Marie Louise House

Newton Lane, Romsey SO51 8GZ
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9.4 46 Reviews
  • Marie Louise House, Romsey
Marie Louise House, located in Romsey, Hampshire has a team of caring and respectful professionals who can provide residential, dementia, nursing care.

All residents have their own care plans and the team believe that relatives should be kept up-to-date with the goals of continuous care.

Alongside professional care, the home's policy includes support for the spiritual needs of residents, allowing individuals to get satisfaction out of life, as well as experiencing quality care.
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Care Provided by Marie Louise House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £2096 – £2201
  • Self-Funded Nursing Dementia Care: £2096 – £2201
  • RESPITE Self-Funded Nursing Care: £2306 – £2420
  • RESPITE Self-Funded Nursing Dementia Care: £2306 – £2420

Fees listed are without FNC
FUNDED NURSING CARE CONTRIBUTIONS FROM THE NHS
Current FNC rate £235.88
If your admission to the care home is assessed as requiring nursing care, you may be entitled to funding by the NHS. This is called NHS Funded Nursing Care Contribution (FNC) and is a contribution made by the NHS towards supporting the provision of registered nursing care to eligible care home residents. The payment is made directly by the NHS to the care home where the nursing care is being provided, and the Resident does not receive any money directly.
If the responsible CCG has assessed that the Resident is eligible for FNC, any payments received will be deducted from the Total Fees. The Resident will, however, remain liable for the Total Fees if FNC funding is withdrawn or if the CCG defaults on payment.

The price(s) shown are provided by the care home. Contact Marie Louise House for full pricing details and T&Cs.

Contact Marie Louise House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Marie Louise House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Joyce Hlophe (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (0)

Visiting

  • No restrictions

Parking

  • Car park

Marie Louise House Reviews (46)

9.4

Marie Louise House has a Review Score of 9.4 (9.383) out of 10, based on 11 reviews in the last 2 years.
Over all time Marie Louise House has 46 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Marie Louise House
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Total of 46, showing 1-20
Review from Eric G (Son of Resident) published on 26 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been resident here for a number of years and throughout that time the care she has recieved has been exemplary.
She has advanced dementia and the carers have quickly learnt how to look after her and respond to her needs.
Mum is always happy, clean and well dressed and clearly has a good
relationship with all the carers that look after her.
The home routines are adapted to fit mums needs, for example, as she takes a very long time to eat food is available for her most of the time and monitored to ensure adequate nutrition.
The home is very responsive to mums needs and proactive in providing the best care possible. Communication with the family on any issues, however minor, is always quick and clear.
In my opinion the care offered here is first class
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Review from E M (Son of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in the home for four years and on the whole I have been very satisfied with her stay here. She is safe, comfortable and well looked after. She has no worries and mums stay here has been a relief to the family.
Reply from Justine Ellory, Business Development Manager at Marie Louise HouseDear E M,
Thank you very much for your review, the team at Marie Louise are privileged to care for your Mother, we continually strive to be the best we possibly can and welcome this lovely feedback and I will pass on to the team.
Thank you so much
Justine
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Review from A P (Son of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very friendly and welcoming on every visit. The communal areas and my dad's room are always clean and tidy. It's good that every time we have a concern about my dad, it is taken seriously and dealt with promptly. My dad has been here 3 years now and I do believe it's the best care
he could receive in his condition.
Reply from Justine Ellory, Business Development Manager at Marie Louise HouseDear AP,
Thank you very much for your kind review, I will pass onto the Marie Louise team in particular the housekeeping team and Joyce our home manger. We always strive to offer the best care possible for our wonderful residents and their home. Thank you again
Best wishes
Justine
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Review from D F (Daughter of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We first chose Marie Louise home as first impressions from the staff was lovely, they all were smiling and a very good atmosphere was felt, the home is in beautiful grounds. The home not only supported my mother they helped the family cope with the sadness of seeing my mothers declines. They made all
our visits to her so much easier. Overall we couldn't thank everyone enough.
Reply from Justine Ellory, Business Development Manager at Marie Louise HouseDear DF, Thank you very much for your wonderful review I will pass onto the Marie Louise team and Joyce our home manager who always strives to uphold our values and ethos at Marie Louise. Such a pleasure and privilege to look after you Mother and all our residents.
Thank you again
Best wishes
Justine
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Review from C M (Son of Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the friendly welcome at reception, to the professional staff, Marie Louise House provides an excellent environment for our mother. They keep us well informed about her condition and she appreciates the care received. We are very happy.
Reply from Justine Ellory, Business Development Manager at Marie Louise HouseDear C M,
Thank you very much for your kind feedback for the team at Marie Louise, we are extremely proud of our team and the wonderful care they provide for our residents.
Thank you
Best wishes
Justine
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Review from B W (Husband of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lounge chairs a bit shabby. Food tables require some maintenance.
Reply from Justine Ellory, Business Development Manager at Marie Louise HouseDear B W,
Thank you for taking the time to share your feedback.

