Five Oaks

377 Cockfosters Road, Hadley Wood, Barnet EN4 0JT
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9.7 51 Reviews
  • Five Oaks, Barnet
Five Oaks is a purpose-built care home, situated in the affluent location of Hadley Wood which borders the London Boroughs of Barnet and Enfield. Five Oaks care home is part of the AgeCare group that aspires to provide the very best residential care in beautiful hotel-style surrounds.

The home was developed in 1995 to provide residential and dementia care for the elderly. No expense has been spared on the magnificent interior with every bedroom having being bespoke, fully decorated with luxurious furniture and fittings, en-suite facilities, flat screen television, telephone and internet access. Residents are able to bring their own furniture if they so wish to really make it a home away from home.

The staff at Five Oaks are a well-established team, providing care whilst being mindful of each resident's individual needs and requirements. Care is provided with dignity and respect by compassionate people. Visit to see how they make a difference to people’s lives.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1450
  • Self-Funded Residential Dementia Care: £1300 – £1450
  • RESPITE Self-Funded Residential Care: £1500 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1800

These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.

These prices are only a guideline, please contact Five Oaks to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rahima Mulindwa (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (33)

Visiting

  • Five Oaks welcomes visitors at any time and does not have set times

Parking

  • Free on site parking is available at Five Oaks

Five Oaks Reviews (51)

Total of 51, showing 21-40
9.7

Five Oaks has a Review Score of 9.7 (9.730) out of 10, based on 32 reviews in the last 2 years. Over all time Five Oaks has 51 reviews.

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Review from T A (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came to Five Oaks for 6 weeks respite after being in hospital. All staff have been friendly and welcoming to us all, and did there best to reassure my mother when missing family members. The home is kept clean and nicely furnished. Would benefit from an enclosed quiet area for residents and
families visiting away from main lounge but they have some lovely activities during the day to keep the residents stimulated and active as well, which my mother enjoyed in her time there.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your thoughtful review. We're so glad to hear that your mother had a positive experience with us during her respite stay. We're happy to know that they were able to offer reassurance and comfort when needed. We also appreciate your feedback regarding a quieter space for residents and families, and we'll certainly consider this suggestion as we continue to enhance our services. It's great to hear that your mother enjoyed the activities, and we hope to have the pleasure of welcoming you both back in the future. Thank you again for your kind words!

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Review from E D (Sister of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident at Five Oaks for two years, and we couldn't be happier with our choice. From the moment we first walked into the building, we were impressed by the bright, airy atmosphere and the warm smiles of the staff. We decided straight away that this was the right place for her.
The new manager is incredibly and keeps standards high. Leaving no stone unturned. She's friendly efficient and genuinely cares about the residents. The staff are always lovely and attentive. As a family, we have great peace of mind knowing our sister is receiving the quality care she needs and truly deserves. We'd recommend Five Oaks to anyone looking for a care home.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for your kind and thoughtful review. Your feedback means a great deal to us and we will continue to uphold the high standards of care that you and your family have come to expect. We are truly grateful for your trust in Five Oaks.

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Review from I R (Son of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father is currently staying at Five Oaks for respite after a long illness in hospital. The staff have been really great. Very friendly team, good communication with all members of staff. He has been made to feel welcome and comfortable throughout his stay and I would recommend anyone thinking of
a care home to visit Five Oaks.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you for sharing your positive experience with us. We are so glad to hear that your father has felt welcomed and comfortable during his respite stay at Five Oaks. It's wonderful to know that our team has provided the care and support you expected and we truly appreciate your kind words.

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Review from Hyacinth D (Next of Kin) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband joined Five Oaks October, and has settled in a very short space of time which has reassured me. I am happy to date with the care given. I find the staff to be approachable and friendly. Therefore, if I have any concerns I have no hesitation in speaking to a staff member. I really appreciate
and value the open visiting time, not having to fit in a constrained set times, also never feeling pressure to leave and just being able to move around, for example going to his room together. Thanks to the leader and her staff team for their continued hard work.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for taking the time to share your kind words. We are so pleased to hear that your husband has settled in quickly and that you are happy with the care he is receiving. We truly value the importance of open communication with families, and we're glad to hear that you feel supported. Thank you for recognising the efforts of our team. Your feedback means a lot to us, and we will continue to strive to provide the best care possible.

