
The love and care they show to my husband is wonderful.Ann B(Wife of Resident/Service User)

The activities are a key part of the well-being of my husband.P S(Wife of Resident/Service User)

It is a beautiful place and lots of activities and places to sit and walk aboutGrace S(Granddaughter of Resident/Service User)

The love and care they show to my husband is wonderful.Ann B(Wife of Resident/Service User)

The activities are a key part of the well-being of my husband.P S(Wife of Resident/Service User)

It is a beautiful place and lots of activities and places to sit and walk aboutGrace S(Granddaughter of Resident/Service User)

Barchester St Thomas Care Home is set in the heart of the Basingstoke community in close proximity to the town centre and within walking distance to both rail and bus links.
As you enter this home you will see a stunning Chapel dating back to 1885. This is now used for functions and is available for residents and families to use for social gatherings. Carers pride themselves on providing highly...
Care Provided by Barchester St Thomas Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester St Thomas Care Home for full pricing details and T&Cs.
Contact Barchester St Thomas Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Jenny Rafemoyo (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (3)
Parking
- Free parking on site
Barchester St Thomas Care Home Reviews (77)
Barchester St Thomas Care Home has a Review Score of 8.7 (8.654) out of 10, based on 9 reviews in the last 2 years.
Over all time Barchester St Thomas Care Home has 77 reviews.
Staff were very good.
I was always kept in the picture as to what was going on within the care home.
I never had any fears that my partner was not safe in the care home.
Thank you very much for taking the time to write this review and for your kind comments. Many thanks.
The loving care given to our mum by all the staff is amazing. We don't have to worry if we can't get up to see her one day as everyone loves her like us.
Thank you very much for taking the time to write this review, and thank you for your kind words. We are very pleased mum is happy, and you are happy too. Many thanks.
My mum has full capacity. After two months we have had to move my mum out of St Thomas. Because she was cognitive she was able to tell us when they failed to give her meals. She was able to tell us when her medication hadn't been given to her and when they looked into it, it had been signed for but not actually administered.
The staff did not have the time to engage with my mum, to get her out of the room or to have the appropriate activities suggested on their website. When the assessor came to do a Continuing Care Assessment with her, as part of the assessment she said she cried a lot. The care home nurse suggested that she was depressed, but they would not know because they did not get to spend time with her and they could get her put on antidepressants.
My mum is in a new home and is very happy with the great care and is not crying.
I am sorry that you feel we haven't supported your mother to your highest expectations. Thank you for taking the time to complete the survey. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and...
We called on the off chance of booking a visit with our friends, due to us being stuck abroad for over 8 months. In lockdown, we had not seen either of them since the previous October. The staff at the home were brilliant and cheerful and we were thrilled to go through the system to enable us to go through the system, to enable us to spend time with our friends there and then. Can't speak highly enough of the staff and management team.
Thank you for your kind words. We believe we have a fantastic team here at Barchester St Thomas Care Home, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at St Thomas we believe this creates a relaxed and friendly environment for our residents/relatives and friends. We look forward to your next visit. Thank you.
To say I was nervous about coming to an establishment such as yours, I needn't have worried. The staff are very kind, some go way above what one would expect. The whole home is geared towards the care of your guests. My stay is only temporary but should I need more long term, this would be my first choice.
Thank you for taking the time to complete a review of St Thomas Care Home. Your feedback is extremely important and has been shared with the team, who are really pleased to hear that their input has made such a positive difference.
Dad’s care has been amazing and all of the staff are always so helpful and friendly with the other residents and family that are visiting.
We all knew that the day would come that dad needed that level of care and we are just so glad that we found St Thomas.
Thank you to all the staff at St Thomas for their hard work and dedication - it really makes a difference to everyone in this situation.
The team here at St. Thomas would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference. We are so pleased that we can help your family...
My aunt has been a resident for nearly five years, in which time, she has been well cared for. I have found the staff to be very friendly and easy to approach. The last 18-month have been very difficult for staff, residents and family, and I feel the home has done a wonderful job keeping everyone safe and have been impressed how they have handled visiting for families.
Thank you so much for taking the time to give us a review.
My aunt has been at Barchester St Thomas Care Home care for a couple of weeks now and I’ve noticed a huge change in her well-being the staff are really caring and it’s also so nice and comforting to know. The manager pops in to see her and makes her laugh. The home held a bbq on Saturday 24th it was absolutely fantastic sat out in the garden and had good entertainment well done staff at St Thomas looking forward to more family engagements.
Thank you so much for taking the time to give us this review. The staff at St Thomas have worked so hard to improve and maintain residents well-being through this difficult time. I will ensure to feedback to the team. So on behalf of myself and the team, thank you.
Most staff have been very caring and understanding of how to relatives feel especially during covid. I'm very grateful my father is still here.
The team here at St Thomas would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.
Staff are always very caring both to residents and relatives. Any medical issues or respite visits are promptly discussed. One issue I have is that I'm a little disappointed with clothes in his wardrobe - many are not his!
Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. I am sorry to hear about clothes in his wardrobe that are not his. I will speak to my team and ensure this doesn't happen again.
Very caring.
Thank you for taking the time to leave us such a positive review. Here at St. Thomas, we strive to provide the best individual personal care to our residents.
As on all previous visits in the two years, my mum has been a resident, all the staff have been brilliant. Their patience astounds me!
Thank you very much for giving us a positive review.
Very clean and amazing visiting room set up and staff very helpful and kind and was offered drinks. Easy time slots and is really nice to be able to see relatives in a safe way. Hoping to see the outside set up soon also.
Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.
My mother has been a resident for about 2 years, the staff have always been friendly and professional, when Mum was first there she was very active and a member of staff was always with her and I never got the feeling that they had a problem with that, unlike a previous home, when mum has been unwell they have always kept me updated about mums condition and have discussed the issues with me. In the past year, the staff have gone out of their way to help me to visit mum for which I am very grateful.
We are so glad to hear about your positive experience of St. Thomas and I am very thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.
We, as a family, would like to thank the home for looking after my mother-in-law. She arrived at the home bedbound and on a puree diet from a previous home and hospital stay. She is now back walking and on a normal diet. A better quality of life.
Thank you so much for taking the time to leave a review. I would like to thank you on behalf of my team for your kind words. Lockdown brought many challenges but we never for a second let it impact the care we gave, so it is so special for this to be recognised. I look forward to sharing this review with my team. kindest regards.
I feel very happy my husband is in such a nice place. He seems quite contented, enjoys the food and the staff are very kind and helpful at all times. Each time I have visited everyone is very nice and always helpful to me in any way. Thank you.
Thank you so much for taking the time to give us such a lovely review. We all do enjoy looking after your husband.
I've settled in nicely since I arrived here. The staff are all very helpful and nice and polite. I will be better when the medication improves.
Thank you very much for taking the time to give us a review. We really enjoy looking after you.
St Thomas is a lovely home for residents, a nice clean place. Staff are hard-working, lovely, happy people. Takes some time to get used to when booking a visit on the website but got it now. Staff have put up with my moans about visiting times. All in all a wonderful home, excellent staff.
Thank you very much for taking the time to give us a review.
Always made very welcome when visiting. The home is very clean.
Thank you very much for giving us a review. We do enjoy looking after your loved one.
An absolute delight to meet the wonderful chatty manager. So grateful to have the carer looking after my dad she is a star!
Thank you so much, Karen, for taking the time to give us a review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 August 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (25) & Events (0)
- 27 Oct 2025
We had the absolute pleasure of welcoming a lively group of little ones from St Bernard’s Nursery to our home. The room was filled with laughter and energy as the...
- 27 Oct 2025
Residents at St Thomas have been getting into the Halloween spirit this week with a creative afternoon of themed colouring! From pumpkins and friendly ghosts to cute cats and witches,...
- 27 Oct 2025
Residents were delighted this week as we welcomed Hannah and her adorable guinea pigs to our home! The fluffy visitors were a huge hit, bringing joy, laughter, and plenty of...
There are no upcoming events for Barchester St Thomas Care Home.
Awards / Recognitions (54)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester St Thomas Care Home.
Meet the Team (9)

