
The love and care they show to my husband is wonderful.Ann B(Wife of Resident/Service User)

The activities are a key part of the well-being of my husband.P S(Wife of Resident/Service User)

It is a beautiful place and lots of activities and places to sit and walk aboutGrace S(Granddaughter of Resident/Service User)

The love and care they show to my husband is wonderful.Ann B(Wife of Resident/Service User)

The activities are a key part of the well-being of my husband.P S(Wife of Resident/Service User)

It is a beautiful place and lots of activities and places to sit and walk aboutGrace S(Granddaughter of Resident/Service User)

Barchester St Thomas Care Home is set in the heart of the Basingstoke community in close proximity to the town centre and within walking distance to both rail and bus links.
As you enter this home you will see a stunning Chapel dating back to 1885. This is now used for functions and is available for residents and families to use for social gatherings. Carers pride themselves on providing highly...
Care Provided by Barchester St Thomas Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 67 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester St Thomas Care Home for full pricing details and T&Cs.
Contact Barchester St Thomas Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Jenny Rafemoyo (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2019
- Number of floors: 2
Room Information
- Single Rooms (67)
- Single Rooms with ensuite Wet Room (3)
Parking
- Free parking on site
Barchester St Thomas Care Home Reviews (77)
Barchester St Thomas Care Home has a Review Score of 8.7 (8.654) out of 10, based on 9 reviews in the last 2 years.
Over all time Barchester St Thomas Care Home has 77 reviews.
A wonderful place to be, the staff are always pleasant and helpful. Keep us informed of how mum is doing.
Thank you very much for taking the time to give us such a kind review. I will pass this on to all the staff.
Work very hard over the last year to help Mum.
Hi - thank you very much for taking the time to review us. I will make sure I pass on your thanks to my team to inspire and encourage them. We love looking after your mum.
The facilities, care and cleanliness at St Thomas are amazing.
Can I make an advanced booking for myself to become a resident in about 20-years time?
As for your 20-years time advanced booking - consider it done! Thank you so much.
Thank you for your great care.
Thank you very much Jean for taking the time off your day to give us a good review.
Our mother moved into St Thomas Care Home on 1st November 2020. She settled very quickly and is very happy with the care and attention she is receiving - she always says the "girls are lovely" when talking about the staff. She enjoys the food as well as the numerous activities facilitated at the home. Any issues and concerns have been dealt with in an extremely professional and efficient way by the staff.
Thank you so much for taking the time to give such a lovely review.
Both my parents are in St. Thomas (Basingstoke), I could not ask for better care. My mum has been in bed for most of the three years and has never had a bedsore. The staff always keep me updated with what's going on. I am so grateful to the management and all the staff that are putting their lives on the line at this moment in time. Thank you.
Many thanks for taking the time to leave this review, and for your kind comments. I will ensure that they are passed on to the Team. It is a pleasure to be able to look after your parents, and we are grateful for your continued support in these unprecedented times.
A very good home. Excellent staff.
Many thanks for taking the time to leave this review and your kind comments. I will ensure they are published for the staff at St Thomas to see.
I was so nervous, guilty and anxious about putting my father into residential care but I needn't have been. He was made to feel very welcome and has settled in just right. He has loads of space to roam freely (still being watched though) which suits him just fine. He is definitely in the right place for him.
Many thanks for taking the time to complete a review. Feedback of our service is very important to us, and your review will be fed back to the team.
The staff are very friendly and helpful to all of us, especially to my Dad who visits daily. The home has a nice feel about it and we are lucky to have it just down the road, so my Dad still feels close to my Mum.
Thank you for taking the time to leave your feedback, it is always valued. It is a pleasure to look after your Mum, and your Dad is an extended member of the St Thomas family. I will pass your kind comments onto the team.
My wife and I have been visiting St Thomas to see our friend at least twice a week since June 2018. We liken the home to a 4-5 star hotel for its atmosphere in all areas such as lounges, dining rooms and also its food quality. We are constantly impressed by the efficient manner in which the staff at all levels perform their duties. Their dedication to the care and welfare of the residents is worthy of the highest commendation and we have never seen or heard anything of a derogatory nature, worthy of complaint. In addition, we are impressed with the friendliness shown towards us by all the staff, who always greet us with a smile, as indeed they also do when dealing with the residents. Well done St Thomas.
Thank you for taking the time to leave this review, and for your kind words. I will ensure that all the staff in all the teams are advised of your review.
I am satisfied with the care my mother is receiving.
