AgeCare Care Homes in London | 4 Care Homes

Review of
Five Oaks
from Jimmy Y (Son of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

Happy all round.

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Review of
Woodbury Manor
from J B (Niece of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

My aunt stayed at Woodbury as respite care. Wonderful treatment and care. Cannot thank the staff enough. It's a really nice place and I highly recommend. So flexible with dates. Food so good I was tempted myself!

Reply from Benjamin Oni, Home Manager at Woodbury ManorThank you so much for sharing your positive feedback with us. We are delighted to hear that your loved one and yourself had good experience with our service. Your kind words mean a great deal to the staff and will only encourage us to do more.

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Review of
Five Oaks
from Eugenia N (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

Placing my mum in a care home due to her progressing dementia was one of the hardest decisions I've ever had to make, but Five Oaks has given me true peace of mind. The home is warm, clean, and welcoming, with spacious rooms, en-suite bathrooms, and a beautiful, well-kept garden. The staff are consistently

attentive, kind, and caring. My mum has been at Five Oaks for over a month, and the level of care has been excellent. Each resident has an individual care plan that all staff can access, and whenever I visit, my mum is always clean, comfortable, and well presented. There are regular activities, outings, and events to keep residents engaged, and visiting is completely flexible - family can come anytime, and staff are always friendly and accommodating. It's also easy to get updates over the phone. Five Oaks has made an incredibly difficult situation much easier, and I'm genuinely grateful for the wonderful care my mum receives. Highly recommended.

Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for your thoughtful review. We know how hard it is to make the decision to move a loved one into care, and we truly appreciate the trust youve placed in us.
Were delighted to hear that your mum has settled in well and that you feel reassured by the care she receives. Our team works hard to provide a warm, clean, and supportive environment, so your feedback means a lot.
Thank you again for your kind words and recommendation. Were honoured to care for your mum and will continue to do our very best for her.

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Review of
Bullsmoor Lodge
from R M (Nephew of Resident) published on 13 November 2025 Submitted via Postal Card • Report

Overall Experience

Love the staff and atmosphere , my uncle is well looked after
Wonderful place to reccomend to ayone

Reply from Lisa Coombs, Manager at Bullsmoor LodgeThank you for your feedback, looking after your uncle during his respite stay was a pleasure. We look forward to seeing you all again in the near future.

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Review of
Five Oaks
from Simone G (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report

Overall Experience

From the moment my mum went into your care. I felt very relaxed and comfortable leaving her in such good hands. All the staff are caring and so attentive to all the residents. They provide a lot of comfort and time.
Fatima one of the managers who made our transition into the home so easy and stress

free. She went out of her way to help me in every aspect of the difficult process.

Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for your kind words. We're truly grateful that you took the time to share your experience. It means a lot to know that you felt comfortable and supported when your mum joined us. Our team strives to provide the highest level of care and compassion to all our residents, and we're delighted that this has been your experience.
We'll be sure to pass along your special thanks to Fathiya - she'll be so pleased to know she helped make the transition smoother for you and your mum. Thank you again for your trust and for being part of our community

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Review of
Woodbury Manor
from Charlotte C (Daughter of Resident) published on 5 November 2025 Submitted via Website • Report

Overall Experience

Woodbury Manor was our first choice when we needed to make the decision for our wonderful mum in 2023, we felt lucky to get a room here. The home is impeccably maintained including the gorgeous gardens. The staff from management, reception, all the amazing care team, housekeeping, catering and activities

all work so hard and the result is a caring and inviting place for mum to live and our family to visit. We always felt that mum was cared for exceptionally - she was always well dressed and the staff knew exactly where she was when we were greeted. The kindness our family has been shown and the love mum was given during her final weeks in particular will be something we'll never forget and always be thankful for. Wouldn't hesitate to recommend Woodbury.

Reply from Benjamin Oni, Home Manager at Woodbury ManorThank you for the kind remarks and taking time leaving a review. As a team we take delight to hear that you had a positive experience with the team, resident's and the home. Your feedback is always encouraging for us to continue delivering highest standards of care to residents that impacts on their wellbeing.

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Review of
Bullsmoor Lodge
from Cihan G (Son of Resident) published on 22 October 2025 Submitted via Website • Report

Overall Experience

As soon as we walked into Bullsmoor Lodge, we instantly knew this was the place we'd been looking for - the place felt airy, bright, colourful, smelt nice, and all the staff had smiles on their faces plus they were all so friendly.

