Marie Louise House

Newton Lane, Romsey SO51 8GZ
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9.5 48 Reviews
  • Marie Louise House, Romsey
Marie Louise House, located in Romsey, Hampshire has a team of caring and respectful professionals who can provide residential, dementia, nursing care.

All residents have their own care plans and the team believe that relatives should be kept up-to-date with the goals of continuous care.

Alongside professional care, the home's policy includes support for the spiritual needs of residents, allowing individuals to get satisfaction out of life, as well as experiencing quality care.
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Care Provided by Marie Louise House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £2096 – £2201
  • Self-Funded Nursing Dementia Care: £2096 – £2201
  • RESPITE Self-Funded Nursing Care: £2306 – £2420
  • RESPITE Self-Funded Nursing Dementia Care: £2306 – £2420

Fees listed are without FNC
FUNDED NURSING CARE CONTRIBUTIONS FROM THE NHS
Current FNC rate £235.88
If your admission to the care home is assessed as requiring nursing care, you may be entitled to funding by the NHS. This is called NHS Funded Nursing Care Contribution (FNC) and is a contribution made by the NHS towards supporting the provision of registered nursing care to eligible care home residents. The payment is made directly by the NHS to the care home where the nursing care is being provided, and the Resident does not receive any money directly.
The Resident will, however, remain liable for the Total Fees if FNC funding is withdrawn or if the CCG defaults on payment.

The price(s) shown are provided by the care home. Contact Marie Louise House for full pricing details and T&Cs.

Contact Marie Louise House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Marie Louise House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Joyce Hlophe (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2005
  • Number of floors: 2

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (0)

Visiting

  • No restrictions

Parking

  • Car park

Marie Louise House Reviews (48)

9.5

Marie Louise House has a Review Score of 9.5 (9.474) out of 10, based on 13 reviews in the last 2 years.
Over all time Marie Louise House has 48 reviews.

