Minchenden Lodge

I recently visited a dear friend of mine, after recovering a recent operation. During many phone calls and all the positive comments she made of the home, I decided to see for myself. I was made to feel at home as soon as the door was answered, I was greeted with tea and biscuits and a smile. They were extremely welcoming and most definitely changed my view on "care homes" as they have been portrayed in the media. The staff showed such care and warmth to their residents and showed the true definition of person centred care. The management were polite and showed they were part of the home and not locked away as some are in other places, Minchenden Lodge was filled with love and laughter. I have decided what home I would like to be in should I need it. Management should be overwhelmed with the home they have built and may they continue to strive in what they do best. I will definitely be back to visit soon.

Minchenden Lodge is a friendly place where my Dad has been made extremely welcome. The staff, including housekeeping and kitchen staff, are cheerful and very kind and they take the trouble to get to know Dad's likes and dislikes. The food is very good and my Dad enjoys having a choice of main meal every day. Care staff are polite and helpful and support my Dad with his care needs well. The home isn't too big with only around 20 residents.

A full-time activities person arranges exercise, music, crafts etc, which anyone can join in, but she also arranges activities for individuals relating to things they're interested in. Relatives and visitors are always made extremely welcome and are invited to social events at various points in the year. We found that some homes we looked at didn't smell too fresh but Minchenden is always fresh and clean. My Dad's room is lovely and always kept very clean and tidy, which means he can take visitors there to sit and have a cup of tea and a chat.

I cannot speak too highly of the standard of care provided by Minchenden Lodge. All the staff, from management to the cleaner, are extremely professional, helpful and friendly. Being a small care home, it has a family type atmosphere and all the staff seem to have a very close relationship with both residents and the family/friends of the residents.

I am so pleased and relieved that my mother is being cared for at Minchenden Lodge. The staff display a consistently high level of care, often going beyond what might be expected. This high standard is reflected in all the staff and the recently appointed new manager is doing an excellent job of maintaining and improving care for the residents and communication with relatives. The home is spotless, meals are tasty and relationships are valued. As a living abroad relative I feel confident that my mum is receiving the best care and love from them.

My experience of this care home has exceeded all my expectations. My brothers and I have peace of mind knowing that our mother is well cared for. It's like having an extended family where the staff show such caring and affection and create a real homely environment. They are most attentive to her health needs and work closely with me to address any needs arising, making me feel a part of their team. I would not hesitate in recommending the home for care of the elderly.

We have found the care of our resident and communication from Minchenden to be excellent. The condition/cleanliness of rooms and communal areas to be likewise.
When there have any specific issues, the staff at Minchenden have been clear and informative about the situations and the planned solutions.

After visiting several respite homes I eventually discovered Minchenden Lodge in Southgate.
What a wonderful find! The ambiance of the whole place was so reassuring and friendly. Staff were so very helpful and understanding of my husbands needs. I was able to leave him with confidence that he would be treated with respect and kindness.
Such wonderful staff and an excellent manager who was kindness itself.
Thank you.