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Review from Marco R (Son of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to see my mother every day when last visiting family in London recently. I was glad to see that she was cared for in such as warm and friendly environment. My appreciation to all staff at Five Oaks for their excellent support

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for taking the time to share your positive experience with us. Our team at Five Oaks works hard to provide a warm, friendly, and supportive environment for all our residents, and it's wonderful to know that this made a difference to you and your family. Your appreciation means a lot to all of us, and we'll be sure to pass it along to the staff. Thank you again for your trust in us.

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Review from Bruno R (Husband of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I vividly remember when in August 2018 my dear wife was diagnosed by her doctor with "Dementia in Alzheimer's disease!" a terrible blow! Two years later as the illness progressed and we could not cope at home, regrettably she had to go to a care home and COVID struck making things much much worse. It
was a stroke of luck later on to find Five Oaks and move her. She is looked after with great care by the staff, some of whom have been there for several years in a family-like atmosphere, a lovely garden, constant attention, and care for the good food freshly cooked in the kitchen. All of this is a great comfort to me. The recent arrival of the manager a lively constantly smiling, always available efficient young lady manager is contributing greatly to the management of the home. I sincerely hope though that there will be not too many changes to alter the family like atmosphere that is so precious.

Reply from Sara Gallagher, Head of Nursing at Five Oaks

Thank you so much for taking the time to post your review of Five Oaks. As a close relative of a person who lives in care, as well as working in care, I am very aware of the importance of having faith in the people looking after your loved one. I am glad to hear that your wife and you are being well cared for. We are very proud of our team, especially our 'young lady manager'!

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Review from Ian L (Son-in-law of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first visit to Five Oaks, it was clear that the home provided a bright, colourful and welcoming environment. Although my father-in-law's stay was comparatively brief, before long-term health issues took him from us, he was well supported, both medically and socially, with engaging activities
and staff interaction. It is my opinion that he experienced more "life" in his final few weeks at Five Oaks than he had seen in the three or four years prior to his residency. For this, the family can be grateful.

Reply from Sara Gallagher, Operations Manager at Five Oaks

Thank you so much for taking the time to post such a lovely review for our home. We truly appreciate you sharing your thoughts, at what we know must be a difficult time for you. We are glad that the Five Oaks team were able to make such a difference, both for your father and for his family.

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Review from M G (Respite Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My thanks to the management and staff for the outstanding dedication and care provided as the bridge between hospital and home.
Having been discharged from hospital 2 night post total knee replacement surgery, I was welcomed in the most warm and friendly fashion by every member of staff from the
first moment of my stay. My room on the "Quiet Floor" was comfortable and well-furnished which enabled me to live a very independent life with nourishing meals!
The compassion and kindness of the carers made a real difference in my recovery and I appreciated their commitment to providing me with everything I needed during my short stay which made a stressful/painful time more bearable.
Thank you for going above and beyond to provide comfort and support, I feel very fortunate that Five Oaks was available.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you for your kind words. I will relay your message to the team. It was truly a pleasure to have the opportunity to care for and look after you, during the brief time spent at Five Oaks.

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Review from Terry D (Friend of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very good family friend spent 4 years as a resident and was cared for extremely well by the very compassionate staff, but the main point I would like to tell others about was the terminal care that was given to her during her last couple of weeks.
Although there was nothing anybody could do, she
was made comfortable, kept clean and loved by all the staff, which is all we could possibly ask for.
Well done Five Oaks and thank you for looking after my special friend.

Reply from Rahima Mulindwa, Registered Manager at Five Oaks

Thank you so much for sharing your wonderful feedback. It was truly a pleasure to care for your friend. We take immense pride in providing high-quality care and facilities to positively impact our residents. Your kind words mean a lot to us and I will make sure to share them with the staff. Your friend is dearly missed at Five Oaks. Thank you once again for your lovely comments.

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Review from James D (Son of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's stay at 5 Oaks lasted over two years. During that time, she was treated with genuine love and respect by the staff. The home provided a safe, yet social environment that brought Mum so much happiness and joy. Even during occasional challenges with her behaviour, the staff remained professional
and compassionate.

Reply from Gina Zsolnai, Deputy manager at Five Oaks

Thank you for taking the time to review us. It was our absolute pleasure to look after your mum-she was such a wonderful character and will be deeply missed by all of us here. We're glad we could bring her happiness during her time with us, and your kind words mean a lot to the whole team.

