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Barchester St Thomas Care Home

St Thomas Close, Basingstoke, Hampshire RG21 5NW
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The love and care they show to my husband is wonderful.Ann B(Wife of Resident/Service User)
Barchester St Thomas Care Home, Basingstoke
The activities are a key part of the well-being of my husband.P S(Wife of Resident/Service User)
Barchester St Thomas Care Home, Basingstoke
It is a beautiful place and lots of activities and places to sit and walk aboutGrace S(Granddaughter of Resident/Service User)
Barchester St Thomas Care Home, Basingstoke

Barchester St Thomas Care Home is set in the heart of the Basingstoke community in close proximity to the town centre and within walking distance to both rail and bus links.

As you enter this home you will see a stunning Chapel dating back to 1885. This is now used for functions and is available for residents and families to use for social gatherings. Carers pride themselves on providing highly...  

Care Provided by Barchester St Thomas Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,747N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester St Thomas Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jenny Rafemoyo (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (3)

Parking

  • Free parking on site

Barchester St Thomas Care Home Reviews (77)

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8.7

Barchester St Thomas Care Home has a Review Score of 8.7 (8.654) out of 10, based on 9 reviews in the last 2 years. Over all time Barchester St Thomas Care Home has 77 reviews.

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Showing 77 reviews matching selected criteria
Review from K D (Son of Resident) published on 30 March 2021 Submitted via Postal Card
Overall Experience

A wonderful place to be, the staff are always pleasant and helpful. Keep us informed of how mum is doing.

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you very much for taking the time to give us such a kind review. I will pass this on to all the staff.

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Review from N M (Son of Resident) published on 30 March 2021 Submitted via Postal Card
Overall Experience
Always helpful with anything I need to know.

Work very hard over the last year to help Mum.

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Hi - thank you very much for taking the time to review us. I will make sure I pass on your thanks to my team to inspire and encourage them. We love looking after your mum.

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Review from Rob C (Son of Resident) published on 30 March 2021 Submitted via Postal Card
Overall Experience

The facilities, care and cleanliness at St Thomas are amazing.

Can I make an advanced booking for myself to become a resident in about 20-years time?

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home
Thank you for the wonderful feedback. It means a lot to our St Thomas family.

As for your 20-years time advanced booking - consider it done! Thank you so much.

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Review from Jean C (Daughter of Resident) published on 30 March 2021 Submitted via Postal Card
Overall Experience
Very happy to see Mum, and she looks good.

Thank you for your great care.

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you very much Jean for taking the time off your day to give us a good review.

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Review from Pauline B (Daughter of Resident) published on 25 March 2021 Submitted via Postal Card
Overall Experience

Our mother moved into St Thomas Care Home on 1st November 2020. She settled very quickly and is very happy with the care and attention she is receiving - she always says the "girls are lovely" when talking about the staff. She enjoys the food as well as the numerous activities facilitated at the home. Any issues and concerns have been dealt with in an extremely professional and efficient way by the staff.

Reply from Fatmata Cochrane, General Manager at Barchester St Thomas Care Home

Thank you so much for taking the time to give such a lovely review.

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Review from Karen H (Daughter of Resident) published on 16 September 2020 Submitted via Postal Card
Overall Experience

Both my parents are in St. Thomas (Basingstoke), I could not ask for better care. My mum has been in bed for most of the three years and has never had a bedsore. The staff always keep me updated with what's going on. I am so grateful to the management and all the staff that are putting their lives on the line at this moment in time. Thank you.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Many thanks for taking the time to leave this review, and for your kind comments. I will ensure that they are passed on to the Team. It is a pleasure to be able to look after your parents, and we are grateful for your continued support in these unprecedented times.

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Review from B S (Husband of Resident) published on 28 August 2020 Submitted via Postal Card
Overall Experience

A very good home. Excellent staff.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Many thanks for taking the time to leave this review and your kind comments. I will ensure they are published for the staff at St Thomas to see.

