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The home specialises in elderly and dementia care for...
Care Provided by Nayland House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 54 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
We do accept social services with a top up.
These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.
Contact Nayland House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Birchstone Care
- Private Owned
Person in charge
- Lutchmee Engutsamy(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2023
- Number of floors: 1
Room Information
- Single Rooms (54)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Nayland House welcomes visitors at any time. However, if you would like a tour, it is preferable to arrange this beforehand to ensure that a member of staff will be present to answer any questions.
Parking
- Free car parking is available on site.
Nayland House Reviews (93)
Nayland House has a Review Score of 9.9 (9.890) out of 10, based on 19 reviews in the last 2 years.
Over all time Nayland House has 93 reviews.
My sister settled very quickly into her new home, and her health improved very quickly. Both nursing care for her badly ulcerated legs and her general health, along with dementia care, her well-being has stabilised. When we last visited, bringing with us her son, who lives in Italy, we sat in the garden because it was a nice spring day. However, the seating was inadequate, and my sister's slippers were not suitable on the wet ground. However, she may not have wanted to comply! Thank you very much for your ongoing care.
In that time and during covid hes been kept safe and well.
When he had problems not only was the staffs response instant, I was kept informed of what was wrong with him and how the problems were being resolved.
I can't speak more highly of them.
Thank you so much for taking time to review us on the care home website. I will inform staff of your positive comments.
I am satisfied with the care I receive here.
Very happy with the care here and the staff.
My mum was in your care for 4 years plus up to her recent passing in May 2021. I had and she had become part of a family with wonderful caring staff who I am so grateful to. I always knew I did not need to worry about her, so a big thank you.
Thank you so much for your lovely comments, it means a lot to the staff.
I have always found the staff very helpful and considerate. The building and surroundings are very beautiful. I would definitely recommend it.
Thank you very much for the feedback very much appreciated.
My husband was moved to Nayland House from hospital in the midst of the COVID pandemic. Despite the difficulty posed by these circumstances the home and staff could not have been more welcoming and supportive.
Thank you very much, we really appreciate your kind words.
The food is good and there is always a choice in meals.
Thank you very much for your kind review I will inform the staff.
Nayland Care Home provided my father with the care, support and assistance he needed for the last eighteen months of his life. The staff were warm and friendly and treated the residents with dignity, respect and affection. Thank you to the whole team, the management, office staff and carers for your dedication and support.
Thank you so much for your kind feedback I will inform the staff.
Mum was so happy at Nayland House. Everyone was so caring and they always had time for the residents. If there were any issues, I was always contacted quickly and kept well informed. Thank you all.
We will all miss your visits.
The care and help given to my sister were as best as it could be. I will miss the staff as they became friends.
Very clean.
Caring staff.
My mother-in-law was there for three years with a debilitating degenerative disease and staff were very good; with some almost becoming friends. They really looked after her and were sensitive when needed.
Excellent welcome every time.
I find the people at the home very pleasant, always welcoming and ready to listen to any concerns. My friend needs a stick to walk with and we do have to try and find her one every time we visit.
My father deteriorated after a short stay in hospital. The care home were quick to provide a proper hospital bed and high tech mattress as he developed bed sores in hospital. The staff dealing with him were kind and sensitive to his needs. Gradually my father needed more and more care and they provided this as the situation changed. I also felt well supported during this time and the staff were professional and compassionate until the end.
Very, very good, no problems.
Thank you so much for your nice comment, this means a lot to the staff.
The property is well maintained inside and out. The staff are very friendly and caring.
The very high standard of care given to my auntie during April 2019 - October 2019 when she was in Nayland House was outstanding. My auntie was very weak and frail following an illness. The staff team were friendly, kind, polite, compassionate, respectful, patient and professional, just as they had been with my mum who was in Nayland House four years ago for a short time. This is why I chose Nayland House again for my auntie as I knew she would be well-cared for and without a doubt she was. The staff were always welcoming on our visits and always telephoned me with any concerns that they had regarding my auntie's health and well-being. The home was always warm, fresh, tidy and clean. I saw that the staff worked very hard caring for the residents and also to provide a homely environment. Our family cannot thank the staff enough for all their hard work and understanding right up until my auntie passed away at 93 years old. I highly recommend Nayland House.
Thank you very much for your lovely comments which are very much appreciated by all the staff.
I am satisfied with everything.
As he is now at the end of his life and is now receiving palliative care. Manager and staff are fantastic.
Thank you so much for your positive feedback.
Whenever we have wanted to talk to them, they have always made themselves available and supported us extremely well.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 23 Dec 2025
Residents and staff at Nayland House care home in Colchester were thrilled to welcome a clutch of gorgeous fluffy ducklings this week that hatched at the home. Poultry breeders and...
- 18 Dec 2025
Nayland House care home embraced the festive spirit this December as residents and staff pulled on their brightest Christmas jumpers for Christmas Jumper Day, helping to raise £121.50 for the...
- 01 Sep 2025
Residents and staff at Nayland House care home, Nayland Village, Colchester, enjoyed a cake and a cuppa recently while raising money for a great cause. The Tom Bowdidge Youth Cancer...
There are no upcoming events for Nayland House.
Awards / Recognitions (4)
- 30 Oct 2025Recipient: Birchstone Care
- 27 Sep 2024Recipient: Birchstone Care
- 17 May 2024Recipient: Birchstone Care
Accreditations
There are no accreditations posted yet for Nayland House.
Meet the Team (1)

For 17 years, I have served as the Registered Manager at Nayland House. My commitment is driven by a deep passion to impact residents positively, creating an environment for their happiness.
Beyond administrative duties, my leadership focuses on guiding staff to uphold excellence in care. My managerial style, marked by enthusiasm, reflects a genuine passion throughout Nayland House.
In essence, my dedication fosters a thriving community. It’s about creating an environment where residents experience genuine care, happiness, and fulfilment. My commitment is rooted in ensuring Nayland House is a true home. I actively seek to enhance residents’ quality of life, providing a space where they receive exceptional care and feel a sense of belonging.
My commitment to excellence and residents’ well-being stands as a testament to my invaluable contribution to Nayland House. Looking forward, I remain dedicated to the ongoing journey of creating a space where residents thrive, staff are empowered, and a positive impact endures.
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