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Care Home Owned by Birchstone Care in Hampshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Birchstone Care in Hampshire

Only the locations & reviews in Hampshire for Birchstone Care are showing below.

View the details of all 9 locations (with 578 reviews) owned by Birchstone Care

Birchstone Care Locations in Hampshire (1)

 - Browse 1 Care Home owned by Birchstone Care in Hampshire
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Millway House
Amesbury Road, Weyhill, Andover SP11 8DE 
9.7 91 reviews
Millway House, Andover, Hampshire
"Both of my parents reside in Millway and we are all delighted with the excellent care and medical attention they receive. The atmosphere is…"   Read all 91 reviews
  • from £1,450 / week
  • 58 Rooms
Location Type Care Home

Millway House is a former large family home, set in its own extensive grounds, and located in Weyhill, 4 miles from Andover. Previously belonging to the Hartigan, then the Balding families, the house ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Birchstone Care Reviews in Hampshire (91)

9.7

Birchstone Care has a Group Review Score of 9.7 (9.677) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Birchstone Care must have a Review Score.

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Review of

Millway House

from Susan S (Daughter of Resident) published on 26 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents reside in Millway and we are all delighted with the excellent care and medical attention they receive. The atmosphere is very happy and feels like home. Our experience is 100% kindness. Both parents regard the carers as good friends as they and all the staff take time to engage, laugh
and chat with such genuine care.
We also feel part of the Millway family. Over the three years we have been delighted at the stability of staff. The turnover is practically zero and all staff seem very happy to be there. Lots of thought is put into everything, from activities to the details in the residents personal rooms. Communication is excellent, with regular calls from nurses and easy and quick contact when we need it. There are lovely welcoming spaces to bring visitors to both in the house and the beautiful garden. Friends and relatives of mum and da,d are made welcome. Christmas is amazing, with mum and dad feeling like they are hosting us as we dine together. We love Millway!!
Reply from Claire Lousteau, Home Manager at Millway HouseThank you so much for your incredibly kind and thoughtful wordsit truly means the world to us.
We are absolutely delighted to hear how happy your parents are at Millway and that they feel so at home. Its especially wonderful to know that they have built such meaningful friendships with our carers, as creating genuine connections is at the heart of everything we do.
Your comments about our team, the atmosphere, and the little details we put into daily life and special occasions like Christmas are so appreciated. We are very proud of our staff and the caring, supportive environment they create every day.
Its lovely to hear that you feel part of the Millway family toothat is exactly what we strive for, not just for our residents but for their loved ones as well.
Thank you again for taking the time to share your experience. It means a great deal to all of us.
With warmest regards,
The Millway Team
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Review of

Millway House

from Steve A (Son of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited the home before my mum went there my wife and myself could not be leave how nice it was .very clean and all the staff were so friendly. Mum moved in strate from hospital she has the start of dementia. She has settled well all the starf are so good with her can't find anything to complain
about she happy and well looked after.
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Review of

Millway House

from T S (Daughter-in-law of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother-in-law has been at millway since January and has settled amazingly well . She has been well looked after and her needs met . When we visit she always seem settled well dressed and showered (which she never liked previously!).
The carers appear to know her well and accommodate her likes /
dislikes, with both her care needs and smaller details which are important to our mother .
The carers are always friendly and help us enjoy our visit .
Millway is a lovely , calm setting with good nutritious food .
We are very happy to see mother happy , settled and improving in herself since being there
Reply from Claire Lousteau, Home Manager at Millway HouseThank you very much for taking the time to share your kind feedback.
We are delighted to hear that your mother-in-law has settled so well since joining Millway in January and that she is happy, comfortable, and continuing to improve. It is especially reassuring to know that her needs are being met with such care and attention, and that our team has taken the time to understand her individual preferences, likes, and dislikes.
Your comments about her presentation, personal care, and wellbeing are greatly appreciated, particularly knowing that she is comfortable with routines she may not have previously enjoyed. We are also pleased that you feel welcomed during your visits and that our carers help make those moments enjoyable and relaxed for you as a family.
Creating a calm, supportive environment with nutritious food and compassionate, person-centred care is at the heart of what we do.
Thank you again for your trust
Kind regards Claire Lousteau
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Review of

