Millway House

Amesbury Road, Weyhill, Andover SP11 8DE
Review Us
9.7 80 Reviews
  • Millway House, Andover
The home is situated in Weyhill 4 miles from Andover, offering excellent nursing accommodation together with the following:

·        High-quality care from well trained experienced staff.
·        Tastefully decorated bedrooms mostly with en-suite shower facilities.
·        Well laid out lounges, two large dining areas
    and a garden room.
·        Assisted bathrooms/shower rooms with easy access facilities
·        Beautiful gardens set in open countryside.
·        Hairdressing salon, activity, and quiet rooms.
·        Varied menu with choices offered from freshly cooked food.

The team at Millway House understands that people need nursing care for a variety of reasons. With a newly completed ‘state of the art’ nursing wing with all the facilities, the team are therefore able to offer a wide range of services and are always on hand to speak to in general terms or in regard to specific needs.
Show Millway House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £2000
  • Self-Funded Residential Dementia Care: £1450 – £2000
  • Self-Funded Nursing Care: £1450 – £2000
  • Self-Funded Nursing Dementia Care: £1450 – £2000
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Nursing Dementia Care: from £1800

These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.


Fees are split between a room charge and a fee for care dependent on the level of care need

These prices are only a guideline, please contact Millway House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Claire Lousteau (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (42)
  • Couples/Companion Rooms with Ensuite Wet Room (3)

Visiting

  • People welcome to visit anytime

Parking

  • Millway House has an extensive private car park next to the home

Millway House Reviews (80)

9.7

Millway House has a Review Score of 9.7 (9.683) out of 10, based on 26 reviews in the last 2 years.
Over all time Millway House has 80 reviews.

Overall Experience
  • 62
  • 16
  • 1
  • 1
  • 0
Date Published
  • 80
  • 9
  • 14
  • 26
  • 54
Reviewer Connection to Millway House
  • 34
  • 13
  • 8
  • 4
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 80, showing 41-60
Review from John F (Husband of Resident) published on 14 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has only been in Millway House just under 4 weeks but first impressions are very good. Nothing seems too much trouble for the staff who have gone out of their way to ensure she has what she needs and the questions of a new resident's family are dealt with quickly and effectively. She has previously
been in a different care home for respite and Millway House compares very favourably.
Reply from Claire Lousteau, Home Manager at Millway House

Dera John F,
Thank you for your lovely review of Millway House. We are so pleased that we have been able to support you and your wife through the move into our home and through what can be a very difficult period.
Regards
Claire Lousteau

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C L (Daughter of Resident) published on 13 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been looked after extremely well she is bedridden and has been in the home since July. All her needs are met and the office staff have been most helpful to me. The food looks good and the medical care has been good too. My mother is comfortable, safe, warm and clean. Her TV choices are
helped program selection. We are happy with Millway care home.
Reply from Claire Lousteau, Home Manager at Millway House

Dear C L,
Thank you for your kind review of Millway House. Your comments have been shared with the team.
Best wishes, Claire Lousteau

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mike C (Son-in-law of Resident) published on 5 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in- law moved to Millway in January 2018 suffering mild dementia. She quickly responded positively to the care and support provided. She was able to chose her room and again made it her own with pictures and family photographs. She was encouraged to join activities run by the care home staff
and this helped her remain interested and alert.
Before the present Covid restrictions we were able to visit her regularly and to make trips out to a garden centre or pub for lunch. All the staff we have met, from the manager down to the care assistant bringing tea have all shown the same level of care and consideration.
The last 21 months have been difficult but meetings have been possible in a garden "hub" and the staff have arranged video meetings so that we can stay in touch.
Reply from Claire Lousteau, Home Manager at Millway House

Dear Mike, thank you for your kind review of Millway House. I have shared these with the team.
We hope that in the coming months of 2022 we will again be able to enjoy the local pub and trips out.
Best wishes,
Claire Lousteau

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Daughter of Resident) published on 30 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went into Millway for post-cataract care and respite in the middle of October 2021. He has a lovely room on the second floor, and now spends much of his time in the lounges whereas in his retirement flat he seldom left to socialise with anyone. The staff we have met are all great and supply
very good support to my father who is increasingly suffering from short-term memory loss. Whilst these are very early days for my father in Millway, he is well looked after and receives much more mental stimulation than living on his own, albeit in a retirement complex.
Reply from Claire Lousteau, Home Manager at Millway House

Dear J S,
Thank you so much for your lovely feedback with regards to your father's care at Millway House. We are delighted Dad has settled in so well.
Best wishes, Claire Lousteau

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M N (Daughter of Resident) published on 13 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely caring and a very high level of compassion shown not just to the mother but to ourselves as relatives during a very stressful time. It would be very hard to find a better nursing home than Millway House.
Reply from Kay Jerrams, Manager at Millway House

Thank you for your kind words, I will share them with the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia L (Niece of Resident) published on 2 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was transferred to Millway House from hospital after a fall at home. Since being at Millway House her mood has changed dramatically. She is very happy and the care and attention she receives is excellent. The staff are always very friendly and helpful and very considerate towards my aunt. The
food is freshly cooked and a variety of meals offered. Sadly because of covid, I am unable to give an accurate review of her room only the areas I have seen. I would recommend Millway House to anyone who is looking for residential care for a loved one.
Reply from Kay Jerrams, Manager at Millway House

