Five Oaks

Our father is currently staying at Five Oaks for respite after a long illness in hospital. The staff have been really great. Very friendly team, good communication with all members of staff. He has been made to feel welcome and comfortable throughout his stay and I would recommend anyone thinking of a care home to visit Five Oaks.

I went to see my mother every day when last visiting family in London recently. I was glad to see that she was cared for in such as warm and friendly environment. My appreciation to all staff at Five Oaks for their excellent support

I vividly remember when in August 2018 my dear wife was diagnosed by her doctor with "Dementia in Alzheimer's disease!" a terrible blow! Two years later as the illness progressed and we could not cope at home, regrettably she had to go to a care home and COVID struck making things much much worse. It was a stroke of luck later on to find Five Oaks and move her. She is looked after with great care by the staff, some of whom have been there for several years in a family-like atmosphere, a lovely garden, constant attention, and care for the good food freshly cooked in the kitchen. All of this is a great comfort to me. The recent arrival of the manager a lively constantly smiling, always available efficient young lady manager is contributing greatly to the management of the home. I sincerely hope though that there will be not too many changes to alter the family like atmosphere that is so precious.

From my first visit to Five Oaks, it was clear that the home provided a bright, colourful and welcoming environment. Although my father-in-law's stay was comparatively brief, before long-term health issues took him from us, he was well supported, both medically and socially, with engaging activities and staff interaction. It is my opinion that he experienced more "life" in his final few weeks at Five Oaks than he had seen in the three or four years prior to his residency. For this, the family can be grateful.

Thank you for going above and beyond to provide comfort and support, I feel very fortunate that Five Oaks was available.

Well done Five Oaks and thank you for looking after my special friend.

Mum's stay at 5 Oaks lasted over two years. During that time, she was treated with genuine love and respect by the staff. The home provided a safe, yet social environment that brought Mum so much happiness and joy. Even during occasional challenges with her behaviour, the staff remained professional and compassionate.

Also thanks for the support given to me and the lovely welcome whenever I visited.

My father lived here for 4 years and was well looked after by an excellent team who really cared. We couldn't have wished for more. Particular thanks go to five members of staff, but all staff deserve praise. Lovely setting, the house is clean and in a good location. Highly recommend this home.

My mother stayed in Five Oaks Care Home for the last year of her life and I can honestly say, the team there could not have done any more for her. Her last year was challenging health wise and with dementia setting in but they encouraged her to take an active role in activities and she sung her heart out to the end. She loved the regular singers who came to the home and despite struggling with memory, she could recall every word of her favourite old time numbers. The staff at Five Oaks are amazing, they are not just carers, they are warm, kind and amazing people who go above and beyond. The care and love my mum received was beyond anything I could have ever wanted for her. She was dressed immaculately every day. Even the chef got to know her little food pleasures in life and spoilt her regularly. This is a very personal care home, where the staff are the key asset and make the difference. The management is excellent, helpful and always available and supportive. You are wonderful.

My parents have lived in Five Oaks since August 2021. Five Oaks is excellently managed with a caring and professional senior team. From what I have seen, the carers really do care about the comfort and dignity of the residents. Five Oaks has a very homely feel about it and is clean and well maintained. I am kept well informed about matters. My parents have settled in well and I am can relax in the knowledge that they are safe and well looked after.

My mother was placed into Five Oaks last August. I have nothing but praise for the care she is receiving. The staff are always friendly and helpful. Overall, I consider we were lucky to find her a place in this home.

My uncle has been living at Five Oaks for 3 years now and has been very happy living here. My uncle tells me that the staff are very good, checking up on him even during the night time, which is reassuring in case he has a fall and cannot reach the alarm. Five Oaks is kept very clean including the seating and dining areas, the toilets, bathrooms and the residents' rooms, hygiene is very good which is very important to keep infection at bay. My uncle says that the meals are very good and has no complaints about the food at Five Oaks.

I visited Five Oaks myself and can honestly say that it has a really comfortable homely feel, is very well decorated and very much like a family home, which in my opinion is very important to the mental well-being of the residents. The staff are trained to help with medication and I have peace of mind that my uncle is being well looked after. I would recommend Five Oaks.

Five Oaks is a very well run care home with conscientious, professional, kind, attentive and very helpful staff. The health and welfare of the residents are clearly front and foremost in all the actions of the staff. There is a choice of well balanced, home-cooked food at each mealtime and my mother-in-law is always complimentary about the food and has many favourites.

In the pre-Covid era, Five Oaks had an entertainment manager who arranged a wide and varied range of daily activities. There were usually 2 activities a day, including pantomimes, mini-stage shows, singers, musicians, physical activities, etc.

Five Oaks looks more like a hotel than a care home, which we took into consideration when we originally reviewed the local care homes. This is why my mother-in-law felt at home almost immediately. Our family continue to be extremely happy with the level of care and attention that Five Oaks provide.

My Mum has been at Five Oaks for nearly eight years now, coming in during May 2012. During that time, she has always been respected and treated very well. Staff are very helpful and polite.

Five Oaks has been an absolute dream! We are so grateful for the outstanding care and hard work by all the staff. I highly recommend Five Oaks and couldn't be happier! Keep the staff!

Five Oaks has extremely high standards in all aspects of caring for their elderly guests. The staff are friendly and very helpful. The hotel cleanliness and decoration is impeccable. My mother enjoys the variety of entertainment offered and attends when she’s able to do so.

Mum has been really happy here. This is her third year. Recently she has needed more care and I couldn’t be happier with the care and kindness she has been shown. Five Oaks is a special care home and they have become like our family. Certain staff, in particular, I feel treat my mum like she was their own. The staff are very approachable if we have any concerns. The stress has been taken away from us knowing that mum is being well looked after. The manager is a very warm and friendly person. I would highly recommend it. As a family, we looked at many places for mum as she is extremely fussy and this was the only place that ticked all the boxes!

My third respite stay, once again well looked after. All the staff are amazing, always smiling and helpful. I hope to return next year. My thanks to all no matter their role. Best wishes.

We are very comfortable with the decision to place her at Five Oaks and are thankful that there was a place for her in her time of need.