Millway House

from Glyn C (Son of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has only just started in the care home (1 week), but so far we have felt very welcomed and looked after. As a family we feel that a huge weight has been lifted of our shoulders knowing she is safe and getting looked after well and the fact she is smiling much more now is testament to that!
We have visited the home every day bar one and on every visit we have been welcomed and felt very easy during our visit. Everything is explained to us and we have been kept informed well about all that happens with my mum. Looks like we chose the right place!
Reply from Claire Lousteau, Home Manager at Millway HouseWe are delighted to hear that your mother's first week with us has been such a positive experience and that both she and your family have felt so welcomed and supported. Knowing that she is settling in well, feeling safe, and smiling more is incredibly important to us and truly rewarding for our team.
We are also pleased that you have felt comfortable during your visits and that communication has been clear and reassuring.
Thank you for placing your trust in us at such an important time. We look forward to continuing to support your mother and your family, and to ensuring she receives the highest standard of care .
Kind Regards
Claire Lousteau
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Review of

Millway House

from N T (Son of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Father moved into Millway House in January 2026 and has received incredible care from the day he arrived. He has been made to feel welcome, has been encouraged to join activities and has settled in his new home very quickly. Day to day medical care has been outstanding and a couple of emergency
situations were dealt with in a very professional and calm manner. His room is kept spotlessly clean, the laundry service is excellent and the food is always of a very good standard. It gives our family great peace of mind to know my father is safe and secure in such a caring environment.
Reply from Claire Lousteau, Home Manager at Millway HouseWe are delighted to hear that your father has settled so well at Millway House and that his experience from the very first day has been a positive one. It is especially reassuring to know that he has felt welcomed and supported to make Millway House his home.
Your kind comments regarding the standard of medical care, the professional handling of emergency situations, and the cleanliness of his room are greatly appreciated and will be shared with the whole team.
Most importantly, we are grateful to know that our care provides your family with peace of mind.
Thank you once again for your trust and for sharing your experience.
Kind Regards Claire Lousteau
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Review of

Millway House

from Paul Y (Son of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Residents are well cared for and supported as their individual needs require. There is a good programme of weekly and daily activities and residents are encouraged to participate, including trips away from Millway. The family always leave Millway knowing that Mum is in very good hands and the homely
atmosphere contributes to this feeling of care, socially, medically and emotionally.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you for your kind and thoughtful feedback. We are delighted to hear that you feel your mum is well cared for and supported in line with her individual needs. It is especially rewarding to know that our activities programme and trips are valued and that our homely environment provides reassurance to both residents and their families. Your comments about the social, medical, and emotional care reflect the commitment of our team, and we truly appreciate you taking the time to share your experience.
kind Regards Claire Lousteau
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Review of

Millway House

from M P (Daughter of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
my mother moved to millway house in january and is enjoying that there is company and activites every day mum seems happy and content which is a great weight of of our minds the staff are always very caring and helpful
Reply from Claire Lousteau, Home Manager at Millway HouseThank you very much for taking the time to share your kind feedback with us. We are delighted to hear that your mother has settled so well at Millway House and is enjoying the company and daily activities.
Best wishes Claire Lousteau
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Review of

Millway House

from Stephanie G (Sister of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Millway House has offered a real home-from-home experience. The management team are competent, professional and approachable, and this extends to all the staff in their varied roles. The atmosphere in the home is one of comfort and calmness, and there is a clear emphasis on kindness and empathy.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you for taking the time to provide feedback to us. We are delighted your sister is settled, and you are pleased with the care. I have your words with the team. We really appreciate the feedback. Best wishes Claire
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Review of

