Millway House

Amesbury Road, Weyhill, Andover SP11 8DE
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9.7 80 Reviews
  • Millway House, Andover
The home is situated in Weyhill 4 miles from Andover, offering excellent nursing accommodation together with the following:

·        High-quality care from well trained experienced staff.
·        Tastefully decorated bedrooms mostly with en-suite shower facilities.
·        Well laid out lounges, two large dining areas
    and a garden room.
·        Assisted bathrooms/shower rooms with easy access facilities
·        Beautiful gardens set in open countryside.
·        Hairdressing salon, activity, and quiet rooms.
·        Varied menu with choices offered from freshly cooked food.

The team at Millway House understands that people need nursing care for a variety of reasons. With a newly completed ‘state of the art’ nursing wing with all the facilities, the team are therefore able to offer a wide range of services and are always on hand to speak to in general terms or in regard to specific needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £2000
  • Self-Funded Residential Dementia Care: £1450 – £2000
  • Self-Funded Nursing Care: £1450 – £2000
  • Self-Funded Nursing Dementia Care: £1450 – £2000
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.


Fees are split between a room charge and a fee for care dependent on the level of care need

These prices are only a guideline, please contact Millway House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Claire Lousteau (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (42)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • People welcome to visit anytime

Parking

  • Millway House has an extensive private car park next to the home

Millway House Reviews (80)

9.7

Millway House has a Review Score of 9.7 (9.683) out of 10, based on 26 reviews in the last 2 years.
Over all time Millway House has 80 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Millway House
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Total of 80, showing 21-40
Review from Vikki A (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been at Millway House for three and a half years. I cannot fault the care he has, given that he is not the easiest of their guests! He is treated with care, dignity and patience. The staff are always helpful and work well together. I go in almost every day at various times and speak with
many of the residents there - very few have any complaints! My mum was only there eight months before she died (COVID) and adored it. Every picture I have of her is one big smile or laugh.
Reply from Sara Gallagher, Operations Manager and Head of Nursing at Millway House

Thank you for taking the time to review Millway House. Your positive comments about the home are fantastic to read - it is lovely for the team to know that they are appreciated!

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Review from A W (Goddaughter of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Millway House is a lovely community and a real home from home. The garden is lovely and the facilities are good. Staff show genuine patience and compassion.
The one improvement I would wish to see is a more efficient laundry service.
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Review from Alison G (Granddaughter of Resident) published on 6 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran has been here since May 22. She has settled in well, and all the staff treat her with respect. Her room is always lovely and warm and kept clean and tidy, and we feel comfortable approaching the nurses or carers if we have any concerns.
Gran is not a big socialiser; however, she likes her
weekly bingo game and going to the hairdresser is also something she enjoys. All the family are happy with the care she has and continues to receive whilst at Millway Care Home.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you very much for your lovely review of Millway House.
I have shared this with the team.
Best wishes.

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Review from Angela L (Daughter of Resident) published on 1 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an amazing team! In the 3 months that I have spent visiting my mother at this care home, every one of the team has stood out as a friendly, caring and competent person, from the office staff to carers, cleaners, nurses, doctors, and laundry staff in no specific order.
The only thing I would wish
for is one-to-one at least 2 hours a day with the residents who have full mind capacity but no body function.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for your positive review of Millway House Team. Your kind words have been shared with the team.

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Review from V B (Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is situated in a nice country setting, with beautiful gardens, which are well maintained. My room is comfortable, warm and nicely decorated. The staff are kind and friendly and include qualified nurses who provide care around the clock.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your review and kind words about the home and team at Millway. I have shared this with the team.

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Review from Patricia C (Daughter of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been so warmly welcomed by all the staff at Millway House. She enjoys a lot of the activities provided. The food is excellent and the grounds are magnificent. Thank you Millway House for taking care of my mum.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for your kind review. We are delighted that Mum has settled in so well and is enjoying the activities and food.
I have shared this review with the team.


Best wishes.

