Five Oaks

377 Cockfosters Road, Hadley Wood, Barnet EN4 0JT
Review Us
9.7 51 Reviews
  • Five Oaks, Barnet
Five Oaks is a purpose-built care home, situated in the affluent location of Hadley Wood which borders the London Boroughs of Barnet and Enfield. Five Oaks care home is part of the AgeCare group that aspires to provide the very best residential care in beautiful hotel-style surrounds.

The home was developed in 1995 to provide residential and dementia care for the elderly. No expense has been spared on the magnificent interior with every bedroom having being bespoke, fully decorated with luxurious furniture and fittings, en-suite facilities, flat screen television, telephone and internet access. Residents are able to bring their own furniture if they so wish to really make it a home away from home.

The staff at Five Oaks are a well-established team, providing care whilst being mindful of each resident's individual needs and requirements. Care is provided with dignity and respect by compassionate people. Visit to see how they make a difference to people’s lives.

Show Five Oaks on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1450
  • Self-Funded Residential Dementia Care: £1300 – £1450
  • RESPITE Self-Funded Residential Care: £1500 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1800

These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.

These prices are only a guideline, please contact Five Oaks to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rahima Mulindwa (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (33)

Visiting

  • Five Oaks welcomes visitors at any time and does not have set times

Parking

  • Free on site parking is available at Five Oaks

Five Oaks Reviews (51)

Total of 51, showing 1-20
9.7

Five Oaks has a Review Score of 9.7 (9.730) out of 10, based on 32 reviews in the last 2 years. Over all time Five Oaks has 51 reviews.

Overall Experience

  • 41
  • 10
  • 0
  • 0
  • 0

Date Published

51
19
30
32
19

Review from Marisa R (Daughter of Resident) published on 12 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Five Oaks are caring and compassionate. They cared for my father for over 18 months in his final stages of vascular dementia with limited mobility. The choice to place a loved one in care is extremely challenging but Five Oaks provides a social environment with experienced, genuine staff
and a superb management team. Beautiful gardens, nice bedrooms, good communication are particular highlights. I cannot express my thanks to both the core day & night team for how they supported both me and my lovely Dad at the end of his life.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your heartfelt review. We are truly honoured that you entrusted us with your fathers care during such a sensitive and important time in his life.Supporting residents and their families through the final stages of life is something we approach with deep compassion and respect. Your kind words about our teamboth day and nightmean a great deal to us. Its comforting to know that the care, communication, and environment at Five Oaks helped bring some peace to you and your father.We will share your message with the whole team, who will be touched to know they made a difference.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M E (Son of Resident) published on 8 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked into Five Oaks I knew it was the perfect place for my mum. The staff were very welcoming and polite as well as diligent and committed to caring for the residents. My mum loves it here she has made many friends and feels very at home. Its honestly the happiest she has been in
years! I hope they are able to continue meeting her needs as I cannot envisage her being anywhere else.The best thing about Five Oaks is the way they consistently strive to improve the residents quality of life, day in and day out. Five Stars *****

Reply from Sara Gallagher, Director of Care & Nursing at Five Oaks

Thank you for taking the time to post a review of Five Oaks. We really appreciate your feedback and are so glad that your mum is happy in Five Oaks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire B (Daughter of Resident) published on 10 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very supportive, caring and jovial. There is always someone to help answer any questions or help with practical things too. I know that my Dad is in good hands when I can't be there. There are often activities and outings for him to enjoy, and we love coming to the family events too; they
put on a good spread!

