Barchester St Thomas Care Home

St Thomas Close, Basingstoke RG21 5NW
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9.5 70 Reviews
  • Barchester St Thomas Care Home, Basingstoke
Barchester St Thomas Care Home is set in the heart of the Basingstoke community in close proximity to the town centre and within walking distance to both rail and bus links.

As you enter this home you will see a stunning Chapel dating back to 1885. This is now used for functions and is available for residents and families to use for social gatherings. Carers pride themselves on providing highly trained dementia care to residents, tailoring the care to meet their individual needs as they appreciate that no two people are the same.

The care team consists of Registered Nurses and carers who are all experienced in caring for residents with various stages of dementia and complex nursing needs. All rooms are individual and offer en-suite facilities. The home is also very fortunate to have well-established secure internal garden with a colourful courtyard garden.

Each day there is a full activities programme facilitated by a dedicated activities team. Activities are arranged to suit the interests of residents and can vary from group to individual programmes.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1749

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester St Thomas Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jenny Rafemoyo (General Manager )

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Parking

  • Free parking on site

Barchester St Thomas Care Home Reviews (70)

9.5

Barchester St Thomas Care Home has a Review Score of 9.5 (9.509) out of 10, based on 10 reviews in the last 2 years.
Over all time Barchester St Thomas Care Home has 70 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester St Thomas Care Home
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Total of 70, showing 1-20
Review from Olive S (Wife of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Thomas care home was really kind to my husband where he stayed for eight weeks. The staff were so helpful and couldn't do enough to help.Everywhere was clean and tidy. It was a help to know he was safe as he had dementia and had a tendency to wander. All in all a lovely place.
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Review from Chris C (Son of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted as an emergency admission. Staff were fantastic in doing the assessment very quickly, transporting my mum to the care home and welcoming her to her room with a card and flowers.
Reply from Cosmin Tiriteu, Operations Manager at Barchester St Thomas Care Home

Thank you for your kind words, we appreciate the difficult situation you found yourself in with your mother and it was our honour to be able to support you through this time. We are so pleased that your mother has settled into our home.

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Review from Ann B (Wife of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank the staff at Barchester St Thomas Care Home enough. The love and care they show to my husband is wonderful.
There is no way on God's earth I could have looked after him at home. When I go to St Thomas to visit, there is a warm welcome.
Reply from Maggie Zbroch, General Manager at Barchester St Thomas Care Home

Thank you so much for taking the time to write your thanks for the team at St Thomas, we certainly appreciate it very much and are so happy to hear that the welcome you receive helps along with the care of your husband, we certainly pride ourselves on making our families and visitors part of our home.

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Review from Grace S (Granddaughter of Resident) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Me and my mother cannot recommend this home enough. After a bad experience, my grandma was placed here and we both saw a rapid improvement in her mental and physical health and happiness. My grandma spent her last few years being loved and cared for by the amazing staff. I honestly believe this love
and care gave her more years with us and for that, we are eternally grateful. It is a beautiful place and lots of activities and places to sit and walk about, especially for my grandma who loved to walk.
Reply from Maggie Zbroch, General Manager at Barchester St Thomas Care Home

Thank you so much for your kind words, these mean the world to the team. It was our pleasure and privilege to care for your grandmother.

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Review from P S (Wife of Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy with the care provided. The staff are very approachable and helpful. The activities are a key part of the well-being of my husband.
Reply from Maggie Zbroch, General Manager at Barchester St Thomas Care Home

Thank you for taking the time to review our home, we really appreciate this, we are so pleased that you find the team approachable and the activities team love improving the well-being of all the residents. Please do let us know if you have any seasonal activities that your husband would enjoy.

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Review from Jacqui A (Daughter of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care home, very homely. Great care staff, management, clerical staff, very understanding of needs of both my mum and family, very attentive. Great meals provided, lovely rooms, I would highly recommend.
Reply from Maggie Zbroch, General Manager at Barchester St Thomas Care Home

What a lovely review. Thank you so much for taking the time to do this and it's so fantastic to hear that you would recommend us.

