Queens Court Care Home

52 Lower Queens Road, Buckhurst Hill IG9 6DS
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9.7 165 Reviews
  • Queens Court Care Home, Buckhurst Hill
Welcome to Queens Court Care Home, where exceptional Nursing, Residential, and Dementia care is delivered with warmth and a personal touch. The dedicated team of nurses, carers, and support staff works collaboratively to provide individualised care that meets each resident's unique needs, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Queens Court, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support.

Part of the heartbeat of the home is a passion for great food. The talented Culinary Team craft nutritious and delicious seasonal menus daily, enhancing the well-being of residents with every meal.

The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities. The vibrant activities programme is tailored to enrich the lives of residents, offering diverse options to match individual interests and abilities. From exploring the beautifully landscaped gardens and taking local excursions, to participating in creative workshops, there’s always something enjoyable to do.

You’ll find the home is laid out over two floors and offers a warm and inviting environment. With modern living spaces, shared areas, and a focus on community, it provides a nurturing atmosphere enriched by engaging activities and beautiful garden surroundings.
The home is thoughtfully designed with recently updated facilities, including a bar, lounges, a hair salon, and a Namaste room. Each ensuite bedroom is elegantly furnished for optimal comfort and privacy.

Every detail has been considered to create a welcoming and supportive environment where residents can truly thrive.
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Care Provided by Queens Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1870
  • RESPITE Self-Funded Residential Dementia Care: from £1815
  • RESPITE Self-Funded Nursing Care: from £1870

*All fee’s are based on a pre-admission assessment conducted by the team at Queens Court Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

The price(s) shown are provided by the care home. Contact Queens Court Care Home for full pricing details and T&Cs.

Contact Queens Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Queens Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Daniela Caprioara (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (90)

Visiting

  • Queens Court welcome visitors to Queens Court Care Home. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Queens Court Care Home Reviews (165)

9.7

Queens Court Care Home has a Review Score of 9.7 (9.701) out of 10, based on 62 reviews in the last 2 years.
Over all time Queens Court Care Home has 165 reviews.

Overall Experience
  • 117
  • 32
  • 8
  • 3
  • 5
Date Published
  • 165
  • 14
  • 27
  • 62
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Reviewer Connection to Queens Court Care Home
  • 53
  • 32
  • 12
  • 8
  • 7
  • 6
  • 6
  • 6
  • 5
  • 5
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 165, showing 21-40
Review from Margaret D (Daughter of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After having moved my father from a previous home to Queens Court, I couldn't have wished for a better place for him. He was made to feel completely happy and treasured; a wonderful gift. Thank you.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your lovely review. We're so pleased to hear that your father feels happy and valued at Queens Court-it truly means a lot to us. Your kind words are a wonderful acknowledgment for the whole team, and we're grateful for your trust.
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Review from Sandra G (Niece of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have the highest regard for staff at Q.C.C.H. Since 16/1/23, our Aunt has been with them. They have looked after our aunt, emotionally and physically, also supporting us. Ever more so now she is coming to the end of her life, always having time to talk with us and have a laugh. Management are always
polite, but we don't come into contact with them very often.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your kind words. We're so pleased your aunt has been cared for with compassion and that you've felt supported as a family. Our General Manager, is always happy to see you and her door is open should you ever need anything.
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Review from Maxine P (Daughter of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Queens Court Care Home is very well run, very comfortable and very friendly staff, always ready to help. Mum's very well looked after. We wouldn't have picked this care if it wasn't good enough for our lovely mum.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your kind words. We're so pleased to hear that you feel confident in the care your mum receives and that you've found Queens Court to be well run, comfortable, and friendly. Your trust means a great deal to us, and we're honoured to be looking after your lovely mum.
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Review from D W (Partner of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very friendly and all the carers are unfailingly kind. The lifestyle lead does a fantastic job and organises many different fun events for the residents. The nursing staff are very diligent in ensuring resident's medical issues are addressed. The reception staff always offer a cheerful welcome.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your lovely review. We're so pleased to hear that you've found the home friendly and our team consistently kind and welcoming. It's wonderful to know the Lifestyle Lead's events are enjoyed and that our nursing staff's diligence is recognised. Your kind words will be shared with the whole team, including our cheerful reception staff, who will be delighted by your feedback.
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Review from C G (Nephew of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is satisfactory.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your review and for awarding five stars across all categories. We're so pleased to know that you are happy with all aspects of the home and the care provided. Your feedback is greatly appreciated and will be shared with the whole team, as it means a lot to know our efforts are recognised.
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Review from D D (Husband of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my wife was admitted to Queens Court she was given wonderful care, and I, as a husband, was allowed to work with wonderful staff and wonderful managers. I will recommend anybody who needs a care home to be lucky enough to be admitted to Queens Court Care Home. I would like to express my thanks
to all the staff who help me, being kind to me and look after my lovely wife's care.
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Review from H G (Nephew of Resident) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find most things good and have no complaints.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your feedback! We're glad to hear you're happy with things overall. If you ever do have any suggestions or concerns, please don't hesitate to let us know-we're always here to help.
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Review from J C (Son of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
VE Day celebrations were well thought out and very enjoyable.
Entertainment laid on was very good.
Staff interactions were excellent.


