
They have been wonderful with her, and she has really been very happy there.Graham G(Son of Resident/Service User)

They made all our visits to her so much easier. Overall we couldn't thank everyone enoughD F(Daughter of Resident/Service User)

At Marie Louise House, the staff really care about my wife and her fellow residentsM W(Husband of Resident/Service User)

They have been wonderful with her, and she has really been very happy there.Graham G(Son of Resident/Service User)

They made all our visits to her so much easier. Overall we couldn't thank everyone enoughD F(Daughter of Resident/Service User)

At Marie Louise House, the staff really care about my wife and her fellow residentsM W(Husband of Resident/Service User)

Marie Louise House, located in Romsey, Hampshire has a team of caring and respectful professionals who can provide residential, dementia, nursing care.
All residents have their own care plans and the team believe that relatives should be kept up-to-date with the goals of continuous care.
Alongside professional care, the home's policy includes support for the spiritual needs of residents, allowing individuals to get satisfaction out of life, as well as experiencing quality care.
Care Provided by Marie Louise House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
FUNDED NURSING CARE CONTRIBUTIONS FROM THE NHS
Current FNC rate £235.88
If your admission to the care home is assessed as requiring nursing care, you may be entitled to funding by the NHS. This is called NHS Funded Nursing Care Contribution (FNC) and is a contribution made by the NHS towards supporting the provision of registered nursing care to eligible care home residents. The payment is made directly by the NHS to the care home where the nursing care is being provided, and the Resident does not receive any money directly.
The Resident will, however, remain liable for the Total Fees if FNC funding is withdrawn or if the CCG defaults on payment.
The price(s) shown are provided by the care home. Contact Marie Louise House for full pricing details and T&Cs.
Contact Marie Louise House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Healthcare Management Trust
- Voluntary / Not for Profit Owned
Person in charge
- Joyce Hlophe(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (51)
Visiting
- No restrictions
Parking
- Car park
Marie Louise House Reviews (48)
Marie Louise House has a Review Score of 9.5 (9.474) out of 10, based on 13 reviews in the last 2 years.
Over all time Marie Louise House has 48 reviews.
Overall, I am extremely happy with our experiences over the past 18 months.
It's wonderful to know that our resident and loved one are extremely happy overall with their experience over the last 18 months.
Always kind and caring in my experience. I think there is sometimes a break in communications regarding some aspects of my mother's care, however, outweighed by the warmth and genuine desire to do a good job! I think there is an opportunity to broaden the activities perhaps.
My husband and I decided to relocate my aunt from her existing care home to Marie Louise. From the very first contact, our experience was positive. They helped facilitate what was a complicated and challenging move and were there for us and our aunt at every turn. Once she arrived at Marie Louise our best hopes for what she would experience were more than realised. The professionalism of the staff, the attention they pay to our aunt and the level of contact and engagement we receive have been nothing short of outstanding. The home is immaculate and professionally run. Attempts to discuss ongoing care issues etc. with the manager and her staff have been welcomed and encouraged. Both my husband and I have previous experience of care homes, with our parents and grand parents having spent time in other facilities. We therefore feel we are well qualified to comment on how Marie Louise is run. It is an excellent, well run and professionally managed care home.
A surprisingly good experience.
All the staff is wonderfully caring. We feel blessed that we found Marie Louise house. Everything in the home is beautifully presented and looked after and looks clean and attractive.
Very good all round but response to calls are slower than desired.
I am very happy at the home. I feel very safe, the food is delicious. Very welcoming to my friends.
The care at Marie Louise House is excellent. They always ask me what I want. The carers are very supportive and the manager very understanding and a good listener. I highly recommend the home.
I live at Marie Louise House. It is my home. The staff are so helpful and attentive to my needs. I would not want to be anywhere else. Thank you for looking after me.
I am very happy at Marie Louise House. The care is good and the food very good. The Manager looks after us all and knows me well now. Thank you to all the carers for looking after me.
The care being provided for my wife is exemplary. All the staff I have come across - nurses, carers, cleaners, activities, kitchen, laundry, maintenance, admin, whoever - are totally devoted to the welfare of 'their' residents. I cannot praise them too highly.
A lovely home.
A very good, caring staff.
I could not ask for my nan to be cared for in a better place.
The staff are not only supportive and caring to my nan but also us as a family. Knowing how loved and cared for my nan is here, gives us all peace of mind and can see how happy she is.
The home is always clean and secure and has a lovely atmosphere.
The overall standard of Marie Louise House is hard to fault. It is a home from home for my nan. We could not ask for more.
Nursing care appears exemplary.
Altogether the best option for anyone needing advanced care.
Overall very happy with the care that Dad has been receiving. Grandad/Dad is comfortable and keeps in good health. Staff are all attentive and friendly. Have noticed that this room does not seem to be tidied/wiped down on a regular basis.
The general facilities and cleanliness were excellent. The building was being refurbished at the time.
The room itself was good but it was disappointing, given that the fees cost a lot, that a chest of drawers was broken and remained so for much of his stay.
In nursing homes, it must be a problem to provide food to satisfy all tastes, appetites and swallowing difficulties. However, I think it has to be described as very bland.
My father had a poor appetite in the nursing home but when we took him out to a meal in a pub, he tucked in with gusto.
Losing articles of clothing in the laundry was a problem but it seems to occur in all nursing homes.
My experience was very good in all areas. The staff were kind both to patients and their visitors. All areas of the building are bright, roomy and most have pleasant views of the spacious gardens. Any questions a relative may have is always answered readily and helpfully.
Dear Maureen thank you for your review of our home it was a pleasure to have your husband stay with us. If we can be of further help in the future please do not hesitate in contacting us. You are always in our thoughts Kind regards Margaret
My mother has been a resident here for 2 years and my father visited frequently. He suddenly passed away in July. The home could not have been more helpful. We had the funeral cars leave from the home and had the wake afterwards. This was so right my mum as the principal mourner. The food and catering were all excellent (60 people) and nothing was too much trouble.
Thank you for the feedback. We were so sorry for the passing of your father, as a frequent visitor to the home he became one of the family and will be missed. Our thoughts are with you and your family.
My Father moved into Marie Louise House after a spell of 9 months in hospital. He had deteriorated both physically and mentally during that time. However, after only a week or so in Marie Louise House he started to return to his old self! He responded so well to their excellent care and social stimulus. His mental health improved immeasurably and he was so happy. His weight increased due to the good food and his new well being. Thank you Marie Louise House for your care and the love you showed to my Father.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 March 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Marie Louise House.
There are no upcoming events for Marie Louise House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Marie Louise House.
Accreditations
There are no accreditations posted yet for Marie Louise House.
Meet the Team (1)

Joyce Hlophe is a dedicated and qualified nursing professional with a Bachelor’s degree in Community Health and Nursing Administration. She brings over five years of experience working with Healthcare Management Trust, where she has demonstrated strong leadership and clinical expertise.
Joyce has held the position of Clinical Lead/Deputy Manager, supporting service delivery, staff coordination, and quality care standards. In November 2025, she was appointed Acting Manager, reflecting her capability, commitment, and in-depth knowledge of the service.
Having worked on-site for several years, Joyce has developed a thorough understanding of operational processes and client needs. She continues to play a key role in supporting the service, ensuring high standards of care and effective team management.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marie Louise House to verify any information. View our terms and conditions. Marie Louise House has an Enhanced Service -more info.