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Care Home Owned by Birchstone Care in Hampshire

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Birchstone Care in Hampshire

Only the locations & reviews in Hampshire for Birchstone Care are showing below.

View the details of all 9 locations (with 568 reviews) owned by Birchstone Care

Birchstone Care Locations in Hampshire (1)

 - Browse 1 Care Home owned by Birchstone Care in Hampshire
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Millway House
Amesbury Road, Weyhill, Andover SP11 8DE 
9.7 85 reviews
Millway House, Andover, Hampshire
"All staff present as calm and efficient. Communication is excellent, thorough and informative. The setting is homely, comfortable and…"   Read all 85 reviews
  • from £1,450 / week
  • 58 Rooms
Location Type Care Home

Millway House is a former large family home, set in its own extensive grounds, and located in Weyhill, 4 miles from Andover. Previously belonging to the Hartigan, then the Balding families, the house ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Birchstone Care Reviews in Hampshire (85)

9.7

Birchstone Care has a Group Review Score of 9.7 (9.694) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Birchstone Care must have a Review Score.

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Review of

Millway House

from Elizabeth H (Daughter of Resident) published on 29 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff present as calm and efficient. Communication is excellent, thorough and informative.
The setting is homely, comfortable and brilliantly clean.
The grounds are well maintained which creates a wonderful outside space for residents - weather permitting.
The activities programme is accessible
for most and respectful in nature to the needs of residents.
I would highly recommend Millway House as a next step on a loved one's journey when or if it became necessary.
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Review of

Millway House

from John F (Husband of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in two care homes. The first was in a grand building that looked very good but the staff didn't care much. By contrast Millway House may look a little worn here and there but the staff are excellent. They really care for her. I have watched them having enormous patience with some
difficult residents. That is what makes a good home. Don't look at the fabric - look at the staff. On occasion communication with me could be better but I always know my wife is being taken care of. I could not submit this without rating food and drink but I cannot honestly give a rating for food as I have only ever had three meals at Millway.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you, for your thoughtful feedback. We are pleased to hear that you feel our staff provide compassionate and attentive care to your wife.
We appreciate your comment regarding communication and will continue to work on strengthening this aspect of our service. Please feel free to contact me directly if you ever require further updates or support.
Thank you again for your trust in Millway House.
Claire Lousteau
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Review of

Millway House

from Anna M (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Communication from the staff is second to none. They know who you are when you visit and who you are visiting. They always ensure that the residents are happy and they are well cared for. My mum has settled in very well and I'm confident that she is happy living at Millway House.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you very much for taking the time to leave such a positive review. We're delighted to hear that you feel well supported by our team and that communication has been clear and consistent during your mum's transition into Millway House.
It's wonderful to know that she has settled in well and that you feel confident she is happy here - this is exactly the experience we strive to provide for every family.
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Review of

Millway House

from Heather P (Wife of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been positive.
All staff have been extremely caring towards all the residents. I can't comment on the food (not having seen or eaten it) but I hear good reports of it. Residents always have drinks available and are encouraged to drink. Medical care very good. Can't comment on value
for money yet as funded by NHS so far.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you for your kind feedback. We really appreciate you sharing your experience. It's lovely to hear that you have found our team to be caring and attentive, and that you feel reassured by the support and medical care your loved one is receiving. We are pleased to know hydration and day-to-day wellbeing are being well supported, and we hope you will have more opportunities to experience our meals and wider services as time goes on.
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Review of

Millway House

from L W (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Millway House is an excellent care home. The staff are caring and attentive to the needs of the residents and work hard to maintain an excellent quality of care. The home is well maintained and Is in excellent decorative order with very comfortable furniture for the residents. The residents have many
activities for them to take part in if they wish to, and also trips out for those who are fit and well enough. There are also many excellent and talented entertainers who visit on a regular basis. The kitchen provide a varied and excellent menu for the residents. I am very happy with the care my Father has received over the 5 years he has resided at Millway Nursing Home.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you so much for your lovely review and for sharing your father's experience over the past five years. We are incredibly pleased to hear that you have found our care, environment, and activities to be of such a high standard. Our team takes great pride in maintaining a welcoming home with meaningful opportunities for residents to enjoy day-to-day life.
Your feedback is truly appreciated and will be shared with the whole team. It means a great deal to all of us.
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Review of

