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The home specialises in elderly and dementia care for...
Care Provided by Nayland House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
We do accept social services with a top up.
These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.
Contact Nayland House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Birchstone Care
- Private Owned
Person in charge
- Lutchmee Engutsamy(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2023
- Number of floors: 1
Room Information
- Single Rooms (54)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Nayland House welcomes visitors at any time. However, if you would like a tour, it is preferable to arrange this beforehand to ensure that a member of staff will be present to answer any questions.
Parking
- Free car parking is available on site.
Nayland House Reviews (93)
Nayland House has a Review Score of 9.9 (9.890) out of 10, based on 19 reviews in the last 2 years.
Over all time Nayland House has 93 reviews.
The staff are kind and caring, keeping him comfortable. I am always informed of any medical issues. My husband really enjoys the meals. The chefs have been excellent at providing suitable food for him.
The manager, Emma, is very approachable and is always supportive.
Thank you for taking time to provide us with your feedback very much appreciated.
My mum has been a resident of Nayland House for a few months new and I can honestly say that her care has been exceptional. The staff are very friendly and so helpful. The food is excellent. Mum is very happy here. I personally am pleased with the constant updates form the staff on mums welfare and doctor visits/district nurse. I would definitely recommend to anyone who is potentially looking for a residential home for a loved one.
We appreciate you taking time to give us your feedback thank you so much.
My dad has been at Nayland House for a year and a half he has been very happy here and the staff are totally amazing. The staff ring me to keep me informed of any aspects of my dads care. Myself and my family are very happy. It feels like home which is all I can say.
Thank you, Sarah, for your kind words and wonderful feedback. We are delighted to hear that you are happy with our services.
My room is very nice. I like my daily walks and singing old songs. Food is good. I'm happy here.
Thank you for taking your time to review. We are pleased that you are happy with our home.
I have lived here for some time now but I have forgotten how long. I consider this to be a very good place to live. I have an excellent room. The staff great people who really know how to care. The whole staff treat me professional care and kindness. The food is quite good and well cooked. The cleaning is top rate as is the laundry. There is a good activities service.
My mum moved in to Nayland House three months ago and we cannot praise the staff highly enough- kind, conscientious and always ready to laugh! Very comfortable accommodation. A lovely atmosphere.
The home is very nice place to live. The activities are the best. Lots of fun. Love going for walks.
My room is very nice
Always something happening here
Staff are friendly
As a family we cannot thank or praise Nayland House more for the exemplary care it provides for my mother. She has severe Vascular Dementia, and as a family we made the heartbreaking decision 3.5 years ago that her needs were too great to be met safely at home. We had heard nothing but positive things about Nayland House, and true to its name we remain extremely impressed at the exceptional level of care it provides. Clinical and management staff are polite, respectful and keep us fully informed about developments including weekly medical reviews. We have complete confidence that my mother is being looked after by the best possible team. We see firsthand when we visit her how happy she is, and how much she is looked after. I am a practising GP myself so am fully aware of the holistic needs required to look after complex residents such as my mother. However, I would not hesitate to recommend the Nayland House to anyone looking for a nurturing, supportive and loving home.
Nayland House care home is such a caring special place. All the staff are amazing. My mum was very happy at Nayland House.
I could not be happier. My husband has been a resident for only a few weeks we but he is happy and settled I am in awe of the staff who show residents nothing but care and love They are always smiling and can't do enough for you. The home is spotlessly clean and the welcome is always warm and frequently. Thank you to all involved, your patience and kindness means so much!
The staff are polite, courteous and professional, and they readily meet my Dad's needs as and when required in a timely manner.
His room is nicely furnished and well equipped.
The premises are kept very clean and tidy.
There is a varied and interesting daily activities programme which my dad enjoys participating in.
We just wanted to say since our father has been at Nayland House we do appreciate the care you offer. The line manager has been such a kind emotional support to us as a family- along with all the other carers who look after him. An example would be today the carers had him all organised dressed and ready for his dental visit which supported this to go smoothly and supported us with the social work meeting too. The social worker was really impressed with his care plan which we hope will support his longer-term stay from respite. Kind regards from all the family.
They treated my mum with great care and dignity, and when she died on the 1st of January, they did all they could to help.
Thank you for taking the time to post this review at what I know must be a very difficult time. I really do appreciate your comments. Please accept my condolences for your loss.
