Submit a Review for Marie Louise House
Newton Lane, Romsey, SO51 8GZ
View full details of Marie Louise HouseLatest Reviews for Marie Louise House
19 February 2026
From the friendly welcome at reception, to the professional staff, Marie Louise House provides an excellent environment for our mother. They keep us well informed about her condition and she appreciates the care received. We are very happy.
12 February 2026
Lounge chairs a bit shabby. Food tables require some maintenance.
12 February 2026
My wife has been at Marie Louise House since November 2025 on the Nightingale unit, as she has Alzheimer's. At Marie Louise House, the staff really care about my wife and her fellow residents. I and my family have all experienced many of the team members who go way beyond their designated roles to
ensure my wife is as happy as possible, whilst being safe and healthy as she can be. Whether that is knowing her name, saying hello and asking how she is to engage her in activities. This is true whether they work in any department.
06 February 2026
My mother moved to Marie Louise House in September 2025. She settled in quickly. The staff are polite caring and treat her with dignity and respect. They listen to any concerns and do their best to address them. The home is very clean, spacious and airy. We are happy with our choice.
06 February 2026
Helpful, cheerful staff. Lovely atmosphere. Good food, warm and welcoming.
05 December 2025
My Mother has been in Marie Louise Home for almost a year.
I cannot fault the care shown by the care staff - they are patient, compassionate and kind especially as my Mother has deteriorated greatly in her health over the last couple of months.
The staff are always friendly and pleasant and some
in particular are exceptional without naming names. It is good that there is very little evidence of agency staff which makes it easier to get to know that staff looking after Mum.
The food is excellent and always hot and well cooked.
The rooms are comfortable and spacious enough for the needs of elderly people.
My only complaint would be the complete lack of communication from the management of the home. I have e-mailed with queries on funding which have not been replied to and there has been no official feedback to me on my Mother's health etc since she went in last year. Luckily the nursing staff make up for this shortfall.
19 May 2025
Exceptional care provided for my mum in her 9th decade.
16 April 2024
Our experience of the home was outstanding. My Mother was very well cared for and very happy in the short time she spent here before she passed away.
We will be forever grateful that Mum's experience was so happy and reflects our final memories of her.
25 March 2024
My mother was brought into Marie Louise a month ago after a fall. I cannot praise the staff and facilities highly enough. She is so very happy and it is a joy to see how relaxed and comfortable she is. The many and varied activities have proved a very important part of her day - she is so enjoying
the company and stimulation.
She enjoys every aspect of her day and she seems not to want to return home! Such caring and kind staff.
Highly recommended.
13 March 2024
After a bad fall at home, my grandmother decided to go to Marie Louise House for some respite. She is having a great time. The staff have been so kind and respectful. The food has been amazing and there are always fun and engaging activities for the residents to get involved with if they wish. Her
room is fantastic and there’s a really relaxed atmosphere in the home. Communication with the home has been fantastic. It provides such peace of mind knowing that she is being well cared for and nurtured back to health. She describes it as being on holiday! We love going to visit her and it’s lovely seeing how the staff interact with all of the residents.
08 May 2023
The moment I entered Marie Louise House I knew this was going to be a wonderful place for my mum. Although sadly she only had a short stay, the staff were always so kind, caring and professional and showed amazing attention and dignity during her final hours. A lovely care home ran by lovely staff.
17 January 2023
My Mum was here from September to December 2020, where she received wonderful support for Alzheimer's and lovely care at end of life as we couldn't visit due to Covid.
Dad was moved here in July 2020 from hospital after a massive stroke in May.
The staff ensured that Mum and Dad saw each other
every day despite being on different wards, Dad was the only person Mum could connect with due to her disease.
The staff supported Dad through his grieving during our enforced absence.
All staff, including admin, were so supportive of our family and we really can't thank them enough.
One member of staff attended Dad's funeral today on her day off and we really appreciate it and understand that others wanted to attend but current staff pressures made this impossible.
You are an amazing team and I thoroughly recommend you to anyone facing the hard decision of finding suitable residential care for a loved family member.
