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Care Homes Owned by Birchstone Care

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Birchstone Care
Birchstone Care has over forty years of experience in achieving luxury care environments that can provide people with sensitive needs with a comfortable and satisfying retirement.

Service users find carers who are dedicated to understanding individual requirements, keeping a versatile outlook upon lifestyle and personal taste that helps residents to feel at home.

The company's presence is located in and around the London area and further in the Home Counties and South East of England.

Birchstone Care now has nine homes in total that employ qualified professionals to ensure that carers have all the resources they need in order to provide highly efficient and compassionate care.

Birchstone Care Locations (9)

 - Browse 9 Care Homes owned by Birchstone Care
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Nayland House
Bear Street, Nayland, Colchester CO6 4LA 
9.9 91 reviews
Nayland House, Colchester, Suffolk
"My mum moved in to Nayland House three months ago and we cannot praise the staff highly enough- kind, conscientious and always ready to…"   Read all 91 reviews
  • from £1,300 / week
  • 54 Rooms
Location Type Care Home

Nayland House residents enjoy a fulfilling and comfortable lifestyle, with exceptional care in beautiful surroundings. Located in the picturesque historic village of Nayland, near Colchester, the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care
Bullsmoor Lodge
35/49 Bullsmoor Lane, Enfield EN3 6TE 
9.8 70 reviews
Bullsmoor Lodge, Enfield, London
"As yet I have found the staff & facilities excellent The amenties are excellent and entertainment superb very caring to resident…"   Read all 70 reviews
  • from £1,300 / week
  • 48 Rooms
Location Type Care Home

Bullsmoor Lodge is a purpose-built care home, located close to Waltham Cross in Enfield, Middlesex. It forms part of the Birchstone Care group, a care provider that aims to provide outstanding care ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Minchenden Lodge
54 Blagdens Lane, Southgate, London N14 6DD 
9.7 59 reviews
Minchenden Lodge, London, London
"Absolutely amazing staff member! Met Vjay (Care Coordinator) while visiting a friend and he really stood out. You can tell he genuinely…"   Read all 59 reviews
  • from £1,300 / week
  • 25 Rooms
Location Type Care Home

Minchenden Lodge provides a homely atmosphere with friendly and qualified care staff, to suit a range of personal needs in an expert and satisfying manner while also supporting independent and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Five Oaks
377 Cockfosters Road, Hadley Wood, Barnet EN4 0JT 
9.7 60 reviews
Five Oaks, Barnet, London
"The care shown by the staff and manager/deputy manager has been attentive and compassionate . My mother has Parkinson's. She has visited 4…"   Read all 60 reviews
  • from £1,300 / week
  • 45 Rooms
Location Type Care Home

Five Oaks is a purpose-built care home, situated in exclusive Hadley Wood, which borders the London Boroughs of Barnet and Enfield. Five Oaks care home is part of the Birchstone Care group that ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Muscliff Nursing Home
5 Tolpuddle Gardens, Muscliff, Bournemouth BH9 3RE 
9.7 57 reviews
Muscliff Nursing Home, Bournemouth, Dorset
"During the last 4 year period from 2011 to 2025 it has been my pleasure and experience to relate with confidence to the specialised nursing…"   Read all 57 reviews
  • from £1,650 / week
  • 41 Rooms
Location Type Care Home

Muscliff Nursing Home has been purpose-built to achieve a homely living environment for older people with care needs. Together with professional healthcare, the Muscliff Team looks to provide ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Millway House
Amesbury Road, Weyhill, Andover SP11 8DE 
9.7 85 reviews
Millway House, Andover, Hampshire
"All staff present as calm and efficient. Communication is excellent, thorough and informative. The setting is homely, comfortable and…"   Read all 85 reviews
  • from £1,450 / week
  • 58 Rooms
Location Type Care Home

Millway House is a former large family home, set in its own extensive grounds, and located in Weyhill, 4 miles from Andover. Previously belonging to the Hartigan, then the Balding families, the house ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Waterbeach Lodge
Ely Road, Waterbeach, Cambridge CB25 9NW 
9.7 43 reviews
Waterbeach Lodge, Cambridge, Cambridgeshire
"Mum went into Water Lodge for a rest bite stay. The care home is lovely, the staff are caring and friendly, and there is a lot of…"   Read all 43 reviews
  • from £1,400 / week
  • 46 Rooms
Location Type Care Home

Waterbeach Lodge is a stunning, purpose-built care home situated on the A10 Ely Road, in the quiet village of Waterbeach. The home enjoys views over the Cambridgeshire countryside and is set in six ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Hargrave House
103 Cambridge Road, Stansted Mountfitchet CM24 8BY 
9.6 48 reviews
Hargrave House, Stansted Mountfitchet, Essex
"My Aunt spent the last 8yrs at Hargrave House, before passing away November. She had dementia. so was in Alice Grace. From the moment my…"   Read all 48 reviews
  • from £1,300 / week
  • 58 Rooms
Location Type Care Home

