Millway House Nursing Home was awarded the rating of 'Good' in every area that was inspected by the CQC and the overall rating awarded following the inspection was 'Good'.
The Home is situated about 4 miles from Andover in a village called Weyhill, offering excellent nursing accommodation together with the following.
· High quality care from well trained experienced staff
· Tastefully decorated bedrooms mostly with en-suite shower facilities
· Well laid out numerous lounges [more than seven], two large dining areas and a garden room.
· Assisted bathrooms/shower rooms with overhead hoists and specialist baths
· Beautiful garden facilities and ample parkland
· Hairdressing salon, activity, and quiet rooms
· Varied menu with choices offered from freshly cooked food
The team at Millway House understands that people need nursing care for a variety of reasons. With a newly completed ‘State of the Art’ nursing wing with all the facilities, the team are therefore able to offer a wide range of services, and are always on hand to speak to you in general terms or with regard to your specific needs.
‘Love Al, Serve All’
Group: JSAI Country Home Ltd
Person in charge: Jenny Martin (Matron)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 54
Shared Rooms: 2
Rooms with ensuite WC: 41
Weekly Charges Guide: Nursing Care Single £1000 – £1500 , Nursing Care Shared (per person) from £750 (These prices are only a guideline, please contact Millway House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Millway House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Millway House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Millway House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.519 for Millway House is calculated as follows: ( (91 Excellents x 5) + (55 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 156 Ratings = 4.519
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Millway House is based on 13 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 13 Reviews ÷ 11.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Millway House has a Review Score of 9.5 (9.519) from 13 Reviews
Review submitted from a Postal Card by Ian E (Son of Resident) on Thursday 22 June 2017. Relates to May 2017.
Whenever I visit my mother at Millway House I always find a relaxed but very professional atmosphere.
Relaxed for the residents, professional by the staff.
Excellent and well organised mental and physical activities for the residents. Thank you.
How likely would you be to recommend Millway House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Sally B (Daughter of Resident) on Friday 9 June 2017. Relates to May 2017.
We are satisfied in general with Mum's care needs, nursing care and welfare. She likes the majority of the staff especially during daytime but is not so keen on some of the night staff. Saying that their case is good. At times we appreciate her toilet needs can be demanding but that is the reason for her being there. At times, her room and bathroom are in need of a good clean but overall, Millway House meets our expectations. Although Mum would rather still be in her own home, she appreciates the care she is given and is as happy as she ever will be!
How likely would you be to recommend Millway House? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by J G (Daughter of Resident) on Thursday 1 June 2017. Relates to May 2017.
My mother is content and I am happy that she is being properly cared for in a safe and clean environment. The staff are attentive and kind throughout the home and at all levels.
If I have any concerns I know I can talk to someone at any time and be listened to.
How likely would you be to recommend Millway House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Colin W (Son of Resident) on Tuesday 30 May 2017. Relates to May 2017.
My mother has resided in Millway House for about 3 years.
To my surprise, she settled in very well and enjoys the activities and outings the home organises.
She seems very happy there and her health has improved.
That is a testament to the professionalism and kindness of staff at Millway House.
How likely would you be to recommend Millway House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by L B (Daughter of Resident) on Friday 19 May 2017. Relates to May 2017.
Millway House nursing home ticks all the boxes from the moment you drive in. A fine, light, sunny house that looks nothing like a nursing home. Upon entry, this continues onto the resident's lounges and rooms. Their happiness and welfare are very much the focus of the staff and they do a first class job.
My mother says " I am very happy here at Millway House and I am looked after very well. The nurses soon make me better when I am not too well".
How likely would you be to recommend Millway House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Patricia R (Wife of Resident) on Friday 19 May 2017. Relates to May 2017.
As a representative for my husband who is unable to take care of his own affairs, I would like to say that our experience has been good and we are perfectly happy with Millway House. I would definitely recommend it to others.
How likely would you be to recommend Millway House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Rachel H (Daughter of Resident) on Friday 19 May 2017. Relates to April 2017.
Millway House is a very good home and all staff treat my mother with good care and respect. Activities keep her mentally well and her physical needs are looked after well.
Millway House is a great home for my mum - I would not want her elsewhere.
How likely would you be to recommend Millway House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Patricia M (Niece of Resident) on Friday 19 May 2017. Relates to May 2017.
My uncle receives the very best care at Millway House. The whole staff - matron, nursing, caring, cleaning, kitchen and maintenance - are always charming, friendly and helpful.
How likely would you be to recommend Millway House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Mary B (Friend of Resident) on Wednesday 10 May 2017. Relates to April 2017.
The friend I visit is a disabled man who has no family. I have been visiting him in this home for the past five years. I cannot fault his care and the friendly carers.
How likely would you be to recommend Millway House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by L S (Niece of Resident) on Tuesday 2 May 2017. Relates to May 2017.
Millway House Nursing Home is a very friendly place. We are always greeted with a smile by members of staff. The home is always clean and tidy and at weekends cleaning is carried out. The activities are good but my aunt cannot always join in as she cannot see properly. She cannot see or hear the tv. She is treated with dignity and her needs are met. Sometimes there is a problem with her food because she is a vegetarian but this has improved. I feel that hairdressing and chiropody should be included in the care she pays for. My aunt likes to talk to other residents she is looking forward to being in the garden during the summer.
How likely would you be to recommend Millway House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Valerie S (Daughter of Resident) on Friday 28 April 2017. Relates to December 2016.
I am pleased and satisfied with the care my mother receives. The home is clean and the food is good. The staff are helpful and look after mum very well.
How likely would you be to recommend Millway House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by G S (Husband of Resident) on Thursday 27 April 2017. Relates to April 2017.
When my wife needed to go into a home, I inspected six homes in the Andover area accompanied by my daughter - we were not overly impressed by five, but Millway House was by far the best candidate and the presentation by the Matron was excellent. At the end, she said "we are not perfect, but if there is anything you are not happy about, come to see me. I may not be able to fully correct it, but I will do my very best". One could not ask for more. My wife has been in this home for 3 years now and I am happy with every aspect of her care. I am completely satisfied that I made the right choice.
How likely would you be to recommend Millway House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Sandra T (Daughter-in-law of Resident) on Tuesday 25 April 2017. Relates to April 2017.
Very well run home. All the staff very caring my Father-in-law and my Mother-in-law are residents and are very well cared for. The food is first class. The home is very clean with no odours and flowers every where. Entertainment every day if the residents wish to join in. The Matron is very accommodating and always has time for you.
How likely would you be to recommend Millway House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no Care Home Idol entrants who have performed at Millway House