Birchstone Care in London | 4 Care Homes

Review of
Minchenden Lodge
from Briony H (Niece of Resident) published on 5 February 2026 Submitted via Website • Report

Overall Experience

After the passing of my Aunt, I felt the need to record our positive experiences that she and her family received from Minchenden Lodge . She arrived in 2008, and died on January 25th, aged 100 years and 4 months. In the time she lived there, she received the utmost care and attention, living a relaxed,

safe life of companionship and comfort.
The carers always showed great patience, humour and gentleness, putting up with her moods and eccentricities. The managers kept the channels of communication open, and we were kept informed about her well being. She loved her food, and was guaranteed warm nutritious meals.
When she was more able, she enjoyed the wide range of social activities organised by the coordinator including singing with enthusiasm, chair aerobics, experiences with animals, games and day trips.
Our family would like to thank all the staff at Minchenden Lodge for the best life she could have had in her twilight years. Maybe that is why she stuck around for so long.

Reply from Kemisha Morris, TBC at Minchenden LodgeThank you Brony for sharing such a moving review. We were deeply saddened by your aunt's passing and send our heartfelt condolences to you and your family.
It was a privilege to care for her during her many years at Minchenden Lodge, and she will be fondly remembered by our team. Your kind words about the care, companionship, and activities she enjoyed mean a great deal to us, and we are honoured to have been part of her life.
Thank you again for taking the time to share your memories.

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Review of
Five Oaks
from S M (Wife of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

I am very grateful to all the staff at Five Oaks for the care and compassion shown to my husband throughout his stay. It was a very hard decision to move him to a care home when I could no longer manage his needs at home. The staff made the place welcoming and feel like home for both of us. Free visits

at any time were a key part of this. Whenever there was an issue I was heard with compassion and they always made an effort to solve it. They clearly cared about all their residents. I am reassured that we chose the right care home for him

Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for taking the time to share such a thoughtful and heartfelt review. We know how difficult the decision to move a loved one into a care home can be, and we are truly honoured that you entrusted Five Oaks with your husband's care.

Our team is deeply grateful for your kind words about the compassion, openness, and dedication shown throughout his stay. Creating a welcoming, homely environment for both residents and their families is incredibly important to us, and we're pleased that our open visiting policy and listening approach helped provide reassurance during a challenging time.

Your feedback means a great deal to our staff and reinforces why they do what they do every day. Thank you again for your trust it has been a privilege to support you and your husband

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Review of
Bullsmoor Lodge
from B C (Sister of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

As yet I have found the staff & facilities excellent
The amenties are excellent and entertainment superb very caring to residents

Reply from Carolyn Paterson, Quality Assurance Lead for AgeCare at Bullsmoor LodgeThank you it is always lovely to hear such a wonderful review

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Review of
Five Oaks
from R P (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report

Overall Experience

The care shown by the staff and manager/deputy manager has been attentive and compassionate . My mother has Parkinson's. She has visited 4 care homes in the area for respite care and this is by far the best. I trusted that Mum was in safe hands. It feels like a family at the home. Staff always greet

you with a smile. I was stuck to make a decision about whether Mum should stay long term or to take her home and care for her a little longer. The manager was really supportive in answering my questions. We will choose Five Oaks for respite and a long term space in 2026. Mum said she enjoyed it at the hotel!

Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you for your kind review. Were delighted to hear that you and your mother felt safe, supported, and welcomed during her stay with us. Supporting people living with Parkinsons with compassion and dignity is very important to our team, and it means a lot to know you felt confident in our care.

Were especially pleased that your mother enjoyed her time here and felt part of our Five Oaks family. Thank you for trusting us, and we look forward to welcoming her back for respite care and in the future.

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Review of
Five Oaks
from Jimmy Y (Son of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

Happy all round.

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Review of
Woodbury Manor
from J B (Niece of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

My aunt stayed at Woodbury as respite care. Wonderful treatment and care. Cannot thank the staff enough. It's a really nice place and I highly recommend. So flexible with dates. Food so good I was tempted myself!

Reply from Benjamin Oni, Home Manager at Woodbury ManorThank you so much for sharing your positive feedback with us. We are delighted to hear that your loved one and yourself had good experience with our service. Your kind words mean a great deal to the staff and will only encourage us to do more.