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Review from Debbie W (Daughter of Resident) published on 4 May 2020 Submitted via Postal Card
Overall Experience

I was so nervous, guilty and anxious about putting my father into residential care but I needn't have been. He was made to feel very welcome and has settled in just right. He has loads of space to roam freely (still being watched though) which suits him just fine. He is definitely in the right place for him.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Many thanks for taking the time to complete a review. Feedback of our service is very important to us, and your review will be fed back to the team.

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Review from D C (Daughter of Resident) published on 20 January 2020 Submitted via Postal Card
Overall Experience

The staff are very friendly and helpful to all of us, especially to my Dad who visits daily. The home has a nice feel about it and we are lucky to have it just down the road, so my Dad still feels close to my Mum.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Thank you for taking the time to leave your feedback, it is always valued. It is a pleasure to look after your Mum, and your Dad is an extended member of the St Thomas family. I will pass your kind comments onto the team.

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Review from N B (Friend of Resident) published on 14 November 2019 Submitted via Postal Card
Overall Experience

My wife and I have been visiting St Thomas to see our friend at least twice a week since June 2018. We liken the home to a 4-5 star hotel for its atmosphere in all areas such as lounges, dining rooms and also its food quality. We are constantly impressed by the efficient manner in which the staff at all levels perform their duties. Their dedication to the care and welfare of the residents is worthy of the highest commendation and we have never seen or heard anything of a derogatory nature, worthy of complaint. In addition, we are impressed with the friendliness shown towards us by all the staff, who always greet us with a smile, as indeed they also do when dealing with the residents. Well done St Thomas.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Thank you for taking the time to leave this review, and for your kind words. I will ensure that all the staff in all the teams are advised of your review.

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Review from Colin T (Son of Resident) published on 12 September 2019 Submitted via Postal Card
Overall Experience

I am satisfied with the care my mother is receiving.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Many thanks for taking the time to submit this review. It is much appreciated.

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Review from Jennifer T (Wife of Resident) published on 13 August 2019 Submitted via Postal Card
Overall Experience
I am made very welcome by staff when I visit - they are courteous and kind, both to me and my husband. He is recently in bed (11am) when I call and I know he has medical problems which I am confident staff understand. He has to be got out of bed by hoist now. A wheelchair is used to get him around because now he is so unsteady.
When I stay over lunchtime I help feed him. He doesn't speak much but, staff do keep a watchful eye on him as he is so unsteady.
Lovely to see tablecloths and napkins - bibs are supplied when required.
The activities for exercise are sympathetically done - husband benefitted even when just watching.
It is nice to sit and view the garden together; doors, of course, are mostly shut.

St Thomas's refurbishment is excellent - my husband likes the little chapel coffee shop -fresh coffee and cakes!

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Many thanks for thaking the time to leave this review, and your observations of the Home. Very much appreciated

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Review from Kim W (Niece of Resident) published on 13 June 2019 Submitted via Postal Card
Overall Experience

My uncle became a resident in August of 2018 as he could not look after himself any more due to the fact that he had dementia and was forgetting basic things like eating and washing and a major thing of not taking his medication. Since he has been there my sister and myself no longer have to worry on a daily basis, he is getting all the care that he could hope for.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Thank you for taking the time to leave a review and your lovely comments, which I will feed back to the team. It is a real pleasure to have been able to get to know your uncle and yourselves.

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Review from Debra R (Son of Resident) published on 11 June 2019 Submitted via Postal Card
Overall Experience

My Dad came to the care home in March. His care was good to start with, but due to my Dad's health, he is now on puree food, was very upset to find my Dad being given solid food. I have also found when I arrive in the evening, residents are being left alone and no carer in sight, which is disappointing. There has been one carer who will go above and beyond to help, a wonderful carer.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Many thanks for taking the time to leave your review. We have taken on board your comments and fed them back to the team. Also, please feel free to place a nomination for employee of the month for the member of the team who you feels go over and above, as we always endeavour to recognise these staff members.

