Barchester St Thomas Care Home

Unfortunately, my mum needed full-time dementia care. It was such a hard decision and a worrying one too. We were recommended St Thomas and the manager and the staff put us at ease straight away. My mum has now been there for over a month and she has settled right in. I have total peace of mind. They look after her in the best way possible. She gets involved in the lovely activities they have, sits in the beautiful gardens, loves the food and has made friends. The care team are second to none. Always checking on her, making cups of tea, helping and really giving them the best quality of life you could hope for with this terrible disease. I would recommend St Thomas to anyone in our situation in a heartbeat. Everything we have requested whether it be to put a picture up, a TV in the room, hairdresser it’s done without question. My mum always looks lovely and presentable every day which shows me how much they care and have listened to our requests. Thank you.

The staff are friendly, approachable, patient and caring. They put my husband's needs and safety first, and I trust them to care for him. The manager is really welcoming and is involved with the care of the residents. There is good communication between staff and myself. The building is impressive and comfortable and is kept very clean. The garden is a safe, calm place. A bonus!

Mum had a series of falls last year and was diagnosed with slight dementia. She was in hospital for two months and became frail, could no longer walk and totally incontinent. She was then transferred to Barchester St Thomas Care Home where she has flourished! The family and myself no longer have to worry about Mum not eating as the food is amazing. The care she receives daily is amazing and many of the staff genuinely love Mum. Entertainment and mental stimulation is greatly encouraged. Security is very good, cleanliness, laundry and day-to-day care are good. The staff are very approachable.

I never had any fears that my partner was not safe in the care home.

The loving care given to our mum by all the staff is amazing. We don't have to worry if we can't get up to see her one day as everyone loves her like us.

My mum is in a new home and is very happy with the great care and is not crying.

We called on the off chance of booking a visit with our friends, due to us being stuck abroad for over 8 months. In lockdown, we had not seen either of them since the previous October. The staff at the home were brilliant and cheerful and we were thrilled to go through the system to enable us to go through the system, to enable us to spend time with our friends there and then. Can't speak highly enough of the staff and management team.

To say I was nervous about coming to an establishment such as yours, I needn't have worried. The staff are very kind, some go way above what one would expect. The whole home is geared towards the care of your guests. My stay is only temporary but should I need more long term, this would be my first choice.

Thank you to all the staff at St Thomas for their hard work and dedication - it really makes a difference to everyone in this situation.

My aunt has been a resident for nearly five years, in which time, she has been well cared for. I have found the staff to be very friendly and easy to approach. The last 18-month have been very difficult for staff, residents and family, and I feel the home has done a wonderful job keeping everyone safe and have been impressed how they have handled visiting for families.

My aunt has been at Barchester St Thomas Care Home care for a couple of weeks now and I’ve noticed a huge change in her well-being the staff are really caring and it’s also so nice and comforting to know. The manager pops in to see her and makes her laugh. The home held a bbq on Saturday 24th it was absolutely fantastic sat out in the garden and had good entertainment well done staff at St Thomas looking forward to more family engagements.

Most staff have been very caring and understanding of how to relatives feel especially during covid. I'm very grateful my father is still here.

Staff are always very caring both to residents and relatives. Any medical issues or respite visits are promptly discussed. One issue I have is that I'm a little disappointed with clothes in his wardrobe - many are not his!

Very caring.

As on all previous visits in the two years, my mum has been a resident, all the staff have been brilliant. Their patience astounds me!

Very clean and amazing visiting room set up and staff very helpful and kind and was offered drinks. Easy time slots and is really nice to be able to see relatives in a safe way. Hoping to see the outside set up soon also.

My mother has been a resident for about 2 years, the staff have always been friendly and professional, when Mum was first there she was very active and a member of staff was always with her and I never got the feeling that they had a problem with that, unlike a previous home, when mum has been unwell they have always kept me updated about mums condition and have discussed the issues with me. In the past year, the staff have gone out of their way to help me to visit mum for which I am very grateful.

We, as a family, would like to thank the home for looking after my mother-in-law. She arrived at the home bedbound and on a puree diet from a previous home and hospital stay. She is now back walking and on a normal diet. A better quality of life.

I feel very happy my husband is in such a nice place. He seems quite contented, enjoys the food and the staff are very kind and helpful at all times. Each time I have visited everyone is very nice and always helpful to me in any way. Thank you.

I've settled in nicely since I arrived here. The staff are all very helpful and nice and polite. I will be better when the medication improves.