Care Homes Owned by Birchstone Care in Hampshire

Mum and Dad both moved here Jan 2025 and have rooms next to each other, so they can spend time together. I can't fault this care home. Mum and dad are safe, clean and well fed. Staff are well skilled and genuinely seem to care. Activities seem fun and varied. I'm greeted with a smile from everybody from reception, management, nursing and the care staff. All of my concerns are answered promptly and I'm kept informed of everything from medication changes to minor or major incidents. Both mum and dad say they are happy here.

Despite a few teething problems at the start Millway House has listened to us taken on board feedback and made changes. Mum is particularly vulnerable as she has expressive dysphasia as part of her Alzheimer's do is unable to ask for things or show her emotions / preferences. I feel confident mum is safe and well cared for with opportunities to be involved / present for any activities taking place.

My Step-Dad became a resident on 24th June 2026 and I couldn't be happier! Every single member of staff are so friendly and helpful and the care given to my Step-Dad is Wonderful. Communication is amazing, always keeping me updated (even on the broken dishwasher)! Puts my mind at rest that my family member is being so well cared for. Thank you!

A great effort is made to provide communal activities, but time is still spent on meeting an individual's needs.

We also feel part of the Millway family. Over the three years we have been delighted at the stability of staff. The turnover is practically zero and all staff seem very happy to be there. Lots of thought is put into everything, from activities to the details in the residents personal rooms. Communication is excellent, with regular calls from nurses and easy and quick contact when we need it. There are lovely welcoming spaces to bring visitors to both in the house and the beautiful garden. Friends and relatives of mum and da,d are made welcome. Christmas is amazing, with mum and dad feeling like they are hosting us as we dine together. We love Millway!!

We visited the home before my mum went there my wife and myself could not be leave how nice it was .very clean and all the staff were so friendly. Mum moved in strate from hospital she has the start of dementia. She has settled well all the starf are so good with her can't find anything to complain about she happy and well looked after.

We are very happy to see mother happy , settled and improving in herself since being there

My mother has only just started in the care home (1 week), but so far we have felt very welcomed and looked after. As a family we feel that a huge weight has been lifted of our shoulders knowing she is safe and getting looked after well and the fact she is smiling much more now is testament to that! We have visited the home every day bar one and on every visit we have been welcomed and felt very easy during our visit. Everything is explained to us and we have been kept informed well about all that happens with my mum. Looks like we chose the right place!

Our Father moved into Millway House in January 2026 and has received incredible care from the day he arrived. He has been made to feel welcome, has been encouraged to join activities and has settled in his new home very quickly. Day to day medical care has been outstanding and a couple of emergency situations were dealt with in a very professional and calm manner. His room is kept spotlessly clean, the laundry service is excellent and the food is always of a very good standard. It gives our family great peace of mind to know my father is safe and secure in such a caring environment.

Residents are well cared for and supported as their individual needs require. There is a good programme of weekly and daily activities and residents are encouraged to participate, including trips away from Millway. The family always leave Millway knowing that Mum is in very good hands and the homely atmosphere contributes to this feeling of care, socially, medically and emotionally.

my mother moved to millway house in january and is enjoying that there is company and activites every day mum seems happy and content which is a great weight of of our minds the staff are always very caring and helpful

The carers do a great job I hope they are appreciated by the management team

I would highly recommend Millway House as a next step on a loved one's journey when or if it became necessary.

My wife has been in two care homes. The first was in a grand building that looked very good but the staff didn't care much. By contrast Millway House may look a little worn here and there but the staff are excellent. They really care for her. I have watched them having enormous patience with some difficult residents. That is what makes a good home. Don't look at the fabric - look at the staff. On occasion communication with me could be better but I always know my wife is being taken care of. I could not submit this without rating food and drink but I cannot honestly give a rating for food as I have only ever had three meals at Millway.

Communication from the staff is second to none. They know who you are when you visit and who you are visiting. They always ensure that the residents are happy and they are well cared for. My mum has settled in very well and I'm confident that she is happy living at Millway House.

All staff have been extremely caring towards all the residents. I can't comment on the food (not having seen or eaten it) but I hear good reports of it. Residents always have drinks available and are encouraged to drink. Medical care very good. Can't comment on value for money yet as funded by NHS so far.

Millway House is an excellent care home. The staff are caring and attentive to the needs of the residents and work hard to maintain an excellent quality of care. The home is well maintained and Is in excellent decorative order with very comfortable furniture for the residents. The residents have many activities for them to take part in if they wish to, and also trips out for those who are fit and well enough. There are also many excellent and talented entertainers who visit on a regular basis. The kitchen provide a varied and excellent menu for the residents. I am very happy with the care my Father has received over the 5 years he has resided at Millway Nursing Home.

Well done Millway keep shining

Overall care staff are very friendly. My mum does moan about the standard of food but I think that's more that she is quite frustrated at being in a home.

My Mum has now been living in Millway house for nearly a year. She is much happier and less lonely than she was at home. She is well looked after by staff and feels cared for. There seems to be a low staff turnover (always the sign of a good place to work) and many have been there quite some time. The staff are always friendly and caring. The Manager Claire is very approachable and Jo on the reception desk is always smiley and really helpful. My Mum enjoys the food and there is plenty to eat! The activities are varied and Sarah and her team work hard to ensure there are interesting things to do. My Mum has her nails done each week and very much likes the weekly church service by a local vicar/curate in the home. The communication with families is good and I receive regular phone calls from the nurses asking for feedback about Mums care. Millway House looks good and always smells nice and clean. I would say it's a really good home.