Submit a Review for Millway House
Amesbury Road, Weyhill, Andover, SP11 8DE
View Full Details of Millway HouseLatest Reviews for Millway House
12 September 2025
Lovely,bright,clean,welcoming care home,grounds as a first impression are a credit to the gardener Carers are lovely,friendly and pleasant The activity programme is varied,theres always something going on My mum is well cared for Im very happy this gives me piece of mind Thank you
13 June 2025
Mum is very happy here the care given is exceptional and she feels safe and happy here , She always remarks how good the food is here and as she ran various Cafes , Restaurants and canteens in her career this is high praise indeed.
09 June 2025
I do like it here and everyone is very helpful and looks after me. After the recent fall I did not feel that the management were very concerned about my welfare. Nurses and carers were first class in helping me after my fall.
03 June 2025
The care my Dad has received at Millway House has been of an extremely high quality. Every effort has been made to communicate effectively with him, to understand his values, likes and dislikes and favourite activities. Challenges have been met with understanding and compassion. These include his difficult behaviour recently when staff were understandably unable to take him out, and his reluctance to shower regularly. He has been encouraged to express himself, whether verbally, or in the activities he has engaged in. It warms my heart to see him playing maracas or a tambourine, or to see his painting of a pheasant on the wall. The environment is pleasant and secure. I'm impressed at the organisational aspects of the care home, particularly the ability to share information instantaneously across all staff using electronic devices. I'm running out of space so let me end by saying 'Thank you!'
20 May 2025
The staff deliver an excellent service, always putting the resident first. Their care and attention is excellent, enabling family members to visit and then leave, knowing Mum is safe, comfortable in her environment and receiving the best care possible.
06 May 2025
All residents needs are met, she is happy and settled. I like and so does she that she has been able to make her room cosy with things from home. Excellent nursing when she was taken seriously ill, medical assistance was quickly sorted. I couldn't ask for more.
21 March 2025
What a marvelous christmas the staff made for us residents who were unable to go home. I love the welcoming and homely feel and that the staff go out of their way to be so kind.
19 March 2025
Mum is treated with great respect and the staff are so friendly and helpful. She is staying for rehabilitation following a fall at home. Progress has been slow due to a wound on her heel which happened during her stay in hospital, but the care and attention at Millway has been second to none.
17 March 2025
The staff, carers and nurses at Millway House are exceptional. Both my mother and father are now living at the home and the care they receive is superb. They appear to be getting younger! The staff is very stable - we have got to know everyone well during this first year and we really appreciate the consistency. Everyone genuinely cares and the relationships built with residents are heartfelt and professional. Kindness exudes from everyone who works there. The activities are varied, well thought through and carried out with such joy. I fully trust my parents health and well- being to the nurses and carers, who also communicate with us whenever needed and whenever we ask. The carers work hard and manage their workload well, yet make each resident feel special and important. They really take time to get to know each resident and think about their preferences. The rooms and facilities are kept spotless by the efficient, friendly and kind cleaning staff. Millway has become our family.
10 March 2025
Overall care at Millway House is very good. One area for improvement would be the laundry, as my sister has experienced having other people's garments left for her and items missing. Hopefully this will improve! Selection of food could be improved. When in-house, the variety at lunchtime and evening was very good.
27 February 2025
My mum was admitted to Millway House in January 2025 and both she and I have been so impressed by the care of the staff and the facilities. All the staff, laundry, cleaning, catering, care, maintenance, nursing, activities, reception and management are friendly and approachable and will always provide help and problem-solve. The garden is lovely and the activities are interesting. Mum was really worried about going into a home but is enjoying the company of others and has started up a scrabble club in the evenings. She particularly enjoys the cake and tells me the food is very good. Thank you for making her and my experience of this major change so comfortable.
27 September 2024
Mum came to Millway in May from another care home where we were increasingly concerned for her wellbeing - her dementia and physical decline means she's dependent for help with everyday things. The move has been life-changing for all of us. The standard of care and attention so far has been exceptional but what lifts Millway way above the bar is its positive vibe - the whole team makes us feel we're part of a family rather than paying customers. Everyone, regardless of job role, consistently shows up as friendly, welcoming, fun, professional and invested in making Mum's world the best it can be. Mum has her dignity back and is being gently encouraged to re-engage. We no longer worry about her welfare or possessions. Nothing is too much trouble. Call buttons are reacted to quickly. Info is listened to and acted upon. Emails are answered promptly and there are regular update phone calls. Millway is living up to its high reputation and we're very happy to recommend it.
20 September 2024
Our mum recently had 3 weeks respite care in Millway House. From our first contact with the home, the communication was excellent. The staff who conducted the home visit chatted with Mum as well as us, not easy when your loved one is a dementia sufferer. Whenever we visited, we were given an update on how Mum was doing and any areas of concern were highlighted. She always looked happy and cared for. We were sent the activities planner and menu by e-mail every week. The range of activities was excellent, and the activities co-ordinator spent a lot of time getting to know Mum on her first day there. There are plenty of places where you can sit and have a coffee and chat when you visit. Wonderful carers. Millway House ticked every box for us.
