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Care Home Owned by AgeCare Care Homes in Hampshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by AgeCare Care Homes in Hampshire

Only the locations & reviews in Hampshire for AgeCare Care Homes are showing below.

View the details of all 9 locations (with 542 reviews) owned by AgeCare Care Homes

AgeCare Care Homes Locations in Hampshire (1)

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1 Care Home owned by AgeCare Care Homes in Hampshire
Millway House

Amesbury Road, Weyhill, Andover SP11 8DE 

9.6 79 reviews
"Mum is very happy here the care given is exceptional and she feels safe and happy here , She always remarks how good the food is here and…"   Read all 79 reviews
Location Type Care Home

The home is situated in Weyhill 4 miles from Andover, offering excellent nursing accommodation together with the following: · High-quality care from well trained experienced staff. · Tastefully decorated bedrooms mostly with en-suite shower facilities. · Well… Read more about Millway House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 58 Rooms from £1,450 / week

AgeCare Care Homes Reviews in Hampshire (79)

9.7

AgeCare Care Homes has a Group Review Score of 9.7 (9.745) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to AgeCare Care Homes must have a Review Score.

Overall Experience
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Reviewer Connection to AgeCare Care Homes
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Review of

Millway House

from Simon B (Son of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very happy here the care given is exceptional and she feels safe and happy here , She always remarks how good the food is here and as she ran various Cafes , Restaurants and canteens in her career this is high praise indeed.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your feedback. We are delighted Mum has settled in with us and is enjoying the food. I have passed your comments to the Head Chef and her team. Best wishes Claire

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Review of

Millway House

from A T (Resident) assisted by family/friend published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I do like it here and everyone is very helpful and looks after me. After the recent fall I did not feel that the management were very concerned about my welfare. Nurses and carers were first class in helping me after my fall.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you for sharing your concerns Were truly sorry to hear that you felt unsupported after your fall - your wellbeing is very important to us. Please know that the HM and and DM checked in on you on two separate occasions, to check the as part of out ongoing commitment to your comfort and safety. The nursing team would have reviewed you care as part of our post falls process and this is all documented . However if it felt insufficient or not what you needed at this time we sincerely we will learn from your comments and share with the team.

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Review of

Millway House

from Kevin G (Son of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my Dad has received at Millway House has been of an extremely high quality. Every effort has been made to communicate effectively with him, to understand his values, likes and dislikes and favourite activities. Challenges have been met with understanding and compassion. These include his difficult
behaviour recently when staff were understandably unable to take him out, and his reluctance to shower regularly. He has been encouraged to express himself, whether verbally, or in the activities he has engaged in. It warms my heart to see him playing maracas or a tambourine, or to see his painting of a pheasant on the wall. The environment is pleasant and secure. I'm impressed at the organisational aspects of the care home, particularly the ability to share information instantaneously across all staff using electronic devices. I'm running out of space so let me end by saying 'Thank you!'
Reply from Claire Lousteau, Home Manager at Millway House

Thankyou for your positive feedback . We are delighted that dad has settled in so well with us. Your review has been shared with the team. Thank you once again for taking the time to review Millway House.

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Review of

Millway House

from B Y (Daughter-in-law of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff deliver an excellent service, always putting the resident first. Their care and attention is excellent, enabling family members to visit and then leave, knowing Mum is safe, comfortable in her environment and receiving the best care possible.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for taking the time to review Millway House. I have shared your kind feedback with the whole team . We are delighted Mum is comfortable and happy here, and as a family you are happy with her care.

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Review of

Millway House

from D S (Power of Attorney of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All residents needs are met, she is happy and settled. I like and so does she that she has been able to make her room cosy with things from home. Excellent nursing when she was taken seriously ill, medical assistance was quickly sorted. I couldn't ask for more.
Reply from Claire Lousteau, Home Manager at Millway House

Thankyou for taking the time to review Millway House.Your feed back is invaluable to us and has been shared with the team Thankyou once again.

