Five Oaks, Barnet, London
Five Oaks, Barnet, London
Five Oaks, Barnet, London

Five Oaks is a Barnet care home from the portfolio of Scimitar Care Hotels that aspires to consistently high standards of care in friendly and comfortable surroundings.

Residents enjoy scenic gardens and a wide range of activities to enjoy in the surrounding area. The interior boasts stylish decorations and is ideal for the practice of efficient care.

Personalised care packages help residents in ensuring their care needs have minimum impact upon their daily living needs and a good social atmosphere contributes to good mental health.

Group: Scimitar Care Hotels plc

Person in charge: Janie Reeves (Manager)

Local Authority / Social Services: London Borough of Enfield Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 45

Rooms with ensuite WC: 45

Weekly Charges Guide: Personal Care Single from £900 (These prices are only a guideline, please contact Five Oaks to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Five Oaks: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Five Oaks has a Review Score of 8.9 (8.861)

The Review Score of 8.9 (maximum of 10) for Five Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Five Oaks in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.194 for Five Oaks is calculated as follows: ( (22 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 72 Ratings = 4.194

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.667 Points relating to the number of positive Reviews for Five Oaks is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 6 Reviews ÷ 9 Target = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Five Oaks?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Five Oaks

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    1

I believe Five Oaks offers a good standard of care. Staff are very responsive to residents and try to create a relaxed and pleasant atmosphere. However, since mum's arrival at Five Oaks, afternoon entertainment has deteriorated, there used to be entertainment most weekday afternoons, this has now reduced to one or two afternoons.

How likely would you be to recommend Five Oaks? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Janie Reeves, Registered manager at Five Oaks responded to this review on 25 Jul 2017:

Dear Angela, thank you for taking the time to write your review. We do have activities running every morning and afternoon, we're unsure as to why you feel that there has been a deterioration in this area. For your information, you can see the daily/weekly activities on the board in the reception area. As you are no doubt aware, we have also employed a second activities coordinator to work alongside our current one to further improve this important aspect of our service. Should you have any concerns in regards to the activities on offer, please do not hesitate to speak to me the next time you are at the home.

My overall view is that Five Oaks is a caring and professional service, extremely well managed.

I have found the staff are well motivated and doing a very good job under what can be difficult circumstances as some residents can be very demanding.
Staff appear well informed generally and at no time in the last 2.5 years have I needed to make any complaints.

House keeping is excellent and the restaurant provides a good variety of appetising food.

How likely would you be to recommend Five Oaks? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am pleased that Five Oaks care for my mum very well. I visited a good few homes in the area and I believe this is the best. Pretty much everyone is pleasant and make you feel welcome. Compassionate and understanding care.

How likely would you be to recommend Five Oaks? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My father transferred to Five Oaks on 3 May 2017. I and my father knew the care home relatively well as his sister had lived there for some years previously and I used to take him there for lunch with her.
my impression of the home is that the facilities are spotless, the food is excellent, podiatry the staff are helpful and considerate.

the local doctor visits every Thursday as does a district nurse and other personal care arrangements are podiatry.

I know that other activities are arranged eg bingo, chair exercises and the like

My father has told me that he feels safe, enjoys the food very much and that he is treated well by all the staff.

it has taken a big weight off my mind.

How likely would you be to recommend Five Oaks? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Very Poor

Up to the standard, we expect after several uses of Five Oaks for respite care. Happy to recommend Five Oaks.

How likely would you be to recommend Five Oaks? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father was a happy resident at Five Oaks for nearly four years (until his death, in February 2016) and we had no hesitation in placing my mother in Five Oaks, once she was unable to cope with everyday needs.
She already knew many of the staff and had enjoyed good friendships and positive relationships with many staff members, across all responsibilities, for many years before.
This helped her to settle in very quickly, at what is always a very difficult time of transition.
We are thankful to have the very professional and caring team at Five Oaks to take good care of our mother.

How likely would you be to recommend Five Oaks? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Care Home Idol 2016

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