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Queens Court Care Home

52 Lower Queens Road, Buckhurst Hill, Essex IG9 6DS
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Thank you for treating my dad like one of your family and for the respect and dignityDean K(Son of Resident/Service User)
Queens Court Care Home, Buckhurst Hill
The staff are kind and caring, and my mum is very happy to be here and has lots of fun and laughterClare T(Daughter of Resident/Service User)
Queens Court Care Home, Buckhurst Hill
Queens Court Care Home, Buckhurst Hill

Welcome to Queens Court Care Home, where exceptional Nursing, Residential, and Dementia care is delivered with warmth and a personal touch. The dedicated team of nurses, carers, and support staff works collaboratively to provide individualised care that meets each resident's unique needs, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Queens Court, the approach to dementia care is centred around personalised, meaningful engagement. The staff...  

Care Provided by Queens Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700From £1,870
Residential Dementia CareFrom £1,650From £1,815
Nursing CareFrom £1,700From £1,870

*All fee’s are based on a pre-admission assessment conducted by the team at Queens Court Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

Contact Queens Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Daniela Caprioara(Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (90)

Visiting

  • Queens Court welcome visitors to Queens Court Care Home. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Queens Court Care Home Reviews (166)

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9.6

Queens Court Care Home has a Review Score of 9.6 (9.648) out of 10, based on 62 reviews in the last 2 years. Over all time Queens Court Care Home has 166 reviews.

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Showing 166 reviews matching selected criteria
Review from K B (Daughter of Resident) published on 30 June 2026 Submitted via Website
Overall Experience

I would not recommend this care home to anyone. They are clearly understaffed and have the minimum amount of qualified staff working at any point. Any concerns raised were dismissed by the staff and particularly the management. I was told that the staff and nurses all had high medical knowledge which evidently is NOT the case, and if there is any need for the Doctor - I wouldn't even bother.. They are a business who will take your money gladly, but not give the care, respect and help that the residents need. I would urge anyone who is looking for a care home to look elsewhere. There are a few staff who were brilliant, but management were appalling and clearly unqualified to deal with complex cases. If I could give zero stars, I would.

Reply from Daniela Caprioara, General Manager at Queens Court Care Home

Thank you for taking the time to share your feedback. We are sorry to read that your experience did not meet your expectations. As you are aware, the matters you have raised are currently being investigated, and our management team is working closely with you as part of that process. The wellbeing, dignity, and safety of our residents remain our highest priorities.

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Review from C T (Partner of Resident) published on 10 June 2026 Submitted via Website
Overall Experience
I am writing this review out of deep frustration and anger regarding the care my relative received at Queens Court Care Home. Families place enormous trust in care homes to protect vulnerable people, and sadly this home failed in its basic duty of care.

During our experience we witnessed unacceptable hygiene standards, with my relative left in soiled clothing for long periods and rooms not properly cleaned. We also faced poor communication from management, including unanswered concerns about unexplained injuries and a lack of transparency. Food and drinks were often left out of reach, contributing to dehydration and weight loss that could have been avoided.

When concerns were raised, management responded defensively rather than taking accountability or addressing the problems properly. The high staff turnover and lack of adequately trained carers were obvious throughout.

I would strongly urge families considering this home to look elsewhere. Basic dignity, safety, and quality care is lacking.

Reply from Daniela Caprioara, General Manager at Queens Court Care Home

Thank you for taking the time to share your views. We are disappointed to read your comments, as they do not reflect the standards of care, dignity, and support that we strive to provide every day, nor the feedback we regularly receive from residents, families, professionals, and regulators.

We...  

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Review from Ian P (Son of Resident) published on 8 May 2026 Submitted via Website
Overall Experience

My mother is a resident on tudor residential care department. She has been there.a month now and had a good experience.

The staff are friendly and look after my mum well. They have made an effort to get to know her and her family and my mum who us cognitavly fine but physically knackered, reports good care and nuce staff.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for your lovely review. We're so pleased to hear that your mother has settled in well and is having a positive experience in Tudor Unit. It's wonderful to know that the team have taken the time to get to know both her and your family, and that she feels well cared for and supported. Your kind words will be greatly appreciated by the team.

