Submit a Review for Gifford House Care Home
London Road, Bowers Gifford, Basildon, SS13 2EY
View full details of Gifford House Care HomeLatest Reviews for Gifford House Care Home
26 June 2026
My nan has been at Gifford House since 2022 and since this time she has been settled and happy. All staff are very communicative and caring and the management is very supportive of all of her needs. Annie and Florence are especially good and extra caring for her.
26 June 2026
I have had a very positive experience staying at Gifford House. The staff are caring and kind always treat residents with dignity and respect. The home is clean comfortable and well maintained the meals are yet to improve I am grateful to do help and support and care I received and would recommend
this nursing home to others looking for a safe place and welcoming environment.
24 June 2026
Overall my stay is satisfactory I'm very happy with all the staff who are very helpful and attentive. My one big disspointment is unfortunately the food which on the whole is very dissapointing as its very bland and often served cold.
11 June 2026
Good experience overall. Staff very friendly. Food could be better and more options happy with care provided currently parent is received good care.
11 June 2026
Hi Our Mum was in this care home for 3 yrs.
This care home has been fantastic with our mum until she past 4/5.
We couldn't get there in time so the nurse in charge sat with mum holding her hand until we arrived. This was so much appreciated and showed how much staff care for the people in the
home.
We can honestly say we have never had a problem with the home, if you ask for something to be done it is done asap. Mum was very happy at this home. All the staff likes her and she liked them.
We would recommend this care home to everyone looking for somewhere to put their loved one.
A big Thankyou to All the Staff and Management.
Even the Owner came up to me and asked about mum and how she was treated and if we were pleased with the service they provided. The owner was also a Very nice polite person
So Thanks to Everyone who works in Gifford House
Jill, Carole, Yvonne, Tracey
11 June 2026
My sister has been a resident now for nearly 3 yrs and is very happy here. The staff are brilliant, caring, respectful, compassionate, professional and above all are friendly to both residents + visitors and will always have time to chat to the residents who might need a little tlc. The nursing
staff keep you informed of any medical issue and are always there when you need advise and will get the doctor in or refer you if necessary I cannot tell you how much peace of mind this care home gives me. I took me ages to find the right one.
11 June 2026
We as a family believe that Gifford House give very good care to our relative, who has been here for 3 years. The staff all treat him and I'm kindness and respect. The nurse team are very good. There are occassions where things go wrong eg sorting out transport to/from appointments, but they make
amends and apologise.
11 May 2026
Gifford House is a lovely nursing home, you know your relatives are well taken care of staff/careers/nurses do an amazing job my dad loves a good laugh and chatter and banter on football and without naming names (I wish I could) if your met with a smile from him you know who his favourites are.
21 April 2026
My mum spent her last 8 months at Gifford House and not once did she ask to come out, she felt safe. Annie and her care team were amazing and kind. I've never seen my mum laugh as much.
21 April 2026
I would like to say a huge thank you to everyone at Gifford House who made our mum so welcome. As a family we didn't know how mum was going to settle but she was made welcome from the start and did not once say she did not feel comfortable there. Inface quite the opposite when we did take her out
she could not wait to get back to see everyone. (Betty Wing)
21 April 2026
Happy with the care my father in law is receiving. One a few occasions, he has been left in dirty top due to having lunch but its always be addressed once I spoken to someone.
21 April 2026
I was quite nervous about coming to a nursing home at first but after arriving. My experience has been very positive. I truly feel at home. Everyone has treated me with respect and compassion. I would happly recommend this home to others. All staff in Betts are amazing. Thank you.
20 April 2026
My nan has been a resident of this lovely care home for over a year now. The care and support she receives from all the staff is so respectful and caring. The food is lovely, the rooms are clean. They like to involve families as much as possible. Highly recommend.
27 March 2026
I recently arranged two weeks of respite care for my mother at Gifford House Care Home, and I was so grateful we found it.
The staff were genuinely kind, attentive, and respectful, taking the time to understand my mother and make her feel comfortable and valued. The home itself was beautifully
maintained, spotless, and welcoming - with a calm, comfortable atmosphere that felt more like a high-quality hotel than a care home.
Most importantly, my mother was happy and very well cared for throughout her stay, which meant everything to me.
I wouldn't hesitate to recommend Gifford House to anyone looking for exceptional care. It would no doubt be my first choice for a care home should I need it in the future.
My sincere thanks to everyone at Gifford House - from the owners and managers to all the staff. Your compassion and dedication truly made a difference.
17 March 2026
I am writing following the passing of my mother, who lived at the home for approximately three years.
Given the length of time she was a resident and the involvement our family had with the home throughout that period, I was surprised and disappointed that the family received no acknowledgement
or condolences from the home following her death.
a simple message of sympathy would ordinarily be expected from a care provider after supporting a resident for such a significant period of their life. Such gestures can mean a great deal to families during an already difficult time.
