1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Birchstone Care

Care Homes Owned by Birchstone Care

Jobs
9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Birchstone Care
Birchstone Care has over forty years of experience in achieving luxury care environments that can provide people with sensitive needs with a comfortable and satisfying retirement.

Service users find carers who are dedicated to understanding individual requirements, keeping a versatile outlook upon lifestyle and personal taste that helps residents to feel at home.

The company's presence is located in and around the London area and further in the Home Counties and South East of England.

Birchstone Care now has nine homes in total that employ qualified professionals to ensure that carers have all the resources they need in order to provide highly efficient and compassionate care.

Birchstone Care Locations (9)

 - Browse 9 Care Homes owned by Birchstone Care
List View
Map View
Sort By
Nayland House
Bear Street, Nayland, Colchester CO6 4LA 
9.9 92 reviews
Nayland House, Colchester, Suffolk
"I have lived here for some time now but I have forgotten how long. I consider this to be a very good place to live. I have an excellent…"   Read all 92 reviews
  • from £1,300 / week
  • 54 Rooms
Location Type Care Home

Nayland House residents enjoy a fulfilling and comfortable lifestyle, with exceptional care in beautiful surroundings. Located in the picturesque historic village of Nayland, near Colchester, the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Bullsmoor Lodge
35/49 Bullsmoor Lane, Enfield EN3 6TE 
9.8 70 reviews
Bullsmoor Lodge, Enfield, London
"As yet I have found the staff & facilities excellent The amenties are excellent and entertainment superb very caring to resident…"   Read all 70 reviews
  • from £1,300 / week
  • 48 Rooms
Location Type Care Home

Bullsmoor Lodge is a purpose-built care home, located close to Waltham Cross in Enfield, Middlesex. It forms part of the Birchstone Care group, a care provider that aims to provide outstanding care ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Minchenden Lodge
54 Blagdens Lane, Southgate, London N14 6DD 
9.7 59 reviews
Minchenden Lodge, London, London
"Absolutely amazing staff member! Met Vjay (Care Coordinator) while visiting a friend and he really stood out. You can tell he genuinely…"   Read all 59 reviews
  • from £1,300 / week
  • 25 Rooms
Location Type Care Home

Minchenden Lodge provides a homely atmosphere with friendly and qualified care staff, to suit a range of personal needs in an expert and satisfying manner while also supporting independent and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Five Oaks
377 Cockfosters Road, Hadley Wood, Barnet EN4 0JT 
9.7 60 reviews
Five Oaks, Barnet, London
"The care shown by the staff and manager/deputy manager has been attentive and compassionate . My mother has Parkinson's. She has visited 4…"   Read all 60 reviews
  • from £1,300 / week
  • 45 Rooms
Location Type Care Home

Five Oaks is a purpose-built care home, situated in exclusive Hadley Wood, which borders the London Boroughs of Barnet and Enfield. Five Oaks care home is part of the Birchstone Care group that ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Waterbeach Lodge
Ely Road, Waterbeach, Cambridge CB25 9NW 
9.7 43 reviews
Waterbeach Lodge, Cambridge, Cambridgeshire
"Mum went into Water Lodge for a rest bite stay. The care home is lovely, the staff are caring and friendly, and there is a lot of…"   Read all 43 reviews
  • from £1,400 / week
  • 46 Rooms
Location Type Care Home

Waterbeach Lodge is a stunning, purpose-built care home situated on the A10 Ely Road, in the quiet village of Waterbeach. The home enjoys views over the Cambridgeshire countryside and is set in six ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Millway House
Amesbury Road, Weyhill, Andover SP11 8DE 
9.7 91 reviews
Millway House, Andover, Hampshire
"Both of my parents reside in Millway and we are all delighted with the excellent care and medical attention they receive. The atmosphere is…"   Read all 91 reviews
  • from £1,450 / week
  • 58 Rooms
Location Type Care Home