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Review of

Millway House

from J B (Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a marvelous christmas the staff made for us residents who were unable to go home. I love the welcoming and homely feel and that the staff go out of their way to be so kind.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your kind words I am delighted you feel " at home " here. I have shared your feedback with the team

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Review of

Millway House

from Paul F (Son of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is treated with great respect and the staff are so friendly and helpful. She is staying for rehabilitation following a fall at home. Progress has been slow due to a wound on her heel which happened during her stay in hospital, but the care and attention at Millway has been second to none.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you for the feedback. I am delighted that you are happy with the care Mum is receiving . I have shared this with the team Best wishes

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Review of

Millway House

from Susan S (Daughter of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff, carers and nurses at Millway House are exceptional. Both my mother and father are now living at the home and the care they receive is superb. They appear to be getting younger! The staff is very stable - we have got to know everyone well during this first year and we really appreciate the
consistency. Everyone genuinely cares and the relationships built with residents are heartfelt and professional. Kindness exudes from everyone who works there.
The activities are varied, well thought through and carried out with such joy. I fully trust my parents health and well- being to the nurses and carers, who also communicate with us whenever needed and whenever we ask. The carers work hard and manage their workload well, yet make each resident feel special and important. They really take time to get to know each resident and think about their preferences.
The rooms and facilities are kept spotless by the efficient, friendly and kind cleaning staff.
Millway has become our family.
Reply from Sara Gallagher, Head of Care & Nursing at Millway House

Thank you so much for taking the time to post this review of the fantastic team at Millway House. I am so glad to read this - it has made my week to know that you are so happy with your parents' care!

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Review of

Millway House

from M A (Sister of Resident) published on 10 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall care at Millway House is very good. One area for improvement would be the laundry, as my sister has experienced having other people's garments left for her and items missing. Hopefully this will improve!
Selection of food could be improved. When in-house, the variety at lunchtime and evening
was very good.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your feedback with regards to services at Millway House. We are in the process of reviewing the delivery of items to residents rooms and the labelling system we use and we hope this will resolve any future issues

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Review of

Millway House

from Jane D (Daughter of Resident) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to Millway House in January 2025 and both she and I have been so impressed by the care of the staff and the facilities. All the staff, laundry, cleaning, catering, care, maintenance, nursing, activities, reception and management are friendly and approachable and will always provide
help and problem-solve. The garden is lovely and the activities are interesting. Mum was really worried about going into a home but is enjoying the company of others and has started up a scrabble club in the evenings. She particularly enjoys the cake and tells me the food is very good. Thank you for making her and my experience of this major change so comfortable.
Reply from Sara Gallagher, Operations Manager at Millway House

Thank you so much for taking the time to post your thoughts about Millway House. I am so happy that your mum's fears have been allayed and that she is now enjoying life in the home.

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Review of

Millway House

from L N (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Millway in May from another care home where we were increasingly concerned for her wellbeing - her dementia and physical decline means she's dependent for help with everyday things. The move has been life-changing for all of us. The standard of care and attention so far has been exceptional
but what lifts Millway way above the bar is its positive vibe - the whole team makes us feel we're part of a family rather than paying customers. Everyone, regardless of job role, consistently shows up as friendly, welcoming, fun, professional and invested in making Mum's world the best it can be. Mum has her dignity back and is being gently encouraged to re-engage. We no longer worry about her welfare or possessions. Nothing is too much trouble. Call buttons are reacted to quickly. Info is listened to and acted upon. Emails are answered promptly and there are regular update phone calls. Millway is living up to its high reputation and we're very happy to recommend it.
Reply from Sara Gallagher, Head of Nursing at Millway House

Thank you so much for taking the time to post your review. We really appreciate your comments, which will be shared with the whole of the Millway House team. I am so glad to hear that your experience of care at Millway House is so positive and that your mum is now able to engage with others more fully. As a relative of someone living in a care home, I fully understand the importance for relatives of being able to trust in the team.

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Review of

Millway House

from Pamela M (Daughter of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum recently had 3 weeks respite care in Millway House. From our first contact with the home, the communication was excellent. The staff who conducted the home visit chatted with Mum as well as us, not easy when your loved one is a dementia sufferer. Whenever we visited, we were given an update
on how Mum was doing and any areas of concern were highlighted. She always looked happy and cared for. We were sent the activities planner and menu by e-mail every week. The range of activities was excellent, and the activities co-ordinator spent a lot of time getting to know Mum on her first day there.
There are plenty of places where you can sit and have a coffee and chat when you visit.
Wonderful carers. Millway House ticked every box for us.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for taking the time to review Millway House. We are delighted that Mum felt settled here and that you were happy with her care. I have shared your response with the care team. Best wishes

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Review of

Millway House

from Ian H (Son of Resident) published on 20 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Millway House for 18 months now after a fall at home and a stroke while recovering in hospital. She has no mobility as a result but she is well cared for and we got a special wheelchair which enables the staff to move her out of her room and she has her own favourite chair
from home too. She is well attended to and cared for.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you for taking the time to review Millway House. I have shared your feedback with the team. Best wishes.

