Woodbury Manor

I hope this email finds you well. I wanted to express my heartfelt gratitude for your lovely comment. It truly warms our hearts to hear that every time you visit our home, you feel more reassured that your mum is in the right place. Our team prides itself on being friendly, welcoming, and caring, so it is wonderful to know that their efforts are being recognised. We take great pride in maintaining excellent facilities and ensuring that our home and surrounding gardens are exceptionally well-kept. It is fantastic to hear that you appreciate our dedication to providing a stimulating and interesting environment for our residents through a variety of activities. Your recommendation means the world to us, and it is our pleasure to provide the best possible care and support to your mum and all our residents. Thank you once again for your kind words and for taking the time to share your positive experiences with us.

Thank you for taking the time to share your experience at Woodbury Manor.We are truly sorry for your loss and send our deepest condolences to you and your family again. It means a lot to hear that our team was able to support your mother with kindness and care throughout her stay, especially during her final days.We understand how important it is to create a welcoming and homely environment, and we are grateful that you were supported and involved in your mum's care. Your words are a testament to the dedication of our staff, and we will be sure to share your feedback with them.

Thank you so much for your kind and thoughtful review. We are truly grateful for your feedback and pleased to hear that you and your family feel reassured and happy with the care your mum is receiving. Our dedicated team works tirelessly to create a calm, warm and nurturing environment where residents feel safe, happy and engaged. It's wonderful to know that this effort is being reflected in your experience. Your words of encouragement mean a lot to us and I will share this with the team, who will be inspired to know their hard work and compassion are making a positive difference. Thank you once again for taking the time to share your experience.

Thank you so much for your heartfelt and thoughtful feedback. On behalf of the entire team at Woodbury Manor, I want to express our deepest condolences for the loss of your mother. It was an honour and privilege to care for her during her time with us, and we are touched by your kind words. We also appreciate your understanding that while no place can be perfect, we are committed to continuous improvement. It's encouraging to hear that our open-door policy and responsiveness to feedback helped ensure that your concerns were addressed along the way. Once again, thank you for your feedback, and for trusting us with your mother's care over the years.

Thank you for your heartfelt review and for sharing your experience with us. We are deeply touched by your kind words and honoured to have been part of your nan's journey. It was a privilege to care for her, and we're so pleased to know that she felt comfortable and loved during her time with us. Your nan's memory will forever remain special to us, and we extend our deepest condolences to you and your family. We are grateful for your recommendation and will continue to do our very best for all our residents and their families. Thank you once again for your trust and support.

Thank you so much for your review. We really appreciate your comments, and it is lovely for staff in the home to read this very positive feedback about their team.

Thank you for your heartfelt review. We are deeply sorry for your loss and sincerely appreciate your kind words. We are incredibly proud of our team's dedication to providing compassionate care, particularly for residents with dementia. Your mum's happiness and feeling of Woodbury Manor being her home means the world to us. We strive to provide a nurturing environment where residents feel safe, valued, and supported, and it's clear from your words that we achieved that for your mum. Knowing that she felt content and cherished here is the highest praise we could receive. Your mum's memory will continue to inspire us to provide the best care possible for all our residents.

Thank you for sharing your positive experience at our Family Barbecue in our beautiful garden. We're delighted you enjoyed the live music, food, drinks, and children's activities. It's heartwarming to hear that our staff's happiness in hosting these events was evident, and we appreciate your recognition of their efforts to ensure residents had a memorable day. Building connections among residents, families, and friends is important to us, and we're glad you had the opportunity to meet others. We're truly grateful for your kind words, especially for our hard-working Activity Coordinators, who contribute greatly to our residents' enjoyment. Looking forward to more enjoyable moments together in the future.

Thank you for your heartwarming feedback about Woodbury Manor. We are delighted to hear that your family had a wonderful time at our barbecue event, and we appreciate your kind words about your auntie's care since her arrival in January. It's great to know that you feel relaxed during your visits and that our staff work seamlessly as a team while attending to residents' individual needs. We are especially grateful for the positive feedback regarding our manager and the entire staff. Your encouragement motivates us to maintain our high standards of care and support.

Thank you for taking the time to leave us a review. We are absolutely delighted with your comments and so very happy that your mother has settled in well and that you are content with our service. We all look forward to seeing you soon.

Thank you for taking the time to leave us a review and your praise of our staff, however clearly we are disappointed with your comments. In terms of communication, we will ask the manager to liaise with you directly on this but please rest assured now that we are coming out of the pandemic we will be able to reinstate our relative meetings which we feel really help with general communication around the home. In terms of activities in the dementia wing, we find that difficult to understand as we have a very large and varied activity program throughout the day in both the residential and dementia wings (which can be evidenced from the posts on social media) - therefore perhaps you have not seen this first hand which can happen should your normal visits be more in the evening than during the day. However, as you have raised this as a concern we will again ask the manager to speak to you in this regard to see how we can improve. Thanks again for your review, we hope to improve on this.

Thank you for sharing your positive experience with Woodbury Manor. We are thrilled to hear that your mother has settled in well and has built a lovely rapport with the team. It is great to hear that her welfare is of the utmost importance to the staff and that any issues are discussed with the family. We are glad to hear that the assurance this gives you as a family is immeasurable. We will continue to strive to provide the best care for our residents. Thank you for your kind words and support.

Thank you for taking the time to leave us a review, the staff and management are extremely grateful for your praise and positive feedback. It was an honour to care for your brother during his stay with us and we all wish you and your family well in the future.

Thank you for taking the time to leave us a review, we're absolutely delighted with your comments and we're both proud and privileged to have been given the opportunity to care for your mother. Wishing you and your family all the best for the future.