Hello, my name is Jenny, and I am the General Manager at St Thomas’. I joined the St Thomas team in September 2024 and have experience managing both nursing and residential care homes. My passion for caring for people living with dementia began around eight years ago. At St Thomas, I aim to create a safe and loving environment for those living with dementia while promoting choice and encouraging independence.
In 2020, I completed a Diploma in Management in Health and Social Care, and in 2023, I obtained a Bachelor’s Degree in Integrated Care. In 2025, I completed a Level 7 qualification in Senior Leadership.
I take pride in fostering a positive working culture and aim to inspire the St Thomas team to reach their full potential within Barchester through education, practical experience, and mentoring. At St Thomas, we have a highly skilled team of care, nursing, and ancillary staff.
As General Manager, I strive to empower the team to provide high-quality, person-centred care while ensuring our residents’ lives are fulfilled, regardless of physical limitations.
St Thomas has a fantastic activity team that ensures every day is different in our home, offering an extensive array of events and life enrichment opportunities. Our activities team is always looking for new and innovative ways to promote independence and enjoyment.
At St Thomas, we understand that having a loved one in a care home can be a challenging time. Therefore, we welcome families and friends into the home like family, and our staff are always on hand to support relatives through what we know can be a confusing experience.

Hello, I’m Sony and I am the Deputy Manager here at St Thomas. I have been working with the team here since 2023, and I truly enjoy working with such a fantastic team and caring for the wonderful residents living here at St Thomas.

Hi, My name is Carmen and I am the Head Housekeeper at St Thomas's Care Home. I started working at St Thomas' 8 years ago, starting as a part-time housekeeper. Over the years I worked my way towards my current role as Head of Housekeeping as of two years ago.
My favourite part of working at St Thomas' is being able to spend quality time with our residents and brighten their day and their space in meaningful ways.

Hello, I’m Blessing and I’m one of the nurses here at St Thomas, I love working in such a wonderful environment, there is a true sense of community here.

Hi, I’m Edem, I’ve been working a St Thomas for just over a year now. It’s such an incredible home and everyone is so lovely, staff and residents alike.

Hello, my name is Chloe and I am the Activities Coordinator at St Thomas. I have been part of the St Thomas team since 2020. I started at St Thomas as a General Assistant before progressing into my current role. I have always had a passion for helping others, working at St Thomas allows me to do that every day.
I love planning engaging events and activities. There is nothing more rewarding for me than seeing the positive impact they have on our wonderful residents.

Hello, my name is Sikka and I am a Senior Care Assistant at St Thomas. I have worked at St Thomas for five years. My favourite part about working at St Thomas is the sense of teamwork and getting to know the residents and their families. It's a real joy.

My name is Delphine and I joined the St Thomas team in 2023. One of the most amazing things about St Thomas is the inspiring nurses and carers. I really enjoy enriching the lives of our residents every day and making a difference to their day.

I am the Clinical Lead Nurse and have been working with St Thomas since September 2022. I truly enjoy being part of this team because of its strong commitment to delivering the highest standards of care and our continuous drive for improvement.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester St Thomas Care Home to verify any information. View our terms and conditions. Barchester St Thomas Care Home has an Enhanced Service -more info.