Hargrave House

Shame there wasn't enough fizzy drink to go around.

The staff are caring, compassionate, kind and understanding. They treat each resident with respect and a willing smile.

The home itself is clean and bright with attention to making it a home from home for the residents which is especially important for those with dementia. My father found it very comfortable and the quality of the room he used was like his own.

I have recommended Hargrave House to a number of my contacts in the dementia carers group I attend and cannot praise the staff enough.

I have always found the staff to be very caring and attentive to my mother and she Is looked after extremely well. The home is very attractive, kept clean and nicely decorated.

My mother is generally contented and relaxed at Hargrave House. Good routines have been established that have helped her settle. Most staff are helpful and listen carefully to requests and needs. She enjoys the activity that occurs even if she does not fully participate. My mother appreciates the food, snacks and drinks that are provided and I am able to share valuable time with my Mum. Many thanks to those who work hard to help such vulnerable people.

Generally, the service is very good and it is very well managed. My only complaint so far is the room is fairly small and some (particular) staff can be quite short/sharp in response to my Mother's requests, although I do understand it is a difficult task.

Hargrave House is a lovely place for elderly people to reside in. The cleanliness is unsurpassable, and the rooms are tastefully decorated. There is always something going on which the residents are encouraged to participate in and the staff are very helpful and kind. They take them on outings which is nice . Nothing is too much trouble for the staff to make the residents feel like they are part of a community. It makes people happy to leave members of their family there.

My mother has only been at Hargrave House for a short while but so far I am very happy with the way ALL the staff have cared for my mother & have responded to her various needs & demands. My mother adores all the carers, they are very smiley, kind & responsive, & everybody has helped her in getting through the very difficult early stages of going into a home. My mother's room is an absolute delight; the attention to detail in the decor throughout the entire home makes 100% difference; it feels a 'happy' place to walk into, & as much as is possible, much like a home.

Felt very lucky that mum was able to gain a place at the home .

Very pleased with the care home, mum is very happy here. Food is excellent, I know this because she is eating, which she did not do at her last care home.

Would be nice if my mother had a bigger room on the ground floor but I assume everyone asks for this!

My oldest and dearest friend, who is a resident, and her family tell me they are very happy that she is in such a fine care home (as I am). The staff I have spoken to are most friendly and courteous and it is obvious that they are very fond of my friend. Thank you for looking after her who I have known since 1965 !! We are the same age! Yours most sincerely.