wanted.

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Review from Jennifer R (Daughter of Resident) published on 25 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely impressed with the care my mum has received since joining West Oak from another home.
The friendly, happy and caring environment the team at West Oaks have created, goes above and beyond expectations.
I would like to give a huge thanks to the team members and the management team.

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Review from Sarah T (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had a very happy year at West Oak. He was cared for by excellent staff who seemed to genuinely care about him. The nursing team are quick to act when there are medical issues and definitely saved my dad's life by their prompt actions on numerous occasions. I am very thankful that dad spent his
last year in such a fantastic home, with staff who always made me feel so informed and welcome.

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Review from Pamela K (Wife of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for kindly and comfortably until his death. I cannot recommend this home more highly. The atmosphere and attention given was exemplary.

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Review from S R (Son of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are extremely caring and go the extra mile. There is a real 'family' feel to the home which is lovely. My mum is very happy as a resident and I would have no hesitation in recommending the home to friends and colleagues.

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Review from S G (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

West Oak was the kindest home we visited when looking for care for Mum. She is being very well cared for and your staff are incredible!
Everyone, when we visit, greets us. It leaves me with great reassurance that Mum enjoys where she lives. I have absolutely no complaints as to the care she is given.
It is a joy to visit her knowing that she has settled so well and that is due to the dedication of the staff.

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Review from Pamela C (Friend of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am visiting my old friend who has dementia. We have been friends for over 60 years. I am relieved to see the care she is given. Everyone acknowledges her when they walk past, even maintenance men use her name. She is happy and contented. If I was unfortunate enough to need care I would be very happy
to be here.

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Review from J D (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's stay at West Oak was sadly far too short. Every member of staff was so very kind and caring towards her, which was a comfort to us during her final days. I would have no hesitation in recommending West Oak Care Home.

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Review from Liz W (Daughter-in-law of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You looked after my mother-in-law so well and treated her with dignity and respect. She had the best year gaining weight and spending time with your superb staff.

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Review from N T (Friend of Resident) published on 28 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friends have been in the home for three years. The staff always show empathy and understanding for the residents and their visitors.


They always have a smile and a "competent listening ear" always making time and ensuring residents are happy and comfortable. Activities are put on for the residents

daily and staff always make sure that they can partake in them in one way or another.

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Review from David T (Friend of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is full of very caring and kind staff who always have a smile for everyone and show much empathy for the residents.

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Review from Jane D (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has only been in West Oak Care Home for 2 days but what a lovely nursing home! His welcome received on arrival was excellent, friendly staff going out of their way to introduce themselves to him and us, making a big fuss of him as they showed him around. Their care was evident and although early
days we can see a huge improvement in his outlook. Already he was smiling and happy today and has already settled in. I'm so happy we moved him here and it's obvious the staff genuinely care about the residents - I'm delighted.

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Review from Sarah B (Daughter of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had an extremely bad experience in his last home care setting which made him extremely agitated. Since being with West Oak my dad is so much calmer and a lot easier to handle, which helps the family (and staff). I'm so pleased he was able to come here. It's a lot of worry off our (his daughters')
shoulders. Overall we are all very happy with how our dad is.

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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for Barchester West Oak Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Barchester West Oak Care Home is calculated as follows: ( (175 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 201 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester West Oak Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Dec 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (16)

Meet the Team (8)

Lorraine

Lorraine Lynch

Job Title: Senior General Manager

Joined: 2025

Hello, my name is Lorraine Lynch, and I am the Senior General Manager at West Oak. I have over 20 years of experience working in Health and Social Care.
I am deeply passionate about caring for older adults and individuals living with dementia. It is incredibly important to me that our residents at West Oak enjoy fulfilling, meaningful lives, surrounded by compassion and dignity.
At West Oak, I uphold an open-door policy. Please never hesitate to come and speak with me if you have any questions, concerns, or suggestions. I am committed to addressing any issues promptly and transparently. Integrity, honesty, and respect are core values that guide everything I do, and I believe these principles are essential to fostering trust between staff, residents, and families.
One of my key focuses here will be to strengthen and reinforce the “Whole Home Approach.” I truly believe that when every member of our team works collaboratively and with shared purpose, it creates the best possible environment for care and wellbeing for your loved ones.

Liviu

Liviu Cornea RGN

Job Title: Deputy General Manager / Clinical Lead

Joined: 2018

Liviu qualified in 2004 and worked for two years in an emergency unit before doing 11 years as a paramedic.
More recently, Liviu has had senior roles in both Austen House (our sister home) and West Oak.
Liviu is often on the floor engaging with our wonderful residents and staff and ensuring smooth and proper handovers between staff every day.
Liviu can be found on either of our units or in the Managers office on the ground floor in reception.

Ioan

Ioan Tanasa

Job Title: Home Admin

Joined: 2023

Hi!
My name is Ioan, and I am the Home Administrator of West Oak Care Home. Attitude makes the difference the motto that leads my way of life. Entrusted by this belief, I have decided to develop my professional skills and, as a result, I have completed a business management program.


My previous work experiences revealed a responsible person with a natural ability to adapt to new teams and develop trustful relationships. Willing to move on to the next chapter of my professional growth and eager to add new skills, I joined Barchester at the beginning of September. I am pleased to see the amount of hard work done by the entire team and company, and I am proud to be a part of this.

Pratikkumar

Pratikkumar Valand

Job Title: Head Of Maintenance

Joined: 2025

Hi, my name is Pratik, and I am the Head of Maintenance here at West Oak Barchester.
I have found a very rewarding role in assisting those who need our support.
My role here at West Oak is to provide a safe and happy environment for loved ones.

Alice

Alice Perez

Job Title: Head of Unit

Joined: 2016

Alice joined the West Oak family in March as the Head of Unit for Cedars. Alice is an RGN with many years of experience in the care home industry.


Alice is passionate about the residents and she ensures that they receive the highest possible standard of care so that they can live their lives to the fullest.

Mohammad

Mohammad Sajjid

Job Title: Head Housekeeper

Joined: 2014

Mohammad has worked at West Oak since 2014, he was recently promoted to Head Housekeeper and was proud to accept the role. Mohammad is very dedicated to his work and understands the importance of maintaining the high standards of cleanliness within the home. Mohammed is very approachable and goes the extra mile to help both Residents and Staff in any way he can

Iryna

Iryna Losynska

Job Title: Admin Assistant

Joined: 2025

Hi, my name is Iryna, and I am proud to welcome you to West Oak.
I am originally from Ukraine and I joined West Oak in May 2025. Previously, I was a teacher, and my personal mission statement is to do my best to promote kindness, care and love.

Dawn and Helen

Dawn and Helen

Job Title: Activity Coordinators

Joined: 2004

Hi, we are Dawn and Helen and are the Activity Coordinator. Dawn started in 2004 and Helen in 2013.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester West Oak Care Home to verify any information. View our terms and conditions. Barchester West Oak Care Home has an Enhanced Service - more info.