






Hargrave House is an original listed building dating back to the late 1800s, in the Jacobean style with Gothic touches, set in three acres of grounds, and with a newer purpose-built addition. It is is part of the Birchstone Care group that aspires to provide the very best residential care in beautiful hotel-style surrounds.
The care home has 58 ensuite bedrooms, with TV and Telephone points and WIFI access, and is...
Care Provided by Hargrave House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.
Contact Hargrave House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Birchstone Care
- Private Owned
Person in charge
- Shelley Sidhu (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (52)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (6)
- Couples/Companion Rooms with ensuite Wet Room (3)
Visiting
- Hargrave House welcomes visitors at any time. However, if you would like a tour, it is preferable to arrange this beforehand to ensure that a member of staff will be present to answer any questions.
Parking
- Free parking is readily available on site
Hargrave House Reviews (50)
Hargrave House has a Review Score of 9.4 (9.418) out of 10, based on 15 reviews in the last 2 years.
Over all time Hargrave House has 50 reviews.
Lovely evening, thanks to all the staff.
Shame there wasn't enough fizzy drink to go around.
Thanks for taking the time to leave us a review. We'll make sure there are more provisions for our next event.
The staff are caring, compassionate, kind and understanding. They treat each resident with respect and a willing smile.
The home itself is clean and bright with attention to making it a home from home for the residents which is especially important for those with dementia. My father found it very comfortable and the quality of the room he used was like his own.
I have recommended Hargrave House to a number of my contacts in the dementia carers group I attend and cannot praise the staff enough.
Many thanks for taking the time to leave us a review. The staff are extremely proud to receive such feedback and we are so glad that you and your family are happy with our service.
I have always found the staff to be very caring and attentive to my mother and she Is looked after extremely well. The home is very attractive, kept clean and nicely decorated.
Many thanks for taking the time to leave us your review, it is very much appreciated and we look forward to seeing you again soon.
My mother is generally contented and relaxed at Hargrave House. Good routines have been established that have helped her settle. Most staff are helpful and listen carefully to requests and needs. She enjoys the activity that occurs even if she does not fully participate. My mother appreciates the food, snacks and drinks that are provided and I am able to share valuable time with my Mum. Many thanks to those who work hard to help such vulnerable people.
Generally, the service is very good and it is very well managed. My only complaint so far is the room is fairly small and some (particular) staff can be quite short/sharp in response to my Mother's requests, although I do understand it is a difficult task.
Thank you for your honest review of our service. We were unaware of these issues as you had not reported them to me, however, after our recent discussion we found that your safety concerns came about from your belief that other residents had entered your mother's room when she was at lunch. To...
Hargrave House is a lovely place for elderly people to reside in. The cleanliness is unsurpassable, and the rooms are tastefully decorated. There is always something going on which the residents are encouraged to participate in and the staff are very helpful and kind. They take them on outings which is nice . Nothing is too much trouble for the staff to make the residents feel like they are part of a community. It makes people happy to leave members of their family there.
My mother has only been at Hargrave House for a short while but so far I am very happy with the way ALL the staff have cared for my mother & have responded to her various needs & demands. My mother adores all the carers, they are very smiley, kind & responsive, & everybody has helped her in getting through the very difficult early stages of going into a home. My mother's room is an absolute delight; the attention to detail in the decor throughout the entire home makes 100% difference; it feels a 'happy' place to walk into, & as much as is possible, much like a home.
Felt very lucky that mum was able to gain a place at the home .
Very pleased with the care home, mum is very happy here. Food is excellent, I know this because she is eating, which she did not do at her last care home.
Would be nice if my mother had a bigger room on the ground floor but I assume everyone asks for this!
My oldest and dearest friend, who is a resident, and her family tell me they are very happy that she is in such a fine care home (as I am). The staff I have spoken to are most friendly and courteous and it is obvious that they are very fond of my friend. Thank you for looking after her who I have known since 1965 !! We are the same age! Yours most sincerely.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 May 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 22 Oct 2025
It’s always with huge sadness that care homes say goodbye to residents who have passed away. This year, for the first time, Hargrave House care home in Stansted Mountfitchet, Essex,...
- 01 Sep 2025
Former members of the Armed Forces at Hargrave House care home in Stansted Mountfitchet, Essex, will benefit from enhanced person-centred care and support now that the care home has achieved...
- 14 May 2025
Residents and staff at Hargrave House care home in Stansted Mountfitchet enjoyed a sumptuous tea party to celebrate VE Day 80 and were entertained by a ukelele band, who played...
There are no upcoming events for Hargrave House.
Awards / Recognitions (3)
- 30 Oct 2025Recipient: Birchstone Care
- 27 Sep 2024Recipient: Birchstone Care
- 17 May 2024Recipient: Birchstone Care
Accreditations
There are no accreditations posted yet for Hargrave House.
Meet the Team (1)

Shelley’s journey in the care sector began at 17, aiming to gain experience in patient care for a potential career as a drama therapist. However, her passion for caregiving led her to continue in the field for 17 years.
Starting as an agency carer, Shelley steadily advanced to deputy Manager at Waterbeach Lodge through her dedicated work and experience. Her primary focus is on ensuring the daily well-being of residents, a commitment she has carried through her tenure at Waterbeach Lodge for 10 years before joining Hargrave House in March 2024 as the Manager. She is deeply dedicated to providing a safe, well-led, and responsive service to residents and their relatives, finding immense satisfaction in making a positive difference in people’s lives.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hargrave House to verify any information. View our terms and conditions. Hargrave House has an Enhanced Service -more info.