Our first visit I was worried as you hear some awful things but oh my God! The top notch 200% care, love, support was utterly amazing the staff were so so lovely also gave us support. Honestly we cannot fault it at all When Dad died, they went above and beyond.
Thank you so much for your positive feedback, this review means so much to the entire team at the home.
I'm very happy and satisfied with overall experience here. Beautiful old manor house. Nice room, good facilities, nice dining room. All staff very attentive (I don't really need any personal help). Activities I take part in - outdoor walks. Very thankful that I found a care home like this.
Thank you so much for your review we are here to make your stay enjoyable and comfortable.
Happy place to be, I love being here.
Thank you for your feedback is very much appreciated by all staff.
My father stayed at Nayland House after coming out of hospital. All the staff were so caring and friendly. He had a lovely bright and very clean room. I felt very welcome when visiting Nayland House and felt my father was well looked after there.
Thank you for taking the time to share your experience in our home and to hear your positive feedback means a lot to us.
My mother died this week, after over two years in Nayland House. We have reflected on the experience and how lucky we feel to have found this care home. Mum was not well for a while after her arrival, dementia linked to Parkinson's made her afraid and very volatile. Nayland was calm and confident and worked with the GP to find a way through. From then on Mum was happy. She socialised at meal times with a small group who became friends. She welcomed visitors but was happy when we left as well. It was wonderful to be able to enjoy visits without any feeling that we had to be protective. The team at Nayland is most unusual, they are all warm and loving, shedding tears when Mum died. The home feels calm and Mum's room was particularly airy and light. We are incredibly grateful for the loving, totally professional and expert support that gave Mum two surprisingly happy years.
Please accept my condolences for your loss, and thank you for taking the time to post this review at such a difficult time for you. I am glad to hear that the Nayland team were able to support your mum to live well in the home, giving you happy memories to reflect on.
My mum was at Nayland House for 20 months in the dementia unit. I visited her twice a week, every time finding her content and happy. The staff were all very friendly and professional. Always keeping me informed of any issues with Mum. Finding it very hard not to worry about Mum, the lovely staff always gave me confidence that she was safe and very well cared for. The home is light, bright, very clean and comfortable. Each room is a good size and the communal rooms are always full of residents. I was quite often there when lunch was served, which always looked and smelled lovely.
Thank you so much for taking time to give us your feedback, it means a lot to us and we're committed to providing the best possible care for all our residents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 23 Dec 2025
Residents and staff at Nayland House care home in Colchester were thrilled to welcome a clutch of gorgeous fluffy ducklings this week that hatched at the home. Poultry breeders and...
- 18 Dec 2025
Nayland House care home embraced the festive spirit this December as residents and staff pulled on their brightest Christmas jumpers for Christmas Jumper Day, helping to raise £121.50 for the...
- 01 Sep 2025
Residents and staff at Nayland House care home, Nayland Village, Colchester, enjoyed a cake and a cuppa recently while raising money for a great cause. The Tom Bowdidge Youth Cancer...
There are no upcoming events for Nayland House.
Awards / Recognitions (4)
- 30 Oct 2025Recipient: Birchstone Care
- 27 Sep 2024Recipient: Birchstone Care
- 17 May 2024Recipient: Birchstone Care
Accreditations
There are no accreditations posted yet for Nayland House.
Meet the Team (1)

For 17 years, I have served as the Registered Manager at Nayland House. My commitment is driven by a deep passion to impact residents positively, creating an environment for their happiness.
Beyond administrative duties, my leadership focuses on guiding staff to uphold excellence in care. My managerial style, marked by enthusiasm, reflects a genuine passion throughout Nayland House.
In essence, my dedication fosters a thriving community. It’s about creating an environment where residents experience genuine care, happiness, and fulfilment. My commitment is rooted in ensuring Nayland House is a true home. I actively seek to enhance residents’ quality of life, providing a space where they receive exceptional care and feel a sense of belonging.
My commitment to excellence and residents’ well-being stands as a testament to my invaluable contribution to Nayland House. Looking forward, I remain dedicated to the ongoing journey of creating a space where residents thrive, staff are empowered, and a positive impact endures.
Frequently Asked Questions about Nayland House
What types of Care is Nayland House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Nayland House have?
There are 54 Single Rooms.
What are the Facilities & Services at Nayland House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Nayland House to the centre of Colchester?
5.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Nayland House to verify any information. View our terms and conditions. Nayland House has an Enhanced Service -more info.