Queens Court Care Home

52 Lower Queens Road, Buckhurst Hill IG9 6DS
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9.7 150 Reviews
  • Queens Court Care Home, Buckhurst Hill
Welcome to Queens Court Care Home, where exceptional Nursing, Residential, and Dementia care is delivered with warmth and a personal touch. The dedicated team of nurses, carers, and support staff works collaboratively to provide individualised care that meets each resident's unique needs, ensuring they feel valued, supported, and empowered to live life to the fullest.

At Queens Court, the approach to dementia care is centred around personalised, meaningful engagement. The staff are trained to understand the unique needs of each resident, allowing them to create tailored care plans that foster independence while providing the necessary support.

Part of the heartbeat of the home is a passion for great food. The talented Culinary Team craft nutritious and delicious seasonal menus daily, enhancing the well-being of residents with every meal.

The home emphasises the importance of positive reminiscence, using each resident’s life history to create connections and encourage participation in familiar and new activities. The vibrant activities programme is tailored to enrich the lives of residents, offering diverse options to match individual interests and abilities. From exploring the beautifully landscaped gardens and taking local excursions, to participating in creative workshops, there’s always something enjoyable to do.

You’ll find the home is laid out over two floors and offers a warm and inviting environment. With modern living spaces, shared areas, and a focus on community, it provides a nurturing atmosphere enriched by engaging activities and beautiful garden surroundings.
The home is thoughtfully designed with recently updated facilities, including a bar, lounges, a hair salon, and a Namaste room. Each ensuite bedroom is elegantly furnished for optimal comfort and privacy.

Every detail has been considered to create a welcoming and supportive environment where residents can truly thrive.
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Care Provided by Queens Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 90 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1625
  • Self-Funded Nursing Care: from £1600

*All fee’s are based on a pre-admission assessment conducted by the team at Queens Court Care Home. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Queens Court Care Home to find out the exact price for your requirements.

Contact Queens Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Queens Court Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Daniela Caprioara (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (90)

Visiting

  • Queens Court welcome visitors to Queens Court Care Home. Please contact the home directly for the latest visiting arrangement.

Parking

  • Car parking is available

Queens Court Care Home Reviews (150)

9.7

Queens Court Care Home has a Review Score of 9.7 (9.669) out of 10, based on 68 reviews in the last 2 years.
Over all time Queens Court Care Home has 150 reviews.

Overall Experience
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Date Published
  • 150
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  • 68
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Reviewer Connection to Queens Court Care Home
  • 52
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  • 9
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  • 5
  • 3
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  • 2
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  • 1
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Total of 150, showing 141-150
Review from Richard A (Husband of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff of all types in the home have looked after my wife for over 3 years. Their care and expertise have always been excellent, giving me confidence that my wife is in a safe place amongst people who truly care.
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Review from K C (Daughter of Resident) published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On some days there seem to be a lot of agency staff who my mother is not familiar with. The regular staff are friendly and helpful, but when they are allocated to other departments my mother feels upset, it's nice for residents to see regular staff daily. The home is always clean and all the staff are
friendly too. The food is sometimes poor quality I.e cold hard toast but not all the time.
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Review from Sharon O (Daughter of Resident) published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Call button not working on arrival. Carer took 15 minutes to answer call button.
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Review from David O (Son of Resident) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad had a short day but was very well cared for. Very nice staff
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Review from Paul S (Son of Resident) published on 14 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is always clean and fresh smelling. Staff always kind and helpful.
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Review from Mary E (Friend of Resident) published on 12 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting my friend regularly since his admission four weeks ago. I always found him clean and cared for and meals provided regularly and drinks. He seems to be content there and doesn't complain of any ill treatment.
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Review from S H (Son of Resident) published on 26 September 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This home has had problems but since new management team has come in timings have improved a lot. My mum looks well, clean. She eats quite well but the food could be better. The staff on her ward are great with her and others. I had no regrets putting Mum in this home, unsure when problems started but
again no regrets now.
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Review from Sarah M (Wife of Resident) published on 21 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I do find that all the staff I am in contact with were all very helpful and caring to both residents and relatives. I really feel very happy to have my husband in that home and would recommend it to everyone I love!
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Review from Gaynor T (Daughter of Resident) published on 16 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister and I have nothing but praise for the staff in the dementia unit, and the latest management team, and of course some of the other staff on the unit next to it that we have come to know. Even though mother's dementia is taking more of a hold on her she is still thriving in other ways and looks
very well thanks to their wonderful care. They are very understanding of her needs and her personality. We are always contacted by the staff regarding anything to do with her health or any other needs she may have.
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Review from J W (Cousin of Resident) published on 1 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin was accepted by Queens Court after her house has a prohibition order place on it. The staff have been wonderful, helping her to settle in and advising us and listening to our worries and concerns regarding my relatives health and behaviour.
The family are so relieved that my relative is warm,
safe and out of her rodent infested house.
The day centre at Queens Court is a wonderful facility, providing entertainment activities and social contact.
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Current Review Score: 9.7 (9.669)

