Nayland House

Bear Street, Nayland, Colchester CO6 4LA
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9.9 93 Reviews
  • Nayland House, Colchester
Nayland House residents enjoy a fulfilling and comfortable lifestyle, with exceptional care in beautiful surroundings. Located in the picturesque historic village of Nayland, near Colchester, the care home is elevated just off a private road in the heart of the village, enjoying a peaceful setting while remaining close to local amenities and transport links, and with stunning views of the surrounding area.

The home specialises in elderly and dementia care for older residents, with needs ranging from brief recovery to complex long-term, each receiving personalised care and support with daily living activities to help them lead a fulfilling life tailored to their abilities - whether at home or in the community. Care is delivered by well-trained, professional and compassionate staff, who treat guests like the individuals they are, and are on hand 24 hours a day.

There are 54 single en-suite rooms, of which 23 are specially designed for those with dementia, each with TV and phone points, and able to be personalised with the resident’s own furniture and decorative touches. In addition, there are a number of inviting communal spaces and gardens for residents to enjoy, with easy accessibility throughout.
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Care Provided by Nayland House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

This exclude Newspaper, hair, toiletries, Podiatrist, reflexology.
We do accept social services with a top up.
These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.

Contact Nayland House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Nayland House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Lutchmee Engutsamy (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Nayland House welcomes visitors at any time.
    However, if you would like a tour, it is preferable to arrange this beforehand to ensure that a member of staff will be present to answer any questions.

Parking

  • Free car parking is available on site.

Nayland House Reviews (93)

9.9

Nayland House has a Review Score of 9.9 (9.890) out of 10, based on 19 reviews in the last 2 years.
Over all time Nayland House has 93 reviews.

