Submit a Review for Barchester St Thomas Care Home
St Thomas Close, Basingstoke, RG21 5NW
View full details of Barchester St Thomas Care HomeLatest Reviews for Barchester St Thomas Care Home
28 November 2025
Everyone has been so helpfull to us as well as my cousin. A beautiful place, lovely staff.
06 October 2025
Excellent facilities. Staff very good.
07 April 2025
St Thomas care home was really kind to my husband where he stayed for eight weeks. The staff were so helpful and couldn't do enough to help.Everywhere was clean and tidy. It was a help to know he was safe as he had dementia and had a tendency to wander. All in all a lovely place.
09 October 2024
My mother was admitted as an emergency admission. Staff were fantastic in doing the assessment very quickly, transporting my mum to the care home and welcoming her to her room with a card and flowers.
01 July 2024
I can't thank the staff at Barchester St Thomas Care Home enough. The love and care they show to my husband is wonderful.
There is no way on God's earth I could have looked after him at home. When I go to St Thomas to visit, there is a warm welcome.
14 June 2024
Me and my mother cannot recommend this home enough. After a bad experience, my grandma was placed here and we both saw a rapid improvement in her mental and physical health and happiness. My grandma spent her last few years being loved and cared for by the amazing staff. I honestly believe this love
and care gave her more years with us and for that, we are eternally grateful. It is a beautiful place and lots of activities and places to sit and walk about, especially for my grandma who loved to walk.
07 June 2024
I am happy with the care provided. The staff are very approachable and helpful. The activities are a key part of the well-being of my husband.
05 June 2024
Fantastic care home, very homely. Great care staff, management, clerical staff, very understanding of needs of both my mum and family, very attentive. Great meals provided, lovely rooms, I would highly recommend.
30 May 2024
My mother has been very unwell recently, all the staff have been kind, caring and thoughtful. The home is well maintained the staff go out of their way to help and have the ability to recognise an individual persons needs. I am pleased we chose Barchester St Thomas for Mum.
06 November 2023
Very sound management who succeed to a very great degree. Rooms are very comfortable and perfectly suitable for their purpose. Apart from one very disappointing first lunchtime, meals are varied and well-presented with good quantity and choice of food.
Staff are, on the whole, very friendly and
helpful, apart from one or two who could show a little more enthusiasm.
The care home, which is well set out, seems ideally set out as a nursing home and should prove very attractive to those seeking a refuge for patients with Alzheimer's.
18 October 2023
We are a group who have known each other for over fifty years, who were sad to hear our friend was involved in a hit-and-run accident a year ago. After an active life, living alone in a house with two extensive gardens, cycling 100 kilometres a day and visiting each of us regularly, memory issues
now made living alone difficult.
Initially, the care home he was sent to for evaluation was far from ideal. We looked at several care homes in the area. St Thomas Care Home was the best, with bright, airy rooms surrounding a large central garden. The facilities are pleasant, and the food is good.
However, it is the attitude of the staff where the home excels. They dealt with a difficult transfer from the previous home with care and patience. They have gone the extra mile to help our friend, providing him maximum freedom to do what he wants and letting him do work in the garden. The staff are always cheerful and supportive. Our friend now strongly expresses a wish to remain at St. Thomas.
25 September 2023
To start with, the manager welcomes with a beautiful smile. I was humbled with the welcome l was given by both the management team and staff. The resident looked so happy and the place is amazingly beautiful. It smelt fresh throughout the entire building. The care for residents is prioritised
greatly. I would recommend this care home anytime. It's good beautiful and well-managed.
03 August 2023
Unfortunately, my mum needed full-time dementia care. It was such a hard decision and a worrying one too. We were recommended St Thomas and the manager and the staff put us at ease straight away. My mum has now been there for over a month and she has settled right in. I have total peace of mind.
They look after her in the best way possible. She gets involved in the lovely activities they have, sits in the beautiful gardens, loves the food and has made friends. The care team are second to none. Always checking on her, making cups of tea, helping and really giving them the best quality of life you could hope for with this terrible disease. I would recommend St Thomas to anyone in our situation in a heartbeat. Everything we have requested whether it be to put a picture up, a TV in the room, hairdresser it’s done without question. My mum always looks lovely and presentable every day which shows me how much they care and have listened to our requests. Thank you.
