Queens Court Care Home

52 Lower Queens Road, Buckhurst Hill IG9 6DS
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9.7 165 Reviews
  • Queens Court Care Home, Buckhurst Hill
Welcome to Queens Court Care Home, where exceptional Nursing, Residential, and Dementia care is delivered with warmth and a personal touch. The dedicated team of nurses, carers, and support staff works collaboratively to provide individualised care that meets each resident's unique needs, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Queens Court, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support.

Part of the heartbeat of the home is a passion for great food. The talented Culinary Team craft nutritious and delicious seasonal menus daily, enhancing the well-being of residents with every meal.

The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities. The vibrant activities programme is tailored to enrich the lives of residents, offering diverse options to match individual interests and abilities. From exploring the beautifully landscaped gardens and taking local excursions, to participating in creative workshops, there’s always something enjoyable to do.

You’ll find the home is laid out over two floors and offers a warm and inviting environment. With modern living spaces, shared areas, and a focus on community, it provides a nurturing atmosphere enriched by engaging activities and beautiful garden surroundings.
The home is thoughtfully designed with recently updated facilities, including a bar, lounges, a hair salon, and a Namaste room. Each ensuite bedroom is elegantly furnished for optimal comfort and privacy.

Every detail has been considered to create a welcoming and supportive environment where residents can truly thrive.
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Care Provided by Queens Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1870
  • RESPITE Self-Funded Residential Dementia Care: from £1815
  • RESPITE Self-Funded Nursing Care: from £1870

*All fee’s are based on a pre-admission assessment conducted by the team at Queens Court Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

The price(s) shown are provided by the care home. Contact Queens Court Care Home for full pricing details and T&Cs.

Contact Queens Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Queens Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Daniela Caprioara (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (90)

Visiting

  • Queens Court welcome visitors to Queens Court Care Home. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Queens Court Care Home Reviews (165)

9.7

Queens Court Care Home has a Review Score of 9.7 (9.701) out of 10, based on 62 reviews in the last 2 years.
Over all time Queens Court Care Home has 165 reviews.

Overall Experience
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Date Published
  • 165
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Reviewer Connection to Queens Court Care Home
  • 53
  • 32
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Total of 165, showing 1-20
Review from C T (Partner of Resident) published on 10 June 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
I am writing this review out of deep frustration and anger regarding the care my relative received at Queens Court Care Home. Families place enormous trust in care homes to protect vulnerable people, and sadly this home failed in its basic duty of care.
During our experience we witnessed unacceptable
hygiene standards, with my relative left in soiled clothing for long periods and rooms not properly cleaned. We also faced poor communication from management, including unanswered concerns about unexplained injuries and a lack of transparency. Food and drinks were often left out of reach, contributing to dehydration and weight loss that could have been avoided.


When concerns were raised, management responded defensively rather than taking accountability or addressing the problems properly. The high staff turnover and lack of adequately trained carers were obvious throughout.


I would strongly urge families considering this home to look elsewhere. Basic dignity, safety, and quality care is lacking.

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Review from Ian P (Son of Resident) published on 8 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident on tudor residential care department. She has been there.a month now and had a good experience.


The staff are friendly and look after my mum well. They have made an effort to get to know her and her family and my mum who us cognitavly fine but physically knackered, reports

