






Five Oaks is a purpose-built care home, situated in exclusive Hadley Wood, which borders the London Boroughs of Barnet and Enfield. Five Oaks care home is part of the Birchstone Care group that aspires to provide the very best residential care in beautiful hotel-style surrounds.
The home was developed in 1995 to provide residential and dementia care for the elderly. The location was chosen for its views across Hadley, with Barnet...
Care Provided by Five Oaks
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.
Contact Five Oaks to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Birchstone Care
- Private Owned
Person in charge
- Rahima Mulindwa (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1995
- Last Refurbishment: 2023
- Number of floors: 4
Room Information
- Single Rooms (44)
- Single Rooms with ensuite Wet Room (33)
Visiting
- Five Oaks welcomes visitors at any time. However, if you would like a tour, it is preferable to arrange this beforehand to ensure that a member of staff will be present to answer any questions.
Parking
- Free on site parking is available at Five Oaks.
Five Oaks Reviews (66)
Five Oaks has a Review Score of 9.7 (9.704) out of 10, based on 46 reviews in the last 2 years.
Over all time Five Oaks has 66 reviews.
The staff are very supportive, caring and jovial. There is always someone to help answer any questions or help with practical things too. I know that my Dad is in good hands when I can't be there. There are often activities and outings for him to enjoy, and we love coming to the family events too; they put on a good spread!
Thank you so much for your kind words! We're so glad to hear your Dad is enjoying his time with us. It means the world to know you feel confident in his care. We love having your family at our events too!
While there have been some issues I am pleased to say my concerns have not fallen on death ears. The new Care Manager and her care team are by far the best which can only be good for Mum. Whatever I have raised they have dealt with in a professional and sympathetic way. I am regularly kept updated with footage of Mum participating in activities which the care home excels. Five Oaks is a splendid home beautiful gardens with some exceptional carers all closely monitored by the Manager who is friendly and approachable. A special mention to her carer who works so hard in a very difficult job. The place is usually spotless and although mum will constantly be on my mind regards to her well being I can relax a bit more knowing she is in the best place and If there concerns I will be notified. Please don't let your standards drop!
Thank you so much for your kind and heartfelt words. We're truly grateful for your trust and support over the past two years. It means everything to know that you feel reassured and that your mum is happy and engaged. Your recognition of our team, especially the carers, will mean so much to them....
My mother joined Five Oaks as she had broken her hip followed by a long post-operative spell in hospital with successive serious chest infections. When discharged she was still very unwell with a high level of need. The staff did everything they could to ease the transition, both for Mum, and for us as a family at a very anxious time. The excellent care she has received has enabled her to thrive and her personality is now once again in evidence. Mum thinks that she gets special attention but on our frequent visits to Five Oaks we can see that everyone gets that special attention. In our experience all members of staff, whatever their roles, show the same respect and warmth to residents and their visitors. The home is scrupulously clean. Mum has had some medical issues and these have always been dealt with swiftly and followed through. Any concerns we may have have been addressed once raised with the senior staff. We are reassured by the care my mother is being given.
Thank you for your heartfelt review. We're so glad to hear your mum is thriving and that you feel supported during such a challenging time. It's our goal to make every resident feel truly cared for, and your kind words mean so much to the whole team.
After looking at several care homes for my mother, it was obvious from the moment we walked in to look around that Five Oaks was the most suitable. My mum moved in November 2024 and is happier and much safer than she was in her flat. Her room was newly decorated and has a wet room and door into the beautiful garden - it's perfect for her. She has been able to put up pictures, photos and personal items to make it more homely. The manageress is always available to talk and is very helpful. All the staff are lovely, from the laundry lady, people who dispense the medicine, cleaners and carers. Mum particularly likes the food, the very well cared for garden and visits from Monty the pet therapy dog. The atmosphere is always happy and the lounge always has something fun happening and all areas are spotlessly clean. I thoroughly recommend Five Oaks.
