Submit a Review for Hatfield Nursing Home
Tamblin Way, Hatfield, AL10 9EZ
View full details of Hatfield Nursing HomeLatest Reviews for Hatfield Nursing Home
06 February 2026
Our family cannot thank the team at Hatfield Nursing Home enough. From day one, the care provided to my nan has been deeply person-centered, compassionate, and professional.
A special mention must go to the Home Manager, Nicol, who is simply fantastic. Any time we had a concern or a question, she
addressed it immediately, which really helped put our minds at ease. We also felt incredibly supported by Andrea, who was brilliant at keeping us informed about every aspect of Nan's care. Her reassuring nature and dedication to treating Nan as an individual meant the world to us. It is a huge relief to find a home that supports the family just as much as the resident. Thank you again.
06 February 2026
I cannot recommend Hatfield Nursing Home highly enough. The care my mum received was deeply compassionate, person-centred, and attentive. During what was a very difficult time for our family, the Home Manager, Nicol, was absolutely brilliant. She went above and beyond to support us, putting our
minds at ease and giving us the peace of mind that Mum was in safe, capable hands.
The frontline care is equally wonderful. Andrea and Joy have been exceptional-they are so supportive and truly focus on Mum's individual needs. It is such a relief to know she is being looked after by people who genuinely care. Thank you to the whole team for supporting not just my mum, but our entire family.
29 January 2026
Loving, caring staff. Can't do enough for their residents. My relative has settled in well here and is well looked after. Lots of activities for the residents to get involved in, and they are always well fed. The manager always goes the extra mile
29 January 2026
My mother first went into Hatfield Nursing Home in November 2025, initially for respite for two weeks. She has dementia. This was a new experience for the whole family. With my father still being able & independent at the age of 89 years old & being left in his home, now alone for the
first time in 67 years of marriage, this was even more traumatic for them & the family to see happening.
Hatfield Nursing Home have gone above and beyond all they could possibly do.
My mother became a permanent resident 1st December 2025 & the care has been exceptional, that, I would say is an understatement - no words can describe how much they have done not only for my mum & her needs and care and quality of life, but also for my dad and us as a family who feel the guilt and the helplessness - they have reassured us daily with photos and constant activities for my mum & the stimulation she needs. Every resident is given individual 5 star plus care and it is catered for each individual AMAZING!!!!!
29 January 2026
Mum has settled into the Hatfield Nursing Home well since moving there in the Autumn of 2025 and the management and care team are friendly, polite and professional.
The home could benefit from more care workers to enable more 121 attention, as the staff to resident ratio sometimes doesn't seem
enough on the dementia floor, however, the overall experience is to a very high standard.
We sometimes feedback minor issues but the manager of the care home is excellent in reassuring us or addressing any questions or concerns we have.
As a family, we are very pleased with the home and the whole team who look after Mum and knowing she is safe and cared for is extremely important to us.
08 December 2025
Our family cannot praise Hatfield Nursing Home and Nicol highly enough for the incredible support they have given my mum since she moved in. She was recently taken into care due to dementia, and from the very first day the staff have shown genuine compassion, patience and understanding. They take
the time to get to know her as a person, not just as a resident, and their kindness has brought real comfort to both her and us as a family. The home is always clean, calm and welcoming, and we feel reassured knowing she is safe, well looked after and treated with dignity. We are truly grateful for the outstanding care she receives every day.
12 November 2025
I cannot speak highly enough of this care home. My father has been a resident since the beginning of September & the manager & staff have been amazing in helping him transition from hospital to residential care. The staff are so very caring & treat all residents with respect. The manager, Nicol,
leads by excellent example & team leader, Michelle, is also superb - the residents adore them.
Activities are laid on & my father often enjoys these. Dad is also very happy with the food. The staff soon got to know his likes & dislikes so he always enjoys his meals.
The atmosphere is so very calm & everywhere is exceptionally clean - no nasty smells that are sometimes associated with care homes.