Overall Experience
  • 84
  • 9
  • 0
  • 0
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Date Published
  • 93
  • 6
  • 10
  • 19
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Reviewer Connection to Nayland House
  • 26
  • 24
  • 11
  • 9
  • 7
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 21-40
Review from G F (Husband of Resident) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care provided at Nayland House is truly commendable. Staff members are not only highly skilled, experienced and knowledgeable, but also compassionate and attentive to the needs of each resident. It is evident that they prioritise the well-being and dignity of everyone under their care.
Each time I visit Nayland House, I leave with a deep sense of gratitude knowing that my loved one is receiving exceptional care in such a supportive and nurturing environment. I would highly recommend Nayland House to anyone in search of a care home that prioritises compassion, professionalism, and resident well-being.
Reply from Emma Engutsamy, Manager at Nayland HouseThank you for taking the time to share your feedback with us. We are pleased to hear about your positive experience with our care team.
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Review from Peter M (Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really enjoy it here, it's my home. It's really fun, I'm very happy.
Reply from Emma Engutsamy, Manager at Nayland HouseThank you so much for your kind words, we're thrilled to hear that you're happy with the care provided at the care home.
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Review from Nicola D (Daughter of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have selected all the excellent ratings due to having worked in 2 care homes many years ago. From the care and support my father receives with dignity. I know he is safe and secure within this care home. Staff and management are all kind, and helpful and have the time for a chat while going about
their jobs. All the rooms are lovely, fresh and clean. I have watched while visiting my father the activities going on around us, sometimes we join in. I am always asked if I would like tea/coffee and biscuits when my father has his. The care home is more like a hotel and I wish my first experience of care work had been somewhere like this. Along with facilities, this care home is value for money.
Reply from Emma Engutsamy, Manager at Nayland HouseThank you so much for your kind and glowing review! your feedback means the world to us, we're thrilled to hear that you had a great experience.
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Review from R C (Husband of Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was only a resident and active for about two months, with a further month bedridden before her death. She settled in well and easily (being a gregarious person) and I was confident that she was confident in her surroundings and with the support she was given. She was clearly popular with the
staff, who smiled a lot for her. I can only say I am hugely grateful for the way in which she was looked after after I had been obliged to cease caring for her.
Reply from Emma Engutsamy, Manager at Nayland HouseThank you so much for taking time to give us your feedback.
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Review from Gary S (Son of Resident) published on 19 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend Nayland House care home. The hallway is very welcoming and the facilities are excellent and very clean throughout the home. The staff are very welcoming and happy to chat with you when you visit. The care they gave my mum was excellent. I can't praise the housekeeping, carers
and management highly enough for their professionalism. Sadly my mum passed away, all the staff went above and beyond to comfort and help me with my loss which I truly thank them for.
Reply from Emma Engutsamy, Manager at Nayland HouseThank you so much for taking the time to give us your feedback which is very much appreciated by all the staff.
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Review from Caroline B (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Nayland House for only a brief period but in that time she was well cared for and more importantly loved. When she sadly passed away I was blown away by all the staff's compassion and respect they showed me. They dealt with everything for me and I was glad she was there when she passed
and not in a hospital. Thank you.
Reply from Emma Engutsamy, Manager at Nayland HouseThank you for your kind words this means a lot to us, our thoughts are with you and your family at this difficult time.
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Review from Diana D (Friend of Resident) published on 23 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every week we go to visit my friend and it is such a lovely care home. The staff are really efficient and nothing is too much for them. The short while my friend has been there he seems so relaxed and happy. He seems so much more alert and he does remember doing some activities. He has dementia but
it is nice to see him being more sociable.
Reply from Emma Engutsamy, Manager at Nayland HouseThank you so much for your feedback, which is very much appreciated.
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Review from K S (Daughter-in-law of Resident) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely experience whilst visiting on a Saturday. All the residents were having their nails done and being pampered. The staff are so loving and caring and the management team are so approachable, nothing is ever too much trouble. The food smells great and the home is clean and tidy.
Reply from Emma Engutsamy, Manager at Nayland HouseThank you for taking time to give us your feedback very much appreciated.
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Review from Joan M (Resident) published on 21 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really good home. Great staff. I would recommend.
Reply from Emma Engutsamy, Manager at Nayland HouseThank you for taking time to give us your positive feedback
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Review from C B (Daughter of Resident) published on 24 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was unable to care for herself in her own home, so we made the heartbreaking decision to move her to Nayland House. We could not be happier with the care and support she has received since she moved into the home in December 2022.
Reply from Emma Engutsamy, Manager at Nayland HouseThank you so much for taking the time to give us your feedback.
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Review from Ruth F (Ex Family Member) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
He always appears to be happy and settled. His room was pleasant, clean and tidy. He has good interaction with staff members.
Reply from Emma Engutsamy, Manager at Nayland HouseThank you so much for taking time to review us on the website.
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Review from J L (Sister of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been cared for at Nayland House for 8.5 years. I have always been pleased with the management, the staff, the food, the care and most importantly her happiness.
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Review from S N (Sister of Resident) published on 25 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very happy with the stay here.
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Review from J E (Friend of Resident) published on 13 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a lovely time at Nayland House my friend was well cared for, the staff were lovely and they had a beautiful garden party for the residents and families. Thank you so much for a lovely day keep up the good work.
Reply from Emma Engutsamy, Manager at Nayland HouseThank you so much for taking time to give us a review.
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Review from Shirley G (Wife of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband's Alzheimer's causes challenging behaviour and complex needs. We as a family are so impressed with the staff and management at Nayland House. they have shown a highly professional level of care and compassion.
Reply from Emma Engutsamy, Manager at Nayland HouseThank you for taking the time to complete the review online.
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Review from Mark B (Son of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody that I have met at Nayland House caring for my mum is very friendly and seems to be the genuinely caring sort. She is in the dementia unit and I feel that she is in a safe place with her needs being well cared for 24/7.
Reply from Emma Engutsamy, Manager at Nayland HouseThank you for taking the time to review us on the website.
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Review from Kevin G (Son of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepfather has been a resident for a year now; it's the 3rd care home that he has been to. I am now satisfied that this is the place that cares for him the best to live his life with dementia.
He is always smart and shaved when I visit.
Thank you, Nayland House!
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Review from Julie D (Daughter of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum lived here for eight and a half years. She lived in a clean, cheerful and friendly environment throughout this time. I always felt she was well cared for and was in a safe place. Her room was always clean, along with her clothes, bedding etc. She had dementia and was given activities to suit
her abilities. In the few days leading to her passing, we were kept informed and she was treated with dignity and was not alone. I cannot thank the staff enough.
Reply from Emma Engutsamy, Manager at Nayland HouseThank you so much for taking time to leave us this amazing review.
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Review from J O (Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here, it's great fun.
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Review from B P (Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like it here! I like my room, it's very homely and everyone is so nice to me.
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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Nayland House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Nayland House is calculated as follows: ( (204 Excellents x 5) + (19 Goods x 4) ) ÷ 223 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Nayland House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Emma

Emma Engutsamy

Job Title: Registered Manager Joined: 2007

For 17 years, I have served as the Registered Manager at Nayland House. My commitment is driven by a deep passion to impact residents positively, creating an environment for their happiness.


Beyond administrative duties, my leadership focuses on guiding staff to uphold excellence in care. My managerial style, marked by enthusiasm, reflects a genuine passion throughout Nayland House.


In essence, my dedication fosters a thriving community. It’s about creating an environment where residents experience genuine care, happiness, and fulfilment. My commitment is rooted in ensuring Nayland House is a true home. I actively seek to enhance residents’ quality of life, providing a space where they receive exceptional care and feel a sense of belonging.


My commitment to excellence and residents’ well-being stands as a testament to my invaluable contribution to Nayland House. Looking forward, I remain dedicated to the ongoing journey of creating a space where residents thrive, staff are empowered, and a positive impact endures.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Nayland House to verify any information. View our terms and conditions. Nayland House has an Enhanced Service - more info.