1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by Birchstone Care

Care Homes Owned by Birchstone Care

Jobs
9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Birchstone Care
AgeCare has over forty years of experience in achieving luxury care environments that can provide people with sensitive needs with a comfortable and satisfying retirement.

Service users find carers who are dedicated to understanding individual requirements, keeping a versatile outlook upon lifestyle and personal taste that helps residents to feel at home.

The company's presence is located in and around the London area and further in the Home Counties and South East of England.

AgeCare now has nine homes in total that employ qualified professionals to ensure that carers have all the resources they need in order to provide highly efficient and compassionate care.

Birchstone Care Locations (9)

 - Browse 9 Care Homes owned by Birchstone Care
List View
Map View
Sort By
Nayland House
Bear Street, Nayland, Colchester CO6 4LA 
9.9 90 reviews
Nayland House, Colchester, Suffolk
"I like the food and drink My room is very nice Always something happening here Staff are friendly…"   Read all 90 reviews
  • from £1,300 / week
  • 54 Rooms
Location Type Care Home

Nayland House residents enjoy a fulfilling and comfortable lifestyle, with exceptional care in beautiful surroundings. Located in the picturesque historic village of Nayland, near Colchester, the ... Read more about Nayland House

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Bullsmoor Lodge
35/49 Bullsmoor Lane, Enfield EN3 6TE 
9.8 70 reviews
Bullsmoor Lodge, Enfield, London
"As yet I have found the staff & facilities excellent The amenties are excellent and entertainment superb very caring to resident…"   Read all 70 reviews
  • from £1,300 / week
  • 48 Rooms
Location Type Care Home

Bullsmoor Lodge is a purpose-built care home, located close to Waltham Cross in Enfield, Middlesex. It forms part of the Birchstone Care group, a care provider that aims to provide outstanding care ... Read more about Bullsmoor Lodge

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Five Oaks
377 Cockfosters Road, Hadley Wood, Barnet EN4 0JT 
9.7 60 reviews
Five Oaks, Barnet, London
"The care shown by the staff and manager/deputy manager has been attentive and compassionate . My mother has Parkinson's. She has visited 4…"   Read all 60 reviews
  • from £1,300 / week
  • 45 Rooms
Location Type Care Home

Five Oaks is a purpose-built care home, situated in exclusive Hadley Wood, which borders the London Boroughs of Barnet and Enfield. Five Oaks care home is part of the Birchstone Care group that ... Read more about Five Oaks

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Minchenden Lodge
54 Blagdens Lane, Southgate, London N14 6DD 
9.7 58 reviews
Minchenden Lodge, London, London
"After the passing of my Aunt, I felt the need to record our positive experiences that she and her family received from Minchenden Lodge .…"   Read all 58 reviews
  • from £1,300 / week
  • 25 Rooms
Location Type Care Home

Minchenden Lodge provides a homely atmosphere with friendly and qualified care staff, to suit a range of personal needs in an expert and satisfying manner while also supporting independent and ... Read more about Minchenden Lodge

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Muscliff Nursing Home
5 Tolpuddle Gardens, Muscliff, Bournemouth BH9 3RE 
9.7 57 reviews
Muscliff Nursing Home, Bournemouth, Dorset
"During the last 4 year period from 2011 to 2025 it has been my pleasure and experience to relate with confidence to the specialised nursing…"   Read all 57 reviews
  • from £1,650 / week
  • 41 Rooms
Location Type Care Home

Muscliff Nursing Home has been purpose-built to achieve a homely living environment for older people with care needs. Together with professional healthcare, the Muscliff Team looks to provide ... Read more about Muscliff Nursing Home

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Millway House
Amesbury Road, Weyhill, Andover SP11 8DE 
9.7 84 reviews
Millway House, Andover, Hampshire
"My wife has been in two care homes. The first was in a grand building that looked very good but the staff didn't care much. By contrast…"   Read all 84 reviews
  • from £1,450 / week
  • 58 Rooms
Location Type Care Home