After being very anxious at having to take the step of moving our father into residential care, Hatfield Nursing Home has far exceeded any expectations we could have had. It has been a pleasure getting to know the staff & many of the other residents. Thank you all for providing such outstanding care.
16 October 2025
I came to visit my dear friend. She was really happy. Her room was big and it had all her personal items in there. The staff were lovely and caring toward both my friend and me. I cannot thank them enough for taking care of her.
01 October 2025
Mum moved from residential care to Hatfield in July 25 as she required nursing care.
The manager at Hatfield was brilliant at expediting and organising the transfer and settling Mum in.
The manager and all the staff has shown nothing but kindness and consideration to mum during the 2 months she
has been there. I have total peace of mind that she is happy and looked after.
24 September 2025
My treasured mother is very vulnerable and has high needs - with Hatfield Nursing Home I see that she is treated with kindness and respect - and there is much understanding and competence for her needs. It means I can feel confident about her care and have less anxiety about her needs being met.
When I visit I notice the care given to her and that she is always calm and content. Today she looked great - her hair was beautifully combed and she was dressed well. It is hard to express how much this means to me. Thanks to all the carers there.
22 August 2025
First, may I use this space to thank the Staff at Hatfield Nursing Home for allowing my Nan to depart from us in a safe, secure, clean and comfortable way.
My nan was admitted to Hatfield Nursing Home under Palliative Care. From her arrival, the staff and management warmly welcomed her, making her
feel at home; as a result, my usually stubborn nan settled in faster than we expected.
Nothing was too much to ask and came without hesitation. Sometimes when dealing with others, they would come after and she never had to wait long for help.
The place is very clean and always kept tidy. Staff there took time to ensure the place ran smoothly and with pride.
The home is very accommodating for the visitors too. During her last couple of days, bedding essentials were provided for my mother and sister to be with her by her side.
I personally would like to thank the Home who didn't just help my nan remain comfortable in her last hours, but also helped us the family knowing she was looked after
12 August 2025
This care home is absolutely amazing, as soon as you step inside you are greeted by a friendly face, beautiful decorated, lovely calm surroundings, going onto the ward where my mother is being cared for as she comes to the end of her life, the staff are exceptional they go above and beyond, they
can't do enough for us, they keep us updated on everything that they are doing for her to make her as comfortable as they can
All the staff are amazing
10 July 2025
Mixed Reaction to this place....
The positives - A modern building. The bedrooms are bright, airy and spacious and have ensuites. Nice dining room and lounge which residents are rightly encouraged to use.
The vast majority of staff are caring, professional and patient.
The food is good and the
place overall is very clean.
The negatives - A small minority of staff aren't as good as they could be, scrolling on their phones too much rather than attending to residents. On one occasion there was a heated argument between two staff members. I reported this but heard nothing back.
The management really doesn't like complaints or criticisms and at best a delay in investigating or nothing done at all.
My dad was in hospital for a week and a half. During that time, no call from the Nursing Home to me or my family asking how he was. My dad sadly died. I went into the home to tell staff. I was told "it's all for the best: which was upsetting.
I was a regular visitor, visiting twice a day
10 July 2025
My father was extremely well looked after during his time at Hatfield Nursing Home. As a family, we are forever grateful for the dedication of all who cared for Dad. Huge thanks from all of us to the manager and her team.
10 July 2025
The level of care my mother got here was incredible
Even on her last days family was looked after
Nothing was a problem
We even got breakfast
All the staff are so caring and easy to talk to
Been to a lot of care homes and this is up there with the best
10 July 2025
From the moment we first visited Hatfield nursing home , we knew it was the right place for our loved one. The warmth, compassion, and professionalism shown by the Manager and entire staff have consistently exceeded our expectations.
The caregivers go above and beyond, treating residents with
dignity, patience, and genuine kindness. Whether it's assistance with daily tasks or simply offering a comforting word or smile, the staff are always attentive and respectful. It's clear they truly care about the people they look after.