Millway House

from S H (Friend of Resident) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This review is long overdue and there are no months that shine more than others.
The care team are exactly that and encompass a cohort of individuals who work together to provide a safe, warm and comfortable place for unique individuals to call their home.
The Millway team are exactly that, working
together to offer discerning and individual care to each wonderful resident.
The home is immaculate. The care from the nurses and health care team is gentle, nurturing and kind. The catering team offer a varied and often bespoke menu that encourages people to enjoy each meal.
The ladies that look after the residents laundry do this with care and kindness. The maintainance team always busy approachable and dependable.
We find unsung heroes in many walks in life and Millway house is no exception to this.
Well done Millway keep shining
Reply from Claire Lousteau, Home Manager at Millway HouseThank you so much for your thoughtful and heartfelt review. We're delighted to hear that our team's dedication to creating a safe, warm, and comfortable home shines through in every aspect of care. Each member of our team, from nursing and health care to catering, laundry, and maintenance, takes pride in making Millway House a special place for our residents. Your kind words mean the world to us and motivate us to keep delivering the highest standard of care. Thank you for recognising our unsung heroes!
Claire
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Review of

Millway House

from J G (Son of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent facilities and good standard of care from the staff. Disappointed with the management approach to family in resolving outstanding debt issues.
Overall care staff are very friendly. My mum does moan about the standard of food but I think that's more that she is quite frustrated at being in
a home.
Reply from Sara Gallagher, Director of Care & Nursing at Millway HouseThank you for your review - we will pass on your positive comments regarding the care and support provided to your mum at Millway to the whole team. We appreciate your understanding of the difficult financial environment that all businesses are currently operating within, and the importance of receiving fees for provision of our services in a timely manner.
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Review of

Millway House

from J D (Daughter of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has now been living in Millway house for nearly a year. She is much happier and less lonely than she was at home. She is well looked after by staff and feels cared for. There seems to be a low staff turnover (always the sign of a good place to work) and many have been there quite some time.
The staff are always friendly and caring. The Manager Claire is very approachable and Jo on the reception desk is always smiley and really helpful. My Mum enjoys the food and there is plenty to eat! The activities are varied and Sarah and her team work hard to ensure there are interesting things to do. My Mum has her nails done each week and very much likes the weekly church service by a local vicar/curate in the home. The communication with families is good and I receive regular phone calls from the nurses asking for feedback about Mums care. Millway House looks good and always smells nice and clean. I would say it's a really good home.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you for you wonderful feedback about Mums care at Millway House. We are delighted that mum seems happier and that you are happy with the service. I have shared your review with the whole team. Once again thank you for taking the time to give us feedback. Claire Lousteau
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Review of

Millway House

from S G (Sister of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is a long-term resident at Millway House, Weyhill, Andover. The current manager is the third in our experience during the time of my sister's residency. Millway has never lost its home-from-home appeal. The staff have been well selected in our view and are always a pleasure to deal with, whatever
their role may be. The home is kept clean and tidy, although there are signs of wear, and the single lift is very occasionally out of commission. Family members are always communicated with in a timely and polite manner.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you for your review. We very much appreciate you taking the time to review the service .I have shared the comments with the team.
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Review of

Millway House

from Patricia C (Daughter of Resident) published on 7 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Without exception the staff at Millway House were very professional, caring and attentive to my mother over her two year stay with them.
The activities offered were second to none. She joined in with so many of them.
The Nursing Home was spotless. The food very varied and nutritious.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you Patricia for taking the time to review the home . It was our pleasure to care for your mother. I have shared your kind review with the team at Millway House
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Review of

Millway House

from Judy H (Sister of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is always clean and tidy despite being bedridden and incontinent. The home always appears clean and tidy with no smell. All the staff are cheerful and helpful.
Our family thanks it's lucky stars.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you for taking the time to complete a review for us at Mill Way House. I have shared this with the team. Best wishes Claire
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Review of

