






Millway House is a former large family home, set in its own extensive grounds, and located in Weyhill, 4 miles from Andover. Previously belonging to the Hartigan, then the Balding families, the house became a residential home in the 1980s, catering for people over the age of 65. Following thoughtful re-development and an extension to the premises in 2008, Millway established itself as a high-quality nursing home, offering excellent nursing...
Care Provided by Millway House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.
Fees are split between a room charge and a fee for care dependent on the level of care need
The price(s) shown are provided by the care home. Contact Millway House for full pricing details and T&Cs.
Contact Millway House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Birchstone Care
- Private Owned
Person in charge
- Claire Lousteau (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (52)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (42)
- Couples/Companion Rooms with ensuite Wet Room (3)
Visiting
- Millway House welcomes visitors at any time. However, if you would like a tour, it is preferable to arrange this beforehand to ensure that a member of staff will be present to answer any questions.
Parking
- Millway House has an extensive private car park next to the home
Millway House Reviews (94)
Millway House has a Review Score of 9.7 (9.695) out of 10, based on 35 reviews in the last 2 years.
Over all time Millway House has 94 reviews.
The activities offered were second to none. She joined in with so many of them.
The Nursing Home was spotless. The food very varied and nutritious.
Thank you Patricia for taking the time to review the home . It was our pleasure to care for your mother. I have shared your kind review with the team at Millway House
Our family thanks it's lucky stars.
Thank you for taking the time to complete a review for us at Mill Way House. I have shared this with the team. Best wishes Claire
He seems happier and has gained weight since being admitted.
All the staff are very efficient in every aspect of care.
Very reassuring to know that medical staff are on sight.
Thank you very much for taking the time to complete a review D We appreciate your kind words and this has been shred with the team
Mum is very happy here the care given is exceptional and she feels safe and happy here , She always remarks how good the food is here and as she ran various Cafes , Restaurants and canteens in her career this is high praise indeed.
Thank you for your feedback. We are delighted Mum has settled in with us and is enjoying the food. I have passed your comments to the Head Chef and her team. Best wishes Claire
I do like it here and everyone is very helpful and looks after me. After the recent fall I did not feel that the management were very concerned about my welfare. Nurses and carers were first class in helping me after my fall.
Thank you for sharing your concerns Were truly sorry to hear that you felt unsupported after your fall - your wellbeing is very important to us. Please know that the HM and and DM checked in on you on two separate occasions, to check the as part of out ongoing commitment to your comfort and...
The care my Dad has received at Millway House has been of an extremely high quality. Every effort has been made to communicate effectively with him, to understand his values, likes and dislikes and favourite activities. Challenges have been met with understanding and compassion. These include his difficult behaviour recently when staff were understandably unable to take him out, and his reluctance to shower regularly. He has been encouraged to express himself, whether verbally, or in the activities he has engaged in. It warms my heart to see him playing maracas or a tambourine, or to see his painting of a pheasant on the wall. The environment is pleasant and secure. I'm impressed at the organisational aspects of the care home, particularly the ability to share information instantaneously across all staff using electronic devices. I'm running out of space so let me end by saying 'Thank you!'
Thankyou for your positive feedback . We are delighted that dad has settled in so well with us. Your review has been shared with the team. Thank you once again for taking the time to review Millway House.
The staff deliver an excellent service, always putting the resident first. Their care and attention is excellent, enabling family members to visit and then leave, knowing Mum is safe, comfortable in her environment and receiving the best care possible.
Thank you so much for taking the time to review Millway House. I have shared your kind feedback with the whole team . We are delighted Mum is comfortable and happy here, and as a family you are happy with her care.
All residents needs are met, she is happy and settled. I like and so does she that she has been able to make her room cosy with things from home. Excellent nursing when she was taken seriously ill, medical assistance was quickly sorted. I couldn't ask for more.
Thankyou for taking the time to review Millway House.Your feed back is invaluable to us and has been shared with the team Thankyou once again.
What a marvelous christmas the staff made for us residents who were unable to go home. I love the welcoming and homely feel and that the staff go out of their way to be so kind.
Thank you for your kind words I am delighted you feel " at home " here. I have shared your feedback with the team
Mum is treated with great respect and the staff are so friendly and helpful. She is staying for rehabilitation following a fall at home. Progress has been slow due to a wound on her heel which happened during her stay in hospital, but the care and attention at Millway has been second to none.
Thank you for the feedback. I am delighted that you are happy with the care Mum is receiving . I have shared this with the team Best wishes
Selection of food could be improved. When in-house, the variety at lunchtime and evening was very good.
Thank you for your feedback with regards to services at Millway House. We are in the process of reviewing the delivery of items to residents rooms and the labelling system we use and we hope this will resolve any future issues
