Care Homes Owned by Birchstone Care in Essex

A big thank you to everyone there.

I was accosted by a resident who was quite aggressive. I felt really uncomfortable and didn't feel that staff were aware of what was going on in the lounge. They were very pleasant but the residents just seemed to be left without anyone checking if they were OK.

I would like to thank all the staff for the care, support given to my aunt, my mum and me

The manager came round to assess my mum at short notice after she had a fall on the Saturday. We were going on holiday on Wednesday. Mum enjoyed her stay and said all the staff were lovely.

My mother has just had a week of respite at Hargrave House. She has dementia and has never stayed away from home on her own before. We were very nervous to leave her. However she has had a wonderful time. All the staff were in regular contact with us ( day and night staff) reassuring us that she had settled in really well and not to worry. When I went with my father to collect her, she was a diffferent woman. Smiling, laughing relaxed and gentle. The quiet, calm and professional care of the staff have obviously given her the rest and stimulation she needed. She told us she has 'had a wonderul holiday', and has made friends. THANK YOU TO ALL THE STaff for making mums stay with you such a lovely experience. It has given us and our dad the rest we really needed.

We have always found the staff (at all levels) to be professional, respectful, courteous and efficient at all times. The most important thing of all to us is that my mum regularly tells everybody how happy she is living at Hargrave House and how well she is looked after by the staff.

Our thanks go to a great team at Hargrave House.

I look forward to every visit as it's such a lovely place

She has a beautiful room overlooking the gardens and everything is kept clean and tidy and laundry is returned very quickly. The gardens are a real plus for anyone who appreciates some peaceful outdoor space and the newly resurfaced path gives Mum the chance to take independent walks or sit in the sun. Mum enjoys the food and the activities on offer. On site doctors/ nurses appointments are arranged smoothly by the staff and medical needs are picked up very quickly. If i can't be at the appointment i always receive a phone call to update me shortly afterwards. The manager and her team are proactive, always looking for ways to improve the lives of the residents and are very approachable. Highly recommended.

with the care she received that I felt compelled to write a review. We visited a few care homes when it became clear that mum needed help but from the very first time we met the manager at Hargrave we felt the care and professionalism exceed our expectations. Letting others take care of your loved one seemed a huge step for us to take but every need was taken care of with compassion. Our next difficult journey now begins without our mum but knowing she was so well cared for during her final few months makes a sad situation seem much more bearable. Thanks again to a great team.

The staff coped with the situations and we came to the conclusion my husband needed nursing care.

Having spent a year visiting numerous residential care homes in and around the area. Hargrave House was found to be not only the closest but by far the best place to cater for my elderly mother's entire care needs. From its location to the care and attention afforded to my dear mother for her overall needs. All but none when it came to the staff were absolutely wonderful. By the time my mother took up her residency within the 'Alice Grace' dementia wing a year after first visiting Hargrave House, new senior management had been introduced to manage the whole of Hargrave House. For anyone considering where their ageing loved ones must spend their twilight years, I would have no hesitation in recommending Hargrave House.

I cannot thank the staff highly enough for their ongoing support and care - and not just for Mum but for me, my wife and sons also.

I have always found the staff very good, they keep me up to date with how my auntie is doing and when we take her out they always make sure she is ready and looking good. The manager is also very good and tells us what has been going on and anything that is coming up. She also keeps us informed about my aunt's health and any issues she has had. Overall, the staff and home are very good.

My husband was in Hargrave House for a very short time but all the staff were invested in his wellbeing. They were also very kind to myself and my family at a difficult time which they made as easy as possible.

Thank you.

We moved Dad from out of the area to Hargrave House. The transition was very smooth - all the staff were very helpful, kind and caring. We couldn't have asked for a better welcome.

My uncle has been a resident of Hargrave House for a number of years. He immediately settled in well and was made him very welcome. All the staff have a very caring nature towards him. The room he has is lovely and is much bigger than many others we viewed in other care homes. He is very happy and content and loves the food. During the covid lockdown when we were not allowed to visit I was regularly kept informed as to how he was doing which was very reassuring. I cannot recommend Hargrave House highly enough. It is like staying in a country house hotel.

I have been very impressed by Hargrave House. My Mother moved there in 2021 and since then they have done an excellent job in helping to settle her and make her feel like part of the Care Home community. I have always found the staff to be very friendly, helpful and caring for my Mother and she is always tidy and looks very well cared for. The quality of the rooms are also very good and any requests to personalise have been dealt with promptly. Medical care has also been excellent and the staff have been very proactive in keeping me updated after Doctors' visits to the Home. Very happy with the home and happy to recommend Hargrave House.

Mum was not coping well on her own, but since being at Hargrave House we see much more of our "old Mum" back, which proves the care is excellent.