Barchester St Thomas Care Home

St Thomas Close, Basingstoke RG21 5NW
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9.3 71 Reviews
  • Barchester St Thomas Care Home, Basingstoke
Barchester St Thomas Care Home is set in the heart of the Basingstoke community in close proximity to the town centre and within walking distance to both rail and bus links.

As you enter this home you will see a stunning Chapel dating back to 1885. This is now used for functions and is available for residents and families to use for social gatherings. Carers pride themselves on providing highly trained dementia care to residents, tailoring the care to meet their individual needs as they appreciate that no two people are the same.

The care team consists of Registered Nurses and carers who are all experienced in caring for residents with various stages of dementia and complex nursing needs. All rooms are individual and offer en-suite facilities. The home is also very fortunate to have well-established secure internal garden with a colourful courtyard garden.

Each day there is a full activities programme facilitated by a dedicated activities team. Activities are arranged to suit the interests of residents and can vary from group to individual programmes.
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Care Provided by Barchester St Thomas Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1749

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester St Thomas Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Jenny Rafemoyo (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (3)

Parking

  • Free parking on site

Barchester St Thomas Care Home Reviews (71)

9.3

Barchester St Thomas Care Home has a Review Score of 9.3 (9.298) out of 10, based on 9 reviews in the last 2 years.
Over all time Barchester St Thomas Care Home has 71 reviews.

