Care Homes Owned by Birchstone Care

Family & friends can come in at any time, without feeling that they are in the way.

My mum has been in Five Oaks for around 17 months now and she's very happy there. She has a lovely room which overlooks the gardens. The staff are lovely and work so hard.I have found Rahima very friendly and helpful and she will always respond to any questions I have almost immediately. She also sends me little videos of Mum dancing which the whole family appreciate. We had concerns about Mum's weight when she arrived, but the Home has kept her on a diet and she has been losing weight which we're all very happy about. Mum has full mental capacity and finds the weekends quiet because there aren't any activities going on. However, during the week there are some very good activities particularly the singing and the dancing and Mum loves it when the little children visit. Finally, a nice touch would be when visitors have travelled from far away to come and see residents they are offered a a tea or coffee. Overall we are very happy with the care home.

Five Oaks was my mum's home for over 7 years from November 2018 - March 2026. I always felt like it was my home too. She had many happy times over the years at parties, celebrations and events.The staff as a team do everything they can to keep the residents well, clean, fed, dignified, comfortable and entertained. I have to commend the current Manageress, Deputy Manageress, senior staff, all of the carers and every other member of staff for how they cared for my mum and me at the end of her life. They all went above and beyond the call of duty. My mum was handled with such tender, gentle, loving care and so was I. Their approach was personal and professional which helped to cushion my unbearable loss. I was made to feel like Five Oaks was losing two family members. A beautiful celebration of her life and antics was held at Five Oaks where I was able to thank the entire team from house keeping, the chef and his team, the kind carers to the incredible Managers for everything they do.

An amazing reception for my father, who has dementia and can be very demanding, by the whole team. He was made to feel very welcome and we couldn't be happier for him. They took the time to ask and understand his requirements and we feel the team really care.

My father has advanced dementia and the temporary live in carer decided that she was not able to make care of my father with one day notice.The manager Sharon called me to arrange an assessment with my father this was an emergency case as I needed to get care asap , Sharon did the assessment and found a placement in the home with in hours.She has been amazing in every way.I have been updated on everything daily with my father,The staff have also contacted me to give me updates.This care home is just what we needed.I would definitely recommend this home as they are caring and making sure residents are felt at home safe and comfortable. Great place.....

A great effort is made to provide communal activities, but time is still spent on meeting an individual's needs.

The manager, Emma, is very approachable and is always supportive.

A big thank you to everyone there.

My mum has been a resident of Nayland House for a few months new and I can honestly say that her care has been exceptional. The staff are very friendly and so helpful. The food is excellent. Mum is very happy here. I personally am pleased with the constant updates form the staff on mums welfare and doctor visits/district nurse. I would definitely recommend to anyone who is potentially looking for a residential home for a loved one.

We are so happy that he has settled in really well and that the staff are there for him and for us if we need to ask anything.

My dad has been at Nayland House for a year and a half he has been very happy here and the staff are totally amazing. The staff ring me to keep me informed of any aspects of my dads care. Myself and my family are very happy. It feels like home which is all I can say.

My room is very nice. I like my daily walks and singing old songs. Food is good. I'm happy here.

I have lived here for some time now but I have forgotten how long. I consider this to be a very good place to live. I have an excellent room. The staff great people who really know how to care. The whole staff treat me professional care and kindness. The food is quite good and well cooked. The cleaning is top rate as is the laundry. There is a good activities service.

We also feel part of the Millway family. Over the three years we have been delighted at the stability of staff. The turnover is practically zero and all staff seem very happy to be there. Lots of thought is put into everything, from activities to the details in the residents personal rooms. Communication is excellent, with regular calls from nurses and easy and quick contact when we need it. There are lovely welcoming spaces to bring visitors to both in the house and the beautiful garden. Friends and relatives of mum and da,d are made welcome. Christmas is amazing, with mum and dad feeling like they are hosting us as we dine together. We love Millway!!

We visited the home before my mum went there my wife and myself could not be leave how nice it was .very clean and all the staff were so friendly. Mum moved in strate from hospital she has the start of dementia. She has settled well all the starf are so good with her can't find anything to complain about she happy and well looked after.

I was accosted by a resident who was quite aggressive. I felt really uncomfortable and didn't feel that staff were aware of what was going on in the lounge. They were very pleasant but the residents just seemed to be left without anyone checking if they were OK.

We are very happy to see mother happy , settled and improving in herself since being there

My mother has only just started in the care home (1 week), but so far we have felt very welcomed and looked after. As a family we feel that a huge weight has been lifted of our shoulders knowing she is safe and getting looked after well and the fact she is smiling much more now is testament to that! We have visited the home every day bar one and on every visit we have been welcomed and felt very easy during our visit. Everything is explained to us and we have been kept informed well about all that happens with my mum. Looks like we chose the right place!

Our Father moved into Millway House in January 2026 and has received incredible care from the day he arrived. He has been made to feel welcome, has been encouraged to join activities and has settled in his new home very quickly. Day to day medical care has been outstanding and a couple of emergency situations were dealt with in a very professional and calm manner. His room is kept spotlessly clean, the laundry service is excellent and the food is always of a very good standard. It gives our family great peace of mind to know my father is safe and secure in such a caring environment.

Residents are well cared for and supported as their individual needs require. There is a good programme of weekly and daily activities and residents are encouraged to participate, including trips away from Millway. The family always leave Millway knowing that Mum is in very good hands and the homely atmosphere contributes to this feeling of care, socially, medically and emotionally.