Five Oaks

377 Cockfosters Road, Hadley Wood, Barnet EN4 0JT
Review Us
9.7 54 Reviews
  • Five Oaks, Barnet
Five Oaks is a purpose-built care home, situated in the affluent location of Hadley Wood which borders the London Boroughs of Barnet and Enfield. Five Oaks care home is part of the AgeCare group that aspires to provide the very best residential care in beautiful hotel-style surrounds.

The home was developed in 1995 to provide residential and dementia care for the elderly. No expense has been spared on the magnificent interior with every bedroom having being bespoke, fully decorated with luxurious furniture and fittings, en-suite facilities, flat screen television, telephone and internet access. Residents are able to bring their own furniture if they so wish to really make it a home away from home.

The staff at Five Oaks are a well-established team, providing care whilst being mindful of each resident's individual needs and requirements. Care is provided with dignity and respect by compassionate people. Visit to see how they make a difference to people’s lives.
Show Five Oaks on the Map

Care Provided by Five Oaks

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1450
  • Self-Funded Residential Dementia Care: £1300 – £1450
  • RESPITE Self-Funded Residential Care: £1500 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1800

These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.

These prices are only a guideline, please contact Five Oaks to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rahima Mulindwa (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (33)

Visiting

  • Five Oaks welcomes visitors at any time and does not have set times

Parking

  • Free on site parking is available at Five Oaks

Five Oaks Reviews (54)

9.7

Five Oaks has a Review Score of 9.7 (9.738) out of 10, based on 34 reviews in the last 2 years.
Over all time Five Oaks has 54 reviews.

Overall Experience
  • 44
  • 10
  • 0
  • 0
  • 0
Date Published
  • 54
  • 15
  • 31
  • 34
  • 20
Reviewer Connection to Five Oaks
  • 19
  • 19
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 54, showing 21-40
Review from R R (Son of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is currently in respite care at Five Oaks following a fall at her home approx 3 months ago. She spent 3 weeks in hospital and the care she received in hospital was appalling. As soon as we were able to discharge her we contacted Five Oaks. The Five Oaks team have been amazing initially to
transfer her from the hospital and then settle her into the Home and deal with her medical needs.