The facilities are spotless, beautifully maintained, and thoughtfully designed to feel like home. There are cozy communal areas, safe outdoor spaces, and plenty of opportunities for residents to socialize and engage in activities suited to their interests and abilities. They care for our family also for our visit , my mum has Been to many different
Homes in the past and not been able to settle in any home until this one Safety is also a big priority to all
07 July 2025
5 star review for Hatfield Nursing home, Gardenia ground floor
From the moment we first visited Hatfield Nursing Home,it very clear that this was more then just a care facility it is warm and welcoming,the staff are truly exceptional kind attentive and genuinely invested in the well being and
happiness of every resident ,they all treated my mum and everyone else with respect and dignity and compassion,there patience and professionalism never went unnoticed,our family has had the full support from the manager and all the staff we have always been informed with every information needed.
The environment is beautifully maintained with cozy clean living spaces.
Knowing our loved ones are cared for and genuinely happy gives us peace of mind,we cannot thank the staff at Hatfield Nursing home enough with there dedication ,we would definitely without hesitation recommend.
With kind regards.
18 June 2025
My husband has settled in very well. The staff are very responsive and kind. I feel he is in a safe environment that is geared up for his needs.
16 May 2025
My Mum, a dementia patient was a resident of this wonderful care home . She passed away last month. Throughout her stay she's received
exceptional, outstanding care and support on all levels. The staff are excellent, hard-working, kind, compassionate, professional, attention to detail and
personable. Nothing is too much for the staff, they go above and beyond expectations. The Home manager, and Deputy Manager and their team are wonderful. They are superstars in every way. Thank you very much for all you have done for my Mum with much appreciation and very best wishes always.
09 May 2025
Excellent care provided to my Mum during her stay as a resident of the Hatfield Nursing Home. More specifically during the period of end of life - All carers looking after my Mum were very close to her and provided exceptional high standard level of professional Care. The management was excellent in
providing the required support. This is an excellent example of level of dementia care should be .
Latest Reviews for Hatfield Nursing Home
06 February 2026
Our family cannot thank the team at Hatfield Nursing Home enough. From day one, the care provided to my nan has been deeply person-centered, compassionate, and professional.
A special mention must go to the Home Manager, Nicol, who is simply fantastic. Any time we had a concern or a question, she
addressed it immediately, which really helped put our minds at ease. We also felt incredibly supported by Andrea, who was brilliant at keeping us informed about every aspect of Nan's care. Her reassuring nature and dedication to treating Nan as an individual meant the world to us. It is a huge relief to find a home that supports the family just as much as the resident. Thank you again.
06 February 2026
I cannot recommend Hatfield Nursing Home highly enough. The care my mum received was deeply compassionate, person-centred, and attentive. During what was a very difficult time for our family, the Home Manager, Nicol, was absolutely brilliant. She went above and beyond to support us, putting our
minds at ease and giving us the peace of mind that Mum was in safe, capable hands.
The frontline care is equally wonderful. Andrea and Joy have been exceptional-they are so supportive and truly focus on Mum's individual needs. It is such a relief to know she is being looked after by people who genuinely care. Thank you to the whole team for supporting not just my mum, but our entire family.
29 January 2026
Loving, caring staff. Can't do enough for their residents. My relative has settled in well here and is well looked after. Lots of activities for the residents to get involved in, and they are always well fed. The manager always goes the extra mile
29 January 2026
My mother first went into Hatfield Nursing Home in November 2025, initially for respite for two weeks. She has dementia. This was a new experience for the whole family. With my father still being able & independent at the age of 89 years old & being left in his home, now alone for the
first time in 67 years of marriage, this was even more traumatic for them & the family to see happening.
Hatfield Nursing Home have gone above and beyond all they could possibly do.