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind words! We're so glad to hear your Dad is enjoying his time with us. It means the world to know you feel confident in his care. We love having your family at our events too!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steven M (Son of Resident) published on 9 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Five Oaks for over 2 years having been diagnosed with the cruel Alzheimer's Disease.
While there have been some issues I am pleased to say my concerns have not fallen on death ears. The new Care Manager and her care team are by far the best which can only be good for Mum. Whatever
I have raised they have dealt with in a professional and sympathetic way. I am regularly kept updated with footage of Mum participating in activities which the care home excels. Five Oaks is a splendid home beautiful gardens with some exceptional carers all closely monitored by the Manager who is friendly and approachable. A special mention to her carer who works so hard in a very difficult job. The place is usually spotless and although mum will constantly be on my mind regards to her well being I can relax a bit more knowing she is in the best place and If there concerns I will be notified. Please don't let your standards drop!

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind and heartfelt words. We're truly grateful for your trust and support over the past two years. It means everything to know that you feel reassured and that your mum is happy and engaged. Your recognition of our team, especially the carers, will mean so much to them. We will continue doing our very best to uphold the high standards your mum deserves. Warm wishes, The Five Oaks Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris B (Daughter of Resident) published on 17 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother joined Five Oaks as she had broken her hip followed by a long post-operative spell in hospital with successive serious chest infections. When discharged she was still very unwell with a high level of need. The staff did everything they could to ease the transition, both for Mum, and for us
as a family at a very anxious time. The excellent care she has received has enabled her to thrive and her personality is now once again in evidence. Mum thinks that she gets special attention but on our frequent visits to Five Oaks we can see that everyone gets that special attention. In our experience all members of staff, whatever their roles, show the same respect and warmth to residents and their visitors. The home is scrupulously clean. Mum has had some medical issues and these have always been dealt with swiftly and followed through. Any concerns we may have have been addressed once raised with the senior staff. We are reassured by the care my mother is being given.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you for your heartfelt review. We're so glad to hear your mum is thriving and that you feel supported during such a challenging time. It's our goal to make every resident feel truly cared for, and your kind words mean so much to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K M (Daughter of Resident) published on 17 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at several care homes for my mother, it was obvious from the moment we walked in to look around that Five Oaks was the most suitable. My mum moved in November 2024 and is happier and much safer than she was in her flat. Her room was newly decorated and has a wet room and door into the
beautiful garden - it's perfect for her. She has been able to put up pictures, photos and personal items to make it more homely. The manageress is always available to talk and is very helpful. All the staff are lovely, from the laundry lady, people who dispense the medicine, cleaners and carers. Mum particularly likes the food, the very well cared for garden and visits from Monty the pet therapy dog. The atmosphere is always happy and the lounge always has something fun happening and all areas are spotlessly clean. I thoroughly recommend Five Oaks.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind words and thoughtful review. We're delighted to hear your mum is happy and settled at Five Oaks it truly means the world to us. We'll pass your lovely comments on to the team (and Monty too!). It's our privilege to care for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Daughter of Resident) published on 16 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely caring staff to the residents. They are friendly and do their best. Communication is good if there is any issue.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind words! We're so pleased to hear that you've had a positive experience with our staff. We take great pride in providing compassionate care and maintaining open communication with families. Your feedback means a lot to us and encourages our team to keep doing their best every day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rita C (Daughter of Resident) published on 10 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my Mum receives is excellent. She especially likes the daily activities and very varied entertainment that Five Oaks arrange.


The manager is professional, helpful and very friendly, showing great empathy and care for all the residents. This approach is mirrored through all her

care team.


My Mum has been in Five Oaks for over 5yrs and has become an increasingly awkward character, due to her Dementia but the staff never fail to help her and are extremely kind to her - no matter what she calls them!


Without her continued care at Five Oaks, my Mum would not have survived through the Covid era, and in fact would not be with us today.


The current GP is extremely attentive, has developed a personal understanding of my Mum's health issues and is always happy to explain and discuss these with us in a very engaging manner.