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Review from Dawn E (Daughter-in-law of Resident) published on 7 May 2026 Submitted via Website
Overall Experience
Queens Court care home.
Is a great place to place a love one.
The care is amazing .The care home is like a top hotel.
The resendents all look so happy. There is plenty of activities going on.
The variety of food is great.

Most of all the care they give to the residents is outstanding.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for your lovely review. We're delighted to hear that you've been so impressed with the care, atmosphere, activities, and dining experience at Queens Court. Most importantly, your kind words about the care provided to our residents mean a great deal to the whole team. Thank you for taking the time to share your experience.

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Review from Jill E (Daughter of Resident) published on 7 May 2026 Submitted via Website
Overall Experience
My Mum has been a Queens court for a number of years now, she currently resides in Tudor unit where she has settled well & now calls it home. I am sure my Mum look at Geeta & Marsha as daughters now & they are brilliant with her, making sure she always gets to joing in with anything that is going on, encourge her rather than insisting & this certainly seems to work. The whole of the Tudor team work brilliantly together & the whole home seems to work on the principle that a helping hand goes a long way & I have never seen a case of not my job, everyone I have ever met at the home is always more than willing to help.
Recenctly the entertainments manager had to leave for health reasons & although I beleive they are still looking for a new one (it will be hard to replace Liza) they have managed to put on funtions & entertainment for the residents & although it has been harder work for the staff they have coped admirable.

All in all a brilliant care home.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for your wonderful and thoughtful review. We're delighted to hear that your mum is so happy and that the team have helped her feel truly at home. Your kind words about Geeta, Marsha, and the wider team mean a great deal.

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Review from A M (Friend of Resident) published on 7 May 2026 Submitted via Website
Overall Experience

Staff are very friendly especially sue on reception, it seems a happy place for residents and staff. Really enjoyed watching the residents having a good sing song , all the old wartime songs . Think the staff do a really good job here as it can be a demanding job at times .

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for your lovely review. We're so pleased to hear that you enjoyed your visit and experienced the warm, happy atmosphere in the home. Your appreciation of the team's hard work means a great deal to us all.

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Review from Josephine P (Daughter of Resident) published on 7 May 2026 Submitted via Website
Overall Experience

The staff in Tudor court especially the lead carer look after our Mother in a very kind, calm and caring manner . She is always treated with respect and compassion. There is a good range of events of activities that she can partake in.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for your lovely review. We're so pleased to hear that your mother is cared for with such kindness, compassion, and respect by the Tudor team. It's also wonderful to know that she enjoys the range of activities and events available. Your kind words will mean a great deal to the team.

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Review from F K (Daughter of Resident) published on 7 April 2026 Submitted via Website
Overall Experience
My family and I would like to thank everyone who took part making Mother's Day special for my mum .The entertainment was really good and having the dancers come and perform in my mum room with the family there, helped my mum to join in and put a smile on her face.

Thank you so much.

Reply from David Martins, Director of Sales and Marketing at Queens Court Care Home

Thank you for your kind words and we are so glad that you all had an amazing time on Mothers day, this is lovely feedback and we will ensure the team are aware

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Review from Myles C (Son of Resident) published on 31 March 2026 Submitted via Postal Card
Overall Experience

My father was discharged from hospital under fast track in March 2025 to Queens Court. We can't speak highly enough of the staff and care that Dad received in his time there. Dad felt safe, and looked after and considered Q.C as his new home. Our heartfelt thanks to all - nurses, carers and management for looking after Dad in his final months.

Reply from David Martins, Director of Sales and Marketing at Queens Court Care Home

Thank you for your kind words, we will ensure that these are passed on to the home and we were privileged to be able to look after your dad in his final months.

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Review from Sheila C (Daughter-in-law of Resident) published on 28 February 2026 Submitted via Website
Overall Experience

The Staff are always friendly, the care home is always clean, I would recommend this care home, I think there doing a wonderful job. My relative enjoys living there, and is always praising up the staff and the ways shes looked after.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for your kind review. We're so pleased to hear that your relative is happy and enjoys living here. Your lovely words about the team and the home mean a great deal and are truly appreciated.

