Submit a Review for Queens Court Care Home
52 Lower Queens Road, Buckhurst Hill, IG9 6DS
View full details of Queens Court Care HomeLatest Reviews for Queens Court Care Home
10 June 2026
I am writing this review out of deep frustration and anger regarding the care my relative received at Queens Court Care Home. Families place enormous trust in care homes to protect vulnerable people, and sadly this home failed in its basic duty of care.
During our experience we witnessed
unacceptable hygiene standards, with my relative left in soiled clothing for long periods and rooms not properly cleaned. We also faced poor communication from management, including unanswered concerns about unexplained injuries and a lack of transparency. Food and drinks were often left out of reach, contributing to dehydration and weight loss that could have been avoided.
When concerns were raised, management responded defensively rather than taking accountability or addressing the problems properly. The high staff turnover and lack of adequately trained carers were obvious throughout.
I would strongly urge families considering this home to look elsewhere. Basic dignity, safety, and quality care is lacking.
08 May 2026
My mother is a resident on tudor residential care department. She has been there.a month now and had a good experience.
The staff are friendly and look after my mum well. They have made an effort to get to know her and her family and my mum who us cognitavly fine but physically knackered,
reports good care and nuce staff.
07 May 2026
Queens Court care home.
Is a great place to place a love one.
The care is amazing .The care home is like a top hotel.
The resendents all look so happy. There is plenty of activities going on.
The variety of food is great.
Most of all the care they give to the residents is outstanding.
07 May 2026
My Mum has been a Queens court for a number of years now, she currently resides in Tudor unit where she has settled well & now calls it home. I am sure my Mum look at Geeta & Marsha as daughters now & they are brilliant with her, making sure she always gets to joing in with anything that is going
on, encourge her rather than insisting & this certainly seems to work. The whole of the Tudor team work brilliantly together & the whole home seems to work on the principle that a helping hand goes a long way & I have never seen a case of not my job, everyone I have ever met at the home is always more than willing to help.
Recenctly the entertainments manager had to leave for health reasons & although I beleive they are still looking for a new one (it will be hard to replace Liza) they have managed to put on funtions & entertainment for the residents & although it has been harder work for the staff they have coped admirable.
All in all a brilliant care home.
07 May 2026
Staff are very friendly especially sue on reception, it seems a happy place for residents and staff. Really enjoyed watching the residents having a good sing song , all the old wartime songs . Think the staff do a really good job here as it can be a demanding job at times .
07 May 2026
The staff in Tudor court especially the lead carer look after our Mother in a very kind, calm and caring manner . She is always treated with respect and compassion. There is a good range of events of activities that she can partake in.
07 April 2026
My family and I would like to thank everyone who took part making Mother's Day special for my mum .The entertainment was really good and having the dancers come and perform in my mum room with the family there, helped my mum to join in and put a smile on her face.
Thank you so much.
31 March 2026
My father was discharged from hospital under fast track in March 2025 to Queens Court. We can't speak highly enough of the staff and care that Dad received in his time there. Dad felt safe, and looked after and considered Q.C as his new home. Our heartfelt thanks to all - nurses, carers and
management for looking after Dad in his final months.
28 February 2026
The Staff are always friendly, the care home is always clean, I would recommend this care home, I think there doing a wonderful job. My relative enjoys living there, and is always praising up the staff and the ways shes looked after.
23 February 2026
This place is fantastic my mother is and looks very happy here no complaints about anything 5 star would recommend Queenscourt it's reasonably cheap plenty of staff and helpful ,food is very good rooms are kept clean , and the entertainment is always good, Elvis was rocking it today with Tina Turner
drinks flowing by Liz she's great,all the staff are great.
23 February 2026
Could not believe how nice and polite all the staff in the home were . And really put theirselfs out to make us comfortable . And also my mum is in really good health since being in the home and is looked after by all the staff , couldn't feel any happier about the care that she is getting at
Queenscourt .
19 February 2026
Can't fault the place. Everything I ask for is done. The staff are very caring and make me welcome whenever I visit.
29 January 2026
The staff are always very welcoming and are always very caring towards the residents. There are daily activities which involve all residents and are very interactive. This is an excellent provider and everyone should be commended for their level of service.
