Barchester St Thomas Care Home

St Thomas Close, Basingstoke RG21 5NW
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9.3 71 Reviews
  • Barchester St Thomas Care Home, Basingstoke
Barchester St Thomas Care Home is set in the heart of the Basingstoke community in close proximity to the town centre and within walking distance to both rail and bus links.

As you enter this home you will see a stunning Chapel dating back to 1885. This is now used for functions and is available for residents and families to use for social gatherings. Carers pride themselves on providing highly trained dementia care to residents, tailoring the care to meet their individual needs as they appreciate that no two people are the same.

The care team consists of Registered Nurses and carers who are all experienced in caring for residents with various stages of dementia and complex nursing needs. All rooms are individual and offer en-suite facilities. The home is also very fortunate to have well-established secure internal garden with a colourful courtyard garden.

Each day there is a full activities programme facilitated by a dedicated activities team. Activities are arranged to suit the interests of residents and can vary from group to individual programmes.
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Care Provided by Barchester St Thomas Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1749

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester St Thomas Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Jenny Rafemoyo (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Parking

  • Free parking on site

Barchester St Thomas Care Home Reviews (71)

9.3

Barchester St Thomas Care Home has a Review Score of 9.3 (9.298) out of 10, based on 9 reviews in the last 2 years.
Over all time Barchester St Thomas Care Home has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester St Thomas Care Home
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Total of 71, showing 61-71
Review from Samantha H (Daughter of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into St Thomas Care Home and has settled in really well. Carers are lovely and attentive. Mum did have a fall in the garden and was left for up to 30 minutes but they acted on their mistake and all is fine.
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Review from Beryl M (Wife of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is very well looked after here. Staff are always kind and helpful. I am very happy with his care.
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Review from Gary J (Son of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with care my father receives. His medical care is very good. My father appears to be happy and content.
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Review from Kay R (Daughter of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We wish we could give my Dad personal care 24 hours a day ourselves, but we can't. This is as good a substitute as we are likely to find anywhere. The staff do an excellent job on the whole, in difficult situations and are genuinely caring. Considering my Dad is not the only one they are preoccupied
with, as we are, I think they are to be commended. Occasionally we find fault, as is only to be expected, but on the whole, I only have praise.
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Review from Frank T (Husband of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find my wife is being well cared for. She is apparently quite chatty with the staff, but I don't think she talks to the other residents, but I don't see her all day. She does seem to lose her footwear a lot. She does thankfully remember me and our son and daughter, even their dog. When I saw her today,
she was lucid but a little tired. I am still concerned about her drooping posture. She is as well as can be expected.
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Review from F C (Wife of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff look after my husband very well if something happens to him like a fall or he has knocked himself etc, the home contact me immediately. The food is a little bit samey but it is wholesome and my husband eats well. The management is always looking for ways to improve the home. At all times the
staff and management are happy to hear any concerns I have.
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Review from Christine S (Daughter of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the new manager has taken over the change is very noticeable. The home looks cleaner, tidier and great notice boards. Carers seem happier. Mum's care is better overall, meals are great, Mum loves them. Carers are eager to help. I feel listened to if any problems occur.
Reply from Laura Linwood, General Manager at Barchester St Thomas Care Home
Thank you for taking the time to review us - we will continue to improve things and really appreciate your feedback.
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Review from G C (Son of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Thomas Care Home is a well run nursing home with lots of friendly staff who take a care in their work. With most of them going beyond the call of duty. The residents are well looked after and it's a far better nursing home than most in the local area.
Reply from Laura Linwood, General Manager at Barchester St Thomas Care Home
Thank you very much for taking the time to complete this review. I will share your kind words with my team who will be so pleased. We will continue to value and act on any feedback received and make…read more
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Review from A W (Sister of Resident) published on 8 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been at the home for 3 years. The staff are always kind and caring and patient. The new manager is always there to talk to and has really made a difference to the home. It looks and smells much better.
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Review from Karen J (Relative of Resident) published on 17 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited many homes in the area before choosing St Thomas. We did so because from the minute we walked into the lovely old building, we were welcomed by everyone we came into contact with - the managers, nurses, cleaners, everyone. It has a lovely calm and relaxing atmosphere and nothing is ever
too much trouble for the staff. Our uncle is well looked after and constantly entertained. He has made many new friends and we feel relieved he is happy and content. The food, since the new head chef has started work has improved significantly and on many occasions, we have chosen to eat at the home and have been made to feel welcome when we have. One of the very few criticisms we do have is that the carpets in his room and in many other areas could do with replacing. They are clean but have seen better days.
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Review from Joy O (Daughter of Resident) published on 10 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were always impressed with the level of quality and care and very few occasions to raise any concerns. When we did, they were listened to and dealt with quickly and appropriately. Wonderful staff and we are very appreciative of the care and support given. Exceptional care at a very sad time.
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Current Review Score: 9.3 (9.298)

