
The Staff at West Oak are brilliant from every point of view. I would not hesitate to recommendSister B(Friend of Resident/Service User)

Thank you to all your staff for their wonderful care they are giving my father.S K(Daughter of Resident/Service User)


The Staff at West Oak are brilliant from every point of view. I would not hesitate to recommendSister B(Friend of Resident/Service User)

Thank you to all your staff for their wonderful care they are giving my father.S K(Daughter of Resident/Service User)


West Oak makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to...
West Oak makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.
The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.
Care Provided by Barchester West Oak Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester West Oak Care Home for full pricing details and T&Cs.
Contact Barchester West Oak Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Louise Jones (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
- Number of floors: 2
Room Information
- Single Rooms (57)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (10)
Barchester West Oak Care Home Reviews (101)
Barchester West Oak Care Home has a Review Score of 9.7 (9.728) out of 10, based on 29 reviews in the last 2 years.
Over all time Barchester West Oak Care Home has 101 reviews.
My mother recently passed away at West Oak aged 88. She moved there from the hospital in May and from the day I walked through the door to look for a suitable home, we found nothing but wonderful care. Every single member of staff was excellent and well trained. From what I could see, the staff...
My mother recently passed away at West Oak aged 88. She moved there from the hospital in May and from the day I walked through the door to look for a suitable home, we found nothing but wonderful care. Every single member of staff was excellent and well trained. From what I could see, the staff morale and retention is first class, which makes for a happy home. Mother was often difficult but was treated at all times with compassion and dignity. She was always clean and dressed. The home is well kept and comfortable and everything she needed was provided. In her last day's nothing was too much trouble and I was looked after too, with food and offers of accommodation overnight if required. During her last night, she was not left alone and two members of staff were with her when she passed away. I would not hesitate to recommend West Oak to anyone and would certainly choose it for other family members in the future.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 December 2018Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (51) & Events (2)
- 24 Aug 2026
We had a brilliant day at West Oak for our Summer Fete, raising money for Barchester's Charitable Foundation! Our raffle and tombola were packed with amazing prizes and we had...
- 13 Aug 2026
Everyone had a fantastic afternoon with our wonderful musical entertainer Kitty. Kitty the Vintage Singer, kept the afternoon in good spirits singing some classic Vintage tunes, from Doris Day to...
- 12 Aug 2026
Residents and families enjoyed a delightful experience with Tracy, from Craft ‘n ‘ Beats as they crafted personalises Lanterns. Participant’s selected their desired artwork to feature on the lanterns and...
- 16 Sep 2026Organiser: Barchester West Oak Care Home
- 23 Sep 2026Organiser: Barchester West Oak Care Home
Awards / Recognitions (20)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester West Oak Care Home.
Meet the Team (12)

Hi, my name is Louise, and I am the General Manager here at West Oak. Caring for others has been my passion since childhood, growing up in a nursing...
Hi, my name is Louise, and I am the General Manager here at West Oak. Caring for others has been my passion since childhood, growing up in a nursing family. With over 30 years of experience in the adult care sector, I am dedicated to providing outstanding, person-centred care to ensure every resident feels at home, settled, and safe. I am committed to leading my team with the highest standards of care and compassion. I share my knowledge and expectations with them to ensure we deliver exceptional service to our residents. Supporting, reassuring, and communicating with residents and their loved ones is my top priority. I am privileged to be part of their journey, ensuring a smooth and comfortable transition into our beautiful home.

My name is Ioan, and I am the Home Administrator of West Oak Care Home. Attitude makes the difference the motto that leads my way of life....
Hi!My name is Ioan, and I am the Home Administrator of West Oak Care Home. Attitude makes the difference the motto that leads my way of life. Entrusted by this belief, I have decided to develop my professional skills and, as a result, I have completed a business management program.
My previous work experiences revealed a responsible person with a natural ability to adapt to new teams and develop trustful relationships. Willing to move on to the next chapter of my professional growth and eager to add new skills, I joined Barchester at the beginning of September. I am pleased to see the amount of hard work done by the entire team and company, and I am proud to be a part of this.