31 May 2023
The staff are friendly, approachable, patient and caring. They put my husband's needs and safety first, and I trust them to care for him. The manager is really welcoming and is involved with the care of the residents. There is good communication between staff and myself. The building is impressive
and comfortable and is kept very clean. The garden is a safe, calm place. A bonus!
23 May 2023
Mum had a series of falls last year and was diagnosed with slight dementia. She was in hospital for two months and became frail, could no longer walk and totally incontinent. She was then transferred to Barchester St Thomas Care Home where she has flourished! The family and myself no longer have to
worry about Mum not eating as the food is amazing. The care she receives daily is amazing and many of the staff genuinely love Mum. Entertainment and mental stimulation is greatly encouraged. Security is very good, cleanliness, laundry and day-to-day care are good. The staff are very approachable.
23 August 2022
First-rate reception.
Staff were very good.
I was always kept in the picture as to what was going on within the care home.
I never had any fears that my partner was not safe in the care home.
21 July 2022
The loving care given to our mum by all the staff is amazing. We don't have to worry if we can't get up to see her one day as everyone loves her like us.
15 February 2022
On the St Thomas’s website you will see that the carehome.co.uk review is 9.7 rating, whilst next to it is the poor CQC rating, not without reason.
My mum has full capacity. After two months we have had to move my mum out of St Thomas. Because she was cognitive she was able to tell us when they
failed to give her meals. She was able to tell us when her medication hadn't been given to her and when they looked into it, it had been signed for but not actually administered.
The staff did not have the time to engage with my mum, to get her out of the room or to have the appropriate activities suggested on their website. When the assessor came to do a Continuing Care Assessment with her, as part of the assessment she said she cried a lot. The care home nurse suggested that she was depressed, but they would not know because they did not get to spend time with her and they could get her put on antidepressants.
My mum is in a new home and is very happy with the great care and is not crying.
01 October 2021
We called on the off chance of booking a visit with our friends, due to us being stuck abroad for over 8 months. In lockdown, we had not seen either of them since the previous October. The staff at the home were brilliant and cheerful and we were thrilled to go through the system to enable us to go
through the system, to enable us to spend time with our friends there and then. Can't speak highly enough of the staff and management team.
01 October 2021
To say I was nervous about coming to an establishment such as yours, I needn't have worried. The staff are very kind, some go way above what one would expect. The whole home is geared towards the care of your guests. My stay is only temporary but should I need more long term, this would be my first
choice.
Latest Reviews for Barchester St Thomas Care Home
28 November 2025
Everyone has been so helpfull to us as well as my cousin. A beautiful place, lovely staff.
06 October 2025
Excellent facilities. Staff very good.
07 April 2025
St Thomas care home was really kind to my husband where he stayed for eight weeks. The staff were so helpful and couldn't do enough to help.Everywhere was clean and tidy. It was a help to know he was safe as he had dementia and had a tendency to wander. All in all a lovely place.
09 October 2024
My mother was admitted as an emergency admission. Staff were fantastic in doing the assessment very quickly, transporting my mum to the care home and welcoming her to her room with a card and flowers.
01 July 2024
I can't thank the staff at Barchester St Thomas Care Home enough. The love and care they show to my husband is wonderful.
There is no way on God's earth I could have looked after him at home. When I go to St Thomas to visit, there is a warm welcome.
14 June 2024
Me and my mother cannot recommend this home enough. After a bad experience, my grandma was placed here and we both saw a rapid improvement in her mental and physical health and happiness. My grandma spent her last few years being loved and cared for by the amazing staff. I honestly believe this love
and care gave her more years with us and for that, we are eternally grateful. It is a beautiful place and lots of activities and places to sit and walk about, especially for my grandma who loved to walk.
07 June 2024
I am happy with the care provided. The staff are very approachable and helpful. The activities are a key part of the well-being of my husband.
05 June 2024
Fantastic care home, very homely. Great care staff, management, clerical staff, very understanding of needs of both my mum and family, very attentive. Great meals provided, lovely rooms, I would highly recommend.
30 May 2024
My mother has been very unwell recently, all the staff have been kind, caring and thoughtful. The home is well maintained the staff go out of their way to help and have the ability to recognise an individual persons needs. I am pleased we chose Barchester St Thomas for Mum.
06 November 2023
Very sound management who succeed to a very great degree. Rooms are very comfortable and perfectly suitable for their purpose. Apart from one very disappointing first lunchtime, meals are varied and well-presented with good quantity and choice of food.
Staff are, on the whole, very friendly and
helpful, apart from one or two who could show a little more enthusiasm.