Generally the home is of ok condition but could probably do with a bit of renovation & modernisation

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Review from Gillian W (Sister of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just been to the VE Day party at Queens Court in Buckhurst Hill. Great afternoons entertainment. Singing and dancing. Lots of cakes, sandwiches and drinks. Lots of happy faces. A good afternoon had by all. did a fantastic job organising it all.
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Review from Mike W (Son of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A fantastic VE Day celebration today organised by the care home activities team with dancers and singer with everyone included and what the manager and her amazing team did for everyone was superb! Highly recommend all the activities which includes everyone.
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Review from J H (Daughter-in-law of Resident) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have just celebrated the birthday of our uncle who is 89 years old today. The celebration included another resident and a member of staff. Lovely day with music and entertainment lots of lovely food.
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Review from M H (Granddaughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
One staff member in particular always puts on the most amazing events and makes such effort with all residents and visitors.
Amazing afternoon tea, with dancers and a singer, never disappoints. She even gave all the mums a little Mother's Day treat
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Review from Jason T (Grandson of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nans been here for a little over 1 month now & the transition for her hasn't been easy.
But everyone at Queens Court has been very helpful and supportive.


As for the activities, they are amazing. Everyday there are multiple activities and special occasions they go above and beyond!
Mother's Day

2025 they had singers, dancers
Plenty of drinks including cocktails
Cakes and food a plenty
The staff member who organises everything is fabulous


Really couldn't ask for more

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Review from Jon S (Son of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great Mother's Day sin dig with lovely entertainers and staff. Made to fell very welcome and served food and drinks with a smile.


Everyone happy with singing, dancing food and drinks - cakes a plenty

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Review from C G (Great-Niece of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had a lovely time with my great aunt at the st Patricks day horse race event. The staff were excellent as well as the cupcakes and drinks that were on offer. We will be sure to return for another event!
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Review from Julie R (Niece of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Hi had a fantastic experience on Friday visiting my aunt, the cockney event was fantastic.
Great choice of food, trip down memory lane with a good selection of music.
People very friendly a very positive experience, looking forward to many more.
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Review from Donna W (Daughter of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today's Cockney afternoon was fantastic. Lots of singing, dancing, laughter, food was amazing. A real interactive afternoon. the activities organiser, went above and beyond for all the residents and family members made to feel very welcome. Everyone left with joy in their hearts and memories. Memories
made with love and Joy this afternoon. We cannot thank you enough.
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Review from N B (Daughter of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are lovely especially the activities manager who is full of life fun and a positive warm personality. The carers are also caring, considerate and approachable.
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Review from T W (Daughter of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come to all events with my mum, shes has great time lots of fun, well look after.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you for your lovely feedback! We're so pleased to hear that you and your mum enjoy the events and that she has a great time. It's wonderful to know she feels well looked after-we look forward to welcoming you both to many more special moments!
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Review from L Y (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident up until February at Queens Court and my sister and family were always impressed with the care she received while there. Mum was always treated with dignity and was cared for by staff as though she were one of their own family. We are very grateful to everyone at Queens Court
and will miss them.
Reply from Abigail Draper, Customer Relations Team at Queens Court Care HomeThank you so much for your kind and heartfelt words. We're truly sorry for your loss and feel privileged to have cared for your mum during her time at Queens Court. It means a great deal to know that she was treated with dignity and felt like part of our extended family. Your gratitude will be shared with the whole team, who will be touched by your message.
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Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 62 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 58 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.701 for Queens Court Care Home is calculated as follows: ( (607 Excellents x 5) + (78 Goods x 4) + (24 Satisfactorys x 3) + (10 Poors x 2) + (16 Very Poors x 1) ) ÷ 735 Ratings = 4.701
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queens Court Care Home is based on 58 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 58 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Oct 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (2)

Daniela

Daniela Caprioara

Job Title: General Manager Joined: 2023

Daniela joined the Queens Court family in 2023 as the home's Deputy Manager and has recently taken the role of the home’s General Manager.


As a Registered Nurse, Daniela has over ten years of experience within the Health and Social Care sector in Clinical and Managerial roles within the NHS and also the private sector.


“As the General Manager here at Queens Court Care Home, I'm committed to providing our residents with the best care possible in a compassionate and understanding way. I strive to create a happy, fun, friendly and familiar atmosphere and environment for the well-being of all.


My role is complex and involves a range of responsibilities that ensure our home runs smoothly and that the residents get the support they need. As the home’s manager, I genuinely care about our residents, the team and the wider care home community. I’m proud to be the manager of Queens Court, it’s a lovely place to work. The community culture of home shapes our values, beliefs and dedication of the staff who put the needs and preferences of residents at the centre of everything they do. At Queens Court, we provided an inclusive and welcoming environment for all, residents, their families and loved ones, staff and professionals.”


When Daniela isn’t at home, she enjoys nothing more than getting lost in a good book or taking a long swim to clear her mind, release stress, and rejuvenate her spirit.

Diana

Diana Moraru – Manole

Job Title: Operations Director Joined: 2022

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Queens Court Care Home to verify any information. View our terms and conditions. Queens Court Care Home has an Enhanced Service - more info.