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Review from G S (Daughter of Resident) published on 30 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been very unwell recently, all the staff have been kind, caring and thoughtful. The home is well maintained the staff go out of their way to help and have the ability to recognise an individual persons needs. I am pleased we chose Barchester St Thomas for Mum.
Reply from Maggie Zbroch, General Manager at Barchester St Thomas Care Home

Thank you for taking the time to review your Mother's care. It is our pleasure to care for your mother and thank you for your kind words.

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Review from Allan J (Husband of Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very sound management who succeed to a very great degree. Rooms are very comfortable and perfectly suitable for their purpose. Apart from one very disappointing first lunchtime, meals are varied and well-presented with good quantity and choice of food.
Staff are, on the whole, very friendly and helpful,
apart from one or two who could show a little more enthusiasm.
The care home, which is well set out, seems ideally set out as a nursing home and should prove very attractive to those seeking a refuge for patients with Alzheimer's.
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Review from S D (Friend of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are a group who have known each other for over fifty years, who were sad to hear our friend was involved in a hit-and-run accident a year ago. After an active life, living alone in a house with two extensive gardens, cycling 100 kilometres a day and visiting each of us regularly, memory issues now
made living alone difficult.
Initially, the care home he was sent to for evaluation was far from ideal. We looked at several care homes in the area. St Thomas Care Home was the best, with bright, airy rooms surrounding a large central garden. The facilities are pleasant, and the food is good.
However, it is the attitude of the staff where the home excels. They dealt with a difficult transfer from the previous home with care and patience. They have gone the extra mile to help our friend, providing him maximum freedom to do what he wants and letting him do work in the garden. The staff are always cheerful and supportive. Our friend now strongly expresses a wish to remain at St. Thomas.
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Review from Anita C (Independent Advocate Deputyship) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
To start with, the manager welcomes with a beautiful smile. I was humbled with the welcome l was given by both the management team and staff. The resident looked so happy and the place is amazingly beautiful. It smelt fresh throughout the entire building. The care for residents is prioritised greatly.
I would recommend this care home anytime. It's good beautiful and well-managed.
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Review from Anne-Marie H (Daughter of Resident) published on 3 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately, my mum needed full-time dementia care. It was such a hard decision and a worrying one too. We were recommended St Thomas and the manager and the staff put us at ease straight away. My mum has now been there for over a month and she has settled right in. I have total peace of mind. They
look after her in the best way possible. She gets involved in the lovely activities they have, sits in the beautiful gardens, loves the food and has made friends. The care team are second to none. Always checking on her, making cups of tea, helping and really giving them the best quality of life you could hope for with this terrible disease. I would recommend St Thomas to anyone in our situation in a heartbeat. Everything we have requested whether it be to put a picture up, a TV in the room, hairdresser it’s done without question. My mum always looks lovely and presentable every day which shows me how much they care and have listened to our requests. Thank you.
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Review from Jackie G (Wife of Resident) published on 31 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly, approachable, patient and caring. They put my husband's needs and safety first, and I trust them to care for him. The manager is really welcoming and is involved with the care of the residents. There is good communication between staff and myself. The building is impressive and
comfortable and is kept very clean. The garden is a safe, calm place. A bonus!
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Review from Christine S (Daughter of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum had a series of falls last year and was diagnosed with slight dementia. She was in hospital for two months and became frail, could no longer walk and totally incontinent. She was then transferred to Barchester St Thomas Care Home where she has flourished! The family and myself no longer have to
worry about Mum not eating as the food is amazing. The care she receives daily is amazing and many of the staff genuinely love Mum. Entertainment and mental stimulation is greatly encouraged. Security is very good, cleanliness, laundry and day-to-day care are good. The staff are very approachable.
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Review from S N (Partner of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First-rate reception.
Staff were very good.
I was always kept in the picture as to what was going on within the care home.
I never had any fears that my partner was not safe in the care home.
Reply from Megan Best, Home services advisor at Barchester St Thomas Care Home

Thank you very much for taking the time to write this review and for your kind comments. Many thanks.

