Marie Louise House

My experience was very good in all areas. The staff were kind both to patients and their visitors. All areas of the building are bright, roomy and most have pleasant views of the spacious gardens. Any questions a relative may have is always answered readily and helpfully.

My mother has been a resident here for 2 years and my father visited frequently. He suddenly passed away in July. The home could not have been more helpful. We had the funeral cars leave from the home and had the wake afterwards. This was so right my mum as the principal mourner. The food and catering were all excellent (60 people) and nothing was too much trouble.

My Father moved into Marie Louise House after a spell of 9 months in hospital. He had deteriorated both physically and mentally during that time. However, after only a week or so in Marie Louise House he started to return to his old self! He responded so well to their excellent care and social stimulus. His mental health improved immeasurably and he was so happy. His weight increased due to the good food and his new well being. Thank you Marie Louise House for your care and the love you showed to my Father.

Have now visited this home twice, most recently for 2.5 hours over lunchtime. What is striking is that the staff without exception acknowledged us as visitors and offered refreshment more than once. On both occasions, it was clear that the staff were well trained and happy. They went the extra mile for the residents.

This reflects well on the management.

The home is smart and well maintained though we were told it is about to be refurbished.

Food looked great. I think I would put on weight very quickly as a resident.

Admission to a care home is a difficult prospect for the individual concerned and their family. Marie Louise House staff were sensitive to these issues and did all they could to ease our concerns. During the admission process, they were extremely kind and helpful. They were very friendly and struck the right balance between being serious about important things whilst also encouraging us in a cheerful and jovial way. My relative was made very welcome on his arrival, as were family members. All the staff we met greeted us and introduced themselves and each other by name. The atmosphere at Marie Louise House is lovely. Staff are very kind to the residents and their relatives and also seem to be very nice to each other. All family members have been reassured by their visits and by our interactions with Marie Louise House staff. We feel very fortunate that Marie Louise House was able to offer our relative a bed. We are confident that he will receive very good care, in lovely surroundings, from staff who are respectful but friendly and genuinely kind and caring.

The carers are so kind to my husband, their compassion and promotion of dignity I cannot fault. The manager is so approachable and understanding and always has time for me. I always tell my friends this is a lovely place to come to.

I came in for respite from the hospital and I liked it so much I have decided to stay they are very kind to me.

Marie Louise House is very well managed with well trained caring staff. My mother-in-law is extremely well looked after. The care, quality of food and activity programme to fit individual resident’s needs are of the highest standard.

The room was clean. Today we recognise most of the few staff there.

The compassionate care and understanding at such a difficult time for me and my family was excellent. My husband could not have received better care and I will always be grateful to the matron and all of the staff at the home.

My mother has been a resident at Marie House for 18 months. She arrived very frail, confused, frightened, skin and bone and unacceptable of change she is 84. Marie House have been completely pro-active in bringing my mother back to not only a good state of health, but also mind. Through good observation with nutrition, she has put on 1 ½ stone in weight and with their dedicated care and encouragement she now joins in most of the daily activities and socialises with the other residents. It is a lovely environment for her to be in and complete peace of mind of me knowing that she has the best of care and most importantly she is happy.