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Review from Louise B (Daughter of Resident) published on 11 June 2019 Submitted via Postal Card
Overall Experience

Nursing care of my mum is very good. I know that she is safe and being looked after. The food is fairly good and they are improving on the activities. The facilities are being improved due to the current project to update the fixtures and fittings. The nurses and carers take time to take care of the medical and personal care and make the residents feel calmer and looked after.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Many thanks for taking the time to leave your review. Your comments will be fed back to the team.

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Review from Michael John F (Husband of Resident) published on 31 May 2019 Submitted via Postal Card
Overall Experience

I have always found the home well kept and very clean and tidy, the staff and management are very pleasant at all times, any complaints are dealt with very quickly. I think personally that the home is a very well organised establishment. I couldn't wish for a better home for my wife's care and support.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Thank you very much for taking the time to leave this review. I will ensure that the team are made aware of your kind comments.

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Review from Chris W (Son of Resident) published on 11 February 2019 Submitted via Website
Overall Experience
St Thomas Care Home was my Mum's home through her final years. The feeling of love and support throughout was unquestionable and the connection that the staff had with Mum was lovely as well as incredibly comforting for us as a family. The most important thing for us was that it should feel homely and that Mum should be as settled as possible and I never doubted that for a second during the time she was there.
Nobody wishes to see their relative's health reach the point when they need to go into a care home but, if that time is coming, then rest assured that the team at St Thomas will do everything they can to get to know the person and do everything in their power to make sure they are as happy and well cared for as possible.
I know that they helped make Mum's final years happy for her and we'll be forever thankful to them for that as we could not have asked for more.

For us, choosing St Thomas was definitely the right decision.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

It was an absolute pleasure and privilege to look after your Mum in her final years, and to get to know you all as a family. Heartfelt thanks from all of the team at St Thomas for your kind review.

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Review from Jonathan H (Regular Volunteer) published on 12 June 2018 Submitted via Postal Card
Overall Experience

Very clean, staff are very friendly. Residents are treated with dignity. I love the environment with different places you can go with a resident.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Thank you for your kind comments. They are much appreciated and will be passed on to the team

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Review from Helen W (Friend of Resident) published on 12 June 2018 Submitted via Postal Card
Overall Experience

First visit to the home. Lovely welcoming home. Staff friendly and residents looked happy. Beautiful garden and lots of communal areas around the home. So nice to see my lifelong friend so settled and happy.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Thank you for taking the time to send in your review of St Thomas. Your comments are very kind and we are thrilled that you have found your friend to have settled so well with us.

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Review from Roderick B (Son of Resident) published on 8 May 2018 Submitted via Postal Card
Overall Experience

The home has a welcoming atmosphere. Staff are generally courteous, considerate and friendly in their observed interactions with residents and visitors alike. They treat my mother with respect for her dignity and privacy. The staff know my mother by name and when we walk in will immediately tell us where she is before we can ask e.g "She's in the garden". We like being able to make ourselves a cup of tea/coffee at will and enjoy the excellent cakes made in the kitchen.

Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home

Many thanks for taking the time to leave a review. Your kind comments will be passed on to the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 August 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (25) & Events (0)

News
  • 27 Oct 2025

    We had the absolute pleasure of welcoming a lively group of little ones from St Bernard’s Nursery to our home. The room was filled with laughter and energy as the...

  • 27 Oct 2025

    Residents at St Thomas have been getting into the Halloween spirit this week with a creative afternoon of themed colouring! From pumpkins and friendly ghosts to cute cats and witches,...

  • 27 Oct 2025

    Residents were delighted this week as we welcomed Hannah and her adorable guinea pigs to our home! The fluffy visitors were a huge hit, bringing joy, laughter, and plenty of...

Upcoming Events

There are no upcoming events for Barchester St Thomas Care Home.

Awards / Recognitions (54)

Accreditations

There are no accreditations posted yet for Barchester St Thomas Care Home.