Millway House is a former large family home, set in its own extensive grounds, and located in Weyhill, 4 miles from Andover. Previously belonging to the Hartigan, then the Balding families, the house ... Read more about Millway House

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Hargrave House
103 Cambridge Road, Stansted Mountfitchet CM24 8BY 
9.6 48 reviews
Hargrave House, Stansted Mountfitchet, Essex
"My Aunt spent the last 8yrs at Hargrave House, before passing away November. She had dementia. so was in Alice Grace. From the moment my…"   Read all 48 reviews
  • from £1,300 / week
  • 58 Rooms
Location Type Care Home

Hargrave House is an original listed building dating back to the late 1800s, in the Jacobean style with Gothic touches, set in three acres of grounds, and with a newer purpose-built addition. It is ... Read more about Hargrave House

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Waterbeach Lodge
Ely Road, Waterbeach, Cambridge CB25 9NW 
9.6 43 reviews
Waterbeach Lodge, Cambridge, Cambridgeshire
"Mum went into Water Lodge for a rest bite stay. The care home is lovely, the staff are caring and friendly, and there is a lot of…"   Read all 43 reviews
  • from £1,300 / week
  • 46 Rooms
Location Type Care Home

Waterbeach Lodge is a stunning, purpose-built care home situated on the A10 Ely Road, in the quiet village of Waterbeach. The home enjoys views over the Cambridgeshire countryside and is set in six ... Read more about Waterbeach Lodge

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Woodbury Manor
182 Clay Hill, Enfield EN2 9JA 
9.4 57 reviews
Woodbury Manor, Enfield, London
"My aunt stayed at Woodbury as respite care. Wonderful treatment and care. Cannot thank the staff enough. It's a really nice place and I…"   Read all 57 reviews
  • from £1,300 / week
  • 60 Rooms
Location Type Care Home

Woodbury Manor is a nineteenth century building that has been converted into an elderly care home, providing a luxury care service in stylish surroundings. It is situated on the border of ... Read more about Woodbury Manor

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Birchstone Care Reviews (567)

9.7

Birchstone Care has a Group Review Score of 9.7 (9.690) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Birchstone Care must have a Review Score.

Overall Experience
  • 469
  • 93
  • 3
  • 1
  • 1
Date Published
  • 567
  • 35
  • 96
  • 176
  • 391
Reviewer Connection to Birchstone Care
  • 222
  • 111
  • 41
  • 29
  • 28
  • 22
  • 18
  • 17
  • 12
  • 12
  • 10
  • 9
  • 7
  • 7
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Review of

Minchenden Lodge

from Briony H (Niece of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After the passing of my Aunt, I felt the need to record our positive experiences that she and her family received from Minchenden Lodge . She arrived in 2008, and died on January 25th, aged 100 years and 4 months. In the time she lived there, she received the utmost care and attention, living a relaxed,
safe life of companionship and comfort.
The carers always showed great patience, humour and gentleness, putting up with her moods and eccentricities. The managers kept the channels of communication open, and we were kept informed about her well being. She loved her food, and was guaranteed warm nutritious meals.
When she was more able, she enjoyed the wide range of social activities organised by the coordinator including singing with enthusiasm, chair aerobics, experiences with animals, games and day trips.
Our family would like to thank all the staff at Minchenden Lodge for the best life she could have had in her twilight years. Maybe that is why she stuck around for so long.
Reply from Kemisha Morris, TBC at Minchenden LodgeThank you Brony for sharing such a moving review. We were deeply saddened by your aunt's passing and send our heartfelt condolences to you and your family.
It was a privilege to care for her during her many years at Minchenden Lodge, and she will be fondly remembered by our team. Your kind words about the care, companionship, and activities she enjoyed mean a great deal to us, and we are honoured to have been part of her life.
Thank you again for taking the time to share your memories.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Five Oaks

from S M (Wife of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very grateful to all the staff at Five Oaks for the care and compassion shown to my husband throughout his stay. It was a very hard decision to move him to a care home when I could no longer manage his needs at home. The staff made the place welcoming and feel like home for both of us. Free visits
at any time were a key part of this. Whenever there was an issue I was heard with compassion and they always made an effort to solve it. They clearly cared about all their residents. I am reassured that we chose the right care home for him
Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for taking the time to share such a thoughtful and heartfelt review. We know how difficult the decision to move a loved one into a care home can be, and we are truly honoured that you entrusted Five Oaks with your husband's care.

