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Barchester St Thomas Care Home

St Thomas Close, Basingstoke, Hampshire RG21 5NW
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The love and care they show to my husband is wonderful.Ann B(Wife of Resident/Service User)
Barchester St Thomas Care Home, Basingstoke
The activities are a key part of the well-being of my husband.P S(Wife of Resident/Service User)
Barchester St Thomas Care Home, Basingstoke
It is a beautiful place and lots of activities and places to sit and walk aboutGrace S(Granddaughter of Resident/Service User)
Barchester St Thomas Care Home, Basingstoke

Barchester St Thomas Care Home is set in the heart of the Basingstoke community in close proximity to the town centre and within walking distance to both rail and bus links.

As you enter this home you will see a stunning Chapel dating back to 1885. This is now used for functions and is available for residents and families to use for social gatherings. Carers pride themselves on providing highly...  

Care Provided by Barchester St Thomas Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,747N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester St Thomas Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jenny Rafemoyo (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (3)

Parking

  • Free parking on site

Barchester St Thomas Care Home Reviews (77)

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8.7

Barchester St Thomas Care Home has a Review Score of 8.7 (8.654) out of 10, based on 9 reviews in the last 2 years. Over all time Barchester St Thomas Care Home has 77 reviews.

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Showing 77 reviews matching selected criteria
Review from S N (Partner of Resident) published on 23 August 2022 Submitted via Postal Card
Overall Experience
First-rate reception.
Staff were very good.
I was always kept in the picture as to what was going on within the care home.

I never had any fears that my partner was not safe in the care home.

Reply from Megan Best, Home services advisor at Barchester St Thomas Care Home

Thank you very much for taking the time to write this review and for your kind comments. Many thanks.

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Review from Donna A (Daughter of Resident) published on 21 July 2022 Submitted via Postal Card
Overall Experience

The loving care given to our mum by all the staff is amazing. We don't have to worry if we can't get up to see her one day as everyone loves her like us.

Reply from Megan Best, Home services advisor at Barchester St Thomas Care Home

Thank you very much for taking the time to write this review, and thank you for your kind words. We are very pleased mum is happy, and you are happy too. Many thanks.

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Review from Janet A (Daughter of Resident) published on 15 February 2022 Submitted via Website
Overall Experience
On the St Thomas’s website you will see that the carehome.co.uk review is 9.7 rating, whilst next to it is the poor CQC rating, not without reason.
My mum has full capacity. After two months we have had to move my mum out of St Thomas. Because she was cognitive she was able to tell us when they failed to give her meals. She was able to tell us when her medication hadn't been given to her and when they looked into it, it had been signed for but not actually administered.
The staff did not have the time to engage with my mum, to get her out of the room or to have the appropriate activities suggested on their website. When the assessor came to do a Continuing Care Assessment with her, as part of the assessment she said she cried a lot. The care home nurse suggested that she was depressed, but they would not know because they did not get to spend time with her and they could get her put on antidepressants.

My mum is in a new home and is very happy with the great care and is not crying.

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

I am sorry that you feel we haven't supported your mother to your highest expectations. Thank you for taking the time to complete the survey. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and...  

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Review from N P (Friend of Resident) published on 1 October 2021 Submitted via Postal Card
Overall Experience

We called on the off chance of booking a visit with our friends, due to us being stuck abroad for over 8 months. In lockdown, we had not seen either of them since the previous October. The staff at the home were brilliant and cheerful and we were thrilled to go through the system to enable us to go through the system, to enable us to spend time with our friends there and then. Can't speak highly enough of the staff and management team.

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you for your kind words. We believe we have a fantastic team here at Barchester St Thomas Care Home, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at St Thomas we believe this creates a relaxed and friendly environment for our residents/relatives and friends. We look forward to your next visit. Thank you.

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Review from B B (Resident / Service User) published on 1 October 2021 Submitted via Postal Card
Overall Experience

To say I was nervous about coming to an establishment such as yours, I needn't have worried. The staff are very kind, some go way above what one would expect. The whole home is geared towards the care of your guests. My stay is only temporary but should I need more long term, this would be my first choice.

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you for taking the time to complete a review of St Thomas Care Home. Your feedback is extremely important and has been shared with the team, who are really pleased to hear that their input has made such a positive difference.

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Review from Kerry H (Daughter of Resident) published on 1 September 2021 Submitted via Website
Overall Experience
I have now visited my dad a couple of times since he moved into Barchester St Thomas Care Home. I am very pleased that we chose St Thomas as it goes completely against anything we had imagined when we first found out Dad needed full-time nursing care.
Dad’s care has been amazing and all of the staff are always so helpful and friendly with the other residents and family that are visiting.
We all knew that the day would come that dad needed that level of care and we are just so glad that we found St Thomas.

Thank you to all the staff at St Thomas for their hard work and dedication - it really makes a difference to everyone in this situation.

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

The team here at St. Thomas would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. We are so pleased that we can help your family...  