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Review from Donna A (Daughter of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The loving care given to our mum by all the staff is amazing. We don't have to worry if we can't get up to see her one day as everyone loves her like us.
Reply from Megan Best, Home services advisor at Barchester St Thomas Care Home

Thank you very much for taking the time to write this review, and thank you for your kind words. We are very pleased mum is happy, and you are happy too. Many thanks.

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Review from Janet A (Daughter of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
On the St Thomas’s website you will see that the carehome.co.uk review is 9.7 rating, whilst next to it is the poor CQC rating, not without reason.
My mum has full capacity. After two months we have had to move my mum out of St Thomas. Because she was cognitive she was able to tell us when they failed
to give her meals. She was able to tell us when her medication hadn't been given to her and when they looked into it, it had been signed for but not actually administered.
The staff did not have the time to engage with my mum, to get her out of the room or to have the appropriate activities suggested on their website. When the assessor came to do a Continuing Care Assessment with her, as part of the assessment she said she cried a lot. The care home nurse suggested that she was depressed, but they would not know because they did not get to spend time with her and they could get her put on antidepressants.
My mum is in a new home and is very happy with the great care and is not crying.
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

I am sorry that you feel we haven't supported your mother to your highest expectations. Thank you for taking the time to complete the survey. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. At St. Thomas's we strive to deliver excellent care. I will pick up all your points and discuss with the team to help us learn and improve.

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Review from N P (Friend of Resident) published on 1 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We called on the off chance of booking a visit with our friends, due to us being stuck abroad for over 8 months. In lockdown, we had not seen either of them since the previous October. The staff at the home were brilliant and cheerful and we were thrilled to go through the system to enable us to go
through the system, to enable us to spend time with our friends there and then. Can't speak highly enough of the staff and management team.
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you for your kind words. We believe we have a fantastic team here at Barchester St Thomas Care Home, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at St Thomas we believe this creates a relaxed and friendly environment for our residents/relatives and friends. We look forward to your next visit. Thank you.

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Review from B B (Resident) published on 1 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To say I was nervous about coming to an establishment such as yours, I needn't have worried. The staff are very kind, some go way above what one would expect. The whole home is geared towards the care of your guests. My stay is only temporary but should I need more long term, this would be my first
choice.
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you for taking the time to complete a review of St Thomas Care Home. Your feedback is extremely important and has been shared with the team, who are really pleased to hear that their input has made such a positive difference.

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Review from Kerry H (Daughter of Resident) published on 1 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have now visited my dad a couple of times since he moved into Barchester St Thomas Care Home. I am very pleased that we chose St Thomas as it goes completely against anything we had imagined when we first found out Dad needed full-time nursing care.
Dad’s care has been amazing and all of the staff
are always so helpful and friendly with the other residents and family that are visiting.
We all knew that the day would come that dad needed that level of care and we are just so glad that we found St Thomas.
Thank you to all the staff at St Thomas for their hard work and dedication - it really makes a difference to everyone in this situation.
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

The team here at St. Thomas would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. We are so pleased that we can help your family with the often challenging transition for the resident, and make the care easier for you and your relative. We look forward to seeing you soon.

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Review from S S (Niece of Resident) published on 10 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been a resident for nearly five years, in which time, she has been well cared for. I have found the staff to be very friendly and easy to approach. The last 18-month have been very difficult for staff, residents and family, and I feel the home has done a wonderful job keeping everyone safe
and have been impressed how they have handled visiting for families.
Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you so much for taking the time to give us a review.