Thank you so much for your kind words and thoughtful review. We're delighted to hear your mum is happy and settled at Five Oaks it truly means the world to us. We'll pass your lovely comments on to the team (and Monty too!). It's our privilege to care for her.
Lovely caring staff to the residents. They are friendly and do their best. Communication is good if there is any issue.
Thank you so much for your kind words! We're so pleased to hear that you've had a positive experience with our staff. We take great pride in providing compassionate care and maintaining open communication with families. Your feedback means a lot to us and encourages our team to keep doing their best every day.
The level of care my Mum receives is excellent. She especially likes the daily activities and very varied entertainment that Five Oaks arrange.
The manager is professional, helpful and very friendly, showing great empathy and care for all the residents. This approach is mirrored through all her care team.
My Mum has been in Five Oaks for over 5yrs and has become an increasingly awkward character, due to her Dementia but the staff never fail to help her and are extremely kind to her - no matter what she calls them!
Without her continued care at Five Oaks, my Mum would not have survived through the Covid era, and in fact would not be with us today.
The current GP is extremely attentive, has developed a personal understanding of my Mum's health issues and is always happy to explain and discuss these with us in a very engaging manner.
Mum will be 99 this year and we are very fortunate that we found Five Oaks to look after her.
Thank you so much for your kind words. We're truly grateful for your trust over the years and feel privileged to care for your Mum. Its heartening to hear how much she enjoys the activities and how supported youve felt by our team. Well be sure to share your lovely feedback with everyone at Five Oaks.
Mum was always going to be a tricky customer maintaining for as long as I can remember, that she would never go into a care home - she developed Alzheimer's so we finally had to bite the bullet. It's not been easy for my sisters and I to place her at Five Oaks. Earlier in her residency, proving unsettled and difficult to handle, we looked elsewhere but nowhere we visited felt as warm. The manager, has always responded to us in a timely fashion, she has personally dealt with our questions and worries in the most professional manner and with genuine empathy. She is attentive to the needs of the residents, respectful and compassionate, and demonstrates to staff how she believes they should all be carrying out their duties of care. We know we haven't been easy but she influences the staff, many of whom I feel mum is genuinely fond of, even though she still does not want to be in a home. We have genuinely been supported by the manager, and the carer and many other caring members of staff.
Thank you so much for your kind and thoughtful words. We truly appreciate the trust you and your family have placed in us, especially given how difficult the decision must have been.Its always our aim to provide compassionate, person-centred care, and it's heartening to know that this has made a...
Since going in iv noticed a massive improvement in mums mood. Shes now much happier and seems very content in being in the home. Shes very well looked after by all the staff and Always with fresh clean clothes every time i visit.
Mum seems to participate in some of the activities, something she would never of done before.
We as a family are so happy that mums in such good hands.
Well done guys.
Thank you so much for your kind words. We're so glad to hear your mum is happy and thriving, which truly means a lot to the whole team. We'll continue to do our very best to keep her smiling!
Everyday there is entertainment to keep the residents active.
The garden area is beautiful especially now summer is coming.
I highly recommend Five Oaks to anyone who is looking for somewhere for their loved ones.
Thank you so much for your kind words! We're thrilled to hear your mum has settled in well and that you're happy with the care and atmosphere at Five Oaks. It means the world to our team.
Under the current management mum has become more settled and content. The variety of activities and functions provided not only engage the residents but also create a sense of the community by bringing family and friends. The carers are attentive ensuring that the needs of each resident are met with kindness and professionalism. the rooms are specious, clean and offer flexibility to make them feel truly like home. We were even able to bring in personal touches like pictures, keepsakes and a small sofa for mum. We are so grateful for the warm and supportive environment at Five Oaks which has made such a difference in mums wellbeing.
Thank you so much for your kind and thoughtful words. Were truly delighted to hear that your mum is feeling more settled and content it means so much to us to know that our efforts are having a positive impact on her wellbeing. Creating a welcoming, supportive environment where residents feel at...
My father was in Five Oaks Care Home for six years. During his stay, he received excellent care from the staff and nurses. They looked after all his personal needs as he was wheelchair bound. They were kind, considerate and patient, treating him with the utmost respect.
