Nayland House, Colchester, Suffolk
Nayland House, Colchester, Suffolk
Nayland House, Colchester, Suffolk

Nayland House, in Colchester, specialises in elderly and dementia care for older residents within a homely environment that respects personal freedoms and an active lifestyle.

The home is fully registered with the Care Quality Commission, taking the health, security and hygiene needs of residents seriously and welcoming a number of bilingual service users.

Bedrooms have their own television and phone points and are all en-suite, though good social and lounge areas make for an excellent communal atmosphere also.

Group: Larchwood Care

Person in charge: Emma Engutsamy (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Cancer Care • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): French, Polish, Romanian, Tagalog

Single Rooms: 54

Rooms with ensuite WC: 54

Weekly Charges Guide: Personal Care Single £600 – £680 (These prices are only a guideline, please contact Nayland House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Nayland House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

7 Bed Vacancies

posted 07 Jan 2018

We currently have 6 frail and elderly and 1 dementia beds. All rooms are en-suite and single. We do accept local authority rate with a top up. Fees start from £680-£700 per week

Reviews

9.6 Nayland House has a Review Score of 9.6 (9.636)

The Review Score of 9.6 (maximum of 10) for Nayland House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Nayland House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.803 for Nayland House is calculated as follows: ( (166 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 203 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Nayland House is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 9 Reviews ÷ 10.8 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Nayland House?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Nayland House

  • Resident / Service User
    7
  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

My mother is a resident at Nayland House. Her care is nothing less than exemplary. Mum has difficulties communicating and the staff take time to interact with her, show her incredible kindness and warmth and respond quickly to her changing needs. We are made to feel very welcome when we visit, whatever the time, and feel included in her care.

How likely would you be to recommend Nayland House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care that has been given to my friend since her stay at Nayland House has been more than I could have wished for her. Nothing is too much trouble. The staff are all cheerful and treat her with respect.

How likely would you be to recommend Nayland House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have only praise to bestow on the running of Nayland House. I have received excellent personal care from the staff which has enables me to relax and know that all my needs are well met.

Well done Nayland House.

How likely would you be to recommend Nayland House? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband is well-looked-after.
Well fed.
Warm and is always clean and smart as he always was.
The staff are always cheerful and friendly.
The manager and deputy are always ready to help and listen.

How likely would you be to recommend Nayland House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel safe and secure here. The staff are very supportive and kind. Food is very enjoyable. I would gladly recommend this care home.
I liked the slices of water melon and ice cream in the hot weather a thoughtful gesture.
I also enjoy the activities. I would like to have a lot of walking.

How likely would you be to recommend Nayland House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have a 96-year-old mother who has been in 'care' since 2015. The previous home closed down at 48 hours notice on 23rd December 2016.

Nayland House came to our rescue and 'assessed' her and accepted her on 24th December 2016. She has settled in so quickly, is well looked after, being happy to stay. Nothing is too much trouble and I am kept well informed.

How likely would you be to recommend Nayland House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care and attention sustained over two and a half years of my uncles stay. Well kept facilities and caring staff. It has made the last years of my uncle's life as comfortable and as pleasant as it could be given his infirmity.

How likely would you be to recommend Nayland House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative has been living here since 2013 and has been happy and very settled.
The staff have been very kind to her, which she tells me often and look after her needs well.

How likely would you be to recommend Nayland House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since coming to the care home, my health has improved a lot thanks to the care I have been receiving.

How likely would you be to recommend Nayland House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emma Engutsamy, Manager at Nayland House responded to this review on 11 May 2017:

Thank you for your comments, and positivity towards our home.

I was very impressed by this home. The Management and staff have worked hard over the last 6 years to get it to where it is now.

The Residents are very happy and contented. Staff thoughtful and caring. Very clean.

The staff go over and over the call of duty to assist residents and relatives.

I would highly recommend this home.

How likely would you be to recommend Nayland House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Everything is fine.

How likely would you be to recommend Nayland House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy here. I like the food very much, and the staff (go out of their way to help you)! Any visitors are made very welcome.

How likely would you be to recommend Nayland House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything is really good.

How likely would you be to recommend Nayland House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

What can I say, don't alter, it's wonderful here.

How likely would you be to recommend Nayland House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been extremely well looked after during his temporary stay here. The staff are very kind and friendly and respect his dignity. He really enjoys the food and there is a good selection.
His room is slightly small but adequate. The manager has been extremely helpful in answering my queries and getting the right equipment to help my husband.

How likely would you be to recommend Nayland House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Nayland House is a well appointed and well managed home; my elderly mother has been a resident since December 2008. As she approaches her 99th birthday, she is well looked after in a compassionate caring environment. Her longevity is a testament to the excellent care she receives every day.

How likely would you be to recommend Nayland House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother was a resident at Nayland House from April through until early June when she passed away. I can only highly praise the care and attention that she and we as a family received from the caring and compassionate staff. They accommodated all our wishes and more and were extremely supportive. They promptly acted when hospital care was required and nothing was ever too much trouble. I spent a lot of time at the home and only ever saw and heard a caring attitude towards the residents. All the staff worked incredibly hard and I would highly recommend Nayland House.

How likely would you be to recommend Nayland House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emma Engustsamy, Home Manager at Nayland House responded to this review on 03 Nov 2015:

Thank you for taking the time to write a review for us, we really do value the feedback we receive. At Nayland House, our team of compassionate staff are dedicated to providing the highest possible level of care to our residents and their families and we are pleased to hear your family always felt supported.

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