Waterbeach Lodge

Ely Road, Waterbeach, Cambridge CB25 9NW
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9.7 43 Reviews
  • Waterbeach Lodge, Cambridge
Waterbeach Lodge is organised with a luxury care environment in mind. Carers want older people to feel relaxed and secure in warm and peaceful surroundings, while having any personal care needs looked after.

An individual care plan is set up to suit each resident, tailored to their personal wishes and suiting privacy and dignity.

An activities programme supports good emotional health, with access to interests and hobbies, freshly prepared cuisine and family and friends made to feel welcome.
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Care Provided by Waterbeach Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1450
  • Self-Funded Residential Dementia Care: £1300 – £1450
  • RESPITE Self-Funded Residential Care: £1500 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1800

These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.

These prices are only a guideline, please contact Waterbeach Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Lynn Ward (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (46)

Visiting

  • Visitors welcome at all times, however there are protected meal times from 12:45 - 14:00 &
    17:30 - 18:30

Parking

  • Free car parking is available on site.

Waterbeach Lodge Reviews (43)

9.7

Waterbeach Lodge has a Review Score of 9.7 (9.729) out of 10, based on 17 reviews in the last 2 years.
Over all time Waterbeach Lodge has 43 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Waterbeach Lodge
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Total of 43, showing 21-40
Review from John H (Son of Resident) published on 17 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Waterbeach Lodge is a wonderfully caring and compassionate place. My father was immediately cared for as a family member. The whole team contributed which created a holistic and excellent level of care. I could not speak more highly of the care home.
Reply from Luke Sargeant, Operations Director at Waterbeach Lodge
Many thanks for taking the time to leave us a review, your feedback is very important to us and more so the management and staff are delighted to receive such praise. We all look forward to seeing…read more
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Review from B S (Daughter of Resident) published on 16 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident at Waterbeach Lodge for the past two years. I have always found the staff and management to be excellent. During the pandemic, the staff worked extremely hard to ensure residents were kept safe.
Reply from Luke Sargeant, Operations Director at Waterbeach Lodge
Thank you for taking the time to leave us a review. Your comments are so very much appreciated by the management and staff at Waterbeach Lodge and we are very proud that you have chosen us to care for…read more
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Review from Andrew P (Brother-in-law of Resident) published on 1 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother-in-law lived at Waterbeach Lodge from August 2017 to November 2021. His dementia got ever worse and his care needs were ever more demanding. He received exemplary care throughout, right until the end. Thank you to the manager and every one of your caring colleagues.
Reply from Luke Sargeant, Operations Director at Waterbeach Lodge
Thank you for taking the time to leave us a review, your comments are very much appreciated by all the staff and management and it was an honour to support your brother-in-law who will be sadly…read more
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Review from J C (Daughter of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are always so patient, caring and kind. The home is clean and the food is very good. Entertainment takes place regularly. Staff are approachable and friendly. Very happy I chose this home for mum. She has been a resident for 2 1/2 years.
Reply from Luke Sargeant, Operations Director at Waterbeach Lodge
Many thanks for taking the time to leave us a review, the management and staff are delighted with your comments.
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Review from C B (Son of Resident) published on 22 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum’s been resident on the 2nd-floor Dementia Unit (The Willows) for over two years, reassuringly settling very quickly due to ambience, friendly, caring and warming nature of all staff. Mum has made numerous new friends, is never alone and reassuringly, there is always a member of staff close at hand,