Mum is now settled and working on her physio with the aim to return home one she is fully mobile again. In the meantime, the staff have all been amazing looking after her and becoming friends. Five Oaks has a real family feel with visitors always welcome. The lounge is buzzing with lots of care staff around all the time.
Nothing can be 100% perfect but if you have any comments, just raise it with the management and the Five Oaks Team will sort it. Mum is happy and so are her family.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your mother is settling in well at Five Oaks and that she is receiving the care and support she deserves. We understand how difficult the transition can be, especially after such a challenging time in the hospital, and it's wonderful to know that the Five Oaks team has made a positive impact on her recovery. Thank you again for your feedback, and we will continue to ensure that your mothers care remains our top priority.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A E (Daughter of Resident) published on 19 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident of Five Oaks with dementia. Mum has been a resident for several years and we are happy with the provision and the care she receives. We looked at several care homes before choosing Five Oaks, the experienced and friendly staff, the activities offered and the facilities made Five
Oaks an obvious choice, and we have not been disappointed. The personal care mum receives is excellent, we can visit at any time and without exception, mum looks well dressed and cared for. The staff team work hard to ensure a positive feeling to the home.Communication is good, l am always informed if mum's needs change. Overall, l am happy to recommend Five Oaks as a good care home.
Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind feedback. We are delighted to hear that you are happy with the care your mother receives at Five Oaks. It's wonderful to know that our staff, activities, and facilities have met your expectations. We truly appreciate your recommendation and will continue working hard to provide the best care for your mum and all our residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N G (Niece of Resident) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Five Oaks is a fantastic establishment. The staff are kind, caring and professional. The accommodation, food and activities are well thought out, and a brilliant food menu, is always on offer. The Manager is so hands-on and always a phone call away. They go above and beyond to help in any way possible.
Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind and thoughtful feedback! We're thrilled to hear that you had such a positive experience at Five Oaks. Our team works hard to provide the best service possible, and it's wonderful to know that their care and professionalism stood out to you. We also appreciate your compliments on the accommodation, food, and activities, it's great to hear you enjoyed our offerings. We always strive to go above and beyond for our guests. We look forward to welcoming you again soon!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T A (Daughter of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother came to Five Oaks for 6 weeks respite after being in hospital. All staff have been friendly and welcoming to us all, and did there best to reassure my mother when missing family members. The home is kept clean and nicely furnished. Would benefit from an enclosed quiet area for residents and
families visiting away from main lounge but they have some lovely activities during the day to keep the residents stimulated and active as well, which my mother enjoyed in her time there.
Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your thoughtful review. We're so glad to hear that your mother had a positive experience with us during her respite stay. We're happy to know that they were able to offer reassurance and comfort when needed. We also appreciate your feedback regarding a quieter space for residents and families, and we'll certainly consider this suggestion as we continue to enhance our services. It's great to hear that your mother enjoyed the activities, and we hope to have the pleasure of welcoming you both back in the future. Thank you again for your kind words!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E D (Sister of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister has been a resident at Five Oaks for two years, and we couldn't be happier with our choice. From the moment we first walked into the building, we were impressed by the bright, airy atmosphere and the warm smiles of the staff. We decided straight away that this was the right place for her.
The new manager is incredibly and keeps standards high. Leaving no stone unturned. She's friendly efficient and genuinely cares about the residents. The staff are always lovely and attentive. As a family, we have great peace of mind knowing our sister is receiving the quality care she needs and truly deserves. We'd recommend Five Oaks to anyone looking for a care home.
Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind and thoughtful review. Your feedback means a great deal to us and we will continue to uphold the high standards of care that you and your family have come to expect. We are truly grateful for your trust in Five Oaks.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I R (Son of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father is currently staying at Five Oaks for respite after a long illness in hospital. The staff have been really great. Very friendly team, good communication with all members of staff. He has been made to feel welcome and comfortable throughout his stay and I would recommend anyone thinking of
a care home to visit Five Oaks.
Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you for sharing your positive experience with us. We are so glad to hear that your father has felt welcomed and comfortable during his respite stay at Five Oaks. It's wonderful to know that our team has provided the care and support you expected and we truly appreciate your kind words.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hyacinth D (Next of Kin) published on 18 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband joined Five Oaks October, and has settled in a very short space of time which has reassured me. I am happy to date with the care given. I find the staff to be approachable and friendly. Therefore, if I have any concerns I have no hesitation in speaking to a staff member. I really appreciate
and value the open visiting time, not having to fit in a constrained set times, also never feeling pressure to leave and just being able to move around, for example going to his room together. Thanks to the leader and her staff team for their continued hard work.
Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for taking the time to share your kind words. We are so pleased to hear that your husband has settled in quickly and that you are happy with the care he is receiving. We truly value the importance of open communication with families, and we're glad to hear that you feel supported. Thank you for recognising the efforts of our team. Your feedback means a lot to us, and we will continue to strive to provide the best care possible.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marco R (Son of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I went to see my mother every day when last visiting family in London recently. I was glad to see that she was cared for in such as warm and friendly environment. My appreciation to all staff at Five Oaks for their excellent support
Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for taking the time to share your positive experience with us. Our team at Five Oaks works hard to provide a warm, friendly, and supportive environment for all our residents, and it's wonderful to know that this made a difference to you and your family. Your appreciation means a lot to all of us, and we'll be sure to pass it along to the staff. Thank you again for your trust in us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bruno R (Husband of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I vividly remember when in August 2018 my dear wife was diagnosed by her doctor with "Dementia in Alzheimer's disease!" a terrible blow! Two years later as the illness progressed and we could not cope at home, regrettably she had to go to a care home and COVID struck making things much much worse. It
was a stroke of luck later on to find Five Oaks and move her. She is looked after with great care by the staff, some of whom have been there for several years in a family-like atmosphere, a lovely garden, constant attention, and care for the good food freshly cooked in the kitchen. All of this is a great comfort to me. The recent arrival of the manager a lively constantly smiling, always available efficient young lady manager is contributing greatly to the management of the home. I sincerely hope though that there will be not too many changes to alter the family like atmosphere that is so precious.
Reply from Sara Gallagher, Head of Nursing at Five Oaks

Thank you so much for taking the time to post your review of Five Oaks. As a close relative of a person who lives in care, as well as working in care, I am very aware of the importance of having faith in the people looking after your loved one. I am glad to hear that your wife and you are being well cared for. We are very proud of our team, especially our 'young lady manager'!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian L (Son-in-law of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first visit to Five Oaks, it was clear that the home provided a bright, colourful and welcoming environment. Although my father-in-law's stay was comparatively brief, before long-term health issues took him from us, he was well supported, both medically and socially, with engaging activities
and staff interaction. It is my opinion that he experienced more "life" in his final few weeks at Five Oaks than he had seen in the three or four years prior to his residency. For this, the family can be grateful.
Reply from Sara Gallagher, Operations Manager at Five Oaks

