Queens Court Care Home

52 Lower Queens Road, Buckhurst Hill IG9 6DS
Review Us
9.7 150 Reviews
  • Queens Court Care Home, Buckhurst Hill
Welcome to Queens Court Care Home, where exceptional Nursing, Residential, and Dementia care is delivered with warmth and a personal touch. The dedicated team of nurses, carers, and support staff works collaboratively to provide individualised care that meets each resident's unique needs, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Queens Court, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support.

Part of the heartbeat of the home is a passion for great food. The talented Culinary Team craft nutritious and delicious seasonal menus daily, enhancing the well-being of residents with every meal.

The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities. The vibrant activities programme is tailored to enrich the lives of residents, offering diverse options to match individual interests and abilities. From exploring the beautifully landscaped gardens and taking local excursions, to participating in creative workshops, there’s always something enjoyable to do.

You’ll find the home is laid out over two floors and offers a warm and inviting environment. With modern living spaces, shared areas, and a focus on community, it provides a nurturing atmosphere enriched by engaging activities and beautiful garden surroundings.
The home is thoughtfully designed with recently updated facilities, including a bar, lounges, a hair salon, and a Namaste room. Each ensuite bedroom is elegantly furnished for optimal comfort and privacy.

Every detail has been considered to create a welcoming and supportive environment where residents can truly thrive.

Care Provided by Queens Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1625
  • Self-Funded Nursing Care: from £1600

*All fee’s are based on a pre-admission assessment conducted by the team at Queens Court Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Queens Court Care Home to find out the exact price for your requirements.

Contact Queens Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Queens Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Daniela Caprioara (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (90)

Visiting

  • Queens Court welcome visitors to Queens Court Care Home. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

9.7

Queens Court Care Home has a Review Score of 9.7 (9.669) out of 10, based on 68 reviews in the last 2 years.
Over all time Queens Court Care Home has 150 reviews.

Overall Experience
  • 104
  • 32
  • 7
  • 3
  • 4
Date Published
  • 150
  • 14
  • 34
  • 68
  • 82
Reviewer Connection to Queens Court Care Home
  • 52
  • 27
  • 9
  • 8
  • 6
  • 6
  • 5
  • 5
  • 5
  • 5
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 150, showing 61-80
Review from S L (Regular Volunteer) published on 22 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been a volunteer since September, I am thoroughly enjoying my time here. It makes my day seeing the smiles on some of the residents' faces. They love the activities, they all come alive, like children they all want to take part.
It is lovely to see.
The staff are so patient, the activities
manager is fabulous always thinking of new things to entertain them.
Reply from Sia Lebbie, Reviews Team at Queens Court Care Home
Thank you so much for dedicating your time as a volunteer and for sharing your positive experience with us. Your commitment to making a difference in the lives of residents is truly appreciated.
It…
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Review from Jan F (Sister of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister moved into Queens Court Care Home in April 2023. With support from the kind and caring staff, she has been able to settle in well and benefit from all the facilities on offer. 
She enjoys taking part in the varied programme of activities, including chair-based exercises, quizzes and a range
of musical entertainment and themed events. 
In the warmer weather, the lovely garden has been her favourite place to sit and spend time with visitors. 
As a family member, I am always made very welcome and also kept up to date regarding my sister's health and well-being. 
Thank you to all at Queens Court.


 

