
They have been wonderful with her, and she has really been very happy there.Graham G(Son of Resident/Service User)

They made all our visits to her so much easier. Overall we couldn't thank everyone enoughD F(Daughter of Resident/Service User)

At Marie Louise House, the staff really care about my wife and her fellow residentsM W(Husband of Resident/Service User)

They have been wonderful with her, and she has really been very happy there.Graham G(Son of Resident/Service User)

They made all our visits to her so much easier. Overall we couldn't thank everyone enoughD F(Daughter of Resident/Service User)

At Marie Louise House, the staff really care about my wife and her fellow residentsM W(Husband of Resident/Service User)

Marie Louise House, located in Romsey, Hampshire has a team of caring and respectful professionals who can provide residential, dementia, nursing care.
All residents have their own care plans and the team believe that relatives should be kept up-to-date with the goals of continuous care.
Alongside professional care, the home's policy includes support for the spiritual needs of residents, allowing individuals to get satisfaction out of life, as well as experiencing quality care.
Care Provided by Marie Louise House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
FUNDED NURSING CARE CONTRIBUTIONS FROM THE NHS
Current FNC rate £235.88
If your admission to the care home is assessed as requiring nursing care, you may be entitled to funding by the NHS. This is called NHS Funded Nursing Care Contribution (FNC) and is a contribution made by the NHS towards supporting the provision of registered nursing care to eligible care home residents. The payment is made directly by the NHS to the care home where the nursing care is being provided, and the Resident does not receive any money directly.
The Resident will, however, remain liable for the Total Fees if FNC funding is withdrawn or if the CCG defaults on payment.
The price(s) shown are provided by the care home. Contact Marie Louise House for full pricing details and T&Cs.
Contact Marie Louise House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Healthcare Management Trust
- Voluntary / Not for Profit Owned
Person in charge
- Joyce Hlophe(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (51)
Visiting
- No restrictions
Parking
- Car park
Marie Louise House Reviews (48)
Marie Louise House has a Review Score of 9.5 (9.474) out of 10, based on 13 reviews in the last 2 years.
Over all time Marie Louise House has 48 reviews.
I had a meeting with Linda (Asst Manager) on 26/05/26 in respect of Mum's care plans. The meeting was very productive, Linda was a great help, and Mum's care plans are such that I am happy she is receiving good care.
Thank you very much for your kind review, we will pass on to Linda. Our residents are at the heart of what we do at Marie Louise and words like this mean so much to the whole team. Best wishes Justine
My mum has been living at Marie Louise House for 4 years. I am very happy with care and support they have provided. I particularly want to praise the staff, for their engagement with my mum, which I believe has made my mum happy to be there.
Thank you so much for your wonderful review of the team at Marie Louise House. It has been a privilege to care for your mother over the past four years.
I will be sure to pass your kind words on to Joyce and the rest of the team. Feedback such as yours means a great deal to us and reminds us why...
The Marie Louise House has cared for my mother over the last four years. They have been wonderful with her, and she has really been very happy there. The staff are welcoming when we visit, and understand mum's needs very well. The atmosphere in the home is very good, and this is down to the great staff and the commitment they have. It's comfortable, secure, clean and bright.
Thank you so much for your lovely comments. It means a great deal to us to hear that your mother has been so happy at The Marie Louise House over the last four years.
Our team works very hard to create a warm, safe and welcoming environment, so it is wonderful to know that this has made...
She has advanced dementia and the carers have quickly learnt how to look after her and respond to her needs.
Mum is always happy, clean and well dressed and clearly has a good relationship with all the carers that look after her.
The home routines are adapted to fit mums needs, for example, as she takes a very long time to eat food is available for her most of the time and monitored to ensure adequate nutrition.
The home is very responsive to mums needs and proactive in providing the best care possible. Communication with the family on any issues, however minor, is always quick and clear.
In my opinion the care offered here is first class
Thank you very much for your kind words, the pleasure is ours to be able to serve your mother.
The staff are all very friendly and welcoming on every visit. The communal areas and my dad's room are always clean and tidy. It's good that every time we have a concern about my dad, it is taken seriously and dealt with promptly. My dad has been here 3 years now and I do believe it's the best care he could receive in his condition.
Thank you very much for your kind review, I will pass onto the Marie Louise team in particular the housekeeping team and Joyce our home manger. We always strive to offer the best care possible for our wonderful residents and their home. Thank you again
Best wishes
Justine
We first chose Marie Louise home as first impressions from the staff was lovely, they all were smiling and a very good atmosphere was felt, the home is in beautiful grounds. The home not only supported my mother they helped the family cope with the sadness of seeing my mothers declines. They made all our visits to her so much easier. Overall we couldn't thank everyone enough.
Thank you again
Best wishes
Justine
From the friendly welcome at reception, to the professional staff, Marie Louise House provides an excellent environment for our mother. They keep us well informed about her condition and she appreciates the care received. We are very happy.
Thank you very much for your kind feedback for the team at Marie Louise, we are extremely proud of our team and the wonderful care they provide for our residents.
Thank you
Best wishes
Justine
Lounge chairs a bit shabby. Food tables require some maintenance.
Thank you for taking the time to share your feedback.
We're sorry to hear that aspects of the lounge furniture and dining tables did not meet expectations. Providing a comfortable and well-maintained environment for our residents is extremely important to us.We are pleased to share...
My wife has been at Marie Louise House since November 2025 on the Nightingale unit, as she has Alzheimer's. At Marie Louise House, the staff really care about my wife and her fellow residents. I and my family have all experienced many of the team members who go way beyond their designated roles to ensure my wife is as happy as possible, whilst being safe and healthy as she can be. Whether that is knowing her name, saying hello and asking how she is to engage her in activities. This is true whether they work in any department.
