Marie Louise House

Newton Lane, Romsey SO51 8GZ
Review Us
8.6 37 Reviews
  • Marie Louise House, Romsey
Marie Louise House, located in Romsey, Hampshire has a team of caring and respectful professionals who can provide residential, dementia, nursing care.

All residents have their own care plans and the team believe that relatives should be kept up-to-date with the goals of continuous care.

Alongside professional care, the home's policy includes support for the spiritual needs of residents, allowing individuals to get satisfaction out of life, as well as experiencing quality care.
Show Marie Louise House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees listed are without FNC
FUNDED NURSING CARE CONTRIBUTIONS FROM THE NHS
Current FNC rate £235.88
If your admission to the care home is assessed as requiring nursing care, you may be entitled to funding by the NHS. This is called NHS Funded Nursing Care Contribution (FNC) and is a contribution made by the NHS towards supporting the provision of registered nursing care to eligible care home residents. The payment is made directly by the NHS to the care home where the nursing care is being provided, and the Resident does not receive any money directly.
If the responsible CCG has assessed that the Resident is eligible for FNC, any payments received will be deducted from the Total Fees. The Resident will, however, remain liable for the Total Fees if FNC funding is withdrawn or if the CCG defaults on payment.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Andrea Baker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (0)

Visiting

  • No restrictions

Parking

  • Car park

Marie Louise House Reviews (37)

8.6

Marie Louise House has a Review Score of 8.6 (8.642) out of 10, based on 4 reviews in the last 2 years.
Over all time Marie Louise House has 37 reviews.

Overall Experience
  • 30
  • 7
  • 0
  • 0
  • 0
Date Published
  • 37
  • 1
  • 1
  • 4
  • 33
Reviewer Connection to Marie Louise House
  • 10
  • 8
  • 7
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 37, showing 21-37
Review from D S (Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David S (Son of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very good, caring staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kelly C (Granddaughter of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard and level of care at Marie Louise House is out of this world.
I could not ask for my nan to be cared for in a better place.
The staff are not only supportive and caring to my nan but also us as a family. Knowing how loved and cared for my nan is here, gives us all peace of mind and can
see how happy she is.
The home is always clean and secure and has a lovely atmosphere.
The overall standard of Marie Louise House is hard to fault. It is a home from home for my nan. We could not ask for more.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V L (Daughter of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are consistently patient, kind and compassionate. Residents are treated with respect, yet encouraged to be involved where possible, if this is appropriate. Nonetheless, a resident's wishes are always considered.
Nursing care appears exemplary.
Altogether the best option for anyone needing advanced
care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S K (Son of Resident) published on 14 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very happy with the care that Dad has been receiving. Grandad/Dad is comfortable and keeps in good health. Staff are all attentive and friendly. Have noticed that this room does not seem to be tidied/wiped down on a regular basis.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H G (Son of Resident) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care to residents and their relatives was excellent and cannot be faulted.
The general facilities and cleanliness were excellent. The building was being refurbished at the time.
The room itself was good but it was disappointing, given that the fees cost a lot, that a chest of drawers was broken
and remained so for much of his stay.
In nursing homes, it must be a problem to provide food to satisfy all tastes, appetites and swallowing difficulties. However, I think it has to be described as very bland.
My father had a poor appetite in the nursing home but when we took him out to a meal in a pub, he tucked in with gusto.
Losing articles of clothing in the laundry was a problem but it seems to occur in all nursing homes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen G (Wife of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience was very good in all areas. The staff were kind both to patients and their visitors. All areas of the building are bright, roomy and most have pleasant views of the spacious gardens. Any questions a relative may have is always answered readily and helpfully.
Reply from Margaret Duncan, Home Manager at Marie Louise House

Dear Maureen thank you for your review of our home it was a pleasure to have your husband stay with us. If we can be of further help in the future please do not hesitate in contacting us. You are always in our thoughts Kind regards Margaret

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S G (Daughter of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for 2 years and my father visited frequently. He suddenly passed away in July. The home could not have been more helpful. We had the funeral cars leave from the home and had the wake afterwards. This was so right my mum as the principal mourner. The food and catering
were all excellent (60 people) and nothing was too much trouble.
Reply from Margaret Duncan, Home Manager at Marie Louise House

Thank you for the feedback. We were so sorry for the passing of your father, as a frequent visitor to the home he became one of the family and will be missed. Our thoughts are with you and your family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham C (Son of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father moved into Marie Louise House after a spell of 9 months in hospital. He had deteriorated both physically and mentally during that time. However, after only a week or so in Marie Louise House he started to return to his old self! He responded so well to their excellent care and social stimulus.
His mental health improved immeasurably and he was so happy. His weight increased due to the good food and his new well being. Thank you Marie Louise House for your care and the love you showed to my Father.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andy (Friend of Resident) published on 18 May 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Have now visited this home twice, most recently for 2.5 hours over lunchtime. What is striking is that the staff without exception acknowledged us as visitors and offered refreshment more than once. On both occasions, it was clear that the staff were well trained and happy. They went the extra mile
for the residents.