We also immediately sensed a level of detail and care and attention

to residents that we didn't necessarily sense anywhere else.

We instantly knew this was the right place for us and this came as a massive relief as prior to that we were having doubts about everywhere we'd visited.

As well as being a lovely building and ideal size for what we wanted (neither too small nor too big), the staff are truly amazing. Every single person (carers, kitchen staff, cleaners, admin staff, management etc) that I came across was a genuine pleasure.

I feel very grateful to the management and staff for such a positive experience (thank you!).

Reply from Lisa Coombs, Manager at Bullsmoor LodgeThank you for your kind words, I will share this with the staff. We always aim to provide a good service and make the place "home from home" - we look forward to seeing you and your Father again soon.

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Review of
Bullsmoor Lodge
from C B (Husband of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

I think the home is very very good and friendly

Reply from Lisa Coombs, Manager at Bullsmoor LodgeThank you for your kind words. I am pleased you was able to experience a good stay with us, I look forward to seeing you again in the near future.

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Review of
Five Oaks
from Barbie S (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

We were very happy with the care my dad received. Staff always seemed the engage with the residents on a real level with genuine care. The home is exceptionally clean and there always seemed to be lots of staff on duty.

Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for your kind words. We're truly grateful that you took the time to share your experience. It means a lot to know that your dad felt well cared for and that our teams efforts to provide genuine, compassionate support were evident.We take great pride in maintaining a clean, welcoming environment and ensuring we have the right level of staffing to meet each residents needs. Your feedback is incredibly encouraging to our team.Wishing you and your family all the very best.Warm regards,

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Review of
Five Oaks
from S J (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report

Overall Experience

Since the new manager, Rahima, started at Five Oaks, we've noticed a remarkable difference. The staff now work together as a team, and the whole environment feels more positive, lively, and welcoming. Rahima has truly transformed the atmosphere.
She is a very visible and hands-on manager - always happy

to help relatives and ready to listen. What stands out most is that she's not just there for the residents, but also for their families and friends. My family and I found it really difficult adjusting to the idea of our mum living in a care home, but Rahima has made that transition so much easier.
Whenever we call, we get a clear update on how our mum is doing, and we often receive pictures and videos that give us peace of mind. Her communication is excellent, and it's clear she genuinely cares.
Rahima is everything you'd hope for in a manager - approachable, compassionate, and always available to support both residents and their loved ones. She's truly made a world of difference.

Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for your heartfelt review. We're thrilled to hear how much of a difference has been made at Five Oaks and how supported you and your family feel. Your kind words mean a great deal to us and will be shared with the whole team. We're so pleased your mum is doing in well it's truly a privilege to care for her.

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Review of
Bullsmoor Lodge
from T O (Daughter of Resident) published on 8 September 2025 Submitted via Postal Card • Report

Overall Experience

Dad has been at Bullsmoor only a few weeks but we can honestly say, we are so happy knowing he is being cared for by such lovely caring staff. They are always smiling, so attentive and so patient. Dad is treated with respect and his dignity afforded at all times. They even share a bit of banter. A huge

weight has been lifted from our shoulders and we can rest at night knowing he is safe and his needs are being met. He's always clean and changed regularly and tells us they are all lovely.

Reply from Lisa Coombs, Manager at Bullsmoor LodgeThank you so much for trusting us with your Dads care, it is nice to know we have provided you with reassurance. I will share this feedback with the staff.

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Review of
Five Oaks
from T A (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

Putting Dad into temporary care was the hardest decision we've ever had to make, but Five Oaks has been a blessing. From the moment we visited, the staff were so warm and welcoming, and we knew Dad would feel comfortable here. The grounds are lovely and the atmosphere is always friendly, but it's the

staff that make this place so special. They truly care, treating each resident as an individual and bringing out their personalities. After months in hospital, Dad had lost weight and was low in spirits, but since being here he's regained weight, become more chatty, and we've seen him laugh again - it feels like we have our old dad back. The management team - three of them - have been incredible, always supportive and approachable, and we feel total trust in them. We can't thank everyone enough for giving Dad dignity, joy, and comfort, and for giving us peace of mind.

Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for your kind and thoughtful words. We understand how incredibly difficult it can be to make the decision to place a loved one in care, and we're truly honoured that you chose Five Oaks to support your dad and your family during this time.It means the world to us to hear that your dad is regaining his strength, his spirit, and his laughter thats exactly what we strive for with every resident. Our team is deeply committed to creating not just a safe and comfortable environment, but one that genuinely feels like home.Were especially touched that you mentioned the individual care and attention your dad received. Every person who walks through our doors is unique, and our goal is always to bring out the best in each one.Your trust and appreciation mean everything to us, and well be sure to pass on your lovely comments to the entire team, including our management. Thank you again for taking the time to share your experience its feedback like this that inspire

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Review of
Five Oaks
from Darryl A (Son of Resident) published on 27 August 2025 Submitted via Website • Report

Overall Experience

My father needed to enter respite care during July 2025 and attended Five Oaks for one week. After elaving my parents decided that he should attend full time. Unfortunately this did not work out (he was mentally affected by being parted from my mother). I cannot fault the level of care he received,

the kindness of the staff, the quality of the site and building and the efficiency of the administration. If we are unable to make alternative arrnagements we woudl certainly use Five Oaks again. My only slight criticism was that the food was very bland for someone used to fairly spicy food. Quite importantly the cost was very reaosnable too.

Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for taking the time to share your experience with us. Were truly grateful that you entrusted Five Oaks with your fathers care during his respite stay in July.Were sorry to hear that full-time care didnt work out as hoped, but we completely understand how important it is for families to stay together, especially when emotional well-being is at stake. Your kind words about our team, the facility, and our service mean a great deal to us we always strive to provide a high standard of care in a compassionate and respectful environment.We also really appreciate your honest feedback regarding the food. We understand how important familiar and flavorful meals can be, and your comment has been shared with our kitchen team as we continue to explore ways to cater to a wider range of tastes and dietary preferences.Should your family need us again in the future, it would be our privilege to care for your father once more.

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Review of
Five Oaks
from Marisa R (Daughter of Resident) published on 12 August 2025 Submitted via Website • Report

Overall Experience

The team at Five Oaks are caring and compassionate. They cared for my father for over 18 months in his final stages of vascular dementia with limited mobility. The choice to place a loved one in care is extremely challenging but Five Oaks provides a social environment with experienced, genuine staff

and a superb management team. Beautiful gardens, nice bedrooms, good communication are particular highlights. I cannot express my thanks to both the core day & night team for how they supported both me and my lovely Dad at the end of his life.

Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for your heartfelt review. We are truly honoured that you entrusted us with your fathers care during such a sensitive and important time in his life.Supporting residents and their families through the final stages of life is something we approach with deep compassion and respect. Your kind words about our teamboth day and nightmean a great deal to us. Its comforting to know that the care, communication, and environment at Five Oaks helped bring some peace to you and your father.We will share your message with the whole team, who will be touched to know they made a difference.

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Review of
Five Oaks
from M E (Son of Resident) published on 8 August 2025 Submitted via Postal Card • Report

Overall Experience

From the moment we walked into Five Oaks I knew it was the perfect place for my mum. The staff were very welcoming and polite as well as diligent and committed to caring for the residents. My mum loves it here she has made many friends and feels very at home. Its honestly the happiest she has been in

years! I hope they are able to continue meeting her needs as I cannot envisage her being anywhere else.The best thing about Five Oaks is the way they consistently strive to improve the residents quality of life, day in and day out. Five Stars *****

Reply from Sara Gallagher, Director of Care & Nursing at Five OaksThank you for taking the time to post a review of Five Oaks. We really appreciate your feedback and are so glad that your mum is happy in Five Oaks.

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Review of
Minchenden Lodge
from Angela B (Niece of Resident) published on 23 July 2025 Submitted via Website • Report

Overall Experience

On entering the home, the staff are always friendly, you are met with a smile, it is always clean and smells nice. My uncle age 91 has been here since mid April and is very happy. He tells me the staff are wonderful, cannot do enough for him. The food is marvelous and he feels well looked after. He

also looks well cared for and happy. He always has a smile on his face when I call to see him. There is always lots going on and he will join in if he wants to. The staff are very approachable, easy to talk too and very helpful. His room is also very clean, he says his bed is very comfortable too. He has a pressure mattress and chair cushion to protect his pressure areas.
Its always lovely to go and see him so settled and happy.

Reply from Kemisha Morris, TBC at Minchenden LodgeThank you so much for your lovely feedback. We're delighted to hear your uncle is happy, comfortable, and well cared for. It truly means a lot to us. It's always a pleasure to welcome you, and we're so pleased he feels at home here. Your words will be shared with the team!