Our team is deeply grateful for your kind words about the compassion, openness, and dedication shown throughout his stay. Creating a welcoming, homely environment for both residents and their families is incredibly important to us, and we're pleased that our open visiting policy and listening approach helped provide reassurance during a challenging time.

Your feedback means a great deal to our staff and reinforces why they do what they do every day. Thank you again for your trust it has been a privilege to support you and your husband
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Bullsmoor Lodge

from B C (Sister of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As yet I have found the staff & facilities excellent
The amenties are excellent and entertainment superb very caring to residents
Reply from Carolyn Paterson, Quality Assurance Lead for AgeCare at Bullsmoor LodgeThank you it is always lovely to hear such a wonderful review
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Millway House

from John F (Husband of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in two care homes. The first was in a grand building that looked very good but the staff didn't care much. By contrast Millway House may look a little worn here and there but the staff are excellent. They really care for her. I have watched them having enormous patience with some
difficult residents. That is what makes a good home. Don't look at the fabric - look at the staff. On occasion communication with me could be better but I always know my wife is being taken care of. I could not submit this without rating food and drink but I cannot honestly give a rating for food as I have only ever had three meals at Millway.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you, for your thoughtful feedback. We are pleased to hear that you feel our staff provide compassionate and attentive care to your wife.
We appreciate your comment regarding communication and will continue to work on strengthening this aspect of our service. Please feel free to contact me directly if you ever require further updates or support.
Thank you again for your trust in Millway House.
Claire Lousteau
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Millway House

from Anna M (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Communication from the staff is second to none. They know who you are when you visit and who you are visiting. They always ensure that the residents are happy and they are well cared for. My mum has settled in very well and I'm confident that she is happy living at Millway House.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you very much for taking the time to leave such a positive review. We're delighted to hear that you feel well supported by our team and that communication has been clear and consistent during your mum's transition into Millway House.
It's wonderful to know that she has settled in well and that you feel confident she is happy here - this is exactly the experience we strive to provide for every family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Millway House

from Heather P (Wife of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been positive.
All staff have been extremely caring towards all the residents. I can't comment on the food (not having seen or eaten it) but I hear good reports of it. Residents always have drinks available and are encouraged to drink. Medical care very good. Can't comment on value
for money yet as funded by NHS so far.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you for your kind feedback. We really appreciate you sharing your experience. It's lovely to hear that you have found our team to be caring and attentive, and that you feel reassured by the support and medical care your loved one is receiving. We are pleased to know hydration and day-to-day wellbeing are being well supported, and we hope you will have more opportunities to experience our meals and wider services as time goes on.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Millway House

from L W (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Millway House is an excellent care home. The staff are caring and attentive to the needs of the residents and work hard to maintain an excellent quality of care. The home is well maintained and Is in excellent decorative order with very comfortable furniture for the residents. The residents have many
activities for them to take part in if they wish to, and also trips out for those who are fit and well enough. There are also many excellent and talented entertainers who visit on a regular basis. The kitchen provide a varied and excellent menu for the residents. I am very happy with the care my Father has received over the 5 years he has resided at Millway Nursing Home.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you so much for your lovely review and for sharing your father's experience over the past five years. We are incredibly pleased to hear that you have found our care, environment, and activities to be of such a high standard. Our team takes great pride in maintaining a welcoming home with meaningful opportunities for residents to enjoy day-to-day life.
Your feedback is truly appreciated and will be shared with the whole team. It means a great deal to all of us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Millway House

