Nayland House

Bear Street, Nayland, Colchester CO6 4LA
Review Us
9.9 88 Reviews
  • Nayland House, Colchester
Nayland House, in Colchester, specialises in elderly and dementia care for older residents within a homely environment that respects personal freedoms and an active lifestyle.

The home is fully registered with the Care Quality Commission, taking the health, security and hygiene needs of residents seriously and welcoming a number of bilingual service users.

Bedrooms have their own television and phone points and are all en-suite, though good social and lounge areas make for an excellent communal atmosphere also.
Show Nayland House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1450
  • Self-Funded Residential Dementia Care: £1300 – £1450
  • RESPITE Self-Funded Residential Care: £1500 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1800

This exclude Newspaper, hair, toiletries, Podiatrist, reflexology.
We do accept social services with a top up.
These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.

These prices are only a guideline, please contact Nayland House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lutchmee Engutsamy (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 1

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Nayland House welcomes visitors at any times and does not have a specific time.

Parking

  • Free car parking is available on site.

Nayland House Reviews (88)

9.9

Nayland House has a Review Score of 9.9 (9.912) out of 10, based on 20 reviews in the last 2 years.
Over all time Nayland House has 88 reviews.

Overall Experience
  • 79
  • 9
  • 0
  • 0
  • 0
Date Published
  • 88
  • 2
  • 12
  • 20
  • 68
Reviewer Connection to Nayland House
  • 24
  • 21
  • 11
  • 9
  • 7
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 41-60
Review from Caroline F (Friend of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff very helpful and considerate. The building and surroundings are very beautiful. I would definitely recommend it.
Reply from Nayland House Home Manager, Home Manager at Nayland House

Thank you very much for the feedback very much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E W (Wife of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was moved to Nayland House from hospital in the midst of the COVID pandemic. Despite the difficulty posed by these circumstances the home and staff could not have been more welcoming and supportive.
Reply from Emma, Home Manager at Nayland House

Thank you very much, we really appreciate your kind words.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M W (Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very helpful and patient with me.
The food is good and there is always a choice in meals.
Reply from Nayland House Home Manager, Home Manager at Nayland House

Thank you very much for your kind review I will inform the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Virginia D (Daughter of Resident) published on 30 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nayland Care Home provided my father with the care, support and assistance he needed for the last eighteen months of his life. The staff were warm and friendly and treated the residents with dignity, respect and affection. Thank you to the whole team, the management, office staff and carers for your
dedication and support.
Reply from Nayland House Home Manager, Home Manager at Nayland House

Thank you so much for your kind feedback I will inform the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I D (Son of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was so happy at Nayland House. Everyone was so caring and they always had time for the residents. If there were any issues, I was always contacted quickly and kept well informed. Thank you all.
Reply from Nayland House Home Manager, Home Manager at Nayland House

Thank you so much for your lovely comments and I will inform the team, during these difficult times it will mean so much to the staff feeling appreciated.
We will all miss your visits.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brian N (Brother of Resident) published on 5 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and help given to my sister were as best as it could be. I will miss the staff as they became friends.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark A (Son-in-law of Resident) published on 4 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good.
Very clean.
Caring staff.
My mother-in-law was there for three years with a debilitating degenerative disease and staff were very good; with some almost becoming friends. They really looked after her and were sensitive when needed.
Excellent welcome every time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Cheryl G (Friend of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the people at the home very pleasant, always welcoming and ready to listen to any concerns. My friend needs a stick to walk with and we do have to try and find her one every time we visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gillian M (Daughter of Resident) published on 13 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father deteriorated after a short stay in hospital. The care home were quick to provide a proper hospital bed and high tech mattress as he developed bed sores in hospital. The staff dealing with him were kind and sensitive to his needs. Gradually my father needed more and more care and they provided
this as the situation changed. I also felt well supported during this time and the staff were professional and compassionate until the end.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R F (Husband of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very, very good, no problems.
Reply from Nayland House Home Manager, Home Manager at Nayland House

