Hargrave House, Stansted Mountfitchet, Essex
Hargrave House, Stansted Mountfitchet, Essex
Hargrave House, Stansted Mountfitchet, Essex

Hargrave House is a listed building that has been purposely renovated for the practice of modern care, with a new extension that has furthered its provision to fifty-eight residents.

Residents enjoy picturesque surroundings, being a great choice of location for both nature and history lovers, with en-suite bedrooms and its own conservatory.

Two passenger lifts make the building suitable for people with mobility issues, with carers available at all hours of the day and night.

Group: Scimitar Care Hotels plc

Person in charge: Carol Tubby (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 52

Shared Rooms: 3

Rooms with ensuite WC: 55

Weekly Charges Guide: Personal Care Single from £850 (These prices are only a guideline, please contact Hargrave House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hargrave House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Hargrave House has a Review Score of 9.1 (9.060)

The Review Score of 9.1 (maximum of 10) for Hargrave House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Hargrave House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.457 for Hargrave House is calculated as follows: ( (57 Excellents x 5) + (26 Goods x 4) + (8 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 94 Ratings = 4.457

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.603 Points relating to the number of positive Reviews for Hargrave House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 7 Reviews ÷ 11.6 Target = 0.603

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hargrave House?

  • Extremely LIKELY
    5
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hargrave House

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1

My mother is generally contented and relaxed at Hargrave House. Good routines have been established that have helped her settle. Most staff are helpful and listen carefully to requests and needs. She enjoys the activity that occurs even if she does not fully participate. My mother appreciates the food, snacks and drinks that are provided and I am able to share valuable time with my Mum. Many thanks to those who work hard to help such vulnerable people.

How likely would you be to recommend Hargrave House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother recently moved to Hargrave House after nearly 70 years in her own home. Everyone on the team has contributed in their own way to the success of this move which was initially traumatic for both my mother and the family. The care and support we have all had from everyone has been exemplary.

How likely would you be to recommend Hargrave House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hargrave House is a lovely place for elderly people to reside in. The cleanliness is unsurpassable, and the rooms are tastefully decorated. There is always something going on which the residents are encouraged to participate in and the staff are very helpful and kind. They take them on outings which is nice . Nothing is too much trouble for the staff to make the residents feel like they are part of a community. It makes people happy to leave members of their family there.

How likely would you be to recommend Hargrave House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Generally, the service is very good and it is very well managed. My only complaint so far is the room is fairly small and some (particular) staff can be quite short/sharp in response to my Mother's requests, although I do understand it is a difficult task.

How likely would you be to recommend Hargrave House? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Excellent

Safety / Security: Poor

Rooms: Poor

Value for Money: Poor

Carol Tubby, Registered Manager at Hargrave House responded to this review on 10 Jul 2017:

Thank you for your honest review of our service. We were unaware of these issues as you had not reported them to me, however, after our recent discussion we found that your safety concerns came about from your belief that other residents had entered your mother's room when she was at lunch. To ensure absolute peace of mind, we would lock your mother's room when she was not there.

In regards to rooms being "poor", you felt this was due to your mother not liking the colour of the wallpaper, which we agreed we will change during the next refurbishment (where she will be able to choose her own wallpaper).

Finally, in response to value for money, you felt that the charge for the room is excessive for the size. We have agreed to look to relocate your mother when a larger room becomes available. We are sorry that your views of Hargrave House are tainted in this way and we hope that what we have agreed to will help raise your opinions of our service.

Should you have such concerns in future, please do not hesitate to contact me as soon as is possible so that we may discuss them.

My mother has only been at Hargrave House for a short while but so far I am very happy with the way ALL the staff have cared for my mother & have responded to her various needs & demands. My mother adores all the carers, they are very smiley, kind & responsive, & everybody has helped her in getting through the very difficult early stages of going into a home. My mother's room is an absolute delight; the attention to detail in the decor throughout the entire home makes 100% difference; it feels a 'happy' place to walk into, & as much as is possible, much like a home.

How likely would you be to recommend Hargrave House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Had a lot of support for our mum who has been quite hard to deal with alot of the time. The home has stuck with mum even when showing some aggression at times . When I look around the home I see how clean and decorated to a very high standard . Makes you feel very relaxed when you arrive , always able to help yourself to a cup of tea . Staff are always very friendly and approachable to ask a question . The staff keep us informed if anything happens to our mum and deal with any problems .
Felt very lucky that mum was able to gain a place at the home .

How likely would you be to recommend Hargrave House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with the care home, mum is very happy here. Food is excellent, I know this because she is eating, which she did not do at her last care home.

Would be nice if my mother had a bigger room on the ground floor but I assume everyone asks for this!

How likely would you be to recommend Hargrave House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My oldest and dearest friend, who is a resident, and her family tell me they are very happy that she is in such a fine care home (as I am). The staff I have spoken to are most friendly and courteous and it is obvious that they are very fond of my friend. Thank you for looking after her who I have known since 1965 !! We are the same age! Yours most sincerely.

How likely would you be to recommend Hargrave House? Don't know

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

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