20 September 2024
My mum has been living at Millway House for 18 months now after a fall at home and a stroke while recovering in hospital. She has no mobility as a result but she is well cared for and we got a special wheelchair which enables the staff to move her out of her room and she has her own favourite chair from home too. She is well attended to and cared for.
12 September 2024
Red button non-effective. 3 times lately I have had to attend to myself after toilet use with much difficulty and pain. Little attention given to me at 104 years old. I do not use emergency red button except when really needed. No response from carer. No senior people in charge of each floor. Nobody about at night, all presumably not needed to answer red button!
13 August 2024
My mum was at Millway House for three weeks of respite care in July while I went away for a short break. Mum was very happy while she was there and I felt happy to leave her with the wonderful staff who took great care of her. This was mum's second time at Millway and she was happier in her room on the ground floor with access to the patio area than she had been the first time she'd stayed on the second floor. I think she liked being closer to where all the activities take place.
01 August 2024
My sister has been a resident for 18 months. She is unable to walk and cannot get out of bed due to extreme pain. It seems she cannot leave her room - are the doors not wide enough for her bed? Are there no lifts large enough for her bed? She might have liked to be pushed down to the sitting room or garden to see other people. She was always very sociable before. As it is, she has no other residents to talk to - she would enjoy a game of Scrabble for example. Having said that, she has never suggested she would enjoy leaving her room - that is only my idea! Whenever I visit she is always clean and tidy (as is her room) and there are no unpleasant smells, despite her incontinence. The staff are all very polite and generally cheerful. I am very happy that she is being looked after extremely well.
29 May 2024
Having worked in the care sector for many years, I can't fault the care provided to Dad. Staff are compassionate and treat everyone with respect and dignity. Communication is excellent and everyone is accommodating. To hear Dad say 'I'm safe and if I want anything I just use my buzzer' is all the reassurance I need.
09 April 2024
I always feel a homely and warm atmosphere when visiting Millway House. My relative is quite a long-term resident, and over her time at Millway, a high standard of professionalism and care has persisted throughout. As a relative I feel confident that my family member is in safe hands at Millway House.
09 February 2024
Millway House provides the perfect setting for my mother's care - she has quite advanced dementia and they cope with all her nursing, mental health and pastoral needs with compassion, care and understanding. They are always more than happy to discuss her needs and tailor things accordingly. As a family we are so very happy with Mum spending her later years at Millway - it really is her 'happy place'.
Latest Reviews for Millway House
12 September 2025
Lovely,bright,clean,welcoming care home,grounds as a first impression are a credit to the gardener Carers are lovely,friendly and pleasant The activity programme is varied,theres always something going on My mum is well cared for Im very happy this gives me piece of mind Thank you
13 June 2025
Mum is very happy here the care given is exceptional and she feels safe and happy here , She always remarks how good the food is here and as she ran various Cafes , Restaurants and canteens in her career this is high praise indeed.
09 June 2025
I do like it here and everyone is very helpful and looks after me. After the recent fall I did not feel that the management were very concerned about my welfare. Nurses and carers were first class in helping me after my fall.
03 June 2025
The care my Dad has received at Millway House has been of an extremely high quality. Every effort has been made to communicate effectively with him, to understand his values, likes and dislikes and favourite activities. Challenges have been met with understanding and compassion. These include his difficult behaviour recently when staff were understandably unable to take him out, and his reluctance to shower regularly. He has been encouraged to express himself, whether verbally, or in the activities he has engaged in. It warms my heart to see him playing maracas or a tambourine, or to see his painting of a pheasant on the wall. The environment is pleasant and secure. I'm impressed at the organisational aspects of the care home, particularly the ability to share information instantaneously across all staff using electronic devices. I'm running out of space so let me end by saying 'Thank you!'
20 May 2025
The staff deliver an excellent service, always putting the resident first. Their care and attention is excellent, enabling family members to visit and then leave, knowing Mum is safe, comfortable in her environment and receiving the best care possible.
06 May 2025
All residents needs are met, she is happy and settled. I like and so does she that she has been able to make her room cosy with things from home. Excellent nursing when she was taken seriously ill, medical assistance was quickly sorted. I couldn't ask for more.
21 March 2025
What a marvelous christmas the staff made for us residents who were unable to go home. I love the welcoming and homely feel and that the staff go out of their way to be so kind.
19 March 2025
Mum is treated with great respect and the staff are so friendly and helpful. She is staying for rehabilitation following a fall at home. Progress has been slow due to a wound on her heel which happened during her stay in hospital, but the care and attention at Millway has been second to none.
