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The home specialises in elderly and dementia care for...
Care Provided by Nayland House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
We do accept social services with a top up.
These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.
Contact Nayland House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Birchstone Care
- Private Owned
Person in charge
- Lutchmee Engutsamy(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2023
- Number of floors: 1
Room Information
- Single Rooms (54)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Nayland House welcomes visitors at any time. However, if you would like a tour, it is preferable to arrange this beforehand to ensure that a member of staff will be present to answer any questions.
Parking
- Free car parking is available on site.
Nayland House Reviews (93)
Nayland House has a Review Score of 9.9 (9.890) out of 10, based on 19 reviews in the last 2 years.
Over all time Nayland House has 93 reviews.
I have only praise to bestow on the running of Nayland House. I have received excellent personal care from the staff which has enables me to relax and know that all my needs are well met.
Well done Nayland House.
Well fed.
Warm and is always clean and smart as he always was.
The staff are always cheerful and friendly.
The manager and deputy are always ready to help and listen.
I liked the slices of water melon and ice cream in the hot weather a thoughtful gesture.
I also enjoy the activities. I would like to have a lot of walking.
Since coming to the care home, my health has improved a lot thanks to the care I have been receiving.
Thank you for your comments, and positivity towards our home.
I have a 96-year-old mother who has been in 'care' since 2015. The previous home closed down at 48 hours notice on 23rd December 2016.
Nayland House came to our rescue and 'assessed' her and accepted her on 24th December 2016. She has settled in so quickly, is well looked after, being happy to stay. Nothing is too much trouble and I am kept well informed.
The staff have been very kind to her, which she tells me often and look after her needs well.
Excellent care and attention sustained over two and a half years of my uncles stay. Well kept facilities and caring staff. It has made the last years of my uncle's life as comfortable and as pleasant as it could be given his infirmity.
I was very impressed by this home. The Management and staff have worked hard over the last 6 years to get it to where it is now.
The Residents are very happy and contented. Staff thoughtful and caring. Very clean.
The staff go over and over the call of duty to assist residents and relatives.
I would highly recommend this home.
I am very happy here. I like the food very much, and the staff (go out of their way to help you)! Any visitors are made very welcome.
What can I say, don't alter, it's wonderful here.
Everything is really good.
His room is slightly small but adequate. The manager has been extremely helpful in answering my queries and getting the right equipment to help my husband.
Nayland House is a well appointed and well managed home; my elderly mother has been a resident since December 2008. As she approaches her 99th birthday, she is well looked after in a compassionate caring environment. Her longevity is a testament to the excellent care she receives every day.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 23 Dec 2025
Residents and staff at Nayland House care home in Colchester were thrilled to welcome a clutch of gorgeous fluffy ducklings this week that hatched at the home. Poultry breeders and...
- 18 Dec 2025
Nayland House care home embraced the festive spirit this December as residents and staff pulled on their brightest Christmas jumpers for Christmas Jumper Day, helping to raise £121.50 for the...
- 01 Sep 2025
Residents and staff at Nayland House care home, Nayland Village, Colchester, enjoyed a cake and a cuppa recently while raising money for a great cause. The Tom Bowdidge Youth Cancer...
There are no upcoming events for Nayland House.
Awards / Recognitions (4)
- 30 Oct 2025Recipient: Birchstone Care
- 27 Sep 2024Recipient: Birchstone Care
- 17 May 2024Recipient: Birchstone Care
Accreditations
There are no accreditations posted yet for Nayland House.
Meet the Team (1)

For 17 years, I have served as the Registered Manager at Nayland House. My commitment is driven by a deep passion to impact residents positively, creating an environment for their happiness.
Beyond administrative duties, my leadership focuses on guiding staff to uphold excellence in care. My managerial style, marked by enthusiasm, reflects a genuine passion throughout Nayland House.
In essence, my dedication fosters a thriving community. It’s about creating an environment where residents experience genuine care, happiness, and fulfilment. My commitment is rooted in ensuring Nayland House is a true home. I actively seek to enhance residents’ quality of life, providing a space where they receive exceptional care and feel a sense of belonging.
My commitment to excellence and residents’ well-being stands as a testament to my invaluable contribution to Nayland House. Looking forward, I remain dedicated to the ongoing journey of creating a space where residents thrive, staff are empowered, and a positive impact endures.
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