Thank you so much for taking the time to post such a lovely review for our home. We truly appreciate you sharing your thoughts, at what we know must be a difficult time for you. We are glad that the Five Oaks team were able to make such a difference, both for your father and for his family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M G (Respite Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My thanks to the management and staff for the outstanding dedication and care provided as the bridge between hospital and home.
Having been discharged from hospital 2 night post total knee replacement surgery, I was welcomed in the most warm and friendly fashion by every member of staff from the
first moment of my stay. My room on the "Quiet Floor" was comfortable and well-furnished which enabled me to live a very independent life with nourishing meals!
The compassion and kindness of the carers made a real difference in my recovery and I appreciated their commitment to providing me with everything I needed during my short stay which made a stressful/painful time more bearable.
Thank you for going above and beyond to provide comfort and support, I feel very fortunate that Five Oaks was available.
Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you for your kind words. I will relay your message to the team. It was truly a pleasure to have the opportunity to care for and look after you, during the brief time spent at Five Oaks.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Terry D (Friend of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My very good family friend spent 4 years as a resident and was cared for extremely well by the very compassionate staff, but the main point I would like to tell others about was the terminal care that was given to her during her last couple of weeks.
Although there was nothing anybody could do, she
was made comfortable, kept clean and loved by all the staff, which is all we could possibly ask for.
Well done Five Oaks and thank you for looking after my special friend.
Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for sharing your wonderful feedback. It was truly a pleasure to care for your friend. We take immense pride in providing high-quality care and facilities to positively impact our residents. Your kind words mean a lot to us and I will make sure to share them with the staff. Your friend is dearly missed at Five Oaks. Thank you once again for your lovely comments.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James D (Son of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's stay at 5 Oaks lasted over two years. During that time, she was treated with genuine love and respect by the staff. The home provided a safe, yet social environment that brought Mum so much happiness and joy. Even during occasional challenges with her behaviour, the staff remained professional
and compassionate.
Reply from Gina Zsolnai, Deputy manager at Five Oaks

Thank you for taking the time to review us. It was our absolute pleasure to look after your mum-she was such a wonderful character and will be deeply missed by all of us here. We're glad we could bring her happiness during her time with us, and your kind words mean a lot to the whole team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C L (Sister of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother spent his last 5 years at Five Oaks and could not have had better care. The surroundings are clean, cheerful and comfortable, and the food is varied, well-presented and tasty. The care was professional and given with respect enabling each resident to be an individual.
The staff are all exceptional,
including the manager, carers, kitchen staff, cleaners and laundry staff. There are too many people who deserve an individual mention but thank you to everyone for making Five Oaks a homely place and allowing my brother to be himself for as long as possible.
I was always kept up to date with any changes in his circumstances and care and felt part of his team.
Also thanks for the support given to me and the lovely welcome whenever I visited.
Reply from Joanne Jarvis, Registered Manager at Five Oaks

Thank you so much for your lovely comments; he is very much missed at Five Oaks.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alan H (Son of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father lived here for 4 years and was well looked after by an excellent team who really cared. We couldn't have wished for more. Particular thanks go to five members of staff, but all staff deserve praise. Lovely setting, the house is clean and in a good location. Highly recommend this home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sean T (Son of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed in Five Oaks Care Home for the last year of her life and I can honestly say, the team there could not have done any more for her. Her last year was challenging health wise and with dementia setting in but they encouraged her to take an active role in activities and she sung her heart
out to the end. She loved the regular singers who came to the home and despite struggling with memory, she could recall every word of her favourite old time numbers. The staff at Five Oaks are amazing, they are not just carers, they are warm, kind and amazing people who go above and beyond. The care and love my mum received was beyond anything I could have ever wanted for her. She was dressed immaculately every day. Even the chef got to know her little food pleasures in life and spoilt her regularly. This is a very personal care home, where the staff are the key asset and make the difference. The management is excellent, helpful and always available and supportive. You are wonderful.
Reply from Luke Sargeant, Operations Director at Five Oaks

Thank you for taking the time to leave us a review, the management and team are delighted with your comments and we're so very grateful to have been given the opportunity to care for your mother. Wishing you all the best for the future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janice L (Daughter of Resident) published on 23 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have lived in Five Oaks since August 2021. Five Oaks is excellently managed with a caring and professional senior team. From what I have seen, the carers really do care about the comfort and dignity of the residents. Five Oaks has a very homely feel about it and is clean and well maintained.
I am kept well informed about matters. My parents have settled in well and I am can relax in the knowledge that they are safe and well looked after.
Reply from Luke Sargeant, Operations Director at Five Oaks