Thank you so much for your wonderful review. It truly means a great deal to us.
Joyce and the entire Nightingale team are deeply committed to providing the very best care here at Marie Louise House, and they take immense pride in supporting each of our residents as individuals....
My mother moved to Marie Louise House in September 2025. She settled in quickly. The staff are polite caring and treat her with dignity and respect. They listen to any concerns and do their best to address them. The home is very clean, spacious and airy. We are happy with our choice.
Thank you very much for your review, we are so happy your Mother settled quickly, its been an absolute joy to look after her.
Ill pass your lovely feedback to our team.
Best wishes
Justine
Helpful, cheerful staff. Lovely atmosphere. Good food, warm and welcoming.
Thank you so much for your kind words, our team at Marie Louise will love your feedback and it is always pleasure to look after your loved one.
Best wishes
Justine
I cannot fault the care shown by the care staff - they are patient, compassionate and kind especially as my Mother has deteriorated greatly in her health over the last couple of months.
The staff are always friendly and pleasant and some in particular are exceptional without naming names. It is good that there is very little evidence of agency staff which makes it easier to get to know that staff looking after Mum.
The food is excellent and always hot and well cooked.
The rooms are comfortable and spacious enough for the needs of elderly people.
My only complaint would be the complete lack of communication from the management of the home. I have e-mailed with queries on funding which have not been replied to and there has been no official feedback to me on my Mother's health etc since she went in last year. Luckily the nursing staff make up for this shortfall.
Thank you for your kind words your feedback is highly appreciated, the message will be passed on to the team. Thank you kindly.
Exceptional care provided for my mum in her 9th decade.
We will be forever grateful that Mum's experience was so happy and reflects our final memories of her.
She enjoys every aspect of her day and she seems not to want to return home! Such caring and kind staff.
Highly recommended.
The staff at Marie Louise House will really appreciate this review as it encompasses all that we strive to do for our residents. It's wonderful that relatives can see their loved ones relaxed and living with purpose.
After a bad fall at home, my grandmother decided to go to Marie Louise House for some respite. She is having a great time. The staff have been so kind and respectful. The food has been amazing and there are always fun and engaging activities for the residents to get involved with if they wish. Her room is fantastic and there’s a really relaxed atmosphere in the home. Communication with the home has been fantastic. It provides such peace of mind knowing that she is being well cared for and nurtured back to health. She describes it as being on holiday! We love going to visit her and it’s lovely seeing how the staff interact with all of the residents.
All the positive comments here reflect everything we try to do at Marie Louise House.
The moment I entered Marie Louise House I knew this was going to be a wonderful place for my mum. Although sadly she only had a short stay, the staff were always so kind, caring and professional and showed amazing attention and dignity during her final hours. A lovely care home ran by lovely staff.
We cannot express our joy in receiving a review that confirms everything we strive for.
Dad was moved here in July 2020 from hospital after a massive stroke in May.
The staff ensured that Mum and Dad saw each other every day despite being on different wards, Dad was the only person Mum could connect with due to her disease.
The staff supported Dad through his grieving during our enforced absence.
All staff, including admin, were so supportive of our family and we really can't thank them enough.
One member of staff attended Dad's funeral today on her day off and we really appreciate it and understand that others wanted to attend but current staff pressures made this impossible.
You are an amazing team and I thoroughly recommend you to anyone facing the hard decision of finding suitable residential care for a loved family member.
Thank you for such a wonderful review which so appreciates the dedication of all the teams at Marie Louise House.
This is such a great nursing home, I can't fault it. The staff are more than staff to the residents, they care so much for the residents and the home is run brilliantly. It's clean and bright and has a well-planned schedule of activities. The staff are excellently trained and thoughtful. My mum is really happy there and so are well.
This review is wonderful for the team to receive. They work so hard to provide the highest standards of care and to keep our residents' home as beautiful as possible.
Always very helpful staff. Particularly in helping me arrange Mum's birthday party.
All the staff at Marie Louise House are dedicated in providing the highest standards of care and we are always so grateful to know that our person centered care is appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 March 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Marie Louise House.
There are no upcoming events for Marie Louise House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Marie Louise House.
Accreditations
There are no accreditations posted yet for Marie Louise House.
Meet the Team (1)

Joyce Hlophe is a dedicated and qualified nursing professional with a Bachelor’s degree in Community Health and Nursing Administration. She brings over five years of experience working with Healthcare Management Trust, where she has demonstrated strong leadership and clinical expertise.
Joyce has held the position of Clinical Lead/Deputy Manager, supporting service delivery, staff coordination, and quality care standards. In November 2025, she was appointed Acting Manager, reflecting her capability, commitment, and in-depth knowledge of the service.
Having worked on-site for several years, Joyce has developed a thorough understanding of operational processes and client needs. She continues to play a key role in supporting the service, ensuring high standards of care and effective team management.
Frequently Asked Questions about Marie Louise House
What types of Care is Marie Louise House registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Marie Louise House have?
There are 51 Single Rooms.
What are the Facilities & Services at Marie Louise House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Marie Louise House to the centre of Romsey?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marie Louise House to verify any information. View our terms and conditions. Marie Louise House has an Enhanced Service -more info.