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Review of
Five Oaks
from Claire B (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report

Overall Experience

The staff are very supportive, caring and jovial. There is always someone to help answer any questions or help with practical things too. I know that my Dad is in good hands when I can't be there. There are often activities and outings for him to enjoy, and we love coming to the family events too; they

put on a good spread!

Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for your kind words! We're so glad to hear your Dad is enjoying his time with us. It means the world to know you feel confident in his care. We love having your family at our events too!

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Review of
Five Oaks
from Steven M (Son of Resident) published on 9 July 2025 Submitted via Website • Report

Overall Experience

My mother has been at Five Oaks for over 2 years having been diagnosed with the cruel Alzheimer's Disease.
While there have been some issues I am pleased to say my concerns have not fallen on death ears. The new Care Manager and her care team are by far the best which can only be good for Mum. Whatever

I have raised they have dealt with in a professional and sympathetic way. I am regularly kept updated with footage of Mum participating in activities which the care home excels. Five Oaks is a splendid home beautiful gardens with some exceptional carers all closely monitored by the Manager who is friendly and approachable. A special mention to her carer who works so hard in a very difficult job. The place is usually spotless and although mum will constantly be on my mind regards to her well being I can relax a bit more knowing she is in the best place and If there concerns I will be notified. Please don't let your standards drop!

Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for your kind and heartfelt words. We're truly grateful for your trust and support over the past two years. It means everything to know that you feel reassured and that your mum is happy and engaged. Your recognition of our team, especially the carers, will mean so much to them. We will continue doing our very best to uphold the high standards your mum deserves. Warm wishes, The Five Oaks Team

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Review of
Woodbury Manor
from Diane A (Daughter of Resident) published on 26 June 2025 Submitted via Website • Report

Overall Experience

Every time I visit this home, I am more reassured that my mum is in the right place. The staff and management are friendly, welcoming and caring, and the facilities are excellent. The home and surrounding gardens are exceptionally well-maintained, and the residents are encouraged to take part in a variety

of activities that are stimulating and interesting. I would recommend this care home to anyone who might need the service.

Reply from Sara Gallagher, Operations Manager at Woodbury ManorI hope this email finds you well. I wanted to express my heartfelt gratitude for your lovely comment. It truly warms our hearts to hear that every time you visit our home, you feel more reassured that your mum is in the right place. Our team prides itself on being friendly, welcoming, and caring, so it is wonderful to know that their efforts are being recognised. We take great pride in maintaining excellent facilities and ensuring that our home and surrounding gardens are exceptionally well-kept. It is fantastic to hear that you appreciate our dedication to providing a stimulating and interesting environment for our residents through a variety of activities. Your recommendation means the world to us, and it is our pleasure to provide the best possible care and support to your mum and all our residents. Thank you once again for your kind words and for taking the time to share your positive experiences with us.

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Review of
Five Oaks
from Chris B (Daughter of Resident) published on 17 June 2025 Submitted via Website • Report

Overall Experience

My mother joined Five Oaks as she had broken her hip followed by a long post-operative spell in hospital with successive serious chest infections. When discharged she was still very unwell with a high level of need. The staff did everything they could to ease the transition, both for Mum, and for us

as a family at a very anxious time. The excellent care she has received has enabled her to thrive and her personality is now once again in evidence. Mum thinks that she gets special attention but on our frequent visits to Five Oaks we can see that everyone gets that special attention. In our experience all members of staff, whatever their roles, show the same respect and warmth to residents and their visitors. The home is scrupulously clean. Mum has had some medical issues and these have always been dealt with swiftly and followed through. Any concerns we may have have been addressed once raised with the senior staff. We are reassured by the care my mother is being given.

Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you for your heartfelt review. We're so glad to hear your mum is thriving and that you feel supported during such a challenging time. It's our goal to make every resident feel truly cared for, and your kind words mean so much to the whole team.

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Care Homes Owned by AgeCare Care Homes in London

AgeCare Care Homes Locations in London (4)

AgeCare Care Homes Reviews in London (242)

Five Oaks

Woodbury Manor

Five Oaks

Bullsmoor Lodge

Five Oaks

Woodbury Manor

Bullsmoor Lodge

Bullsmoor Lodge

Five Oaks

Five Oaks

Bullsmoor Lodge

Five Oaks

Five Oaks

Five Oaks

Five Oaks

Minchenden Lodge

Five Oaks

Five Oaks

Woodbury Manor

Five Oaks

Awards / Recognitions (2)

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