from S H (Friend of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review is long overdue and there are no months that shine more than others.
The care team are exactly that and encompass a cohort of individuals who work together to provide a safe, warm and comfortable place for unique individuals to call their home.
The Millway team are exactly that, working
together to offer discerning and individual care to each wonderful resident.
The home is immaculate. The care from the nurses and health care team is gentle, nurturing and kind. The catering team offer a varied and often bespoke menu that encourages people to enjoy each meal.
The ladies that look after the residents laundry do this with care and kindness. The maintainance team always busy approachable and dependable.
We find unsung heroes in many walks in life and Millway house is no exception to this.
Well done Millway keep shining
Reply from Claire Lousteau, Home Manager at Millway HouseThank you so much for your thoughtful and heartfelt review. We're delighted to hear that our team's dedication to creating a safe, warm, and comfortable home shines through in every aspect of care. Each member of our team, from nursing and health care to catering, laundry, and maintenance, takes pride in making Millway House a special place for our residents. Your kind words mean the world to us and motivate us to keep delivering the highest standard of care. Thank you for recognising our unsung heroes!
Claire
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Five Oaks

from R P (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care shown by the staff and manager/deputy manager has been attentive and compassionate . My mother has Parkinson's. She has visited 4 care homes in the area for respite care and this is by far the best. I trusted that Mum was in safe hands. It feels like a family at the home. Staff always greet
you with a smile. I was stuck to make a decision about whether Mum should stay long term or to take her home and care for her a little longer. The manager was really supportive in answering my questions. We will choose Five Oaks for respite and a long term space in 2026. Mum said she enjoyed it at the hotel!
Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you for your kind review. Were delighted to hear that you and your mother felt safe, supported, and welcomed during her stay with us. Supporting people living with Parkinsons with compassion and dignity is very important to our team, and it means a lot to know you felt confident in our care.

Were especially pleased that your mother enjoyed her time here and felt part of our Five Oaks family. Thank you for trusting us, and we look forward to welcoming her back for respite care and in the future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Millway House

from J G (Son of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent facilities and good standard of care from the staff. Disappointed with the management approach to family in resolving outstanding debt issues.
Overall care staff are very friendly. My mum does moan about the standard of food but I think that's more that she is quite frustrated at being in
a home.
Reply from Sara Gallagher, Director of Care & Nursing at Millway HouseThank you for your review - we will pass on your positive comments regarding the care and support provided to your mum at Millway to the whole team. We appreciate your understanding of the difficult financial environment that all businesses are currently operating within, and the importance of receiving fees for provision of our services in a timely manner.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hargrave House

from Debbie V (Niece of Resident) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt spent the last 8yrs at Hargrave House, before passing away November. She had dementia. so was in Alice Grace. From the moment my aunt stepped trough the door at Alice Grace not only did it become her home but everyone there became her family. The whole team of staff treated my aunt with
dignity and respect. Throughout her stay we never had any concerns about her care. I have no doubt that the compassion and kindness shown to my aunt made her final years happier than she could have been anywhere else.
I would like to thank all the staff for the care, support given to my aunt, my mum and me
Reply from Shelley Sidhu, Home Manager at Hargrave HouseThank you for your review. I am pleased to hear how happy you were with the care provided to your aunt, she is deeply missed. I will pass your kind words onto the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Nayland House

from Christine D (Resident) published on 24 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very nice place to live. The activities are the best. Lots of fun. Love going for walks.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Nayland House

from F R (Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the food and drink
My room is very nice
Always something happening here
Staff are friendly
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Five Oaks

from Jimmy Y (Son of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy all round.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Woodbury Manor

from J B (Niece of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt stayed at Woodbury as respite care. Wonderful treatment and care. Cannot thank the staff enough. It's a really nice place and I highly recommend. So flexible with dates. Food so good I was tempted myself!
Reply from Benjamin Oni, Home Manager at Woodbury ManorThank you so much for sharing your positive feedback with us. We are delighted to hear that your loved one and yourself had good experience with our service. Your kind words mean a great deal to the staff and will only encourage us to do more.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Millway House