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Current Review Score: 9.5 (9.509)

Overview of Review Score

The Review Score of 9.5 (9.509) out of 10 for Barchester St Thomas Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.763 for Barchester St Thomas Care Home is calculated as follows: ( (90 Excellents x 5) + (28 Goods x 4) ) ÷ 118 Ratings = 4.763
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.746 Points relating to the number of positive Reviews for Barchester St Thomas Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 10 Positive Reviews ÷ 13.4 = 0.746
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (50)

Meet the Team (8)

Jenny

Jenny Rafemoyo

Job Title: General Manager Joined: 2024

Hello, my name is Jenny, and I am the General Manager at St Thomas’. I joined the St Thomas team in September 2024 and have experience managing both nursing and residential care homes. My passion for caring for people living with dementia began around eight years ago. At St Thomas, I aim to create a safe and loving environment for those living with dementia while promoting choice and encouraging independence.


In 2020, I completed a Diploma in Management in Health and Social Care, and in 2023, I obtained a Bachelor’s Degree in Integrated Care. In 2025, I completed a Level 7 qualification in Senior Leadership.


I take pride in fostering a positive working culture and aim to inspire the St Thomas team to reach their full potential within Barchester through education, practical experience, and mentoring. At St Thomas, we have a highly skilled team of care, nursing, and ancillary staff.


As General Manager, I strive to empower the team to provide high-quality, person-centred care while ensuring our residents’ lives are fulfilled, regardless of physical limitations.


St Thomas has a fantastic activity team that ensures every day is different in our home, offering an extensive array of events and life enrichment opportunities. Our activities team is always looking for new and innovative ways to promote independence and enjoyment.


At St Thomas, we understand that having a loved one in a care home can be a challenging time. Therefore, we welcome families and friends into the home like family, and our staff are always on hand to support relatives through what we know can be a confusing experience.

Sony

Sony Thomas

Job Title: Deputy Manager Joined: 2023

Hello, I’m Sony and I am the Deputy Manager here at St Thomas. I have been working with the team here since 2023, and I truly enjoy working with such a fantastic team and caring for the wonderful residents living here at St Thomas.

Carmen

Carmen Netoiu

Job Title: Head Housekeeper Joined: 2016

Hi, My name is Carmen and I am the Head Housekeeper at St Thomas's Care Home. I started working at St Thomas' 8 years ago, starting as a part-time housekeeper. Over the years I worked my way towards my current role as Head of Housekeeping as of two years ago.


My favourite part of working at St Thomas' is being able to spend quality time with our residents and brighten their day and their space in meaningful ways.

Blessing

Blessing Obot

Job Title: RGN

Hello, I’m Blessing and I’m one of the nurses here at St Thomas, I love working in such a wonderful environment, there is a true sense of community here.

Queenly Edem

Queenly Edem Tamakloe

Job Title: RGN Joined: 2023

Hi, I’m Edem, I’ve been working a St Thomas for just over a year now. It’s such an incredible home and everyone is so lovely, staff and residents alike.

Chloe

Chloe Stapely

Job Title: Activities Coordinator Joined: 2020

Hello, my name is Chloe and I am the Activities Coordinator at St Thomas. I have been part of the St Thomas team since 2020. I started at St Thomas as a General Assistant before progressing into my current role. I have always had a passion for helping others, working at St Thomas allows me to do that every day.


I love planning engaging events and activities. There is nothing more rewarding for me than seeing the positive impact they have on our wonderful residents.

Sikka

Sikka Rai

Job Title: Senior Care Assistant Joined: 2019

Hello, my name is Sikka and I am a Senior Care Assistant at St Thomas. I have worked at St Thomas for five years. My favourite part about working at St Thomas is the sense of teamwork and getting to know the residents and their families. It's a real joy.

Delphine

Delphine Chi

Job Title: Care Assistant Joined: 2023

My name is Delphine and I joined the St Thomas team in 2023. One of the most amazing things about St Thomas is the inspiring nurses and carers. I really enjoy enriching the lives of our residents every day and making a difference to their day.

Frequently Asked Questions about Barchester St Thomas Care Home

What types of Care is Barchester St Thomas Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester St Thomas Care Home have?

There are 67 Single Rooms.

What are the Facilities & Services at Barchester St Thomas Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester St Thomas Care Home to the centre of Basingstoke?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester St Thomas Care Home to verify any information. View our terms and conditions. Barchester St Thomas Care Home has an Enhanced Service - more info.