monitoring and ensuring mum is safe, in a safe environment and being cared for 24/7. Medication is arranged by the home and is administered by trained staff. An entertainment’s coordinator arranges daily activities for all residents. Layout, colour themes and sensory nature of the Dementia Unit makes all the residents feel at home and at ease, wide hallway is adorned with sensory foliage, and greenery images disguising lifts and exits, pastel-coloured bedroom doors, with resident name and room no and made to look like a typical high street, with shop, restaurant, PO, Bridal Boutique and vinyl cobbled street.
The care home is set in a rural location, offset from the main road, with driveway and modern stately home appearance.
Reply from Luke Sargeant, Operations Director at Waterbeach Lodge
Many thanks for taking the time for leaving us such an extensive review, the management and staff are delighted with your comments and we are so glad that your Mum feels safe and happy. We aim to…read more
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Review from Angela T (Daughter of Resident) published on 22 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
After several periods of respite, my dad chose to stay at Waterbeach Lodge. He enjoys that there is always so much going on and that the staff are so friendly, attentive, caring and helpful.
We have been impressed by the responsiveness of staff and their knowledge and interest in Dad. He's not just
a number to them, they have their finger on what is happening for him, and communicate well with us. Dad has gone from being someone who was adamant he never wanted to leave his home to someone who is more than happy to live in a 5-star hotel!
Reply from Luke Sargeant, Operations Director at Waterbeach Lodge
Thank you for taking the time to leave us your review. The management and staff are overjoyed with your comments and can't thank you enough for your kind words. We're so happy that Dad is settled and…read more
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Review from Nathalie C (Granddaughter of Resident) published on 22 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Waterbeach Lodge offers a welcoming, warm and homely environment. The home and gardens are lovely. All staff are respectful and caring towards my grandfather, and he feels valued and safe living there.
Reply from Luke Sargeant, Operations Director at Waterbeach Lodge
Thank you for taking the time to leave us a review, your comments are very much appreciated by the management and staff and we're so happy that your grandfather is happy and settled. We look forward…read more
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Review from Bob C (Nephew of Resident) published on 21 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well managed, friendly and caring staff. Well situated in well-maintained grounds, Waterbeach Lodge provides a stable and comfortable home for my aunt. Very unlikely to find better in the area.
Reply from Luke Sargeant, Operations Director at Waterbeach Lodge
Many thanks for taking the time to leave us a review, your comments are very much appreciated by the management and staff and we look forward to seeing you again soon.
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Review from P D (Son of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well managed, with kind, professional, stable staff. Lovely bright rooms and big bustling central lounge. Very nice big garden and terrace.
Reply from Luke Sargeant, Operations Director at Waterbeach Lodge
Thank you for taking the time to leave us a review, the team are so pleased with your positive response and we all look forward to seeing you again soon.
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Review from Kate C (Daughter of Resident) published on 2 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before choosing Waterbeach Lodge for mum we'd looked around a few homes and it was by far the best - nicely decorated rooms, always smells and looks clean, large well set out lounge. There is a lovely sunny terrace with access to the large well-maintained garden and a conservatory area which is great
for family gatherings - we celebrated mum's 90th birthday there.