Reply from Sia Lebbie, Marketing Executive at Queens Court Care Home
Your feedback on Queens Court Care Home is highly appreciated  It brings us immense joy to learn that your sister has settled in well and is enjoying the various activities and facilities we provide.…read more
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Review from Ray H (Son of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad lives at the care home and loves everything. Me and my family enjoy it very much too. I'm very impressed with the activities.
Reply from Sia Lebbie, Marketing Executive at Queens Court Care Home
Dear Ray, we're thrilled to hear that your dad enjoys living at our care home and that your family shares in the positive experience. Your satisfaction is important to us, and we're particularly glad…read more
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Review from Laura T (Sister of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been at Queens Court for many years now, and the care and support they give him, and my sister and myself, is second to none! All the staff I’ve ever met are so caring and patient, especially the lovely lifestyle lead - she really is amazing! She’s taken my brother under her wing and
takes him out, chooses new clothes with him, sorts his room out with new bed linen, etc - a truly wonderful person. I can’t thank everybody enough there. I live quite a way away so very rarely visit my brother at Queens Court, but knowing he is so cared for makes me feel very confident that I did the right thing choosing Queens Court, and I don’t feel quite so guilty that I don’t see him a lot! Thanking all the lovely staff there - you’re all so special!
Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home
Thank you for taking the time to leave such a wonderful review about our home. Our manager and the team at Queens Court are dedicated to supporting those who live at the home and their loved ones. We…read more
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Review from Paul S (Son of Resident) published on 1 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I write to express our grateful appreciation from our family for the lovely efforts by the staff at Queens Court (especially one staff member in particular) for the food, birthday cake and birthday decorations put out for our mother on her 89th birthday last Saturday 25/11/23 and providing an area for
all our family and children to share this special day with Mum and Dad. Thank you kindly.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home
Thank you for taking the time to leave a review for Queens Court Care Home, it's wonderful to hear about the lovely birthday party and we're glad everyone enjoyed the occasion.
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Review from Maria P (Granddaughter of Resident) published on 10 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We love visiting Nan, it’s a very welcoming and family-friendly care home. The staff are lovely and very attentive. The fireworks night was amazing, the fire eater was fantastic. We have attended a lot of the family days and they always make us feel very welcome.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home
Thank you for taking the time to leave such a lovely review about Queens Court Care Home and your experiences of our care and facilities. We are so pleased to hear that you enjoy our events as we are…read more
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Review from John S (Son of Resident) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted here last Friday. She came from the hospital (2 months stay). She was in an extremely poor condition. In only 5 days of being here, her health has greatly improved, she is eating more and her mental health has improved. All staff here have been wonderful. Her room is lovely. Thanks
to all in your care home. Special mention to one particular member of staff (nurse).
Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home
Thank you for taking the time to leave a review for Queens Court Care Home. We are so pleased to hear about the positive experience you've had so far at the home and that your mother's health is…read more
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Review from H T (Brother of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care and attention are of a high standard. My brother is happy in the care home.
Reply from Abigail Draper, Marketing Manager at Queens Court Care Home
Thank you for your lovely feedback about our home, Queens Court. We're glad to hear that yourself and loved one are happy with the home and the facilities.
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Review from G F (Daughter of Resident) published on 23 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy at the home. The staff are very caring and are always happy. I feel that my mum is very safe, so I do not worry about her. I can't thank the staff enough for all their care.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home
We are so pleased to hear that your mum is happy here at Queens Court Care Home and that this is reassurance for you as well. The residents and their loved ones are always at the heart of everything…read more
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Review from Peter H (Partner of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I attended the Silver Sunday event that was organised by the home on Sunday the 1st of October. This was organised by a particular member of staff and it was excellent.
We started off with a Sunday roast that was absolutely delicious and then followed by a gateau and ice cream. Plenty to eat and drink
with more for those that wanted it.
The entertainment was first class and the large audience was very appreciative of the dancing and singing girls group. What was nice was that the group of girls encouraged the elderly residents, where possible, to get up and dance or sing. It was lovely to see these residents totally immersed in this equals great therapy. We then had sandwiches and the most unbelievably delicious strawberry tarts.
Well done to the particular member of staff and her colleagues for a fantastic afternoon and our mum absolutely loved it.
A great standard so I won’t hesitate to attend further events and thoroughly recommend Queens Court.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home
Thank you for taking the time to leave such a lovely review about the team and our home. We are so happy that you enjoyed the event; organising exciting and entertaining events at Queens Court is…read more
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Review from Y H (Daughter of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father seemed to have a good stay and didn't have any complaints.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home
Thank you for taking the time to leave a review about our home and we are glad your father enjoyed his stay.
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Review from Jill E (Daughter of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care home. Seems to be improving all the time. Mum has been at Queens Court for just over a year and to date I cannot fault them. It was Mum's Birthday and I could not be with her this year due to a health issue myself. But the home looked after Mum very well on the day and even sent me a picture
of Mum with a glowing smile, surrounded by gifts and cards.
As it takes me over an hour to get to the home I cannot attend as often as I would like, but whenever I phone there is an immediate response to the phone. The receptionist is brilliant. I can email a letter and the receptionist will print it off and get delivered almost immediately.
The maintenance guy is brilliant and nothing is too much trouble whether it is me or Mum who asks.
All the residents are kept busy by the activity team with constant stimulation and regular entertainment. The themed tea party was amazing.
There is also a great hair salon and a mobile beautician.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home
Thank you so much for taking the time to leave a review for our home. We're so happy to hear that your Mum is happy at Queens Court Care Home and that you both enjoy and are able to take part in so…read more