Overall Experience
  • 47
  • 20
  • 3
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Date Published
  • 71
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  • 9
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Reviewer Connection to Barchester St Thomas Care Home
  • 20
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  • 10
  • 5
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  • 3
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  • 1
  • 1
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Total of 71, showing 41-60
Review from B S (Husband of Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very good home. Excellent staff.
Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home
Many thanks for taking the time to leave this review and your kind comments. I will ensure they are published for the staff at St Thomas to see.
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Review from Debbie W (Daughter of Resident) published on 4 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so nervous, guilty and anxious about putting my father into residential care but I needn't have been. He was made to feel very welcome and has settled in just right. He has loads of space to roam freely (still being watched though) which suits him just fine. He is definitely in the right place
for him.
Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home
Many thanks for taking the time to complete a review. Feedback of our service is very important to us, and your review will be fed back to the team.
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Review from D C (Daughter of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and helpful to all of us, especially to my Dad who visits daily. The home has a nice feel about it and we are lucky to have it just down the road, so my Dad still feels close to my Mum.
Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home
Thank you for taking the time to leave your feedback, it is always valued. It is a pleasure to look after your Mum, and your Dad is an extended member of the St Thomas family. I will pass your kind…read more
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Review from N B (Friend of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I have been visiting St Thomas to see our friend at least twice a week since June 2018. We liken the home to a 4-5 star hotel for its atmosphere in all areas such as lounges, dining rooms and also its food quality. We are constantly impressed by the efficient manner in which the staff at
all levels perform their duties. Their dedication to the care and welfare of the residents is worthy of the highest commendation and we have never seen or heard anything of a derogatory nature, worthy of complaint. In addition, we are impressed with the friendliness shown towards us by all the staff, who always greet us with a smile, as indeed they also do when dealing with the residents. Well done St Thomas.
Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home
Thank you for taking the time to leave this review, and for your kind words. I will ensure that all the staff in all the teams are advised of your review.
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Review from Colin T (Son of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am satisfied with the care my mother is receiving.
Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home
Many thanks for taking the time to submit this review. It is much appreciated.
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Review from Jennifer T (Wife of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am made very welcome by staff when I visit - they are courteous and kind, both to me and my husband. He is recently in bed (11am) when I call and I know he has medical problems which I am confident staff understand. He has to be got out of bed by hoist now. A wheelchair is used to get him around because
now he is so unsteady.
When I stay over lunchtime I help feed him. He doesn't speak much but, staff do keep a watchful eye on him as he is so unsteady.
Lovely to see tablecloths and napkins - bibs are supplied when required.
The activities for exercise are sympathetically done - husband benefitted even when just watching.
It is nice to sit and view the garden together; doors, of course, are mostly shut.
St Thomas's refurbishment is excellent - my husband likes the little chapel coffee shop -fresh coffee and cakes!
Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home
Many thanks for thaking the time to leave this review, and your observations of the Home. Very much appreciated
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Review from Kim W (Niece of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle became a resident in August of 2018 as he could not look after himself any more due to the fact that he had dementia and was forgetting basic things like eating and washing and a major thing of not taking his medication. Since he has been there my sister and myself no longer have to worry on
a daily basis, he is getting all the care that he could hope for.
Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home
Thank you for taking the time to leave a review and your lovely comments, which I will feed back to the team. It is a real pleasure to have been able to get to know your uncle and yourselves.
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Review from Debra R (Son of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My Dad came to the care home in March. His care was good to start with, but due to my Dad's health, he is now on puree food, was very upset to find my Dad being given solid food. I have also found when I arrive in the evening, residents are being left alone and no carer in sight, which is disappointing.
There has been one carer who will go above and beyond to help, a wonderful carer.
Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home
Many thanks for taking the time to leave your review. We have taken on board your comments and fed them back to the team. Also, please feel free to place a nomination for employee of the month for the…read more
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Review from Louise B (Daughter of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nursing care of my mum is very good. I know that she is safe and being looked after. The food is fairly good and they are improving on the activities. The facilities are being improved due to the current project to update the fixtures and fittings. The nurses and carers take time to take care of the
medical and personal care and make the residents feel calmer and looked after.
Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home
Many thanks for taking the time to leave your review. Your comments will be fed back to the team.
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Review from Michael John F (Husband of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the home well kept and very clean and tidy, the staff and management are very pleasant at all times, any complaints are dealt with very quickly. I think personally that the home is a very well organised establishment. I couldn't wish for a better home for my wife's care and support.
Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home
Thank you very much for taking the time to leave this review. I will ensure that the team are made aware of your kind comments.
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Review from Chris W (Son of Resident) published on 11 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Thomas Care Home was my Mum's home through her final years. The feeling of love and support throughout was unquestionable and the connection that the staff had with Mum was lovely as well as incredibly comforting for us as a family. The most important thing for us was that it should feel homely and
that Mum should be as settled as possible and I never doubted that for a second during the time she was there.
Nobody wishes to see their relative's health reach the point when they need to go into a care home but, if that time is coming, then rest assured that the team at St Thomas will do everything they can to get to know the person and do everything in their power to make sure they are as happy and well cared for as possible.
I know that they helped make Mum's final years happy for her and we'll be forever thankful to them for that as we could not have asked for more.
For us, choosing St Thomas was definitely the right decision.
Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home
It was an absolute pleasure and privilege to look after your Mum in her final years, and to get to know you all as a family. Heartfelt thanks from all of the team at St Thomas for your kind review.
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Review from Jonathan H (Regular Volunteer) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, staff are very friendly. Residents are treated with dignity. I love the environment with different places you can go with a resident.
Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home
Thank you for your kind comments. They are much appreciated and will be passed on to the team
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Review from Helen W (Friend of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First visit to the home. Lovely welcoming home. Staff friendly and residents looked happy. Beautiful garden and lots of communal areas around the home. So nice to see my lifelong friend so settled and happy.
Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home
Thank you for taking the time to send in your review of St Thomas. Your comments are very kind and we are thrilled that you have found your friend to have settled so well with us.
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Review from Roderick B (Son of Resident) published on 8 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has a welcoming atmosphere. Staff are generally courteous, considerate and friendly in their observed interactions with residents and visitors alike. They treat my mother with respect for her dignity and privacy. The staff know my mother by name and when we walk in will immediately tell us
where she is before we can ask e.g "She's in the garden". We like being able to make ourselves a cup of tea/coffee at will and enjoy the excellent cakes made in the kitchen.
Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home
Many thanks for taking the time to leave a review. Your kind comments will be passed on to the team.
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Review from Richard F (Brother of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident for almost 5 years and in that time we have always found the care home to progressively improve. The staff are possibly your greatest asset. Their friendly ways and despite everything they have to do they manage to find time to assist when asked. I hope that if I need a
care home in the future I will be treated in the same way. Thank you for all you do.
Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home
St Thomas strives to continually improve our service for our residents and feedback is always appreciated. I will ensure your kind comments are passed onto the staff. Many thanks for taking the time…read more
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Review from Pat H (Wife of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really don't know how the staff coped with my husband today as he was in a funny mood. He has only been here for nearly three weeks but in that time the staff have been fantastic to him. He found his stay in hospital something he couldn't cope with but since he has been here he has settled better
despite the occasional outburst he really is a different person.
Reply from Helena Hawkins, General Manager at Barchester St Thomas Care Home
Thank you for your comments. We are thrilled that your husband has settled so well at St Thomas and that you can spend quality time with him. Your feedback is very important to us
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Review from Patricia W (Daughter-in-law of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were made so welcome as we first arrived. The staff were such happy people, I would be happy to stay here if I needed to when I can no longer stay in my own house.
I would recommend it to anyone. I can't say enough good things. The chapel is a lovely quiet place to sit and be calm.
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Review from Sylvia W (Partner of Resident) published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lovely partner is very happy here, everyone has been so very caring, warm and happy. It's made a very difficult time so easy and I know he is safe whilst I'm at work. I can come and see him whenever I want and I always receive a warm welcome. Thank you.
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Review from Holly W (Daughter of Resident) published on 23 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad's only been here a few days and already he feels very welcome and at home and the staff are so friendly with him and completely understand his needs.
Extremely clean and homely. Totally perfect.
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Review from Peter C (Brother of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is not ultra modern, but it has a friendly, homely feel to it. My sister seems to enjoy her meals and gets good support from staff. Also, there is a good rapport between her and staff.
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Current Review Score: 9.3 (9.298)

