Minchenden Lodge

Blagdens Lane, Southgate, London N14 6DD

Minchenden Lodge provides a homely atmosphere with friendly and qualified care staff, to suit a range of personal needs in an expert and satisfying manner while also supporting independent and flexible lifestyles.

All areas of the home are easily-accessible by residents, with Minchenden Lodge being a traditional but refurbished property that retains much of its original character.

Carers pride themselves on an efficient service, taking the medication and nutritional needs of residents seriously and offering a comprehensive activities programme.

Group: Scimitar Care Hotels plc

Person in charge: Lisa Coombs (Manager)

Local Authority / Social Services: London Borough of Enfield Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 17

Shared Rooms: 4

Rooms with ensuite WC: 8

Weekly Charges Guide: Personal Care Single from £850 (These prices are only a guideline, please contact Minchenden Lodge to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Minchenden Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Minchenden Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Minchenden Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.786 for Minchenden Lodge is calculated as follows: ( (66 Excellents x 5) + (18 Goods x 4) ) ÷ 84 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Minchenden Lodge is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 6 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Minchenden Lodge has a Review Score of 9.8 (9.786) from 7 Reviews


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Minchenden Lodge?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Minchenden Lodge

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

I recently visited a dear friend of mine, after recovering a recent operation. During many phone calls and all the positive comments she made of the home, I decided to see for myself. I was made to feel at home as soon as the door was answered, I was greeted with tea and biscuits and a smile. They were extremely welcoming and most definitely changed my view on "care homes" as they have been portrayed in the media. The staff showed such care and warmth to their residents and showed the true definition of person centred care. The management were polite and showed they were part of the home and not locked away as some are in other places, Minchenden Lodge was filled with love and laughter. I have decided what home I would like to be in should I need it. Management should be overwhelmed with the home they have built and may they continue to strive in what they do best. I will definitely be back to visit soon.

How likely would you be to recommend Minchenden Lodge? Extremely Likely

Overall Standard

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Average Rating:   4.8 out of 5

Lisa Coombs, Registered Manager at Minchenden Lodge responded to this review on 06 Mar 2018:

Thank you so much for your kind words, Pamella. I will pass this on to the staff, hope to see you soon.

Minchenden Lodge is a friendly place where my Dad has been made extremely welcome. The staff, including housekeeping and kitchen staff, are cheerful and very kind and they take the trouble to get to know Dad's likes and dislikes. The food is very good and my Dad enjoys having a choice of main meal every day. Care staff are polite and helpful and support my Dad with his care needs well. The home isn't too big with only around 20 residents.

A full-time activities person arranges exercise, music, crafts etc, which anyone can join in, but she also arranges activities for individuals relating to things they're interested in. Relatives and visitors are always made extremely welcome and are invited to social events at various points in the year. We found that some homes we looked at didn't smell too fresh but Minchenden is always fresh and clean. My Dad's room is lovely and always kept very clean and tidy, which means he can take visitors there to sit and have a cup of tea and a chat.

How likely would you be to recommend Minchenden Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

I cannot speak too highly of the standard of care provided by Minchenden Lodge. All the staff, from management to the cleaner, are extremely professional, helpful and friendly. Being a small care home, it has a family type atmosphere and all the staff seem to have a very close relationship with both residents and the family/friends of the residents.

How likely would you be to recommend Minchenden Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

I am so pleased and relieved that my mother is being cared for at Minchenden Lodge. The staff display a consistently high level of care, often going beyond what might be expected. This high standard is reflected in all the staff and the recently appointed new manager is doing an excellent job of maintaining and improving care for the residents and communication with relatives. The home is spotless, meals are tasty and relationships are valued. As a living abroad relative I feel confident that my mum is receiving the best care and love from them.

How likely would you be to recommend Minchenden Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

Kemisha Morris, Manager at Minchenden Lodge responded to this review on 29 Sep 2017:

Thank you for your kind words, I will ensure the staff are made aware of this.

My experience of this care home has exceeded all my expectations. My brothers and I have peace of mind knowing that our mother is well cared for. It's like having an extended family where the staff show such caring and affection and create a real homely environment. They are most attentive to her health needs and work closely with me to address any needs arising, making me feel a part of their team. I would not hesitate in recommending the home for care of the elderly.

How likely would you be to recommend Minchenden Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

We have found the care of our resident and communication from Minchenden to be excellent. The condition/cleanliness of rooms and communal areas to be likewise.
When there have any specific issues, the staff at Minchenden have been clear and informative about the situations and the planned solutions.

How likely would you be to recommend Minchenden Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

After visiting several respite homes I eventually discovered Minchenden Lodge in Southgate.
What a wonderful find! The ambiance of the whole place was so reassuring and friendly. Staff were so very helpful and understanding of my husbands needs. I was able to leave him with confidence that he would be treated with respect and kindness.
Such wonderful staff and an excellent manager who was kindness itself.
Thank you.

How likely would you be to recommend Minchenden Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Care Homes London 2018

Recipient: Minchenden Lodge

Date: Thursday 01 Feb 2018

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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