Thank you for your kind words. Were so pleased to hear your father received excellent care during his time at Five Oaks. We truly appreciate your feedback and are grateful for the opportunity to care for him.
The manager and her team are absolutely amazing, they go far and beyond what is expected. They are so caring and have genuine love for all the residents. The manager always has a smile on her face and always puts the care of residents first. The manager has made, what could be a stressful time, so much easier. Another staff member is also brilliant too. Thank you Five Oaks.
Thank you so much for your kind words! We are truly grateful for your feedback. It means the world to us to know that our efforts are making a positive difference in the lives of our residents. Our team is dedicated to providing the best care possible, and it's wonderful to hear that it has made a...
Very good for a post operation stay. The staff are exceptionally friendly, pleasant and charming. As requested by me all meals were served in my room. Vegan food was available to me. The room was ensuite with shower, warm and comfortable.
Thank you so much for your kind words! We're thrilled to hear that your stay with us was so positive, especially during your post-operation recovery. Its wonderful to know that our team made you feel comfortable and well-cared for. We're also happy that the vegan meals and in-room dining met your...
We were visiting my mother/mother-in-law with some extra family members who had travelled from abroad. It was short notice. The care team made a fuss of us all. Our family were so impressed by the care and attention given by the care team. The care team are extremely busy, but they stop to give family members time. It doesn't go unnoticed. Thank you.
Thank you so much for your kind words! Were thrilled to hear that your family had a positive experience during your visit. It means a lot to us that the care teams efforts made an impression, especially with so many family members coming together on short notice. We truly appreciate your...
My mother is currently in respite care at Five Oaks following a fall at her home approx 3 months ago. She spent 3 weeks in hospital and the care she received in hospital was appalling. As soon as we were able to discharge her we contacted Five Oaks. The Five Oaks team have been amazing initially to transfer her from the hospital and then settle her into the Home and deal with her medical needs.
Mum is now settled and working on her physio with the aim to return home one she is fully mobile again. In the meantime, the staff have all been amazing looking after her and becoming friends. Five Oaks has a real family feel with visitors always welcome. The lounge is buzzing with lots of care staff around all the time.Nothing can be 100% perfect but if you have any comments, just raise it with the management and the Five Oaks Team will sort it. Mum is happy and so are her family.
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that your mother is settling in well at Five Oaks and that she is receiving the care and support she deserves. We understand how difficult the transition can be, especially after such a...
My mother is a resident of Five Oaks with dementia. Mum has been a resident for several years and we are happy with the provision and the care she receives. We looked at several care homes before choosing Five Oaks, the experienced and friendly staff, the activities offered and the facilities made Five Oaks an obvious choice, and we have not been disappointed. The personal care mum receives is excellent, we can visit at any time and without exception, mum looks well dressed and cared for. The staff team work hard to ensure a positive feeling to the home.Communication is good, l am always informed if mum's needs change. Overall, l am happy to recommend Five Oaks as a good care home.
Thank you so much for your kind feedback. We are delighted to hear that you are happy with the care your mother receives at Five Oaks. It's wonderful to know that our staff, activities, and facilities have met your expectations. We truly appreciate your recommendation and will continue working hard to provide the best care for your mum and all our residents.
Five Oaks is a fantastic establishment. The staff are kind, caring and professional. The accommodation, food and activities are well thought out, and a brilliant food menu, is always on offer. The Manager is so hands-on and always a phone call away. They go above and beyond to help in any way possible.
Thank you so much for your kind and thoughtful feedback! We're thrilled to hear that you had such a positive experience at Five Oaks. Our team works hard to provide the best service possible, and it's wonderful to know that their care and professionalism stood out to you. We also appreciate your...
My mother came to Five Oaks for 6 weeks respite after being in hospital. All staff have been friendly and welcoming to us all, and did there best to reassure my mother when missing family members. The home is kept clean and nicely furnished. Would benefit from an enclosed quiet area for residents and families visiting away from main lounge but they have some lovely activities during the day to keep the residents stimulated and active as well, which my mother enjoyed in her time there.