This reflects well on the management.


The home is smart and well maintained though we were told it is about to be refurbished.


Food looked great. I think I would put on weight very quickly as a resident.

Reply from Margaret Duncan, Home Manager at Marie Louise House

Dear Andy thank you for your review submission. We agree the food is great and the staff not only well trained but will always go the extra mile for the residents and their visitors. We hope you continue to enjoy visiting our home. Kind regards Margaret Duncan Home Manager

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from O W (Daughter of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Admission to a care home is a difficult prospect for the individual concerned and their family. Marie Louise House staff were sensitive to these issues and did all they could to ease our concerns. During the admission process, they were extremely kind and helpful. They were very friendly and struck
the right balance between being serious about important things whilst also encouraging us in a cheerful and jovial way. My relative was made very welcome on his arrival, as were family members. All the staff we met greeted us and introduced themselves and each other by name. The atmosphere at Marie Louise House is lovely. Staff are very kind to the residents and their relatives and also seem to be very nice to each other. All family members have been reassured by their visits and by our interactions with Marie Louise House staff. We feel very fortunate that Marie Louise House was able to offer our relative a bed. We are confident that he will receive very good care, in lovely surroundings, from staff who are respectful but friendly and genuinely kind and caring.
Reply from M Duncan, Manager at Marie Louise House

All the staff at Marie Louise House would like to thank you for the time you have given to write this report. We are always happy to see positive feedback for the hard but enjoyable work we do to make people feel at home and cared for. Kind regards Margaret (Home Manager)

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I T (Wife of Resident) assisted by family/friend published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are so kind to my husband, their compassion and promotion of dignity I cannot fault. The manager is so approachable and understanding and always has time for me. I always tell my friends this is a lovely place to come to.
Reply from Margaret Duncan, Manager at Marie Louise House

Thank you, Mrs Twist for your comments. Our staff work hard to ensure all residents are treated with dignity and respect at all times. I am happy to meet with you at a time suitable for you when required.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard M (Resident) assisted by family/friend published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came in for respite from the hospital and I liked it so much I have decided to stay they are very kind to me.
Reply from Margaret Duncan, Manager at Marie Louise House

Dear Richard, we are so pleased you chose our home. Welcome to you and your wife and may you enjoy many happy years at MLH.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John G (Son-in-law of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Marie Louise House is very well managed with well trained caring staff. My mother-in-law is extremely well looked after. The care, quality of food and activity programme to fit individual resident’s needs are of the highest standard.
Reply from Margaret Duncan, Home Manager at Marie Louise House

Thank you for this review, it is always a pleasure to receive good reports, especially as the staff go that extra mile.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan C (Friend of Resident) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Today our visit to our friend was calm and friendly. She was comfortable and looked clean and restful. The staff were friendly and helpful.
The room was clean. Today we recognise most of the few staff there.
Reply from Margaret Duncan, Home Manager at Marie Louise House

Thank you for taking the time to review our home. We welcome the feedback as it helps us to improve our service

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet G (Wife of Resident) published on 12 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The compassionate care and understanding at such a difficult time for me and my family was excellent. My husband could not have received better care and I will always be grateful to the matron and all of the staff at the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela M (Daughter of Resident) published on 23 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Marie House for 18 months. She arrived very frail, confused, frightened, skin and bone and unacceptable of change she is 84. Marie House have been completely pro-active in bringing my mother back to not only a good state of health, but also mind. Through good observation
with nutrition, she has put on 1 ½ stone in weight and with their dedicated care and encouragement she now joins in most of the daily activities and socialises with the other residents. It is a lovely environment for her to be in and complete peace of mind of me knowing that she has the best of care and most importantly she is happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.6 (8.642)

Overview of Review Score

The Review Score of 8.6 (8.642) out of 10 for Marie Louise House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Marie Louise House is calculated as follows: ( (43 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.767 Points relating to the number of positive Reviews for Marie Louise House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 4 Positive Reviews ÷ 10.2 = 0.392
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Andrea

Andrea Barker

Job Title: Area Manager Joined: 2024

Andrea manages Norden House Care Home in Littlehampton, West Sussex and Marie Louise House in Romsey, Hampshire. She is responsible for maintaining the excellent standards of personalised care across both sites, as well as ensuring a safe and positive environment for our staff.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marie Louise House to verify any information. View our terms and conditions. Marie Louise House has an Enhanced Service - more info.