29 January 2026
Queens Court Care Home is an outstanding provider of quality care for its residents. The staff are a real credit to the home. They are always kind, friendly and helpful. The management team should be praised for the quality of provision and its excellent to see staff training taking place on a
regular basis. Without a doubt a care home to be proud of!
12 December 2025
I meet residents on a weekly basis since September and have found that, although some of them will complain, they also all acknowledge when developing this stay that there is a lot of good things and that the staff is nice and helpful, some of them are described as friendly by some residents. That
is also my experience in my limited interactions with them. The place is also well cared for, clean and feels welcoming. Since I don't pay nor eat nor get care, I cannot note on all criteria but have never seen anything that I would feel uncomfortable with if my relatives were there.
10 December 2025
I visited several care homes looking for a suitable place for mum.
Queens Court quickly became the favoured one as they had a great events/activities programme and I also witnessed staff being caring and attentive towards the residents, always treating them with respect.
I booked mum in for an
initial month trial period. Within a week or so I knew it was the right place for her and the staff helped her to settle in very quickly.
Mum has now been a resident for four months and I visit her regularly each week. During this time I have found that the food, cleanliness, activities, events, facilities, safety and security have been excellent. All mums needs are catered for and the staff make time to engage with each resident just having a chat too.
Families and friends of the residents are always made welcome and are encouraged to visit and go to the excellent events.
It has given our family peace of mind to know she is well cared for and it is good value for money too.
25 November 2025
My wife had a lovely time and was looked after very well.
The reception was very welcomed and helpful, so was all the staff and chef.
Hope she comes back, I'll be happy.
17 October 2025
Very clean and friendly excellent food. Very calm atmosphere. Feels like staff and residents are one big family. And the resident cat is brilliant to see. He gets along with all the residents staff and visitors.
16 October 2025
The facilities provided are of a very high standard, the staff always appear caring and attentive.
Exercise classes and other social functions are very well organised and very much appreciated.
The catering is of a very good standard, the variety and quality of the food appeals to my
mother-in-law.
09 September 2025
A wonderful care home. Clean with wonderful staff.
My mum was at end of life and she passed there in dignity and comfort. Well cared after.
People of note lady in reception, and a staff member in the care and regency suite.
Overall very good care home. Well managed and staff got to know me
personally in 2 wks.
Latest Reviews for Queens Court Care Home
10 June 2026
I am writing this review out of deep frustration and anger regarding the care my relative received at Queens Court Care Home. Families place enormous trust in care homes to protect vulnerable people, and sadly this home failed in its basic duty of care.
During our experience we witnessed
unacceptable hygiene standards, with my relative left in soiled clothing for long periods and rooms not properly cleaned. We also faced poor communication from management, including unanswered concerns about unexplained injuries and a lack of transparency. Food and drinks were often left out of reach, contributing to dehydration and weight loss that could have been avoided.
When concerns were raised, management responded defensively rather than taking accountability or addressing the problems properly. The high staff turnover and lack of adequately trained carers were obvious throughout.
I would strongly urge families considering this home to look elsewhere. Basic dignity, safety, and quality care is lacking.
08 May 2026
My mother is a resident on tudor residential care department. She has been there.a month now and had a good experience.
The staff are friendly and look after my mum well. They have made an effort to get to know her and her family and my mum who us cognitavly fine but physically knackered,
reports good care and nuce staff.
07 May 2026
Queens Court care home.
Is a great place to place a love one.
The care is amazing .The care home is like a top hotel.
The resendents all look so happy. There is plenty of activities going on.
The variety of food is great.
Most of all the care they give to the residents is outstanding.
07 May 2026
My Mum has been a Queens court for a number of years now, she currently resides in Tudor unit where she has settled well & now calls it home. I am sure my Mum look at Geeta & Marsha as daughters now & they are brilliant with her, making sure she always gets to joing in with anything that is going
on, encourge her rather than insisting & this certainly seems to work. The whole of the Tudor team work brilliantly together & the whole home seems to work on the principle that a helping hand goes a long way & I have never seen a case of not my job, everyone I have ever met at the home is always more than willing to help.
Recenctly the entertainments manager had to leave for health reasons & although I beleive they are still looking for a new one (it will be hard to replace Liza) they have managed to put on funtions & entertainment for the residents & although it has been harder work for the staff they have coped admirable.
All in all a brilliant care home.