Mum greatly enjoyed her time at Waterbeach Lodge especially the outside entertainers who come in. The care she received was fantastic throughout her time there. When mum was diagnosed with cancer, we worried that we'd be asked to move her to a nursing home but Waterbeach Lodge assured us that she could stay with them until the end. They worked with the NHS palliative care team and the carers and management could not have been better; they were so kind and loving to her. I feel we couldn't have chosen a better place for mum's last two years; it was certainly a huge relief to us that she was so well looked after and happy.

Reply from Luke Sargeant, Operations Director at Waterbeach Lodge
Many thanks for taking the time to leave us a review, your kind words have been shared with the staff and management and they are thrilled with your comments. We're so happy to have helped you and…read more
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Review from Philip S (Son of Resident) published on 5 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very high-quality building and facilities with staff providing a high level of attention to residents and visitors.
Reply from Luke Sargeant, Operations Director at Waterbeach Lodge
Many thanks for taking the time to leave us your review, it is very much appreciated.
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Review from Alison S (Daughter of Resident) published on 5 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has taken him a little while to settle in, but the staff were very patient with him and now he is really enjoying it! He came to ours for his birthday but he was itching to get back. Whilst with us he was always talking about activities and people at The Lodge. He certainly sees it as his home now!
It makes me feel so relieved he is happy!
Reply from Luke Sargeant, Operations Director at Waterbeach Lodge
Many thanks for taking the time to leave us your review, it is very much appreciated and we look forward to seeing you again soon.
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Review from Jean R (Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy to have stayed here.
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Review from Y W (Daughter of Resident) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with my mother's placement at Waterbeach Lodge.
The only real issue is that the food is not particularly to my mother's taste.
The staff are very helpful in providing a salad as an alternative to the main lunch menus and have also helped to source her favourite breakfast brioche.
Her
appetite has naturally diminished as she has become more sedentary.
We are grateful for the good care that mum receives.
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Review from C H (Daughter of Resident) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very impressed with the level of care my father received during his two weeks of respite stay. Should the need arise in the future I would not hesitate to arrange another stay for my father.
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Review from Sue K (Daughter of Resident) published on 29 April 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been in Waterbeach Lodge now for two years and throughout that time her health has deteriorated and her needs have increased. I have found the care that she gets is very good and the staff are very attentive. They treat her with love and care and respect. The building is always clean and
tidy and never smells of urine. The communal sitting room is large, spacious and airy. There are always carers providing support in the sitting room and making conversation with the residents. Since Mum has been restricted to her room and bed she is frequently monitored and staff spend time with her, just talking, helping her drink and eat, or providing her with comfort care.
The entertainment that is provided by outside entertainers is very good and most really try to get the residents joining in. I like that school children and preschoolers also visit.
I have visited other homes as a therapy dog volunteer and none have come up to the standard of Waterbeach Lodge.
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Review from GW (Son of Resident) published on 17 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a very well managed operation with high morale among the workers. This leads to a high standard of attention and care to meet the individual needs of residents. The home is very beautifully appointed, more like a luxury hotel and furthermore is in a historic building with real character. All
this leads to a high-value experience for residents.
Reply from Luke Sargeant, Operations Director at Waterbeach Lodge
Thank you for taking the time to leave your review of our service. The manager and staff would like to extend their thanks for the recognition of their hard work and are extremely proud to know that…read more
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Review from Kate (Daughter-in-law of Resident) published on 14 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found the staff very kind to my mother-in-law and living there has helped her gain her self-confidence and improve her general mood as she was quite depressed and anxious after the recent death of her husband. The general atmosphere is very friendly and there seems to be quite a community feel
to the place where my mother-in-law has made some good friends in the time she has been there.
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Review from S R (Daughter of Resident) published on 12 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was extremely reluctant to move into residential care, but changing care needs, following major surgery, meant it was an inevitable step. My sister and I had researched and visited a number of care homes locally and both agreed that Waterbeach Lodge was our first choice for communal and personal
facilities, location and general feel.
In the six months my mother has been at Waterbeach Lodge she has made friends, received not only excellent care but also friendship from the care team. She has been involved in varied activities each week and has been taken out on trips despite her lack of mobility. She feels safe and secure and the loneliness she felt when living on her own is no longer an issue. If she is ill, the doctor is called immediately, she has visits from the chiropodist, optician, mobile library etc and has her hair done in the in-house salon every week. She has been encouraged to continue with hobbies and start new ones.
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Review from Kim H (Daughter of Resident) published on 6 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall the standard of care at Waterbeach Lodge is very good. It is evident from the investment that has gone into the care hotel that the owners want to offer high-quality care. It is lead by a very good Care Manager and supported by a good team of friendly and caring staff. The accommodation is
of a high standard and is clean throughout.


My mother has used Waterbeach Lodge for respite care since 2014 and more recently has gone into permanent care there. Waterbeach Lodge offers residential care and dementia care on The Willows. There is a good ratio of staff to residents on The Willows to give more one to one care.


The transition from respite resident to permanent resident was made very smoothly. The staff made the whole process go with ease and helped me through a difficult process between going from care at home to permanent residential care.


I highly recommend Waterbeach Lodge for respite and residential care.

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Current Review Score: 9.7 (9.729)

Overview of Review Score

The Review Score of 9.7 (9.729) out of 10 for Waterbeach Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.729 for Waterbeach Lodge is calculated as follows: ( (150 Excellents x 5) + (44 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 199 Ratings = 4.729
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Waterbeach Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Lynn

Lynn Ward

Job Title: Registered Manager Joined: 2024

Lynn has over 30 years of experience in the care sector, beginning her career as a Registered Nurse with the NHS. Throughout her career, she has successfully managed care homes of various sizes and has been instrumental in opening new care homes. Lynn is passionate about ensuring residents enjoy an excellent quality of life, often achieving things they never thought possible, all while living in a happy and inclusive environment. She deeply understands the importance of supporting relatives, providing them with peace of mind by ensuring their loved ones are well cared for, safe, and content. Lynn also emphasizes community integration and is dedicated to helping her team achieve their full potential in the vital and ever-evolving care sector.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterbeach Lodge to verify any information. View our terms and conditions. Waterbeach Lodge has an Enhanced Service - more info.