Hargrave House is an original listed building dating back to the late 1800s, in the Jacobean style with Gothic touches, set in three acres of grounds, and with a newer purpose-built addition. It is ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Woodbury Manor
182 Clay Hill, Enfield EN2 9JA 
9.5 58 reviews
Woodbury Manor, Enfield, London
"Our mother has been a resident here for four years now, and both myself and my sister are extremely happy with the care provided. We both…"   Read all 58 reviews
  • from £1,300 / week
  • 60 Rooms
Location Type Care Home

Woodbury Manor is a nineteenth century building that has been converted into an elderly care home, providing a luxury care service in stylish surroundings. It is situated on the border of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Birchstone Care Reviews (571)

9.7

Birchstone Care has a Group Review Score of 9.7 (9.697) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Birchstone Care must have a Review Score.

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Review of

Woodbury Manor

from RaziyeA (Daughter of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has been a resident here for four years now, and both myself and my sister are extremely happy with the care provided. We both feel very confident that mum is being treated with respect and kindness always. If there are any issues, we are listened to, and any concerns have always been dealt
with. We always feel able to approach management at any time. The staff we have got to know pretty well due to her length of time here, and the fact that the same staff have been here for some time too. Well done to all of you, we appreciate you.
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Review of

Minchenden Lodge

from Laura S (Relative of Resident) published on 14 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing staff member! Met Vjay (Care Coordinator) while visiting a friend and he really stood out. You can tell he genuinely cares and goes above and beyond for the residents. Well done Vjay
Reply from Kemisha Morris, Manager at Minchenden LodgeHi Laura, thank you so much for your review and positive remarks about Vijay. It's always lovely to hear good things about our staff, as it motivates all of us to keep working to the highest standards. I'll share your kind words with Vijay and the team; I know they'll be thrilled!
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Review of

Millway House

from Stephanie G (Sister of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Millway House has offered a real home-from-home experience. The management team are competent, professional and approachable, and this extends to all the staff in their varied roles. The atmosphere in the home is one of comfort and calmness, and there is a clear emphasis on kindness and empathy.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you for taking the time to provide feedback to us. We are delighted your sister is settled, and you are pleased with the care. I have your words with the team. We really appreciate the feedback. Best wishes Claire
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Review of

Millway House

from Jan K (Daughter of Resident) published on 8 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Millway House is a lovely clean bright carehome
Carers cleaners and the laundry lady and cooks work very hard
My mum is well cared for even though due to Dementia shes very difficult
Communication is good and any concerns are swiftly acted upon
The carers do a great job I hope they are appreciated
by the management team
Reply from Claire Lousteau, Home Manager at Millway HouseThank you so much for taking the time to share these kind words. It truly means a great deal to us. We are delighted to hear that your mum feels well cared for and that our home feels clean, bright, and welcoming.
Our team works hard every single day, and I want you to know that they are deeply valued and appreciated. I am very proud of the compassion and dedication they show, especially when supporting residents with more complex needs.
We are also pleased that you feel communication is strong and that any concerns are acted on swiftly - this is something we prioritise
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Review of

Nayland House

from Jenny R (Daughter of Resident) published on 8 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved in to Nayland House three months ago and we cannot praise the staff highly enough- kind, conscientious and always ready to laugh! Very comfortable accommodation. A lovely atmosphere.
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Review of

Woodbury Manor

from A S (Daughter of Resident) published on 7 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
There was a water leak in my mum's room which caused damage to carpet. The source of the leak was located and mum was moved to a temporary room while repairs were done. The leak was located and fixed and the soiled carpet was replaced with laminate flooring.
This was all done in a timely fashion
and mum went back to her room. She was happy and settled during the process.
We are very pleased with everything and the manner in which it was dealt with and happy to see mum back in her room.
Thank you for everything, I am truly grateful for the care and effort taken to sort this out. Ayse xx
Reply from Benjamin Oni, Home Manager at Woodbury ManorThank you for your kind words and positive feedback. I am extremely delighted to hear that the repairs to mums room was completed in a timely manner. Your support to the home means a lot to the team and motivates us to keep delivering the best possible care.
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Review of

Millway House

from Elizabeth H (Daughter of Resident) published on 29 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff present as calm and efficient. Communication is excellent, thorough and informative.
The setting is homely, comfortable and brilliantly clean.
The grounds are well maintained which creates a wonderful outside space for residents - weather permitting.
The activities programme is accessible
for most and respectful in nature to the needs of residents.
I would highly recommend Millway House as a next step on a loved one's journey when or if it became necessary.
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Review of

