Barchester West Oak Care Home

Murray Road, Wokingham RG41 2TA
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9.8 94 Reviews
  • Barchester West Oak Care Home, Wokingham
West Oak makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
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Care Provided by Barchester West Oak Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2321

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester West Oak Care Home to find out the exact price for your requirements.

Contact Barchester West Oak Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester West Oak Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Agnes Klimkowicz (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (10)

Barchester West Oak Care Home Reviews (94)

9.8

Barchester West Oak Care Home has a Review Score of 9.8 (9.807) out of 10, based on 26 reviews in the last 2 years.
Over all time Barchester West Oak Care Home has 94 reviews.

Overall Experience
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Date Published
  • 94
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Reviewer Connection to Barchester West Oak Care Home
  • 42
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  • 1
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Total of 94, showing 41-60
Review from A H (Daughter of Resident) published on 5 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to West Oak's dementia unit during the first Covid lockdown as she was not safe at home. Since day one, we have been supported and kept informed during a difficult first few months. Continuity of care is important to us and we have bee delighted at the relationships formed with the staff. Mum
clearly trusts the staff and has smiles for them. She is safe and content. We have not been able to see inside but look forward to when we can.
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Review from Karen B (Daughter of Resident) published on 5 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After not seeing our Mum for six months, we felt safe and they had taken every precaution with the new partition to make this visit possible.
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Review from Helen C (Niece of Resident) published on 1 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always find the staff very helpful and friendly.
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Review from J B (Daughter of Resident) published on 23 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been in West Oak for over two years now and s very happy and very well cared for. I have peace of mind that my Mum is being looked after and the staff will always call me with any concerns. I have a very good relationship with the staff. On visiting Mum she always looks clean and tidy and
happy. My Mum was not a very sociable person but she is engaging with the staff and is always smiling.
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Review from J R (Daughter of Resident) published on 23 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well run home. The staff are always friendly and helpful. My mother has been a resident for two years and has received very good care. Until Covid-19 arrived, the entertainment in the home was well organised and enjoyable.
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Review from B W (Daughter of Resident) published on 11 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since July 2020 when my mother came to live at West Oak I have nothing but praise for the management, carers, activity team and support staff. In very difficult circumstances they have always kept my sisters and I informed. Visits have been difficult but Skype has helped tremendously.
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Review from G C (Resident) published on 2 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am the resident and I live here at West Oak. I am treated extremely well. I recommend the home to everyone.
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Review from N B (Granddaughter of Resident) published on 29 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ever since my grandma moved into West Oak I have been extremely happy. Shortly after she moved in, lockdown happened. West Oak has tried to accommodate and help individual families with this hard time. My car broke down the other day and the Manager was very helpful and even allowed me to see my grandma
at the door and socially distanced, which meant a lot to us both.
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Review from Mary (Regular Volunteer) published on 30 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been visiting West Oak regularly for more than a year (less frequently in the past six months, obviously, due to Covid-19 precautions and restrictions) to offer pastoral care, Holy Communion and prayer to Christian residents in the home, some of whom have been members of our church. They are
always well cared for, with staff in evidence at all times, friendly and attentive. My main contacts are the Activities Co-ordinators and Reception team and I have always found them to be really helpful, caring and concerned, engaged with the residents, empathetic and upbeat. Prior to Covid-19, there was always tea or coffee on offer downstairs, mostly with very tempting biscuits or pastries available too, and a corner where I could gather my thoughts before going to the Residents' lounge for the short service and opportunity to chat if anyone wished.
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Review from Lynda H (Daughter of Resident) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved to West Oak in 2016 as it was increasingly difficult to keep her in her own home due to the number of falls she was having. When we decided that West Oak would be the best place for her, it was a stroke of genius as she could not be in a better place. The amount of care she receives far
exceeds anything we were able to do for her. She is now cared for by a compassionate staff who see to her every need and she is no longer alone. Now in her 102 years, she is in a slow decline but the staff have not given up in their efforts to amuse and entertain her. With all the difficulties that Covid19 has imposed on the Home, the level of care is undiminished and my sister and I are so grateful to know Mum is in such a good place which, in turn, gives us great peace of mind. Our sincere thanks to all the staff at West Oak and to the General Manager.