Millway House is a former large family home, set in its own extensive grounds, and located in Weyhill, 4 miles from Andover. Previously belonging to the Hartigan, then the Balding families, the house ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Muscliff Nursing Home
5 Tolpuddle Gardens, Muscliff, Bournemouth BH9 3RE 
9.7 57 reviews
Muscliff Nursing Home, Bournemouth, Dorset
"During the last 4 year period from 2011 to 2025 it has been my pleasure and experience to relate with confidence to the specialised nursing…"   Read all 57 reviews
  • from £1,650 / week
  • 41 Rooms
Location Type Care Home

Muscliff Nursing Home has been purpose-built to achieve a homely living environment for older people with care needs. Together with professional healthcare, the Muscliff Team looks to provide ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Woodbury Manor
182 Clay Hill, Enfield EN2 9JA 
9.5 58 reviews
Woodbury Manor, Enfield, London
"Our mother has been a resident here for four years now, and both myself and my sister are extremely happy with the care provided. We both…"   Read all 58 reviews
  • from £1,300 / week
  • 60 Rooms
Location Type Care Home

Woodbury Manor is a nineteenth century building that has been converted into an elderly care home, providing a luxury care service in stylish surroundings. It is situated on the border of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Hargrave House
103 Cambridge Road, Stansted Mountfitchet CM24 8BY 
9.4 49 reviews
Hargrave House, Stansted Mountfitchet, Essex
"My Aunt spent the last 8yrs at Hargrave House, before passing away November. She had dementia. so was in Alice Grace. From the moment my…"   Read all 49 reviews
  • from £1,300 / week
  • 58 Rooms
Location Type Care Home

Hargrave House is an original listed building dating back to the late 1800s, in the Jacobean style with Gothic touches, set in three acres of grounds, and with a newer purpose-built addition. It is ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Birchstone Care Reviews (579)

9.7

Birchstone Care has a Group Review Score of 9.7 (9.679) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Birchstone Care must have a Review Score.

Overall Experience
  • 480
  • 93
  • 3
  • 1
  • 2
Date Published
  • 579
  • 30
  • 73
  • 176
  • 403
Reviewer Connection to Birchstone Care
  • 226
  • 115
  • 42
  • 29
  • 29
  • 22
  • 18
  • 17
  • 13
  • 12
  • 10
  • 9
  • 7
  • 7
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Review of

Nayland House

from Sarah H (Daughter of Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at Nayland House for a year and a half he has been very happy here and the staff are totally amazing. The staff ring me to keep me informed of any aspects of my dads care. Myself and my family are very happy. It feels like home which is all I can say.
Reply from Thakshila Kandasamy, Deputy Manager at Nayland HouseThank you, Sarah, for your kind words and wonderful feedback. We are delighted to hear that you are happy with our services.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Nayland House

from Sue J (Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My room is very nice. I like my daily walks and singing old songs. Food is good. I'm happy here.
Reply from Thakshila Kandasamy, Deputy Manager at Nayland HouseThank you for taking your time to review. We are pleased that you are happy with our home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Nayland House

from C F (Resident) published on 3 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived here for some time now but I have forgotten how long. I consider this to be a very good place to live. I have an excellent room. The staff great people who really know how to care. The whole staff treat me professional care and kindness. The food is quite good and well cooked. The cleaning
is top rate as is the laundry. There is a good activities service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Millway House

from Susan S (Daughter of Resident) published on 26 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents reside in Millway and we are all delighted with the excellent care and medical attention they receive. The atmosphere is very happy and feels like home. Our experience is 100% kindness. Both parents regard the carers as good friends as they and all the staff take time to engage, laugh
and chat with such genuine care.
We also feel part of the Millway family. Over the three years we have been delighted at the stability of staff. The turnover is practically zero and all staff seem very happy to be there. Lots of thought is put into everything, from activities to the details in the residents personal rooms. Communication is excellent, with regular calls from nurses and easy and quick contact when we need it. There are lovely welcoming spaces to bring visitors to both in the house and the beautiful garden. Friends and relatives of mum and da,d are made welcome. Christmas is amazing, with mum and dad feeling like they are hosting us as we dine together. We love Millway!!
Reply from Claire Lousteau, Home Manager at Millway HouseThank you so much for your incredibly kind and thoughtful wordsit truly means the world to us.
We are absolutely delighted to hear how happy your parents are at Millway and that they feel so at home. Its especially wonderful to know that they have built such meaningful friendships with our carers, as creating genuine connections is at the heart of everything we do.
Your comments about our team, the atmosphere, and the little details we put into daily life and special occasions like Christmas are so appreciated. We are very proud of our staff and the caring, supportive environment they create every day.
Its lovely to hear that you feel part of the Millway family toothat is exactly what we strive for, not just for our residents but for their loved ones as well.
Thank you again for taking the time to share your experience. It means a great deal to all of us.
With warmest regards,
The Millway Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Millway House

