Marie Louise House

Newton Lane, Romsey SO51 8GZ
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9.2 43 Reviews
  • Marie Louise House, Romsey
Marie Louise House, located in Romsey, Hampshire has a team of caring and respectful professionals who can provide residential, dementia, nursing care.

All residents have their own care plans and the team believe that relatives should be kept up-to-date with the goals of continuous care.

Alongside professional care, the home's policy includes support for the spiritual needs of residents, allowing individuals to get satisfaction out of life, as well as experiencing quality care.
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Care Provided by Marie Louise House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Fees listed are without FNC
FUNDED NURSING CARE CONTRIBUTIONS FROM THE NHS
Current FNC rate £235.88
If your admission to the care home is assessed as requiring nursing care, you may be entitled to funding by the NHS. This is called NHS Funded Nursing Care Contribution (FNC) and is a contribution made by the NHS towards supporting the provision of registered nursing care to eligible care home residents. The payment is made directly by the NHS to the care home where the nursing care is being provided, and the Resident does not receive any money directly.
If the responsible CCG has assessed that the Resident is eligible for FNC, any payments received will be deducted from the Total Fees. The Resident will, however, remain liable for the Total Fees if FNC funding is withdrawn or if the CCG defaults on payment.

Contact Marie Louise House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Marie Louise House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Joyce Hlophe (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (0)

Visiting

  • No restrictions

Parking

  • Car park

Marie Louise House Reviews (43)

9.2

Marie Louise House has a Review Score of 9.2 (9.246) out of 10, based on 9 reviews in the last 2 years.
Over all time Marie Louise House has 43 reviews.

Overall Experience
  • 33
  • 10
  • 0
  • 0
  • 0
Date Published
  • 43
  • 6
  • 7
  • 9
  • 34
Reviewer Connection to Marie Louise House
  • 13
  • 9
  • 7
  • 4
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from Joan C (Friend of Resident) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Today our visit to our friend was calm and friendly. She was comfortable and looked clean and restful. The staff were friendly and helpful.
The room was clean. Today we recognise most of the few staff there.
Reply from Margaret Duncan, Home Manager at Marie Louise HouseThank you for taking the time to review our home. We welcome the feedback as it helps us to improve our service
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  • Treated with Dignity
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  • Value for Money
Review from Janet G (Wife of Resident) published on 12 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The compassionate care and understanding at such a difficult time for me and my family was excellent. My husband could not have received better care and I will always be grateful to the matron and all of the staff at the home.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Angela M (Daughter of Resident) published on 23 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Marie House for 18 months. She arrived very frail, confused, frightened, skin and bone and unacceptable of change she is 84. Marie House have been completely pro-active in bringing my mother back to not only a good state of health, but also mind. Through good observation
with nutrition, she has put on 1 ½ stone in weight and with their dedicated care and encouragement she now joins in most of the daily activities and socialises with the other residents. It is a lovely environment for her to be in and complete peace of mind of me knowing that she has the best of care and most importantly she is happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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  • Safety / Security
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  • Value for Money
Current Review Score: 9.2 (9.246)

Overview of Review Score

The Review Score of 9.2 (9.246) out of 10 for Marie Louise House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.664 for Marie Louise House is calculated as follows: ( (77 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 107 Ratings = 4.664
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.582 Points relating to the number of positive Reviews for Marie Louise House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 9 Positive Reviews ÷ 10.2 = 0.882
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marie Louise House to verify any information. View our terms and conditions. Marie Louise House has an Enhanced Service - more info.