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Date Published
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Reviewer Connection to Marie Louise House
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Review from B B (Wife of Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I am extremely happy with our experiences over the past 18 months.
Reply from Susan Arquier, Registered Manager at Marie Louise HouseIt's wonderful to know that our resident and loved one are extremely happy overall with their experience over the last 18 months.
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Review from G S (Son of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always kind and caring in my experience. I think there is sometimes a break in communications regarding some aspects of my mother's care, however, outweighed by the warmth and genuine desire to do a good job! I think there is an opportunity to broaden the activities perhaps.
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Review from Caroline D (Niece of Resident) published on 17 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I decided to relocate my aunt from her existing care home to Marie Louise. From the very first contact, our experience was positive. They helped facilitate what was a complicated and challenging move and were there for us and our aunt at every turn. Once she arrived at Marie Louise our
best hopes for what she would experience were more than realised. The professionalism of the staff, the attention they pay to our aunt and the level of contact and engagement we receive have been nothing short of outstanding. The home is immaculate and professionally run. Attempts to discuss ongoing care issues etc. with the manager and her staff have been welcomed and encouraged. Both my husband and I have previous experience of care homes, with our parents and grand parents having spent time in other facilities. We therefore feel we are well qualified to comment on how Marie Louise is run. It is an excellent, well run and professionally managed care home.
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Review from B M (Resident) published on 9 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A surprisingly good experience.
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Review from M N (Daughter of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff is wonderfully caring. We feel blessed that we found Marie Louise house. Everything in the home is beautifully presented and looked after and looks clean and attractive.
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Review from W H (Resident) assisted by family/friend published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good all round but response to calls are slower than desired.
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Review from Gillian G (Friend of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy at the home. I feel very safe, the food is delicious. Very welcoming to my friends.
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Review from Marie M (Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at Marie Louise House is excellent. They always ask me what I want. The carers are very supportive and the manager very understanding and a good listener. I highly recommend the home.
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Review from H S (Resident) assisted by family/friend published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live at Marie Louise House. It is my home. The staff are so helpful and attentive to my needs. I would not want to be anywhere else. Thank you for looking after me.
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Review from M R (Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy at Marie Louise House. The care is good and the food very good. The Manager looks after us all and knows me well now. Thank you to all the carers for looking after me.
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Review from Peter H (Husband of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care being provided for my wife is exemplary. All the staff I have come across - nurses, carers, cleaners, activities, kitchen, laundry, maintenance, admin, whoever - are totally devoted to the welfare of 'their' residents. I cannot praise them too highly.
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Review from D S (Resident) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely home.
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Review from David S (Son of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very good, caring staff.
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Review from Kelly C (Granddaughter of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard and level of care at Marie Louise House is out of this world.
I could not ask for my nan to be cared for in a better place.
The staff are not only supportive and caring to my nan but also us as a family. Knowing how loved and cared for my nan is here, gives us all peace of mind and can
see how happy she is.
The home is always clean and secure and has a lovely atmosphere.
The overall standard of Marie Louise House is hard to fault. It is a home from home for my nan. We could not ask for more.
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Review from V L (Daughter of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are consistently patient, kind and compassionate. Residents are treated with respect, yet encouraged to be involved where possible, if this is appropriate. Nonetheless, a resident's wishes are always considered.
Nursing care appears exemplary.
Altogether the best option for anyone needing advanced
care.
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Review from S K (Son of Resident) published on 14 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very happy with the care that Dad has been receiving. Grandad/Dad is comfortable and keeps in good health. Staff are all attentive and friendly. Have noticed that this room does not seem to be tidied/wiped down on a regular basis.
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Review from H G (Son of Resident) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care to residents and their relatives was excellent and cannot be faulted.
The general facilities and cleanliness were excellent. The building was being refurbished at the time.
The room itself was good but it was disappointing, given that the fees cost a lot, that a chest of drawers was broken
and remained so for much of his stay.
In nursing homes, it must be a problem to provide food to satisfy all tastes, appetites and swallowing difficulties. However, I think it has to be described as very bland.
My father had a poor appetite in the nursing home but when we took him out to a meal in a pub, he tucked in with gusto.
Losing articles of clothing in the laundry was a problem but it seems to occur in all nursing homes.
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Review from Maureen G (Wife of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience was very good in all areas. The staff were kind both to patients and their visitors. All areas of the building are bright, roomy and most have pleasant views of the spacious gardens. Any questions a relative may have is always answered readily and helpfully.
Reply from Margaret Duncan, Home Manager at Marie Louise HouseDear Maureen thank you for your review of our home it was a pleasure to have your husband stay with us. If we can be of further help in the future please do not hesitate in contacting us. You are always in our thoughts Kind regards Margaret
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Review from S G (Daughter of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for 2 years and my father visited frequently. He suddenly passed away in July. The home could not have been more helpful. We had the funeral cars leave from the home and had the wake afterwards. This was so right my mum as the principal mourner. The food and catering
were all excellent (60 people) and nothing was too much trouble.
Reply from Margaret Duncan, Home Manager at Marie Louise HouseThank you for the feedback. We were so sorry for the passing of your father, as a frequent visitor to the home he became one of the family and will be missed. Our thoughts are with you and your family.
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Review from Graham C (Son of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father moved into Marie Louise House after a spell of 9 months in hospital. He had deteriorated both physically and mentally during that time. However, after only a week or so in Marie Louise House he started to return to his old self! He responded so well to their excellent care and social stimulus.
His mental health improved immeasurably and he was so happy. His weight increased due to the good food and his new well being. Thank you Marie Louise House for your care and the love you showed to my Father.
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Current Review Score: 9.5 (9.474)

Overview of Review Score

The Review Score of 9.5 (9.474) out of 10 for Marie Louise House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.649 for Marie Louise House is calculated as follows: ( (106 Excellents x 5) + (42 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 154 Ratings = 4.649
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Marie Louise House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Joyce

Joyce Hlophe

Job Title: Home Manager Joined: 2026

Joyce Hlophe is a dedicated and qualified nursing professional with a Bachelor’s degree in Community Health and Nursing Administration. She brings over five years of experience working with Healthcare Management Trust, where she has demonstrated strong leadership and clinical expertise.


Joyce has held the position of Clinical Lead/Deputy Manager, supporting service delivery, staff coordination, and quality care standards. In November 2025, she was appointed Acting Manager, reflecting her capability, commitment, and in-depth knowledge of the service.


Having worked on-site for several years, Joyce has developed a thorough understanding of operational processes and client needs. She continues to play a key role in supporting the service, ensuring high standards of care and effective team management.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marie Louise House to verify any information. View our terms and conditions. Marie Louise House has an Enhanced Service - more info.