Mum will be 99 this year and we are very fortunate that we found Five Oaks to look after her.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind words. We're truly grateful for your trust over the years and feel privileged to care for your Mum. Its heartening to hear how much she enjoys the activities and how supported youve felt by our team. Well be sure to share your lovely feedback with everyone at Five Oaks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was always going to be a tricky customer maintaining for as long as I can remember, that she would never go into a care home - she developed Alzheimer's so we finally had to bite the bullet. It's not been easy for my sisters and I to place her at Five Oaks. Earlier in her residency, proving unsettled
and difficult to handle, we looked elsewhere but nowhere we visited felt as warm. The manager, has always responded to us in a timely fashion, she has personally dealt with our questions and worries in the most professional manner and with genuine empathy. She is attentive to the needs of the residents, respectful and compassionate, and demonstrates to staff how she believes they should all be carrying out their duties of care. We know we haven't been easy but she influences the staff, many of whom I feel mum is genuinely fond of, even though she still does not want to be in a home. We have genuinely been supported by the manager, and the carer and many other caring members of staff.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind and thoughtful words. We truly appreciate the trust you and your family have placed in us, especially given how difficult the decision must have been.Its always our aim to provide compassionate, person-centred care, and it's heartening to know that this has made a difference for your mum and your family. Your recognition means a great deal to the whole team, and were grateful for the opportunity to support your mum through her journey with us.Please know were always here for you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen L (Daughter of Resident) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums been in Five Oaks for 7 months.
Since going in iv noticed a massive improvement in mums mood. Shes now much happier and seems very content in being in the home. Shes very well looked after by all the staff and Always with fresh clean clothes every time i visit.
Mum seems to participate in some
of the activities, something she would never of done before.
We as a family are so happy that mums in such good hands.
Well done guys.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind words. We're so glad to hear your mum is happy and thriving, which truly means a lot to the whole team. We'll continue to do our very best to keep her smiling!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 30 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Five Oaks for nearly 3 months now and has really settled in nicely. The manager is always available to say hello and acknowledges any questions. The staff are also amazing giving 100% to all the residents.
Everyday there is entertainment to keep the residents active.
The garden
area is beautiful especially now summer is coming.
I highly recommend Five Oaks to anyone who is looking for somewhere for their loved ones.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind words! We're thrilled to hear your mum has settled in well and that you're happy with the care and atmosphere at Five Oaks. It means the world to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne J (Daughter of Resident) published on 22 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Under the current management mum has become more settled and content. The variety of activities and functions provided not only engage the residents but also create a sense of the community by bringing family and friends. The carers are attentive ensuring that the needs of each resident are met with
kindness and professionalism. the rooms are specious, clean and offer flexibility to make them feel truly like home. We were even able to bring in personal touches like pictures, keepsakes and a small sofa for mum. We are so grateful for the warm and supportive environment at Five Oaks which has made such a difference in mums wellbeing.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind and thoughtful words. Were truly delighted to hear that your mum is feeling more settled and content it means so much to us to know that our efforts are having a positive impact on her wellbeing. Creating a welcoming, supportive environment where residents feel at home is at the heart of everything we do, and its wonderful to hear that the variety of activities, the attentiveness of our carers, and the flexibility of our spaces have all contributed to that.Were especially pleased that you've been able to personalise your mums room with meaningful touch, it is often those little things that make the biggest difference. Thank you again for your trust and support. Its a privilege to care for your mum and to have you as part of the Five Oaks community.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve M (Next of Kin) published on 27 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in Five Oaks Care Home for six years. During his stay, he received excellent care from the staff and nurses. They looked after all his personal needs as he was wheelchair bound. They were kind, considerate and patient, treating him with the utmost respect.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you for your kind words. Were so pleased to hear your father received excellent care during his time at Five Oaks. We truly appreciate your feedback and are grateful for the opportunity to care for him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kalpesh P (Son of Resident) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was admitted to Five Oaks in November 2025. Overall his care has been good. The leadership team (led by an hard-working, enthusiastic manager) is very good and listen to your concerns with care and follow up. The catering has improved in the time he has been there. The activities are led by great
enthusiasm by the activity coordinator and they engage outside talent with songs, music and physical exercises. The quiet lounge is available for those who just want to nap! Each individual is special and cared for with their individual need with great patience.