Meet the Team (9)

Jenny Rafemoyo
Jenny RafemoyoJob Title:General ManagerJoined: 2024

Hello, my name is Jenny, and I am the General Manager at St Thomas’. I joined the St Thomas team in September 2024 and have experience managing both nursing and residential care homes. My passion for caring for people living with dementia began around eight years ago. At St Thomas, I aim to create a safe and loving environment for those living with dementia while promoting choice and encouraging independence.

In 2020, I completed a Diploma in Management in Health and Social Care, and in 2023, I obtained a Bachelor’s Degree in Integrated Care. In 2025, I completed a Level 7 qualification in Senior Leadership.

I take pride in fostering a positive working culture and aim to inspire the St Thomas team to reach their full potential within Barchester through education, practical experience, and mentoring. At St Thomas, we have a highly skilled team of care, nursing, and ancillary staff.

As General Manager, I strive to empower the team to provide high-quality, person-centred care while ensuring our residents’ lives are fulfilled, regardless of physical limitations.

St Thomas has a fantastic activity team that ensures every day is different in our home, offering an extensive array of events and life enrichment opportunities. Our activities team is always looking for new and innovative ways to promote independence and enjoyment.

At St Thomas, we understand that having a loved one in a care home can be a challenging time. Therefore, we welcome families and friends into the home like family, and our staff are always on hand to support relatives through what we know can be a confusing experience.

Sony Thomas
Sony ThomasJob Title:Deputy ManagerJoined: 2023

Hello, I’m Sony and I am the Deputy Manager here at St Thomas. I have been working with the team here since 2023, and I truly enjoy working with such a fantastic team and caring for the wonderful residents living here at St Thomas.

Carmen Netoiu
Carmen NetoiuJob Title:Head HousekeeperJoined: 2016

Hi, My name is Carmen and I am the Head Housekeeper at St Thomas's Care Home. I started working at St Thomas' 8 years ago, starting as a part-time housekeeper. Over the years I worked my way towards my current role as Head of Housekeeping as of two years ago.

My favourite part of working at St Thomas' is being able to spend quality time with our residents and brighten their day and their space in meaningful ways.

Blessing Obot
Blessing ObotJob Title:RGN

Hello, I’m Blessing and I’m one of the nurses here at St Thomas, I love working in such a wonderful environment, there is a true sense of community here.

Queenly Edem Tamakloe
Queenly Edem TamakloeJob Title:RGNJoined: 2023

Hi, I’m Edem, I’ve been working a St Thomas for just over a year now. It’s such an incredible home and everyone is so lovely, staff and residents alike.

Chloe Stapely
Chloe StapelyJob Title:Activities CoordinatorJoined: 2020

Hello, my name is Chloe and I am the Activities Coordinator at St Thomas. I have been part of the St Thomas team since 2020. I started at St Thomas as a General Assistant before progressing into my current role. I have always had a passion for helping others, working at St Thomas allows me to do that every day.

I love planning engaging events and activities. There is nothing more rewarding for me than seeing the positive impact they have on our wonderful residents.

Sikka Rai
Sikka RaiJob Title:Senior Care AssistantJoined: 2019

Hello, my name is Sikka and I am a Senior Care Assistant at St Thomas. I have worked at St Thomas for five years. My favourite part about working at St Thomas is the sense of teamwork and getting to know the residents and their families. It's a real joy.

Delphine Chi
Delphine ChiJob Title:Care AssistantJoined: 2023

My name is Delphine and I joined the St Thomas team in 2023. One of the most amazing things about St Thomas is the inspiring nurses and carers. I really enjoy enriching the lives of our residents every day and making a difference to their day.

Prudence George
Prudence GeorgeJob Title:Clinical Lead NurseJoined: 2022

I am the Clinical Lead Nurse and have been working with St Thomas since September 2022. I truly enjoy being part of this team because of its strong commitment to delivering the highest standards of care and our continuous drive for improvement.

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