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Review from S S (Niece of Resident) published on 10 August 2021 Submitted via Postal Card
Overall Experience

My aunt has been a resident for nearly five years, in which time, she has been well cared for. I have found the staff to be very friendly and easy to approach. The last 18-month have been very difficult for staff, residents and family, and I feel the home has done a wonderful job keeping everyone safe and have been impressed how they have handled visiting for families.

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you so much for taking the time to give us a review.

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Review from Tom S (Relative of Resident) published on 10 August 2021 Submitted via Website
Overall Experience

My aunt has been at Barchester St Thomas Care Home care for a couple of weeks now and I’ve noticed a huge change in her well-being the staff are really caring and it’s also so nice and comforting to know. The manager pops in to see her and makes her laugh. The home held a bbq on Saturday 24th it was absolutely fantastic sat out in the garden and had good entertainment well done staff at St Thomas looking forward to more family engagements.

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you so much for taking the time to give us this review. The staff at St Thomas have worked so hard to improve and maintain residents well-being through this difficult time. I will ensure to feedback to the team. So on behalf of myself and the team, thank you.

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Review from A B (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card
Overall Experience

Most staff have been very caring and understanding of how to relatives feel especially during covid. I'm very grateful my father is still here.

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

The team here at St Thomas would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from S R (Wife of Resident) published on 30 June 2021 Submitted via Postal Card
Overall Experience

Staff are always very caring both to residents and relatives. Any medical issues or respite visits are promptly discussed. One issue I have is that I'm a little disappointed with clothes in his wardrobe - many are not his!

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. I am sorry to hear about clothes in his wardrobe that are not his. I will speak to my team and ensure this doesn't happen again.

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Review from J B (Partner of Resident) published on 30 June 2021 Submitted via Postal Card
Overall Experience

Very caring.

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you for taking the time to leave us such a positive review. Here at St. Thomas, we strive to provide the best individual personal care to our residents.

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Review from Paul T (Son of Resident) published on 8 June 2021 Submitted via Postal Card
Overall Experience

As on all previous visits in the two years, my mum has been a resident, all the staff have been brilliant. Their patience astounds me!

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you very much for giving us a positive review.

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Review from Z B (Grandson of Resident) published on 7 May 2021 Submitted via Website
Overall Experience

Very clean and amazing visiting room set up and staff very helpful and kind and was offered drinks. Easy time slots and is really nice to be able to see relatives in a safe way. Hoping to see the outside set up soon also.

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from David (Son of Resident) published on 7 May 2021 Submitted via Website
Overall Experience

My mother has been a resident for about 2 years, the staff have always been friendly and professional, when Mum was first there she was very active and a member of staff was always with her and I never got the feeling that they had a problem with that, unlike a previous home, when mum has been unwell they have always kept me updated about mums condition and have discussed the issues with me. In the past year, the staff have gone out of their way to help me to visit mum for which I am very grateful.

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

We are so glad to hear about your positive experience of St. Thomas and I am very thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from T P (Daughter-in-law of Resident) published on 6 May 2021 Submitted via Postal Card
Overall Experience

We, as a family, would like to thank the home for looking after my mother-in-law. She arrived at the home bedbound and on a puree diet from a previous home and hospital stay. She is now back walking and on a normal diet. A better quality of life.

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you so much for taking the time to leave a review. I would like to thank you on behalf of my team for your kind words. Lockdown brought many challenges but we never for a second let it impact the care we gave, so it is so special for this to be recognised. I look forward to sharing this review with my team. kindest regards.

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Review from E H (Wife of Resident) published on 6 May 2021 Submitted via Postal Card
Overall Experience

I feel very happy my husband is in such a nice place. He seems quite contented, enjoys the food and the staff are very kind and helpful at all times. Each time I have visited everyone is very nice and always helpful to me in any way. Thank you.

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you so much for taking the time to give us such a lovely review. We all do enjoy looking after your husband.

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Review from Margaret H (Resident / Service User) published on 28 April 2021 Submitted via Postal Card
Overall Experience

I've settled in nicely since I arrived here. The staff are all very helpful and nice and polite. I will be better when the medication improves.

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you very much for taking the time to give us a review. We really enjoy looking after you.

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Review from M C (Friend of Resident) published on 28 April 2021 Submitted via Postal Card
Overall Experience

St Thomas is a lovely home for residents, a nice clean place. Staff are hard-working, lovely, happy people. Takes some time to get used to when booking a visit on the website but got it now. Staff have put up with my moans about visiting times. All in all a wonderful home, excellent staff.

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you very much for taking the time to give us a review.

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Review from Pauline O (Partner of Resident) published on 28 April 2021 Submitted via Postal Card
Overall Experience

Always made very welcome when visiting. The home is very clean.

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you very much for giving us a review. We do enjoy looking after your loved one.

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Review from K B (Daughter of Resident) published on 12 April 2021 Submitted via Postal Card
Overall Experience
Fantastic visit thanks so much for making this possible.

