Marie Louise House

Newton Lane, Romsey SO51 8GZ

Marie Louise House, located in Romsey, Hampshire has a team of caring and respectful professionals who can provide residential, dementia, nursing care.

All residents have their own care plans and the team believe that relatives should be kept up-to-date with the goals of continuous care.

Alongside professional care, the home's policy includes support for the spiritual needs of residents, allowing individuals to get satisfaction out of life, as well as experiencing quality care.

Group: Healthcare Management Trust

Person in charge: Margaret Duncan (Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 51

Shared Rooms: 0

Rooms with ensuite WC: 51

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Marie Louise House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Marie Louise House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Marie Louise House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.613 for Marie Louise House is calculated as follows: ( (52 Excellents x 5) + (25 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 80 Ratings = 4.613

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.588 Points relating to the number of positive Reviews for Marie Louise House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 6 Reviews ÷ 10.2 Target = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Marie Louise House has a Review Score of 9.2 (9.201) from 7 Reviews


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Marie Louise House?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Marie Louise House

  • Daughter of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Resident / Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

Admission to a care home is a difficult prospect for the individual concerned and their family. Marie Louise House staff were sensitive to these issues and did all they could to ease our concerns. During the admission process, they were extremely kind and helpful. They were very friendly and struck the right balance between being serious about important things whilst also encouraging us in a cheerful and jovial way. My relative was made very welcome on his arrival, as were family members. All the staff we met greeted us and introduced themselves and each other by name. The atmosphere at Marie Louise House is lovely. Staff are very kind to the residents and their relatives and also seem to be very nice to each other. All family members have been reassured by their visits and by our interactions with Marie Louise House staff. We feel very fortunate that Marie Louise House was able to offer our relative a bed. We are confident that he will receive very good care, in lovely surroundings, from staff who are respectful but friendly and genuinely kind and caring.

How likely would you be to recommend Marie Louise House? Extremely Likely

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Average Rating:   4.6 out of 5

M Duncan, Manager at Marie Louise House responded to this review on 06 Apr 2018:

All the staff at Marie Louise House would like to thank you for the time you have given to write this report. We are always happy to see positive feedback for the hard but enjoyable work we do to make people feel at home and cared for. Kind regards Margaret (Home Manager)

The carers are so kind to my husband, their compassion and promotion of dignity I cannot fault. The manager is so approachable and understanding and always has time for me. I always tell my friends this is a lovely place to come to.

How likely would you be to recommend Marie Louise House? Extremely Likely

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Average Rating:   5 out of 5

Margaret Duncan, Manager at Marie Louise House responded to this review on 13 Mar 2018:

Thank you, Mrs Twist for your comments. Our staff work hard to ensure all residents are treated with dignity and respect at all times. I am happy to meet with you at a time suitable for you when required.

I came in for respite from the hospital and I liked it so much I have decided to stay they are very kind to me.

How likely would you be to recommend Marie Louise House? Extremely Likely

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Average Rating:   5 out of 5

Margaret Duncan, Manager at Marie Louise House responded to this review on 13 Mar 2018:

Dear Richard, we are so pleased you chose our home. Welcome to you and your wife and may you enjoy many happy years at MLH.

Today our visit to our friend was calm and friendly. She was comfortable and looked clean and restful. The staff were friendly and helpful.
The room was clean. Today we recognise most of the few staff there.

How likely would you be to recommend Marie Louise House? Extremely Likely

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Average Rating:   3.8 out of 5

Margaret Duncan, Home Manager at Marie Louise House responded to this review on 22 Feb 2018:

Thank you for taking the time to review our home. We welcome the feedback as it helps us to improve our service

Marie Louise House is very well managed with well trained caring staff. My mother-in-law is extremely well looked after. The care, quality of food and activity programme to fit individual resident’s needs are of the highest standard.

How likely would you be to recommend Marie Louise House? Extremely Likely

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Average Rating:   4.8 out of 5

Margaret Duncan, Home Manager at Marie Louise House responded to this review on 08 Feb 2018:

Thank you for this review, it is always a pleasure to receive good reports, especially as the staff go that extra mile.

The compassionate care and understanding at such a difficult time for me and my family was excellent. My husband could not have received better care and I will always be grateful to the matron and all of the staff at the home.

How likely would you be to recommend Marie Louise House? Extremely Likely

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Average Rating:   4.1 out of 5

My mother has been a resident at Marie House for 18 months. She arrived very frail, confused, frightened, skin and bone and unacceptable of change she is 84. Marie House have been completely pro-active in bringing my mother back to not only a good state of health, but also mind. Through good observation with nutrition, she has put on 1 ½ stone in weight and with their dedicated care and encouragement she now joins in most of the daily activities and socialises with the other residents. It is a lovely environment for her to be in and complete peace of mind of me knowing that she has the best of care and most importantly she is happy.

How likely would you be to recommend Marie Louise House? Extremely Likely

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Average Rating:   4.9 out of 5

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