Care Homes Owned by AgeCare Care Homes in London

to residents that we didn't necessarily sense anywhere else.

We instantly knew this was the right place for us and this came as a massive relief as prior to that we were having doubts about everywhere we'd visited.

As well as being a lovely building and ideal size for what we wanted (neither too small nor too big), the staff are truly amazing. Every single person (carers, kitchen staff, cleaners, admin staff, management etc) that I came across was a genuine pleasure.

I feel very grateful to the management and staff for such a positive experience (thank you!).

to help relatives and ready to listen. What stands out most is that she's not just there for the residents, but also for their families and friends. My family and I found it really difficult adjusting to the idea of our mum living in a care home, but Rahima has made that transition so much easier.
Whenever we call, we get a clear update on how our mum is doing, and we often receive pictures and videos that give us peace of mind. Her communication is excellent, and it's clear she genuinely cares.
Rahima is everything you'd hope for in a manager - approachable, compassionate, and always available to support both residents and their loved ones. She's truly made a world of difference.

weight has been lifted from our shoulders and we can rest at night knowing he is safe and his needs are being met. He's always clean and changed regularly and tells us they are all lovely.

staff that make this place so special. They truly care, treating each resident as an individual and bringing out their personalities. After months in hospital, Dad had lost weight and was low in spirits, but since being here he's regained weight, become more chatty, and we've seen him laugh again - it feels like we have our old dad back. The management team - three of them - have been incredible, always supportive and approachable, and we feel total trust in them. We can't thank everyone enough for giving Dad dignity, joy, and comfort, and for giving us peace of mind.

the kindness of the staff, the quality of the site and building and the efficiency of the administration. If we are unable to make alternative arrnagements we woudl certainly use Five Oaks again. My only slight criticism was that the food was very bland for someone used to fairly spicy food. Quite importantly the cost was very reaosnable too.

and a superb management team. Beautiful gardens, nice bedrooms, good communication are particular highlights. I cannot express my thanks to both the core day & night team for how they supported both me and my lovely Dad at the end of his life.

years! I hope they are able to continue meeting her needs as I cannot envisage her being anywhere else.The best thing about Five Oaks is the way they consistently strive to improve the residents quality of life, day in and day out. Five Stars *****

also looks well cared for and happy. He always has a smile on his face when I call to see him. There is always lots going on and he will join in if he wants to. The staff are very approachable, easy to talk too and very helpful. His room is also very clean, he says his bed is very comfortable too. He has a pressure mattress and chair cushion to protect his pressure areas.
Its always lovely to go and see him so settled and happy.

put on a good spread!

I have raised they have dealt with in a professional and sympathetic way. I am regularly kept updated with footage of Mum participating in activities which the care home excels. Five Oaks is a splendid home beautiful gardens with some exceptional carers all closely monitored by the Manager who is friendly and approachable. A special mention to her carer who works so hard in a very difficult job. The place is usually spotless and although mum will constantly be on my mind regards to her well being I can relax a bit more knowing she is in the best place and If there concerns I will be notified. Please don't let your standards drop!

of activities that are stimulating and interesting. I would recommend this care home to anyone who might need the service.

as a family at a very anxious time. The excellent care she has received has enabled her to thrive and her personality is now once again in evidence. Mum thinks that she gets special attention but on our frequent visits to Five Oaks we can see that everyone gets that special attention. In our experience all members of staff, whatever their roles, show the same respect and warmth to residents and their visitors. The home is scrupulously clean. Mum has had some medical issues and these have always been dealt with swiftly and followed through. Any concerns we may have have been addressed once raised with the senior staff. We are reassured by the care my mother is being given.

beautiful garden - it's perfect for her. She has been able to put up pictures, photos and personal items to make it more homely. The manageress is always available to talk and is very helpful. All the staff are lovely, from the laundry lady, people who dispense the medicine, cleaners and carers. Mum particularly likes the food, the very well cared for garden and visits from Monty the pet therapy dog. The atmosphere is always happy and the lounge always has something fun happening and all areas are spotlessly clean. I thoroughly recommend Five Oaks.

care team.

My Mum has been in Five Oaks for over 5yrs and has become an increasingly awkward character, due to her Dementia but the staff never fail to help her and are extremely kind to her - no matter what she calls them!

Without her continued care at Five Oaks, my Mum would not have survived through the Covid era, and in fact would not be with us today.

The current GP is extremely attentive, has developed a personal understanding of my Mum's health issues and is always happy to explain and discuss these with us in a very engaging manner.

Mum will be 99 this year and we are very fortunate that we found Five Oaks to look after her.

and difficult to handle, we looked elsewhere but nowhere we visited felt as warm. The manager, has always responded to us in a timely fashion, she has personally dealt with our questions and worries in the most professional manner and with genuine empathy. She is attentive to the needs of the residents, respectful and compassionate, and demonstrates to staff how she believes they should all be carrying out their duties of care. We know we haven't been easy but she influences the staff, many of whom I feel mum is genuinely fond of, even though she still does not want to be in a home. We have genuinely been supported by the manager, and the carer and many other caring members of staff.

of the activities, something she would never of done before.
We as a family are so happy that mums in such good hands.
Well done guys.

are always so welcoming to all visitors along with the residents
I would recommend this care home, from the manager to all the staff it makes what
could be a difficult visit a pleasure