Bullsmoor Lodge

35/49 Bullsmoor Lane, Enfield EN3 6TE

Bullsmoor Lodge is part of the Scimitar Group which aims to provide luxury care which meets the highest standards of residents.

Every bedroom has en-suite facilities, a private telephone, television and emergency call system.

The home is located close to Waltham Cross main shopping centre and is a short walk away.

There is also a large garden where residents can enjoy sitting on the patio and lawn when it is lovely weather.

Group: Scimitar Care Hotels plc

Person in charge: Pauline Hardy (Manager)

Local Authority / Social Services: London Borough of Enfield Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 42

Shared Rooms: 3

Rooms with ensuite WC: 45

Weekly Charges Guide: Personal Care Single from £850 (These prices are only a guideline, please contact Bullsmoor Lodge to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Bullsmoor Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Bullsmoor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Bullsmoor Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.567 for Bullsmoor Lodge is calculated as follows: ( (72 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 120 Ratings = 4.567

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bullsmoor Lodge is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 10 Reviews ÷ 9.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Bullsmoor Lodge has a Review Score of 9.6 (9.567) from 10 Reviews


Average Ratings

  • Excellent
    8
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bullsmoor Lodge?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bullsmoor Lodge

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

First impression when entering the home, very warm homely feeling. Staff welcoming and eager to help with anything. Carers are very supportive of residents making sure their needs are met in a very caring way they also interact with residents on a daily basis and any concerns are dealt with in a very professional way by the management team. Health issues are dealt with quickly by nursing staff. My mum is settling in well and being looked after very well. Overall I am very pleased that I chose Bullsmoor Lodge Care Home over others I visited.

How likely would you be to recommend Bullsmoor Lodge? Extremely Likely

Overall Standard

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Average Rating:   4.6 out of 5

Luke Sargeant, Operations Director at Bullsmoor Lodge responded to this review on 11 Apr 2018:

Many thanks for taking the time to leave your review. The management and staff are extremely proud to receive such praise. Thank you again and we hope to continue to provide you and your family with similar satisfaction in the future.

My mum moved into Bullsmoor Lodge over two years ago but with the help of the management and staff she settled in very well. Obviously, there were a couple of occasions when the enormity of the situation affected her and this was only to be expected. The home is bright and cheerful and well appointed and bedrooms can be personalised as you wish.
Entertainment is provided several days a week and there is a varied choice of menu.
I would say Bullsmoor Lodge's biggest asset is the staff who treat all residents with care and dignity and I am more than happy for my mum to be in their care.

How likely would you be to recommend Bullsmoor Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

Luke Sargeant, Operations Director at Bullsmoor Lodge responded to this review on 10 Apr 2018:

Thank you for taking the time to leave us your review. The staff and management are extremely appreciative of your kind words and we are glad that your mum has settled in well and that you are happy with the care that is delivered.

Mum has been a resident for 2 years now. I am extremely happy with the home, the staff work hard and are very caring to all the residents and nothing is too much trouble. The menu choice is very varied and caters for everyone’s needs at the home. It is homemade and fresh and my mum always clears her plate.
I love spending time at Bullsmoor and I have got to know the staff very well as built up nice relationships with them. The home is always clean and smells fresh and has recently had some great renovations done. I would happily become a resident myself later in life.

The bedrooms are decorated lovely and feel very homely. My mum is very happy at Bullsmoor and I wouldn’t change a thing.

How likely would you be to recommend Bullsmoor Lodge? Extremely Likely

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Average Rating:   5 out of 5

Luke Sargeant, Operations Director at Bullsmoor Lodge responded to this review on 03 Apr 2018:

Thank you for your kind words, the team at Bullsmoor are thrilled to receive them.

So happy with the service the Home provides, my Nan loves the staff and we enjoy spending time there on a regular basis.

How likely would you be to recommend Bullsmoor Lodge? Extremely Likely

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Average Rating:   5 out of 5

Luke Sargeant, Operations Director at Bullsmoor Lodge responded to this review on 03 Apr 2018:

Thank you for your kind words, we are so happy that your Nan, as well as you and your family, are happy with our service.

Good and friendly atmosphere. Very pleasant rooms. Caring staff. Very nice garden. Acknowledging this is not one to one care, there are occasional problems of a minor nature, normally dealt with efficiently by management.

How likely would you be to recommend Bullsmoor Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

My aunt and uncle are well looked after and have been very happy at Bullsmoor Lodge over the past year. The property is clean and kept running efficiently. My only concern is the size of the room my aunt and uncle currently have as this is not really a full-size double room.

How likely would you be to recommend Bullsmoor Lodge? Likely

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Average Rating:   4.1 out of 5

Angela Dickson, Registered manager at Bullsmoor Lodge responded to this review on 19 Jul 2017:

Dear Peter, thank you for your feedback. As discussed, we are actively looking to arrange a move within the home to a more suitable room once it becomes available. Unfortunately the room that your Aunt and Uncle reside in was the only room unoccupied when they moved in. I am hopeful that when the alternative room becomes available it will provide a much larger area for them. Should you wish to discuss this further, please do not hesitate to contact me directly.

I am very happy with Bullsmor Lodge my mum has settled in well and seems happy now. I can go in any time of the day and am always happy with what I see. My mum especially loves the entertainment and the music sessions.

How likely would you be to recommend Bullsmoor Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

After visiting many care homes for my elderly mother, Bullsmoor Lodge proved to be the best. It is purpose built with 2 lifts which many did not have. Rooms are well equipped with en-suite with toilet and wash basin. There are bathrooms on all floors. They have alarms in the bedroom and bathroom and my mother has a sensor mat at the side of her bed to alert staff as she is prone to getting up during the night. The home is well equipped for elderly and disabled residents. There is a large garden at the back which is well used during the summer. Residents have a good choice of meals which are freshly cooked on the premises. All the staff are friendly and welcoming to visitors and I feel residents are treated as family by staff. A hairdresser visits every week and a doctor, chiropodist, optician and dentist visit regularly. On a personal note, Bullsmoor Lodge has given me peace of mind that my mother is being well cared for.

How likely would you be to recommend Bullsmoor Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Nothing but praise to say about Bullsmoor Lodge. Staff and their genuine kindness and care are wonderful to residents and their families. Visitors are always made welcome and their questions whenever possible are answered and requests dealt with.

How likely would you be to recommend Bullsmoor Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

The home is clean, tidy and a friendly atmosphere. Staff appeared focus and attentive to residents needs. The atmosphere was relaxed and derived of background noise. Would have been nice to have some background music in the garden.

How likely would you be to recommend Bullsmoor Lodge? Extremely Likely

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Average Rating:   4.1 out of 5

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