good care and nuce staff.
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Review from Dawn E (Daughter-in-law of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Queens Court care home.
Is a great place to place a love one.
The care is amazing .The care home is like a top hotel.
The resendents all look so happy. There is plenty of activities going on.
The variety of food is great.
Most of all the care they give to the residents is outstanding.
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Review from Jill E (Daughter of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a Queens court for a number of years now, she currently resides in Tudor unit where she has settled well & now calls it home. I am sure my Mum look at Geeta & Marsha as daughters now & they are brilliant with her, making sure she always gets to joing in with anything that is going on,
encourge her rather than insisting & this certainly seems to work. The whole of the Tudor team work brilliantly together & the whole home seems to work on the principle that a helping hand goes a long way & I have never seen a case of not my job, everyone I have ever met at the home is always more than willing to help.
Recenctly the entertainments manager had to leave for health reasons & although I beleive they are still looking for a new one (it will be hard to replace Liza) they have managed to put on funtions & entertainment for the residents & although it has been harder work for the staff they have coped admirable.
All in all a brilliant care home.
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Review from A M (Friend of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are very friendly especially sue on reception, it seems a happy place for residents and staff. Really enjoyed watching the residents having a good sing song , all the old wartime songs . Think the staff do a really good job here as it can be a demanding job at times .
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Review from Josephine P (Daughter of Resident) published on 7 May 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
The staff in Tudor court especially the lead carer look after our Mother in a very kind, calm and caring manner . She is always treated with respect and compassion. There is a good range of events of activities that she can partake in.
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Review from F K (Daughter of Resident) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I would like to thank everyone who took part making Mother's Day special for my mum .The entertainment was really good and having the dancers come and perform in my mum room with the family there, helped my mum to join in and put a smile on her face.
Thank you so much.
Reply from David Martins, Director of Sales and Marketing at Queens Court Care HomeThank you for your kind words and we are so glad that you all had an amazing time on Mothers day, this is lovely feedback and we will ensure the team are aware
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Review from Myles C (Son of Resident) published on 31 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was discharged from hospital under fast track in March 2025 to Queens Court. We can't speak highly enough of the staff and care that Dad received in his time there. Dad felt safe, and looked after and considered Q.C as his new home. Our heartfelt thanks to all - nurses, carers and management
for looking after Dad in his final months.
Reply from David Martins, Director of Sales and Marketing at Queens Court Care HomeThank you for your kind words, we will ensure that these are passed on to the home and we were privileged to be able to look after your dad in his final months.
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Review from Sheila C (Daughter-in-law of Resident) published on 28 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Staff are always friendly, the care home is always clean, I would recommend this care home, I think there doing a wonderful job. My relative enjoys living there, and is always praising up the staff and the ways shes looked after.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your kind review. We're so pleased to hear that your relative is happy and enjoys living here. Your lovely words about the team and the home mean a great deal and are truly appreciated.
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Review from A M (Son of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This place is fantastic my mother is and looks very happy here no complaints about anything 5 star would recommend Queenscourt it's reasonably cheap plenty of staff and helpful ,food is very good rooms are kept clean , and the entertainment is always good, Elvis was rocking it today with Tina Turner
drinks flowing by Liz she's great,all the staff are great.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your wonderful review! We're so pleased to hear that your mother is happy and that you're impressed with the care, food, cleanliness, and entertainment. It's lovely to know events like today's performance brought so much joy. Your kind words will mean a great deal to the whole team at Queens Court.
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Review from I E (Son of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not believe how nice and polite all the staff in the home were . And really put theirselfs out to make us comfortable . And also my mum is in really good health since being in the home and is looked after by all the staff , couldn't feel any happier about the care that she is getting at Queenscourt
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Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your lovely feedback. We're so pleased to hear that you've felt welcomed and comfortable, and that your mum is happy and doing well in our care. Your kind words about the team mean a great deal to everyone at Queens Court.
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Review from Peter W (Husband of Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't fault the place. Everything I ask for is done. The staff are very caring and make me welcome whenever I visit.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for taking the time to leave a review, we appreciate all feedback. We're happy to hear about your experience with the team and that you find them caring and they make you feel welcome. We'll ensure we pass your thoughts on to the team.
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Review from Adam P (Friend of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very welcoming and are always very caring towards the residents. There are daily activities which involve all residents and are very interactive. This is an excellent provider and everyone should be commended for their level of service.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your kind review. We're so pleased to hear that you've found the team welcoming and caring, and that the daily activities are engaging. Your lovely words of appreciation mean a great deal to everyone here.
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Review from Stephen P (Friend of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Queens Court Care Home is an outstanding provider of quality care for its residents. The staff are a real credit to the home. They are always kind, friendly and helpful. The management team should be praised for the quality of provision and its excellent to see staff training taking place on a regular
basis. Without a doubt a care home to be proud of!
Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your wonderful review. We're so pleased to hear your positive feedback about the care, the team, and the commitment to high standards. Your kind words mean a great deal to everyone at Queens Court Care Home and will be proudly shared with the team.
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Review from L B (Regular Volunteer) published on 12 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I meet residents on a weekly basis since September and have found that, although some of them will complain, they also all acknowledge when developing this stay that there is a lot of good things and that the staff is nice and helpful, some of them are described as friendly by some residents. That is
also my experience in my limited interactions with them. The place is also well cared for, clean and feels welcoming. Since I don't pay nor eat nor get care, I cannot note on all criteria but have never seen anything that I would feel uncomfortable with if my relatives were there.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for sharing such a thoughtful and balanced review. We're pleased to hear that your regular visits have given you a positive impression of the home, the friendly and helpful team, and the welcoming environment. It's reassuring to know you've consistently observed good care and cleanliness, and we truly appreciate your perspective as someone who sees the day-to-day interactions with residents. Your feedback means a great deal to us.
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Review from Tony L (Son of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited several care homes looking for a suitable place for mum.
Queens Court quickly became the favoured one as they had a great events/activities programme and I also witnessed staff being caring and attentive towards the residents, always treating them with respect.
I booked mum in for an initial
month trial period. Within a week or so I knew it was the right place for her and the staff helped her to settle in very quickly.
Mum has now been a resident for four months and I visit her regularly each week. During this time I have found that the food, cleanliness, activities, events, facilities, safety and security have been excellent. All mums needs are catered for and the staff make time to engage with each resident just having a chat too.
Families and friends of the residents are always made welcome and are encouraged to visit and go to the excellent events.
It has given our family peace of mind to know she is well cared for and it is good value for money too.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for such a thoughtful and detailed review. We're delighted to hear that Queens Court quickly became the right choice for your mum and that she settled in so well during her trial period. It's wonderful to know you've been consistently impressed with the food, cleanliness, activities, safety, and the warm welcome offered to families. Your kind words about the team's attentiveness and the peace of mind this has brought your family mean a great deal to everyone here.
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Review from S B (Husband of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife had a lovely time and was looked after very well.
The reception was very welcomed and helpful, so was all the staff and chef.
Hope she comes back, I'll be happy.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your kind review. We're so pleased to hear that your wife had a lovely stay and felt well cared for. It's wonderful to know that the warm welcome from reception, the support from the team, and the meals from the chef all made a positive difference. Your feedback is truly appreciated.
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Review from Julie R (Niece of Resident) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very clean and friendly excellent food. Very calm atmosphere. Feels like staff and residents are one big family. And the resident cat is brilliant to see. He gets along with all the residents staff and visitors.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your lovely review. We're delighted to hear that you enjoy the warm, family atmosphere and that you've noticed the calm, friendly environment and great food. We're also glad our resident cat has made such a good impression-he's certainly a much-loved member of the home!
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Review from Roger P (Son-in-law of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The facilities provided are of a very high standard, the staff always appear caring and attentive.
Exercise classes and other social functions are very well organised and very much appreciated.
The catering is of a very good standard, the variety and quality of the food appeals to my mother-in-law.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your kind and thoughtful review. We're so pleased to hear that you're happy with the high standard of our facilities, care, and activities. It's wonderful to know your mother-in-law enjoys the food and that the team's efforts are so appreciated. Your feedback means a great deal to us all.
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Review from Ian R (Son of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful care home. Clean with wonderful staff.
My mum was at end of life and she passed there in dignity and comfort. Well cared after.
People of note lady in reception, and a staff member in the care and regency suite.
Overall very good care home. Well managed and staff got to know me personally
in 2 wks.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your kind and thoughtful review. We're so sorry for your loss, and it means a great deal to know your mum was cared for with dignity and comfort during her time with us. Your words about our team and the personal support you received will be shared with everyone and are deeply appreciated.
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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 62 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.701 for Queens Court Care Home is calculated as follows: ( (607 Excellents x 5) + (78 Goods x 4) + (24 Satisfactorys x 3) + (10 Poors x 2) + (16 Very Poors x 1) ) ÷ 735 Ratings = 4.701
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queens Court Care Home is based on 58 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 58 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Oct 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (2)