from Steve A (Son of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited the home before my mum went there my wife and myself could not be leave how nice it was .very clean and all the staff were so friendly. Mum moved in strate from hospital she has the start of dementia. She has settled well all the starf are so good with her can't find anything to complain
about she happy and well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hargrave House

from J W (Friend of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very concerned to see my friend slumped in a chair on arrival. He was only helped to sit upright when we requested a cushion to make him more comfortable. He struggles to eat and drink easily. I had to request a beaker rather than a glass. Very concerned that he didn't eat or drink enough. He came
home without some of his belongings. I won't go into details but he left the facility much worse than he went in.
I was accosted by a resident who was quite aggressive. I felt really uncomfortable and didn't feel that staff were aware of what was going on in the lounge. They were very pleasant but the residents just seemed to be left without anyone checking if they were OK.
Reply from Shelley Sidhu, Registered Manager at Hargrave HouseWe're sorry for what you have experienced if you would like to give the home a call to discuss we would then be able to investigate the matter.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Millway House

from T S (Daughter-in-law of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother-in-law has been at millway since January and has settled amazingly well . She has been well looked after and her needs met . When we visit she always seem settled well dressed and showered (which she never liked previously!).
The carers appear to know her well and accommodate her likes /
dislikes, with both her care needs and smaller details which are important to our mother .
The carers are always friendly and help us enjoy our visit .
Millway is a lovely , calm setting with good nutritious food .
We are very happy to see mother happy , settled and improving in herself since being there
Reply from Claire Lousteau, Home Manager at Millway HouseThank you very much for taking the time to share your kind feedback.
We are delighted to hear that your mother-in-law has settled so well since joining Millway in January and that she is happy, comfortable, and continuing to improve. It is especially reassuring to know that her needs are being met with such care and attention, and that our team has taken the time to understand her individual preferences, likes, and dislikes.
Your comments about her presentation, personal care, and wellbeing are greatly appreciated, particularly knowing that she is comfortable with routines she may not have previously enjoyed. We are also pleased that you feel welcomed during your visits and that our carers help make those moments enjoyable and relaxed for you as a family.
Creating a calm, supportive environment with nutritious food and compassionate, person-centred care is at the heart of what we do.
Thank you again for your trust
Kind regards Claire Lousteau
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Millway House

from Glyn C (Son of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has only just started in the care home (1 week), but so far we have felt very welcomed and looked after. As a family we feel that a huge weight has been lifted of our shoulders knowing she is safe and getting looked after well and the fact she is smiling much more now is testament to that!
We have visited the home every day bar one and on every visit we have been welcomed and felt very easy during our visit. Everything is explained to us and we have been kept informed well about all that happens with my mum. Looks like we chose the right place!
Reply from Claire Lousteau, Home Manager at Millway HouseWe are delighted to hear that your mother's first week with us has been such a positive experience and that both she and your family have felt so welcomed and supported. Knowing that she is settling in well, feeling safe, and smiling more is incredibly important to us and truly rewarding for our team.
We are also pleased that you have felt comfortable during your visits and that communication has been clear and reassuring.
Thank you for placing your trust in us at such an important time. We look forward to continuing to support your mother and your family, and to ensuring she receives the highest standard of care .
Kind Regards
Claire Lousteau
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Millway House