Mum came to Millway in May from another care home where we were increasingly concerned for her wellbeing - her dementia and physical decline means she's dependent for help with everyday things. The move has been life-changing for all of us. The standard of care and attention so far has been exceptional but what lifts Millway way above the bar is its positive vibe - the whole team makes us feel we're part of a family rather than paying customers. Everyone, regardless of job role, consistently shows up as friendly, welcoming, fun, professional and invested in making Mum's world the best it can be. Mum has her dignity back and is being gently encouraged to re-engage. We no longer worry about her welfare or possessions. Nothing is too much trouble. Call buttons are reacted to quickly. Info is listened to and acted upon. Emails are answered promptly and there are regular update phone calls. Millway is living up to its high reputation and we're very happy to recommend it.
Thank you so much for taking the time to post your review. We really appreciate your comments, which will be shared with the whole of the Millway House team. I am so glad to hear that your experience of care at Millway House is so positive and that your mum is now able to engage with others more...
There are plenty of places where you can sit and have a coffee and chat when you visit.
Wonderful carers. Millway House ticked every box for us.
Thank you so much for taking the time to review Millway House. We are delighted that Mum felt settled here and that you were happy with her care. I have shared your response with the care team. Best wishes
My mum has been living at Millway House for 18 months now after a fall at home and a stroke while recovering in hospital. She has no mobility as a result but she is well cared for and we got a special wheelchair which enables the staff to move her out of her room and she has her own favourite chair from home too. She is well attended to and cared for.
Thank you for taking the time to review Millway House. I have shared your feedback with the team. Best wishes.
Red button non-effective. 3 times lately I have had to attend to myself after toilet use with much difficulty and pain. Little attention given to me at 104 years old. I do not use emergency red button except when really needed. No response from carer. No senior people in charge of each floor. Nobody about at night, all presumably not needed to answer red button!
Thank you for taking the time to bring this to my attention. I am very sorry to hear about your experience. I have chatted with you to resolve your concerns and you have confirmed that you are happy with your care.
Having worked in the care sector for many years, I can't fault the care provided to Dad. Staff are compassionate and treat everyone with respect and dignity. Communication is excellent and everyone is accommodating. To hear Dad say 'I'm safe and if I want anything I just use my buzzer' is all the reassurance I need.
Thank you so much for taking the time to complete a review for us. Thank you for your kind words. I have shared this with the team. Feedback enables us to continue to improve our services and we are delighted that Dad is happy living here.
They are always more than happy to discuss her needs and tailor things accordingly.
As a family we are so very happy with Mum spending her later years at Millway - it really is her 'happy place'.
Thank you so much for the positive feedback. I have shared this with the team and we are delighted that Millway House is mum's "happy place".
My dad has been at Millway House for three and a half years. I cannot fault the care he has, given that he is not the easiest of their guests! He is treated with care, dignity and patience. The staff are always helpful and work well together. I go in almost every day at various times and speak with many of the residents there - very few have any complaints! My mum was only there eight months before she died (COVID) and adored it. Every picture I have of her is one big smile or laugh.
Thank you for taking the time to review Millway House. Your positive comments about the home are fantastic to read - it is lovely for the team to know that they are appreciated!
The one improvement I would wish to see is a more efficient laundry service.
Gran is not a big socialiser; however, she likes her weekly bingo game and going to the hairdresser is also something she enjoys. All the family are happy with the care she has and continues to receive whilst at Millway Care Home.
I have shared this with the team.
Best wishes.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 02 Sep 2026
Millway House Recognised for Our Continued Support of Veterans We’re delighted to share that Millway House has successfully achieved its Veteran Friendly Framework Continuous Improvement review. This recognition means a...
- 05 Mar 2026
Staff from Millway House care home in Andover attended a charity cheque presentation this month at the Barleycorn Inn near Marlborough. Singing duo Just The 2 Of Us, who perform...
- 05 Jan 2026
Residents from Millway House care home celebrated their final community trip of 2025 with a special visit to the University of Winchester, where they joined voices with the much-loved Memory...
There are no upcoming events for Millway House.
Awards / Recognitions (3)
- 30 Oct 2025Recipient: Birchstone Care
- 27 Sep 2024Recipient: Birchstone Care
- 17 May 2024Recipient: Birchstone Care
Accreditations
There are no accreditations posted yet for Millway House.
Meet the Team (2)

Claire is the registered manager at Millway House having joined in September 2021. Claire is a hugely experienced home manager, having managed established care homes and commissioned newly built care homes in previous roles. Claire is a Registered Nurse and passionate about supporting residents to live as well as they are able when they move into Millway House.

Valentina is a practice assessor, mentoring student nurses during their placements, and takes pride in helping others grow in their careers. She enjoys implementing new systems and processes that improve care delivery and is always eager to be part of positive change within the home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millway House to verify any information. View our terms and conditions. Millway House has an Enhanced Service -more info.