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The home specialises in elderly and dementia care for...
Care Provided by Nayland House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
We do accept social services with a top up.
These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.
Contact Nayland House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Birchstone Care
- Private Owned
Person in charge
- Lutchmee Engutsamy(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2023
- Number of floors: 1
Room Information
- Single Rooms (54)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Nayland House welcomes visitors at any time. However, if you would like a tour, it is preferable to arrange this beforehand to ensure that a member of staff will be present to answer any questions.
Parking
- Free car parking is available on site.
Nayland House Reviews (93)
Nayland House has a Review Score of 9.9 (9.890) out of 10, based on 19 reviews in the last 2 years.
Over all time Nayland House has 93 reviews.
We cannot praise the staff of this home enough for the care they gave our Mother during her 9 months stay. They always treated Mum with compassion, understanding and dignity and went over and above to deal with her condition. Families members were kept advised of any difficulties and visitors were always welcomed in a friendly manner. The home is impeccably clean and welcoming.
My father was treated very kindly and very well. Lovely home to stay at such short notice nothing was a problem to do for him. Very helpful and always caring in always.
My Mum received extremely good care whilst at Nayland House. The home was always clean and all the staff were committed and helpful. Staff always communicated when my Mum needed medical help form GP or paramedics. All of this helped with our experience during tough times for my Mum.
I feel Nayland House has really excelled these last few months and I am happy with the care my husband receives.
The manager is excellent, ensuring very high standards of care and service are provided and maintained by her staff, always friendly and approachable. Any issues are dealt with promptly to a satisfactory conclusion.
I stayed at Nayland House for 7 weeks and enjoyed my stay very much. I look forward to staying again! Food/meals were very good too. The staff are very pleasant and friendly and I look forward to seeing them all again.
I happy with all the cake that I get the staff look after me and they are very helpful and always smile and do there best.
The facilities are excellent and mum is very happy.
I feel safe and very happy. This is my home.
We found the home very welcoming. My Brother is very happy. We would not want him to be anywhere else. As soon as we walked through the doors we knew this is where he should stay and we were right.
I visited Mum on a Thursday afternoon. Firstly, I checked her room, which was very clean and tidy. I then found her joining in with a Dignity Tree activity which was very food. She was engaging in fully and seemed very happy. The staff were very good and treated Mum extremely kindly. Mum is the happiest she has been for several years and Nayland House is a perfect p[lace for her.
Thank you very much for your nice review. I will pass to all staff.
Each time I have visited I have found everybody happy, friendly and helpful. Everywhere is all ways nice, clean and tidy. A big variety of activities.
Care! Care! Care! With a capital "C"
Newspapers are brought to me regularly. The manager keeps me clean by bathing every day.
Mum has been here for about 5 years. The staff have been very pleasant and kind and that's what we want for our loved ones. Mum has settled brilliantly and is very happy.
I find this organisation tip-top. Well staffed and polite, very helpful.
Both parents were initially at Nayland House until Dad passed away. Staff are always friendly and polite, helpful and caring. Nayland is very homely and Mum loves the daily choices of menu. Mum's room is always clean and tidy. I feel very confident Mum is looked after very well.
Mum has been cared for at Nayland House for the past eight years. In this time, she has received professional care delivered with kindness and efficiency until her recent passing when we were kept informed of her condition at all times and we were treated with sympathy and kindness.
My mother is a resident at Nayland House. Her care is nothing less than exemplary. Mum has difficulties communicating and the staff take time to interact with her, show her incredible kindness and warmth and respond quickly to her changing needs. We are made to feel very welcome when we visit, whatever the time, and feel included in her care.
The care that has been given to my friend since her stay at Nayland House has been more than I could have wished for her. Nothing is too much trouble. The staff are all cheerful and treat her with respect.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 23 Dec 2025
Residents and staff at Nayland House care home in Colchester were thrilled to welcome a clutch of gorgeous fluffy ducklings this week that hatched at the home. Poultry breeders and...
- 18 Dec 2025
Nayland House care home embraced the festive spirit this December as residents and staff pulled on their brightest Christmas jumpers for Christmas Jumper Day, helping to raise £121.50 for the...
- 01 Sep 2025
Residents and staff at Nayland House care home, Nayland Village, Colchester, enjoyed a cake and a cuppa recently while raising money for a great cause. The Tom Bowdidge Youth Cancer...
There are no upcoming events for Nayland House.
Awards / Recognitions (4)
- 30 Oct 2025Recipient: Birchstone Care
- 27 Sep 2024Recipient: Birchstone Care
- 17 May 2024Recipient: Birchstone Care
Accreditations
There are no accreditations posted yet for Nayland House.
Meet the Team (1)

For 17 years, I have served as the Registered Manager at Nayland House. My commitment is driven by a deep passion to impact residents positively, creating an environment for their happiness.
Beyond administrative duties, my leadership focuses on guiding staff to uphold excellence in care. My managerial style, marked by enthusiasm, reflects a genuine passion throughout Nayland House.
In essence, my dedication fosters a thriving community. It’s about creating an environment where residents experience genuine care, happiness, and fulfilment. My commitment is rooted in ensuring Nayland House is a true home. I actively seek to enhance residents’ quality of life, providing a space where they receive exceptional care and feel a sense of belonging.
My commitment to excellence and residents’ well-being stands as a testament to my invaluable contribution to Nayland House. Looking forward, I remain dedicated to the ongoing journey of creating a space where residents thrive, staff are empowered, and a positive impact endures.
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