Care Home Owned by Birchstone Care in Dorset
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Dorset for Birchstone Care are showing below.
View the details of all 9 locations (with 567 reviews) owned by Birchstone Care
Birchstone Care Locations in Dorset (1)
Muscliff Nursing Home
9.7
57 reviews
5 Tolpuddle Gardens, Muscliff, Bournemouth BH9 3RE
"During the last 4 year period from 2011 to 2025 it has been my pleasure and experience to relate with confidence to the specialised nursing…" Read all 57 reviews
Location Type Care Home
Muscliff Nursing Home has been purpose-built to achieve a homely living environment for older people with care needs. Together with professional healthcare, Muscliff carers look to encourage an interesting and active lifestyle, with an activities… Read more about Muscliff Nursing Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Younger Adults
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- Acquired Brain Injury
- 41 Rooms
- from £1,650 / week
Birchstone Care Reviews in Dorset (57)
9.7
Birchstone Care has a Group Review Score of 9.7 (9.699) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Birchstone Care must have a Review Score.
Review of
Muscliff Nursing Home
from B M (Wife of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
During the last 4 year period from 2011 to 2025 it has been my pleasure and experience to relate with confidence to the specialised nursing care and attention that my husband (Jack) has received. I have always considered the care, management and nursing staff outstanding, and would welcome the continuity
of Muscliff Nursing Home and its first-class status.
Reply from Sara Gallagher, Operations Manager at Muscliff Nursing HomeThank you so much for taking the time to post this review. I will be sure to share it with the Muscliff team.
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Review of
Muscliff Nursing Home
from Julie P (Sister of Resident) published on 17 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother spent his last couple of months living at Muscliff and their care and attention to his needs could not have been better. With advanced Dementia, some of his needs could be challenging but nothing was a problem for them. There is a very strong culture of respect and of affording dignity to
everyone and the staff group and Manager are extremely supportive to families as well as residents. The facilities at the home are exceptional and the staff very well trained and the right people for the job! With impressive activities and events, my brother could not have been better cared for. Thank you to everyone working there.
Reply from Dedrey Charles, Home Manager at Muscliff Nursing HomeThank you for the feedback. Ensuring all our residents have a meaningful day is at the core of our care delivery. Staff training ensures our team is competent to deliver the right care at the right time every time for the residents that we are privileged to support.
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Review of
Muscliff Nursing Home
from M B (Husband of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife has been at Agecare Muscliff for the past 4 years. She gets cared and well looked after by all members of the staff including management. The home has lots of lounges that we can use to be together as a couple during my visit.
Reply from Dedrey Charles, Home Manager at Muscliff Nursing HomeThank you for the review. Our philosophy is founded on the belief that all residents are entitled to a rich quality of life.
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Review of
Muscliff Nursing Home
from Karen H (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Friendly staff. Dad always clean and tidy. Happy to visit him here. Dad likes the food.
Reply from Dedrey Charles, Home Manager at Muscliff Nursing HomeTreating all our residents with dignity,kindness and compassion is at the heart of the care delivery at the Muscliff
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Review of
Muscliff Nursing Home
from M H (Daughter of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent staff and activities. Always welcoming. Amazing with residents. Vast range of activities that go on every day to cater for everyone. Home is always warm and happy. Cheerful staff who are always willing to help and answer any queries. Could not ask for better residential care for my mother.
All her needs are met and we are reassured she is happy and receiving the best possible care.
Reply from Dedrey Charles, Home Manager at Muscliff Nursing HomeCreating a home where residents are honoured as individuals and where we provide the best quality of life experience is at the heart of the Muscliff Team
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Review of
Muscliff Nursing Home
from M B (Husband of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I feel lucky to have found Muscliff Care Home for my wife. She has been a resident for 15 months and the care provided during that period has been exceptional. The staff is so well trained and qualified that the home runs efficiently as individual members of staff know what care is required and administer
it before it becomes a problem. It is a pleasure to visit the home to see my wife as she always appears to be happy and contented. The home is clean and the residents are presented in a clean and tidy fashion. It is a pity that Muscliff is not used as an example of care for dementia patients as many other homes who advertise dementia care just haven't got a clue.
Reply from Dedrey Charles, Home Manager at Muscliff Nursing HomeAgeCare's vision is to transform and lead the delivery of quality services in the social care sector.
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Review of
Muscliff Nursing Home
from S G (Wife of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am impressed with the way the staff care for my husband; they always seem to be kind and respectful. He cannot really communicate, and they take trouble to try to explain things and find out what he wants. Such as extra drinks during this hot weather. The atmosphere is quite jolly and the activities
put on by staff such as the fashion show are great fun and it was noticeable they way all the residents seems to respond. It is all much appreciated. It helps to make what is a very sad situation for me somewhat better.
