Barchester St Thomas Care Home

Barchester St Thomas Care Home has been the very best care home for my brother. The outstanding care he has received while living with dementia has given our family great reassurance and peace of mind.

The staff are exceptionally attentive and always take the time to listen to relatives, valuing our views and involving us in his care. They are compassionate, caring, friendly, and treat every resident with dignity and respect.

What stands out most is their understanding of holistic care for older people. They not only meet my brother's physical needs but also support his emotional well being, social engagement, and quality of life. Their kindness, patience, and dedication are evident every day. Credit to the Manager and her nursing care team.

I cannot praise the team highly enough. Knowing that my brother is safe, happy, cared for by such professional and compassionate staff means a great deal to our family. We are truly grateful for the outstanding care and support they provide.

Cleaning good and chemical use appears controlled.

Oh and food was fantastic and the service of it

My mum was here from end of June 2025 until the 1st of july 2026 ,we have had so many worrys about mums care at st thomas care home so many red flags to many to mention, neglect in medical care and treatment ,illness ignored no help gotton for her ,cuts bruises no explanation given for her injuries, many unattended falls ,left dirty soiled ect we were in talks to move her as the neglect would kill her in the end ,but it was to late mum was dieing, 3 days she clung on in the home to frail to be moved to hospital, she was left in pain for hours even tho med were prescribed by the doctor ,nobody checked her to see her pain just left ,she was given regular pain med under 24 hour after the doctor came in a few days later she had to listen to another neglected resadent screaming and banging her bedroom door nobody came to help ,mum wasn't even aloud to die in peace if you truly love your family members don't put them at st thomas care home not enough staff and not enough care or compassion

I would highly recommend this care home to anyone looking for compassionate and high-quality care for a loved one.

We visit weekly to visit my brother who has been a resident for just over a year. The front of house staff are always very welcoming, as is the manager, and the security and sign in process is well managed. The carers and cleaning staff are generally cheerful and approachable, though at times the care staff are very busy and could do with more hands on deck! The activities ladies are joyful and inspired. The building is clean and well kept, the menus are good, and my brother well fed. The nursing staff while professional, are not as approachable. The facilities for visitors are very good, as is the cake offered!

Dad is settling in well, the staff & residents are friendly. There is an excellent choice of food & drink available. Dad is safe & loves to walk freely around the garden & care home with a highlight of a trip to the chapel cafe for tea & cake!! Thank you.

But the main thing is that he feels safe and at home.

Everyone has been so helpfull to us as well as my cousin. A beautiful place, lovely staff.

Excellent facilities. Staff very good.

St Thomas care home was really kind to my husband where he stayed for eight weeks. The staff were so helpful and couldn't do enough to help.Everywhere was clean and tidy. It was a help to know he was safe as he had dementia and had a tendency to wander. All in all a lovely place.

My mother was admitted as an emergency admission. Staff were fantastic in doing the assessment very quickly, transporting my mum to the care home and welcoming her to her room with a card and flowers.

There is no way on God's earth I could have looked after him at home. When I go to St Thomas to visit, there is a warm welcome.

Me and my mother cannot recommend this home enough. After a bad experience, my grandma was placed here and we both saw a rapid improvement in her mental and physical health and happiness. My grandma spent her last few years being loved and cared for by the amazing staff. I honestly believe this love and care gave her more years with us and for that, we are eternally grateful. It is a beautiful place and lots of activities and places to sit and walk about, especially for my grandma who loved to walk.

I am happy with the care provided. The staff are very approachable and helpful. The activities are a key part of the well-being of my husband.

Fantastic care home, very homely. Great care staff, management, clerical staff, very understanding of needs of both my mum and family, very attentive. Great meals provided, lovely rooms, I would highly recommend.

My mother has been very unwell recently, all the staff have been kind, caring and thoughtful. The home is well maintained the staff go out of their way to help and have the ability to recognise an individual persons needs. I am pleased we chose Barchester St Thomas for Mum.

The care home, which is well set out, seems ideally set out as a nursing home and should prove very attractive to those seeking a refuge for patients with Alzheimer's.

However, it is the attitude of the staff where the home excels. They dealt with a difficult transfer from the previous home with care and patience. They have gone the extra mile to help our friend, providing him maximum freedom to do what he wants and letting him do work in the garden. The staff are always cheerful and supportive. Our friend now strongly expresses a wish to remain at St. Thomas.

To start with, the manager welcomes with a beautiful smile. I was humbled with the welcome l was given by both the management team and staff. The resident looked so happy and the place is amazingly beautiful. It smelt fresh throughout the entire building. The care for residents is prioritised greatly. I would recommend this care home anytime. It's good beautiful and well-managed.