from N T (Son of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Father moved into Millway House in January 2026 and has received incredible care from the day he arrived. He has been made to feel welcome, has been encouraged to join activities and has settled in his new home very quickly. Day to day medical care has been outstanding and a couple of emergency
situations were dealt with in a very professional and calm manner. His room is kept spotlessly clean, the laundry service is excellent and the food is always of a very good standard. It gives our family great peace of mind to know my father is safe and secure in such a caring environment.
Reply from Claire Lousteau, Home Manager at Millway HouseWe are delighted to hear that your father has settled so well at Millway House and that his experience from the very first day has been a positive one. It is especially reassuring to know that he has felt welcomed and supported to make Millway House his home.
Your kind comments regarding the standard of medical care, the professional handling of emergency situations, and the cleanliness of his room are greatly appreciated and will be shared with the whole team.
Most importantly, we are grateful to know that our care provides your family with peace of mind.
Thank you once again for your trust and for sharing your experience.
Kind Regards Claire Lousteau
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Millway House

from Paul Y (Son of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Residents are well cared for and supported as their individual needs require. There is a good programme of weekly and daily activities and residents are encouraged to participate, including trips away from Millway. The family always leave Millway knowing that Mum is in very good hands and the homely
atmosphere contributes to this feeling of care, socially, medically and emotionally.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you for your kind and thoughtful feedback. We are delighted to hear that you feel your mum is well cared for and supported in line with her individual needs. It is especially rewarding to know that our activities programme and trips are valued and that our homely environment provides reassurance to both residents and their families. Your comments about the social, medical, and emotional care reflect the commitment of our team, and we truly appreciate you taking the time to share your experience.
kind Regards Claire Lousteau
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Millway House

from M P (Daughter of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
my mother moved to millway house in january and is enjoying that there is company and activites every day mum seems happy and content which is a great weight of of our minds the staff are always very caring and helpful
Reply from Claire Lousteau, Home Manager at Millway HouseThank you very much for taking the time to share your kind feedback with us. We are delighted to hear that your mother has settled so well at Millway House and is enjoying the company and daily activities.
Best wishes Claire Lousteau
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Woodbury Manor

from RaziyeA (Daughter of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has been a resident here for four years now, and both myself and my sister are extremely happy with the care provided. We both feel very confident that mum is being treated with respect and kindness always. If there are any issues, we are listened to, and any concerns have always been dealt
with. We always feel able to approach management at any time. The staff we have got to know pretty well due to her length of time here, and the fact that the same staff have been here for some time too. Well done to all of you, we appreciate you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Minchenden Lodge

from Laura S (Relative of Resident) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing staff member! Met Vjay (Care Coordinator) while visiting a friend and he really stood out. You can tell he genuinely cares and goes above and beyond for the residents. Well done Vjay
Reply from Kemisha Morris, Manager at Minchenden LodgeHi Laura, thank you so much for your review and positive remarks about Vijay. It's always lovely to hear good things about our staff, as it motivates all of us to keep working to the highest standards. I'll share your kind words with Vijay and the team; I know they'll be thrilled!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Millway House

from Stephanie G (Sister of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Millway House has offered a real home-from-home experience. The management team are competent, professional and approachable, and this extends to all the staff in their varied roles. The atmosphere in the home is one of comfort and calmness, and there is a clear emphasis on kindness and empathy.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you for taking the time to provide feedback to us. We are delighted your sister is settled, and you are pleased with the care. I have your words with the team. We really appreciate the feedback. Best wishes Claire
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Millway House

from Jan K (Daughter of Resident) published on 8 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Millway House is a lovely clean bright carehome
Carers cleaners and the laundry lady and cooks work very hard
My mum is well cared for even though due to Dementia shes very difficult
Communication is good and any concerns are swiftly acted upon
The carers do a great job I hope they are appreciated
by the management team
Reply from Claire Lousteau, Home Manager at Millway HouseThank you so much for taking the time to share these kind words. It truly means a great deal to us. We are delighted to hear that your mum feels well cared for and that our home feels clean, bright, and welcoming.
Our team works hard every single day, and I want you to know that they are deeply valued and appreciated. I am very proud of the compassion and dedication they show, especially when supporting residents with more complex needs.
We are also pleased that you feel communication is strong and that any concerns are acted on swiftly - this is something we prioritise
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Nayland House

from Jenny R (Daughter of Resident) published on 8 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved in to Nayland House three months ago and we cannot praise the staff highly enough- kind, conscientious and always ready to laugh! Very comfortable accommodation. A lovely atmosphere.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Woodbury Manor