My mother became a permanent resident 1st December 2025 & the care has been exceptional, that, I would say is an understatement - no words can describe how much they have done not only for my mum & her needs and care and quality of life, but also for my dad and us as a family who feel the guilt and the helplessness - they have reassured us daily with photos and constant activities for my mum & the stimulation she needs. Every resident is given individual 5 star plus care and it is catered for each individual AMAZING!!!!!
29 January 2026
Mum has settled into the Hatfield Nursing Home well since moving there in the Autumn of 2025 and the management and care team are friendly, polite and professional.
The home could benefit from more care workers to enable more 121 attention, as the staff to resident ratio sometimes doesn't seem
enough on the dementia floor, however, the overall experience is to a very high standard.
We sometimes feedback minor issues but the manager of the care home is excellent in reassuring us or addressing any questions or concerns we have.
As a family, we are very pleased with the home and the whole team who look after Mum and knowing she is safe and cared for is extremely important to us.
08 December 2025
Our family cannot praise Hatfield Nursing Home and Nicol highly enough for the incredible support they have given my mum since she moved in. She was recently taken into care due to dementia, and from the very first day the staff have shown genuine compassion, patience and understanding. They take
the time to get to know her as a person, not just as a resident, and their kindness has brought real comfort to both her and us as a family. The home is always clean, calm and welcoming, and we feel reassured knowing she is safe, well looked after and treated with dignity. We are truly grateful for the outstanding care she receives every day.
12 November 2025
I cannot speak highly enough of this care home. My father has been a resident since the beginning of September & the manager & staff have been amazing in helping him transition from hospital to residential care. The staff are so very caring & treat all residents with respect. The manager, Nicol,
leads by excellent example & team leader, Michelle, is also superb - the residents adore them.
Activities are laid on & my father often enjoys these. Dad is also very happy with the food. The staff soon got to know his likes & dislikes so he always enjoys his meals.
The atmosphere is so very calm & everywhere is exceptionally clean - no nasty smells that are sometimes associated with care homes.
After being very anxious at having to take the step of moving our father into residential care, Hatfield Nursing Home has far exceeded any expectations we could have had. It has been a pleasure getting to know the staff & many of the other residents. Thank you all for providing such outstanding care.
16 October 2025
I came to visit my dear friend. She was really happy. Her room was big and it had all her personal items in there. The staff were lovely and caring toward both my friend and me. I cannot thank them enough for taking care of her.
01 October 2025
Mum moved from residential care to Hatfield in July 25 as she required nursing care.
The manager at Hatfield was brilliant at expediting and organising the transfer and settling Mum in.
The manager and all the staff has shown nothing but kindness and consideration to mum during the 2 months she
has been there. I have total peace of mind that she is happy and looked after.
24 September 2025
My treasured mother is very vulnerable and has high needs - with Hatfield Nursing Home I see that she is treated with kindness and respect - and there is much understanding and competence for her needs. It means I can feel confident about her care and have less anxiety about her needs being met.
When I visit I notice the care given to her and that she is always calm and content. Today she looked great - her hair was beautifully combed and she was dressed well. It is hard to express how much this means to me. Thanks to all the carers there.
22 August 2025
First, may I use this space to thank the Staff at Hatfield Nursing Home for allowing my Nan to depart from us in a safe, secure, clean and comfortable way.
My nan was admitted to Hatfield Nursing Home under Palliative Care. From her arrival, the staff and management warmly welcomed her, making her
feel at home; as a result, my usually stubborn nan settled in faster than we expected.
Nothing was too much to ask and came without hesitation. Sometimes when dealing with others, they would come after and she never had to wait long for help.
The place is very clean and always kept tidy. Staff there took time to ensure the place ran smoothly and with pride.
The home is very accommodating for the visitors too. During her last couple of days, bedding essentials were provided for my mother and sister to be with her by her side.