Minchenden Lodge

from Briony H (Niece of Resident) published on 5 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
After the passing of my Aunt, I felt the need to record our positive experiences that she and her family received from Minchenden Lodge . She arrived in 2008, and died on January 25th, aged 100 years and 4 months. In the time she lived there, she received the utmost care and attention, living a relaxed,
safe life of companionship and comfort.
The carers always showed great patience, humour and gentleness, putting up with her moods and eccentricities. The managers kept the channels of communication open, and we were kept informed about her well being. She loved her food, and was guaranteed warm nutritious meals.
When she was more able, she enjoyed the wide range of social activities organised by the coordinator including singing with enthusiasm, chair aerobics, experiences with animals, games and day trips.
Our family would like to thank all the staff at Minchenden Lodge for the best life she could have had in her twilight years. Maybe that is why she stuck around for so long.
Reply from Kemisha Morris, TBC at Minchenden LodgeThank you Brony for sharing such a moving review. We were deeply saddened by your aunt's passing and send our heartfelt condolences to you and your family.
It was a privilege to care for her during her many years at Minchenden Lodge, and she will be fondly remembered by our team. Your kind words about the care, companionship, and activities she enjoyed mean a great deal to us, and we are honoured to have been part of her life.
Thank you again for taking the time to share your memories.
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Review of

Five Oaks

from S M (Wife of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am very grateful to all the staff at Five Oaks for the care and compassion shown to my husband throughout his stay. It was a very hard decision to move him to a care home when I could no longer manage his needs at home. The staff made the place welcoming and feel like home for both of us. Free visits
at any time were a key part of this. Whenever there was an issue I was heard with compassion and they always made an effort to solve it. They clearly cared about all their residents. I am reassured that we chose the right care home for him
Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for taking the time to share such a thoughtful and heartfelt review. We know how difficult the decision to move a loved one into a care home can be, and we are truly honoured that you entrusted Five Oaks with your husband's care.

Our team is deeply grateful for your kind words about the compassion, openness, and dedication shown throughout his stay. Creating a welcoming, homely environment for both residents and their families is incredibly important to us, and we're pleased that our open visiting policy and listening approach helped provide reassurance during a challenging time.

Your feedback means a great deal to our staff and reinforces why they do what they do every day. Thank you again for your trust it has been a privilege to support you and your husband
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Review of

Bullsmoor Lodge

from B C (Sister of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As yet I have found the staff & facilities excellent
The amenties are excellent and entertainment superb very caring to residents
Reply from Carolyn Paterson, Quality Assurance Lead for AgeCare at Bullsmoor LodgeThank you it is always lovely to hear such a wonderful review
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Review of

Millway House

from John F (Husband of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in two care homes. The first was in a grand building that looked very good but the staff didn't care much. By contrast Millway House may look a little worn here and there but the staff are excellent. They really care for her. I have watched them having enormous patience with some
difficult residents. That is what makes a good home. Don't look at the fabric - look at the staff. On occasion communication with me could be better but I always know my wife is being taken care of. I could not submit this without rating food and drink but I cannot honestly give a rating for food as I have only ever had three meals at Millway.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you, for your thoughtful feedback. We are pleased to hear that you feel our staff provide compassionate and attentive care to your wife.
We appreciate your comment regarding communication and will continue to work on strengthening this aspect of our service. Please feel free to contact me directly if you ever require further updates or support.
Thank you again for your trust in Millway House.
Claire Lousteau
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Review of

Millway House

from Anna M (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Communication from the staff is second to none. They know who you are when you visit and who you are visiting. They always ensure that the residents are happy and they are well cared for. My mum has settled in very well and I'm confident that she is happy living at Millway House.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you very much for taking the time to leave such a positive review. We're delighted to hear that you feel well supported by our team and that communication has been clear and consistent during your mum's transition into Millway House.
It's wonderful to know that she has settled in well and that you feel confident she is happy here - this is exactly the experience we strive to provide for every family.
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Review of

Millway House

from Heather P (Wife of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been positive.
All staff have been extremely caring towards all the residents. I can't comment on the food (not having seen or eaten it) but I hear good reports of it. Residents always have drinks available and are encouraged to drink. Medical care very good. Can't comment on value
for money yet as funded by NHS so far.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you for your kind feedback. We really appreciate you sharing your experience. It's lovely to hear that you have found our team to be caring and attentive, and that you feel reassured by the support and medical care your loved one is receiving. We are pleased to know hydration and day-to-day wellbeing are being well supported, and we hope you will have more opportunities to experience our meals and wider services as time goes on.
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Review of