Many thanks for taking the time to submit this review. It is much appreciated.
When I stay over lunchtime I help feed him. He doesn't speak much but, staff do keep a watchful eye on him as he is so unsteady.
Lovely to see tablecloths and napkins - bibs are supplied when required.
The activities for exercise are sympathetically done - husband benefitted even when just watching.
It is nice to sit and view the garden together; doors, of course, are mostly shut.
St Thomas's refurbishment is excellent - my husband likes the little chapel coffee shop -fresh coffee and cakes!
Many thanks for thaking the time to leave this review, and your observations of the Home. Very much appreciated
My uncle became a resident in August of 2018 as he could not look after himself any more due to the fact that he had dementia and was forgetting basic things like eating and washing and a major thing of not taking his medication. Since he has been there my sister and myself no longer have to worry on a daily basis, he is getting all the care that he could hope for.
Thank you for taking the time to leave a review and your lovely comments, which I will feed back to the team. It is a real pleasure to have been able to get to know your uncle and yourselves.
My Dad came to the care home in March. His care was good to start with, but due to my Dad's health, he is now on puree food, was very upset to find my Dad being given solid food. I have also found when I arrive in the evening, residents are being left alone and no carer in sight, which is disappointing. There has been one carer who will go above and beyond to help, a wonderful carer.
Many thanks for taking the time to leave your review. We have taken on board your comments and fed them back to the team. Also, please feel free to place a nomination for employee of the month for the member of the team who you feels go over and above, as we always endeavour to recognise these staff members.
Nursing care of my mum is very good. I know that she is safe and being looked after. The food is fairly good and they are improving on the activities. The facilities are being improved due to the current project to update the fixtures and fittings. The nurses and carers take time to take care of the medical and personal care and make the residents feel calmer and looked after.
Many thanks for taking the time to leave your review. Your comments will be fed back to the team.
I have always found the home well kept and very clean and tidy, the staff and management are very pleasant at all times, any complaints are dealt with very quickly. I think personally that the home is a very well organised establishment. I couldn't wish for a better home for my wife's care and support.
Thank you very much for taking the time to leave this review. I will ensure that the team are made aware of your kind comments.
Nobody wishes to see their relative's health reach the point when they need to go into a care home but, if that time is coming, then rest assured that the team at St Thomas will do everything they can to get to know the person and do everything in their power to make sure they are as happy and well cared for as possible.
I know that they helped make Mum's final years happy for her and we'll be forever thankful to them for that as we could not have asked for more.
For us, choosing St Thomas was definitely the right decision.
It was an absolute pleasure and privilege to look after your Mum in her final years, and to get to know you all as a family. Heartfelt thanks from all of the team at St Thomas for your kind review.
Very clean, staff are very friendly. Residents are treated with dignity. I love the environment with different places you can go with a resident.
Thank you for your kind comments. They are much appreciated and will be passed on to the team
First visit to the home. Lovely welcoming home. Staff friendly and residents looked happy. Beautiful garden and lots of communal areas around the home. So nice to see my lifelong friend so settled and happy.
Thank you for taking the time to send in your review of St Thomas. Your comments are very kind and we are thrilled that you have found your friend to have settled so well with us.
The home has a welcoming atmosphere. Staff are generally courteous, considerate and friendly in their observed interactions with residents and visitors alike. They treat my mother with respect for her dignity and privacy. The staff know my mother by name and when we walk in will immediately tell us where she is before we can ask e.g "She's in the garden". We like being able to make ourselves a cup of tea/coffee at will and enjoy the excellent cakes made in the kitchen.
Many thanks for taking the time to leave a review. Your kind comments will be passed on to the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 August 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (25) & Events (0)
- 27 Oct 2025
We had the absolute pleasure of welcoming a lively group of little ones from St Bernard’s Nursery to our home. The room was filled with laughter and energy as the...
- 27 Oct 2025
Residents at St Thomas have been getting into the Halloween spirit this week with a creative afternoon of themed colouring! From pumpkins and friendly ghosts to cute cats and witches,...
- 27 Oct 2025
Residents were delighted this week as we welcomed Hannah and her adorable guinea pigs to our home! The fluffy visitors were a huge hit, bringing joy, laughter, and plenty of...
There are no upcoming events for Barchester St Thomas Care Home.
Awards / Recognitions (54)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester St Thomas Care Home.
Meet the Team (9)