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Review of
Five Oaks
from Eugenia N (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

Placing my mum in a care home due to her progressing dementia was one of the hardest decisions I've ever had to make, but Five Oaks has given me true peace of mind. The home is warm, clean, and welcoming, with spacious rooms, en-suite bathrooms, and a beautiful, well-kept garden. The staff are consistently

attentive, kind, and caring. My mum has been at Five Oaks for over a month, and the level of care has been excellent. Each resident has an individual care plan that all staff can access, and whenever I visit, my mum is always clean, comfortable, and well presented. There are regular activities, outings, and events to keep residents engaged, and visiting is completely flexible - family can come anytime, and staff are always friendly and accommodating. It's also easy to get updates over the phone. Five Oaks has made an incredibly difficult situation much easier, and I'm genuinely grateful for the wonderful care my mum receives. Highly recommended.

Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for your thoughtful review. We know how hard it is to make the decision to move a loved one into care, and we truly appreciate the trust youve placed in us.
Were delighted to hear that your mum has settled in well and that you feel reassured by the care she receives. Our team works hard to provide a warm, clean, and supportive environment, so your feedback means a lot.
Thank you again for your kind words and recommendation. Were honoured to care for your mum and will continue to do our very best for her.

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Review of
Bullsmoor Lodge
from R M (Nephew of Resident) published on 13 November 2025 Submitted via Postal Card • Report

Overall Experience

Love the staff and atmosphere , my uncle is well looked after
Wonderful place to reccomend to ayone

Reply from Lisa Coombs, Manager at Bullsmoor LodgeThank you for your feedback, looking after your uncle during his respite stay was a pleasure. We look forward to seeing you all again in the near future.

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Review of
Five Oaks
from Simone G (Daughter of Resident) published on 12 November 2025 Submitted via Website • Report

Overall Experience

From the moment my mum went into your care. I felt very relaxed and comfortable leaving her in such good hands. All the staff are caring and so attentive to all the residents. They provide a lot of comfort and time.
Fatima one of the managers who made our transition into the home so easy and stress

free. She went out of her way to help me in every aspect of the difficult process.

Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for your kind words. We're truly grateful that you took the time to share your experience. It means a lot to know that you felt comfortable and supported when your mum joined us. Our team strives to provide the highest level of care and compassion to all our residents, and we're delighted that this has been your experience.
We'll be sure to pass along your special thanks to Fathiya - she'll be so pleased to know she helped make the transition smoother for you and your mum. Thank you again for your trust and for being part of our community

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Review of
Woodbury Manor
from Charlotte C (Daughter of Resident) published on 5 November 2025 Submitted via Website • Report

Overall Experience

Woodbury Manor was our first choice when we needed to make the decision for our wonderful mum in 2023, we felt lucky to get a room here. The home is impeccably maintained including the gorgeous gardens. The staff from management, reception, all the amazing care team, housekeeping, catering and activities

all work so hard and the result is a caring and inviting place for mum to live and our family to visit. We always felt that mum was cared for exceptionally - she was always well dressed and the staff knew exactly where she was when we were greeted. The kindness our family has been shown and the love mum was given during her final weeks in particular will be something we'll never forget and always be thankful for. Wouldn't hesitate to recommend Woodbury.

Reply from Benjamin Oni, Home Manager at Woodbury ManorThank you for the kind remarks and taking time leaving a review. As a team we take delight to hear that you had a positive experience with the team, resident's and the home. Your feedback is always encouraging for us to continue delivering highest standards of care to residents that impacts on their wellbeing.

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Review of
Bullsmoor Lodge
from Cihan G (Son of Resident) published on 22 October 2025 Submitted via Website • Report

Overall Experience

As soon as we walked into Bullsmoor Lodge, we instantly knew this was the place we'd been looking for - the place felt airy, bright, colourful, smelt nice, and all the staff had smiles on their faces plus they were all so friendly.

We also immediately sensed a level of detail and care and attention

to residents that we didn't necessarily sense anywhere else.

We instantly knew this was the right place for us and this came as a massive relief as prior to that we were having doubts about everywhere we'd visited.

As well as being a lovely building and ideal size for what we wanted (neither too small nor too big), the staff are truly amazing. Every single person (carers, kitchen staff, cleaners, admin staff, management etc) that I came across was a genuine pleasure.

I feel very grateful to the management and staff for such a positive experience (thank you!).

Reply from Lisa Coombs, Manager at Bullsmoor LodgeThank you for your kind words, I will share this with the staff. We always aim to provide a good service and make the place "home from home" - we look forward to seeing you and your Father again soon.