from A S (Daughter of Resident) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
There was a water leak in my mum's room which caused damage to carpet. The source of the leak was located and mum was moved to a temporary room while repairs were done. The leak was located and fixed and the soiled carpet was replaced with laminate flooring.
This was all done in a timely fashion
and mum went back to her room. She was happy and settled during the process.
We are very pleased with everything and the manner in which it was dealt with and happy to see mum back in her room.
Thank you for everything, I am truly grateful for the care and effort taken to sort this out. Ayse xx
Reply from Benjamin Oni, Home Manager at Woodbury ManorThank you for your kind words and positive feedback. I am extremely delighted to hear that the repairs to mums room was completed in a timely manner. Your support to the home means a lot to the team and motivates us to keep delivering the best possible care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Millway House

from Elizabeth H (Daughter of Resident) published on 29 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff present as calm and efficient. Communication is excellent, thorough and informative.
The setting is homely, comfortable and brilliantly clean.
The grounds are well maintained which creates a wonderful outside space for residents - weather permitting.
The activities programme is accessible
for most and respectful in nature to the needs of residents.
I would highly recommend Millway House as a next step on a loved one's journey when or if it became necessary.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Minchenden Lodge

from Briony H (Niece of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After the passing of my Aunt, I felt the need to record our positive experiences that she and her family received from Minchenden Lodge . She arrived in 2008, and died on January 25th, aged 100 years and 4 months. In the time she lived there, she received the utmost care and attention, living a relaxed,
safe life of companionship and comfort.
The carers always showed great patience, humour and gentleness, putting up with her moods and eccentricities. The managers kept the channels of communication open, and we were kept informed about her well being. She loved her food, and was guaranteed warm nutritious meals.
When she was more able, she enjoyed the wide range of social activities organised by the coordinator including singing with enthusiasm, chair aerobics, experiences with animals, games and day trips.
Our family would like to thank all the staff at Minchenden Lodge for the best life she could have had in her twilight years. Maybe that is why she stuck around for so long.
Reply from Kemisha Morris, TBC at Minchenden LodgeThank you Brony for sharing such a moving review. We were deeply saddened by your aunt's passing and send our heartfelt condolences to you and your family.
It was a privilege to care for her during her many years at Minchenden Lodge, and she will be fondly remembered by our team. Your kind words about the care, companionship, and activities she enjoyed mean a great deal to us, and we are honoured to have been part of her life.
Thank you again for taking the time to share your memories.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Five Oaks

from S M (Wife of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very grateful to all the staff at Five Oaks for the care and compassion shown to my husband throughout his stay. It was a very hard decision to move him to a care home when I could no longer manage his needs at home. The staff made the place welcoming and feel like home for both of us. Free visits
at any time were a key part of this. Whenever there was an issue I was heard with compassion and they always made an effort to solve it. They clearly cared about all their residents. I am reassured that we chose the right care home for him
Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for taking the time to share such a thoughtful and heartfelt review. We know how difficult the decision to move a loved one into a care home can be, and we are truly honoured that you entrusted Five Oaks with your husband's care.

Our team is deeply grateful for your kind words about the compassion, openness, and dedication shown throughout his stay. Creating a welcoming, homely environment for both residents and their families is incredibly important to us, and we're pleased that our open visiting policy and listening approach helped provide reassurance during a challenging time.

Your feedback means a great deal to our staff and reinforces why they do what they do every day. Thank you again for your trust it has been a privilege to support you and your husband
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Awards / Recognitions (3)

Loading

Loading Loading

Loading

Loading

Frequently Asked Questions about Birchstone Care

Costs for care homes owned by Birchstone Care

Average costs per week for care homes owned by Birchstone Care by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Birchstone Care, based on 9 out of 9 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,367
Residential Dementia Care £1,372
Nursing Care £1,550
Nursing Dementia Care £1,550
All Care Types £1,367
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Birchstone Care own?

Birchstone Care own 9 Care Homes.

Which Birchstone Care Care Homes have the highest review score?

Nayland House, Bullsmoor Lodge & Minchenden Lodge have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birchstone Care to verify any information. View our terms and conditions. Birchstone Care has a Platinum Service – more info.