Overview of Review Score

The Review Score of 9.3 (9.298) out of 10 for Barchester St Thomas Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Barchester St Thomas Care Home is calculated as follows: ( (77 Excellents x 5) + (29 Goods x 4) ) ÷ 106 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.572 Points relating to the number of positive Reviews for Barchester St Thomas Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 9 Positive Reviews ÷ 13.4 = 0.672
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (50)

Meet the Team (8)

Jenny

Jenny Rafemoyo

Job Title: General Manager Joined: 2024

Hello, my name is Jenny, and I am the General Manager at St Thomas’. I joined the St Thomas team in September 2024 and have experience managing both nursing and residential care homes. My passion for caring for people living with dementia began around eight years ago. At St Thomas, I aim to create a safe and loving environment for those living with dementia while promoting choice and encouraging independence.


In 2020, I completed a Diploma in Management in Health and Social Care, and in 2023, I obtained a Bachelor’s Degree in Integrated Care. In 2025, I completed a Level 7 qualification in Senior Leadership.


I take pride in fostering a positive working culture and aim to inspire the St Thomas team to reach their full potential within Barchester through education, practical experience, and mentoring. At St Thomas, we have a highly skilled team of care, nursing, and ancillary staff.


As General Manager, I strive to empower the team to provide high-quality, person-centred care while ensuring our residents’ lives are fulfilled, regardless of physical limitations.


St Thomas has a fantastic activity team that ensures every day is different in our home, offering an extensive array of events and life enrichment opportunities. Our activities team is always looking for new and innovative ways to promote independence and enjoyment.


At St Thomas, we understand that having a loved one in a care home can be a challenging time. Therefore, we welcome families and friends into the home like family, and our staff are always on hand to support relatives through what we know can be a confusing experience.

Sony

Sony Thomas

Job Title: Deputy Manager Joined: 2023

Hello, I’m Sony and I am the Deputy Manager here at St Thomas. I have been working with the team here since 2023, and I truly enjoy working with such a fantastic team and caring for the wonderful residents living here at St Thomas.

Carmen

Carmen Netoiu

Job Title: Head Housekeeper Joined: 2016

Hi, My name is Carmen and I am the Head Housekeeper at St Thomas's Care Home. I started working at St Thomas' 8 years ago, starting as a part-time housekeeper. Over the years I worked my way towards my current role as Head of Housekeeping as of two years ago.


My favourite part of working at St Thomas' is being able to spend quality time with our residents and brighten their day and their space in meaningful ways.

Blessing

Blessing Obot

Job Title: RGN

Hello, I’m Blessing and I’m one of the nurses here at St Thomas, I love working in such a wonderful environment, there is a true sense of community here.

Queenly Edem

Queenly Edem Tamakloe

Job Title: RGN Joined: 2023

Hi, I’m Edem, I’ve been working a St Thomas for just over a year now. It’s such an incredible home and everyone is so lovely, staff and residents alike.

Chloe

Chloe Stapely

Job Title: Activities Coordinator Joined: 2020

Hello, my name is Chloe and I am the Activities Coordinator at St Thomas. I have been part of the St Thomas team since 2020. I started at St Thomas as a General Assistant before progressing into my current role. I have always had a passion for helping others, working at St Thomas allows me to do that every day.


I love planning engaging events and activities. There is nothing more rewarding for me than seeing the positive impact they have on our wonderful residents.

Sikka

Sikka Rai

Job Title: Senior Care Assistant Joined: 2019

Hello, my name is Sikka and I am a Senior Care Assistant at St Thomas. I have worked at St Thomas for five years. My favourite part about working at St Thomas is the sense of teamwork and getting to know the residents and their families. It's a real joy.

Delphine

Delphine Chi

Job Title: Care Assistant Joined: 2023

My name is Delphine and I joined the St Thomas team in 2023. One of the most amazing things about St Thomas is the inspiring nurses and carers. I really enjoy enriching the lives of our residents every day and making a difference to their day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester St Thomas Care Home to verify any information. View our terms and conditions. Barchester St Thomas Care Home has an Enhanced Service - more info.