Reply from Dedrey Charles, Home Manager at Muscliff Nursing HomeRelentlessly pursuing excellence in care for our residents is at the heart of what we do at the Muscliff
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Review of
Muscliff Nursing Home
from Gill K (Wife of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My family and I are extremely happy that my husband has come to be cared for at Muscliff Nursing Home. He has presented some challenging behaviour, but all the staff have been amazing, patient, and kind. I am always welcomed with a smile, no matter what time I visit. He is kept well-shaven, clean and
tidy and always in his own clothes. I couldn't wish for a happier and caring home.
Reply from Dedrey Charles, Home Manager at Muscliff Nursing HomeWe respect all our residents, visitors, and staff. We treat everyone with dignity, kindness, and compassion
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Review of
Muscliff Nursing Home
from Joanne B (Daughter of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As a family, we feel blessed to have found Muscliff Care Home. Having to accept that the time had come for our father to go into care was the most difficult decision we've had to make as a family. We received so much support and have continued to do so during the 15 months Dad has been a resident. All
of the staff are very caring, attentive and have the utmost respect for the residents. The whole team are led by the manager and another member of staff and we are so grateful for their dedication. Everyone from the management, nurses, carers, kitchen, laundry and maintenance do everything they can to provide a happy, safe environment for both residents and visitors. Thank you.
Reply from Dedrey Charles, Home Manager at Muscliff Nursing HomeThank you for the feedback. Creating a home where our residents are honoured as individuals and where we provide the best quality of life experience with the support of the team and families.
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Review of
Muscliff Nursing Home
from Deborah W (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Absolutely the worst care home my mum has been in and over the past 3 years my mum has sadly been in 8 care homes in Dorset due to misdiagnosis of her condition.
All my concerns I have photos to prove my mum was left upstairs for over 12 weeks like a caged animal left in her own urine for over 7 hours
All my concerns I have photos to prove my mum was left upstairs for over 12 weeks like a caged animal left in her own urine for over 7 hours
no clothes on no sheets on the bed with sores scratches and bruises on her.
The manager comes across as caring but don't be fooled muscliff received 10,000 from the council one of 5 care homes for acoustic monitors in rooms which written permission was meant to be had before done NEVER was it's meant to be extra protection for falls.
My mum was left unattended on her commode at 2am in the morning a high risk fall since March my mum aged 79 has been in hospital with a double break on her wrist AND and open fracture which needed surgery my mum is terrified to return muscliff knew she wouldn't go back but they have still been getting £2000 a week chc funding theft abuse neglect.
The manager comes across as caring but don't be fooled muscliff received 10,000 from the council one of 5 care homes for acoustic monitors in rooms which written permission was meant to be had before done NEVER was it's meant to be extra protection for falls.
My mum was left unattended on her commode at 2am in the morning a high risk fall since March my mum aged 79 has been in hospital with a double break on her wrist AND and open fracture which needed surgery my mum is terrified to return muscliff knew she wouldn't go back but they have still been getting £2000 a week chc funding theft abuse neglect.
Reply from Dedrey Charles, Home Manager at Muscliff Nursing HomeIm truly sorry to hear that your experience did not meet expectations. I understand your concerns and appreciate you sharing your experience. However, I respectfully disagree with your assessment of Muscliff Nursing Home. While it's unfortunate that your mum had a negative experience, it's important to consider that we faced challenges in managing her behavioural needs while supporting her wish to be independent. At Muscliff we take all concerns seriously and are committed to providing compassionate, high-quality care to every individual we support. We work with multiple agencies to ensure our service are to a high standard and this is audited internally and externally. Our commitment to providing exceptional care remains at the forefront of the Muscliff Team. Once again, we are very sorry that you feel the experience did not meet your expectations.
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Review of
Muscliff Nursing Home
from P D (Husband of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is an excellent Care Home with very dedicated staff.
I am extremely grateful that my wife is here as I have not come across such a Home elsewhere. It is always nice to be here with very happy and lovely carers. I can go home knowing that my wife is being very well looked after. Thank you to the
I am extremely grateful that my wife is here as I have not come across such a Home elsewhere. It is always nice to be here with very happy and lovely carers. I can go home knowing that my wife is being very well looked after. Thank you to the
Manager for having created and maintained a very loving environment.
Reply from Dedrey Charles, Home Manager at Muscliff Nursing HomeCaring for the residents we support is the highest expression of humanity
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Review of
Muscliff Nursing Home
from K U (Daughter of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum has been at Muscliff for over 5 years and we have seen lots of changes in that time. What has not changed is the care, compassion and support that the staff have shown to our mother. The home is always a happy, vibrant place to visit, there is always something going on, from entertainers, activities,
outings and visits to food tasting and fashion shows. We feel very lucky to have such a great place for mum to live.
Reply from Dedrey Charles, Home Manager at Muscliff Nursing HomeDelivering the best possible care is at the heart of what we do at the Muscliff
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Review of
Muscliff Nursing Home
from N L (Husband of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am happy with the care my wife receives. All staff are helpful and friendly. I cannot fault the home or its staff. Nothing is ever any trouble for the staff or management.