Hello, my name is Jenny, and I am the General Manager at St Thomas’. I joined the St Thomas team in September 2024 and have experience managing both nursing and residential care homes. My passion for caring for people living with dementia began around eight years ago. At St Thomas, I aim to create a safe and loving environment for those living with dementia while promoting choice and encouraging independence.
In 2020, I completed a Diploma in Management in Health and Social Care, and in 2023, I obtained a Bachelor’s Degree in Integrated Care. In 2025, I completed a Level 7 qualification in Senior Leadership.
I take pride in fostering a positive working culture and aim to inspire the St Thomas team to reach their full potential within Barchester through education, practical experience, and mentoring. At St Thomas, we have a highly skilled team of care, nursing, and ancillary staff.
As General Manager, I strive to empower the team to provide high-quality, person-centred care while ensuring our residents’ lives are fulfilled, regardless of physical limitations.
St Thomas has a fantastic activity team that ensures every day is different in our home, offering an extensive array of events and life enrichment opportunities. Our activities team is always looking for new and innovative ways to promote independence and enjoyment.
At St Thomas, we understand that having a loved one in a care home can be a challenging time. Therefore, we welcome families and friends into the home like family, and our staff are always on hand to support relatives through what we know can be a confusing experience.

Hello, I’m Sony and I am the Deputy Manager here at St Thomas. I have been working with the team here since 2023, and I truly enjoy working with such a fantastic team and caring for the wonderful residents living here at St Thomas.

Hi, My name is Carmen and I am the Head Housekeeper at St Thomas's Care Home. I started working at St Thomas' 8 years ago, starting as a part-time housekeeper. Over the years I worked my way towards my current role as Head of Housekeeping as of two years ago.
My favourite part of working at St Thomas' is being able to spend quality time with our residents and brighten their day and their space in meaningful ways.

Hello, I’m Blessing and I’m one of the nurses here at St Thomas, I love working in such a wonderful environment, there is a true sense of community here.

Hi, I’m Edem, I’ve been working a St Thomas for just over a year now. It’s such an incredible home and everyone is so lovely, staff and residents alike.

Hello, my name is Chloe and I am the Activities Coordinator at St Thomas. I have been part of the St Thomas team since 2020. I started at St Thomas as a General Assistant before progressing into my current role. I have always had a passion for helping others, working at St Thomas allows me to do that every day.
I love planning engaging events and activities. There is nothing more rewarding for me than seeing the positive impact they have on our wonderful residents.

Hello, my name is Sikka and I am a Senior Care Assistant at St Thomas. I have worked at St Thomas for five years. My favourite part about working at St Thomas is the sense of teamwork and getting to know the residents and their families. It's a real joy.

My name is Delphine and I joined the St Thomas team in 2023. One of the most amazing things about St Thomas is the inspiring nurses and carers. I really enjoy enriching the lives of our residents every day and making a difference to their day.

I am the Clinical Lead Nurse and have been working with St Thomas since September 2022. I truly enjoy being part of this team because of its strong commitment to delivering the highest standards of care and our continuous drive for improvement.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester St Thomas Care Home to verify any information. View our terms and conditions. Barchester St Thomas Care Home has an Enhanced Service -more info.