The absence of any acknowledgement has been noted and has added to the family's concerns about the overall culture of care and communication we experienced.
Unfortunately this isn't unexpected given the abuse and neglect mum received during her stay.
Find a home for your loved ones that focuses on care before profit and ensure the management are accountable for everything that happens to your loved one.
24 April 2025
My sister was a resident, her care was good and family spent most days with her. Think if we weren't their daily she would have been lonely.
Most of the staff were good and helpful. Staff were very busy all the time and didn't have the time to spend with residents.
Think perhaps residents need
more interaction - perhaps volunteers to interact with residents.
13 March 2025
The staff were friendly kind and efficient. He finally received top class care. He waa cared for around the clock wvery 2 hours ,24 hours. The family were so grateful.that our dad,hisband had the caee he got.
07 February 2025
For about three years I visited at least twice a week, two ladies I had responsibility for (acting on behalf of their next of kin). Both ladies were well cared for and both were loved dearly by the staff. The staff made sure all their physical needs were met with dignity. They were also invested to
know these two ladies offering them friendship and warmth at the end of these ladies' lives. The staff were extremely supportive and caring. The whole team work well together.
24 January 2025
My mum arrived at Gifford House on the 1st of May having been diagnosed with bone cancer along with Alzheimer's in hospital. She was given just 12 weeks to live. With the care and devotion of the staff at Gifford House my mum was there for 36 weeks and truly surprised us all. From the minute I
arrived with my mum from hospital to the minute I left after clearing her room the staff were wonderful. My mum had visitors from 11:30 am until her bedtime every single day of her stay. My dad visited every day and I was there 5 or 6 days a week. My aunts and family visited every day too. Whenever we arrived we were greeted with smiles and the staff weren't only kind to my mum but they were kind to all of us too. Mum didn't know she had cancer but they built her up over time and made her stronger and for some months she was very stable. The kindness, care and devotion shown to my mum by all the staff at Gifford House will never be forgotten and we are truly grateful to everyone who cared for my wonderful mum.
11 November 2024
I was delighted with the professional and welcoming attitude of the staff. They answered all questions promptly and seemed to be enjoying their work despite the obviously difficult environment. The home was very clean and looked well cared for, even the cleaning staff had a smile and 'hello' for
residents. My overall impression was of a well-run facility.
Latest Reviews for Gifford House Care Home
26 June 2026
My nan has been at Gifford House since 2022 and since this time she has been settled and happy. All staff are very communicative and caring and the management is very supportive of all of her needs. Annie and Florence are especially good and extra caring for her.
26 June 2026
I have had a very positive experience staying at Gifford House. The staff are caring and kind always treat residents with dignity and respect. The home is clean comfortable and well maintained the meals are yet to improve I am grateful to do help and support and care I received and would recommend
this nursing home to others looking for a safe place and welcoming environment.
24 June 2026
Overall my stay is satisfactory I'm very happy with all the staff who are very helpful and attentive. My one big disspointment is unfortunately the food which on the whole is very dissapointing as its very bland and often served cold.
11 June 2026
Good experience overall. Staff very friendly. Food could be better and more options happy with care provided currently parent is received good care.
11 June 2026
Hi Our Mum was in this care home for 3 yrs.
This care home has been fantastic with our mum until she past 4/5.
We couldn't get there in time so the nurse in charge sat with mum holding her hand until we arrived. This was so much appreciated and showed how much staff care for the people in the
home.
We can honestly say we have never had a problem with the home, if you ask for something to be done it is done asap. Mum was very happy at this home. All the staff likes her and she liked them.
We would recommend this care home to everyone looking for somewhere to put their loved one.
A big Thankyou to All the Staff and Management.
Even the Owner came up to me and asked about mum and how she was treated and if we were pleased with the service they provided. The owner was also a Very nice polite person
So Thanks to Everyone who works in Gifford House
Jill, Carole, Yvonne, Tracey
11 June 2026
My sister has been a resident now for nearly 3 yrs and is very happy here. The staff are brilliant, caring, respectful, compassionate, professional and above all are friendly to both residents + visitors and will always have time to chat to the residents who might need a little tlc. The nursing
staff keep you informed of any medical issue and are always there when you need advise and will get the doctor in or refer you if necessary I cannot tell you how much peace of mind this care home gives me. I took me ages to find the right one.
11 June 2026
We as a family believe that Gifford House give very good care to our relative, who has been here for 3 years. The staff all treat him and I'm kindness and respect. The nurse team are very good. There are occassions where things go wrong eg sorting out transport to/from appointments, but they make
amends and apologise.