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Review from D C (Great-Niece of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a friendly face and my relative likes all the carers. They take the time to get to know all the residents and tailor their needs at the home to their liking or disliking. Easy to speak to carers about any issues they always keep in contact if any issues arise.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home
Thank you for leaving such a positive review for the home, we very much appreciate you taking the time to do so. We're happy to hear your positive feedback and we'll ensure that the team at the home…read more
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Review from J O (Daughter of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely friendly caring home that organises lots of activities for residents. At the Mad Hatters Tea Party today it was wonderful to see the residents laughing singing and dancing. Well done to the Manager and her team for another excellent afternoon.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home
We're so happy to hear your feedback about Queens Court Care Home, its manager and the team. We certainly love putting on events at the home, so we're glad to hear they are enjoyed.
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Review from J M (Daughter of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I want to congratulate the entire staff for their outstanding care and support to all the residents of Queens Court Care Home. Especially activities, animal therapy, the receptionist is the first point of contact, repairs/decorating, nursing staff, staff nurses and laundry staff. Everyone has pulled
together and has made and my mother and I appreciate the Queens Court's surroundings for many years,
Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home
We can't thank you enough for your lovely review which we have passed on to the Manager and the rest of the team at the home. It is really lovely to receive such a thoughtful review about the team,…read more
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Review from P C (Friend of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
The daytime carers I have experienced when visiting have been lovely. But I have witnessed the nighttime carers being rough with my friend, when getting her on and off the commode and also when helping her into bed. Banging her head against the headboard and hurting her legs when lifting them. Leaving
her in tears and she's then anxious about calling them during the night. The 1-star rating relates to night carers only.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home
We take pride in the high standard of person-centred care our dedicated team provide - this can be seen in our other reviews, review score and CQC rating. We welcome feedback, positive or negative as…read more
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Review from Lynda D (Friend of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My friend has been a resident since February and has been treated abysmally by most staff right from the start. She has to wait sometimes up to 2 hours when she calls for the commode and is often told she should wait because it's meal time or meds time, who can decide what time they will need the toilet?
Several of the staff are so rough with her that she's afraid to let them put her to bed. Many staff have no idea how to use the necessary hoist and she, or her visitors, have to tell them how. She is afraid to have her grievances escalated for fear of repercussions, this fear has been confirmed by a few of the good members of staff. There are often days when she actually gets forgotten at meal times, she doesn't need help so it's not as though they have to spend time with her, just give her her meal.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home
We take pride in the high standard of person-centred care our dedicated team provide - this can be seen in our other reviews, review score and CQC rating. We welcome feedback, positive or negative as…read more
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Review from M H (Ex Family Member) published on 6 September 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
I've written two reviews on other platforms, but was asked to remove one as they weren't happy I wasn't happy! That's not what reviews are about! So I wrote another, saying I would give a good review when it was up to standard. Especially what the price is these days. I cannot see the second review!
I will report to Local Guiding, Trip Advisor and Google.
Every time I enter the doors, I feel suffocated by lack of air and depart with a headache! This isn't my imagination. Apart from the animosity from some staff and not one visit have I had without a confrontation. People are afraid to speak up as they fear their relative etc. will have poor treatment.
I really try to avoid the few staff who are insecure and unhappy in their work/life. Some are dedicated and kind. I'll continue this review when I've had time there with no problems. 3/5 now, shouldn't be this difficult.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home
At Queens Court Care Home we take pride in our high standard of person-centred care which our dedicated team at the home provide - this can be seen in our other reviews, our review score and our CQC…read more
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Review from Caroline H (Regular Volunteer) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely fantastic fete at queens court today 15/7/23. I am a volunteer and every time I am amazed at the effort the activities coordinator and team put into organising and hosting of such wonderful events. The smiles and joy I witnessed are priceless. The activities lady has an incredible connection
with residents, family, friends and associates. Her energy and enthusiasm make a massive difference to all who encounter her! You are simply incredible!
Reply from Abigail Draper, Customer Relations Team at Queens Court Care Home
Thank you for taking the time to leave a review for Queens Court Care Home, your feedback is very much appreciated. We're so pleased to hear about your experiences with the lifestyle team and the…read more
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Review from A G (Daughter of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Wouldn’t recommend this place to anyone, it was cold with the heating broken but nobody to fix it, the food was only occasionally good, activities for residents were minimal, and junior staff hardly interacted with residents apart from undertaking personal needs. Staff hygiene at meal times was poor
with staff serving food with long hair flowing. Staff didn’t take into account residents' needs with no thought given to their personal dignity or safety. Only one member of the staff in the residential area fulfilled her job with excellent care. Written complaints went to Management on two separate occasions, when talking to the manager she came across as defeated not giving a confident reply. The facilities are poor, the snack trolley that is seen in photos is locked away outside working hours. The residential area has a tired appearance and doesn’t live up to the photos that are shown.
Reply from Diana Moraru'Manole, Queens Court Care Home General Manager at Queens Court Care Home
At RCH, we value feedback, therefore your review is very important to us. Thank you for taking the time to share your views and we want to express our sadness that on this occasion the service you…read more
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Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 68 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 64 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.669 for Queens Court Care Home is calculated as follows: ( (635 Excellents x 5) + (107 Goods x 4) + (35 Satisfactorys x 3) + (15 Poors x 2) + (11 Very Poors x 1) ) ÷ 803 Ratings = 4.669
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queens Court Care Home is based on 64 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 64 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Oct 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

