Submit a Review for Marie Louise House
Newton Lane, Romsey, SO51 8GZ
View full details of Marie Louise HouseLatest Reviews for Marie Louise House
11 June 2026
I had a meeting with Linda (Asst Manager) on 26/05/26 in respect of Mum's care plans. The meeting was very productive, Linda was a great help, and Mum's care plans are such that I am happy she is receiving good care.
13 May 2026
My mum has been living at Marie Louise House for 4 years. I am very happy with care and support they have provided. I particularly want to praise the staff, for their engagement with my mum, which I believe has made my mum happy to be there.
11 May 2026
The Marie Louise House has cared for my mother over the last four years. They have been wonderful with her, and she has really been very happy there. The staff are welcoming when we visit, and understand mum's needs very well. The atmosphere in the home is very good, and this is down to the great
staff and the commitment they have. It's comfortable, secure, clean and bright.
26 April 2026
My mum has been resident here for a number of years and throughout that time the care she has recieved has been exemplary.
She has advanced dementia and the carers have quickly learnt how to look after her and respond to her needs.
Mum is always happy, clean and well dressed and clearly has a good
relationship with all the carers that look after her.
The home routines are adapted to fit mums needs, for example, as she takes a very long time to eat food is available for her most of the time and monitored to ensure adequate nutrition.
The home is very responsive to mums needs and proactive in providing the best care possible. Communication with the family on any issues, however minor, is always quick and clear.
In my opinion the care offered here is first class
02 April 2026
The staff are all very friendly and welcoming on every visit. The communal areas and my dad's room are always clean and tidy. It's good that every time we have a concern about my dad, it is taken seriously and dealt with promptly. My dad has been here 3 years now and I do believe it's the best care
he could receive in his condition.
02 April 2026
We first chose Marie Louise home as first impressions from the staff was lovely, they all were smiling and a very good atmosphere was felt, the home is in beautiful grounds. The home not only supported my mother they helped the family cope with the sadness of seeing my mothers declines. They made
all our visits to her so much easier. Overall we couldn't thank everyone enough.
19 February 2026
From the friendly welcome at reception, to the professional staff, Marie Louise House provides an excellent environment for our mother. They keep us well informed about her condition and she appreciates the care received. We are very happy.
12 February 2026
Lounge chairs a bit shabby. Food tables require some maintenance.
12 February 2026
My wife has been at Marie Louise House since November 2025 on the Nightingale unit, as she has Alzheimer's. At Marie Louise House, the staff really care about my wife and her fellow residents. I and my family have all experienced many of the team members who go way beyond their designated roles to
ensure my wife is as happy as possible, whilst being safe and healthy as she can be. Whether that is knowing her name, saying hello and asking how she is to engage her in activities. This is true whether they work in any department.
06 February 2026
My mother moved to Marie Louise House in September 2025. She settled in quickly. The staff are polite caring and treat her with dignity and respect. They listen to any concerns and do their best to address them. The home is very clean, spacious and airy. We are happy with our choice.
06 February 2026
Helpful, cheerful staff. Lovely atmosphere. Good food, warm and welcoming.
05 December 2025
My Mother has been in Marie Louise Home for almost a year.
I cannot fault the care shown by the care staff - they are patient, compassionate and kind especially as my Mother has deteriorated greatly in her health over the last couple of months.
The staff are always friendly and pleasant and some
in particular are exceptional without naming names. It is good that there is very little evidence of agency staff which makes it easier to get to know that staff looking after Mum.
The food is excellent and always hot and well cooked.
The rooms are comfortable and spacious enough for the needs of elderly people.
My only complaint would be the complete lack of communication from the management of the home. I have e-mailed with queries on funding which have not been replied to and there has been no official feedback to me on my Mother's health etc since she went in last year. Luckily the nursing staff make up for this shortfall.
19 May 2025
Exceptional care provided for my mum in her 9th decade.
16 April 2024
Our experience of the home was outstanding. My Mother was very well cared for and very happy in the short time she spent here before she passed away.
We will be forever grateful that Mum's experience was so happy and reflects our final memories of her.