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Review from C L (Sister of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother spent his last 5 years at Five Oaks and could not have had better care. The surroundings are clean, cheerful and comfortable, and the food is varied, well-presented and tasty. The care was professional and given with respect enabling each resident to be an individual.
The staff are all exceptional,
including the manager, carers, kitchen staff, cleaners and laundry staff. There are too many people who deserve an individual mention but thank you to everyone for making Five Oaks a homely place and allowing my brother to be himself for as long as possible.
I was always kept up to date with any changes in his circumstances and care and felt part of his team.
Also thanks for the support given to me and the lovely welcome whenever I visited.

Reply from Joanne Jarvis, Registered Manager at Five Oaks

Thank you so much for your lovely comments; he is very much missed at Five Oaks.

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Review from Alan H (Son of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived here for 4 years and was well looked after by an excellent team who really cared. We couldn't have wished for more. Particular thanks go to five members of staff, but all staff deserve praise. Lovely setting, the house is clean and in a good location. Highly recommend this home.

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Review from Sean T (Son of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in Five Oaks Care Home for the last year of her life and I can honestly say, the team there could not have done any more for her. Her last year was challenging health wise and with dementia setting in but they encouraged her to take an active role in activities and she sung her heart
out to the end. She loved the regular singers who came to the home and despite struggling with memory, she could recall every word of her favourite old time numbers. The staff at Five Oaks are amazing, they are not just carers, they are warm, kind and amazing people who go above and beyond. The care and love my mum received was beyond anything I could have ever wanted for her. She was dressed immaculately every day. Even the chef got to know her little food pleasures in life and spoilt her regularly. This is a very personal care home, where the staff are the key asset and make the difference. The management is excellent, helpful and always available and supportive. You are wonderful.

Reply from Luke Sargeant, Operations Director at Five Oaks

Thank you for taking the time to leave us a review, the management and team are delighted with your comments and we're so very grateful to have been given the opportunity to care for your mother. Wishing you all the best for the future.

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Review from Janice L (Daughter of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have lived in Five Oaks since August 2021. Five Oaks is excellently managed with a caring and professional senior team. From what I have seen, the carers really do care about the comfort and dignity of the residents. Five Oaks has a very homely feel about it and is clean and well maintained.
I am kept well informed about matters. My parents have settled in well and I am can relax in the knowledge that they are safe and well looked after.

Reply from Luke Sargeant, Operations Director at Five Oaks

Many thanks for taking the time to leave us a review. The management and staff are delighted with your comments and we are very proud to have the opportunity to care for your parents. We all look forward to welcoming you back to the home very soon.

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Review from Lesley L (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The immediate appeal of Five Oaks is from the moment you step into reception it doesn't feel or look like an institution but a warm, friendly hotel. My mum has lived at Five Oaks since November 2018 having spent 10 days there for respite at the beginning of that year. The lively, friendly and loving
atmosphere confirmed for me that it would be the best place for her when she needed full-time care. Pre-pandemic days were always filled with some kind of activity and entertainment with a huge focus on music which residents and family could enjoy together. My mum has Parkinson's causing her to have good and bad days which the staff fully understand and manage with care and kindness. I have always felt like one of the Five Oaks family even through the pandemic where every effort has been made to safely allow relatives contact with their loved ones. The senior staff and managers always deal with any concerns regarding all aspects of the residents' care.

Reply from Luke Sargeant, Operations Director at Five Oaks

Thank you for taking the time to leave us a review. The management and staff are delighted with your comments and we are extremely proud that you have chosen us to help care for your mother in her later years. We always look forward to your visits and equally we are even more excited to welcome you back with fewer restrictions in place over the coming months. Thank you again from all of us at Scimitar Care Hotels PLC.

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Review from P S (Son of Resident) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed into Five Oaks last August. I have nothing but praise for the care she is receiving. The staff are always friendly and helpful. Overall, I consider we were lucky to find her a place in this home.

Reply from Luke Sargeant, Operations Director at Five Oaks

Many thanks for taking the time to leave us a review, the management and staff are delighted with your comments and we're so glad that your mother has settled well at Five Oaks. We all look forward to seeing you again soon.

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Review from Rosanna S (Niece of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been living at Five Oaks for 3 years now and has been very happy living here. My uncle tells me that the staff are very good, checking up on him even during the night time, which is reassuring in case he has a fall and cannot reach the alarm. Five Oaks is kept very clean including the seating
and dining areas, the toilets, bathrooms and the residents' rooms, hygiene is very good which is very important to keep infection at bay. My uncle says that the meals are very good and has no complaints about the food at Five Oaks.