Millway House

from D P (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am pleased with Millway House for the way they are caring for my Dad.
He seems happier and has gained weight since being admitted.
All the staff are very efficient in every aspect of care.
Very reassuring to know that medical staff are on sight.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you very much for taking the time to complete a review D We appreciate your kind words and this has been shred with the team
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Review of

Millway House

from Jan K (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely,bright,clean,welcoming care home,grounds as a first impression are a credit to the gardener
Carers are lovely,friendly and pleasant
The activity programme is varied,theres always something going on
My mum is well cared for Im very happy this gives me piece of mind
Thank you
Reply from Claire Lousteau, Home Manager at Millway HouseThank you so much for taking the time to write a review for us . Your kind words have been shared with our gardener and the home team.
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Review of

Millway House

from Simon B (Son of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very happy here the care given is exceptional and she feels safe and happy here , She always remarks how good the food is here and as she ran various Cafes , Restaurants and canteens in her career this is high praise indeed.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you for your feedback. We are delighted Mum has settled in with us and is enjoying the food. I have passed your comments to the Head Chef and her team. Best wishes Claire
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Review of

Millway House

from A T (Resident) assisted by family/friend published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I do like it here and everyone is very helpful and looks after me. After the recent fall I did not feel that the management were very concerned about my welfare. Nurses and carers were first class in helping me after my fall.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you for sharing your concerns Were truly sorry to hear that you felt unsupported after your fall - your wellbeing is very important to us. Please know that the HM and and DM checked in on you on two separate occasions, to check the as part of out ongoing commitment to your comfort and safety. The nursing team would have reviewed you care as part of our post falls process and this is all documented . However if it felt insufficient or not what you needed at this time we sincerely we will learn from your comments and share with the team.
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Review of

Millway House

from Kevin G (Son of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my Dad has received at Millway House has been of an extremely high quality. Every effort has been made to communicate effectively with him, to understand his values, likes and dislikes and favourite activities. Challenges have been met with understanding and compassion. These include his difficult
behaviour recently when staff were understandably unable to take him out, and his reluctance to shower regularly. He has been encouraged to express himself, whether verbally, or in the activities he has engaged in. It warms my heart to see him playing maracas or a tambourine, or to see his painting of a pheasant on the wall. The environment is pleasant and secure. I'm impressed at the organisational aspects of the care home, particularly the ability to share information instantaneously across all staff using electronic devices. I'm running out of space so let me end by saying 'Thank you!'
Reply from Claire Lousteau, Home Manager at Millway HouseThankyou for your positive feedback . We are delighted that dad has settled in so well with us. Your review has been shared with the team. Thank you once again for taking the time to review Millway House.
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Review of

Millway House

from B Y (Daughter-in-law of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff deliver an excellent service, always putting the resident first. Their care and attention is excellent, enabling family members to visit and then leave, knowing Mum is safe, comfortable in her environment and receiving the best care possible.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you so much for taking the time to review Millway House. I have shared your kind feedback with the whole team . We are delighted Mum is comfortable and happy here, and as a family you are happy with her care.
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Review of

Millway House

from D S (Power of Attorney of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All residents needs are met, she is happy and settled. I like and so does she that she has been able to make her room cosy with things from home. Excellent nursing when she was taken seriously ill, medical assistance was quickly sorted. I couldn't ask for more.
Reply from Claire Lousteau, Home Manager at Millway HouseThankyou for taking the time to review Millway House.Your feed back is invaluable to us and has been shared with the team Thankyou once again.
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Review of

Millway House

from J B (Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a marvelous christmas the staff made for us residents who were unable to go home. I love the welcoming and homely feel and that the staff go out of their way to be so kind.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you for your kind words I am delighted you feel " at home " here. I have shared your feedback with the team
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Review of

Millway House

from Paul F (Son of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is treated with great respect and the staff are so friendly and helpful. She is staying for rehabilitation following a fall at home. Progress has been slow due to a wound on her heel which happened during her stay in hospital, but the care and attention at Millway has been second to none.
Reply from Claire Lousteau, Home Manager at Millway HouseThank you for the feedback. I am delighted that you are happy with the care Mum is receiving . I have shared this with the team Best wishes
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Awards / Recognitions (3)

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