Care Homes Owned by Birchstone Care in London

The Five Oaks Care Home Team Read less

Thank you so much for your kind words and for taking the time to share your experience. It means a great deal to us to know that you feel your mum is receiving the care, kindness, and dignity she deserves. Our team is committed to making sure every person we care for feels safe, comfortable, and valued, and we are pleased we could support your mums return and changing needs. I will be sure to share your lovely feedback with the whole team. Thank you for trusting us with your mums care. Read less

Thank you for trusting us to care for your mum. We feel privileged to be part of her journey and will continue to do everything we can to make her feel happy, comfortable and loved. Read less

Thank you so much for your kind and thoughtful review. We are delighted to hear that your Great Uncle's move into Bullsmoor Care Home Lodge went smoothly and that you and your family felt welcomed and supported by myself and the team. Providing reassurance, compassion and high quality care to our residents and their loved ones is incredibly important to us. Your lovely feedback and kind words of recognition are greatly appreciated, and I will be sure to share this with the whole team. Read less

Thank you so much for your lovely feedback. We are delighted to hear that your mum is settled and comfortable at Five Oaks and that you feel reassured by the care and support she receives. It is wonderful to know that our teams kindness, respect and personal approach have made such a positive difference. Were also pleased that she has enjoyed the day trips and that you appreciate the activities, communication and attention to her personal care. Your kind words mean a great deal to the whole team, and we will be sure to share them with everyone at Five Oaks. Read less

Thank you so much for your lovely and kind words. We are truly delighted to hear that you have experienced the care, warmth, and kindness we strive to provide every day. Creating a homely, welcoming environment where our residents feel valued, comfortable, and cared for means so much to us. Your feedback is greatly appreciated and means a lot to our whole team. Thank you for taking the time to share your experience with us. Read less

Thank you so much, Hyacinth, for taking the time to share such a heartfelt review.

We are delighted to hear that your husband has settled so well at Five Oaks and that he feels comfortable and happy returning to his familiar surroundings. It means a great deal to us to know that he has developed positive relationships with our staff and feels safe and at home here.

Open communication with families is extremely important to us, and we always want you to feel listened to and supported.

Thank you for trusting us to care for your husband. Your kind words and appreciation mean a great deal to the whole Five Oaks team. Read less

Thank you very much for taking the time to share such thoughtful feedback. We are delighted to hear that your mother has settled well at Five Oaks and that you feel her move from independent living has been handled professionally and with empathy.

We are particularly pleased to hear that our staff continue to involve her in activities and support her to remain engaged despite her visual impairment. Creating a warm, homely environment where residents feel valued, supported and included is very important to us.

We will share your kind comments with the team, as I know they will be greatly appreciated. Thank you again for your trust in Five Oaks and for allowing us to be part of your mothers care. Read less

Thank you so much for your kind and thoughtful review.

We are delighted to hear that your mum has been receiving such good care at Five Oaks. Your lovely comments mean a great deal to our entire team.

We're especially pleased that you enjoyed our Summer Fete on 11th July. It was a wonderful day, and our staff worked incredibly hard to make it special for our residents, families, and visitors. Your appreciation for the food, entertainment, and everyone's efforts will be shared with the whole team.

Thank you once again for taking the time to leave such positive feedback. It is greatly appreciated, and we look forward to continuing to provide the highest standard of care for your mum.2 Read less

Thank you so much for taking the time to share such a thoughtful and balanced review. We're delighted to hear that your mother has settled in well over the past 18 months, and we're especially pleased that our team were able to support her through those early days.

We really appreciate your recognition of our team's dedication and the benefits of our lounge layout, which helps us ensure support is always close by when it's needed most. Creating a welcoming environment for both residents and their loved ones is incredibly important to us, so it's wonderful to hear that you always feel comfortable visiting.

Thank you also for your honest feedback regarding the food. We value all comments as they help us continue to improve the experience we provide for our residents.

It means a great deal to have your trust and support. Thank you for being part of the Five Oaks community. Read less

Thank you for your lovely review and for sharing your experience. Were so pleased to hear that your mum is happy at Five Oaks and enjoying the activities, especially the singing, dancing, and visits from the children.

Your kind words about our team, particularly Rahima, mean a great deal and will be shared with everyone. Were also delighted that your mums wellbeing and health goals are progressing so well.

Thank you for your helpful suggestions regarding weekend activities and refreshments for visitors. We truly value your feedback as it helps us continue to improve.

Thank you for trusting us with your mums care. Read less

Thank you so much for sharing such a heartfelt tribute to your mum and her time at Five Oaks. It was a privilege to be part of her life for so many years, and to support you both, especially towards the end of her journey. We're deeply touched by your words and incredibly proud of our team from our Managers and senior staff to our carers, housekeeping and kitchen teams for the tender, dignified, and personal care you describe.

Knowing that Five Oaks felt like home to you as well means a great deal to us. We will share your kind comments with everyone involved; they will be moved to hear the difference they made. Celebrating your mum's life and the joy she brought to our community was an honour, and we will remember her fondly.

Thank you again for your trust over the past seven years and for recognising the team's dedication. Our thoughts remain with you and your family Read less

Thank you again for taking the time to share your memories. Read less

Thank you so much for taking the time to share such a thoughtful and heartfelt review. We know how difficult the decision to move a loved one into a care home can be, and we are truly honoured that you entrusted Five Oaks with your husband's care.

Our team is deeply grateful for your kind words about the compassion, openness, and dedication shown throughout his stay. Creating a welcoming, homely environment for both residents and their families is incredibly important to us, and we're pleased that our open visiting policy and listening approach helped provide reassurance during a challenging time.

Your feedback means a great deal to our staff and reinforces why they do what they do every day. Thank you again for your trust it has been a privilege to support you and your husband Read less