We're sorry to hear that aspects of the lounge furniture and dining tables did not meet expectations. Providing a comfortable and well-maintained environment for our residents is extremely important to us.
We are pleased to share that plans are already underway to refresh the lounge seating and carry out maintenance to the dining furniture to ensure the home continues to feel welcoming and homely for everyone.

We genuinely value feedback such as this, as it helps us continue to improve. If you would like to discuss anything further, Joyce would be very happy to speak with you directly.
Best wishes
Justine
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Review from M W (Husband of Resident) published on 12 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been at Marie Louise House since November 2025 on the Nightingale unit, as she has Alzheimer's. At Marie Louise House, the staff really care about my wife and her fellow residents. I and my family have all experienced many of the team members who go way beyond their designated roles to ensure
my wife is as happy as possible, whilst being safe and healthy as she can be. Whether that is knowing her name, saying hello and asking how she is to engage her in activities. This is true whether they work in any department.
Reply from Justine Ellory, Business Development Manager at Marie Louise HouseDear Michael,
Thank you so much for your wonderful review. It truly means a great deal to us.
Joyce and the entire Nightingale team are deeply committed to providing the very best care here at Marie Louise House, and they take immense pride in supporting each of our residents as individuals.
Knowing your wife's name, understanding what brings her comfort, and helping her engage in meaningful activities are all part of ensuring she feels safe, valued and at home.

