Queens Court Care Home

My mum has only been in Queens Court for 3 weeks, it went so smoothly because all the staff are so nice phoning me to tell me how she is. The manager has made this easy for me I've looked after mum for four and a half years so to have to put her here was frightening but I needn't have worried.

Staff are very caring and dad is happy and well. I cannot praise enough the attention given to my father and I am thankful that he has been placed in Queens Court.

Great to see my great aunt looking so well. The staff are lovely. Very pleased with everything.

Just want to say what an amazing events manager the home has. We can't thank her enough for all the hard work she puts in. With what is going on right now with Covid-19 but also all year round. It's been very hard not being able to see our nana. But the events manager has gone out of her way to make it possible for us. She really is a credit to the home.

We are very grateful to all the staff who care for my mum.

My mother-in-law has been a resident at Queens Court for almost 18 months and during that time she has received good care and attention from the nurses, carers and support staff. In particular, the activity staff have been highly attentive to ensure that she and other residents are kept entertained and amused by organising tea parties, BBQ, singing afternoons, and visits from local schools and pet centres. During the lockdown, the home cannot accept visitors, so they have set up a number of methods for loved ones to keep in contact, this has involved FaceTime calls, Skype, phone calls and window visits, all of which helps us to share some time with her. Mother-in-law had a hip replacement during March, and the nurses and carers have been very helpful in getting her mobilised again with her frame, she has also been moved to another room nearer to the nurses station so she can more easily be monitored and chat to the staff which she really enjoys.

Mum has been shown such kindness and understanding by the staff of Queens Court. The environment is very friendly, and Mum looks forward to her visits. There is always something happening at Queens Court from reindeer at Christmas to shopping trips and parties. My heartfelt thanks for your kindness.

Overall the last year of my brother was satisfactory. He was cared for in daily needs, but sometimes made to wait many hours to have a fresh nappy. As relatives, we witnessed this, wet bed and his distress. To our knowledge, 3 carers made him feel important. He began to shine when activity ladies involved him in events, playing guitar and writing music. They spoke to him daily and encouraged him in joining in. For these ladies, I have much to be thankful for.

Parking sometimes difficult - needs white lines.

To all the staff at Queens Court Nursing Home, thank you all very much for taking such good care of my uncle and for your kindness. Thanks to all nurses, carers, cleaners, to those who do the laundry and the cooks. Thank you for the atmosphere where happiness is the key.

My mother was a resident at Queens Court Nursing Home for 18-months, up until her death in October 2019. She was 104! During her stay, she was quite happy and made friends with many of the staff. The activities staff were particularly good and worked extremely hard. She also enjoyed the visits from the various animals.

Activity staff organise visits for lunch, shopping and local outings to provide stimulation and a feeling of belonging in the community.

The staff are attentive and caring and professional. Both my mother and father-in-law were treated with respect and dignity to the very end.

We were recommended this home for palliative care, we're so pleased we chose it.

When I first visited the home for my mum, I was welcomed by the manager and staff with a good feeling. I was shown the room that my mother will be staying. Room a bit small for mum's needs but it is was a bright room and nicely decorated. Bed a bit worn but could be replaced in time. Food is very good, so is the activities, my mum enjoys the bingo and the singing, ladies afternoon teas. It's a lovely home and my mother is very happy here. 9 months my mother has been here and am more pleased to see her so happy. Staff are very good. They work so hard to provide a service 24/7. The manager is very nice and understanding.

Of all the local homes we visited, Queens Court ticked all our boxes: Pleasant, accessible room, friendly welcoming staff, catering that panders to a demanding diabetic 90-year-old and an assurance that she is in safe hands. We have not been disappointed.

Staff are all friendly, welcoming and helpful. It is lovely to know Mum is being so well cared for.

My mother spent the last 12 weeks of her life at Queens Court Nursing Home. The home has a dynamic and efficient manager who is very proactive in addressing any queries/problems that residents have. She has an open door policy and was always accessible to us. Whilst, on occasion the care staff could have done with another member of staff on duty, the level of care that was provided by the team was outstanding and my mother said that when she had passed away I was to tell the staff that she had felt loved and very well cared for during her time there. My mother's dignity was protected and her wish to be tended only by female staff for personal care was respected at all times. The quality of food was excellent and the rooms were kept spotlessly clean by a dedicated cleaning team. The entertainment provided for residents was varied and my mum said that her best day at the home was when pygmy goats were brought in for residents to cuddle and feed. This is an outstanding home.

Excellent care with a great attitude. Very sympathetic in the final days of my mother's life. I cannot speak highly enough of the management or staff.

I can’t imagine how they would have been speaking and shouting at people if I wasn’t there. To be a carer you are supposed to be caring and this lady was put out by every request and couldn’t have rolled her eyes anymore. Really shocking and concerning.