25 March 2024
My mother was brought into Marie Louise a month ago after a fall. I cannot praise the staff and facilities highly enough. She is so very happy and it is a joy to see how relaxed and comfortable she is. The many and varied activities have proved a very important part of her day - she is so enjoying
the company and stimulation.
She enjoys every aspect of her day and she seems not to want to return home! Such caring and kind staff.
Highly recommended.
13 March 2024
After a bad fall at home, my grandmother decided to go to Marie Louise House for some respite. She is having a great time. The staff have been so kind and respectful. The food has been amazing and there are always fun and engaging activities for the residents to get involved with if they wish. Her
room is fantastic and there’s a really relaxed atmosphere in the home. Communication with the home has been fantastic. It provides such peace of mind knowing that she is being well cared for and nurtured back to health. She describes it as being on holiday! We love going to visit her and it’s lovely seeing how the staff interact with all of the residents.
08 May 2023
The moment I entered Marie Louise House I knew this was going to be a wonderful place for my mum. Although sadly she only had a short stay, the staff were always so kind, caring and professional and showed amazing attention and dignity during her final hours. A lovely care home ran by lovely staff.
17 January 2023
My Mum was here from September to December 2020, where she received wonderful support for Alzheimer's and lovely care at end of life as we couldn't visit due to Covid.
Dad was moved here in July 2020 from hospital after a massive stroke in May.
The staff ensured that Mum and Dad saw each other
every day despite being on different wards, Dad was the only person Mum could connect with due to her disease.
The staff supported Dad through his grieving during our enforced absence.
All staff, including admin, were so supportive of our family and we really can't thank them enough.
One member of staff attended Dad's funeral today on her day off and we really appreciate it and understand that others wanted to attend but current staff pressures made this impossible.
You are an amazing team and I thoroughly recommend you to anyone facing the hard decision of finding suitable residential care for a loved family member.
21 September 2022
This is such a great nursing home, I can't fault it. The staff are more than staff to the residents, they care so much for the residents and the home is run brilliantly. It's clean and bright and has a well-planned schedule of activities. The staff are excellently trained and thoughtful. My mum is
really happy there and so are well.
15 September 2022
Always very helpful staff. Particularly in helping me arrange Mum's birthday party.
Latest Reviews for Marie Louise House
11 June 2026
I had a meeting with Linda (Asst Manager) on 26/05/26 in respect of Mum's care plans. The meeting was very productive, Linda was a great help, and Mum's care plans are such that I am happy she is receiving good care.
13 May 2026
My mum has been living at Marie Louise House for 4 years. I am very happy with care and support they have provided. I particularly want to praise the staff, for their engagement with my mum, which I believe has made my mum happy to be there.
11 May 2026
The Marie Louise House has cared for my mother over the last four years. They have been wonderful with her, and she has really been very happy there. The staff are welcoming when we visit, and understand mum's needs very well. The atmosphere in the home is very good, and this is down to the great
staff and the commitment they have. It's comfortable, secure, clean and bright.
26 April 2026
My mum has been resident here for a number of years and throughout that time the care she has recieved has been exemplary.
She has advanced dementia and the carers have quickly learnt how to look after her and respond to her needs.
Mum is always happy, clean and well dressed and clearly has a good
relationship with all the carers that look after her.
The home routines are adapted to fit mums needs, for example, as she takes a very long time to eat food is available for her most of the time and monitored to ensure adequate nutrition.
The home is very responsive to mums needs and proactive in providing the best care possible. Communication with the family on any issues, however minor, is always quick and clear.
In my opinion the care offered here is first class
02 April 2026
The staff are all very friendly and welcoming on every visit. The communal areas and my dad's room are always clean and tidy. It's good that every time we have a concern about my dad, it is taken seriously and dealt with promptly. My dad has been here 3 years now and I do believe it's the best care
he could receive in his condition.
02 April 2026
We first chose Marie Louise home as first impressions from the staff was lovely, they all were smiling and a very good atmosphere was felt, the home is in beautiful grounds. The home not only supported my mother they helped the family cope with the sadness of seeing my mothers declines. They made
all our visits to her so much easier. Overall we couldn't thank everyone enough.