It is a genuine privilege to care for your wife, and we are so grateful for the trust you and your family have placed in us. Your kind words will be shared with the whole team.
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Review from C T (Daughter of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved to Marie Louise House in September 2025. She settled in quickly. The staff are polite caring and treat her with dignity and respect. They listen to any concerns and do their best to address them. The home is very clean, spacious and airy. We are happy with our choice.
Reply from Justine Ellory, Business Development Manager at Marie Louise HouseDear C T,
Thank you very much for your review, we are so happy your Mother settled quickly, its been an absolute joy to look after her.
Ill pass your lovely feedback to our team.
Best wishes
Justine
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Review from J L (Daughter of Resident) published on 6 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful, cheerful staff. Lovely atmosphere. Good food, warm and welcoming.
Reply from Justine Ellory, Business Development Manager at Marie Louise HouseDear J L,
Thank you so much for your kind words, our team at Marie Louise will love your feedback and it is always pleasure to look after your loved one.
Best wishes
Justine
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Review from J P (Daughter of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother has been in Marie Louise Home for almost a year.
I cannot fault the care shown by the care staff - they are patient, compassionate and kind especially as my Mother has deteriorated greatly in her health over the last couple of months.
The staff are always friendly and pleasant and some
in particular are exceptional without naming names. It is good that there is very little evidence of agency staff which makes it easier to get to know that staff looking after Mum.
The food is excellent and always hot and well cooked.
The rooms are comfortable and spacious enough for the needs of elderly people.
My only complaint would be the complete lack of communication from the management of the home. I have e-mailed with queries on funding which have not been replied to and there has been no official feedback to me on my Mother's health etc since she went in last year. Luckily the nursing staff make up for this shortfall.
Reply from Joyce Hlophe, Home Manager at Marie Louise HouseDear JP,
Thank you for your kind words your feedback is highly appreciated, the message will be passed on to the team. Thank you kindly.
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Review from R G (Son of Resident) published on 19 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional care provided for my mum in her 9th decade.
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Review from L B (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of the home was outstanding. My Mother was very well cared for and very happy in the short time she spent here before she passed away.
We will be forever grateful that Mum's experience was so happy and reflects our final memories of her.
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Review from Jan B (Daughter of Resident) published on 25 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was brought into Marie Louise a month ago after a fall. I cannot praise the staff and facilities highly enough. She is so very happy and it is a joy to see how relaxed and comfortable she is. The many and varied activities have proved a very important part of her day - she is so enjoying the
company and stimulation.
She enjoys every aspect of her day and she seems not to want to return home! Such caring and kind staff.
Highly recommended.
Reply from Susan Arquier, Registered Home Manager at Marie Louise HouseThe staff at Marie Louise House will really appreciate this review as it encompasses all that we strive to do for our residents. It's wonderful that relatives can see their loved ones relaxed and living with purpose.
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Review from Will A (Grandson of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a bad fall at home, my grandmother decided to go to Marie Louise House for some respite. She is having a great time. The staff have been so kind and respectful. The food has been amazing and there are always fun and engaging activities for the residents to get involved with if they wish. Her room
is fantastic and there’s a really relaxed atmosphere in the home. Communication with the home has been fantastic. It provides such peace of mind knowing that she is being well cared for and nurtured back to health. She describes it as being on holiday! We love going to visit her and it’s lovely seeing how the staff interact with all of the residents.
Reply from Susan Arquier, Registered Manager at Marie Louise HouseAll the positive comments here reflect everything we try to do at Marie Louise House.
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Review from Simon H (Son of Resident) published on 8 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The moment I entered Marie Louise House I knew this was going to be a wonderful place for my mum. Although sadly she only had a short stay, the staff were always so kind, caring and professional and showed amazing attention and dignity during her final hours. A lovely care home ran by lovely staff.
Reply from Susan Arquier, Home Manager at Marie Louise HouseWe cannot express our joy in receiving a review that confirms everything we strive for.
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Review from Sandra C (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was here from September to December 2020, where she received wonderful support for Alzheimer's and lovely care at end of life as we couldn't visit due to Covid.
Dad was moved here in July 2020 from hospital after a massive stroke in May.
The staff ensured that Mum and Dad saw each other every
day despite being on different wards, Dad was the only person Mum could connect with due to her disease.
The staff supported Dad through his grieving during our enforced absence.
All staff, including admin, were so supportive of our family and we really can't thank them enough.
One member of staff attended Dad's funeral today on her day off and we really appreciate it and understand that others wanted to attend but current staff pressures made this impossible.
You are an amazing team and I thoroughly recommend you to anyone facing the hard decision of finding suitable residential care for a loved family member.
Reply from Susan Arquier, Home Manager at Marie Louise HouseThank you for such a wonderful review which so appreciates the dedication of all the teams at Marie Louise House.
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Review from Kate N (Daughter of Resident) published on 21 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is such a great nursing home, I can't fault it. The staff are more than staff to the residents, they care so much for the residents and the home is run brilliantly. It's clean and bright and has a well-planned schedule of activities. The staff are excellently trained and thoughtful. My mum is really
happy there and so are well.
Reply from Susan Arquier, Registered Manager at Marie Louise HouseThis review is wonderful for the team to receive. They work so hard to provide the highest standards of care and to keep our residents' home as beautiful as possible.
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Review from C E (Daughter of Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always very helpful staff. Particularly in helping me arrange Mum's birthday party.
Reply from Susan Arquier, Registered Manager at Marie Louise HouseAll the staff at Marie Louise House are dedicated in providing the highest standards of care and we are always so grateful to know that our person centered care is appreciated.
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Review from B B (Wife of Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I am extremely happy with our experiences over the past 18 months.
Reply from Susan Arquier, Registered Manager at Marie Louise HouseIt's wonderful to know that our resident and loved one are extremely happy overall with their experience over the last 18 months.
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Review from G S (Son of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always kind and caring in my experience. I think there is sometimes a break in communications regarding some aspects of my mother's care, however, outweighed by the warmth and genuine desire to do a good job! I think there is an opportunity to broaden the activities perhaps.
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Current Review Score: 9.4 (9.383)

Overview of Review Score

The Review Score of 9.4 (9.383) out of 10 for Marie Louise House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.608 for Marie Louise House is calculated as follows: ( (86 Excellents x 5) + (37 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 130 Ratings = 4.608
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Marie Louise House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Joyce

Joyce Hlophe

Job Title: Home Manager Joined: 2026

Joyce Hlophe is a dedicated and qualified nursing professional with a Bachelor’s degree in Community Health and Nursing Administration. She brings over five years of experience working with Healthcare Management Trust, where she has demonstrated strong leadership and clinical expertise.


Joyce has held the position of Clinical Lead/Deputy Manager, supporting service delivery, staff coordination, and quality care standards. In November 2025, she was appointed Acting Manager, reflecting her capability, commitment, and in-depth knowledge of the service.


Having worked on-site for several years, Joyce has developed a thorough understanding of operational processes and client needs. She continues to play a key role in supporting the service, ensuring high standards of care and effective team management.

Frequently Asked Questions about Marie Louise House

What types of Care is Marie Louise House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Marie Louise House have?

There are 51 Single Rooms.

What are the Facilities & Services at Marie Louise House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Marie Louise House to the centre of Romsey?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marie Louise House to verify any information. View our terms and conditions. Marie Louise House has an Enhanced Service - more info.