Bullsmoor Lodge

I have been visiting a friend in Bullsmoor Lodge on a regular basis for a couple of years. It is a lovely, homely place. The staff are very caring and seem to work very hard trying to cater to all the needs of the residents. The managers have high standards and the place always seems to have a nice vibe. The food always looks delicious and the residents seem to enjoy their meals. 10/10.

My mother was a resident at Bullsmoor Lodge for only a short 7 months during which time she only had praise for all the staff and the care she received. When in her last 3 weeks she was diagnosed with a terminal condition, I witnessed first hand the care she had always praised, and the speed and professional way an end of life care plan was brought in and instigated by the staff, who nothing was ever too much trouble for. All the staff were also very thoughtful and supportive of all of us the family.

Caring staff. The home is clean and tidy especially individual rooms. It always smells fresh when entering the home. There is background music most of the time which gives a homely feel to the home. Medical problems are always dealt with quickly with family being informed as soon as possible. Overall I am very happy that my mum is being looked after in Bullsmoor Lodge.

They also keep me informed of any changes that need to be made regarding her care.

Mum became a resident in Bullsmoor Lodge during September 2019. The first impression of the home is welcoming, clean and bright. Mum's room is newly decorated and on the ground floor near to all she needs. Staff from management to helpers are all dedicated to providing a caring environment for the residents. I am particularly impressed with the regular medical check-ups and visits from the GP.

Whenever we visit my sister-in-law, she is always happy, stimulated and well cared for. Bullsmoor Lodge is always clean and fresh with very well presented furniture and facilities. There is a great variety of activities and staff are always encouraging, warm and friendly. Nothing is too much trouble. Bullsmoor Lodge is a wonderful place to be, whether you are a resident or a visitor.

Very pleasant atmosphere, extremely hospitable, friendly and helpful staff. Great to see my sister so happy and content.

I am very impressed with the care, love and cleanliness of this home. The carers and managers give more than 100% of their love to the residents. My mother-in-law loves being there, after 5 months is very settled and now calls it home. I have been to care homes where the smell is really bad, and the rooms are dirty, this is not the case with Bullsmoor.

She is relaxed and joins in with the activities organised by the staff. The home has a relaxed and informal atmosphere generated by staff. Although relaxed, the staff are very thorough and attentive. Mother-in-law is relaxed and says she is happy there though sometimes talks about going home but this is to her childhood home.

The room was very comfortable and the staff very warm and friendly. Everyone had meals together which encouraged poeple to chat. My stay was short due to an operation but was made to feel very welcome.

The Home is generally well run with good management and my Mother is happy there. It is, however, let down by a lack of communication e.g some staff were not told that my mother is a vegetarian and this still happens despite her making this clear. In addition, staff are sometimes very rushed and do not give my Mother the time that she needs. Some staff are very friendly whilst others, unfortunately, are less so.

The home is friendly and the residents are treated in a kind caring way.

A good level of cleanliness and staff always engage well with the residents, the quality of and the variety of food is good, staff are always proactive in getting residents to drink fluids and there is always the offer of tea or coffee for visitors, management work hard to provide a variety entertainment for residents.

My grandmother has lived at Bullsmoor Lodge for over twenty years. The staff have always been very caring and the staff turnover is very low, which has meant my grandmother has a very positive relationship with staff. Our whole family have always been very pleased with all aspects of her care.

The needs my mother receives are met with kindness, dignity, and respect. The care she receives is professionally assessed and provided, specifically tailor made to her. Her care is well documented, and communicated to me. The staff are friendly, thoughtful and caring.

I would recommend Bullsmoor Lodge without hesitation.

We have been using Bullsmoor Lodge for 4 years now when we put my mother into Respite. They are friendly people who take good care of the elderly. It is a lovely clean property decorated to a high standard. We always feel confident leaving her there knowing she is well cared for.

My mum has been a resident in Bullsmoor Lodge for several years and I am pleased to report I still have confidence and complete peace of mind knowing that she is cared for with kindness and dignity. I am a regular visitor to the home, am always made welcome and any issues I may have regarding mum are dealt with promptly. I think the 'jewels in the crown' of Bullsmoor Lodge are the staff, I couldn't ask for better people to look after my mum.

We are very happy with the care our mother receives. We are kept updated and informed with any changes, we can drop in any time and can always speak to staff.

The staff, as far as I have seen are very helpful and friendly and do their best to maintain the happiness and well being of the residence. The management of the home is also to be commended. I can only go by what I have seen, but it would be nice if fresh fruit ie peaches, grapes, strawberries are offered to residents. Also the choice of a slice of mature cheddar and freshly cut bread, instead of pre-cut.