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Review from A M (Son of Resident) published on 23 February 2026 Submitted via Website
Overall Experience

This place is fantastic my mother is and looks very happy here no complaints about anything 5 star would recommend Queenscourt it's reasonably cheap plenty of staff and helpful ,food is very good rooms are kept clean , and the entertainment is always good, Elvis was rocking it today with Tina Turner drinks flowing by Liz she's great,all the staff are great.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for your wonderful review! We're so pleased to hear that your mother is happy and that you're impressed with the care, food, cleanliness, and entertainment. It's lovely to know events like today's performance brought so much joy. Your kind words will mean a great deal to the whole team at Queens Court.

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Review from I E (Son of Resident) published on 23 February 2026 Submitted via Website
Overall Experience

Could not believe how nice and polite all the staff in the home were . And really put theirselfs out to make us comfortable . And also my mum is in really good health since being in the home and is looked after by all the staff , couldn't feel any happier about the care that she is getting at Queenscourt .

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for your lovely feedback. We're so pleased to hear that you've felt welcomed and comfortable, and that your mum is happy and doing well in our care. Your kind words about the team mean a great deal to everyone at Queens Court.

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Review from Peter W (Husband of Resident) published on 19 February 2026 Submitted via Postal Card
Overall Experience

Can't fault the place. Everything I ask for is done. The staff are very caring and make me welcome whenever I visit.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for taking the time to leave a review, we appreciate all feedback. We're happy to hear about your experience with the team and that you find them caring and they make you feel welcome. We'll ensure we pass your thoughts on to the team.

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Review from Adam P (Friend of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

The staff are always very welcoming and are always very caring towards the residents. There are daily activities which involve all residents and are very interactive. This is an excellent provider and everyone should be commended for their level of service.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for your kind review. We're so pleased to hear that you've found the team welcoming and caring, and that the daily activities are engaging. Your lovely words of appreciation mean a great deal to everyone here.

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Review from Stephen P (Friend of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

Queens Court Care Home is an outstanding provider of quality care for its residents. The staff are a real credit to the home. They are always kind, friendly and helpful. The management team should be praised for the quality of provision and its excellent to see staff training taking place on a regular basis. Without a doubt a care home to be proud of!

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for your wonderful review. We're so pleased to hear your positive feedback about the care, the team, and the commitment to high standards. Your kind words mean a great deal to everyone at Queens Court Care Home and will be proudly shared with the team.

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Review from L B (Regular Volunteer) published on 12 December 2025 Submitted via Postal Card
Overall Experience

I meet residents on a weekly basis since September and have found that, although some of them will complain, they also all acknowledge when developing this stay that there is a lot of good things and that the staff is nice and helpful, some of them are described as friendly by some residents. That is also my experience in my limited interactions with them. The place is also well cared for, clean and feels welcoming. Since I don't pay nor eat nor get care, I cannot note on all criteria but have never seen anything that I would feel uncomfortable with if my relatives were there.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for sharing such a thoughtful and balanced review. We're pleased to hear that your regular visits have given you a positive impression of the home, the friendly and helpful team, and the welcoming environment. It's reassuring to know you've consistently observed good care and cleanliness,...  

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Review from Tony L (Son of Resident) published on 10 December 2025 Submitted via Website
Overall Experience
I visited several care homes looking for a suitable place for mum.
Queens Court quickly became the favoured one as they had a great events/activities programme and I also witnessed staff being caring and attentive towards the residents, always treating them with respect.
I booked mum in for an initial month trial period. Within a week or so I knew it was the right place for her and the staff helped her to settle in very quickly.
Mum has now been a resident for four months and I visit her regularly each week. During this time I have found that the food, cleanliness, activities, events, facilities, safety and security have been excellent. All mums needs are catered for and the staff make time to engage with each resident just having a chat too.
Families and friends of the residents are always made welcome and are encouraged to visit and go to the excellent events.

It has given our family peace of mind to know she is well cared for and it is good value for money too.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for such a thoughtful and detailed review. We're delighted to hear that Queens Court quickly became the right choice for your mum and that she settled in so well during her trial period. It's wonderful to know you've been consistently impressed with the food, cleanliness, activities,...  