Reply from Dedrey Charles, Home Manager at Muscliff Nursing HomeWe aim to make every day a meaningful day for all the residents we support
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Review of
Muscliff Nursing Home
from Louise B (Daughter of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was extremely fortunate to choose Muscliff Nursing Home for my Mother's End-of-Life- Care. Muscliff is lead by a highly experienced Manager, supported by an excellent Deputy Manager. All the other staff are absolutely amazing, so kind, so helpful and so caring. All exceptionally well trained. Always
polite and courteous, nothing was ever too much trouble for any of them. I was constantly kept updated regarding my Mother's health and her day to day well being. Additional Medical support was available and called in when necessary. The home is spotlessly clean, highly organised and has a lovely homely feel to it. l only wish that l had found this amazing Nursing Home earlier. Thank you to all the lovely staff, I am truly grateful for everything that they did for my Mother - she had wonderful care.
Reply from Dedrey Charles, Home Manager at Muscliff Nursing HomeOur goal in Muscliff is to give all our residents the right care, at the right time, all the time to ensure they have nothing but the best!
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Review of
Muscliff Nursing Home
from N C (Daughter of Resident) published on 11 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Muscliff Care Home provided end-of-life care to my mum. They treated her with dignity and respect and always made sure she had everything she needed. The staff and managers were really accommodating towards me and my sisters too during some really difficult times. Thank you for your kindness and understanding.
Reply from Dedrey Charles, Home Manager at Muscliff Nursing HomeEnsuring the best end-of-life care is at the heart of what we do at the Muscliff.
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Review of
Muscliff Nursing Home
from Danielle C (Daughter of Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad was cared for by Muscliff for many years, we moved him from several care homes from him not being cared for correctly. Once we moved him to Muscliff that was the place he'd be cared for till he passed away.
The home is a lovely place, the staff are so accommodating and there are lots of things
The home is a lovely place, the staff are so accommodating and there are lots of things
for residents to do. Communication from the home is great too, they send out a weekly email with the activities the residents can do and any updates on your loved ones.
Will definitely consider Muscliff if a home is needed in the future.
Will definitely consider Muscliff if a home is needed in the future.
Reply from Dedrey Charles, Home Manager at Muscliff Nursing HomeThank you for the review at the Muscliff. The team works diligently to ensure that all our residents have meaningful days.
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Review of
Muscliff Nursing Home
from L F (Wife of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
All staff very friendly and helpful and kind. Nothing seems too much trouble. nursing staff very freidnky and kind as is management.
Reply from Dedrey Charles, Home Manager at Muscliff Nursing HomeThank you for the review. We always aim to make the home a happy place for residents and families.
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Review of
Muscliff Nursing Home
from C B (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident at Muscliff Nursing Home since May 2022. She has advanced Vascular Dementia and is physically very frail. The staff have always shown kindness and compassion towards Mum and have always been very welcoming to family members when we visit her.
The nursing team keep us updated
The nursing team keep us updated
on any physical health concerns that they have for Mum and has always been prompt to get medical attention for her when needed.
Overall the quality of care is much better than most of the Nursing homes that I visited before Mum came to live at Muscliff.
Overall the quality of care is much better than most of the Nursing homes that I visited before Mum came to live at Muscliff.
Reply from Dedrey Charles, Home Manager at Muscliff Nursing HomeAgeCare team always puts the residents we support at the centre of our care delivery.
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Review of
Muscliff Nursing Home
from L H (Partner of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My partner moved to Muscliff in July this year and I cannot thank the management and nursing staff enough for the amazing care he has been given since he arrived.
I feel so welcome when I come to visit and it is so comfortable to see such friendly staff interacting with the residents during the various
I feel so welcome when I come to visit and it is so comfortable to see such friendly staff interacting with the residents during the various
activities that go on every day. Muscliff is a wonderful home and I am so grateful that he is being kept safe and is looked after so well.
Reply from Dedrey Charles, Home Manager at Muscliff Nursing HomeGive the best possible care to all our residents is at the forefront of what we do at the Muscliff.
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Review of
Muscliff Nursing Home
from E G (Wife of Resident) assisted by family/friend published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband has advanced Alzheimer's and has been a resident at Muscliff Nursing Home since February 2024. We can't thank the staff enough for the excellent care, kindness, dedication and compassion shown. The staff are welcoming, friendly, and always smiling to help. My husbands room is always clean
and tidy and the food provided is excellent. There are plenty of daily activities for the residents to enjoy. We would highly recommend Muscliff to anyone looking for a care home for their loved one. Thank you.
Reply from Dedrey Charles, Home Manager at Muscliff Nursing HomeThank you for the review. Team Muscliff works hard to deliver compassionate care.
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Awards / Recognitions (2)
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