Thank you so much for your nice comment, this means a lot to the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frank R (Friend of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The property is well maintained inside and out. The staff are very friendly and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol R (Niece of Resident) published on 26 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The very high standard of care given to my auntie during April 2019 - October 2019 when she was in Nayland House was outstanding. My auntie was very weak and frail following an illness. The staff team were friendly, kind, polite, compassionate, respectful, patient and professional, just as they had
been with my mum who was in Nayland House four years ago for a short time. This is why I chose Nayland House again for my auntie as I knew she would be well-cared for and without a doubt she was. The staff were always welcoming on our visits and always telephoned me with any concerns that they had regarding my auntie's health and well-being. The home was always warm, fresh, tidy and clean. I saw that the staff worked very hard caring for the residents and also to provide a homely environment. Our family cannot thank the staff enough for all their hard work and understanding right up until my auntie passed away at 93 years old. I highly recommend Nayland House.
Reply from Nayland House Home Manager, Home Manager at Nayland House

Thank you very much for your lovely comments which are very much appreciated by all the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R W (Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am satisfied with everything.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Matthew S (Grandson of Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nayland House has supported my grandfather very well through his journey with Alzheimer's disease. As his needs have changed, the staff have adapted their approach in the best ways to ensure he gets the care he needs and throughout to remain as independent as possible. The staff have shown excellent
skills and attentiveness.
As he is now at the end of his life and is now receiving palliative care. Manager and staff are fantastic.
Reply from Nayland House Home Manager, Home Manager at Nayland House

Thank you so much for your positive feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill S (Granddaughter of Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are friendly and happy. My grandfather-in-law always smiled and had a joke with the staff. He seemed very relaxed and at home here. The manager and deputy manager are extremely friendly and approachable.
Whenever we have wanted to talk to them, they have always made themselves available and supported
us extremely well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine P (Daughter of Resident) published on 21 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot praise the staff of this home enough for the care they gave our Mother during her 9 months stay. They always treated Mum with compassion, understanding and dignity and went over and above to deal with her condition. Families members were kept advised of any difficulties and visitors were
always welcomed in a friendly manner. The home is impeccably clean and welcoming.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J D (Daughter of Resident) published on 20 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was treated very kindly and very well. Lovely home to stay at such short notice nothing was a problem to do for him. Very helpful and always caring in always.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J D (Daughter of Resident) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum received extremely good care whilst at Nayland House. The home was always clean and all the staff were committed and helpful. Staff always communicated when my Mum needed medical help form GP or paramedics. All of this helped with our experience during tough times for my Mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Shirley Ann S (Wife of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel Nayland House has really excelled these last few months and I am happy with the care my husband receives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gary M (Son of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mother during her 5 years has been outstanding. Staff have shown nothing but understanding, compassion and respect, whilst always ensuring her dignity. Mum's personal hygiene and other needs have been completed to a high standard of care, always clean and very well attended, completely
being reliant on others.
The manager is excellent, ensuring very high standards of care and service are provided and maintained by her staff, always friendly and approachable. Any issues are dealt with promptly to a satisfactory conclusion.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.912)

Overview of Review Score

The Review Score of 9.9 (9.912) out of 10 for Nayland House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.912 for Nayland House is calculated as follows: ( (221 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 238 Ratings = 4.912
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Nayland House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (3)

Meet the Team (1)

Emma

Emma Engutsamy

Job Title: Registered Manager Joined: 2007

For 17 years, I have served as the Registered Manager at Nayland House. My commitment is driven by a deep passion to impact residents positively, creating an environment for their happiness.


Beyond administrative duties, my leadership focuses on guiding staff to uphold excellence in care. My managerial style, marked by enthusiasm, reflects a genuine passion throughout Nayland House.


In essence, my dedication fosters a thriving community. It’s about creating an environment where residents experience genuine care, happiness, and fulfilment. My commitment is rooted in ensuring Nayland House is a true home. I actively seek to enhance residents’ quality of life, providing a space where they receive exceptional care and feel a sense of belonging.


My commitment to excellence and residents’ well-being stands as a testament to my invaluable contribution to Nayland House. Looking forward, I remain dedicated to the ongoing journey of creating a space where residents thrive, staff are empowered, and a positive impact endures.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Nayland House to verify any information. View our terms and conditions. Nayland House has an Enhanced Service - more info.