Millway House

We are so pleased as a family that our mum is living and being looked after at Millway House. She came to them as a very poorly lady and they have taken such good care of her in these times we find ourselves in away from our families. Mum looks amazing and we can't thank you enough for your patience and understanding.

Over a very tough year, I am very pleased Mum thinks of Millway House as home. The staff have been imaginative over the last year keeping residents amused and entertained the best way they could with the restrictions that were imposed.

Every single member of the care home staff were fantastic. Every person I spoke with always tried their best to help. In my father's words "the staff here are amazing". They made what was a very difficult time for my family a lot easier. Could not recommend enough. Thank you again.

My sister was here from November 2020 to February 2021. She'd had a fall in September, was discharged from hospital in November but didn't feel she was strong enough to go home so respite care was the answer. All the staff looked after her extremely well and encouraged her to manage what she could herself. I was kept up to date with her well being once a week and could phone her whenever I liked. My sister decided she was able to return home and this she has done. The staff were brilliant in these very testing times, I could not fault them.

Excellent.

I was a resident at Millway House for one-week respite break, during which I was very satisfied with all aspects of my care. However, due to the late arrival of my negative Covid-19 test, I did not take part in any activities.

The care given to at Millway House has been emphasised by lockdown. The staff are devoted and always give their best. Residents are well fed and kept occupied to the best of the staff's ability. The facilities are bright and cheerful and the garden is superb. I only wish I could take her out for a coffee.

Was very well looked after. Staff were excellent and friendly. The accommodation was also very good indeed.

It is very reassuring to know that mum is safe. A massive thank you to all the staff!

Due to Covid 19, we are unable to visit inside, outdoor only but found the staff very friendly and helpful. The review has been marked on feedback we have had from mum when she was first admitted.

In covid circumstances, everyone has tried very hard and in exceptionally difficult times they have been wonderful.

All staff are so kind and nothing is too much trouble.

We, as a family, are very pleased with everything Millway House have done to date in all aspects of caring for our mother. We cannot thank them enough.

I have used Millway House nursing home for respite care twice and have always been treated well in all respects. The facilities and food are good and the staff are excellent.

My husband was diagnosed with Alzheimer's in 2012. We had required a live-in carer since April 2015. In January of this year, he was repeatedly getting out of bed during the night. We had a warning buzzer and the doctor recommended respite. The first week he was at Millway House he enjoyed the stimulation the activities provided and the company of other people. In the second week, he succumbed to the chest infection which was rife. The family had agreed that my husband would become a permanent resident at Millway House but he only survived for two days after the initial fortnight. The staff were very kind and welcoming, and as far as I could tell, looked after my husband very well.

We selected Millway House Nursing Home because as soon as we went in, it felt warm and caring. The staff are all truly amazing, very professional, caring and in tune with my father's needs. They go the extra mile to ensure that my father has the little things that make a difference. We are indebted to the staff for their support during a very difficult time, and we feel very comfortable knowing we can leave our father in their capable hands.

My father quickly settled in and felt well cared for. All the staff take an interest in him and are kind and friendly. Occasionally agency staff are less well informed as to the level of help required. Although there are a number of activities offered, they unfortunately rarely appeal to my father, who happens to be more interested in classical music, theatre and nature - about which he is knowledgeable but we realise that it would be difficult to satisfy these interests very often. However, he appreciates the chapel services and particularly enjoyed the visiting school children singing carols, and theatre groups.

Set in beautiful gardens Millway House really is the epitome of a residential home and one which all others should aspire to.

The Millway House is marvellous.

My mother has been at Millway House for 18 months now, I have always found the staff to be cheerful and very caring. The nursing staff know the residents and are helpful in all aspects of the residents care. I am always made welcome when I visit and the activities help to make the residents time enjoyable.