Hello Patricia, thank you for your kind comments and I will share with the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynnette T (Daughter of Resident) published on 7 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are so pleased as a family that our mum is living and being looked after at Millway House. She came to them as a very poorly lady and they have taken such good care of her in these times we find ourselves in away from our families. Mum looks amazing and we can't thank you enough for your patience
and understanding.
Reply from Kay Jerrams, Manager at Millway House

Thank you Lynnette for your kind words. We are looking forward to having all our lovely relatives back in the home in the future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Adrian S (Son of Resident) published on 7 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Sears Healthcare purchased Millway House an extensive program of refurbishment has taken place to improve the comfort and amenities for the residents. The resident's facilities have been improved and brought into the modern world. I found the introduction of a coffee lounge a relaxing way to visit
when we were able to enter the building. Over the Covid period, the staff have excelled and maintained a safe and professional approach to visiting when possible. The provision of the gazebo and breakout rooms are ideal for visits and having those special moments with my mother.
Having issued iPads to all care staff, the client feedback has improved greatly and also the ability to increase staff training in conjunction with team building.
Over a very tough year, I am very pleased Mum thinks of Millway House as home. The staff have been imaginative over the last year keeping residents amused and entertained the best way they could with the restrictions that were imposed.
Reply from Kay Jerrams, Manager at Millway House

Thank you Adrian, look forward to seeing you in the home in the future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dave T (Son of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every single member of the care home staff were fantastic. Every person I spoke with always tried their best to help. In my father's words "the staff here are amazing". They made what was a very difficult time for my family a lot easier. Could not recommend enough. Thank you again.
Reply from Kay Jerrams, Manager at Millway House

Thank you, Dave, for your very kind comments, I will let the staff know.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia S (Sister of Resident) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was here from November 2020 to February 2021. She'd had a fall in September, was discharged from hospital in November but didn't feel she was strong enough to go home so respite care was the answer. All the staff looked after her extremely well and encouraged her to manage what she could herself.
I was kept up to date with her well being once a week and could phone her whenever I liked. My sister decided she was able to return home and this she has done. The staff were brilliant in these very testing times, I could not fault them.
Reply from Kay Jerrams, Manager at Millway House

Thank you, Patricia, pleased to hear your sister is doing well at home.
Best wishes.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E D (Resident) published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from Kay Jerrams, Manager at Millway House

Thank you, Mary, for your comment, I will let the staff know.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Esmee R (Resident) assisted by family/friend published on 25 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a resident at Millway House for one-week respite break, during which I was very satisfied with all aspects of my care. However, due to the late arrival of my negative Covid-19 test, I did not take part in any activities.
Reply from Kay Jerrams, Manager at Millway House

Thank you Esmee, pleased you were happy with your care. See you soon.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S K (Daughter-in-law of Resident) published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to at Millway House has been emphasised by lockdown. The staff are devoted and always give their best. Residents are well fed and kept occupied to the best of the staff's ability. The facilities are bright and cheerful and the garden is superb. I only wish I could take her out for a coffee.
Reply from Kay Jerrams, Manager at Millway House

Thank you for your kind words. I will pass your comments to the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andy L (Respite Resident) assisted by family/friend published on 23 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was very well looked after. Staff were excellent and friendly. The accommodation was also very good indeed.
Reply from Kay Jerrams, Manager at Millway House

Hello, thank you for your kind words, I will pass on to the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A S (Daughter of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have made my mum feel very welcome when she arrived from the hospital, especially in these really hard times. They seem to understand mum's anxiety and are able to help and reassure her where necessary. There are many activities that mum is involved in which keeps her stimulated.
It is very
reassuring to know that mum is safe. A massive thank you to all the staff!
Reply from Kay Jerrams, Manager at Millway House

Thank you for your comments; I will pass on to the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J E (Daughter of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to Covid 19, we are unable to visit inside, outdoor only but found the staff very friendly and helpful. The review has been marked on feedback we have had from mum when she was first admitted.
Reply from Kay Jerrams, Manager at Millway House

Thank you for your comments; I will pass on to the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dodie M (Wife of Resident) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In covid circumstances, everyone has tried very hard and in exceptionally difficult times they have been wonderful.
Reply from Kay Jerrams, Manager at Millway House

Thank you for your comments; I will pass on to the staff, thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Cheryl H (Daughter of Resident) published on 13 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are so kind and nothing is too much trouble.
Reply from Kay Jerrams, Manager at Millway House

Thank you for your comments, I will pass these on to the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen S (Son of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We, as a family, are very pleased with everything Millway House have done to date in all aspects of caring for our mother. We cannot thank them enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have used Millway House nursing home for respite care twice and have always been treated well in all respects. The facilities and food are good and the staff are excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.683)

Overview of Review Score

The Review Score of 9.7 (9.683) out of 10 for Millway House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.683 for Millway House is calculated as follows: ( (219 Excellents x 5) + (68 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 300 Ratings = 4.683
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Millway House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (1)

Claire

Claire Lousteau

Job Title: Home Manager Joined: 2021

Claire is the registered manager at Millway House having joined in September 2021. Claire is a hugely experienced home manager, having managed established care homes and commissioned newly built care homes in previous roles. Claire is a Registered Nurse and passionate about supporting residents to live as well as they are able when they move into Millway House.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Millway House to verify any information. View our terms and conditions. Millway House has an Enhanced Service - more info.