07 May 2026
Staff are very friendly especially sue on reception, it seems a happy place for residents and staff. Really enjoyed watching the residents having a good sing song , all the old wartime songs . Think the staff do a really good job here as it can be a demanding job at times .
07 May 2026
The staff in Tudor court especially the lead carer look after our Mother in a very kind, calm and caring manner . She is always treated with respect and compassion. There is a good range of events of activities that she can partake in.
07 April 2026
My family and I would like to thank everyone who took part making Mother's Day special for my mum .The entertainment was really good and having the dancers come and perform in my mum room with the family there, helped my mum to join in and put a smile on her face.
Thank you so much.
31 March 2026
My father was discharged from hospital under fast track in March 2025 to Queens Court. We can't speak highly enough of the staff and care that Dad received in his time there. Dad felt safe, and looked after and considered Q.C as his new home. Our heartfelt thanks to all - nurses, carers and
management for looking after Dad in his final months.
28 February 2026
The Staff are always friendly, the care home is always clean, I would recommend this care home, I think there doing a wonderful job. My relative enjoys living there, and is always praising up the staff and the ways shes looked after.
23 February 2026
This place is fantastic my mother is and looks very happy here no complaints about anything 5 star would recommend Queenscourt it's reasonably cheap plenty of staff and helpful ,food is very good rooms are kept clean , and the entertainment is always good, Elvis was rocking it today with Tina Turner
drinks flowing by Liz she's great,all the staff are great.
23 February 2026
Could not believe how nice and polite all the staff in the home were . And really put theirselfs out to make us comfortable . And also my mum is in really good health since being in the home and is looked after by all the staff , couldn't feel any happier about the care that she is getting at
Queenscourt .
19 February 2026
Can't fault the place. Everything I ask for is done. The staff are very caring and make me welcome whenever I visit.
29 January 2026
The staff are always very welcoming and are always very caring towards the residents. There are daily activities which involve all residents and are very interactive. This is an excellent provider and everyone should be commended for their level of service.
29 January 2026
Queens Court Care Home is an outstanding provider of quality care for its residents. The staff are a real credit to the home. They are always kind, friendly and helpful. The management team should be praised for the quality of provision and its excellent to see staff training taking place on a
regular basis. Without a doubt a care home to be proud of!
12 December 2025
I meet residents on a weekly basis since September and have found that, although some of them will complain, they also all acknowledge when developing this stay that there is a lot of good things and that the staff is nice and helpful, some of them are described as friendly by some residents. That
is also my experience in my limited interactions with them. The place is also well cared for, clean and feels welcoming. Since I don't pay nor eat nor get care, I cannot note on all criteria but have never seen anything that I would feel uncomfortable with if my relatives were there.
10 December 2025
I visited several care homes looking for a suitable place for mum.
Queens Court quickly became the favoured one as they had a great events/activities programme and I also witnessed staff being caring and attentive towards the residents, always treating them with respect.
I booked mum in for an
initial month trial period. Within a week or so I knew it was the right place for her and the staff helped her to settle in very quickly.
Mum has now been a resident for four months and I visit her regularly each week. During this time I have found that the food, cleanliness, activities, events, facilities, safety and security have been excellent. All mums needs are catered for and the staff make time to engage with each resident just having a chat too.
Families and friends of the residents are always made welcome and are encouraged to visit and go to the excellent events.
It has given our family peace of mind to know she is well cared for and it is good value for money too.
25 November 2025
My wife had a lovely time and was looked after very well.
The reception was very welcomed and helpful, so was all the staff and chef.
Hope she comes back, I'll be happy.
17 October 2025
Very clean and friendly excellent food. Very calm atmosphere. Feels like staff and residents are one big family. And the resident cat is brilliant to see. He gets along with all the residents staff and visitors.
16 October 2025
The facilities provided are of a very high standard, the staff always appear caring and attentive.
Exercise classes and other social functions are very well organised and very much appreciated.
The catering is of a very good standard, the variety and quality of the food appeals to my
mother-in-law.
09 September 2025
A wonderful care home. Clean with wonderful staff.
My mum was at end of life and she passed there in dignity and comfort. Well cared after.
People of note lady in reception, and a staff member in the care and regency suite.
Overall very good care home. Well managed and staff got to know me
personally in 2 wks.