Many thanks for taking the time to leave us a review. The management and staff are delighted with your comments and we are very proud to have the opportunity to care for your parents. We all look forward to welcoming you back to the home very soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley L (Daughter of Resident) published on 22 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The immediate appeal of Five Oaks is from the moment you step into reception it doesn't feel or look like an institution but a warm, friendly hotel. My mum has lived at Five Oaks since November 2018 having spent 10 days there for respite at the beginning of that year. The lively, friendly and loving
atmosphere confirmed for me that it would be the best place for her when she needed full-time care. Pre-pandemic days were always filled with some kind of activity and entertainment with a huge focus on music which residents and family could enjoy together. My mum has Parkinson's causing her to have good and bad days which the staff fully understand and manage with care and kindness. I have always felt like one of the Five Oaks family even through the pandemic where every effort has been made to safely allow relatives contact with their loved ones. The senior staff and managers always deal with any concerns regarding all aspects of the residents' care.
Reply from Luke Sargeant, Operations Director at Five Oaks

Thank you for taking the time to leave us a review. The management and staff are delighted with your comments and we are extremely proud that you have chosen us to help care for your mother in her later years. We always look forward to your visits and equally we are even more excited to welcome you back with fewer restrictions in place over the coming months. Thank you again from all of us at Scimitar Care Hotels PLC.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P S (Son of Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was placed into Five Oaks last August. I have nothing but praise for the care she is receiving. The staff are always friendly and helpful. Overall, I consider we were lucky to find her a place in this home.
Reply from Luke Sargeant, Operations Director at Five Oaks

Many thanks for taking the time to leave us a review, the management and staff are delighted with your comments and we're so glad that your mother has settled well at Five Oaks. We all look forward to seeing you again soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rosanna S (Niece of Resident) published on 17 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been living at Five Oaks for 3 years now and has been very happy living here. My uncle tells me that the staff are very good, checking up on him even during the night time, which is reassuring in case he has a fall and cannot reach the alarm. Five Oaks is kept very clean including the seating
and dining areas, the toilets, bathrooms and the residents' rooms, hygiene is very good which is very important to keep infection at bay. My uncle says that the meals are very good and has no complaints about the food at Five Oaks.


I visited Five Oaks myself and can honestly say that it has a really comfortable homely feel, is very well decorated and very much like a family home, which in my opinion is very important to the mental well-being of the residents. The staff are trained to help with medication and I have peace of mind that my uncle is being well looked after. I would recommend Five Oaks.

Reply from Luke Sargeant, Operations Director at Five Oaks

Many thanks for taking the time to leave us a review. The management and staff are very appreciative of your comments and are so happy that both you and your uncle are happy in our care. We all look forward to seeing you again soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Five Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.738 for Five Oaks is calculated as follows: ( (304 Excellents x 5) + (82 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 397 Ratings = 4.738
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Five Oaks is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (2)

Rahima

Rahima Mulindwa

Job Title: Registered Manager Joined: 2023

With over 15 years in healthcare, Rahima is a seasoned professional with a leadership style marked by empathy. Her managerial expertise extends beyond routine duties, actively cultivating inclusive workspaces and prioritising respect and motivation for the team and those under her care. Beyond healthcare, she finds joy in theatre and showcases culinary skills when hosting friends and family. This multifaceted approach reflects her ability to balance professional excellence with a rich personal life, contributing to a positive atmosphere in both her workplace and personal circles. Rahima's leadership is characterised by a unique blend of professionalism, empathy, and interpersonal finesse, making her a standout presence in various settings. The commitment to creating a supportive environment is evident in both professional and personal pursuits, portraying her as a well-rounded and influential individual. In essence, Rahima's 15-year journey in healthcare demonstrates an unwavering commitment to excellence and compassion. The ability to seamlessly integrate diverse aspects of her life into both spheres makes her an invaluable asset, leaving a lasting impact on everyone she encounters.

Gina

Gina Zsolnai

Job Title: Deputy Manager Joined: 2015

Gina Zsolnai is the Deputy Manager at Five Oaks Residential Home, where she is deeply committed to maintaining the highest standards of care and well-being for residents. Holding a Certificate of Higher Education in NVQ Level 3 in Health and Social Care for Lead Adult Care Workers, Gina combines both knowledge and practical expertise in her role. She is passionate about delivering compassionate, person-centred care, always ensuring the dignity and respect of each individual.


Gina’s career has progressed from Care Assistant to Deputy Manager, with a constant focus on promoting residents' well-being and happiness. She works closely with her teams to ensure exceptional care and takes pride in creating a nurturing, supportive environment where quality care is the top priority. In addition to her professional expertise, Gina is fluent in both English and Hungarian.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Five Oaks to verify any information. View our terms and conditions. Five Oaks has an Enhanced Service - more info.