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Review from Sister B (Friend of Resident) published on 20 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sister has been a resident for many years and has always been well cared for and has been very happy with you all. I am happy leaving Sister with you knowing that she gets the best care available. I am always told if Sister is not well and we have always been made very welcome whenever we visit. The
Staff at West Oak are brilliant from every point of view. I would not hesitate to recommend you to friends. In fact, quite a few people have come to West Oak knowing what good care you give.
Well done to all of you.
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Review from S R (Daughter of Resident) published on 3 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful place! My mother entered West Oak in February after spending time in the hospital. She was a resident in a care home in Reading and caught flu at Christmas and being transferred to hospital. Since entering West Oak, after only two weeks her recovery is evident. It is a first-class establishment
with a happy, uplifting atmosphere. I am so impressed and Mum is happy, which is important to me.
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Review from J B (Wife of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff excellent.
The care is very good.
I feel staff could pop in more often, but I appreciated I am always there.
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Review from Sheila B (Wife of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had progressive supranuclear palsy (a rare neurological condition). The care he received at West Oak was outstanding. PSP patients have complex needs that require a high standard of nursing care. The staff were amazing, adapting to the progress of my husband's condition, ensuring his comfort
at all times. Nothing was too much trouble. I can recommend West Oak to any family having to consider nursing care for their loved ones.
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Review from A N (Wife of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was the first time I had entrusted a care home with my husband who is disabled and has neurological problems.
My daughter and I had spent a long time visiting different homes and decided on West Oak for 2 weeks respite. We were delighted with the friendly caring staff, the welcoming atmosphere
almost like a family and certainly a home from home.
After 2 weeks, we joined Friends of West Oak and pop in from time to time for a friendly chat and cup of coffee.
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Review from Eliza J (Daughter of Resident) published on 3 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent the last three weeks of his life at West Oak. He was treated with kindness and respect at all times. I was happy with the staffing levels, and all the care staff seemed to genuinely care about him.
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Review from Gini C (Daughter of Resident) published on 27 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear Dad only stayed at West Oak for 19 days but he received wonderful care from all the staff. It is the number and quality of the staff that makes the real difference to a home rather than the fancy decor. All the staff were so kind and helpful and nothing was too much trouble. My Dad was very
vulnerable on a dementia ward in hospital and the management acted so efficiently and promptly to facilitate my Dad’s move to the comfort of West Oak. The ‘can do’ attitude of all the staff made all the difference, whether it was getting Dad’s favourite picture fixed on the wall or sorting out Dads medication.
As a family, we greatly appreciate the compassionate care that my Dad and the family received when Dad suddenly deteriorated and was on end of life care. The staff enabled us to stay with Dad at this difficult time and we are thankful for the support and endless cups of tea and food that made it possible. Our Dad had the peaceful, dignified death that we all wanted for him.
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Review from Sarah P (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My very frail, ancient father came to West Oak after a more stylish care home could no longer meet his needs and left him in hospital. He settled quickly and enjoyed a happy few weeks between a lot of sleeping, including handling spiders and his last meal of haggis at a Burns night. When he suddenly
deteriorated to needing end of life care, we were very happy with the care we were all given. The nursing staff checked hourly to ensure he was comfortable and facilitated the family gathering and having at least one daughter with him until he died peacefully. It was the close of a long life with the dignity we wanted.
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Review from Jennifer R (Daughter of Resident) published on 25 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely impressed with the care my mum has received since joining West Oak from another home.
The friendly, happy and caring environment the team at West Oaks have created, goes above and beyond expectations.
I would like to give a huge thanks to the team members and the management team.
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Review from Sarah T (Daughter of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad had a very happy year at West Oak. He was cared for by excellent staff who seemed to genuinely care about him. The nursing team are quick to act when there are medical issues and definitely saved my dad's life by their prompt actions on numerous occasions. I am very thankful that dad spent his
last year in such a fantastic home, with staff who always made me feel so informed and welcome.
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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Barchester West Oak Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.807 for Barchester West Oak Care Home is calculated as follows: ( (252 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 305 Ratings = 4.807
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester West Oak Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Dec 2018