I visited Five Oaks myself and can honestly say that it has a really comfortable homely feel, is very well decorated and very much like a family home, which in my opinion is very important to the mental well-being of the residents. The staff are trained to help with medication and I have peace of mind that my uncle is being well looked after. I would recommend Five Oaks.

Reply from Luke Sargeant, Operations Director at Five Oaks

Many thanks for taking the time to leave us a review. The management and staff are very appreciative of your comments and are so happy that both you and your uncle are happy in our care. We all look forward to seeing you again soon.

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Review from M C (Son-in-law of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Five Oaks is a very well run care home with conscientious, professional, kind, attentive and very helpful staff. The health and welfare of the residents are clearly front and foremost in all the actions of the staff. There is a choice of well balanced, home-cooked food at each mealtime and my mother-in-law
is always complimentary about the food and has many favourites.


In the pre-Covid era, Five Oaks had an entertainment manager who arranged a wide and varied range of daily activities. There were usually 2 activities a day, including pantomimes, mini-stage shows, singers, musicians, physical activities, etc.


Five Oaks looks more like a hotel than a care home, which we took into consideration when we originally reviewed the local care homes. This is why my mother-in-law felt at home almost immediately. Our family continue to be extremely happy with the level of care and attention that Five Oaks provide.

Reply from Luke Sargeant, Operations Director at Five Oaks

Many thanks for taking the time to leave us a review, your comments are very much appreciated and the management and staff are delighted to have received such praise. We very much look forward to seeing you soon.

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Review from Stuart S (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Five Oaks for nearly eight years now, coming in during May 2012. During that time, she has always been respected and treated very well. Staff are very helpful and polite.

Reply from Luke Sargeant, Operations Director at Five Oaks

Many thanks for taking the time to leave us a review. We're so happy to have had the privilege to care for your mother over the past eight years and we look forward to many more years to come. We all look forward to seeing you again soon.

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Review from Chloe A (Granddaughter of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Five Oaks has been an absolute dream! We are so grateful for the outstanding care and hard work by all the staff. I highly recommend Five Oaks and couldn't be happier! Keep the staff!

Reply from Luke Sargeant, Operations Director at Five Oaks

Many thanks for taking the time to leave us your review. The management and staff are delighted with your comments and we're so glad that you and your family are happy with our service. We all look forward to seeing you again soon.

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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Five Oaks is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Five Oaks is calculated as follows: ( (282 Excellents x 5) + (83 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 374 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Five Oaks is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

Meet the Team (2)

Rahima

Rahima Mulindwa

Job Title: Registered Manager

Joined: 2023

With over 15 years in healthcare, Rahima is a seasoned professional with a leadership style marked by empathy. Her managerial expertise extends beyond routine duties, actively cultivating inclusive workspaces and prioritising respect and motivation for the team and those under her care. Beyond healthcare, she finds joy in theatre and showcases culinary skills when hosting friends and family. This multifaceted approach reflects her ability to balance professional excellence with a rich personal life, contributing to a positive atmosphere in both her workplace and personal circles. Rahima's leadership is characterised by a unique blend of professionalism, empathy, and interpersonal finesse, making her a standout presence in various settings. The commitment to creating a supportive environment is evident in both professional and personal pursuits, portraying her as a well-rounded and influential individual. In essence, Rahima's 15-year journey in healthcare demonstrates an unwavering commitment to excellence and compassion. The ability to seamlessly integrate diverse aspects of her life into both spheres makes her an invaluable asset, leaving a lasting impact on everyone she encounters.

Gina

Gina Zsolnai

Job Title: Deputy Manager

Joined: 2015

Gina Zsolnai is the Deputy Manager at Five Oaks Residential Home, where she is deeply committed to maintaining the highest standards of care and well-being for residents. Holding a Certificate of Higher Education in NVQ Level 3 in Health and Social Care for Lead Adult Care Workers, Gina combines both knowledge and practical expertise in her role. She is passionate about delivering compassionate, person-centred care, always ensuring the dignity and respect of each individual.


Gina’s career has progressed from Care Assistant to Deputy Manager, with a constant focus on promoting residents' well-being and happiness. She works closely with her teams to ensure exceptional care and takes pride in creating a nurturing, supportive environment where quality care is the top priority. In addition to her professional expertise, Gina is fluent in both English and Hungarian.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Five Oaks to verify any information. View our terms and conditions. Five Oaks has an Enhanced Service - more info.