Waterbeach Lodge

Ely Road, Waterbeach, Cambridge CB25 9NW

Waterbeach Lodge is organised with a luxury care environment in mind. Carers want older people to feel relaxed and secure in warm and peaceful surroundings, while having any personal care needs looked after.

An individual care plan is set up to suit each resident, tailored to their personal wishes and suiting privacy and dignity.

An activities programme supports good emotional health, with access to interests and hobbies, freshly prepared cuisine and family and friends made to feel welcome.

Group: Scimitar Care Hotels plc

Person in charge: Beverley Murray (Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 46

Rooms with ensuite WC: 46

Weekly Charges Guide: Personal Care Single from £850 (These prices are only a guideline, please contact Waterbeach Lodge to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Waterbeach Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Waterbeach Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Waterbeach Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.653 for Waterbeach Lodge is calculated as follows: ( (66 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 95 Ratings = 4.653

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.652 Points relating to the number of positive Reviews for Waterbeach Lodge is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 6 Reviews ÷ 9.2 Target = 0.652

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Waterbeach Lodge has a Review Score of 9.3 (9.305) from 8 Reviews


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Waterbeach Lodge?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Waterbeach Lodge

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    1

This is a very well managed operation with high morale among the workers. This leads to a high standard of attention and care to meet the individual needs of residents. The home is very beautifully appointed, more like a luxury hotel and furthermore is in a historic building with real character. All this leads to a high-value experience for residents.

How likely would you be to recommend Waterbeach Lodge? Extremely Likely

Overall Standard

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Average Rating:   4.7 out of 5

Luke Sargeant, Operations Director at Waterbeach Lodge responded to this review on 17 Apr 2018:

Thank you for taking the time to leave your review of our service. The manager and staff would like to extend their thanks for the recognition of their hard work and are extremely proud to know that it is appreciated. In regards to activities, we have appointed new personnel in this area and we hope that you see a dramatic improvement in the near future.

We have found the staff very kind to my mother-in-law and living there has helped her gain her self-confidence and improve her general mood as she was quite depressed and anxious after the recent death of her husband. The general atmosphere is very friendly and there seems to be quite a community feel to the place where my mother-in-law has made some good friends in the time she has been there.

How likely would you be to recommend Waterbeach Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

My mother was extremely reluctant to move into residential care, but changing care needs, following major surgery, meant it was an inevitable step. My sister and I had researched and visited a number of care homes locally and both agreed that Waterbeach Lodge was our first choice for communal and personal facilities, location and general feel.
In the six months my mother has been at Waterbeach Lodge she has made friends, received not only excellent care but also friendship from the care team. She has been involved in varied activities each week and has been taken out on trips despite her lack of mobility. She feels safe and secure and the loneliness she felt when living on her own is no longer an issue. If she is ill, the doctor is called immediately, she has visits from the chiropodist, optician, mobile library etc and has her hair done in the in-house salon every week. She has been encouraged to continue with hobbies and start new ones.

How likely would you be to recommend Waterbeach Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

My mother has been very well cared for and feels safe here. Although quite a difficult resident, she has always been treated with respect and dignity, and the staff go out of their way to support her when she is frustrated at the way her life has turned out. I have never visited without the staff have knowing where she is and what she is doing, so I am happy in the knowledge that she has the best care available for her current state.

How likely would you be to recommend Waterbeach Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

Overall the standard of care at Waterbeach Lodge is very good. It is evident from the investment that has gone into the care hotel that the owners want to offer high-quality care. It is lead by a very good Care Manager and supported by a good team of friendly and caring staff. The accommodation is of a high standard and is clean throughout.

My mother has used Waterbeach Lodge for respite care since 2014 and more recently has gone into permanent care there. Waterbeach Lodge offers residential care and dementia care on The Willows. There is a good ratio of staff to residents on The Willows to give more one to one care.

The transition from respite resident to permanent resident was made very smoothly. The staff made the whole process go with ease and helped me through a difficult process between going from care at home to permanent residential care.

I highly recommend Waterbeach Lodge for respite and residential care.

How likely would you be to recommend Waterbeach Lodge? Extremely Likely

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Average Rating:   4.4 out of 5

The staff are always very kind and everyone seems well cared for. The top floor, where mum has been moved to, is well thought out. Except for the problem of the heat which is unacceptable in my opinion. And also the location makes it hard for residents with reduced mobility, like mum, to get taken out on the veranda or garden with ease.

How likely would you be to recommend Waterbeach Lodge? Likely

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Average Rating:   4 out of 5

My Mother has been a resident for 18 months. Her room is excellent and the care she receives matches it. Could not praise the management and staff too highly. They take a very personal care of their residents and make the effort to have regular visits from entertainers.

How likely would you be to recommend Waterbeach Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

I found the home and staff to be very helpful. They went out of their way to try to accommodate a family member at very short notice.
The rooms were very nice, as is the rest of the care home.
All of the staff Ii spoke too or had anything to do with were very caring and helpful.
This is always a very tense and stressful time, but it was a smooth process with all the help from the staff.

The manager always answered all questions asked and went above and beyond what I would expect.

I would highly recommend this care hotel to anyone looking for care for one of their loved ones. There is a lovely atmosphere when you walk in and this never seems to change.

Thank you for your care and compassion.

How likely would you be to recommend Waterbeach Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

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