Millway House

from Jan K (Daughter of Resident) published on 8 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Millway House is a lovely clean bright carehome
Carers cleaners and the laundry lady and cooks work very hard
My mum is well cared for even though due to Dementia shes very difficult
Communication is good and any concerns are swiftly acted upon
The carers do a great job I hope they are appreciated
by the management team
Reply from Claire Lousteau, Home Manager at Millway HouseThank you so much for taking the time to share these kind words. It truly means a great deal to us. We are delighted to hear that your mum feels well cared for and that our home feels clean, bright, and welcoming.
Our team works hard every single day, and I want you to know that they are deeply valued and appreciated. I am very proud of the compassion and dedication they show, especially when supporting residents with more complex needs.
We are also pleased that you feel communication is strong and that any concerns are acted on swiftly - this is something we prioritise
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Review of

Millway House

from Elizabeth H (Daughter of Resident) published on 29 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff present as calm and efficient. Communication is excellent, thorough and informative.
The setting is homely, comfortable and brilliantly clean.
The grounds are well maintained which creates a wonderful outside space for residents - weather permitting.
The activities programme is accessible
for most and respectful in nature to the needs of residents.
I would highly recommend Millway House as a next step on a loved one's journey when or if it became necessary.
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Review of

Millway House

from John F (Husband of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in two care homes. The first was in a grand building that looked very good but the staff didn't care much. By contrast Millway House may look a little worn here and there but the staff are excellent. They really care for her. I have watched them having enormous patience with some
difficult residents. That is what makes a good home. Don't look at the fabric - look at the staff. On occasion communication with me could be better but I always know my wife is being taken care of. I could not submit this without rating food and drink but I cannot honestly give a rating for food as I have only ever had three meals at Millway.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you, for your thoughtful feedback. We are pleased to hear that you feel our staff provide compassionate and attentive care to your wife.
We appreciate your comment regarding communication and will continue to work on strengthening this aspect of our service. Please feel free to contact me directly if you ever require further updates or support.
Thank you again for your trust in Millway House.
Claire Lousteau
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Review of

Millway House

from Anna M (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Communication from the staff is second to none. They know who you are when you visit and who you are visiting. They always ensure that the residents are happy and they are well cared for. My mum has settled in very well and I'm confident that she is happy living at Millway House.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you very much for taking the time to leave such a positive review. We're delighted to hear that you feel well supported by our team and that communication has been clear and consistent during your mum's transition into Millway House.
It's wonderful to know that she has settled in well and that you feel confident she is happy here - this is exactly the experience we strive to provide for every family.
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Review of

Millway House

from Heather P (Wife of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been positive.
All staff have been extremely caring towards all the residents. I can't comment on the food (not having seen or eaten it) but I hear good reports of it. Residents always have drinks available and are encouraged to drink. Medical care very good. Can't comment on value
for money yet as funded by NHS so far.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you for your kind feedback. We really appreciate you sharing your experience. It's lovely to hear that you have found our team to be caring and attentive, and that you feel reassured by the support and medical care your loved one is receiving. We are pleased to know hydration and day-to-day wellbeing are being well supported, and we hope you will have more opportunities to experience our meals and wider services as time goes on.
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Review of

Millway House

from L W (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Millway House is an excellent care home. The staff are caring and attentive to the needs of the residents and work hard to maintain an excellent quality of care. The home is well maintained and Is in excellent decorative order with very comfortable furniture for the residents. The residents have many
activities for them to take part in if they wish to, and also trips out for those who are fit and well enough. There are also many excellent and talented entertainers who visit on a regular basis. The kitchen provide a varied and excellent menu for the residents. I am very happy with the care my Father has received over the 5 years he has resided at Millway Nursing Home.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you so much for your lovely review and for sharing your father's experience over the past five years. We are incredibly pleased to hear that you have found our care, environment, and activities to be of such a high standard. Our team takes great pride in maintaining a welcoming home with meaningful opportunities for residents to enjoy day-to-day life.
Your feedback is truly appreciated and will be shared with the whole team. It means a great deal to all of us.
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Review of