Room for improvement:
More engagement from family and friends of the residents. The care staff at meal times are busy but would love to have more staff and family members sit and chat at meal times with the residents to encourage them to eat. Agency staff should be kept to minimum. The staff do chat to and encourage residents at the lounge but more of this would be good and of course their family and friends.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for taking the time to share your detailed feedback. We're delighted to hear that your dad has received good care since his admission in November, and that you've noticed the efforts of our hardworking leadership team, activity coordinator, and the improvements in catering. Its wonderful to know that our activities and services, like the quiet lounge, have been a positive experience for him.We truly appreciate your suggestions for improvement as well. Engaging family and friends at meal times is an excellent idea, and well look into ways to encourage more involvement from loved ones. Were also mindful of the balance between staff and agency support, and we strive to keep agency staff to a minimum while maintaining the highest standards of care.Your feedback means a lot to us as we continue to enhance our services. Thank you again for trusting us with your dads care, and we look forward to further improving his experience at Five Oaks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from U E (Son of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team are absolutely amazing, they go far and beyond what is expected. They are so caring and have genuine love for all the residents. The manager always has a smile on her face and always puts the care of residents first. The manager has made, what could be a stressful time, so much
easier. Another staff member is also brilliant too. Thank you Five Oaks.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind words! We are truly grateful for your feedback. It means the world to us to know that our efforts are making a positive difference in the lives of our residents. Our team is dedicated to providing the best care possible, and it's wonderful to hear that it has made a stressful time easier for you. We will be sure to share your compliments with the team, and we're so glad that you have experienced the genuine care and love we strive to offer every day. Thank you once again for your trust in us, and we are always here to support you and your loved ones.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H S (Respite Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good for a post operation stay. The staff are exceptionally friendly, pleasant and charming. As requested by me all meals were served in my room. Vegan food was available to me. The room was ensuite with shower, warm and comfortable.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind words! We're thrilled to hear that your stay with us was so positive, especially during your post-operation recovery. Its wonderful to know that our team made you feel comfortable and well-cared for. We're also happy that the vegan meals and in-room dining met your needs, and that you found the room warm, comfortable, and equipped to support your recovery. Your feedback means a lot to us, and well be sure to share it with the team. We hope you are continuing to feel better and wish you a smooth and speedy recovery!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L O (Daughter-in-law of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were visiting my mother/mother-in-law with some extra family members who had travelled from abroad. It was short notice. The care team made a fuss of us all. Our family were so impressed by the care and attention given by the care team. The care team are extremely busy, but they stop to give family
members time. It doesn't go unnoticed. Thank you.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind words! Were thrilled to hear that your family had a positive experience during your visit. It means a lot to us that the care teams efforts made an impression, especially with so many family members coming together on short notice. We truly appreciate your recognition of their dedication, and were grateful for the opportunity to provide care in such a meaningful way.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R R (Son of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently in respite care at Five Oaks following a fall at her home approx 3 months ago. She spent 3 weeks in hospital and the care she received in hospital was appalling. As soon as we were able to discharge her we contacted Five Oaks. The Five Oaks team have been amazing initially to
transfer her from the hospital and then settle her into the Home and deal with her medical needs.