An absolute delight to meet the wonderful chatty manager. So grateful to have the carer looking after my dad she is a star!

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you so much, Karen, for taking the time to give us a review.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 August 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (25) & Events (0)

News
  • 27 Oct 2025

    We had the absolute pleasure of welcoming a lively group of little ones from St Bernard’s Nursery to our home. The room was filled with laughter and energy as the...

  • 27 Oct 2025

    Residents at St Thomas have been getting into the Halloween spirit this week with a creative afternoon of themed colouring! From pumpkins and friendly ghosts to cute cats and witches,...

  • 27 Oct 2025

    Residents were delighted this week as we welcomed Hannah and her adorable guinea pigs to our home! The fluffy visitors were a huge hit, bringing joy, laughter, and plenty of...

Upcoming Events

There are no upcoming events for Barchester St Thomas Care Home.

Awards / Recognitions (54)

Accreditations

There are no accreditations posted yet for Barchester St Thomas Care Home.

Meet the Team (9)

Jenny Rafemoyo
Jenny RafemoyoJob Title:General ManagerJoined: 2024

Hello, my name is Jenny, and I am the General Manager at St Thomas’. I joined the St Thomas team in September 2024 and have experience managing both nursing and residential care homes. My passion for caring for people living with dementia began around eight years ago. At St Thomas, I aim to create a safe and loving environment for those living with dementia while promoting choice and encouraging independence.

In 2020, I completed a Diploma in Management in Health and Social Care, and in 2023, I obtained a Bachelor’s Degree in Integrated Care. In 2025, I completed a Level 7 qualification in Senior Leadership.

I take pride in fostering a positive working culture and aim to inspire the St Thomas team to reach their full potential within Barchester through education, practical experience, and mentoring. At St Thomas, we have a highly skilled team of care, nursing, and ancillary staff.

As General Manager, I strive to empower the team to provide high-quality, person-centred care while ensuring our residents’ lives are fulfilled, regardless of physical limitations.

St Thomas has a fantastic activity team that ensures every day is different in our home, offering an extensive array of events and life enrichment opportunities. Our activities team is always looking for new and innovative ways to promote independence and enjoyment.

At St Thomas, we understand that having a loved one in a care home can be a challenging time. Therefore, we welcome families and friends into the home like family, and our staff are always on hand to support relatives through what we know can be a confusing experience.

Sony Thomas
Sony ThomasJob Title:Deputy ManagerJoined: 2023

Hello, I’m Sony and I am the Deputy Manager here at St Thomas. I have been working with the team here since 2023, and I truly enjoy working with such a fantastic team and caring for the wonderful residents living here at St Thomas.

Carmen Netoiu
Carmen NetoiuJob Title:Head HousekeeperJoined: 2016

Hi, My name is Carmen and I am the Head Housekeeper at St Thomas's Care Home. I started working at St Thomas' 8 years ago, starting as a part-time housekeeper. Over the years I worked my way towards my current role as Head of Housekeeping as of two years ago.

My favourite part of working at St Thomas' is being able to spend quality time with our residents and brighten their day and their space in meaningful ways.

Blessing Obot
Blessing ObotJob Title:RGN

Hello, I’m Blessing and I’m one of the nurses here at St Thomas, I love working in such a wonderful environment, there is a true sense of community here.

Queenly Edem Tamakloe
Queenly Edem TamakloeJob Title:RGNJoined: 2023

Hi, I’m Edem, I’ve been working a St Thomas for just over a year now. It’s such an incredible home and everyone is so lovely, staff and residents alike.

Chloe Stapely
Chloe StapelyJob Title:Activities CoordinatorJoined: 2020

Hello, my name is Chloe and I am the Activities Coordinator at St Thomas. I have been part of the St Thomas team since 2020. I started at St Thomas as a General Assistant before progressing into my current role. I have always had a passion for helping others, working at St Thomas allows me to do that every day.

I love planning engaging events and activities. There is nothing more rewarding for me than seeing the positive impact they have on our wonderful residents.

Sikka Rai
Sikka RaiJob Title:Senior Care AssistantJoined: 2019

Hello, my name is Sikka and I am a Senior Care Assistant at St Thomas. I have worked at St Thomas for five years. My favourite part about working at St Thomas is the sense of teamwork and getting to know the residents and their families. It's a real joy.

Delphine Chi
Delphine ChiJob Title:Care AssistantJoined: 2023

My name is Delphine and I joined the St Thomas team in 2023. One of the most amazing things about St Thomas is the inspiring nurses and carers. I really enjoy enriching the lives of our residents every day and making a difference to their day.

Prudence George
Prudence GeorgeJob Title:Clinical Lead NurseJoined: 2022

I am the Clinical Lead Nurse and have been working with St Thomas since September 2022. I truly enjoy being part of this team because of its strong commitment to delivering the highest standards of care and our continuous drive for improvement.

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