Care Homes Owned by Birchstone Care in Suffolk

The manager, Emma, is very approachable and is always supportive.

My mum has been a resident of Nayland House for a few months new and I can honestly say that her care has been exceptional. The staff are very friendly and so helpful. The food is excellent. Mum is very happy here. I personally am pleased with the constant updates form the staff on mums welfare and doctor visits/district nurse. I would definitely recommend to anyone who is potentially looking for a residential home for a loved one.

My dad has been at Nayland House for a year and a half he has been very happy here and the staff are totally amazing. The staff ring me to keep me informed of any aspects of my dads care. Myself and my family are very happy. It feels like home which is all I can say.

My room is very nice. I like my daily walks and singing old songs. Food is good. I'm happy here.

I have lived here for some time now but I have forgotten how long. I consider this to be a very good place to live. I have an excellent room. The staff great people who really know how to care. The whole staff treat me professional care and kindness. The food is quite good and well cooked. The cleaning is top rate as is the laundry. There is a good activities service.

My mum moved in to Nayland House three months ago and we cannot praise the staff highly enough- kind, conscientious and always ready to laugh! Very comfortable accommodation. A lovely atmosphere.

The home is very nice place to live. The activities are the best. Lots of fun. Love going for walks.

Staff are friendly

As a family we cannot thank or praise Nayland House more for the exemplary care it provides for my mother. She has severe Vascular Dementia, and as a family we made the heartbreaking decision 3.5 years ago that her needs were too great to be met safely at home. We had heard nothing but positive things about Nayland House, and true to its name we remain extremely impressed at the exceptional level of care it provides. Clinical and management staff are polite, respectful and keep us fully informed about developments including weekly medical reviews. We have complete confidence that my mother is being looked after by the best possible team. We see firsthand when we visit her how happy she is, and how much she is looked after. I am a practising GP myself so am fully aware of the holistic needs required to look after complex residents such as my mother. However, I would not hesitate to recommend the Nayland House to anyone looking for a nurturing, supportive and loving home.

Nayland House care home is such a caring special place. All the staff are amazing. My mum was very happy at Nayland House.

I could not be happier. My husband has been a resident for only a few weeks we but he is happy and settled I am in awe of the staff who show residents nothing but care and love They are always smiling and can't do enough for you. The home is spotlessly clean and the welcome is always warm and frequently. Thank you to all involved, your patience and kindness means so much!

There is a varied and interesting daily activities programme which my dad enjoys participating in.

We just wanted to say since our father has been at Nayland House we do appreciate the care you offer. The line manager has been such a kind emotional support to us as a family- along with all the other carers who look after him. An example would be today the carers had him all organised dressed and ready for his dental visit which supported this to go smoothly and supported us with the social work meeting too. The social worker was really impressed with his care plan which we hope will support his longer-term stay from respite. Kind regards from all the family.

They treated my mum with great care and dignity, and when she died on the 1st of January, they did all they could to help.

Our first visit I was worried as you hear some awful things but oh my God! The top notch 200% care, love, support was utterly amazing the staff were so so lovely also gave us support. Honestly we cannot fault it at all When Dad died, they went above and beyond.

I'm very happy and satisfied with overall experience here. Beautiful old manor house. Nice room, good facilities, nice dining room. All staff very attentive (I don't really need any personal help). Activities I take part in - outdoor walks. Very thankful that I found a care home like this.

Happy place to be, I love being here.

My father stayed at Nayland House after coming out of hospital. All the staff were so caring and friendly. He had a lovely bright and very clean room. I felt very welcome when visiting Nayland House and felt my father was well looked after there.

My mother died this week, after over two years in Nayland House. We have reflected on the experience and how lucky we feel to have found this care home. Mum was not well for a while after her arrival, dementia linked to Parkinson's made her afraid and very volatile. Nayland was calm and confident and worked with the GP to find a way through. From then on Mum was happy. She socialised at meal times with a small group who became friends. She welcomed visitors but was happy when we left as well. It was wonderful to be able to enjoy visits without any feeling that we had to be protective. The team at Nayland is most unusual, they are all warm and loving, shedding tears when Mum died. The home feels calm and Mum's room was particularly airy and light. We are incredibly grateful for the loving, totally professional and expert support that gave Mum two surprisingly happy years.

My mum was at Nayland House for 20 months in the dementia unit. I visited her twice a week, every time finding her content and happy. The staff were all very friendly and professional. Always keeping me informed of any issues with Mum. Finding it very hard not to worry about Mum, the lovely staff always gave me confidence that she was safe and very well cared for. The home is light, bright, very clean and comfortable. Each room is a good size and the communal rooms are always full of residents. I was quite often there when lunch was served, which always looked and smelled lovely.