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Review from A J (Son of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Dad moved in June 2023, from day one had issues with the en-suite!
Issues have been raised but somewhat ignored and now the shower floor is being ripped up and drainage is being changed to rectify! Dad's bed is not right, have complained and ignored whilst in the temporary room. The bed is perfect
which shows the issues with the other room's bed.
Also, Dad had an issue with the resident coming into Dad's room uninvited, which has been resolved now.
All above is totally unacceptable and raises concern, especially for the price Dad is paying and adjusting to his new life, you do not need these issues.
Reply from Sara Gallagher, Operations Manager at Millway House

I am disappointed to learn of your frustrations with your Dad's experience of Millway House, and I am sorry that you are unhappy. I recognise that it is disruptive for your Dad to move to a temporary room. However, this was the only way to resolve the shower drainage problem with his en-suite bathroom. This work is now nearing completion and your Dad will shortly be able to return to his room.
The Deputy Manager has spoken to your dad about his bed today and he has told her that he finds the mattress in his temporary room more comfortable. She has let him know that we are happy to provide the same mattress for him in his own room, as we have a variety of options available.
We always strive to provide a positive experience for both residents and their families and hope that this will be the case for both you and your Dad moving forward.

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Review from L W (Daughter of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Millway House is an excellent nursing home.
The staff are hard-working and dedicated to the residents, and ensure that they are well cared for and happy. The home is very clean and well-maintained, and the kitchen staff produce delicious meals for the residents.
Millway has a very happy and relaxed
atmosphere, and I highly recommend it.
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Review from Rachel S (Daughter of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Millway House is a wonderful place and we are so grateful for all the care Mum receives.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you for taking the time to write us a lovely review. I have shared your review and comments with the team. We are very grateful for your kind words.
Best wishes.

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Review from Louise B (Niece of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is always welcoming, clean and the gardens are a delight. Staff are helpful, cheerful and gentle. The food is excellent and my aunt has benefitted from her stay here. It is good to see various activities taking place during the day.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for your review. I have shared your kind words with the team.

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Review from Caroline F (Daughter of Resident) published on 6 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum moved into the home nearly 18 months ago. I cannot fault the home for their care, both for her and our family. We can ask anything we want and someone at the home is always willing to give whatever help/information we’d like. Their care of Mum has been first-class. She recently had a birthday and,
without a word to us, some of the staff gathered outside her room and came in with a huge cake, singing Happy Birthday, it was a wonderful, wonderful surprise!
Their social media page is also very useful and regularly updated. I can easily see what activities are happening. Everything from birds of prey to donkeys to talks from visiting museum staff.
Having placed Mum into respite care for 2 weeks a couple of years ago, in a home that was just awful (and now has closed). We really do appreciate the total difference in standards and care at Millway House. It also shows in how much happier Mum is now, compared to her respite stay.
Reply from Claire Lousteau, Home Manager at Millway House

Dear Caroline, thank you so much for your kind words about the team here at Millway House. We are so pleased your mum has settled in well with us and we value your feedback about the social media page and the activities.
Best wishes.

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Review from Graham B (Husband of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In October 2022 I collapsed unconscious, I was my wife's carer as she was bedridden. We were both taken into hospital. After wonderful treatment, my wife entered Millway House and my daughter cares for me. From the moment my wife entered Millway, she has received superior care from the manager and all
the staff of all disciplines. They are all so friendly and caring, not only to my wife but also to me as a daily visitor. We will be forever grateful to all our friends at Millway House.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you Graham for taking the time to write this lovely review.
I have shared your comments with the whole team.
Best wishes

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Review from S H (Daughter of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved into Millway House in 2020 and have been cared for since - the onus being on ‘care’ as it has been nothing short of exceptional. Dad sadly passed away and Mum is now there on her own, but she loves it so much. She has very complicated care needs and I am always informed of any changes.
I speak to her GP as and when I feel the need and never feel I don’t know what’s going on. There are plenty of activities for her to join in with and she has made lots of friends. However, Millway’s best asset is its staff. They are all kind attentive and professional. Sometimes there are not enough of them and they have to use agencies, but the same can be said across the whole care sector right now.
Happy environment = Happy residents.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your lovely words. I have shared the review with the team.
Best Wishes.

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Review from L M (Daughter of Resident) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother has been at Millway House, the team there have given wonderful care, the nursing staff have given us updates and the care staff do an excellent job and the activities ladies do keep the residents entertained on a daily basis. l have been at the home at meal times and the food looks appetising
and my mother enjoys her food. My mother is a happy contented resident and is a lot happier since she has been there. Well done to all the staff, carry on the excellent work.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your lovely review. I have shared this with the team.
Best wishes,
Claire.