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Review of
Bullsmoor Lodge
from C B (Husband of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

I think the home is very very good and friendly

Reply from Lisa Coombs, Manager at Bullsmoor LodgeThank you for your kind words. I am pleased you was able to experience a good stay with us, I look forward to seeing you again in the near future.

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Review of
Five Oaks
from Barbie S (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

We were very happy with the care my dad received. Staff always seemed the engage with the residents on a real level with genuine care. The home is exceptionally clean and there always seemed to be lots of staff on duty.

Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for your kind words. We're truly grateful that you took the time to share your experience. It means a lot to know that your dad felt well cared for and that our teams efforts to provide genuine, compassionate support were evident.We take great pride in maintaining a clean, welcoming environment and ensuring we have the right level of staffing to meet each residents needs. Your feedback is incredibly encouraging to our team.Wishing you and your family all the very best.Warm regards,

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Review of
Five Oaks
from S J (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report

Overall Experience

Since the new manager, Rahima, started at Five Oaks, we've noticed a remarkable difference. The staff now work together as a team, and the whole environment feels more positive, lively, and welcoming. Rahima has truly transformed the atmosphere.
She is a very visible and hands-on manager - always happy

to help relatives and ready to listen. What stands out most is that she's not just there for the residents, but also for their families and friends. My family and I found it really difficult adjusting to the idea of our mum living in a care home, but Rahima has made that transition so much easier.
Whenever we call, we get a clear update on how our mum is doing, and we often receive pictures and videos that give us peace of mind. Her communication is excellent, and it's clear she genuinely cares.
Rahima is everything you'd hope for in a manager - approachable, compassionate, and always available to support both residents and their loved ones. She's truly made a world of difference.

Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for your heartfelt review. We're thrilled to hear how much of a difference has been made at Five Oaks and how supported you and your family feel. Your kind words mean a great deal to us and will be shared with the whole team. We're so pleased your mum is doing in well it's truly a privilege to care for her.

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Review of
Bullsmoor Lodge
from T O (Daughter of Resident) published on 8 September 2025 Submitted via Postal Card • Report

Overall Experience

Dad has been at Bullsmoor only a few weeks but we can honestly say, we are so happy knowing he is being cared for by such lovely caring staff. They are always smiling, so attentive and so patient. Dad is treated with respect and his dignity afforded at all times. They even share a bit of banter. A huge

weight has been lifted from our shoulders and we can rest at night knowing he is safe and his needs are being met. He's always clean and changed regularly and tells us they are all lovely.

Reply from Lisa Coombs, Manager at Bullsmoor LodgeThank you so much for trusting us with your Dads care, it is nice to know we have provided you with reassurance. I will share this feedback with the staff.

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Review of
Five Oaks
from T A (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

Putting Dad into temporary care was the hardest decision we've ever had to make, but Five Oaks has been a blessing. From the moment we visited, the staff were so warm and welcoming, and we knew Dad would feel comfortable here. The grounds are lovely and the atmosphere is always friendly, but it's the

staff that make this place so special. They truly care, treating each resident as an individual and bringing out their personalities. After months in hospital, Dad had lost weight and was low in spirits, but since being here he's regained weight, become more chatty, and we've seen him laugh again - it feels like we have our old dad back. The management team - three of them - have been incredible, always supportive and approachable, and we feel total trust in them. We can't thank everyone enough for giving Dad dignity, joy, and comfort, and for giving us peace of mind.

Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for your kind and thoughtful words. We understand how incredibly difficult it can be to make the decision to place a loved one in care, and we're truly honoured that you chose Five Oaks to support your dad and your family during this time.It means the world to us to hear that your dad is regaining his strength, his spirit, and his laughter thats exactly what we strive for with every resident. Our team is deeply committed to creating not just a safe and comfortable environment, but one that genuinely feels like home.Were especially touched that you mentioned the individual care and attention your dad received. Every person who walks through our doors is unique, and our goal is always to bring out the best in each one.Your trust and appreciation mean everything to us, and well be sure to pass on your lovely comments to the entire team, including our management. Thank you again for taking the time to share your experience its feedback like this that inspire

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Review of
Five Oaks
from Darryl A (Son of Resident) published on 27 August 2025 Submitted via Website • Report

Overall Experience

My father needed to enter respite care during July 2025 and attended Five Oaks for one week. After elaving my parents decided that he should attend full time. Unfortunately this did not work out (he was mentally affected by being parted from my mother). I cannot fault the level of care he received,

the kindness of the staff, the quality of the site and building and the efficiency of the administration. If we are unable to make alternative arrnagements we woudl certainly use Five Oaks again. My only slight criticism was that the food was very bland for someone used to fairly spicy food. Quite importantly the cost was very reaosnable too.

Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for taking the time to share your experience with us. Were truly grateful that you entrusted Five Oaks with your fathers care during his respite stay in July.Were sorry to hear that full-time care didnt work out as hoped, but we completely understand how important it is for families to stay together, especially when emotional well-being is at stake. Your kind words about our team, the facility, and our service mean a great deal to us we always strive to provide a high standard of care in a compassionate and respectful environment.We also really appreciate your honest feedback regarding the food. We understand how important familiar and flavorful meals can be, and your comment has been shared with our kitchen team as we continue to explore ways to cater to a wider range of tastes and dietary preferences.Should your family need us again in the future, it would be our privilege to care for your father once more.

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Review of
Five Oaks
from Marisa R (Daughter of Resident) published on 12 August 2025 Submitted via Website • Report

Overall Experience

The team at Five Oaks are caring and compassionate. They cared for my father for over 18 months in his final stages of vascular dementia with limited mobility. The choice to place a loved one in care is extremely challenging but Five Oaks provides a social environment with experienced, genuine staff

and a superb management team. Beautiful gardens, nice bedrooms, good communication are particular highlights. I cannot express my thanks to both the core day & night team for how they supported both me and my lovely Dad at the end of his life.

Reply from Rahima Mulindwa, Registered Manager at Five OaksThank you so much for your heartfelt review. We are truly honoured that you entrusted us with your fathers care during such a sensitive and important time in his life.Supporting residents and their families through the final stages of life is something we approach with deep compassion and respect. Your kind words about our teamboth day and nightmean a great deal to us. Its comforting to know that the care, communication, and environment at Five Oaks helped bring some peace to you and your father.We will share your message with the whole team, who will be touched to know they made a difference.

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Review of
Five Oaks
from M E (Son of Resident) published on 8 August 2025 Submitted via Postal Card • Report

Overall Experience

From the moment we walked into Five Oaks I knew it was the perfect place for my mum. The staff were very welcoming and polite as well as diligent and committed to caring for the residents. My mum loves it here she has made many friends and feels very at home. Its honestly the happiest she has been in

years! I hope they are able to continue meeting her needs as I cannot envisage her being anywhere else.The best thing about Five Oaks is the way they consistently strive to improve the residents quality of life, day in and day out. Five Stars *****

Reply from Sara Gallagher, Director of Care & Nursing at Five OaksThank you for taking the time to post a review of Five Oaks. We really appreciate your feedback and are so glad that your mum is happy in Five Oaks.

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Review of
Minchenden Lodge
from Angela B (Niece of Resident) published on 23 July 2025 Submitted via Website • Report

Overall Experience

On entering the home, the staff are always friendly, you are met with a smile, it is always clean and smells nice. My uncle age 91 has been here since mid April and is very happy. He tells me the staff are wonderful, cannot do enough for him. The food is marvelous and he feels well looked after. He

also looks well cared for and happy. He always has a smile on his face when I call to see him. There is always lots going on and he will join in if he wants to. The staff are very approachable, easy to talk too and very helpful. His room is also very clean, he says his bed is very comfortable too. He has a pressure mattress and chair cushion to protect his pressure areas.
Its always lovely to go and see him so settled and happy.

Reply from Kemisha Morris, TBC at Minchenden LodgeThank you so much for your lovely feedback. We're delighted to hear your uncle is happy, comfortable, and well cared for. It truly means a lot to us. It's always a pleasure to welcome you, and we're so pleased he feels at home here. Your words will be shared with the team!

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Care Homes Owned by Birchstone Care in London

Birchstone Care Locations in London (4)

Birchstone Care Reviews in London (245)

Minchenden Lodge

Five Oaks

Bullsmoor Lodge

Five Oaks

Five Oaks

Woodbury Manor

Five Oaks

Bullsmoor Lodge

Five Oaks

Woodbury Manor

Bullsmoor Lodge

Bullsmoor Lodge

Five Oaks

Five Oaks

Bullsmoor Lodge

Five Oaks

Five Oaks

Five Oaks

Five Oaks

Minchenden Lodge

Awards / Recognitions (2)

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