The care home, which is well set out, seems ideally set out as a nursing home and should prove very attractive to those seeking a refuge for patients with Alzheimer's.
18 October 2023
We are a group who have known each other for over fifty years, who were sad to hear our friend was involved in a hit-and-run accident a year ago. After an active life, living alone in a house with two extensive gardens, cycling 100 kilometres a day and visiting each of us regularly, memory issues
now made living alone difficult.
Initially, the care home he was sent to for evaluation was far from ideal. We looked at several care homes in the area. St Thomas Care Home was the best, with bright, airy rooms surrounding a large central garden. The facilities are pleasant, and the food is good.
However, it is the attitude of the staff where the home excels. They dealt with a difficult transfer from the previous home with care and patience. They have gone the extra mile to help our friend, providing him maximum freedom to do what he wants and letting him do work in the garden. The staff are always cheerful and supportive. Our friend now strongly expresses a wish to remain at St. Thomas.
25 September 2023
To start with, the manager welcomes with a beautiful smile. I was humbled with the welcome l was given by both the management team and staff. The resident looked so happy and the place is amazingly beautiful. It smelt fresh throughout the entire building. The care for residents is prioritised
greatly. I would recommend this care home anytime. It's good beautiful and well-managed.
03 August 2023
Unfortunately, my mum needed full-time dementia care. It was such a hard decision and a worrying one too. We were recommended St Thomas and the manager and the staff put us at ease straight away. My mum has now been there for over a month and she has settled right in. I have total peace of mind.
They look after her in the best way possible. She gets involved in the lovely activities they have, sits in the beautiful gardens, loves the food and has made friends. The care team are second to none. Always checking on her, making cups of tea, helping and really giving them the best quality of life you could hope for with this terrible disease. I would recommend St Thomas to anyone in our situation in a heartbeat. Everything we have requested whether it be to put a picture up, a TV in the room, hairdresser it’s done without question. My mum always looks lovely and presentable every day which shows me how much they care and have listened to our requests. Thank you.
31 May 2023
The staff are friendly, approachable, patient and caring. They put my husband's needs and safety first, and I trust them to care for him. The manager is really welcoming and is involved with the care of the residents. There is good communication between staff and myself. The building is impressive
and comfortable and is kept very clean. The garden is a safe, calm place. A bonus!
23 May 2023
Mum had a series of falls last year and was diagnosed with slight dementia. She was in hospital for two months and became frail, could no longer walk and totally incontinent. She was then transferred to Barchester St Thomas Care Home where she has flourished! The family and myself no longer have to
worry about Mum not eating as the food is amazing. The care she receives daily is amazing and many of the staff genuinely love Mum. Entertainment and mental stimulation is greatly encouraged. Security is very good, cleanliness, laundry and day-to-day care are good. The staff are very approachable.
23 August 2022
First-rate reception.
Staff were very good.
I was always kept in the picture as to what was going on within the care home.
I never had any fears that my partner was not safe in the care home.
21 July 2022
The loving care given to our mum by all the staff is amazing. We don't have to worry if we can't get up to see her one day as everyone loves her like us.
15 February 2022
On the St Thomas’s website you will see that the carehome.co.uk review is 9.7 rating, whilst next to it is the poor CQC rating, not without reason.
My mum has full capacity. After two months we have had to move my mum out of St Thomas. Because she was cognitive she was able to tell us when they
failed to give her meals. She was able to tell us when her medication hadn't been given to her and when they looked into it, it had been signed for but not actually administered.
The staff did not have the time to engage with my mum, to get her out of the room or to have the appropriate activities suggested on their website. When the assessor came to do a Continuing Care Assessment with her, as part of the assessment she said she cried a lot. The care home nurse suggested that she was depressed, but they would not know because they did not get to spend time with her and they could get her put on antidepressants.
My mum is in a new home and is very happy with the great care and is not crying.
01 October 2021
We called on the off chance of booking a visit with our friends, due to us being stuck abroad for over 8 months. In lockdown, we had not seen either of them since the previous October. The staff at the home were brilliant and cheerful and we were thrilled to go through the system to enable us to go
through the system, to enable us to spend time with our friends there and then. Can't speak highly enough of the staff and management team.
01 October 2021
To say I was nervous about coming to an establishment such as yours, I needn't have worried. The staff are very kind, some go way above what one would expect. The whole home is geared towards the care of your guests. My stay is only temporary but should I need more long term, this would be my first
choice.