
They have been wonderful with her, and she has really been very happy there.Graham G(Son of Resident/Service User)

They made all our visits to her so much easier. Overall we couldn't thank everyone enoughD F(Daughter of Resident/Service User)

At Marie Louise House, the staff really care about my wife and her fellow residentsM W(Husband of Resident/Service User)

They have been wonderful with her, and she has really been very happy there.Graham G(Son of Resident/Service User)

They made all our visits to her so much easier. Overall we couldn't thank everyone enoughD F(Daughter of Resident/Service User)

At Marie Louise House, the staff really care about my wife and her fellow residentsM W(Husband of Resident/Service User)

Marie Louise House, located in Romsey, Hampshire has a team of caring and respectful professionals who can provide residential, dementia, nursing care.
All residents have their own care plans and the team believe that relatives should be kept up-to-date with the goals of continuous care.
Alongside professional care, the home's policy includes support for the spiritual needs of residents, allowing individuals to get satisfaction out of life, as well as experiencing quality care.
Care Provided by Marie Louise House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
FUNDED NURSING CARE CONTRIBUTIONS FROM THE NHS
Current FNC rate £235.88
If your admission to the care home is assessed as requiring nursing care, you may be entitled to funding by the NHS. This is called NHS Funded Nursing Care Contribution (FNC) and is a contribution made by the NHS towards supporting the provision of registered nursing care to eligible care home residents. The payment is made directly by the NHS to the care home where the nursing care is being provided, and the Resident does not receive any money directly.
The Resident will, however, remain liable for the Total Fees if FNC funding is withdrawn or if the CCG defaults on payment.
The price(s) shown are provided by the care home. Contact Marie Louise House for full pricing details and T&Cs.
Contact Marie Louise House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Healthcare Management Trust
- Voluntary / Not for Profit Owned
Person in charge
- Joyce Hlophe(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (51)
Visiting
- No restrictions
Parking
- Car park
Marie Louise House Reviews (48)
Marie Louise House has a Review Score of 9.5 (9.474) out of 10, based on 13 reviews in the last 2 years.
Over all time Marie Louise House has 48 reviews.
Have now visited this home twice, most recently for 2.5 hours over lunchtime. What is striking is that the staff without exception acknowledged us as visitors and offered refreshment more than once. On both occasions, it was clear that the staff were well trained and happy. They went the extra mile for the residents.
This reflects well on the management.
The home is smart and well maintained though we were told it is about to be refurbished.
Food looked great. I think I would put on weight very quickly as a resident.
Dear Andy thank you for your review submission. We agree the food is great and the staff not only well trained but will always go the extra mile for the residents and their visitors. We hope you continue to enjoy visiting our home. Kind regards Margaret Duncan Home Manager
Admission to a care home is a difficult prospect for the individual concerned and their family. Marie Louise House staff were sensitive to these issues and did all they could to ease our concerns. During the admission process, they were extremely kind and helpful. They were very friendly and struck the right balance between being serious about important things whilst also encouraging us in a cheerful and jovial way. My relative was made very welcome on his arrival, as were family members. All the staff we met greeted us and introduced themselves and each other by name. The atmosphere at Marie Louise House is lovely. Staff are very kind to the residents and their relatives and also seem to be very nice to each other. All family members have been reassured by their visits and by our interactions with Marie Louise House staff. We feel very fortunate that Marie Louise House was able to offer our relative a bed. We are confident that he will receive very good care, in lovely surroundings, from staff who are respectful but friendly and genuinely kind and caring.
All the staff at Marie Louise House would like to thank you for the time you have given to write this report. We are always happy to see positive feedback for the hard but enjoyable work we do to make people feel at home and cared for. Kind regards Margaret (Home Manager)
The carers are so kind to my husband, their compassion and promotion of dignity I cannot fault. The manager is so approachable and understanding and always has time for me. I always tell my friends this is a lovely place to come to.
Thank you, Mrs Twist for your comments. Our staff work hard to ensure all residents are treated with dignity and respect at all times. I am happy to meet with you at a time suitable for you when required.
I came in for respite from the hospital and I liked it so much I have decided to stay they are very kind to me.
Dear Richard, we are so pleased you chose our home. Welcome to you and your wife and may you enjoy many happy years at MLH.
Marie Louise House is very well managed with well trained caring staff. My mother-in-law is extremely well looked after. The care, quality of food and activity programme to fit individual resident’s needs are of the highest standard.
Thank you for this review, it is always a pleasure to receive good reports, especially as the staff go that extra mile.
The room was clean. Today we recognise most of the few staff there.
Thank you for taking the time to review our home. We welcome the feedback as it helps us to improve our service
The compassionate care and understanding at such a difficult time for me and my family was excellent. My husband could not have received better care and I will always be grateful to the matron and all of the staff at the home.
My mother has been a resident at Marie House for 18 months. She arrived very frail, confused, frightened, skin and bone and unacceptable of change she is 84. Marie House have been completely pro-active in bringing my mother back to not only a good state of health, but also mind. Through good observation with nutrition, she has put on 1 ½ stone in weight and with their dedicated care and encouragement she now joins in most of the daily activities and socialises with the other residents. It is a lovely environment for her to be in and complete peace of mind of me knowing that she has the best of care and most importantly she is happy.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 March 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Marie Louise House.
There are no upcoming events for Marie Louise House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Marie Louise House.
Accreditations
There are no accreditations posted yet for Marie Louise House.
Meet the Team (1)

Joyce Hlophe is a dedicated and qualified nursing professional with a Bachelor’s degree in Community Health and Nursing Administration. She brings over five years of experience working with Healthcare Management Trust, where she has demonstrated strong leadership and clinical expertise.
Joyce has held the position of Clinical Lead/Deputy Manager, supporting service delivery, staff coordination, and quality care standards. In November 2025, she was appointed Acting Manager, reflecting her capability, commitment, and in-depth knowledge of the service.
Having worked on-site for several years, Joyce has developed a thorough understanding of operational processes and client needs. She continues to play a key role in supporting the service, ensuring high standards of care and effective team management.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marie Louise House to verify any information. View our terms and conditions. Marie Louise House has an Enhanced Service -more info.