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Meet the Team (3)

Daniela

Daniela Caprioara

Job Title: General Manager Joined: 2023

Daniela joined the Queens Court family in 2023 as the home's Deputy Manager and has recently taken the role of the home’s General Manager.


As a Registered Nurse, Daniela has over ten years of experience within the Health and Social Care sector in Clinical and Managerial roles within the NHS and also the private sector.


“As the General Manager here at Queens Court Care Home, I'm committed to providing our residents with the best care possible in a compassionate and understanding way. I strive to create a happy, fun, friendly and familiar atmosphere and environment for the well-being of all.


My role is complex and involves a range of responsibilities that ensure our home runs smoothly and that the residents get the support they need. As the home’s manager, I genuinely care about our residents, the team and the wider care home community. I’m proud to be the manager of Queens Court, it’s a lovely place to work. The community culture of home shapes our values, beliefs and dedication of the staff who put the needs and preferences of residents at the centre of everything they do. At Queens Court, we provided an inclusive and welcoming environment for all, residents, their families and loved ones, staff and professionals.”


When Daniela isn’t at home, she enjoys nothing more than getting lost in a good book or taking a long swim to clear her mind, release stress, and rejuvenate her spirit.

Diana

Diana Moraru – Manole

Job Title: Operations Director Joined: 2022

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!

Liza

Liza Street

Job Title: Activity Co-ordinator Joined: 2017

After 25 years of a legal professions I was looking to change my career and do something local within my community to make a difference.
I stumbled upon Queens Court Care Home for vacancies and was offered the position of Activities Co-ordinator.


I have been in my role for 4 years, and have loved every minute. I have learned it is not just a job but a vocation and this has helped me to find my place in the community.


What I love about my role is that I am able to make a difference to our residents’ lives and their families. Anther important part of my role is bringing together the local community as a whole.


I was recently honoured that as testament and in recognition of my role and what I've achieved within the role as Queens Court's Activities Co-ordinator I recently won the Pride of Essex, Unsung Hero Award 2020, to which I was blown me away!


I hopefully look forward to welcoming you to our Home.

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