Care Home Owned by Birchstone Care in Essex

dignity and respect. Throughout her stay we never had any concerns about her care. I have no doubt that the compassion and kindness shown to my aunt made her final years happier than she could have been anywhere else.
I would like to thank all the staff for the care, support given to my aunt, my mum and me

settled in really well and not to worry. When I went with my father to collect her, she was a diffferent woman. Smiling, laughing relaxed and gentle. The quiet, calm and professional care of the staff have obviously given her the rest and stimulation she needed. She told us she has 'had a wonderul holiday', and has made friends. THANK YOU TO ALL THE STaff for making mums stay with you such a lovely experience. It has given us and our dad the rest we really needed.

to be professional, respectful, courteous and efficient at all times. The most important thing of all to us is that my mum regularly tells everybody how happy she is living at Hargrave House and how well she is looked after by the staff.

the management and staff continue to be excellent.
Our thanks go to a great team at Hargrave House.

has settled in beyond my expectations
Hargrave house feels like a hotel all the staff are amazing
I look forward to every visit as it's such a lovely place

the gardens and everything is kept clean and tidy and laundry is returned very quickly. The gardens are a real plus for anyone who appreciates some peaceful outdoor space and the newly resurfaced path gives Mum the chance to take independent walks or sit in the sun. Mum enjoys the food and the activities on offer. On site doctors/ nurses appointments are arranged smoothly by the staff and medical needs are picked up very quickly. If i can't be at the appointment i always receive a phone call to update me shortly afterwards. The manager and her team are proactive, always looking for ways to improve the lives of the residents and are very approachable. Highly recommended.

time we met the manager at Hargrave we felt the care and professionalism exceed our expectations. Letting others take care of your loved one seemed a huge step for us to take but every need was taken care of with compassion. Our next difficult journey now begins without our mum but knowing she was so well cared for during her final few months makes a sad situation seem much more bearable. Thanks again to a great team.

needed nursing care.

needs. All but none when it came to the staff were absolutely wonderful. By the time my mother took up her residency within the 'Alice Grace' dementia wing a year after first visiting Hargrave House, new senior management had been introduced to manage the whole of Hargrave House. For anyone considering where their ageing loved ones must spend their twilight years, I would have no hesitation in recommending Hargrave House.

- and not just for Mum but for me, my wife and sons also.

my aunt's health and any issues she has had. Overall, the staff and home are very good.

and loves the food. During the covid lockdown when we were not allowed to visit I was regularly kept informed as to how he was doing which was very reassuring. I cannot recommend Hargrave House highly enough. It is like staying in a country house hotel.

tidy and looks very well cared for. The quality of the rooms are also very good and any requests to personalise have been dealt with promptly. Medical care has also been excellent and the staff have been very proactive in keeping me updated after Doctors' visits to the Home. Very happy with the home and happy to recommend Hargrave House.

they let her personalise it; the emphasis is on it being her home. Myself and my sister are able to visit often and take her out. Covid rules have been difficult (nobody's fault) but the home has always strived to put the residents first, and all their needs which includes family contact.
Mum was not coping well on her own, but since being at Hargrave House we see much more of our "old Mum" back, which proves the care is excellent.

of the staff and their professionalism and empathy in handling residents.
I would not hesitate to recommend Hargrave House.

the love and care that the staff show to my parents and the seemingly inexhaustible patience they display. I did have some concerns about the care provided by the night staff, as my dad did tell me of some of his experiences of their impatience and reluctance to help him in the night. However he has not mentioned this lately.