






Millway House is a former large family home, set in its own extensive grounds, and located in Weyhill, 4 miles from Andover. Previously belonging to the Hartigan, then the Balding families, the house became a residential home in the 1980s, catering for people over the age of 65. Following thoughtful re-development and an extension to the premises in 2008, Millway established itself as a high-quality nursing home, offering excellent nursing...
Care Provided by Millway House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.
Fees are split between a room charge and a fee for care dependent on the level of care need
The price(s) shown are provided by the care home. Contact Millway House for full pricing details and T&Cs.
Contact Millway House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Birchstone Care
- Private Owned
Person in charge
- Claire Lousteau(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (52)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (42)
- Couples/Companion Rooms with ensuite Wet Room (3)
Visiting
- Millway House welcomes visitors at any time. However, if you would like a tour, it is preferable to arrange this beforehand to ensure that a member of staff will be present to answer any questions.
Parking
- Millway House has an extensive private car park next to the home
Millway House Reviews (91)
Millway House has a Review Score of 9.7 (9.707) out of 10, based on 32 reviews in the last 2 years.
Over all time Millway House has 91 reviews.
The staff are always caring and patient, her room and en suite are spotless.
A great effort is made to provide communal activities, but time is still spent on meeting an individual's needs.
We are delighted to hear that your experience at Millway House has been such a positive one. It is wonderful to know that you have found our staff to be caring, patient, and attentive, and that the high standards of cleanliness in your...
We also feel part of the Millway family. Over the three years we have been delighted at the stability of staff. The turnover is practically zero and all staff seem very happy to be there. Lots of thought is put into everything, from activities to the details in the residents personal rooms. Communication is excellent, with regular calls from nurses and easy and quick contact when we need it. There are lovely welcoming spaces to bring visitors to both in the house and the beautiful garden. Friends and relatives of mum and da,d are made welcome. Christmas is amazing, with mum and dad feeling like they are hosting us as we dine together. We love Millway!!
We are absolutely delighted to hear how happy your parents are at Millway and that they feel so at home. Its especially wonderful to know that they have built such meaningful friendships with our carers,...
We visited the home before my mum went there my wife and myself could not be leave how nice it was .very clean and all the staff were so friendly. Mum moved in strate from hospital she has the start of dementia. She has settled well all the starf are so good with her can't find anything to complain about she happy and well looked after.
The carers appear to know her well and accommodate her likes / dislikes, with both her care needs and smaller details which are important to our mother .
The carers are always friendly and help us enjoy our visit .
Millway is a lovely , calm setting with good nutritious food .
We are very happy to see mother happy , settled and improving in herself since being there
We are delighted to hear that your mother-in-law has settled so well since joining Millway in January and that she is happy, comfortable, and continuing to improve. It is especially reassuring to know that her needs are being met...
My mother has only just started in the care home (1 week), but so far we have felt very welcomed and looked after. As a family we feel that a huge weight has been lifted of our shoulders knowing she is safe and getting looked after well and the fact she is smiling much more now is testament to that! We have visited the home every day bar one and on every visit we have been welcomed and felt very easy during our visit. Everything is explained to us and we have been kept informed well about all that happens with my mum. Looks like we chose the right place!
We are delighted to hear that your mother's first week with us has been such a positive experience and that both she and your family have felt so welcomed and supported. Knowing that she is settling in well, feeling safe, and smiling more is incredibly important to us and truly rewarding for our...
Our Father moved into Millway House in January 2026 and has received incredible care from the day he arrived. He has been made to feel welcome, has been encouraged to join activities and has settled in his new home very quickly. Day to day medical care has been outstanding and a couple of emergency situations were dealt with in a very professional and calm manner. His room is kept spotlessly clean, the laundry service is excellent and the food is always of a very good standard. It gives our family great peace of mind to know my father is safe and secure in such a caring environment.
Your kind comments regarding the...
Residents are well cared for and supported as their individual needs require. There is a good programme of weekly and daily activities and residents are encouraged to participate, including trips away from Millway. The family always leave Millway knowing that Mum is in very good hands and the homely atmosphere contributes to this feeling of care, socially, medically and emotionally.
Thank you for your kind and thoughtful feedback. We are delighted to hear that you feel your mum is well cared for and supported in line with her individual needs. It is especially rewarding to know that our activities programme and trips are valued and that our homely environment provides...
my mother moved to millway house in january and is enjoying that there is company and activites every day mum seems happy and content which is a great weight of of our minds the staff are always very caring and helpful
Best wishes Claire Lousteau
Carers cleaners and the laundry lady and cooks work very hard
My mum is well cared for even though due to Dementia shes very difficult
Communication is good and any concerns are swiftly acted upon
The carers do a great job I hope they are appreciated by the management team
Our team works hard every single day, and I want you to know that they are deeply...
The setting is homely, comfortable and brilliantly clean.
The grounds are well maintained which creates a wonderful outside space for residents - weather permitting.
The activities programme is accessible for most and respectful in nature to the needs of residents.
I would highly recommend Millway House as a next step on a loved one's journey when or if it became necessary.
My wife has been in two care homes. The first was in a grand building that looked very good but the staff didn't care much. By contrast Millway House may look a little worn here and there but the staff are excellent. They really care for her. I have watched them having enormous patience with some difficult residents. That is what makes a good home. Don't look at the fabric - look at the staff. On occasion communication with me could be better but I always know my wife is being taken care of. I could not submit this without rating food and drink but I cannot honestly give a rating for food as I have only ever had three meals at Millway.
We appreciate your comment regarding communication and will continue to work on strengthening this aspect of our service. Please feel free to contact me...