Daniela

Daniela Caprioara

Job Title: General Manager Joined: 2023

Daniela joined the Queens Court family in 2023 as the home's Deputy Manager and has recently taken the role of the home’s General Manager.


As a Registered Nurse, Daniela has over ten years of experience within the Health and Social Care sector in Clinical and Managerial roles within the NHS and also the private sector.


“As the General Manager here at Queens Court Care Home, I'm committed to providing our residents with the best care possible in a compassionate and understanding way. I strive to create a happy, fun, friendly and familiar atmosphere and environment for the well-being of all.


My role is complex and involves a range of responsibilities that ensure our home runs smoothly and that the residents get the support they need. As the home’s manager, I genuinely care about our residents, the team and the wider care home community. I’m proud to be the manager of Queens Court, it’s a lovely place to work. The community culture of home shapes our values, beliefs and dedication of the staff who put the needs and preferences of residents at the centre of everything they do. At Queens Court, we provided an inclusive and welcoming environment for all, residents, their families and loved ones, staff and professionals.”


When Daniela isn’t at home, she enjoys nothing more than getting lost in a good book or taking a long swim to clear her mind, release stress, and rejuvenate her spirit.

Diana

Diana Moraru – Manole

Job Title: Operations Director Joined: 2022

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!

Frequently Asked Questions about Queens Court Care Home

What types of Care is Queens Court Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Queens Court Care Home have?

There are 90 Single Rooms.

What are the Facilities & Services at Queens Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Queens Court Care Home to the centre of Buckhurst Hill?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queens Court Care Home to verify any information. View our terms and conditions. Queens Court Care Home has an Enhanced Service - more info.