22 September 2022
My mother has been at Marie Louise House, Romsey since April 2022 and I have nothing but praise for this home.
Mum (who has dementia) has rallied enormously since moving into the home and every time I ask her what she thinks of the home, she always says that she loves it and wishes to end her days
there.
The care, food, support staff and everything about the home is perfect for Mum. The setting is wonderful - quiet, safe and secure and I am so pleased that we chose this home for Mum.
21 September 2022
This is such a great nursing home, I can't fault it. The staff are more than staff to the residents, they care so much for the residents and the home is run brilliantly. It's clean and bright and has a well-planned schedule of activities. The staff are excellently trained and thoughtful. My mum is
really happy there and so are well.
15 September 2022
Always very helpful staff. Particularly in helping me arrange Mum's birthday party.
15 September 2022
Overall, I am extremely happy with our experiences over the past 18 months.
28 October 2021
Always kind and caring in my experience. I think there is sometimes a break in communications regarding some aspects of my mother's care, however, outweighed by the warmth and genuine desire to do a good job! I think there is an opportunity to broaden the activities perhaps.
17 September 2021
My husband and I decided to relocate my aunt from her existing care home to Marie Louise. From the very first contact, our experience was positive. They helped facilitate what was a complicated and challenging move and were there for us and our aunt at every turn. Once she arrived at Marie Louise
our best hopes for what she would experience were more than realised. The professionalism of the staff, the attention they pay to our aunt and the level of contact and engagement we receive have been nothing short of outstanding. The home is immaculate and professionally run. Attempts to discuss ongoing care issues etc. with the manager and her staff have been welcomed and encouraged. Both my husband and I have previous experience of care homes, with our parents and grand parents having spent time in other facilities. We therefore feel we are well qualified to comment on how Marie Louise is run. It is an excellent, well run and professionally managed care home.
09 March 2019
A surprisingly good experience.
07 March 2019
All the staff is wonderfully caring. We feel blessed that we found Marie Louise house. Everything in the home is beautifully presented and looked after and looks clean and attractive.
Latest Reviews for Marie Louise House
19 February 2026
From the friendly welcome at reception, to the professional staff, Marie Louise House provides an excellent environment for our mother. They keep us well informed about her condition and she appreciates the care received. We are very happy.
12 February 2026
Lounge chairs a bit shabby. Food tables require some maintenance.
12 February 2026
My wife has been at Marie Louise House since November 2025 on the Nightingale unit, as she has Alzheimer's. At Marie Louise House, the staff really care about my wife and her fellow residents. I and my family have all experienced many of the team members who go way beyond their designated roles to
ensure my wife is as happy as possible, whilst being safe and healthy as she can be. Whether that is knowing her name, saying hello and asking how she is to engage her in activities. This is true whether they work in any department.
06 February 2026
My mother moved to Marie Louise House in September 2025. She settled in quickly. The staff are polite caring and treat her with dignity and respect. They listen to any concerns and do their best to address them. The home is very clean, spacious and airy. We are happy with our choice.
06 February 2026
Helpful, cheerful staff. Lovely atmosphere. Good food, warm and welcoming.
05 December 2025
My Mother has been in Marie Louise Home for almost a year.
I cannot fault the care shown by the care staff - they are patient, compassionate and kind especially as my Mother has deteriorated greatly in her health over the last couple of months.
The staff are always friendly and pleasant and some
in particular are exceptional without naming names. It is good that there is very little evidence of agency staff which makes it easier to get to know that staff looking after Mum.
The food is excellent and always hot and well cooked.
The rooms are comfortable and spacious enough for the needs of elderly people.
My only complaint would be the complete lack of communication from the management of the home. I have e-mailed with queries on funding which have not been replied to and there has been no official feedback to me on my Mother's health etc since she went in last year. Luckily the nursing staff make up for this shortfall.
19 May 2025
Exceptional care provided for my mum in her 9th decade.
16 April 2024
Our experience of the home was outstanding. My Mother was very well cared for and very happy in the short time she spent here before she passed away.