Millway House

from S H (Friend of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review is long overdue and there are no months that shine more than others.
The care team are exactly that and encompass a cohort of individuals who work together to provide a safe, warm and comfortable place for unique individuals to call their home.
The Millway team are exactly that, working
together to offer discerning and individual care to each wonderful resident.
The home is immaculate. The care from the nurses and health care team is gentle, nurturing and kind. The catering team offer a varied and often bespoke menu that encourages people to enjoy each meal.
The ladies that look after the residents laundry do this with care and kindness. The maintainance team always busy approachable and dependable.
We find unsung heroes in many walks in life and Millway house is no exception to this.
Well done Millway keep shining
Reply from Claire Lousteau, Home Manager at Millway HouseThank you so much for your thoughtful and heartfelt review. We're delighted to hear that our team's dedication to creating a safe, warm, and comfortable home shines through in every aspect of care. Each member of our team, from nursing and health care to catering, laundry, and maintenance, takes pride in making Millway House a special place for our residents. Your kind words mean the world to us and motivate us to keep delivering the highest standard of care. Thank you for recognising our unsung heroes!
Claire
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Review of

Millway House

from J G (Son of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent facilities and good standard of care from the staff. Disappointed with the management approach to family in resolving outstanding debt issues.
Overall care staff are very friendly. My mum does moan about the standard of food but I think that's more that she is quite frustrated at being in
a home.
Reply from Sara Gallagher, Director of Care & Nursing at Millway HouseThank you for your review - we will pass on your positive comments regarding the care and support provided to your mum at Millway to the whole team. We appreciate your understanding of the difficult financial environment that all businesses are currently operating within, and the importance of receiving fees for provision of our services in a timely manner.
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Review of

Millway House

from J D (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has now been living in Millway house for nearly a year. She is much happier and less lonely than she was at home. She is well looked after by staff and feels cared for. There seems to be a low staff turnover (always the sign of a good place to work) and many have been there quite some time.
The staff are always friendly and caring. The Manager Claire is very approachable and Jo on the reception desk is always smiley and really helpful. My Mum enjoys the food and there is plenty to eat! The activities are varied and Sarah and her team work hard to ensure there are interesting things to do. My Mum has her nails done each week and very much likes the weekly church service by a local vicar/curate in the home. The communication with families is good and I receive regular phone calls from the nurses asking for feedback about Mums care. Millway House looks good and always smells nice and clean. I would say it's a really good home.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you for you wonderful feedback about Mums care at Millway House. We are delighted that mum seems happier and that you are happy with the service. I have shared your review with the whole team. Once again thank you for taking the time to give us feedback. Claire Lousteau
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Review of

Millway House

from Patricia C (Daughter of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Without exception the staff at Millway House were very professional, caring and attentive to my mother over her two year stay with them.
The activities offered were second to none. She joined in with so many of them.
The Nursing Home was spotless. The food very varied and nutritious.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you Patricia for taking the time to review the home . It was our pleasure to care for your mother. I have shared your kind review with the team at Millway House
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Review of

Millway House

from Judy H (Sister of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is always clean and tidy despite being bedridden and incontinent. The home always appears clean and tidy with no smell. All the staff are cheerful and helpful.
Our family thanks it's lucky stars.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you for taking the time to complete a review for us at Mill Way House. I have shared this with the team. Best wishes Claire
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Review of

Millway House

from D P (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am pleased with Millway House for the way they are caring for my Dad.
He seems happier and has gained weight since being admitted.
All the staff are very efficient in every aspect of care.
Very reassuring to know that medical staff are on sight.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you very much for taking the time to complete a review D We appreciate your kind words and this has been shred with the team
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Awards / Recognitions (3)

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