from J D (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has now been living in Millway house for nearly a year. She is much happier and less lonely than she was at home. She is well looked after by staff and feels cared for. There seems to be a low staff turnover (always the sign of a good place to work) and many have been there quite some time.
The staff are always friendly and caring. The Manager Claire is very approachable and Jo on the reception desk is always smiley and really helpful. My Mum enjoys the food and there is plenty to eat! The activities are varied and Sarah and her team work hard to ensure there are interesting things to do. My Mum has her nails done each week and very much likes the weekly church service by a local vicar/curate in the home. The communication with families is good and I receive regular phone calls from the nurses asking for feedback about Mums care. Millway House looks good and always smells nice and clean. I would say it's a really good home.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you for you wonderful feedback about Mums care at Millway House. We are delighted that mum seems happier and that you are happy with the service. I have shared your review with the whole team. Once again thank you for taking the time to give us feedback. Claire Lousteau
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Five Oaks

from Eugenia N (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Placing my mum in a care home due to her progressing dementia was one of the hardest decisions I've ever had to make, but Five Oaks has given me true peace of mind. The home is warm, clean, and welcoming, with spacious rooms, en-suite bathrooms, and a beautiful, well-kept garden. The staff are consistently
attentive, kind, and caring. My mum has been at Five Oaks for over a month, and the level of care has been excellent. Each resident has an individual care plan that all staff can access, and whenever I visit, my mum is always clean, comfortable, and well presented. There are regular activities, outings, and events to keep residents engaged, and visiting is completely flexible - family can come anytime, and staff are always friendly and accommodating. It's also easy to get updates over the phone. Five Oaks has made an incredibly difficult situation much easier, and I'm genuinely grateful for the wonderful care my mum receives. Highly recommended.
Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for your thoughtful review. We know how hard it is to make the decision to move a loved one into care, and we truly appreciate the trust youve placed in us.
Were delighted to hear that your mum has settled in well and that you feel reassured by the care she receives. Our team works hard to provide a warm, clean, and supportive environment, so your feedback means a lot.
Thank you again for your kind words and recommendation. Were honoured to care for your mum and will continue to do our very best for her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Nayland House

from Eleanor F (Daughter of Resident) published on 21 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we cannot thank or praise Nayland House more for the exemplary care it provides for my mother. She has severe Vascular Dementia, and as a family we made the heartbreaking decision 3.5 years ago that her needs were too great to be met safely at home. We had heard nothing but positive things
about Nayland House, and true to its name we remain extremely impressed at the exceptional level of care it provides. Clinical and management staff are polite, respectful and keep us fully informed about developments including weekly medical reviews. We have complete confidence that my mother is being looked after by the best possible team. We see firsthand when we visit her how happy she is, and how much she is looked after. I am a practising GP myself so am fully aware of the holistic needs required to look after complex residents such as my mother. However, I would not hesitate to recommend the Nayland House to anyone looking for a nurturing, supportive and loving home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hargrave House

from Alison B (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager came round to assess my mum at short notice after she had a fall on the Saturday. We were going on holiday on Wednesday. Mum enjoyed her stay and said all the staff were lovely.
Reply from Shelley Sidhu, Home Manager at Hargrave HouseThank you for your review. We are so glad we could help you at short notice and it was a pleasure to assist you in a stressful time. I will pass on your kind words to the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Bullsmoor Lodge

from R M (Nephew of Resident) published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love the staff and atmosphere , my uncle is well looked after
Wonderful place to reccomend to ayone
Reply from Lisa Coombs, Manager at Bullsmoor LodgeThank you for your feedback, looking after your uncle during his respite stay was a pleasure. We look forward to seeing you all again in the near future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money

Awards / Recognitions (3)

Loading

Loading Loading

Loading

Loading

Frequently Asked Questions about Birchstone Care

Costs for care homes owned by Birchstone Care

Average costs per week for care homes owned by Birchstone Care by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Birchstone Care, based on 9 out of 9 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,356
Residential Dementia Care £1,356
Nursing Care £1,550
Nursing Dementia Care £1,550
All Care Types £1,356
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Birchstone Care own?

Birchstone Care own 9 Care Homes.

Which Birchstone Care Care Homes have the highest review score?

Nayland House, Bullsmoor Lodge & Five Oaks have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birchstone Care to verify any information. View our terms and conditions. Birchstone Care has a Platinum Service – more info.