11 May 2026
Gifford House is a lovely nursing home, you know your relatives are well taken care of staff/careers/nurses do an amazing job my dad loves a good laugh and chatter and banter on football and without naming names (I wish I could) if your met with a smile from him you know who his favourites are.
21 April 2026
My mum spent her last 8 months at Gifford House and not once did she ask to come out, she felt safe. Annie and her care team were amazing and kind. I've never seen my mum laugh as much.
21 April 2026
I would like to say a huge thank you to everyone at Gifford House who made our mum so welcome. As a family we didn't know how mum was going to settle but she was made welcome from the start and did not once say she did not feel comfortable there. Inface quite the opposite when we did take her out
she could not wait to get back to see everyone. (Betty Wing)
21 April 2026
Happy with the care my father in law is receiving. One a few occasions, he has been left in dirty top due to having lunch but its always be addressed once I spoken to someone.
21 April 2026
I was quite nervous about coming to a nursing home at first but after arriving. My experience has been very positive. I truly feel at home. Everyone has treated me with respect and compassion. I would happly recommend this home to others. All staff in Betts are amazing. Thank you.
20 April 2026
My nan has been a resident of this lovely care home for over a year now. The care and support she receives from all the staff is so respectful and caring. The food is lovely, the rooms are clean. They like to involve families as much as possible. Highly recommend.
27 March 2026
I recently arranged two weeks of respite care for my mother at Gifford House Care Home, and I was so grateful we found it.
The staff were genuinely kind, attentive, and respectful, taking the time to understand my mother and make her feel comfortable and valued. The home itself was beautifully
maintained, spotless, and welcoming - with a calm, comfortable atmosphere that felt more like a high-quality hotel than a care home.
Most importantly, my mother was happy and very well cared for throughout her stay, which meant everything to me.
I wouldn't hesitate to recommend Gifford House to anyone looking for exceptional care. It would no doubt be my first choice for a care home should I need it in the future.
My sincere thanks to everyone at Gifford House - from the owners and managers to all the staff. Your compassion and dedication truly made a difference.
17 March 2026
I am writing following the passing of my mother, who lived at the home for approximately three years.
Given the length of time she was a resident and the involvement our family had with the home throughout that period, I was surprised and disappointed that the family received no acknowledgement
or condolences from the home following her death.
a simple message of sympathy would ordinarily be expected from a care provider after supporting a resident for such a significant period of their life. Such gestures can mean a great deal to families during an already difficult time.
The absence of any acknowledgement has been noted and has added to the family's concerns about the overall culture of care and communication we experienced.
Unfortunately this isn't unexpected given the abuse and neglect mum received during her stay.
Find a home for your loved ones that focuses on care before profit and ensure the management are accountable for everything that happens to your loved one.
24 April 2025
My sister was a resident, her care was good and family spent most days with her. Think if we weren't their daily she would have been lonely.
Most of the staff were good and helpful. Staff were very busy all the time and didn't have the time to spend with residents.
Think perhaps residents need
more interaction - perhaps volunteers to interact with residents.
13 March 2025
The staff were friendly kind and efficient. He finally received top class care. He waa cared for around the clock wvery 2 hours ,24 hours. The family were so grateful.that our dad,hisband had the caee he got.
07 February 2025
For about three years I visited at least twice a week, two ladies I had responsibility for (acting on behalf of their next of kin). Both ladies were well cared for and both were loved dearly by the staff. The staff made sure all their physical needs were met with dignity. They were also invested to
know these two ladies offering them friendship and warmth at the end of these ladies' lives. The staff were extremely supportive and caring. The whole team work well together.
24 January 2025
My mum arrived at Gifford House on the 1st of May having been diagnosed with bone cancer along with Alzheimer's in hospital. She was given just 12 weeks to live. With the care and devotion of the staff at Gifford House my mum was there for 36 weeks and truly surprised us all. From the minute I
arrived with my mum from hospital to the minute I left after clearing her room the staff were wonderful. My mum had visitors from 11:30 am until her bedtime every single day of her stay. My dad visited every day and I was there 5 or 6 days a week. My aunts and family visited every day too. Whenever we arrived we were greeted with smiles and the staff weren't only kind to my mum but they were kind to all of us too. Mum didn't know she had cancer but they built her up over time and made her stronger and for some months she was very stable. The kindness, care and devotion shown to my mum by all the staff at Gifford House will never be forgotten and we are truly grateful to everyone who cared for my wonderful mum.
11 November 2024
I was delighted with the professional and welcoming attitude of the staff. They answered all questions promptly and seemed to be enjoying their work despite the obviously difficult environment. The home was very clean and looked well cared for, even the cleaning staff had a smile and 'hello' for
residents. My overall impression was of a well-run facility.