Communication from the staff is second to none. They know who you are when you visit and who you are visiting. They always ensure that the residents are happy and they are well cared for. My mum has settled in very well and I'm confident that she is happy living at Millway House.
It's wonderful to know that she has settled in well and...
All staff have been extremely caring towards all the residents. I can't comment on the food (not having seen or eaten it) but I hear good reports of it. Residents always have drinks available and are encouraged to drink. Medical care very good. Can't comment on value for money yet as funded by NHS so far.
Thank you for your kind feedback. We really appreciate you sharing your experience. It's lovely to hear that you have found our team to be caring and attentive, and that you feel reassured by the support and medical care your loved one is receiving. We are pleased to know hydration and day-to-day...
Millway House is an excellent care home. The staff are caring and attentive to the needs of the residents and work hard to maintain an excellent quality of care. The home is well maintained and Is in excellent decorative order with very comfortable furniture for the residents. The residents have many activities for them to take part in if they wish to, and also trips out for those who are fit and well enough. There are also many excellent and talented entertainers who visit on a regular basis. The kitchen provide a varied and excellent menu for the residents. I am very happy with the care my Father has received over the 5 years he has resided at Millway Nursing Home.
Thank you so much for your lovely review and for sharing your father's experience over the past five years. We are incredibly pleased to hear that you have found our care, environment, and activities to be of such a high standard. Our team takes great pride in maintaining a welcoming home with...
The care team are exactly that and encompass a cohort of individuals who work together to provide a safe, warm and comfortable place for unique individuals to call their home.
The Millway team are exactly that, working together to offer discerning and individual care to each wonderful resident.
The home is immaculate. The care from the nurses and health care team is gentle, nurturing and kind. The catering team offer a varied and often bespoke menu that encourages people to enjoy each meal.
The ladies that look after the residents laundry do this with care and kindness. The maintainance team always busy approachable and dependable.
We find unsung heroes in many walks in life and Millway house is no exception to this.
Well done Millway keep shining
Thank you so much for your thoughtful and heartfelt review. We're delighted to hear that our team's dedication to creating a safe, warm, and comfortable home shines through in every aspect of care. Each member of our team, from nursing and health care to catering, laundry, and maintenance, takes...
Overall care staff are very friendly. My mum does moan about the standard of food but I think that's more that she is quite frustrated at being in a home.
Thank you for your review - we will pass on your positive comments regarding the care and support provided to your mum at Millway to the whole team. We appreciate your understanding of the difficult financial environment that all businesses are currently operating within, and the importance of receiving fees for provision of our services in a timely manner.
My Mum has now been living in Millway house for nearly a year. She is much happier and less lonely than she was at home. She is well looked after by staff and feels cared for. There seems to be a low staff turnover (always the sign of a good place to work) and many have been there quite some time. The staff are always friendly and caring. The Manager Claire is very approachable and Jo on the reception desk is always smiley and really helpful. My Mum enjoys the food and there is plenty to eat! The activities are varied and Sarah and her team work hard to ensure there are interesting things to do. My Mum has her nails done each week and very much likes the weekly church service by a local vicar/curate in the home. The communication with families is good and I receive regular phone calls from the nurses asking for feedback about Mums care. Millway House looks good and always smells nice and clean. I would say it's a really good home.
Thank you for you wonderful feedback about Mums care at Millway House. We are delighted that mum seems happier and that you are happy with the service. I have shared your review with the whole team. Once again thank you for taking the time to give us feedback. Claire Lousteau
The activities offered were second to none. She joined in with so many of them.
The Nursing Home was spotless. The food very varied and nutritious.
Thank you Patricia for taking the time to review the home . It was our pleasure to care for your mother. I have shared your kind review with the team at Millway House
Our family thanks it's lucky stars.
Thank you for taking the time to complete a review for us at Mill Way House. I have shared this with the team. Best wishes Claire
He seems happier and has gained weight since being admitted.
All the staff are very efficient in every aspect of care.
Very reassuring to know that medical staff are on sight.
Thank you very much for taking the time to complete a review D We appreciate your kind words and this has been shred with the team
Bed Vacancies
Please contact us for latest vacancies.
News (18) & Events (0)
- 05 Mar 2026
Staff from Millway House care home in Andover attended a charity cheque presentation this month at the Barleycorn Inn near Marlborough. Singing duo Just The 2 Of Us, who perform...
- 05 Jan 2026
Residents from Millway House care home celebrated their final community trip of 2025 with a special visit to the University of Winchester, where they joined voices with the much-loved Memory...
- 05 Jan 2026
Millway House care home in Andover recently welcomed residents, staff and members of the local community to a coffee afternoon celebrating its strong links with the Armed Forces community. The...
There are no upcoming events for Millway House.
Awards / Recognitions (3)
- 30 Oct 2025Recipient: Birchstone Care
- 27 Sep 2024Recipient: Birchstone Care
- 17 May 2024Recipient: Birchstone Care
Meet the Team (2)

Claire is the registered manager at Millway House having joined in September 2021. Claire is a hugely experienced home manager, having managed established care homes and commissioned newly built care homes in previous roles. Claire is a Registered Nurse and passionate about supporting residents to live as well as they are able when they move into Millway House.

Valentina is a practice assessor, mentoring student nurses during their placements, and takes pride in helping others grow in their careers. She enjoys implementing new systems and processes that improve care delivery and is always eager to be part of positive change within the home.
Frequently Asked Questions about Millway House
What types of Care is Millway House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Millway House have?
There are 52 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Millway House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Millway House to the centre of Andover?
3.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millway House to verify any information. View our terms and conditions. Millway House has an Enhanced Service -more info.