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (8)

Lorraine

Lorraine Lynch

Job Title: Senior General Manager Joined: 2025

Hello, my name is Lorraine Lynch, and I am the Senior General Manager at West Oak. I have over 20 years of experience working in Health and Social Care.
I am deeply passionate about caring for older adults and individuals living with dementia. It is incredibly important to me that our residents at West Oak enjoy fulfilling, meaningful lives, surrounded by compassion and dignity.
At West Oak, I uphold an open-door policy. Please never hesitate to come and speak with me if you have any questions, concerns, or suggestions. I am committed to addressing any issues promptly and transparently. Integrity, honesty, and respect are core values that guide everything I do, and I believe these principles are essential to fostering trust between staff, residents, and families.
One of my key focuses here will be to strengthen and reinforce the “Whole Home Approach.” I truly believe that when every member of our team works collaboratively and with shared purpose, it creates the best possible environment for care and wellbeing for your loved ones.

Liviu

Liviu Cornea RGN

Job Title: Deputy General Manager / Clinical Lead Joined: 2018

Liviu qualified in 2004 and worked for two years in an emergency unit before doing 11 years as a paramedic.
More recently, Liviu has had senior roles in both Austen House (our sister home) and West Oak.
Liviu is often on the floor engaging with our wonderful residents and staff and ensuring smooth and proper handovers between staff every day.
Liviu can be found on either of our units or in the Managers office on the ground floor in reception.

Ioan

Ioan Tanasa

Job Title: Home Admin Joined: 2023

Hi!
My name is Ioan, and I am the Home Administrator of West Oak Care Home. Attitude makes the difference the motto that leads my way of life. Entrusted by this belief, I have decided to develop my professional skills and, as a result, I have completed a business management program.


My previous work experiences revealed a responsible person with a natural ability to adapt to new teams and develop trustful relationships. Willing to move on to the next chapter of my professional growth and eager to add new skills, I joined Barchester at the beginning of September. I am pleased to see the amount of hard work done by the entire team and company, and I am proud to be a part of this.

Pratikkumar

Pratikkumar Valand

Job Title: Head Of Maintenance Joined: 2025

Hi, my name is Pratik, and I am the Head of Maintenance here at West Oak Barchester.
I have found a very rewarding role in assisting those who need our support.
My role here at West Oak is to provide a safe and happy environment for loved ones.

Alice

Alice Perez

Job Title: Head of Unit Joined: 2016

Alice joined the West Oak family in March as the Head of Unit for Cedars. Alice is an RGN with many years of experience in the care home industry.


Alice is passionate about the residents and she ensures that they receive the highest possible standard of care so that they can live their lives to the fullest.

Mohammad

Mohammad Sajjid

Job Title: Head Housekeeper Joined: 2014

Mohammad has worked at West Oak since 2014, he was recently promoted to Head Housekeeper and was proud to accept the role. Mohammad is very dedicated to his work and understands the importance of maintaining the high standards of cleanliness within the home. Mohammed is very approachable and goes the extra mile to help both Residents and Staff in any way he can

Iryna

Iryna Losynska

Job Title: Admin Assistant Joined: 2025

Hi, my name is Iryna, and I am proud to welcome you to West Oak.
I am originally from Ukraine and I joined West Oak in May 2025. Previously, I was a teacher, and my personal mission statement is to do my best to promote kindness, care and love.

Dawn and Helen

Dawn and Helen

Job Title: Activity Coordinators Joined: 2004

Hi, we are Dawn and Helen and are the Activity Coordinator. Dawn started in 2004 and Helen in 2013.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester West Oak Care Home to verify any information. View our terms and conditions. Barchester West Oak Care Home has an Enhanced Service - more info.