Overview of Review Score

The Review Score of 9.7 (9.669) out of 10 for Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 68 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 64 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.669 for Queens Court Care Home is calculated as follows: ( (635 Excellents x 5) + (107 Goods x 4) + (35 Satisfactorys x 3) + (15 Poors x 2) + (11 Very Poors x 1) ) ÷ 803 Ratings = 4.669
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Queens Court Care Home is based on 64 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 64 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Oct 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (3)

Daniela

Daniela Caprioara

Job Title: General Manager Joined: 2023

Daniela joined the Queens Court family in 2023 as the home's Deputy Manager and has recently taken the role of the home’s General Manager.


As a Registered Nurse, Daniela has over ten years of experience within the Health and Social Care sector in Clinical and Managerial roles within the NHS and also the private sector.


“As the General Manager here at Queens Court Care Home, I'm committed to providing our residents with the best care possible in a compassionate and understanding way. I strive to create a happy, fun, friendly and familiar atmosphere and environment for the well-being of all.


My role is complex and involves a range of responsibilities that ensure our home runs smoothly and that the residents get the support they need. As the home’s manager, I genuinely care about our residents, the team and the wider care home community. I’m proud to be the manager of Queens Court, it’s a lovely place to work. The community culture of home shapes our values, beliefs and dedication of the staff who put the needs and preferences of residents at the centre of everything they do. At Queens Court, we provided an inclusive and welcoming environment for all, residents, their families and loved ones, staff and professionals.”


When Daniela isn’t at home, she enjoys nothing more than getting lost in a good book or taking a long swim to clear her mind, release stress, and rejuvenate her spirit.

Diana

Diana Moraru – Manole

Job Title: Operations Director Joined: 2022

Essex Regional Operations Manager, Diana has a wealth of experience and knowledge from across Health and Social Care Sectors.


With over 16 years of experience, Diana started her career as a Health Care Assistant in a neurosurgical hospital and went on to train and qualify as a Nurse in Romania. Since coming to the UK in 2016 as a Nurse, Diana has had various roles leading up to her first General Manager role in 2017.


Diana’s experience in developing a team’s knowledge and skills through leadership and mentoring is something she is passionate about and is looking forward to supporting RCH Care Homes across Essex.


Another part of her role as Essex Regional Operations Manager that she loves is, ‘inspiring a great team to make further differences to the lives of the residents, making sure they are living their best life possible and that everyone feels it is a nice place to live and work; because it’s a home from home.’


Whilst not a work Diana enjoys travelling, keeping up to date with world news and being adventurous; this year she took part in a Sky Dive!

Liza

Liza Street

Job Title: Activity Co-ordinator Joined: 2017

After 25 years of a legal professions I was looking to change my career and do something local within my community to make a difference.
I stumbled upon Queens Court Care Home for vacancies and was offered the position of Activities Co-ordinator.


I have been in my role for 4 years, and have loved every minute. I have learned it is not just a job but a vocation and this has helped me to find my place in the community.


What I love about my role is that I am able to make a difference to our residents’ lives and their families. Anther important part of my role is bringing together the local community as a whole.


I was recently honoured that as testament and in recognition of my role and what I've achieved within the role as Queens Court's Activities Co-ordinator I recently won the Pride of Essex, Unsung Hero Award 2020, to which I was blown me away!


I hopefully look forward to welcoming you to our Home.

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