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Review from Sharon T (Daughter of Resident) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted into Millway House just over three weeks ago. I know too well how difficult it is to make a decision to move a loved one into a care home, not previously through personal experience but as a nurse manager who chose to spend more than thirty years of my career in social care both
managing homes and in an operational role for large companies. But, as a daughter choosing a care home and entrusting a much-loved mother into the care of that home was harder than I imagined. However, without exception, every member of Millway House’s team have made this process so much easier. My mother’s room is lovely and kept spotlessly clean, she absolutely loves the food and is very impressed by the fact that the chef has visited her, and whilst my mother chooses to stay in her room she is visited regularly by members of the activities team. Having worked with and managed many carers and nurses over the years, I have been very impressed with the care, kindness and support my mother has received; even when there has been a problem this has been managed swiftly and professionally and this is all I could expect. I would like to thank all of the team for making my father feel so welcome when he visits my mother daily; he already has trust and confidence in the team to look after his wife of more than sixty years. This could have been so much harder for him having previously been her full-time carer. I see that they can now enjoy being together without the pressures he had when caring for her, it is lovely to see. So my heartfelt thanks and praise goes to all the team at Millway House.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for your praise and kind words for the care your mother is receiving. I have shared your review with the whole team at Millway House.
We are delighted that Mum is settling in well and that Dad can enjoy quality time with her when he visits.

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Review from Georgia H (Friend of Resident) published on 12 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent a very peaceful 2 hours with a friend who has been a resident at Millway House for a few months now.


All the staff I met and spoke to were professional, calm and really friendly and were quick in assisting when my friend needed attention.


I was able to spend unlimited time reading out

loud to my friend (it soothes her) and the cup of tea offered was lovely.


In these days, when so much complaining and criticism takes centre stage, I wanted to leave a positive review and say a huge thank you to all staff at Millway House.

Reply from Claire Lousteau, Business Administrator at Millway House

Dear Georgina,
Thank you so much for your kind words. We are so pleased to hear you had such a positive experience in Millway House.
It was so heartening to read such a lovely review, I have shared your comments with the team.
Thank you once again, Claire Lousteau

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Review from Karen W (Daughter of Resident) published on 5 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy that we chose Millway House for our mother. The staff are very friendly and all my mother's needs are met. The grounds are a picture and the cleanliness of the home is more than satisfactory.
Reply from Claire Lousteau, Home Manager at Millway House

Dear Karen, Thank you for your kind words. I have shared them with the team. We look forawrd to seeing all our relatives, as the better weather allows, in the beautiful grounds.
Kind Regards
Claire Lousteau

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Review from D A (Brother of Resident) published on 4 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
When, in October 2021, my sister could no longer look after herself I visited 7 care homes in my area. Of the three that my sister visited she chose Millway House. She has found life difficult since losing her independence and having to acclimatise to her new environment. All the staff that I have met
have been most helpful and friendly in dealing with my questions and requests. Their care of my sister has been, in my opinion, exemplary particularly with the pressure that the Covid-19 pandemic has brought. I have no hesitation in recommending Millway House to prospective residents and their relatives.
I would rate my overall experience as very good but am unable to do so.
Reply from Claire Lousteau, Home Manager at Millway House

Dear D A,
Thank you for your kind comments. I have shared them with all the team. We are delighted that you would recommend Millway House.
Best wishes, Claire.

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Review from Elizabeth B (Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy and well looked after and feel safe and well.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your lovely review.
We have shared it with the team
Claire Lousteau

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Review from G B (Son of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always helpful on arrival and staff are very helpful.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you G B for your recent review
The team is delighted with your review.

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Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for Millway House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.683 for Millway House is calculated as follows: ( (219 Excellents x 5) + (68 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 300 Ratings = 4.683
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Millway House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Claire

Claire Lousteau

Job Title: Home Manager Joined: 2021

Claire is the registered manager at Millway House having joined in September 2021. Claire is a hugely experienced home manager, having managed established care homes and commissioned newly built care homes in previous roles. Claire is a Registered Nurse and passionate about supporting residents to live as well as they are able when they move into Millway House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millway House to verify any information. View our terms and conditions. Millway House has an Enhanced Service - more info.