We will be forever grateful that Mum's experience was so happy and reflects our final memories of her.
25 March 2024
My mother was brought into Marie Louise a month ago after a fall. I cannot praise the staff and facilities highly enough. She is so very happy and it is a joy to see how relaxed and comfortable she is. The many and varied activities have proved a very important part of her day - she is so enjoying
the company and stimulation.
She enjoys every aspect of her day and she seems not to want to return home! Such caring and kind staff.
Highly recommended.
13 March 2024
After a bad fall at home, my grandmother decided to go to Marie Louise House for some respite. She is having a great time. The staff have been so kind and respectful. The food has been amazing and there are always fun and engaging activities for the residents to get involved with if they wish. Her
room is fantastic and there’s a really relaxed atmosphere in the home. Communication with the home has been fantastic. It provides such peace of mind knowing that she is being well cared for and nurtured back to health. She describes it as being on holiday! We love going to visit her and it’s lovely seeing how the staff interact with all of the residents.
08 May 2023
The moment I entered Marie Louise House I knew this was going to be a wonderful place for my mum. Although sadly she only had a short stay, the staff were always so kind, caring and professional and showed amazing attention and dignity during her final hours. A lovely care home ran by lovely staff.
17 January 2023
My Mum was here from September to December 2020, where she received wonderful support for Alzheimer's and lovely care at end of life as we couldn't visit due to Covid.
Dad was moved here in July 2020 from hospital after a massive stroke in May.
The staff ensured that Mum and Dad saw each other
every day despite being on different wards, Dad was the only person Mum could connect with due to her disease.
The staff supported Dad through his grieving during our enforced absence.
All staff, including admin, were so supportive of our family and we really can't thank them enough.
One member of staff attended Dad's funeral today on her day off and we really appreciate it and understand that others wanted to attend but current staff pressures made this impossible.
You are an amazing team and I thoroughly recommend you to anyone facing the hard decision of finding suitable residential care for a loved family member.
22 September 2022
My mother has been at Marie Louise House, Romsey since April 2022 and I have nothing but praise for this home.
Mum (who has dementia) has rallied enormously since moving into the home and every time I ask her what she thinks of the home, she always says that she loves it and wishes to end her days
there.
The care, food, support staff and everything about the home is perfect for Mum. The setting is wonderful - quiet, safe and secure and I am so pleased that we chose this home for Mum.
21 September 2022
This is such a great nursing home, I can't fault it. The staff are more than staff to the residents, they care so much for the residents and the home is run brilliantly. It's clean and bright and has a well-planned schedule of activities. The staff are excellently trained and thoughtful. My mum is
really happy there and so are well.
15 September 2022
Always very helpful staff. Particularly in helping me arrange Mum's birthday party.
15 September 2022
Overall, I am extremely happy with our experiences over the past 18 months.
28 October 2021
Always kind and caring in my experience. I think there is sometimes a break in communications regarding some aspects of my mother's care, however, outweighed by the warmth and genuine desire to do a good job! I think there is an opportunity to broaden the activities perhaps.
17 September 2021
My husband and I decided to relocate my aunt from her existing care home to Marie Louise. From the very first contact, our experience was positive. They helped facilitate what was a complicated and challenging move and were there for us and our aunt at every turn. Once she arrived at Marie Louise
our best hopes for what she would experience were more than realised. The professionalism of the staff, the attention they pay to our aunt and the level of contact and engagement we receive have been nothing short of outstanding. The home is immaculate and professionally run. Attempts to discuss ongoing care issues etc. with the manager and her staff have been welcomed and encouraged. Both my husband and I have previous experience of care homes, with our parents and grand parents having spent time in other facilities. We therefore feel we are well qualified to comment on how Marie Louise is run. It is an excellent, well run and professionally managed care home.
09 March 2019
A surprisingly good experience.
07 March 2019
All the staff is wonderfully caring. We feel blessed that we found Marie Louise house. Everything in the home is beautifully presented and looked after and looks clean and attractive.