Thank you so much for your thoughtful review. We're so glad to hear that your mother had a positive experience with us during her respite stay. We're happy to know that they were able to offer reassurance and comfort when needed. We also appreciate your feedback regarding a quieter space for...
My sister has been a resident at Five Oaks for two years, and we couldn't be happier with our choice. From the moment we first walked into the building, we were impressed by the bright, airy atmosphere and the warm smiles of the staff. We decided straight away that this was the right place for her. The new manager is incredibly and keeps standards high. Leaving no stone unturned. She's friendly efficient and genuinely cares about the residents. The staff are always lovely and attentive. As a family, we have great peace of mind knowing our sister is receiving the quality care she needs and truly deserves. We'd recommend Five Oaks to anyone looking for a care home.
Thank you so much for your kind and thoughtful review. Your feedback means a great deal to us and we will continue to uphold the high standards of care that you and your family have come to expect. We are truly grateful for your trust in Five Oaks.
Our father is currently staying at Five Oaks for respite after a long illness in hospital. The staff have been really great. Very friendly team, good communication with all members of staff. He has been made to feel welcome and comfortable throughout his stay and I would recommend anyone thinking of a care home to visit Five Oaks.
Thank you for sharing your positive experience with us. We are so glad to hear that your father has felt welcomed and comfortable during his respite stay at Five Oaks. It's wonderful to know that our team has provided the care and support you expected and we truly appreciate your kind words.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (9) & Events (0)
- 14 Oct 2025
A recent Macmillan Coffee Morning at Five Oaks care home in Barnet raised £270 for Macmillan Cancer Support. The UK’s leading cancer charity provides specialist health care, information and financial...
- 02 Oct 2025
Residents and staff at Five Oaks care home in Barnet enjoyed a little plant therapy recently, when volunteers from White Oaks healthcare catering services visited to host a herb-potting event....
- 02 Oct 2025
Residents and staff at Five Oaks care home in Barnet enjoyed a little plant therapy recently, when volunteers from White Oaks healthcare catering services visited to host a herb-potting event....
There are no upcoming events for Five Oaks.
Awards / Recognitions (3)
- 30 Oct 2025Recipient: Birchstone Care
- 27 Sep 2024Recipient: Birchstone Care
- 17 May 2024Recipient: Birchstone Care
Accreditations
There are no accreditations posted yet for Five Oaks.
Meet the Team (2)

With over 15 years in healthcare, Rahima is a seasoned professional with a leadership style marked by empathy. Her managerial expertise extends beyond routine duties, actively cultivating inclusive workspaces and prioritising respect and motivation for the team and those under her care. Beyond healthcare, she finds joy in theatre and showcases culinary skills when hosting friends and family. This multifaceted approach reflects her ability to balance professional excellence with a rich personal life, contributing to a positive atmosphere in both her workplace and personal circles. Rahima's leadership is characterised by a unique blend of professionalism, empathy, and interpersonal finesse, making her a standout presence in various settings. The commitment to creating a supportive environment is evident in both professional and personal pursuits, portraying her as a well-rounded and influential individual. In essence, Rahima's 15-year journey in healthcare demonstrates an unwavering commitment to excellence and compassion. The ability to seamlessly integrate diverse aspects of her life into both spheres makes her an invaluable asset, leaving a lasting impact on everyone she encounters.

She is currently completing her NVQ Level 5 in Leadership and Management for Health and Social Care. Over the years, Fathiya has supported residents with a wide range of needs, including those requiring palliative care.
She is passionate about providing high-quality, person-centred care and making a positive difference in people’s lives. Fathiya is also a qualified Mental Health First Aider and has previously worked as a Moving and Handling Train the Trainer.
She believe's in leading by example, being hands-on, and supporting her team to deliver compassionate, professional care every day.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Five Oaks to verify any information. View our terms and conditions. Five Oaks has an Enhanced Service -more info.