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Review from S B (Husband of Resident) published on 25 November 2025 Submitted via Postal Card
Overall Experience
My wife had a lovely time and was looked after very well.
The reception was very welcomed and helpful, so was all the staff and chef.

Hope she comes back, I'll be happy.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for your kind review. We're so pleased to hear that your wife had a lovely stay and felt well cared for. It's wonderful to know that the warm welcome from reception, the support from the team, and the meals from the chef all made a positive difference. Your feedback is truly appreciated.

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Review from Julie R (Niece of Resident) published on 17 October 2025 Submitted via Website
Overall Experience

Very clean and friendly excellent food. Very calm atmosphere. Feels like staff and residents are one big family. And the resident cat is brilliant to see. He gets along with all the residents staff and visitors.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for your lovely review. We're delighted to hear that you enjoy the warm, family atmosphere and that you've noticed the calm, friendly environment and great food. We're also glad our resident cat has made such a good impression-he's certainly a much-loved member of the home!

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Review from Roger P (Son-in-law of Resident) published on 16 October 2025 Submitted via Postal Card
Overall Experience
The facilities provided are of a very high standard, the staff always appear caring and attentive.
Exercise classes and other social functions are very well organised and very much appreciated.

The catering is of a very good standard, the variety and quality of the food appeals to my mother-in-law.

Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home

Thank you for your kind and thoughtful review. We're so pleased to hear that you're happy with the high standard of our facilities, care, and activities. It's wonderful to know your mother-in-law enjoys the food and that the team's efforts are so appreciated. Your feedback means a great deal to us all.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 October 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (21) & Events (0)

News
  • 30 Apr 2026

    Residents at Queens Court Care Home recently enjoyed a lively afternoon of friendly competition as they took part in an indoor curling match that brought out teamwork, laughter, and a...

  • 03 Mar 2026

    Action for Family Carers and Queens Court Care Home have come together to shine a spotlight on the incredible dedication of family carers in the local community. After a conversation...

  • 02 Feb 2026

    Residents at Queens Court Care Home recently enjoyed a relaxed and sociable afternoon as the home hosted a special wine tasting event, bringing together good conversation, quality wines and carefully...

Upcoming Events

There are no upcoming events for Queens Court Care Home.

Awards / Recognitions (7)

  • 22 May 2025Recipient: Queens Court Care Home
  • 05 Dec 2024Recipient: Queens Court Care Home
  • 17 Nov 2023Recipient: Queens Court Care Home

Accreditations

There are no accreditations posted yet for Queens Court Care Home.

Meet the Team (1)

Daniela Caprioara
Daniela CaprioaraJob Title:General ManagerJoined: 2023

Daniela joined the Queens Court family in 2023 as the home's Deputy Manager and has recently taken the role of the home’s General Manager.

As a Registered Nurse, Daniela has over ten years of experience within the Health and Social Care sector in Clinical and Managerial roles within the NHS and also the private sector.

“As the General Manager here at Queens Court Care Home, I'm committed to providing our residents with the best care possible in a compassionate and understanding way. I strive to create a happy, fun, friendly and familiar atmosphere and environment for the well-being of all.

My role is complex and involves a range of responsibilities that ensure our home runs smoothly and that the residents get the support they need. As the home’s manager, I genuinely care about our residents, the team and the wider care home community. I’m proud to be the manager of Queens Court, it’s a lovely place to work. The community culture of home shapes our values, beliefs and dedication of the staff who put the needs and preferences of residents at the centre of everything they do. At Queens Court, we provided an inclusive and welcoming environment for all, residents, their families and loved ones, staff and professionals.”

When Daniela isn’t at home, she enjoys nothing more than getting lost in a good book or taking a long swim to clear her mind, release stress, and rejuvenate her spirit.

Frequently Asked Questions about Queens Court Care Home

What types of Care is Queens Court Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Queens Court Care Home have?

There are 90 Single Rooms.

What are the Facilities & Services at Queens Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Queens Court Care Home to the centre of Buckhurst Hill?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queens Court Care Home to verify any information. View our terms and conditions. Queens Court Care Home has an Enhanced Service -more info.