I have found a very rewarding role in assisting those who need our support.
My role here at West Oak is to provide a safe and happy environment for loved ones.

Alice joined the West Oak family in March as the Head of Unit for Cedars. Alice is an RGN with many years of experience in the care home...
Alice joined the West Oak family in March as the Head of Unit for Cedars. Alice is an RGN with many years of experience in the care home industry.
Alice is passionate about the residents and she ensures that they receive the highest possible standard of care so that they can live their lives to the fullest.

Mohammad has worked at West Oak since 2014, he was recently promoted to Head Housekeeper and was proud to accept the role. Mohammad is very dedicated...
Mohammad has worked at West Oak since 2014, he was recently promoted to Head Housekeeper and was proud to accept the role. Mohammad is very dedicated to his work and understands the importance of maintaining the high standards of cleanliness within the home. Mohammed is very approachable and goes the extra mile to help both Residents and Staff in any way he can

I am originally from Ukraine and I joined West Oak in May 2025. Previously, I was a teacher, and my personal mission statement is to do my best to promote kindness, care and love.

Hi, we are Dawn and Helen and are the Activity Coordinator. Dawn started in 2004 and Helen in 2013.

Welcome to West Oak. I am a team leader and dementia champion in the home. I joined West Oak in January 2023. My personal mission is to do my best to...
Welcome to West Oak. I am a team leader and dementia champion in the home. I joined West Oak in January 2023. My personal mission is to do my best to care for and love everyone in the whole home. Putting a smile on someone’s face or reassuring them when in distress is something which will always make me love this job. I look forward to assisting you or a loved one with your care enquiries and much more.

I am a dedicated care assistant who has been working in West Oak since January 2023. With a strong commitment to supporting and improving the...
I am a dedicated care assistant who has been working in West Oak since January 2023. With a strong commitment to supporting and improving the well-being of others. I am passionate about providing person-centred care to individuals in need.
Alongside daily caregiving responsibilities, I also serve as a Falls Champion, helping to promote safety awareness and reduce the risks within the care environment. Through teamwork, attentiveness, and a caring approach, I contribute positively to both residents and colleagues while maintaining high standards of care.

Hello, I’m Jo, and I work in a hairdressers salon. I’ve been hairdressing for 41 years, and the 7 years I’ve worked in care homes, I absolutely love...
Hello, I’m Jo, and I work in a hairdressers salon. I’ve been hairdressing for 41 years, and the 7 years I’ve worked in care homes, I absolutely love it. I enjoy meeting new people and hearing their stories and ultimately making people feel good. I’m very flexible to people’s needs, whether they can come to the salon or need their hair done in their rooms.

Meet Fraser, our regular Pet Therapy Dog. He is 8 years old and is an officially registered PAT dog.
Fraser's owner, David Hare, is the Leader of...
Meet Fraser, our regular Pet Therapy Dog. He is 8 years old and is an officially registered PAT dog.
Fraser's owner, David Hare, is the Leader of Farley Town Council and the executive member for Adult Services, Health and Wellbeing on Wokingham Borough. Fraser and David have been spreading joy in our Home for many years, and David brings extra fun and joy to their visits with his flamboyant and colourful outfits.
Come in and meet them on one of their weekly Monday morning visits. Please do call the home for any further details

West Oak has become my second home, and I can often be found joining in...
Hi, I’m Helen and I’m the new Relatives Ambassador here at West Oak.West Oak has become my second home, and I can often be found joining in activities with my Mum (we both particularly enjoy any excuse for a sing-song) or in the bistro talking to residents and other relatives.
Navigating a move into a care home can be tough for the relatives involved. I unfortunately had to move my mother into West Oak in November and have previously had 2 other close relatives here in the last 8 years.
If you ever have a concern or simply want to chat, I’m always happy to listen.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester West Oak Care Home to verify any information. View our terms and conditions. Barchester West Oak Care Home has an Enhanced Service -what an Enhanced Service includes.