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Review of

Millway House

from S S (Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Red button non-effective. 3 times lately I have had to attend to myself after toilet use with much difficulty and pain. Little attention given to me at 104 years old. I do not use emergency red button except when really needed. No response from carer. No senior people in charge of each floor. Nobody
about at night, all presumably not needed to answer red button!
Reply from Claire Lousteau, Home Manager at Millway House

Thank you for taking the time to bring this to my attention. I am very sorry to hear about your experience. I have chatted with you to resolve your concerns and you have confirmed that you are happy with your care.

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Review of

Millway House

from Anna M (Daughter of Resident) published on 13 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was at Millway House for three weeks of respite care in July while I went away for a short break. Mum was very happy while she was there and I felt happy to leave her with the wonderful staff who took great care of her. This was mum's second time at Millway and she was happier in her room on
the ground floor with access to the patio area than she had been the first time she'd stayed on the second floor. I think she liked being closer to where all the activities take place.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your review of Millway House. We are delighted Mum enjoyed her stay with us and I have shared your review with the team. We look forward to seeing her again.

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Review of

Millway House

from Judy H (Sister of Resident) published on 1 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister has been a resident for 18 months. She is unable to walk and cannot get out of bed due to extreme pain. It seems she cannot leave her room - are the doors not wide enough for her bed? Are there no lifts large enough for her bed? She might have liked to be pushed down to the sitting room or
garden to see other people. She was always very sociable before. As it is, she has no other residents to talk to - she would enjoy a game of Scrabble for example.
Having said that, she has never suggested she would enjoy leaving her room - that is only my idea!
Whenever I visit she is always clean and tidy (as is her room) and there are no unpleasant smells, despite her incontinence.
The staff are all very polite and generally cheerful.
I am very happy that she is being looked after extremely well.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your lovely feedback about the care of your sister at Millway House. This has been shared with the team. Best wishes.

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Review of

Millway House

from Kerry S (Daughter of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having worked in the care sector for many years, I can't fault the care provided to Dad. Staff are compassionate and treat everyone with respect and dignity. Communication is excellent and everyone is accommodating. To hear Dad say 'I'm safe and if I want anything I just use my buzzer' is all the reassurance
I need.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for taking the time to complete a review for us. Thank you for your kind words. I have shared this with the team. Feedback enables us to continue to improve our services and we are delighted that Dad is happy living here.

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Review of

Millway House

from Stephanie G (Sister of Resident) published on 9 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always feel a homely and warm atmosphere when visiting Millway House. My relative is quite a long-term resident, and over her time at Millway, a high standard of professionalism and care has persisted throughout. As a relative I feel confident that my family member is in safe hands at Millway House.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you very much for your kind review of Millway House. We are so pleased that you feel that this is a homely, warm and safe home. I have shared your comments with all the team who strive to meet those values each day. Thank you.

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Review of

Millway House

from Rick N (Son of Resident) published on 9 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Millway House provides the perfect setting for my mother's care - she has quite advanced dementia and they cope with all her nursing, mental health and pastoral needs with compassion, care and understanding.
They are always more than happy to discuss her needs and tailor things accordingly.
As a family
we are so very happy with Mum spending her later years at Millway - it really is her 'happy place'.
Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for the positive feedback. I have shared this with the team and we are delighted that Millway House is mum's "happy place".

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Review of

Millway House

from Vikki A (Daughter of Resident) published on 12 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been at Millway House for three and a half years. I cannot fault the care he has, given that he is not the easiest of their guests! He is treated with care, dignity and patience. The staff are always helpful and work well together. I go in almost every day at various times and speak with
many of the residents there - very few have any complaints! My mum was only there eight months before she died (COVID) and adored it. Every picture I have of her is one big smile or laugh.
Reply from Sara Gallagher, Operations Manager and Head of Nursing at Millway House

Thank you for taking the time to review Millway House. Your positive comments about the home are fantastic to read - it is lovely for the team to know that they are appreciated!

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Awards / Recognitions (2)

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