19 February 2026
From the friendly welcome at reception, to the professional staff, Marie Louise House provides an excellent environment for our mother. They keep us well informed about her condition and she appreciates the care received. We are very happy.
12 February 2026
Lounge chairs a bit shabby. Food tables require some maintenance.
12 February 2026
My wife has been at Marie Louise House since November 2025 on the Nightingale unit, as she has Alzheimer's. At Marie Louise House, the staff really care about my wife and her fellow residents. I and my family have all experienced many of the team members who go way beyond their designated roles to
ensure my wife is as happy as possible, whilst being safe and healthy as she can be. Whether that is knowing her name, saying hello and asking how she is to engage her in activities. This is true whether they work in any department.
06 February 2026
My mother moved to Marie Louise House in September 2025. She settled in quickly. The staff are polite caring and treat her with dignity and respect. They listen to any concerns and do their best to address them. The home is very clean, spacious and airy. We are happy with our choice.
06 February 2026
Helpful, cheerful staff. Lovely atmosphere. Good food, warm and welcoming.
05 December 2025
My Mother has been in Marie Louise Home for almost a year.
I cannot fault the care shown by the care staff - they are patient, compassionate and kind especially as my Mother has deteriorated greatly in her health over the last couple of months.
The staff are always friendly and pleasant and some
in particular are exceptional without naming names. It is good that there is very little evidence of agency staff which makes it easier to get to know that staff looking after Mum.
The food is excellent and always hot and well cooked.
The rooms are comfortable and spacious enough for the needs of elderly people.
My only complaint would be the complete lack of communication from the management of the home. I have e-mailed with queries on funding which have not been replied to and there has been no official feedback to me on my Mother's health etc since she went in last year. Luckily the nursing staff make up for this shortfall.
19 May 2025
Exceptional care provided for my mum in her 9th decade.
16 April 2024
Our experience of the home was outstanding. My Mother was very well cared for and very happy in the short time she spent here before she passed away.
We will be forever grateful that Mum's experience was so happy and reflects our final memories of her.
25 March 2024
My mother was brought into Marie Louise a month ago after a fall. I cannot praise the staff and facilities highly enough. She is so very happy and it is a joy to see how relaxed and comfortable she is. The many and varied activities have proved a very important part of her day - she is so enjoying
the company and stimulation.
She enjoys every aspect of her day and she seems not to want to return home! Such caring and kind staff.
Highly recommended.
13 March 2024
After a bad fall at home, my grandmother decided to go to Marie Louise House for some respite. She is having a great time. The staff have been so kind and respectful. The food has been amazing and there are always fun and engaging activities for the residents to get involved with if they wish. Her
room is fantastic and there’s a really relaxed atmosphere in the home. Communication with the home has been fantastic. It provides such peace of mind knowing that she is being well cared for and nurtured back to health. She describes it as being on holiday! We love going to visit her and it’s lovely seeing how the staff interact with all of the residents.
08 May 2023
The moment I entered Marie Louise House I knew this was going to be a wonderful place for my mum. Although sadly she only had a short stay, the staff were always so kind, caring and professional and showed amazing attention and dignity during her final hours. A lovely care home ran by lovely staff.
17 January 2023
My Mum was here from September to December 2020, where she received wonderful support for Alzheimer's and lovely care at end of life as we couldn't visit due to Covid.
Dad was moved here in July 2020 from hospital after a massive stroke in May.
The staff ensured that Mum and Dad saw each other
every day despite being on different wards, Dad was the only person Mum could connect with due to her disease.
The staff supported Dad through his grieving during our enforced absence.
All staff, including admin, were so supportive of our family and we really can't thank them enough.
One member of staff attended Dad's funeral today on her day off and we really appreciate it and understand that others wanted to attend but current staff pressures made this impossible.
You are an amazing team and I thoroughly recommend you to anyone facing the hard decision of finding suitable residential care for a loved family member.
21 September 2022
This is such a great nursing home, I can't fault it. The staff are more than staff to the residents, they care so much for the residents and the home is run brilliantly. It's clean and bright and has a well-planned schedule of activities. The staff are excellently trained and thoughtful. My mum is
really happy there and so are well.
15 September 2022
Always very helpful staff. Particularly in helping me arrange Mum's birthday party.