I personally would like to thank the Home who didn't just help my nan remain comfortable in her last hours, but also helped us the family knowing she was looked after
12 August 2025
This care home is absolutely amazing, as soon as you step inside you are greeted by a friendly face, beautiful decorated, lovely calm surroundings, going onto the ward where my mother is being cared for as she comes to the end of her life, the staff are exceptional they go above and beyond, they
can't do enough for us, they keep us updated on everything that they are doing for her to make her as comfortable as they can
All the staff are amazing
10 July 2025
Mixed Reaction to this place....
The positives - A modern building. The bedrooms are bright, airy and spacious and have ensuites. Nice dining room and lounge which residents are rightly encouraged to use.
The vast majority of staff are caring, professional and patient.
The food is good and the
place overall is very clean.
The negatives - A small minority of staff aren't as good as they could be, scrolling on their phones too much rather than attending to residents. On one occasion there was a heated argument between two staff members. I reported this but heard nothing back.
The management really doesn't like complaints or criticisms and at best a delay in investigating or nothing done at all.
My dad was in hospital for a week and a half. During that time, no call from the Nursing Home to me or my family asking how he was. My dad sadly died. I went into the home to tell staff. I was told "it's all for the best: which was upsetting.
I was a regular visitor, visiting twice a day
10 July 2025
My father was extremely well looked after during his time at Hatfield Nursing Home. As a family, we are forever grateful for the dedication of all who cared for Dad. Huge thanks from all of us to the manager and her team.
10 July 2025
The level of care my mother got here was incredible
Even on her last days family was looked after
Nothing was a problem
We even got breakfast
All the staff are so caring and easy to talk to
Been to a lot of care homes and this is up there with the best
10 July 2025
From the moment we first visited Hatfield nursing home , we knew it was the right place for our loved one. The warmth, compassion, and professionalism shown by the Manager and entire staff have consistently exceeded our expectations.
The caregivers go above and beyond, treating residents with
dignity, patience, and genuine kindness. Whether it's assistance with daily tasks or simply offering a comforting word or smile, the staff are always attentive and respectful. It's clear they truly care about the people they look after.
The facilities are spotless, beautifully maintained, and thoughtfully designed to feel like home. There are cozy communal areas, safe outdoor spaces, and plenty of opportunities for residents to socialize and engage in activities suited to their interests and abilities. They care for our family also for our visit , my mum has Been to many different
Homes in the past and not been able to settle in any home until this one Safety is also a big priority to all
07 July 2025
5 star review for Hatfield Nursing home, Gardenia ground floor
From the moment we first visited Hatfield Nursing Home,it very clear that this was more then just a care facility it is warm and welcoming,the staff are truly exceptional kind attentive and genuinely invested in the well being and
happiness of every resident ,they all treated my mum and everyone else with respect and dignity and compassion,there patience and professionalism never went unnoticed,our family has had the full support from the manager and all the staff we have always been informed with every information needed.
The environment is beautifully maintained with cozy clean living spaces.
Knowing our loved ones are cared for and genuinely happy gives us peace of mind,we cannot thank the staff at Hatfield Nursing home enough with there dedication ,we would definitely without hesitation recommend.
With kind regards.
18 June 2025
My husband has settled in very well. The staff are very responsive and kind. I feel he is in a safe environment that is geared up for his needs.
16 May 2025
My Mum, a dementia patient was a resident of this wonderful care home . She passed away last month. Throughout her stay she's received
exceptional, outstanding care and support on all levels. The staff are excellent, hard-working, kind, compassionate, professional, attention to detail and
personable. Nothing is too much for the staff, they go above and beyond expectations. The Home manager, and Deputy Manager and their team are wonderful. They are superstars in every way. Thank you very much for all you have done for my Mum with much appreciation and very best wishes always.
09 May 2025
Excellent care provided to my Mum during her stay as a resident of the Hatfield Nursing Home. More specifically during the period of end of life - All carers looking after my Mum were very close to her and provided exceptional high standard level of professional Care. The management was excellent in
providing the required support. This is an excellent example of level of dementia care should be .