Overview of Review Score

The Review Score of 9.3 (9.298) out of 10 for Barchester St Thomas Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Barchester St Thomas Care Home is calculated as follows: ( (77 Excellents x 5) + (29 Goods x 4) ) ÷ 106 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.572 Points relating to the number of positive Reviews for Barchester St Thomas Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 9 Positive Reviews ÷ 13.4 = 0.672
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Aug 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (50)

Meet the Team (8)

Jenny

Jenny Rafemoyo

Job Title: General Manager Joined: 2024

Hello, my name is Jenny, and I am the General Manager at St Thomas’. I joined the St Thomas team in September 2024 and have experience managing both nursing and residential care homes. My passion for caring for people living with dementia began around eight years ago. At St Thomas, I aim to create a safe and loving environment for those living with dementia while promoting choice and encouraging independence.


In 2020, I completed a Diploma in Management in Health and Social Care, and in 2023, I obtained a Bachelor’s Degree in Integrated Care. In 2025, I completed a Level 7 qualification in Senior Leadership.


I take pride in fostering a positive working culture and aim to inspire the St Thomas team to reach their full potential within Barchester through education, practical experience, and mentoring. At St Thomas, we have a highly skilled team of care, nursing, and ancillary staff.


As General Manager, I strive to empower the team to provide high-quality, person-centred care while ensuring our residents’ lives are fulfilled, regardless of physical limitations.


St Thomas has a fantastic activity team that ensures every day is different in our home, offering an extensive array of events and life enrichment opportunities. Our activities team is always looking for new and innovative ways to promote independence and enjoyment.


At St Thomas, we understand that having a loved one in a care home can be a challenging time. Therefore, we welcome families and friends into the home like family, and our staff are always on hand to support relatives through what we know can be a confusing experience.

Sony

Sony Thomas

Job Title: Deputy Manager Joined: 2023

Hello, I’m Sony and I am the Deputy Manager here at St Thomas. I have been working with the team here since 2023, and I truly enjoy working with such a fantastic team and caring for the wonderful residents living here at St Thomas.

Carmen

Carmen Netoiu

Job Title: Head Housekeeper Joined: 2016

Hi, My name is Carmen and I am the Head Housekeeper at St Thomas's Care Home. I started working at St Thomas' 8 years ago, starting as a part-time housekeeper. Over the years I worked my way towards my current role as Head of Housekeeping as of two years ago.


My favourite part of working at St Thomas' is being able to spend quality time with our residents and brighten their day and their space in meaningful ways.

Blessing

Blessing Obot

Job Title: RGN

Hello, I’m Blessing and I’m one of the nurses here at St Thomas, I love working in such a wonderful environment, there is a true sense of community here.

Queenly Edem

Queenly Edem Tamakloe

Job Title: RGN Joined: 2023

Hi, I’m Edem, I’ve been working a St Thomas for just over a year now. It’s such an incredible home and everyone is so lovely, staff and residents alike.

Chloe

Chloe Stapely

Job Title: Activities Coordinator Joined: 2020

Hello, my name is Chloe and I am the Activities Coordinator at St Thomas. I have been part of the St Thomas team since 2020. I started at St Thomas as a General Assistant before progressing into my current role. I have always had a passion for helping others, working at St Thomas allows me to do that every day.


I love planning engaging events and activities. There is nothing more rewarding for me than seeing the positive impact they have on our wonderful residents.

Sikka

Sikka Rai

Job Title: Senior Care Assistant Joined: 2019

Hello, my name is Sikka and I am a Senior Care Assistant at St Thomas. I have worked at St Thomas for five years. My favourite part about working at St Thomas is the sense of teamwork and getting to know the residents and their families. It's a real joy.

Delphine

Delphine Chi

Job Title: Care Assistant Joined: 2023

My name is Delphine and I joined the St Thomas team in 2023. One of the most amazing things about St Thomas is the inspiring nurses and carers. I really enjoy enriching the lives of our residents every day and making a difference to their day.

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