17 March 2025
The staff, carers and nurses at Millway House are exceptional. Both my mother and father are now living at the home and the care they receive is superb. They appear to be getting younger! The staff is very stable - we have got to know everyone well during this first year and we really appreciate the consistency. Everyone genuinely cares and the relationships built with residents are heartfelt and professional. Kindness exudes from everyone who works there. The activities are varied, well thought through and carried out with such joy. I fully trust my parents health and well- being to the nurses and carers, who also communicate with us whenever needed and whenever we ask. The carers work hard and manage their workload well, yet make each resident feel special and important. They really take time to get to know each resident and think about their preferences. The rooms and facilities are kept spotless by the efficient, friendly and kind cleaning staff. Millway has become our family.
10 March 2025
Overall care at Millway House is very good. One area for improvement would be the laundry, as my sister has experienced having other people's garments left for her and items missing. Hopefully this will improve! Selection of food could be improved. When in-house, the variety at lunchtime and evening was very good.
27 February 2025
My mum was admitted to Millway House in January 2025 and both she and I have been so impressed by the care of the staff and the facilities. All the staff, laundry, cleaning, catering, care, maintenance, nursing, activities, reception and management are friendly and approachable and will always provide help and problem-solve. The garden is lovely and the activities are interesting. Mum was really worried about going into a home but is enjoying the company of others and has started up a scrabble club in the evenings. She particularly enjoys the cake and tells me the food is very good. Thank you for making her and my experience of this major change so comfortable.
27 September 2024
Mum came to Millway in May from another care home where we were increasingly concerned for her wellbeing - her dementia and physical decline means she's dependent for help with everyday things. The move has been life-changing for all of us. The standard of care and attention so far has been exceptional but what lifts Millway way above the bar is its positive vibe - the whole team makes us feel we're part of a family rather than paying customers. Everyone, regardless of job role, consistently shows up as friendly, welcoming, fun, professional and invested in making Mum's world the best it can be. Mum has her dignity back and is being gently encouraged to re-engage. We no longer worry about her welfare or possessions. Nothing is too much trouble. Call buttons are reacted to quickly. Info is listened to and acted upon. Emails are answered promptly and there are regular update phone calls. Millway is living up to its high reputation and we're very happy to recommend it.
20 September 2024
Our mum recently had 3 weeks respite care in Millway House. From our first contact with the home, the communication was excellent. The staff who conducted the home visit chatted with Mum as well as us, not easy when your loved one is a dementia sufferer. Whenever we visited, we were given an update on how Mum was doing and any areas of concern were highlighted. She always looked happy and cared for. We were sent the activities planner and menu by e-mail every week. The range of activities was excellent, and the activities co-ordinator spent a lot of time getting to know Mum on her first day there. There are plenty of places where you can sit and have a coffee and chat when you visit. Wonderful carers. Millway House ticked every box for us.
20 September 2024
My mum has been living at Millway House for 18 months now after a fall at home and a stroke while recovering in hospital. She has no mobility as a result but she is well cared for and we got a special wheelchair which enables the staff to move her out of her room and she has her own favourite chair from home too. She is well attended to and cared for.
12 September 2024
Red button non-effective. 3 times lately I have had to attend to myself after toilet use with much difficulty and pain. Little attention given to me at 104 years old. I do not use emergency red button except when really needed. No response from carer. No senior people in charge of each floor. Nobody about at night, all presumably not needed to answer red button!
13 August 2024
My mum was at Millway House for three weeks of respite care in July while I went away for a short break. Mum was very happy while she was there and I felt happy to leave her with the wonderful staff who took great care of her. This was mum's second time at Millway and she was happier in her room on the ground floor with access to the patio area than she had been the first time she'd stayed on the second floor. I think she liked being closer to where all the activities take place.
01 August 2024
My sister has been a resident for 18 months. She is unable to walk and cannot get out of bed due to extreme pain. It seems she cannot leave her room - are the doors not wide enough for her bed? Are there no lifts large enough for her bed? She might have liked to be pushed down to the sitting room or garden to see other people. She was always very sociable before. As it is, she has no other residents to talk to - she would enjoy a game of Scrabble for example. Having said that, she has never suggested she would enjoy leaving her room - that is only my idea! Whenever I visit she is always clean and tidy (as is her room) and there are no unpleasant smells, despite her incontinence. The staff are all very polite and generally cheerful. I am very happy that she is being looked after extremely well.
29 May 2024
Having worked in the care sector for many years, I can't fault the care provided to Dad. Staff are compassionate and treat everyone with respect and dignity. Communication is excellent and everyone is accommodating. To hear Dad say 'I'm safe and if I want anything I just use my buzzer' is all the reassurance I need.
09 April 2024
I always feel a homely and warm atmosphere when visiting Millway House. My relative is quite a long-term resident, and over her time at Millway, a high standard of professionalism and care has persisted throughout. As a relative I feel confident that my family member is in safe hands at Millway House.
09 February 2024
Millway House provides the perfect setting for my mother's care - she has quite advanced dementia and they cope with all her nursing, mental health and pastoral needs with compassion, care and understanding. They are always more than happy to discuss her needs and tailor things accordingly. As a family we are so very happy with Mum spending her later years at Millway - it really is her 'happy place'.