Mum is now settled and working on her physio with the aim to return home one she is fully mobile again. In the meantime, the staff have all been amazing looking after her and becoming friends. Five Oaks has a real family feel with visitors always welcome. The lounge is buzzing with lots of care staff around all the time.
Nothing can be 100% perfect but if you have any comments, just raise it with the management and the Five Oaks Team will sort it. Mum is happy and so are her family.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your mother is settling in well at Five Oaks and that she is receiving the care and support she deserves. We understand how difficult the transition can be, especially after such a challenging time in the hospital, and it's wonderful to know that the Five Oaks team has made a positive impact on her recovery. Thank you again for your feedback, and we will continue to ensure that your mothers care remains our top priority.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A E (Daughter of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident of Five Oaks with dementia. Mum has been a resident for several years and we are happy with the provision and the care she receives. We looked at several care homes before choosing Five Oaks, the experienced and friendly staff, the activities offered and the facilities made Five
Oaks an obvious choice, and we have not been disappointed. The personal care mum receives is excellent, we can visit at any time and without exception, mum looks well dressed and cared for. The staff team work hard to ensure a positive feeling to the home.Communication is good, l am always informed if mum's needs change. Overall, l am happy to recommend Five Oaks as a good care home.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind feedback. We are delighted to hear that you are happy with the care your mother receives at Five Oaks. It's wonderful to know that our staff, activities, and facilities have met your expectations. We truly appreciate your recommendation and will continue working hard to provide the best care for your mum and all our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N G (Niece of Resident) published on 14 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Five Oaks is a fantastic establishment. The staff are kind, caring and professional. The accommodation, food and activities are well thought out, and a brilliant food menu, is always on offer. The Manager is so hands-on and always a phone call away. They go above and beyond to help in any way possible.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind and thoughtful feedback! We're thrilled to hear that you had such a positive experience at Five Oaks. Our team works hard to provide the best service possible, and it's wonderful to know that their care and professionalism stood out to you. We also appreciate your compliments on the accommodation, food, and activities, it's great to hear you enjoyed our offerings. We always strive to go above and beyond for our guests. We look forward to welcoming you again soon!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Five Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Five Oaks is calculated as follows: ( (282 Excellents x 5) + (83 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 374 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Five Oaks is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (2)

Meet the Team (2)

Rahima

Rahima Mulindwa

Job Title: Registered Manager

Joined: 2023

With over 15 years in healthcare, Rahima is a seasoned professional with a leadership style marked by empathy. Her managerial expertise extends beyond routine duties, actively cultivating inclusive workspaces and prioritising respect and motivation for the team and those under her care. Beyond healthcare, she finds joy in theatre and showcases culinary skills when hosting friends and family. This multifaceted approach reflects her ability to balance professional excellence with a rich personal life, contributing to a positive atmosphere in both her workplace and personal circles. Rahima's leadership is characterised by a unique blend of professionalism, empathy, and interpersonal finesse, making her a standout presence in various settings. The commitment to creating a supportive environment is evident in both professional and personal pursuits, portraying her as a well-rounded and influential individual. In essence, Rahima's 15-year journey in healthcare demonstrates an unwavering commitment to excellence and compassion. The ability to seamlessly integrate diverse aspects of her life into both spheres makes her an invaluable asset, leaving a lasting impact on everyone she encounters.

Gina

Gina Zsolnai

Job Title: Deputy Manager

Joined: 2015

Gina Zsolnai is the Deputy Manager at Five Oaks Residential Home, where she is deeply committed to maintaining the highest standards of care and well-being for residents. Holding a Certificate of Higher Education in NVQ Level 3 in Health and Social Care for Lead Adult Care Workers, Gina combines both knowledge and practical expertise in her role. She is passionate about delivering compassionate, person-centred care, always ensuring the dignity and respect of each individual.


Gina’s career has progressed from Care Assistant to Deputy Manager, with a constant focus on promoting residents' well-being and happiness. She works closely with her teams to ensure exceptional care and takes pride in creating a nurturing, supportive environment where quality care is the top priority. In addition to her professional expertise, Gina is fluent in both English and Hungarian.

Frequently Asked Questions about Five Oaks

What types of Care is Five Oaks registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Five Oaks have?

There are 44 Single Rooms.

What are the Facilities & Services at Five Oaks?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Five Oaks to the centre of Barnet?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Five Oaks to verify any information. View our terms and conditions. Five Oaks has an Enhanced Service - more info.