Millway House

The only thing I would wish for is one-to-one at least 2 hours a day with the residents who have full mind capacity but no body function.

The home is situated in a nice country setting, with beautiful gardens, which are well maintained. My room is comfortable, warm and nicely decorated. The staff are kind and friendly and include qualified nurses who provide care around the clock.

All above is totally unacceptable and raises concern, especially for the price Dad is paying and adjusting to his new life, you do not need these issues.

Millway House is a wonderful place and we are so grateful for all the care Mum receives.

The home is always welcoming, clean and the gardens are a delight. Staff are helpful, cheerful and gentle. The food is excellent and my aunt has benefitted from her stay here. It is good to see various activities taking place during the day.

Having placed Mum into respite care for 2 weeks a couple of years ago, in a home that was just awful (and now has closed). We really do appreciate the total difference in standards and care at Millway House. It also shows in how much happier Mum is now, compared to her respite stay.

In October 2022 I collapsed unconscious, I was my wife's carer as she was bedridden. We were both taken into hospital. After wonderful treatment, my wife entered Millway House and my daughter cares for me. From the moment my wife entered Millway, she has received superior care from the manager and all the staff of all disciplines. They are all so friendly and caring, not only to my wife but also to me as a daily visitor. We will be forever grateful to all our friends at Millway House.

Happy environment = Happy residents.

Since my mother has been at Millway House, the team there have given wonderful care, the nursing staff have given us updates and the care staff do an excellent job and the activities ladies do keep the residents entertained on a daily basis. l have been at the home at meal times and the food looks appetising and my mother enjoys her food. My mother is a happy contented resident and is a lot happier since she has been there. Well done to all the staff, carry on the excellent work.

My mother was admitted into Millway House just over three weeks ago. I know too well how difficult it is to make a decision to move a loved one into a care home, not previously through personal experience but as a nurse manager who chose to spend more than thirty years of my career in social care both managing homes and in an operational role for large companies. But, as a daughter choosing a care home and entrusting a much-loved mother into the care of that home was harder than I imagined. However, without exception, every member of Millway House’s team have made this process so much easier. My mother’s room is lovely and kept spotlessly clean, she absolutely loves the food and is very impressed by the fact that the chef has visited her, and whilst my mother chooses to stay in her room she is visited regularly by members of the activities team. Having worked with and managed many carers and nurses over the years, I have been very impressed with the care, kindness and support my mother has received; even when there has been a problem this has been managed swiftly and professionally and this is all I could expect. I would like to thank all of the team for making my father feel so welcome when he visits my mother daily; he already has trust and confidence in the team to look after his wife of more than sixty years. This could have been so much harder for him having previously been her full-time carer. I see that they can now enjoy being together without the pressures he had when caring for her, it is lovely to see. So my heartfelt thanks and praise goes to all the team at Millway House.

I spent a very peaceful 2 hours with a friend who has been a resident at Millway House for a few months now.

All the staff I met and spoke to were professional, calm and really friendly and were quick in assisting when my friend needed attention.

I was able to spend unlimited time reading out loud to my friend (it soothes her) and the cup of tea offered was lovely.

In these days, when so much complaining and criticism takes centre stage, I wanted to leave a positive review and say a huge thank you to all staff at Millway House.

Very happy that we chose Millway House for our mother. The staff are very friendly and all my mother's needs are met. The grounds are a picture and the cleanliness of the home is more than satisfactory.

I would rate my overall experience as very good but am unable to do so.

I am very happy and well looked after and feel safe and well.

Always helpful on arrival and staff are very helpful.

My mother has been looked after extremely well she is bedridden and has been in the home since July. All her needs are met and the office staff have been most helpful to me. The food looks good and the medical care has been good too. My mother is comfortable, safe, warm and clean. Her TV choices are helped program selection. We are happy with Millway care home.

The last 21 months have been difficult but meetings have been possible in a garden "hub" and the staff have arranged video meetings so that we can stay in touch.

My father went into Millway for post-cataract care and respite in the middle of October 2021. He has a lovely room on the second floor, and now spends much of his time in the lounges whereas in his retirement flat he seldom left to socialise with anyone. The staff we have met are all great and supply very good support to my father who is increasingly suffering from short-term memory loss. Whilst these are very early days for my father in Millway, he is well looked after and receives much more mental stimulation than living on his own, albeit in a retirement complex.

Extremely caring and a very high level of compassion shown not just to the mother but to ourselves as relatives during a very stressful time. It would be very hard to find a better nursing home than Millway House.

My aunt was transferred to Millway House from hospital after a fall at home. Since being at Millway House her mood has changed dramatically. She is very happy and the care and attention she receives is excellent. The staff are always very friendly and helpful and very considerate towards my aunt. The food is freshly cooked and a variety of meals offered. Sadly because of covid, I am unable to give an accurate review of her room only the areas I have seen. I would recommend Millway House to anyone who is looking for residential care for a loved one.