Millway House

from L W (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Millway House is an excellent care home. The staff are caring and attentive to the needs of the residents and work hard to maintain an excellent quality of care. The home is well maintained and Is in excellent decorative order with very comfortable furniture for the residents. The residents have many
activities for them to take part in if they wish to, and also trips out for those who are fit and well enough. There are also many excellent and talented entertainers who visit on a regular basis. The kitchen provide a varied and excellent menu for the residents. I am very happy with the care my Father has received over the 5 years he has resided at Millway Nursing Home.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you so much for your lovely review and for sharing your father's experience over the past five years. We are incredibly pleased to hear that you have found our care, environment, and activities to be of such a high standard. Our team takes great pride in maintaining a welcoming home with meaningful opportunities for residents to enjoy day-to-day life.
Your feedback is truly appreciated and will be shared with the whole team. It means a great deal to all of us.
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Review of

Millway House

from S H (Friend of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review is long overdue and there are no months that shine more than others.
The care team are exactly that and encompass a cohort of individuals who work together to provide a safe, warm and comfortable place for unique individuals to call their home.
The Millway team are exactly that, working
together to offer discerning and individual care to each wonderful resident.
The home is immaculate. The care from the nurses and health care team is gentle, nurturing and kind. The catering team offer a varied and often bespoke menu that encourages people to enjoy each meal.
The ladies that look after the residents laundry do this with care and kindness. The maintainance team always busy approachable and dependable.
We find unsung heroes in many walks in life and Millway house is no exception to this.
Well done Millway keep shining
Reply from Claire Lousteau, Home Manager at Millway HouseThank you so much for your thoughtful and heartfelt review. We're delighted to hear that our team's dedication to creating a safe, warm, and comfortable home shines through in every aspect of care. Each member of our team, from nursing and health care to catering, laundry, and maintenance, takes pride in making Millway House a special place for our residents. Your kind words mean the world to us and motivate us to keep delivering the highest standard of care. Thank you for recognising our unsung heroes!
Claire
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Review of

Five Oaks

from R P (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care shown by the staff and manager/deputy manager has been attentive and compassionate . My mother has Parkinson's. She has visited 4 care homes in the area for respite care and this is by far the best. I trusted that Mum was in safe hands. It feels like a family at the home. Staff always greet
you with a smile. I was stuck to make a decision about whether Mum should stay long term or to take her home and care for her a little longer. The manager was really supportive in answering my questions. We will choose Five Oaks for respite and a long term space in 2026. Mum said she enjoyed it at the hotel!
Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you for your kind review. Were delighted to hear that you and your mother felt safe, supported, and welcomed during her stay with us. Supporting people living with Parkinsons with compassion and dignity is very important to our team, and it means a lot to know you felt confident in our care.

Were especially pleased that your mother enjoyed her time here and felt part of our Five Oaks family. Thank you for trusting us, and we look forward to welcoming her back for respite care and in the future.
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Review of

Millway House

from J G (Son of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent facilities and good standard of care from the staff. Disappointed with the management approach to family in resolving outstanding debt issues.
Overall care staff are very friendly. My mum does moan about the standard of food but I think that's more that she is quite frustrated at being in
a home.
Reply from Sara Gallagher, Director of Care & Nursing at Millway HouseThank you for your review - we will pass on your positive comments regarding the care and support provided to your mum at Millway to the whole team. We appreciate your understanding of the difficult financial environment that all businesses are currently operating within, and the importance of receiving fees for provision of our services in a timely manner.
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Review of

Hargrave House

from Debbie V (Niece of Resident) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt spent the last 8yrs at Hargrave House, before passing away November. She had dementia. so was in Alice Grace. From the moment my aunt stepped trough the door at Alice Grace not only did it become her home but everyone there became her family. The whole team of staff treated my aunt with
dignity and respect. Throughout her stay we never had any concerns about her care. I have no doubt that the compassion and kindness shown to my aunt made her final years happier than she could have been anywhere else.
I would like to thank all the staff for the care, support given to my aunt, my mum and me
Reply from Shelley Sidhu, Home Manager at Hargrave HouseThank you for your review. I am pleased to hear how happy you were with the care provided to your aunt, she is deeply missed. I will pass your kind words onto the team.
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Review of

Nayland House

from Christine D (Resident) published on 24 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very nice place to live. The activities are the best. Lots of fun. Love going for walks.
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Review of

Nayland House

from F R (Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like the food and drink
My room is very nice
Always something happening here
Staff are friendly
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Awards / Recognitions (3)

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Frequently Asked Questions about Birchstone Care

Costs for care homes owned by Birchstone Care

Average costs per week for care homes owned by Birchstone Care by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Birchstone Care, based on 9 out of 9 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,367
Residential Dementia Care £1,372
Nursing Care £1,550
Nursing Dementia Care £1,550
All Care Types £1,367
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Birchstone Care own?

Birchstone Care own 9 Care Homes.

Which Birchstone Care Care Homes have the highest review score?

Nayland House, Bullsmoor Lodge & Minchenden Lodge have the highest review score.

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